Polycom RealPresence Capture Station Pro Administrator'S Manual Download Page 11

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Polycom

RealPresence

Capture Station Pro Administrator’s Guide 6.6

Polycom, Inc.

How This Guide Is Organized

This guide is organized into two main parts,

Get Started

and

Configure Your RealPresence Capture

Station Pro Software

, each containing multiple sections:

Get Started

Welcome to the RealPresence Capture Station Pro

Set Up Your RealPresence Capture Station Pro Appliance

Set Up Your RealPresence Capture Station Portable Pro Appliance

Activate Your RealPresence Capture Station Software License

Configure Your RealPresence Capture Station Pro Software

Configure General Settings

Configure Your RealPresence Capture Station Pro Appliance for Web Content

Configure Your RealPresence Capture Station Pro Appliance for WMV VC-1 Smooth
Streaming and iOS

Configure Your RealPresence Capture Station Pro Appliance for Windows Media

Configure Your RealPresence Capture Station Pro Appliance for Podcast Media

Configure Security Settings

Save and Load Settings Files

Set Language Options

Integrate Your RealPresence Capture Station Pro Appliance with Polycom RealPresence
Media Manager Software Edition

Upgrade RealPresence Capture Station Software

Perform a Factory Restore

Reference Information

Get Help and Support

If you are looking for help or technical support for your RealPresence Capture Station Pro appliances or
software, or related RealPresence products, the following types of documents are available at the

Polycom Support Center



Quick Start Guides

, which describe how to mount and connect RealPresence appliances



User Guides

, which describe both basic and advanced features



Administrators’ Guides

, which describe regular administration tasks and more complex

configuration tasks



Integration Guides

, which describe integrations with partner solutions such as the Blackboard

Learn platform



Release Notes

, which describe the new and changed features and corrected issues in the latest

version of the software

You can find Request for Comments (RFC) documents by entering the RFC number at

http://www.ietf.org/rfc.html

Summary of Contents for RealPresence Capture Station Pro

Page 1: ...ADMINISTRATOR S GUIDE RealPresence Capture Station Pro and Portable Pro Appliances Software 6 6 February 2014 3725 03848 001 Rev B...

Page 2: ...he distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as t...

Page 3: ...pliances 15 New Hardware Features 15 New Software Features in RealPresence Capture Station 6 6 15 Set Up Your RealPresence Capture Station Pro Appliance 16 What s in the Box 16 Connect Your RealPresen...

Page 4: ...the Capture Card Image Quality Settings 36 Configure Motion Detection 36 Configure Motion Detection Settings Using Default Profiles 36 Customize Edit or Delete Motion Detection Profiles 37 Configure I...

Page 5: ...r Streaming Windows Media 65 Manually Configure Publish Points for Windows Media for RealPresence Media Manager and MSA 68 Configure Your RealPresence Capture Station Pro for Podcast Media 69 Configur...

Page 6: ...figuration 88 Control the EagleEye III Camera in RealPresence Capture Station Software 88 Use the EagleEye III Web Controller 89 Upgrade RealPresence Capture Station 6 5 Software 92 Uninstall Previous...

Page 7: ...Polycom Inc 7 Ports and Protocols 102...

Page 8: ......

Page 9: ...appliances and software This guide describes administration level tasks and is not intended for end users Before reading this guide you should be familiar with the following Computer networking and dr...

Page 10: ...hlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources Settings The Settings icon highlights settings you may need to choose for a s...

Page 11: ...onfigure Security Settings Save and Load Settings Files Set Language Options Integrate Your RealPresence Capture Station Pro Appliance with Polycom RealPresence Media Manager Software Edition Upgrade...

Page 12: ...ntact your Polycom reseller or visit support polycom com for software downloads product document product licenses troubleshooting tips service requests and more We are striving to improve the quality...

Page 13: ...following sections you will learn what s new in the latest software release how to set up and connect your RealPresence Capture Station Pro or Portable Pro appliance and how to activate the software...

Page 14: ...Station Pro and Portable Pro appliances have been completely redesigned for simple efficient installation configuration and integration with the Polycom RealPresence Media Manager solution The applian...

Page 15: ...both People and Content channels Support for multiple input resolutions from Standard Definition SD to High Definition HD Preloaded with RealPresence Capture Station 6 6 software New Software Feature...

Page 16: ...Up Your RealPresence Capture Station Portable Pro Appliance What s in the Box The RealPresence Capture Station Pro includes the following hardware RealPresence Capture Station Pro appliance Mini USB k...

Page 17: ...ture Station Pro appliance To connect your RealPresence Capture Station Pro appliance 1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports 2 Connect a monitor to the DVI I o...

Page 18: ...tation appliance will start up and the RealPresence Capture Station software will launch The start screen and End User License Agreement EULA will display automatically Accept the EULA and activate th...

Page 19: ...Set Up Your RealPresence Capture Station Pro Appliance What s in the Box The RealPresence Capture Station Portable Pro includes the following hardware RealPresence Capture Station Portable Pro applia...

Page 20: ...hernet cable 3 Connect a video source such as video camera to the People port using the supplied HDMI cable with a supplied HDMI DVI adapter or a DVI cable 4 Connect a content source to the Content po...

Page 21: ...he RealPresence Capture Station Pro and Portable Pro devices will not accept copy protected HDMI sources commercial DVDs commercial Blu ray discs video games or the Apple MacBook Pro HDMI output as va...

Page 22: ......

Page 23: ...l need the serial number to obtain an activation key from Polycom Support Polycom Software License code You received a Polycom Software License code when you purchased your RealPresence Capture Statio...

Page 24: ...the RealPresence Capture Station software license and click Activate The system produces an activation key Copy the activation key to a text file so you can enter it into the RealPresence Capture Sta...

Page 25: ...r to configure your operating system s IP address gateway DNS servers and proxy for Internet connectivity manually Activate Your RealPresence Capture Station Pro Software without an Internet Connectio...

Page 26: ...ort polycom com On the License and Product Activation page log in to your Polycom account and follow the c2v license activation procedure A Polycom Support technician will generate a license file and...

Page 27: ...tion using its default settings To maximize its capabilities and tailor the software to your organization s needs configure the Advanced Settings Once you configure all the settings you can save a Set...

Page 28: ...r desired local language The default setting is English United States To set the language 1 Choose Edit Language 2 Choose your preferred language from the Choose a language drop down list as shown 3 C...

Page 29: ...page to select the video input device the RealPresence Capture Station Pro s capture card is selected by default configure the aspect ratio to Auto Detect Standard or Widescreen configure advanced vi...

Page 30: ...select Osprey 230 Video Device 1 1 as shown 4 Select an Audio Device from the drop down list Click the Properties button to configure additional audio settings or use the default settings Select vide...

Page 31: ...the encoding profile and skin to use the widescreen aspect ratio Choosing an aspect ratio for the video device 6 Click the Properties button to configure other settings in the Properties dialog shown...

Page 32: ...Station software The thumbnails display in RealPresence Media Manager portals as the main thumbnail image for the presentation You can enable and configure video thumbnail images taken from your prese...

Page 33: ...nt Capture Source The device is the laptop or desktop computer from which screen images are captured by the RealPresence Capture Station Pro appliance These images are combined with the video and audi...

Page 34: ...1 78 1 5 Set the Capture Interval in seconds The default is 3 seconds which means the RealPresence Capture Station Pro appliance captures a screen in your presentation every 3 seconds or if Motion De...

Page 35: ...The Enable Signal Detection check box is cleared by default To enable the RealPresence Capture Station appliance to detect a live VGA signal 1 From the start screen choose Edit Advanced Settings 2 Und...

Page 36: ...click the Properties button to open the Properties dialog Configure Motion Detection The RealPresence Capture Station Pro appliance can determine when to capture the next slide in a presentation based...

Page 37: ...sitivity Capture normal changes High Sensitivity Capture mouse movement Low Sensitivity Capture large changes Very High Sensitivity Capture annotations and mouse movement Selecting a motion detection...

Page 38: ...ber of objects Object color difference level Object size level Motion resizing options Motion ignore area 5 To see a live preview of your changes select On for the Capture Test option 6 Click Save Con...

Page 39: ...t Delete the Default Motion Detection Profile The default motion detection profiles cannot be deleted If you attempt to delete a default profile a dialog displays with the message Unable to remove mot...

Page 40: ...x to enable thumbnail images of the captured screens in the finished RealPresence Capture Station presentation 3 Click Save when you are finished editing image output settings Trim the Output Images Y...

Page 41: ...ure Station start screen by clicking Save and then clicking the Show Sources button on the start screen 3 Click Save when you are finished editing image output settings Create a Video only Presentatio...

Page 42: ...eeded to construct the web page that displays the presentation are stored in project folders You can use default automatic folder publishing to store the files in an automatically named folder when yo...

Page 43: ...oftware click 6 Click Save when you are finished editing project options Admin Tip Using Station Folder IDs Use descriptive station IDs to help identify RealPresence Capture Station appliances when th...

Page 44: ...ontrol the RealPresence Capture Station using a Crestron or AMX device in an existing room control system See the RealPresence Capture Station Telnet Controller Guide for more information about config...

Page 45: ...during the creation of a presentation To configure project saving options 1 In the Project section of the Project Options page in the Work Folder field edit the path or use the default path C CsWork 2...

Page 46: ...nfigure interface options such as the skin chaptering People Preview source and breaks Skin Options Layouts and Features RealPresence Capture Station software includes three skin options Polycom PM3 s...

Page 47: ...on date and description shown Chapters tab Click to display a list of hyperlinks to chapters in the video Resources tab Click to display downloadable resources and hyperlinks that provide additional i...

Page 48: ...chapters with a search filter option 4 Additional controls Click the control icons to set audio volume toggle closed captioning on and off swap video and slide positions on the screen enlarge either...

Page 49: ...nlarge the video 4 Information tabs Details tab Click to display information including the presentation title presenter date and more Chapters tab Click to display the chapter breaks as video thumbnai...

Page 50: ...the Capture Sources Content Preview window To configure automatic chaptering 1 Under General click Interface Options 2 In the Chaptering section select the Automatic Content Capture check box as show...

Page 51: ...e User Tip Manually Chapter Images If both automatic and manual chaptering are selected the software will create chapters for each slide change but you can override it by manually chaptering images To...

Page 52: ...k points to indicate that the final video can skip the portion indicated by the beginning and ending break points The presentation will not stop and the video file will contain all of the footage Only...

Page 53: ...ator s Guide 6 6 Polycom Inc 53 3 On the RealPresence Capture Station start screen shown next during a presentation mark the break in and break out points by clicking the Break and End Break buttons r...

Page 54: ...re Station software enables you to create up to four publish points Configure Web Content Publish Points To configure the web content publish point set the web server URL select an upload type and ent...

Page 55: ...side the firewall use FTP or Secure FTP To configure the web content publish point for FTP uploads 1 On the Publish Point page in the Web Content Publishing section next to Upload Type select FTP 2 In...

Page 56: ...TP Connection button to verify that the FTP Upload Settings are correct 7 Click Save To configure the web content publish point for UNC or mapped network drive uploads 1 On the Publish Point page in t...

Page 57: ...to the right of Upload Type select Secure FTP 2 In the SFTP Upload Settings section shown next enter the following The SFTP Server URL The Admin User Name for the FTP server The Admin Password for the...

Page 58: ...are installation you can configure the appropriate web content publish point manually without using the Media Manager Wizard For information on using the Media Manager Wizard see Use the Polycom RealP...

Page 59: ...Polycom RealPresence Capture Station Pro Administrator s Guide 6 6 Polycom Inc 59 4 Click Save...

Page 60: ...ure Station software for Smooth Streaming and iOS by setting publish points To set the publish points for Smooth Streaming and iOS 1 Choose Edit Advanced Settings 2 Under WMV VC 1 Smooth iOS click the...

Page 61: ...You will see three tabs Input tab Set the audio and video source devices as shown next Output tab Select the Enable check box for the type of content streaming you want to configure Broadcast Pull or...

Page 62: ...archiving there will be no on demand files to publish to the servers Setting the type of content streaming to configure and the archive path Audience tab Set the streaming server type in the Type sect...

Page 63: ...ence Media Manager and MSA You can also stream content from a Polycom Media Services Agent MSA by manually configuring the WMV VC 1 Smooth iOS publish points without using the Media Manager Wizard To...

Page 64: ...om RealPresence Capture Station Pro Administrator s Guide 6 6 Polycom Inc 64 3 Click the Test MSA button to verify that the RealPresence Capture Station can connect to the location on the MSA 4 Click...

Page 65: ...gle stream under High Stream click Publish Point If you are configuring multiple streams click Publish Point under High Stream Medium Stream or Low Stream 3 On the Publish Point page select one of the...

Page 66: ...t to regain the connection is not made and you must restart the connection with a new request from the steaming server Server or push streaming assumes that a streaming server is listening at the appo...

Page 67: ...h Audience In the Profile section shown next select a profile from the drop down list For example select Capture Station High Quality Click OK to save the settings and return to the Publish Point page...

Page 68: ...without using the Media Manager Wizard To configure the Windows Media publish point manually for RealPresence Media Manager and MSA 1 On the Publish Point page in the Windows Media Live and On Demand...

Page 69: ...sts 1 Choose Edit Advanced Settings 2 Under Podcast Media click Media Stream 3 In the Media Stream page select the Enable check box as shown next 4 In the Stream Link Details section enter the address...

Page 70: ...e archive collects the audio capture and assembles all the files needed for the presentation locally on the RealPresence Capture Station appliance before they are published to the content servers Audi...

Page 71: ...reated administrators and presenters Administrator users can create presentations and configure the RealPresence Capture Station software Presenter users can only start and stop presentations If users...

Page 72: ...ecurity profile you are creating If this is not the first security profile and you are creating a profile for another user select Presenter 5 In the Login section enter a User Name and Password 6 To a...

Page 73: ...e 6 6 Polycom Inc 73 Selecting a set file 7 In the Administrators Presenters section of the Security page shown next click the Update button to update the field with the new security profile 8 Click S...

Page 74: ...ofiles When you click the Save button in the Security page you save only the current settings into the open profile set in other words other profiles cannot use these settings To save a security profi...

Page 75: ...set file created on another RealPresence Capture Station Pro appliance To save a settings file 1 Choose Edit Advanced Settings 2 Choose File Save Settings File 3 Enter a File Name in the Save dialog...

Page 76: ...lPresence Media Manager Software Caching must be enabled in the RealPresence Media Manager Admin Tool to connect RealPresence Capture Station appliances to the RealPresence Media Manager software usin...

Page 77: ...um compatible version 6 5 or is offline or unavailable the error message Error Media Manager unavailable or does not meet the minimum version required displays If you see the error you can continue wi...

Page 78: ...he Windows Media Streaming Server Select an Encoding Profile 6 The Media Manager Wizard can create a test presentation to ensure that your RealPresence Capture Station and RealPresence Media Manager a...

Page 79: ...n Test button to start the test as shown next Each test is marked as successful with if it passes or with if it fails The indicates the current test in progress and a progress bar indicates the overal...

Page 80: ...Manager software settings in your RealPresence Capture Station software using the Media Manager Wizard To edit your RealPresence Media Manager settings 1 On the RealPresence Capture Station software s...

Page 81: ...profiles 4 Click Next 5 Select Edit Media Manager Authentication and click the Next button to open the Media Manager Authentication screen Edit the fields and click the Next button 6 Select Configura...

Page 82: ...est fails the presentation test will stop a message will display telling you which test failed and the presentation will be completely removed from the RealPresence Media Manager software as shown nex...

Page 83: ...gs 2 On the Web Content page unavailable settings will display in gray with the message Settings Configured by Media Manager The WMV VC 1 Smooth iOS page will also be gray as shown Unavailable setting...

Page 84: ...aker and Description in the fields provided 4 In the Duration section select the event s duration in hours and minutes 5 To stop a Capture Station event already in progress click the Stop Capture Stat...

Page 85: ...tware The EagleEye Director and EagleEye Acoustic cameras are not supported Previous versions of RealPresence Capture Station software do not support the EagleEye III integration Connect Your EagleEye...

Page 86: ...o or Portable Pro appliance Connect the audio source to the 1 8 Audio jack next to the People input The EagleEye III camera does not have audio capability Connecting the EagleEye III camera Configure...

Page 87: ...e Display EagleEye Camera Controls in Sources Window check box 4 From the Communication Port drop down list select COM 4 as shown next COM 4 is the default setting Configuring the RealPresence Capture...

Page 88: ...side 3 Expand Ports COM LPT 4 Locate USB Serial Controller and note the COM number next to it This number must match the COM number you selected in the RealPresence Capture Station software Check You...

Page 89: ...ow Sources button on the RealPresence Capture Station Pro start screen 2 In the EagleEye Controls section click the buttons on the user interface to control the EagleEye camera Use the EagleEye III We...

Page 90: ...On the web control login page enter a User name and Password The default user name is admin The default password is admin 5 Click the Log in button 6 Assign the correct communication port by selectin...

Page 91: ...dministrator s Guide 6 6 Polycom Inc 91 EagleEye III web remote controls 1 Status message and com port selector 2 Zoom out and zoom in camera 3 Pan camera left or right tilt camera up or down 4 Preset...

Page 92: ...n Back Up Settings Before Uninstalling RealPresence Capture Station To avoid losing data save the settings file and any custom skins before you start the upgrade procedure Uninstall Previous Versions...

Page 93: ...ealPresence Capture Station InstallShield Wizard pauses and the RealPresence Encoder Control InstallShield Wizard opens Install Polycom RealPresence Encoder Control Software The RealPresence Encoder C...

Page 94: ...are If you do not have RealPresence Media Editor software you can skip the following steps To install RealPresence Media Editor 6 6 software 1 Right click the PRME_v6 6 x x zip icon select Open with W...

Page 95: ...e Expression Encoder Pro installer Encoder_En exe 2 Right click Encoder_En exe and select Run as administrator 3 Follow the default installation prompts 4 Enter the activation key which was provided w...

Page 96: ...use you have no Internet connection an activation window will display Select Activate by phone and select a country from the drop down list then click Next 3 Dial the number that is provided and click...

Page 97: ...iginally shipped with The factory restore process is permanent and cannot be undone Note Exporting and Importing Data Is Not Supported The factory restore process does not support export or import of...

Page 98: ...When completed your RealPresence Capture Station Pro appliance will be in the original factory state Note Remove the Factory Restore DVD After Performing a Factory Restore After you have completed th...

Page 99: ...re Station Portable Pro appliance will start the factory restore process The process takes several minutes When completed your RealPresence Capture Station Portable Pro appliance will be in the origin...

Page 100: ...ion Support To find RealPresence Media Manager documentation see RealPresence Media Manager Support To find all Polycom partner solutions see Polycom Global Strategic Partner Solutions The Polycom Com...

Page 101: ...th Streaming HD 720p Camera camcorder DVD HDMI VC 1 IIS Smooth Streaming Low Bandwidth VC 1 IIS Smooth Streaming SD 480p VC 1 IIS Smooth Streaming HD 720p H 264 IIS Smooth Streaming iPad Mobile H 264...

Page 102: ...id input sources You will see only color bars when an HDCP protected content source is connected to the People or Content input Content Channel Tested Video Resolutions Input Channel Content Tested Re...

Page 103: ...Inc 103 RealPresence Capture Station Ports and Protocols Component Protocol Port Description Capture Station Scheduling Component HTTP 80 Capture Station to RealPresence Media Manager Server Capture...

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