Pitney Bowes DI500, Operator'S Manual, Page: 90 / 128

6 • Troubleshooting
6-2 SV40221 Rev. C
Troubleshooting Tips
In most cases, the machine will generate an Error Message when a
problem occurs, and the display will offer advice on how to rectify the
problem immediately.
An on-line guide is also available in many countries. Press the
Help
key and use the Screen Keys to select the information you require.
This Operating Guide contains additional troubleshooting information
which, with the troubleshooting sources above, should resolve most
problems.
If problems related to material handling persist, make sure your
material conforms to the machine specifications given in Chapter 7 of
this guide.
If you still cannot resolve the problem, call your machine supplier for
help. Contact details can be found:
• on the back cover of this guide
• In the
System Information option in the menus:
At the Home Screen, select Menu .
Then select System Information .