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Paxar 610, User Manual

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Users Manual - 610 / 611 / 612 Printers 

9.  Troubleshooting  

•

  75 

Troubleshooting 

 

This section helps you correct some problems that may occur. 
 

Problem Action 

Error message appears during 
startup. 

Turn off the printer, wait fifteen seconds and then turn 
on the printer.  Call Technical Support if the error 
message reappears. 

Does not print. 

Check supply. 
Check ribbon. 
Send a corrected batch. 

Does not feed. 

Set wide / narrow knobs correctly.  Try the narrow 
setting first, if the printing is too light, use the wide 
setting. 

Partially printed data. 

Clean the printhead. 
Send a corrected batch. 

Printing shadows or smears 

Clean the printhead. 
Change supply. 
Check ribbon. 

Light printing. 

Change supply. 
Adjust the print contrast. 
Check wide / narrow knobs.  Try the narrow setting first, 
if the printing is too light, use the wide setting. 
Check ribbon. 

Heavy printing. 

Clean the printhead. 
Change supply. 
Adjust the print contrast. 
Check the wide / narrow knobs.  Try the narrow setting 
first, if the printing is too light, use the wide setting. 
Check ribbon 

Voids in printing. 

Clean the printhead. 
Change the supply type. 
Check ribbon. 
Leave printhead unlatched when not in use. 

Blank labels print or 750 series 
errors. 

Clean supply sensors. 

 

If you cannot fix a problem, call Technical Support. 

Summary of Contents for 610

Page 1: ...Users Manual 610 611 612 Printers PAXAR Systems Group Manual Edition 5 8 5 August 2003 Manual Part Number 441400 ...

Page 2: ...terference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to c...

Page 3: ...ns 9 Display 9 Selecting a Function 10 Exiting an Option 11 2 Loading Supplies 12 Loading Labels 610 611 13 Loading Labels 612 18 Loading Ribbon 23 Adjusting the Wide Narrow Knobs 27 3 Setting Supply Options 29 Ribbon 29 Batch Separators 30 Feed Mode 30 Print Position 31 Supply Position 32 Margin Position 33 Cut Position 34 Supply Type 35 Speed 36 Backfeed 36 Verifier 37 Setting Contrast 37 4 Comm...

Page 4: ...e 57 Using the Knife 58 Adjusting the Drop Tray 58 Printing Care Symbol Fonts 59 Ginetex Font 59 NAFTA ASTM Font 59 7 Care and Maintenance 60 Clearing Supply Jams 61 Clearing a Knife Jam 61 Cleaning 62 Replacing the Printhead 64 Adjusting the Print Contrast 68 Lubricating the Knife 68 Anti Static Protection 69 8 Diagnostics 70 Factory Set Password 70 Checking the Software Version 70 Printing a Tes...

Page 5: ...k Assembly Drawing 92 612 Sensor Block Parts List 93 611 Auxiliary Feed Assembly Drawing 94 611 Auxiliary Feed Parts List 95 612 Auxiliary Feed Assembly Drawing 96 612 Auxiliary Feed Parts List 97 612 Web Turnaround Assembly Drawing 98 612 Web Turnaround Parts List 99 Knife Assembly Drawing 100 Knife Assembly Parts List 101 Rotary Knife Assembly Drawing 102 Rotary Knife Parts List 103 611 Stacker ...

Page 6: ......

Page 7: ...Paxar 610 611 612 Care Label printers let you print text graphics and bar codes on thermal transfer ribbon fabric labels This chapter includes information about Unpacking the printer Connecting the power cord Connecting the communications cable Using the printer s control panel ...

Page 8: ...terial in case the printer ever needs repair Power cords are not supplied with 230 volt printers You need to purchase a power cord separately The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1 6 Amps at 115VAC and 1 Amp at 230VAC Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other ...

Page 9: ... serial port To do this you must purchase a serial interface cable compatible with your computer Serial Communication 9 to 25 pin cable 25 to 25 pin cable Parallel Communication IEEE 1284 or Centronics mode cable See Communication Values for more information Connect the communications cable to the appropriate port on your computer If you are unsure where to connect the cable consult your computer ...

Page 10: ...ation Values for more information Default Printer Settings These defaults can be changed using Paxar s PCMate software Print Speed 4 0 ips inches per second Ribbon High Energy Supply Type Black Mark Contrast 255 Backfeed Enabled Dispense Position 120 dots Backfeed Distance 110 dots Using the Control Panel The control panel has a two line LCD display 2 status lights and five buttons The control pan...

Page 11: ...batch For more information about canceling batches see Canceling a Paused Batch When the printer is online without errors enters the offline menu mode When the printer is in the offline menu mode returns the display to the next higher menu Í When the printer is in the offline menu mode displays the previous menu item Î When the printer is in the offline menu mode displays the next menu item Í and ...

Page 12: ...play menu options press Í or Î When the screen displays a right arrow press Î to display more options MAIN MENU Cancel All Æ When the screen displays a left arrow press Í to display more options MAIN MENU Å Diagnostics When the screen displays a left and a right arrow press either Í or Î to display more options MAIN MENU Å Print Mode Æ When you see the menu option you want press Enter Pause to sel...

Page 13: ...trast default or port settings Each of those sub menus have several options such as ribbon speed monetary symbols and baud rate Exiting an Option To exit an option press Escape Clear once You will exit to the next higher menu __________ If you press Escape Clear from a menu your Settings are not saved Your settings are only Saved when you press Enter Pause from a menu __________ ...

Page 14: ... Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information If you experience label jamming with narrow supplies in humid environments store supplies separately from the printer in a dry less humid environment CAUTION The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printhead...

Page 15: ...ading Labels 610 611 For instructions for loading labels for the 612 see section Loading Labels 612 Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover 2 Unlock the printhead by turning the retaining latch ...

Page 16: ...ee Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Supply Guides...

Page 17: ...ft the auxiliary rollers slightly and thread the supply under the rollers until it appears in the knife opening CAUTION Make sure the supply is straight in the supply path and aligned with the printhead 8 Tuck the supply under the nibs __________ Make sure a few inches of supply are past the front end of the printer __________ Peel Bar Ribbon Bar Nibs Supply Lever ...

Page 18: ...es so they touch the supply Push up on the supply lever to lock the supply guides into place 10 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 11 Close the printhead by pressing down on the thumb well until you hear it click into place ...

Page 19: ...eed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Adjusting the Wide Narrow Knobs on page 27 for more information If the printer will be unused for extended periods of time leave the printhead unlatched ...

Page 20: ...plies Users Manual 610 611 612 Printers Loading Labels 612 Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover 2 Unlock the printhead by turning the retaining latch ...

Page 21: ...ee Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Supply Guides...

Page 22: ...e pointer on the turn bar is lined up with the black bar on the Label Length Gauge that corresponds to the length of the label to be printed This is an approximate adjustment The procedure for performing an exact alignment is described in section Printer Alignment Top and Bottom Copy 612 A Label Length Adjustment Gauge Shown with approximate adjustment for 50 55 65 110 and 130 mm labels ...

Page 23: ...label strip in the guide Lay the label strip across the platen roller C and thread the end of the strip into the gap between the platen roller and the auxiliary feed D B C D 8 Reach under the platen roller and pull the label strip back towards the turn bar F Thread the label strip under the guide roller E and around the turn bar F as shown below E F ...

Page 24: ...n the stock width The label strip should be in the guide slots on the inner edges of the strip and under the sensor at the back right of the guide Adjust the supply guide so that it just matches the width of the inner strip The outer strip will be slightly loose 11 Push the black deflector tab down Release the printhead latch but do not lock the printhead assembly down Gently roll the supply roll ...

Page 25: ...e printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information ...

Page 26: ...s the take up core The take up core only fits on the take up reel one way An extra take up core is available See Accessories in Appendix A for more information 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon CAUTION Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Failure to do...

Page 27: ...ng on the end of the core facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Reel Back Reel ...

Page 28: ...CAUTION Make sure the ribbon is straight and centered throughout the path 11 Rotate the take up core until the leader is past the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release ...

Page 29: ...bs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting You must adjust both of the knobs to the same position If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting For wide supplies push down and turn the w...

Page 30: ... 2 Loading Supplies Users Manual 610 611 612 Printers For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position ...

Page 31: ...emand Continuous Print Position 99 to 99 0 Supply Position 300 to 300 0 Margin Position 99 to 99 0 Cut Position 300 to 300 0 Supply Type Aperture Die Cut Black Mark Continuous Die Cut Speed 2 5 4 0 6 0 8 0 10 0 Default Default Backfeed Off On Extended Off Verifier Disabled Enabled Disabled To exit an option without changing the setting press Escape Clear Ribbon You have to tell the printer if your...

Page 32: ...bon every time the printer is turned on __________ Batch Separators The 610 611 612 printers do not support Batch Separators Paxar strongly recommends leaving to Batch Separator selection to NO Feed Mode You can use continuous or on demand printing On demand printing allows you to remove a label before printing the next one To change the setting from the Main Menu select Setup then Supply Then fol...

Page 33: ...djust the print if it is too close to the top or bottom of the supply or overtypes the pre printed area One dot is 0 0049 inch If the data is too close to the bottom increase the number If the data is too close to the top decrease the number __________ Changing this setting only affects new formats sent to the printer __________ To change the setting from the Main Menu select Setup then Supply the...

Page 34: ...nction adjusts the machine to print at the vertical 0 0 point on the supply __________ The supply position adjustment should only be made on initial printer setup For format adjustments change the print position __________ You may need to adjust the supply in or out to allow tags and labels to be removed die cut labels to be removed easily The adjustments are in dots 0 0049 inch Increase the numbe...

Page 35: ...ss supply Îincreases it feeds more supply 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Margin Position This function adjusts where the format prints horizontally on the supply The adjustments are in dots 0 0033 inch which is the smallest measurement the printer recognizes The width of the print area depends on your supply size Maximum width...

Page 36: ...argin pos 99 99 0 3 Press Í or Î to change the margin position Pressing Í decreases the value moves the image toward the left side of the supply Î increases it moves the image toward the right side of the supply 4 Press Enter Pause when the number you need appears Press Escape Clear twice to exit to the Main menu Cut Position This function adjusts where the tag is cut The printer adjusts the cut p...

Page 37: ...ch supplies you are using __________ If you are using edge aperture supplies use the die cut setting If you are using center aperture supplies use the aperture setting __________ To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press Í or Î until you see SUPPLY Å Supply Type Æ 2 Press Enter Pause to set the supply type option You will see the current sett...

Page 38: ...Enter Pause to set the speed option You will see the current setting for example SPEED Å Default 3 Press Í or Î to see the other options After you display the option you want press Enter Pause Press Escape Clear twice to exit to the Main menu __________ For additional high speed printing information see Chapter 6 Printing __________ Backfeed Backfeed works by advancing each printed label to the de...

Page 39: ... set the backfeed or dispense position Verifier The 610 611 612 printers do not support the use of a verifier Leave the verifier setting at Disabled Setting Contrast The print contrast controls the darkness of the printing on your supply The range is 390 to 156 and the default is 0 You may need to increase the print contrast for linerless supplies Having the correct print contrast setting is impor...

Page 40: ...ess Í or Î until you see SETUP Å Contrast Æ 3 Press Enter Pause You will see the current setting for example Enter contrast 390 156 0 4 Press Í or Î to change the contrast Pressing Î darkens the print Í lightens the print 5 Press Enter Pause to select the displayed value Press Escape Clear to exit to the Main Menu ...

Page 41: ...re listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 38400 57600 115200 9600 Word length 7 8 8 Stop bits 1 2 1 Parity None Odd Even None Flow control None XON XOFF DTR CTS DTR Reset No Yes No Baud Rate To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press Í or Î until you see SERIAL COMM Baud Rate Æ 2...

Page 42: ... 8 3 Press Íor Îto display the word length you need then press Enter Pause Press Escape Clear three times to exit to the Main Menu Stop Bits To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press Íor Îuntil you see SERIAL COMM Å Stopbits Æ 2 Press Enter Pause You will see the current setting for example STOPBITS 1 Æ 3 Press Í or Îto dis...

Page 43: ...ss Enter Pause Press Escape Clear three times to exit to the Main Menu Flow Control To change the setting from the Main Menu select Setup Port Settings then Serial Comm Then follow these steps 1 Press Íor Îuntil you see SERIAL COMM Å Flow Control Æ 2 Press Enter Pause You will see the current setting for example FLOW CONTROL Å DTR Æ 3 Press Íor Îto display the flow control you need then press Ente...

Page 44: ...tive parallel port to either internal or external The internal port is used for printer options installed inside the printer such as the Ethernet communication port Use the external selection when connecting a printer cable or external device directly to the parallel port The mode selection allows the user to select either compatible or IEEE 1284 mode when using the selected parallel port Usually ...

Page 45: ...omm Then follow these steps 1 Press Íor Îuntil you see PARALLEL COMM Port Æ 2 Press Enter Pause You will see the current setting for example PORT External Æ 3 Press Enter Pause to select the external port You are now ready to communicate using an external connection through a cable or external device such as the external Ethernet print server ...

Page 46: ... in the table below Option Choices Default Monetary sign None USA UK Japan Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro Dollar USA Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English French German Spanish English The monetary sign secondary sign and decimal places options are use...

Page 47: ... krona Finland markka Austria schilling India Rs rupee Russia ruble Korea won Thailand baht China yuan Euro Dollar euro dollar To change the setting from the Main Menu select Setup then Defaults Then follow these steps To exit an option without changing the setting press Escape Clear 1 Press Í or Î until you see DEFAULTS Å Monetary Signs Æ 2 Press Enter Pause You will see the current setting for e...

Page 48: ...ign for monetary signs other than USA To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press Íor Îuntil you see DEFAULTS Å Secondary Sign Æ 2 Press Enter Pause You will see the current setting for example SECONDARY SIGN No Æ 3 Press Í or Î until you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu Decimal ...

Page 49: ...or reduced fonts print the slashed zero character Ø Bold and OCR fonts print the standard zero 0 only The slashed zero selection will not be in effect until the format is sent to the printer again If you change the way zero is printed you must resend your formats To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press Íor Îuntil you see DEFAULTS Å Slashe...

Page 50: ...ollow these steps 1 Press Íor Îuntil you see DEFAULTS Å Powerup Mode Æ 2 Press Enter Pause You will see the current setting for example MONETARY SIGN Å USA Æ 3 Press Íor Îuntil you see the option you want Then press Enter Pause Press Escape Clear twice to exit to the Main menu Prompt Set Prompt set determines which language displays on the printer s menu You can select English French German or Spa...

Page 51: ...ons to change which prompts appear during Batch Entry mode and set default values for those prompts Customizing which prompts appear during batch entry can reduce the time it takes to enter data for a format If the optional knife is not installed you can prevent those prompts from appearing during batch entry mode If you set a new default value for an option that value is used even if the prompt i...

Page 52: ... ready to receive data 1 Turn on the printer Your printer is ready to receive and print batches when you see PRINT MODE Ready 2 Download a format and a batch Refer to the optional Packet Reference Manual for information on downloading print jobs 3 The printer prints a strip of labels 4 Remove the printed labels __________ If the printer will be unused for Extended periods of time we recommend leav...

Page 53: ...ssing Enter Pause You may want to interrupt a batch to make adjustments for Loading a different roll of supply or a ribbon See Chapter 2 Loading Supplies Adjusting the supply position or contrast using the Setup menu See Chapter 3 Setting Supply Options When you press Enter Pause you will see PAUSE MENU Å Print Mode Æ You can press Enter Pause to resume printing or press Í or Î to display the Paus...

Page 54: ...ng a Paused Batch You can cancel a paused batch delete a format graphic or font in memory or all the batches waiting to print __________ Before any format graphic or font in memory can be deleted you must cancel all batches __________ You can cancel a batch by pressing Escape Clear while the batch is printing or you can use the Pause menu to cancel a batch 1 Press Enter Pause to interrupt printing...

Page 55: ...u can exit without canceling any batches Press Escape Clear or press Î to display No and then press Enter Pause The printer returns to the Pause menu Press Í or Î to select another function from the Pause Menu or to return to Print Mode and print all the batches cancel all batches in the print queue Press Î to display Yes then press Enter Pause You will see Cancel Format No Æ Press Í or Î then pre...

Page 56: ...mpts delete ALL formats graphics and or fonts in the printer 5 Press Í or Î to select another function from the Pause menu or to return to Print mode Repeating a Batch Before you start printing a new batch you can reprint the last batch The batch can be either the last one you printed completely or one that you canceled after starting to print 1 From the Main Menu press Í or Î until you see MAIN M...

Page 57: ...sting in the down position but not latched gently turn the supply roll back until the stock is snug around the turn bar Latch the printhead 3 Load a batch and print several test labels until labels are printed with print on both the top and bottom Note the alignment of the front and back copy If the back copy is too far toward the top of the label turn the Label Length Adjustment Knob counter cloc...

Page 58: ...built in non print zone however some third party software packages may not You should verify the non print zone or check defaults Regardless of the software package you are using to create design formats do not place logos or bar codes too close to the edge of your supply ...

Page 59: ... and at the end of each day Printing Serial Bar Codes Currently the 610 611 612 printer does not support printing serial ladder bar codes Parallel Picket Fence Bar Code Serial Ladder Bar Code Adjusting the Cut Angle To adjust the cut angle 1 Loosen the thumbscrews 2 Slightly rotate the knife to the left or to the right The knife may appear to sit at a slight angle to the printer 3 Tighten the thum...

Page 60: ...fe Depending on the length of your supply you may lose up to two tags after the last batch ________ The knife operates when the printer is running If the Printer is paused the knife stops cutting Adjusting the Drop Tray Depending on the model purchased your printer may have a drop tray stacker Adjust the drop tray by removing the plastic pins and re inserting them according to the diagram below Se...

Page 61: ... the Paxar PcMate Plus programming manual or the Monarch Packet Reference Manual for details on programming the Ginetex care symbols NAFTA ASTM Font The 610 611 612 printers can print the NAFTA ASTM care symbols in two sizes with NAFTA ASTM Font 72 and Font 73 The 300 DPI version of the 610 611 612 printers using Font 72 can fit five 5 symbols in 22mm 0 88 inches Please refer to the Paxar PcMate P...

Page 62: ...his chapter tells you how to Clear supply jams Clear knife jams Clean the printhead and platen roller Replace a printhead Adjust print contrast Replace a fuse Lubricate the knife CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty ...

Page 63: ...ion the supply under the printhead Clearing a Knife Jam If tags are jammed in the knife the printer displays 760 on the LED To clear a knife jam you might have to disconnect the stacker from the knife 1 Turn the printer off 2 You can see the tag path in the knife by looking through the slot on the top of the knife Clear the tag path by using a tool such as a screwdriver or needle nose pliers to pu...

Page 64: ...y receive supply error codes Paxar recommends that you clean the printhead and platen roller at least once a day when the printer is in use You may need to clean more frequently depending on usage To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Clean the platen rol...

Page 65: ...en another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up 6 Rub the cotton swab across the supply sensor and remove any build up 7 Clean the build up in the supply path 8 Let the printer dry and reload your supplies ...

Page 66: ... may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil ...

Page 67: ...e printhead by turning the retaining latch 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place ...

Page 68: ...damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead The cable connector is keyed so you cannot incorrectly connect the cable However it is normal to feel some resistance when correctly connecting the cable 8 Align the new printhead with the tabs ...

Page 69: ...ouch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead Do not touch here ...

Page 70: ... adjuster slightly __________ Lubricating the Knife We recommend lubricating the knife after using 15 rolls of supply or performing 100 000 cuts To prevent excessive wear on the knife regularly lubricate the knife cams The cams are located directly below the guiding holes To lubricate the knife 1 Turn off the printer 2 Lightly coat a long cotton swab with multi purpose grease 3 Insert the cotton s...

Page 71: ...th an anti static plastic plate where the labels exit the printer To ensure continued protection a bottle of anti static solution is provided with the printer To apply the solution spray a small amount of a soft cloth and apply it to the plastic plate Apply the solution weekly or as needed if static becomes a problem To order a replacement bottle see Accessories on page 88 ...

Page 72: ...Press Feed Cut three times and then press Enter Pause Checking the Software Version From the Diagnostics Menu press Í or Îuntil you see DIAGNOSTICS Version Æ Press Enter Pause You will see Model M9850 V 1 0 Line one lists the printer model number M9850 and line two gives the version of software in the printer Printing a Test Label NOTE DO NOT PRINT A TEST LABEL ON A 612 PRINTER 1 From the Diagnost...

Page 73: ...er to the optional Packet Reference Manual for more information about the test label You can also print a test label by pressing Í and Î at the same time Hold for one second and release If test labels do not print call Technical Support Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply B...

Page 74: ...s whether the sense mark on the supply passed a detection test Press Í or Î to see the other readings Using Password Protection The password protection feature prevents formats graphics or fonts from accidentally being deleted from the printer s memory Enabling the Password System Administrators only A System Administrator can enable the password that must be entered before formats graphics or fon...

Page 75: ...you do not want the user to enter a password before they can delete formats graphics or fonts press Enter Pause You return to the User Diagnostics Menu OR Press Î to display Yes and press Enter Pause The password protection is enabled for formats graphics or fonts You return to the User Diagnostics Menu 8 Press Escape Clear twice to exit to the Main Menu Service Diagnostics The Service Diagnostics...

Page 76: ... Users Manual 610 611 612 Printers 9 Troubleshooting This chapter provides Information about printing a test label Solutions to minor printing problems Explanations of error messages you may receive while using the printer ...

Page 77: ... data Clean the printhead Send a corrected batch Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check the wide narrow knobs Try...

Page 78: ...r should correct the packet and send it back to the printer Error Description Action 001 Packet ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes or a printer assigned name 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage devise must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field...

Page 79: ...ion must be 0 90 180 or 270 042 The line segment or box end row is defined outside of printable area 043 The line segment or box end column is defined outside of printable area 044 Dot pattern for line or box must be 045 Line length is defined beyond the maximum length 046 Line type must be S segment or V vector 051 Imaging mode in the graphic header must be 0 101 Format referenced by batch is not...

Page 80: ...ost K keyboard N none or S scanner 218 Pad direction must be L from left or R from right 219 Pad character is outside the range 0 to 255 220 Check digit selection must be G to generate check digit 221 Primary or secondary price format is outside the range 1 to 15 222 Data type restriction is outside the range of 1 to 6 223 Option is not valid for the field 224 Bar code Intercharacter gap must be 0...

Page 81: ... Use a maximum of 3 characters 283 ENQ Trailer string is too long Use a maximum of 3 characters 284 The buffer type must be T transmit R receive I image F format batch date and graphics D downloadable fonts or V vector scalable fonts 285 The storage device type must be N non volatile RAM or R volatile RAM 286 The buffer size is invalid 287 The printhead width must be 0 290 Action must be 0 disable...

Page 82: ...d character following 401 Internal software failure Call Technical Support 402 Field separator is not in the expected location 403 Field separator was not found 404 The number of string that is currently being processed is too long 405 Too many fields exist in the format You cannot have more than 1000 fields in the format Lines boxes and constant text fields count as fields ...

Page 83: ...ay appear when you turn off the printer 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 The internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic...

Page 84: ... field contains blanks 574 Batch data in check digit scheme doesn t fit the format or the field contains blanks 575 The graphic included in your format could not be found 600 Imaging error because the batch was refused 601 An error occurred while the batch was imaging 602 The batch was not found during imaging 611 Font bar code or density in the batch doesn t fit the format 612 Batch data is missi...

Page 85: ...ut of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon 755 Printhead is open Close the printhead 756 Out of supplies Load supplies 757 Reload supplies supply length mismatch 758 The supply was not seen or the On Demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies This ...

Page 86: ...a or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy 791 The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn off ...

Page 87: ... mm Width 12 inches 305 mm Depth 13 inches 330 mm Weight 29 lb 13 kg Shipping Weight 33 lb 15 kg Power 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz Operating Limits For Thermal Transfer ribbon 40 to 95 F 4 to 35 C Printhead Thermal at 4 inches 102 mm wide 300 dpi 11 8 dots per mm Printing Method Thermal Transfer ribbon Print Speed 4 0 inches 102 mm per second ...

Page 88: ...dard lengths Paxar Europe The fabric is available in 25 mm to 50 mm widths Sizes Supplies are available in widths ranging from 1 0 inch 25 mm to 4 25 inches 108 mm and lengths ranging from 1 0 inches 25 mm to 12 5 inches 318 mm ________ Contact your Paxar Representative for more Information about kits and approved supplies Additional configurations may be available If you experience label jamming ...

Page 89: ...tems Ribbon Widths CT1111 is available in the following widths 1 3 inches 33 mm 1 61 inches 41 mm 2 16 inches 55 mm 4 1 inches 105 mm ________ For best results use a ribbon that is 0 25 Inches 6 35 mm wider than your fabric ________ Ribbon Length 23 600 inches 600 meters ________ Contact your Paxar Representative for more Information about approved ink products Additional configurations may be ava...

Page 90: ...800 96PAXAR 967 2927 or 570 888 6641 Fax 570 888 5230 For spare parts requests for service or technical support PAXAR Corporation One Wilcox Street Sayre Pa 18840 Call 1 800 96PAXAR 967 2927 or 570 888 6641 Fax 570 888 5230 For parts and service in other countries please contact your local PAXAR supplier PAXAR Apparel Identification Systems Group reserves the right to incorporate any modifications...

Page 91: ...Users Manual 610 611 612 Printers Assembly Drawings 89 Assembly Drawings ...

Page 92: ...90 Assembly Drawings Users Manual 610 611 612 Printers 612 Supply Holder Assembly Drawing 4 2 3 1 ...

Page 93: ...sers Manual 610 611 612 Printers Assembly Drawings 91 612 Supply Holder Parts List Item Part Description Qty 1 443001 Frame Supply 1 2 443002 Guide Back 1 3 Guide Front 1 4 990006 4 40 x 1 4 Cap Screw 1 ...

Page 94: ...92 Assembly Drawings Users Manual 610 611 612 Printers 612 Sensor Block Assembly Drawing 5 12 9 11 10 6 8 3 6 7 4 1 2 ...

Page 95: ...de 612 1 2 444110 Bracket Guide Bar 1 3 444109 Bracket Web Guide 1 4 444117 Bracket Cover Guide Bar 1 5 990424 4 40 x 3 8 Cap Screw 1 6 990006 4 40 x 1 4 Cap Screw 2 7 Guide Monarch 117998 1 8 991186 Disc Spring 126 x 394 x 0197 1 9 4 40 Self Tapping Screw 1 10 Gear Monarch 117983 1 11 990005 4 40 Hex Nut 1 12 989966 Washer 4 Star 1 ...

Page 96: ...94 Assembly Drawings Users Manual 610 611 612 Printers 611 Auxiliary Feed Assembly Drawing ...

Page 97: ...dler 1 5 444012 Shaft Upper 1 18 990269 Dowel Pin 3 16 x 1 0 1 6 354031 Feed Roller 6 19 990057 6 32 x 1 8 Set Screw 2 7 991130 Spring Eccentric Lift 2 20 444015 Gear Roller Drive 1 8 990756 6 32 x 3 16 Set Screw 6 21 990006 4 40 x 1 4 Cap Screw 2 9 990015 6 32 x 1 4 Cap Screw 7 22 445004 Roller Cut Down Molded 1 10 990003 4 40 x 1 4 Flat Head Screw 4 23 444018 Drive Main Drive Gear 1 11 444002 Br...

Page 98: ...96 Assembly Drawings Users Manual 610 611 612 Printers 612 Auxiliary Feed Assembly Drawing ...

Page 99: ...4022 Knob Drive Shaft 1 7 990756 6 32 x 3 16 Set Screw 6 23 990045 8 32 x 3 4 Button Head Screw 1 8 444012 Shaft Upper 1 24 444001 Bracket Shaft Mount Long 1 9 990015 6 32 x 1 4 Cap Screw 2 25 445003 Drive Main Molded Roller 1 10 990029 6 32 x 1 4 Flat Head Screw 2 26 444018 Drive Main Drive Gear 1 11 990003 4 40 x 1 4 Flat Head Screw 4 27 990247 Roll Pin 1 8 x 1 2 1 12 444002 Bracket Shaft Mount ...

Page 100: ...98 Assembly Drawings Users Manual 610 611 612 Printers 612 Web Turnaround Assembly Drawing 7 3 2 6 1 1 10 8 9 4 5 3 11 ...

Page 101: ...048 Bearing Ball Spindle 2 2 343035 C Ring 1 3 990326 E Ring 1 4 2 4 990067 Washer 8 Flat 1 5 990073 8 32 x 1 2 Button Head Screw 1 6 444108 Roller Shaft Web Turnaround 1 7 444101 Base Web Turnaround 1 8 444105 Shaft Adj Screw 1 9 444112 Bar Web Turnaround 1 10 444103 Shaft Roller 1 11 105023 K Impression Adj Knob 1 ...

Page 102: ...100 Assembly Drawings Users Manual 610 611 612 Printers Knife Assembly Drawing ...

Page 103: ...2 21 008684N Lockwasher Int tooth 2 6 118487 Belt Timing 1 22 118538 Guide Supply upper 1 7 118485 Pulley Timing Belt 1 23 PB00730609 Screw Phil Pan Hd 2 8 008652 Screw Socket Set 1 24 008684N Lockwasher Int tooth 2 9 118803 Motor DC 1 25 118537 Guide Supply lower 1 10 PB00730831 Screw Pan Hd 2 26 PB00730609 Screw Phil Pan Hd 2 11 008682 Lockwasher Ext tooth 2 27 008684N Lockwasher Int tooth 2 12 ...

Page 104: ...102 Assembly Drawings Users Manual 610 611 612 Printers Rotary Knife Assembly Drawing 13 20 26 19 15 5 17 18 14 22 16 33 1 4 14 11 5 12 2 34 3 6 35 7 8 10 16 9 32 30 31 27 29 22 28 22 21 22 23 25 24 ...

Page 105: ... Screw 1 25 990644 Pin Contact Pin On Roll 2 8 197312 Spring Cam 1 26 990240 Roll Pin 3 32 x 1 2 1 9 197313 Plate Spring Cam 1 27 197317 Compression Spring Solenoid 1 10 989978 Washer 8 Star 1 28 991013 Washer 335 x 215 x 031 Nylon 1 11 990066 8 32 x 1 4 Button Head Screw 1 29 990729 Washer 450 x 213 x 025 Nylon 1 12 991067 8 32 x 5 16 Knurled Cup Point 2 30 990037 Washer 6 SAE 1 13 197311 Cam Kni...

Page 106: ...104 Assembly Drawings Users Manual 610 611 612 Printers 611 Stacker Assembly Drawing ...

Page 107: ...ker Base 1 2 448002 Bracket Label Tray 1 3 448003 Bracket Guide Left 1 4 448004 Bracket Guide Right 1 5 448005 Bushing Stacker Mount 3 6 448006 Nut Stacker Slide 3 7 448007 Bracket Label Stop 1 8 448008 Bracket Lock 1 9 991200 Rivet 3 10 990015 6 32 x Cap Screw 4 11 990312 6 Thumb Screw Knob 4 12 990423 4mm x 25mm Cap Screw 3 ...

Page 108: ...106 Assembly Drawings Users Manual 610 611 612 Printers 612 Stacker Assembly Drawing 9 7 12 10 6 11 9 8 1 10 11 12 11 5 11 12 11 11 2 1 4 1 9 2 10 3 10 ...

Page 109: ...nge Spring Loaded Altered 2 3 448023 Bracket Label Guide Right 1 4 448018 Bracket Label Guide Left 1 5 448022 Bracket Label Stop 1 6 448016 Bracket Stacker Base 1 7 448017 Bracket Label Tray 1 8 448013 Bracket Stacker Lock 1 9 991200 Rivet 3 10 991201 6 32 x 1 8 Slotted Head Screw 4 11 991210 Thumb Knob 6 32 6 12 990423 M4 x 7 x 25 Cap Screw 3 ...

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