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Symptom
Cause/solution
Reference
pages
The image displayed on
the browser is not being
refreshed.
• Depending on the traffic of the network, there might be
difficulties in displaying images. Press the [F5] button
on the keyboard to request images.
_
Image refresh of the
browser is slow.
Response of the
browser is slow.
• Isn't the network traffic heavy?
These symptoms may occur when the network traffic is
heavy.
_
A pop-up is not
displayed on the
browser.
• It may be possible that a pop-up blocker other than
Internet Explorer is activating. Check the installed soft-
ware and cancel the pop-up blocker.
_
Cannot close the
authentication window
displayed when
displaying the basic
operation window.
• Are the correct user name and password entered?
Confirm the correct user name and password.
Installation
Guide
Audio is interrupted
during playback using
the viewer software.
• When playing images recorded at a higher recording
rate, audio may sometimes be played interrupted.
_
Cannot play the
downloaded recorded
images.
• When any setting of the setup menu has been changed
during the download, the download will be canceled
automatically. In this case, the downloaded file is not a
complete file and it is impossible to play it.
_
No alarm action is taken.
• Isn't the alarm suspended?
Cancel the alarm suspension.
58, 102
An error message is
displayed when trying to
launch the viewer
software by dragging
and dropping multiple
files onto it.
• Try to launch by dragging and dropping fewer files or
launch the viwer software first by double-clicking.
_
