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translated from Italian
FULL PACK MC BOX etl
17 FAQ
1
If a driver changes
smartphone, is it necessary to
create a new account for that
driver or can he continue to
use what he already had?
If the driver changes smartphone, he must notify the site
manager, who will delete / reset the smartphone - driver
association in the WebApp (procedure described in the
manual of the WebApp, chapter "DRIVER DETAIL").
The driver can then log in from the APP installed on the new
smartphone.
WARNING
After the manager has deleted the smartphone - driver
association, the driver is obliged to access with a
smartphone other than the previous one, because access
with his credentials is prevented on the old device. To be able
to access with the old smartphone, you must first access with
a new smartphone, then be reset as user and finally enter
with the initial smartphone
2 What if a driver loses his
smartphone?
If the driver loses his smartphone, it is necessary to notify the
site manager, who will immediately remove the smartphone -
driver association. The procedure to be followed is the same
as that indicated in question 1.
3 What if the APP reports
that the smartphone is not
recognized?
Generally it is an error shown when
the driver has changed smartphone
but has kept the same phone number
and the site manager has not reset
the user.
In this case the driver must contact
the manager and inform him
of the error shown by the APP.
The manager will remove the
smartphone - driver association to
allow the driver to login from the
new smartphone. The procedure to
be followed by the manager is the
same as that indicated in question
1 (see also the WebApp manual,
chapter "DRIVER DETAIL")
4 When are dispensings made
via iButton or smartphones
without an internet connection
uploaded to the cloud?
There are 4 cases in which the dispensings are uploaded to
the cloud:
•
Each time the APP is opened, if the data connection is
active
•
APP open in the background and data connection active
•
Data synchronization by the manager by pressing the
SYNCHRONIZATION key
•
Every time a driver connects to the controller and the
internet connection of the smartphone is active
As you can see from the list, the dispensings can be uploaded
to the cloud even if your smartphone is not connected to the
controller.
