Petwalk Solutions GmbH & Co KG
User Guide
Page 76 of 88
Petwalk Solutions GmbH & Co KG
User Guide
Page 76 of 88
11.3
E03: DOOR DOES NOT CLOSE DESPITE OF RUNNING DRIVE MOTOR
E03 is displayed, if the door does not close within a given time period although the engine is
running. The reason could be a loose slip clutch because of age-related wear and tear. This is
not a restriction in normal operation.
NOTE!
The slip clutch serves as an additional safety device in operating
process to prevent pinching even in case of an electronic defect.
Over time, the slip clutch can get loose due to normal use.
This is
absolutely no security risk
, since pressure on an obstacle in the
door will even get lower. But the grinding of the slip clutch
accelerates the process of attrition, which may cause the effect
that the clutch begins to slip even in normal operation and at some
point will no longer close. In this case, we recommend servicing
the petWALK pet door. You will find further information on our
website.
In the chapter "Frequently Asked Questions" you can also find more
information on setting the slip clutch and under what conditions
you can do this.
Error handling:
When the door is still open, you have to remove the obstacle. When the door is closed again, you
should check what could have prevented the pet door from closing to avoid this situation in the
future. Afterwards you confirm the error message by pressing the
OK
button on your remote
control. Thus, the error message disappears on the display.
11.4
E05: WRONG POWER SUPPLY CONNECTED
This error means that the input voltage does not match with the actual configuration of the pet
door.
This could happen e.g. if the door is connected to a 12-volt power supply and the battery pack is
connected. In this case charging of battery is not possible.
Error handling:
Confirm the error message with the
OK
button on your remote control. Thus, the error
message on the display disappears.
So the functionality of the pet door is not affected for a certain period. But you should switch to
24V input voltage as soon as possible in order to charge the backup battery for emergency
operation or unplug the backup battery.
