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7. Service
Do make use of our service facilities
In the event that repairs are necessary on your pumping
station a number of options are available to you to ensure any
system down time is kept to a minimum:
– Have the pump repaired on the spot by our Pfeiffer
Vacuum Service Engineers,
– Return individual components to the manufacturer for
repairs,
– Replace individual components.
Local Pfeiffer Vacuum representatives can provide full
details.
Before returning:
➡
Dismantle all accessories.
➡
Drain lubricant/operating fluid (please see Section 6.1.).
➡
If the units are free of harmful substances please attach a
clearly visible notice "Free of harmful substances" (both on
the unit and also on the delivery note and any accompany-
ing letters).
"Harmful substances" are substances and preparations as
defined in the current, local, dangerous substances
regulations; in the U.S.A. as
"materials in accordance with the Code of Federal
Regulations (CFR) 49 Part 173.240 Definition and Preparation".
We will carry out the decontamination and invoice this work
to you if you have not attached this note. This also applies
where the operator does not have the facilities to carry out
the decontamination work. Units which are contaminated
microbiologically, explosively or radioactively cannot be
accepted as a matter of principle.
Fill out the declaration of contamination
➡
In every case the "Declaration of Contamination" must be
completed diligently and truthfully.
➡
A copy of the completed declaration must accompany the
unit; any additional copies must be sent to your local Pfeif-
fer Vacuum Service Center.
Please get in touch with your local Pfeiffer Vacuum represen-
tatives if there are any questions regarding contamination.
Decontaminate units before returning or
possible disposal. Do not return any units which
are microbiologically, explosively or
radioactively contaminated.
Returning contaminated units
If contaminated have to be returned for maintenance/repair,
the following instructions concerning shipping must be
followed:
➡
Neutralise the pump by flushing with nitrogen or dry air.
➡
Seal all openings to the air.
➡
Seal pump or unit in suitable protective foil.
➡
Ship units only in appropriate transport containers.
Repair orders are carried out according to our
general conditions of sale and supply.
If repairs are necessary, please send the unit together with a
short damage description to your nearest Pfeiffer Vacuum
Service Center.
Contact addresses and telephone hotline
Contact addresses and telephone numbers can be found on
the back cover of these operating instructions.
☞
PLEASE NOTE
WARNING
