PerkinElmer RamanFlex 400, Getting Started Manual

Page: 92 / 94

92 . RamanFlex 400 Series Getting Started Guide
Software
Problem Scan and Instrument Setup dialog stops responding.
Description When you are using the Scan and Instrument Setup dialog, for some reason
it stops working, that is, mouse clicks have no effect.
Solution Hold down the CTRL+ALT+DELETE keyboard buttons to display the
Windows Security dialog. Click Task Manager and then click the Processes
tab. In the list under Image Name look for Raman.exe (to find this you may
have scroll through the list using the scroll bar on the right side) click on
this, then click End Process
.
If a Task Manager Warning dialog is displayed
click OK. Re-start the software. If you are unsure how to do this please refer
to SOP-1.
Problem You get any of the following messages ‘An unexpected error has
occurred’, ‘EAccess Violation’ or ‘Divide by Zero’
Description While working in the software, a dialog is displayed with one of these
messages . The software may appear to operate correctly but you must
perform the following solution.
Solution Close and open the Spectrum software.
Problem During system initialization the laser does not stabilize.
Description The laser initialization form displayed during system initialization runs for
over 60 seconds. During this time the laser should have stabilized.
Solution Ensure that the laser key on the front panel of the spectrometer is set to the
ARM position.
Problem Detector cannot achieve operational temperature.
Description During system initialization a message box stating, ‘Detector temperature
could not be achieved’ is displayed.
Solution Close and open the software.
Problem: Need to upgrade to a new version of Spectrum software.
Description You must uninstall the current version of Spectrum before installing a new
version.
Solution
To uninstall Spectrum software, open the Control Panel and then select
Add or Remove Programs. Then remove the Raman Instrument and
then Spectrum Software (in that order). You should also delete files
C:\pel_apps\, C:\pel_data, C:\Documents and Settings\All Users\Application
Data\PerkinElmer\SecuritySystem, C:\Windows\pel_apps.ini and
C:\Windows\pe_sopb.ini using Windows Explorer.
To install the new version of Spectrum software follow the instructions in
Installing Spectrum Software
on page 47.