P r i m a L u c e L a b S . p . A .
E A G L E L E U s e r M a n u a l
Q: I’m able to find and connect to EAGLEXXXXXX WiFi network, but WiFi disconnects
A: WiFi connection stability depends on many factors, one of them is the quality of the antenna built in in the device
you use to remotely control the EAGLE. Another factor is radio frequency interference that you may have especially
in an indoor situation (typically when you install all your software and drivers in your EAGLE for the first time). Ge-
nerally speaking, sometimes Remote Desktop connection to the EAGLE may drop out and then connection auto-
matically restarts, this is normal and may be related to small levels of radio interferences. But this is related only to
the Remote Desktop client and the WiFi connection to the EAGLE has to be constant. Instead, if you experience
disconnections to the EAGLEXXXXXX network (and not related to the Remote Desktop client) this may be related
to different factors, we analyze here:
A) Limited WiFi range: the EAGLE’s WiFi connection has been designed to allow you to connect to the EAGLE
also from many meters of distance but the maximum range depends on many factors like the presence of walls
(different materials) or windows, the quality of the antenna in the device you use to remotely control the EAGLE
and radio interference. If you experience WiFi disconnections, please move closer to the EAGLE and test again.
If WiFi connection becomes stable, you can install a WiFi extender in between the position of your EAGLE po-
wered telescope and the device you use to control it. If you still experience WiFi disconnections when you’re
close to the EAGLE, please move to point B.
B) Reduce radio interferences: radio interferences may be caused by other electrical devices you may have close
to your EAGLE (for example WiFi routers), please move the EAGLE to a place away from possible interferen-
ces (for example, in the backyard where you use your telescope) and check if WiFi connection becomes stable.
If you still experience WiFi disconnections, please move to point C.
C) Update WiFi card driver: in Windows, please select START button, select Control Panel and then Device Mana-
ger. Here you will find the list of devices connected to the EAGLE. Select “Network adapters”, select the WiFi
card (for example Intel Dual Band Wireless-AC 7265), make a right mouse click and select “Update software
driver”. EAGLE has to be connected to the Internet, for example with an ethernet cab le to your router. In the
window that opens, click on “Search automatically for updated software driver”. Now restart Windows and check
if WiFi connection is now stable. If you still experience WiFi disconnections, please move to point D.
D) Change WiFi settings in order to reduce radio interferences and improve compatibility with the device you use
to control the EAGLE: in your EAGLE, please go to Control Panel -> System -> Device manager and select the
WiFi card, you can do right mouse-click and select Properties. Here you will find some WiFi settings you can
modify: for example you can choose if you want to operate 2.4 GHz, 5 Ghz or Dual Channel. You can choose
the preferred bandwidth, and you can also modify the Wireless mode, based on the WiFi standards that are
supported from the device you use to control the EAGLE. You can modify settings and find the ones that allows
you to have a more stable WiFI connection. There is no a particular rule here because every setup is different
since it may be impacted by different types of radio interferences. If you still experience WiFi disconnections,
please move to point E.
E) If you checked all the points A, B, C, D, and you still have WiFi disconnections (not related to Remote Desktop
client disconnections), you may have an hardware issue. In this case please write us to
and we’ll support you to fix the problem.
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