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72

ICX (International), issued March/1998

ICX-35-700

Chapter 3. System Features

Section 700 - Operation

•

If a user begins to perform the voice mail transfer and the extension cannot hold a call (one call is
already on non-appearance hold, for example), the system will keep the call in the talk state and
will not allow the voice mail transfer to be initiated.

•

If the VM/TRF key stores a number other than a voice mail extension number, the system does
not send DSS/BLF information or the extension number that is dialled after pressing VM/TRF.

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Summary of Contents for Section 700

Page 1: ...ICX Version 3 5 Section 700 Feature Operation Technical Manual 3DQDVRQLF Issued March 1999 International...

Page 2: ...it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accor danc...

Page 3: ...in USA 28 Centrex PBX Compatibility 28 Class of Service 29 Class of Service Trunk Tie 29 Class of Service Ext Ext Restriction 30 Class of Service Extension Feature 30 Class of Service Trunk to Trunk...

Page 4: ...n Calling 54 Network Flash Transfer 54 Network Hold 54 Network Paging 54 Network Transfer Recall 54 Tandem Connection 54 Non Blocking Architecture 55 Power Failure Transfer 55 Power On Maintenance 56...

Page 5: ...Key ID Code 70 Voice Mail Transfer Key 70 Chapter 4 User Maintenance 73 Introduction 73 About User Programming 75 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call Forwa...

Page 6: ...Hold 130 Exclusive Hold 131 Broker s Hold 131 Call Park 132 Call Pickup 134 Extension Group Pickup 134 Extension Direct Pickup 135 Trunk Group Pickup 136 Trunk Direct Pickup 136 Call Transfer 137 Sup...

Page 7: ...ouch Keys 179 Onhook Dialling 181 Paging 181 Meet Me Answer 182 Ringing Line Preference 182 Speed Dialling 183 Personal Speed Dial 183 System Speed Dial 185 Speed Dial Linking 187 Speed Dial Name Assi...

Page 8: ...Hold 224 Call Park 224 Call Pickup 226 Extension Group Pickup 226 Extension Direct Pickup 227 Trunk Group Pickup 227 Trunk Direct Pickup 228 Call Transfer 229 Supervised Transfer 229 Unsupervised Tran...

Page 9: ...arding All Calls 265 Call Forwarding Busy 266 Call Forwarding No Answer 267 Call Forwarding and Do Not Disturb 268 Call Hold 269 System Hold 269 Floating Hold Retrieve Only 270 Exclusive Hold 270 Brok...

Page 10: ...ialling 288 Personal Speed Dial 288 System Speed Dial 289 Speed Dial Linking 290 Station Lockout 291 Step Call Reset Call 293 Timed Reminder Call 293 Trunk Access 294 Direct Trunk Access 294 MCO Trunk...

Page 11: ...ime and date Personal Speed Dial PSD numbers and names System Speed Dial SSD numbers and names extension names Verified ID codes Call Forward ID codes for Voice Mail Message Key ID codes Mode schedule...

Page 12: ...ital Single Line Telephone DSS Direct Station Selector DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO Poo...

Page 13: ...ional issued March 1999 13 Chapter 2 List of Features This chapter contains the following tables which list the features available with the System Table Page System Features 14 Maintenance Features 15...

Page 14: ...ll Progress Tones 27 Caller ID 27 Centrex PBX Compatibility 28 Class of Service 29 Computer Telephony Integration Capability USA Only 33 Data Security 33 Day Night System Mode 33 Digital Pad 37 Direct...

Page 15: ...Call Forward Busy Destination Extension 77 Set Call Forward ID Codes for Voice Mail 78 Set Call Forward No Answer Destination Extension 79 Set Caller ID Logging Extensions 80 Set Day of Week Mode 81...

Page 16: ...54 DP to DTMF Signal Conversion 156 DSS 72 Console 156 EM 24 Console 157 Flash 157 Flexible Function Keys 158 Handsfree Answerback 164 Handsfree Operation 165 Headset Operation 165 Hot Dial Pad 166 Ho...

Page 17: ...res ICX 35 700 ICX International issued March 1999 17 Timed Reminder Call 196 Trunk Access 197 Trunk Queuing 200 Universal Night Answer to Page 201 Voice Recognition 203 Volume Control 204 Walking TRS...

Page 18: ...18 ICX International issued March 1999 ICX 35 700 Chapter 2 List of Features Section 700 Operation This page intentionally left blank...

Page 19: ...ility 25 Built In Voice Mail 26 Call Progress Tones 27 Caller ID 27 Caller ID Alpha Tagging Not Available in USA 28 Centrex PBX Compatibility 28 Class of Service 29 Class of Service Trunk Tie 29 Class...

Page 20: ...etwork Attendant Reversion 53 Network Call Routing 53 Network Call Transfer 53 Network Centralized Voice Mail 53 Network Extension Calling 54 Network Flash Transfer 54 Network Hold 54 Network Paging 5...

Page 21: ...Trunk Interface ISDN BRI 64 Trunk Interface ISDN PRI 64 Trunk Interface Loop Start 65 Trunk Ringing Types 65 DDI Ringing 65 Direct Line Ringing 66 Direct Inward System Access Ringing 66 Multiple Ringi...

Page 22: ...the call can be forwarded to other extensions or another hunt group The system allows up to 20 extensions to be included in an attendant group Hardware Requirements N A Considerations The System allo...

Page 23: ...agent IDs per group Up to 64 agent IDs per system ACD Version 2 0 and higher Up to 32 agents Up to 6 supervisor IDs per system ACD Version 3 0 and higher Up to 2 supervisor IDs per system ACD Version...

Page 24: ...RS Call Barring level checking Time List Selection The most complex routing that determines the appropriate route list based upon the day and time Forced ARS is available on an Extension Class of Serv...

Page 25: ...ackup backup batteries must be installed in each CCU A fully loaded system will operate at least 30 minutes on backup batteries Hardware Requirements Back up battery unit VB 44025 Considerations Any d...

Page 26: ...fective communications This is a simple device that includes an automated attendant function and can be used to record conversations where permitted The Built in Voice Mail is easy to install It is in...

Page 27: ...ave display telephones can see Caller ID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature The Caller ID number is recorded...

Page 28: ...pha tagging if matched DDI name Priority Choice 2 DDI name CID name future feature Alpha tagging if matched Currently Caller ID only supports the single format number only Multiple format number and n...

Page 29: ...of 16 trunk classes of service 00 15 The following table shows the features that can be enabled disabled for each trunk COS Table 4 Trunk COS Hardware Requirements N A Considerations N A Number Featu...

Page 30: ...COS Class of Service Features Number Feature 1 Intercom Call Type Tone Voice 2 Onhook Transfer at Ringback Allow Restrict 3 Onhook Transfer at Talk Allow Restrict 4 On Hook Transfer at Camp On Allow R...

Page 31: ...rict 35 8 Party Conference Allow Restrict 36 Voice Call Send Allow Restrict 37 Voice Call Receive Allow Restrict 38 Dial Tone Stop Allow Restrict 39 Dial Tone Pre Pause Check Check No check 40 Long Ta...

Page 32: ...nning with CPC Version 3 0 these extension functions may continue to use the same system wide timers or a newly added Station Timer Class settings Up to eight Station Timer Classes may be specified Th...

Page 33: ...e Provider Interface SPI software must be installed on the PC to enable the capabilities of TAPI on the System for each specially enabled telephone Typical desktop applications include Contact Manager...

Page 34: ...service modes Manually Automatically The following table lists the impact on TRS Call Barring Ringing Attendant and Built in Voice Mail in the various system modes Table 7 System Mode Impact on TRS Ca...

Page 35: ...ay mode Red LED goes off Day 2 Mode 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 761 UK HK or 761 Tai wan Malaysia Indonesia for the Day 2 Feature code 3 Press the ON OFF key ON...

Page 36: ...OFF key Intercom dial tone ON OFF LED lights 2 Enter 760 UK HK or 760 Tai wan Malaysia Indonesia 3 Press the ON OFF key ON OFF LED goes off If changing to Day 2 mode Green LED lights If changing to N...

Page 37: ...nstance the System can be set to automatically enter Day 1 mode at 8 00 a m on weekdays and enter Night mode at 5 00 p m on weekdays All incoming calls TRS Call Barring and attendant group handling wo...

Page 38: ...nk answers Operation To make a DISA call to an extension To make a DISA call to an outside number Hardware Requirements N A Considerations Busy override cannot be used for a DISA line DISA can be used...

Page 39: ...scription The doorphone allows visitors to announce their presence from the office door etc When the button on the doorphone is pressed one or more phones ring in the System When answered a two way co...

Page 40: ...Adaptor signal the designated extension when the sensor is tripped Considerations The trunk connected to the sensor must be a dial pulse DP trunk Extension Interface The System supports a full array o...

Page 41: ...nes answering machines cordless telephones computer modems as well as standard rotary and push button telephones This provides full flexibility in configuring the System Hardware Requirements Analog d...

Page 42: ...Each enabled group of 8 circuits requires a slot position in the System Fully used cards occupy 3 slot positions Hardware Requirements N A Considerations N A Flexible Numbering Plan Description The Sy...

Page 43: ...r while others start by a direct call to a hunt group member The System supports the following hunting groups Pilot Terminal Hunt Group Pilot Distributed Hunt Group Switch Back Hunt Group Circular Hun...

Page 44: ...group for calls made to a member extension in the group If the called member of the hunt group is busy the System begins hunting forward to the end of the group and then moves forward from the first m...

Page 45: ...mines which trunk groups are used for incoming and outgoing calls Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls By default Trunk Group 1 is assigned...

Page 46: ...before major changes are made to system configuration This backup CPC can then be used to immediately restore system operation This feature is a maintenance feature to be performed by the System certi...

Page 47: ...ength Assignment of extension names must be allowed in the Extension COS Operation To set extension names using a large display or small display phone Action Result 1 Lift the handset or press the ON...

Page 48: ...of FF keys to select a single letter See Example 1 Large Display Phone on page 48 See Example 2 Small Display Phone on page 49 Notes Press the key to erase a single entry Press the key to enter a spa...

Page 49: ...he left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press See step 7 8 above To enter D a Press the first one touch key from the...

Page 50: ...35 700 Chapter 3 System Features Section 700 Operation b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the th...

Page 51: ...key 4 Enter 0 for the PSD Name Assignment mode A B C D E F P80 displays where P80 PSD bin 80 5 Press the up or down arrow key to display the desired PSD bin number A B C D E F PXX displays where PXX d...

Page 52: ...o clear the current data A B C D E F XXX displays where XXX specified SSD bin number 8 Enter the speed dial name If using a large display phone press the soft key next to the desired row of letters Se...

Page 53: ...m Calling For more information on System Networking see the System Networking Reference Manual Network Attendant Reversion CPC 96 CPC 288 and CPC 576 Version 3 5 Network Attendant Reversion enables ca...

Page 54: ...PC 96 CPC 288 and CPC 576 Version 3 5 Network Hold allows the user to place a call on hold by pressing a programmed line key or MCO key When using Network Hold you cannot establish a conference call b...

Page 55: ...ransfer Description Power Failure Transfer provides telephone service to a limited number of Single Line Telephones SLTs during a power failure The SLTs are connected to the trunk via a Power Failure...

Page 56: ...System either by using A digital key telephone equipped with display A PC Based Customizing Tool Telephone Programming The System can be fully programmed from an extension telephone equipped with 12...

Page 57: ...vanced applications such as interconnection of voice fax DP servers broadband private networks etc In other words with QSIG it s not just a phone line anymore For more information on QSIG see Section...

Page 58: ...inging Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time to ring at a designated extension or extensions Delayed ringing destina...

Page 59: ...ments N A Considerations ISDN phones may not set BLF ringing For more information on BLF ringing see Line Appearances on page 169 Busy Lamp Field Delayed Ringing Extensions that have Direct Station Se...

Page 60: ...ssage Detail Recording SMDR Call Logging provides detailed call records of outgoing calls Call Logging records can be output to a printer or an external call accounting system Various types of informa...

Page 61: ...incoming call h Hold incoming call N Network incoming call S DISA incoming call t Transfer incoming call A Abandoned Call O Outgoing call Non LCR F Call forward outside call H Hold outgoing call L LCR...

Page 62: ...e Requirements A printer or external call accounting system is required to receive Call Logging data Considerations A call must be answered to generate Call Logging data e g answered by Voicemail call...

Page 63: ...Requirements N A Considerations The dialling restrictions included in this feature help prevent unauthorized outgoing calls It is possible however to program your System to allow SSD to override TRS...

Page 64: ...Multifrequency DTMF signalling DDI numbers must be between 0 and 9999 Trunk Interface ISDN BRI The System supports ISDN BRI with the VB 44530 ISDN BRI interface unit The VB 44530 is a T Point ISDN BRI...

Page 65: ...final digits dialled These final digits are received from the DDI trunk and compared to a DDI Table that determines where the calls should ring Depending on the assignments in the DDI Table names or...

Page 66: ...If the DDI DL destination is a Directory Number DN the call goes to an extension that has a destination key even if the Primary Directory Number extension is busy or does not answer If the DDI DL dest...

Page 67: ...ne s Virtual extensions provide a mechanism for ringing multiple phones simultaneously For instance a Direct Inward Dialling DDI entry can only be set to ring to one extension number However if the DD...

Page 68: ...ode are determined by the requirements of the Voice Mail system The answer code may be up to 4 characters and consist of the characters 0 9 and pause If the called extension does not answer and is for...

Page 69: ...e Requirements N A Considerations Each pause is a fixed 1 second delay If you do not assign a Voice Mail ID Code the DDI digits will be sent to voice mail Only one Voice Mail ID Code is available for...

Page 70: ...t Message Key ID Code on page 86 Operation To retrieve a message at Voice Mail Hardware Requirements N A Considerations N A Voice Mail Transfer Key Description The Voice Mail Transfer VM TRF key allow...

Page 71: ...ming call is still connected but is on hold If a valid key trunk key or second DSS key for example is pressed the VM TRF is cancelled and the operation invoked by the key is performed If an invalid ke...

Page 72: ...on cannot hold a call one call is already on non appearance hold for example the system will keep the call in the talk state and will not allow the voice mail transfer to be initiated If the VM TRF ke...

Page 73: ...Topic Page Introduction 73 About User Programming 75 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call Forward ID Codes for Voice Mail 78 Set Call Forward No Answer Dest...

Page 74: ...and built in voice mail call messages differently depending upon whether the system is in Day 1 mode Day 2 mode or Night mode With User Maintenance you can program the System for mode schedule mode sc...

Page 75: ...out of the address menu levels MENU Ignored PREV At menu level moves to the previous screen At data entry ignored NEXT At menu level moves to the next screen At data entry ignored VOLUME down Scrolls...

Page 76: ...LD key Enter Msg displays 5 Enter the Message number 0 9 6 Press the HOLD key A B C D E F X displays where X Absence Message number 7 Enter the Absence Message up to 15 characters If using a large dis...

Page 77: ...sence Message displays 12 Repeat steps 7 11 until all Asence Messages are entered 13 Press the MEMORY key to exit the entry mode Enter Msg displays 14 To return to the top menu level 81 press the PROG...

Page 78: ...rward Busy destinations for additional exten sions press the volume up and down key or press the HOLD key to move to the desired Extension 11 Repeat steps 9 11 until all extension are entered 12 Press...

Page 79: ...8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Call Forward ID codes press the volume up or down key or press the HOLD key to move to the desired extension...

Page 80: ...extension 9 Press the HOLD key to store the entry Next extension number displays 10 To set Call Forward No Answer destinations for additional extensions press the volume up and down key or press the H...

Page 81: ...ser Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 75 81 User MAINT displays 2 At the 81 level enter 10 3 Press the HOLD key 8110 CID Logging EXT displays 4 P...

Page 82: ...ress the HOLD key 300 1st SUN Pattern displays 7 Enter pattern 0 no pattern 1 pattern 1 2 pattern 2 3 pattern 3 for the first Sunday Note To clear an entry or existing data press the FL R key 8 Press...

Page 83: ...e days You can specify up to 6 exception day periods Operation To set the Exception Day Modes ADDRESSES FOR THESE DAYS OF THE WEEK DAY OCCURRENCE e g 1st Sunday address 300 2nd Sunday address 307 1st...

Page 84: ...ption Day modes press the volume up or down key or press the HOLD key to move to the desired mode Desired Exception Day mode displays 12 Repeat steps 7 11 until all Exception Day modes are set Up to 6...

Page 85: ...HOLD key 8103 Extension Name displays 4 Press the HOLD key 0 EXT Number Name displays 5 Press the HOLD key Enter EXT displays 6 Dial the extension number 7 Press the HOLD key A B C D E F XXX displays...

Page 86: ...tore the entry Next extension number displays 12 To set additional extension names press the volume up and down key or press the HOLD key to move to the desired SSD 13 Repeat steps 8 12 until all exte...

Page 87: ...AL key To clear an entry or existing data press the FL R key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Message Key ID codes press the volume up or down...

Page 88: ...Next pattern mode displays 10 To set additional mode schedules press the volume up or down key or press the HOLD key to move to the desired mode Desired pattern mode displays 11 Repeat steps 6 10 unti...

Page 89: ...using either a large display or small display phone Pattern 2 Start Time HHMM 10 12 14 16 18 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 11 13 15 17 19 Pattern 3 Start Time HHMM 20 22...

Page 90: ...he bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 91 See Example 2 Small Display Phone on page 92 Notes Press the key to erase a single entry Press the key t...

Page 91: ...700 ICX International March 1999 91 Considerations N A Example 1 Large Display Phone To enter D a Press the first soft key on the top left b Press the fourth FF key from the left on the bottom row To...

Page 92: ...from the left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press To enter D a Press the first one touch key from the left on the b...

Page 93: ...intenance ICX 35 700 ICX International March 1999 93 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third...

Page 94: ...4 Press the HOLD key 0 PSD Number displays 5 Press the HOLD key EXT Number displays 6 Dial the extension number 7 Press the HOLD key Enter PSD XXX displays where XXX dialled extension number 8 Enter...

Page 95: ...level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 0 5 Press the HOLD key 8111 0 Send Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Pre...

Page 96: ...HOLD key to store the entry Next message number displays 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desired Send Text Message Desired Text...

Page 97: ...HOLD key 1002 S Day 01 1 Mode displays 11 Enter the desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 Note To clear an entry or existing data press the FL R key 12 Press...

Page 98: ...7 1009 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1002 1004 1006 1008 1010 Special Day 2 Date MMDD 1011 Start Time HHMM 1012 1014 1016 1018 1020 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Nigh...

Page 99: ...ne 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1057 1059 1061 1063 1065 Special Day 7 Date MMDD 1066 Start Time HHMM 1067 1069 1071 1073 1075 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night...

Page 100: ...ne 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1101 1103 1105 1107 1109 Special Day 11 Date MMDD 1110 Start Time HHMM 1111 1113 1115 1117 1119 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night...

Page 101: ...one 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1145 1147 1149 1151 1153 Special Day 15 Date MMDD 1154 Start Time HHMM 1155 1157 1159 1161 1163 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Nigh...

Page 102: ...Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1189 1191 1193 1195 1197 Special Day 19 Date MMDD 1198 Start Time HHMM 1199 1201 1203 1205 1207 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 N...

Page 103: ...er 000 3 Press the HOLD key 0 YYMMDD Date displays 4 Enter the year two characters month two characters and day two characters Note To clear an entry or existing data press the FL R key 5 Press the HO...

Page 104: ...81 User MAINT displays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Enter 2 5 Press the HOLD key 2 SSD Index displays 6 Press the HOLD key Enter Index displays 7 Ent...

Page 105: ...entire entry 12 Press the HOLD key to store the entry Next SSD index number displays 13 To set additional SSD index names press the volume up or down key or press the HOLD key to move to the desired S...

Page 106: ...ingle letter See Example 1 Large Display Phone on page 91 See Example 2 Small Display Phone on page 92 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 a...

Page 107: ...plays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Press the HOLD key 0 SSD Number displays 5 Press the HOLD key Enter SSD displays 6 Enter the SSD bin number 00 79 o...

Page 108: ...number 0 9 8 Press the HOLD key A B C D E F X displays where X Reply Text Message number 9 Enter the Text Message up to 15 characters If using a large display phone press the soft key next to the des...

Page 109: ...override the phone s TRS Operation To set the Verified Account code 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desired Send Text Message D...

Page 110: ...l double beep Note To clear an entry or existing data press the FL R key 9 Press the HOLD key 0002 X XXX TRS Class displays where X TRS Class 10 Enter the TRS Call Barring Class to be associated with...

Page 111: ...d displays 4 Press the HOLD key Walking ID Ext displays 5 Dial the extension number 6 Press the HOLD key Walking ID XXX displays 7 Enter the 4 digit Walking TRS Call Barring Code 8 Press the HOLD key...

Page 112: ...112 ICX International March 1999 ICX 35 700 Chapter 4 User Maintenance Section 700 Operation This page intentionally left blank...

Page 113: ...Auto Repeat Dial 121 Background Music 122 Busy Override 123 Callback Request 124 Call Forwarding 125 Call Forwarding All Calls 125 Call Forwarding Busy 126 Call Forwarding No Answer 127 Call Forwardi...

Page 114: ...Headset Operation 165 Hot Dial Pad 166 Hot Line 167 Intercom Calling 167 Last Number Redial 168 Line Appearances 169 DSS BLF Appearances 169 DIL Appearances 170 MCO Appearances 171 Message Key 172 Mes...

Page 115: ...ed Reminder Call 196 Trunk Access 197 Trunk Key Access 197 Direct Trunk Access 198 MCO Line Preference 198 MCO Trunk Access 199 Trunk Queuing 200 Universal Night Answer to Page 201 Variable Mode 201 V...

Page 116: ...s to speed dial numbers telephone features and Help screens Figure 2 Large Display Key Telephone Absence Message CPC 96 CPC 288 and CPC 576 Version 3 0 Description Extension users can leave text messa...

Page 117: ...5 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Absence Message code default 729 UK HK or 729 Taiwan Malaysia Indonesia Enter Ms...

Page 118: ...ng or client billing code The entered Code will display on the phone s LCD as it s dialled so the user can tell it s being registered Then later the Call Logging reports will show the Code dialled for...

Page 119: ...the Call Logging record for the call will show the verified account code Operation To make an outside call that requires an account code Action Result 1 Lift the handset or press the ON OFF key Inter...

Page 120: ...designated attendant number Operation To call an attendant group 5 Press a vacant trunk key or enter a Trunk Access Code default 9 UK HK or 0 Taiwan Malaysia Indonesia CO Trunk Key LED lights 6 Dial...

Page 121: ...scription If you press the FL R key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called...

Page 122: ...ground Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Result 1 Lift the handset...

Page 123: ...ference calls The default for the Override Alert Tone is off If the Override Alert Tone is enabled the tone will be sent to both parties when a call is overridden Action Result 1 Press the lit direct...

Page 124: ...ware Requirements N A FF1 2 03 Dial Plan Callback Cancel Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Dialled extension nu...

Page 125: ...y forwarded Operation To set Call Forwarding All Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension e...

Page 126: ...al the extension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For y...

Page 127: ...all Forwarding for another extension dial the extension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the app...

Page 128: ...swer and or Call Forwarding Busy are set Cancelling one mode only affects that mode however the other modes will remain set until cancelled individually An auto camp on to a busy extension will forwar...

Page 129: ...on that has a line appearance for the held call Operation To place a call on System Hold To retrieve a call placed on System Hold from the extension that placed it there To retrieve a call placed on S...

Page 130: ...y assigned to that orbit number Note To place a call on Floating Hold you should have at least one FF key assigned to a Floating Hold orbit number 001 576 Operation To place a call on Floating Hold To...

Page 131: ...sive Hold Hardware Requirements N A Considerations Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key Broker s Hold Broker s Hold allows you to toggle between the cu...

Page 132: ...k the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number The other way is to park the call at anoth...

Page 133: ...default 773 UK HK or 733 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feature access code default 9 Version 3 0 and higher Enter Park EXT displays 2 Dial the number of the ex...

Page 134: ...ns Description The System allows the following types of call pickup Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Extension Group Pickup Extension Group Pickup...

Page 135: ...he ON OFF key Intercom dial tone 2 Enter the Extension Group Pickup All Calls code default 701 UK HK or 701 Taiwan Malaysia Indonesia Extension number or outside phone number displays 3 Complete the c...

Page 136: ...swer calls ringing on a specific trunk number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Direct Call Pickup code default 704 UK HK or 704 Taiwan...

Page 137: ...ure to transfer a call to a busy extension Supervised Transfer When completing a supervised transfer the transferring party remains on the line until the third party answers then he she announces the...

Page 138: ...Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Seize a trunk line and dial the number to which the call is to be transferred 3 When the call is answered inform the third part...

Page 139: ...the HOLD key Intercom dial tone 2 Press a vacant trunk key or enter a trunk access code default 9 UK HK or 0 Taiwan Malaysia Indonesia 3 Dial the number to which the call is to be transferred 4 Comple...

Page 140: ...ld If not enabled and the second outside party is busy the transferred party will receive busy Caller ID Call Log CPC 96 CPC 288 and CPC 576 Version 2 0 Description Note Analog Caller ID is not availa...

Page 141: ...key Action Result 1 Go off hook or press the ON OFF key Intercom dial tone 2 Enter the Call Log feature code default CONF 96 Phone enters call log mode 3 Press the following keys to view the call log...

Page 142: ...To store the call log number in a personal speed dial Press the PROG key the speed dial bin number 80 99 and press the left EXEC key to dial the add digits usually an area code and press the HOLD key...

Page 143: ...all and exit the Call Log Press the Soft key to the left of the desired number to access Access MCO 1 dial 9 UK HK or 0 Taiwan Malaysia Indonesia dial add digits if required in USA only usually 1 and...

Page 144: ...nected to the new call The called party can also press the HOLD key to place the first call on hold and then answer the waiting call The System provides two types of call waiting Automatic Call Waitin...

Page 145: ...17 Text Message Replies Operation To use Automatic Camp on To use Manual Camp on Message No Message Text Message No Message Text 1 Visitor Here 6 User Defined 2 Need Help 7 User Defined 3 Important 8...

Page 146: ...laysia Indondesia Wait XXX displays where XXX extension number name Called party hears alert tone from the speaker Calling party hears ringback tone 4 Remain on the line until the called party answers...

Page 147: ...used to establish and add to a conference You simply have to place the current call on hold dial the next party and press the CONF key No different operation or access code is required to add addition...

Page 148: ...rs are shown on the display Available up to 3 party conference Not available for 4 party or more conferenc ing 7 To drop out of the conference call hang up See Consideration below Action Result 1 Whil...

Page 149: ...allows extension numbers to be used on a key basis The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones When a telephone s extension number is assigned t...

Page 150: ...e a call using a Non Primary Directory Number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 If dialling an outside call dial the outs...

Page 151: ...DN conversation Do Not Disturb DND can only be set through the PDN but cannot be set through the NPDN Timed Reminder Alarm Setting is set through the PDN but cannot be set through the NPDN Offhook Voi...

Page 152: ...nsions Extension number Extension calling party name Extension called party status Trunk call duration Trunk number Trunk name Display telephones can also display Personal Speed Dial PSD Directories S...

Page 153: ...lback Headset On Off Extension Port confirmation etc To scroll through the list of items press the NEXT or PREV button located beneath the display Function Ext Allows you to assign frequently used tel...

Page 154: ...is in the following states During an intercom call During trunk dial tone During a trunk call After dialling a busy extension Note Variable Mode features required system programming Changing the Displ...

Page 155: ...ndonesia DND CD LED light goes off DND Cleared displays 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by...

Page 156: ...96 CPC 288 and CPC 576 All Versions Description The DSS 72 console is a 72 key console that can be attached to a key telephone The 72 keys on the DSS 72 can be programmed as Direct Station Select DSS...

Page 157: ...ware Requirements EM 24 console VB D631UK UK or VB 44320 HK Taiwan Malaysia Indonesia Considerations N A Flash CPC 96 CPC 288 and CPC 576 All Versions Description You can send a flash signal on your t...

Page 158: ...lates the flexible code into the fixed code You can use either the Fixed Feature code or your System s Flexible Feature code when programming FF keys Table 18 on page 160 reflects both Fixed Feature c...

Page 159: ...n ARS The ANSWER key functions as listed in the table below 6 Repeat steps 2 5 to program additional keys 7 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON...

Page 160: ...Handset Off Hook Several held calls Latest held call will be transferred phone gets internal dial tone No held calls Current call talk will be released phone gets internal dial tone Feature Descriptio...

Page 161: ...6 Call Forward All Set 70 Extension 0 9999 721 UK HK or 721 TMIT Extension 0 9999 Call Forward All Clear 09 731 UK HK or 731 TMI Extension 0 9999 Call Forward All Set from another extension 10 741 UK...

Page 162: ...26 761 UK HK or 761 TMI Night 1 27 762 UK HK or 762 TMI Night 2 for 2 Way VM 28 763 UK HK or 763 TMI Paging 29 Page Group No Zone No Meet Me Answer 30 Call Pickup Group All Calls 31 701 UK HK or 701...

Page 163: ...art 62 Station Call Park Hold Answer 63 Station Call Park Hold 64 771 UK HK or 771 TMI Station Call Park Answer Own Ext 65 772 UK HK or 772 TMI Station Call Park Answer Other Ext 66 773 UK HK or 773 T...

Page 164: ...77 705 UK HK or 705 TMI Absence Message Code 78 729 UK HK or 729 TMI Network Flash during Talk on FF Key 79 767 UK HK or 767 TMI Version3 5 and higher PDN 1 Key 01 PDN 2 Key 02 PDN 3 Key 03 NPDN 1 Ke...

Page 165: ...CPC 96 CPC 288 and CPC 576 All Versions Description Handsfree Operation allows you to use all available System features without lifting the handset Any speakerphone can be operated handsfree Operatio...

Page 166: ...an extension by extension basis The Hot Dial Pad allows the user to initiate a call without going offhook Extensions with the Hot Dial Pad enabled can initiate calls by pressing any of the numeric ke...

Page 167: ...nsion calls are connected immediately without a ringing tone Tone Calling A ringing tone is sent to the called extension Extension Class of Service COS programming determines whether the default for t...

Page 168: ...edial the last number dialled Hardware Requirements N A 3 If your extension is set for tone calling and you want to make a voice call enter 1 Or if your extension is set for voice call and you want to...

Page 169: ...nging key on extension B When extension A rings the LED of the DSS BLF key on extension B flashes and the phone rings Ringing or delayed ringing can be set on extensions which have a BLF key The LED o...

Page 170: ...ceive calls over specific trunk numbers DIL keys can be assigned to any trunk number The LED for a DIL key will flash red on an incoming call even if the trunk is set to ring If another extension answ...

Page 171: ...s assigned the trunk key LED will light when that specific trunk is used instead of the MCO key LED To place a call on System Trunk Hold page 133 1 Press the HOLD key To transfer a call 1 Press the HO...

Page 172: ...callback in the order received Priority Message Wait Callback One Touch Voice Mail Access You can press the MSG FF key to automatically access your voice mailbox The phone will dial your voice mailbo...

Page 173: ...e default 4 UK HK or 4 Taiwan Malaysia Indonesia MSG Accepted displays 4 Replace the handset or press the ON OFF key Message lamp flashes at called exten sion MSG EXT XXX displays where XXX calling ex...

Page 174: ...o to the other party while on a call With 44 Series phones audio can be blocked through both the microphone and the handset For handset mute an FF key must first be assigned as a MIC key Operation To...

Page 175: ...he other party can only hear what is transmitted through your handset however because audio is not transmitted through your microphone Operation To put a call on speaker using the Offhook Monitor Hard...

Page 176: ...ounce OHVA feature to make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature The called party m...

Page 177: ...lt 8 UK HK or 8 Taiwan Malaysia Indonesia OHVA EXT XXX displays if busy extension called where XXX calling extension INT LED flashes 4 Make your announcement Action Result 1 Press the OHVA Split key N...

Page 178: ...Split key extinguishes If you make an OHVA to an SLT the SLT user and the other party will hear the announcement Text message reply requires Display Key Telephones Also a Text Message Reply key must b...

Page 179: ...he handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 Dial the phone number to be stored 5 Press the HOLD key 6 Replace the handset or...

Page 180: ...eed dial number to be chained 8 Press the HOLD key 9 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Pres...

Page 181: ...you to make both internal and external pages and announcements Internal pages are made via the System s key telephone speakers External pages are made through the speakers of an external paging syste...

Page 182: ...med at a time If you attempt to make a page while another extension is paging you will receive a busy signal unless your system allows Paging Override Ringing Line Preference CPC 96 CPC 288 and CPC 57...

Page 183: ...igned you dial them by pressing the appropriate key For additional information see One Touch Keys on page 179 You can also enter a name up to 7 characters for each of the PSD numbers This allows PSD n...

Page 184: ...t 80 4 Enter the PSD bin number 80 99 5 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF k...

Page 185: ...must enter the code for Intercom Level when programming a feature access code or extension number for speed dialling If the System is set at Intercom Level you must enter the MCO Code when programmin...

Page 186: ...ss the HOLD key Stored Spd Dial displays 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line...

Page 187: ...pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins...

Page 188: ...the SSD bin number 00 79 or 000 799 that contains the first part of the number to be dialled 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialled 8 Press the HOLD key when finis...

Page 189: ...ft key next to the desired row of letters See Example 1 on page 190 If using a small display phone press the appropriate one touch key See Example 2 on page 191 Note Press the FL R key to clear any ex...

Page 190: ...the soft key next to the desired row of letters See Example 1 on page 190 If using a small display phone press the appropriate one touch key See Example 2 on page 191 9 Use the bottom row of FF keys...

Page 191: ...ICX 35 700 ICX International issued March 1999 191 b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right b Press the third FF key from the...

Page 192: ...one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row b Press the fourth FF key from the left on the bottom row To enter o a Press the t...

Page 193: ...See Chapter 4 User Maintenance of this document Station Lockout CPC 96 CPC 288 and CPC 576 Version 3 0 Description Use the Station Lockout feature to limit use of your phone by others when you are awa...

Page 194: ...or 746 Taiwan Malaysia Indonesia Enter ID Code displays 3 Enter the Walking TRS Call Barring Station Lockout security code Cleared St Lock displays 4 Replace the handset or press the ON OFF key The te...

Page 195: ...kout feature Step Call Reset Call CPC 96 CPC 288 and CPC 576 All Versions Description If you dial a busy extension the system allows you to quickly dial another extension by simply pressing the last d...

Page 196: ...EXT No 5 UK HK or 5 Taiwan Malaysia Indonesia Intercom Busy Override EXT No 9 UK HK or 9 Taiwan Malaysia Indonesia Timed Reminder Call CPC 96 CPC 288 and CPC 576 All Versions Description Your telephon...

Page 197: ...Trunk Access CPC 96 CPC 288 and CPC 576 All Versions Description The System supports the following ways to seize an idle trunk to make an outside code Trunk Access Direct Trunk Access MCO Line Prefer...

Page 198: ...e allows you to place an outside call by simply picking up the handset When you go offhook the MCO 1 trunk group is automatically accessed Operation To place a call using MCO Line Preference Hardware...

Page 199: ...group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO trunk access codes System defaults for MCO trunk access codes are displayed in the following table MCO1 can have up...

Page 200: ...ert tone Hardware Requirements N A Considerations Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled The Trunk Queuing feature may also be used if you hear a b...

Page 201: ...up or by the trunk ring assignment Variable Mode CPC 96 CPC 288 and CPC 576 Version 2 0 Description Variable Mode allows you to use the soft keys on a display phone to access selected features when yo...

Page 202: ...or PREV keys on the large display tele phone or the up or down arrow keys on the small display telephones until the desired function appears 2 Press the soft key next to the desired function The vari...

Page 203: ...on allows you to dial another extension or a speed dial number using verbal commands You can also quickly access various telephone features by voice Hardware Requirements VB D411DSVUK VB 44224 12 Key...

Page 204: ...e while your phone is in use To adjust ringer volume while your phone is idle Hardware Requirements N A Considerations Extension programming determines whether or not you can set separate volume level...

Page 205: ...user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a new Walking TRS Call Barring COS code you must first clear the existing code Wh...

Page 206: ...o enter or cancel Zip Mode Hardware Requirements N A Considerations Call forward takes precedence over zip mode Action Result 1 Press the ON OFF key 2 Press the PROG key and dial 80 OR Press the ZIP k...

Page 207: ...14 Background Music 215 Busy Override 216 Callback Request 216 Call Forwarding 217 Call Forwarding All Calls 217 Call Forwarding Busy 218 Call Forwarding No Answer 219 To cancel Call Forwarding and DN...

Page 208: ...ffhook Signalling 239 Offhook Voice Announce 240 Onhook Dialling 241 Paging 242 Meet Me Answer 242 Speed Dialling 243 Personal Speed Dial 243 System Speed Dial 245 Speed Dial Linking 246 Step Call Res...

Page 209: ...DSLT Absence Message CPC 96 CPC 288 and CPC 576 Version 3 0 Description Extension users can leave text messages related to their phones when they are away When the unattended extension is dialed the t...

Page 210: ...sence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Action...

Page 211: ...registered Then later the Call Logging reports will show the Code dialled for each call and even sort the report by these Codes There are two different types of account codes you can use in the ICX No...

Page 212: ...origination by Toll Restriction Service TRS Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS Call Barring After a call is made the Call Loggi...

Page 213: ...own in the following table Attendant Group Calls CPC 96 CPC 288 and CPC 576 All Versions Description You can call the attendant group from any extension by dialling the designated attendant number 3 E...

Page 214: ...l Versions Description If you press the REDIAL key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals u...

Page 215: ...peration To turn Background Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Resul...

Page 216: ...ill be sent to both parties when a call is overridden Callback Request CPC 96 CPC 288 and CPC 576 All Versions Description If you dial a busy extension Callback Request enables the System to call you...

Page 217: ...extension or from an alternate extension Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Calls When Call Forwarding All Calls is set all incoming calls to...

Page 218: ...mber of the extension whose calls you wish to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then...

Page 219: ...for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an...

Page 220: ...er extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside num...

Page 221: ...modes will remain set until cancelled individually An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If C...

Page 222: ...d call Floating Hold is useful when the intended recipient of a call must be located via a page The call can be placed in a Floating Hold orbit and that orbit number announced during the page The page...

Page 223: ...s Operation To place a call on Exclusive Hold To retrieve a call from Exclusive Hold Hardware Requirements N A Considerations Intercom calls will be held as Exclusive when placed on hold by pressing t...

Page 224: ...e way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number The other way is to park th...

Page 225: ...handset or press the ON OFF key Intercom dial tone Enter the Call Park Answer Other Ext access code default 773 UK HK or 773 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feat...

Page 226: ...re within your own extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an ex...

Page 227: ...Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Specified G...

Page 228: ...Considerations Call on exclusive hold cannot be picked up Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Trunk Group Pickup code default 709 UK HK or 709 Taiw...

Page 229: ...sfer of a call to another extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the t...

Page 230: ...one 2 Dial the extension number to which the call is to be trans ferred 3 Complete the transfer by replacing the handset or pressing the ON OFF key Action Result 1 While on a call press the HOLD key I...

Page 231: ...use supervised transfer If the trunk to trunk on hook transfer restriction is enabled a blind transfer will result in the loss of the second call but the second call will be kept on hold If not enabl...

Page 232: ...l extension is in the conference and the total number of parties does not exceed 8 With CPC Version 3 0 software only one operation is used to establish and add to a conference You simply have to plac...

Page 233: ...ish to add to the call 4 Press the CONF key when your call is answered 5 To add additional parties repeat steps 1 4 6 To drop out of the conference call hang up Action Result 1 While on a call press t...

Page 234: ...d supports up to four 8 party conference circuits However the card must be placed in cabinet slots 1 5 or 9 to support more than one 8 party conference circuit and jumpered accordingly Do Not Disturb...

Page 235: ...m using a DP trunk you can switch to DTMF signalling to communicate with the Voice Mail system The System can automatically change DP to DTMF tones based on the incoming and outgoing timers Operation...

Page 236: ...ermines whether your phone reseizes the outside line or switches to extension dial tone status Hardware Requirements N A Considerations N A Hot Line CPC 96 CPC 288 and CPC 576 All Versions Description...

Page 237: ...u can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Hardware Requirements N A Considerations Both the calle...

Page 238: ...age wait indication at that extension requesting a return call Operation To leave a message waiting indication Action Result 1 Lift the handset or press the ON OFF key OR Enter a trunk access code Out...

Page 239: ...arrived or a call is camped on Operation After receiving an offhook signal during a call Note For details about handling multiple calls see Call Hold on page 221 Action Result 1 Lift the handset or p...

Page 240: ...feature to make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA To...

Page 241: ...e SLT user and the other party will hear the announcement Onhook Dialling CPC 96 CPC 288 and CPC 576 All Versions Description Onhook Dialling allows users to dial without lifting the handset However t...

Page 242: ...speakers are required for external paging Considerations If an external paging system has been connected pages can be made to paging groups 0 9 through the external speakers Voice paging can also be h...

Page 243: ...ign PSD numbers To dial a PSD number by entering the speed dial bin number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710...

Page 244: ...set for Trunk Level See Note below Note The System has two levels Trunk Level and Intercom Level If set at Trunk Level default you must enter the code for Intercom Level when programming a feature ac...

Page 245: ...number To delete an SSD number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 UK HK or 710 Taiwan Malaysia Indonesia 3 En...

Page 246: ...ful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate spe...

Page 247: ...defined by this Lockout TRS Call Barring Class In addition with the appropriate COS you can set or cancel Station Lockout for other telephones To activate Station Lockout feature Action Result 1 If ne...

Page 248: ...Malaysia Indonesia 3 Enter the Walking TRS Call Barring Station Lockout security code 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Set for ano...

Page 249: ...ring feature Step Call Reset Call CPC 96 CPC 288 and CPC 576 All Versions Description If you dial a busy extension the System allows you to quickly dial another extension by simply pressing the last d...

Page 250: ...a Intercom Busy Override Ext no 9 UK HK or 9 Taiwan Malaysia Indonesia Timed Reminder Call CPC 96 CPC 288 and CPC 576 All Versions Description Your telephone can act as an alarm clock with the Timed R...

Page 251: ...following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls Extensions can also use...

Page 252: ...1 access code is used for Automatic Route Selection ARS access code Table 22 MCO Trunk Access Codes Trunk Queuing CPC 96 CPC 288 and CPC 576 All Versions Description When you try to originate a call b...

Page 253: ...288 and CPC 576 Version 3 0 Description During night mode Universal Night Answer UNA sends incoming calls for selected trunks to ring external paging speakers Universal Night Answer calls can be pick...

Page 254: ...king TRS Call Barring COS feature can be used a Walking TRS Call Barring code must be entered at your extension before using dialling privileges at another extension Operation To use a Walking TRS Cal...

Page 255: ...be used on more than one extension Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before ent...

Page 256: ...256 ICX International issued March 1999 ICX 35 700 Chapter 6 DSLT Features Section 700 Operation This page intentionally left blank...

Page 257: ...Attendant Group Calls 262 Busy Override 263 Callback Request 264 Call Forwarding 265 Call Forwarding All Calls 265 Call Forwarding Busy 266 Call Forwarding No Answer 267 Call Forwarding and Do Not Di...

Page 258: ...287 Meet Me Answer 287 Speed Dialling 288 Personal Speed Dial 288 System Speed Dial 289 Speed Dial Linking 290 Station Lockout 291 Step Call Reset Call 293 Timed Reminder Call 293 Trunk Access 294 Di...

Page 259: ...e input Example Return Times for Absence Messages include Operation To set an Absence Message Message No Message Text Displayed on Called Party s Key Telephone Message No Message Text Displayed on Cal...

Page 260: ...ers otherwise restricted Account codes may be either forced or unforced voluntary and either verified or unverified This feature works with Call Logging Before making an outgoing call a station user c...

Page 261: ...nt code before making a call You can assign Non Verified Account codes to outgoing calls only To assign an account code to an outgoing call you enter the account code before making the call Operation...

Page 262: ...calls only Account Codes interact with TRS Call Barring as shown in the following table Attendant Group Calls CPC 96 CPC 288 and CPC 576 All Versions Description You can call the attendant group from...

Page 263: ...288 and CPC 576 All Versions Description Busy Override allows you to break into another user s outside or intercom calls to relay urgent information or to create three party conference calls Operatio...

Page 264: ...ion To set a Callback Request To respond to the callback request To cancel a Callback Request Version 3 5 and higher Hardware Requirements N A Considerations N A Action Result 1 Lift the handset Inter...

Page 265: ...ion are immediately forwarded Operation To set Call Forwarding All Calls Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 7...

Page 266: ...extension enter the extension number 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 722 UK HK or 7...

Page 267: ...cancelling Call Forwarding for another extension dial the extension number 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Set Call Forwarding code F...

Page 268: ...the same time You can cancel both Call Forwarding and DND by entering 7 An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension...

Page 269: ...System Hold You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call Operation To place a call on System Hold To retrieve a call placed on System H...

Page 270: ...dware Requirements N A Considerations The number of floating hold orbits available may very depending on the Station Park Floating Hold Pickup setting FF1 0 02 0025 The station park pickup access code...

Page 271: ...the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Trunk extension and network calls may be parked There are two ways for an extension to park a ca...

Page 272: ...tercom dial tone Enter the Call Park Answer Other Ext access code default 773 UK HK or 773 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feature access code default 9 2 Dial th...

Page 273: ...p Extension Group Pickup allows you to pick up a direct ringing call within your extension pickup group or in a different pickup group without having to dial the number of the ringing extension Three...

Page 274: ...n Result 1 Lift the handset Intercom dial tone 2 Enter the Extension Group Pickup External Calls code default 702 UK HK or 702 Taiwan Malaysia Indo nesia 3 Complete the call and replace the handset Ac...

Page 275: ...allows you to answer calls ringing on a specific trunk number Operation To use Trunk Direct Pickup Hardware Requirements N A Considerations Calls on exclusive hold cannot be picked up Action Result 1...

Page 276: ...transfer of a call to another extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before...

Page 277: ...tion Timer expires the call will revert to the Attendant group Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is t...

Page 278: ...party then needs only to replace the handset and pick it up again to be automatically connected to the new call The called party can also place the first call on hold by Hookflashing and then answeri...

Page 279: ...erence as long as the original extension is in the conference and the total number of parties does not exceed 8 With CPC Version 3 0 software only one operation is used to establish and add to a confe...

Page 280: ...ference circuit is used it continues to be used as long as the conference continues An 8 party conference card supports up to four 8 party conference circuits However the card must be placed in cabine...

Page 281: ...allows you to send a flash to a trunk Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Cancel code default 720 UK HK or 720 Taiwan Malaysia Indonesia DND CD LED light goes off 3 Re...

Page 282: ...r speed dial number simply by lifting the handset You do not have to dial any digits Operation To immediately connect to a pre assigned extension or speed dial number Hardware Requirements N A Conside...

Page 283: ...tension default is tone calling you can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Hardware Requirements...

Page 284: ...to call an extension that is busy or does not answer you can leave a message wait indication at that extension requesting a return call Operation To leave a message waiting indication Action Result 1...

Page 285: ...ling sends a tone over the handset to a busy extension to indicate that a trunk call has arrived or a call is camped on Operation After receiving an offhook signal during a call Hardware Requirements...

Page 286: ...ce CPC 96 CPC 288 and CPC 576 Version 2 0 Description You can interrupt a busy extension when making an Intercom Call and then use the Off Hook Voice Announce OHVA feature to make an announcement Oper...

Page 287: ...amplifier and speakers are required for external paging Considerations If an external paging system has been connected pages can be made to Paging groups 0 9 through the external speakers Voice pagin...

Page 288: ...D numbers can be stored in PSD bins numbered 80 99 Operation To assign PSD numbers To dial a PSD number by entering the speed dial bin number Action Result 1 Lift the handset Intercom dial tone 2 Ente...

Page 289: ...the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems t...

Page 290: ...ding account codes or long distance carrier access codes etc Operation To use a PSD that links multiple SSDs Action Result 1 Lift the handset Intercom dial tone 2 If necessary access an outside line O...

Page 291: ...opriate COS you can set or cancel Station Lockout for other telephones To activate Station Lockout feature To cancel Station Lockout feature To activate Station Lockout feature for another extension A...

Page 292: ...l types Without Walking TRS Call Barring Station Lockout Security Code you cannot set the Station Lockout feature 3 Dial the extension number to activate station lockout 4 Replace the handset Action R...

Page 293: ...rations The second extension called using the Step Call Reset Call feature must have the same number of digits as the first extension Timed Reminder Call CPC 96 CPC 288 and CPC 576 All Versions Descri...

Page 294: ...Trunk Access CPC 96 CPC 288 and CPC 576 All Versions Description The System supports the following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Direct Trun...

Page 295: ...trunk groups Each trunk group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO trunk access codes System defaults for MCO trunk access codes are displayed in the following...

Page 296: ...ck must be within 15 seconds or Trunk Queuing will be cancelled The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature Univers...

Page 297: ...COS feature can be used a Walking TRS Call Barring COS code must be entered at your extension before using dialling privileges at another extension Operation To use a Walking TRS Call Barring COS code...

Page 298: ...on more than one extension Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a...

Page 299: ...dant Group Calls DSLT 213 Key Telephone 120 SLT 262 Attendant Groups 22 Auto Repeat Dial DSLT 214 Key Telephone 121 Automatic Call Distributor ACD 23 Automatic Call Waiting Camp on DSLT 231 Key Teleph...

Page 300: ...lephone 129 SLT 269 Call Logging Output Format 61 SMDR 60 Priority of Incoming Call Condition Codes 61 Priority of Outgoing Call Condition Codes 60 Station Message Detail Recording SMDR 60 Call Park D...

Page 301: ...vice Ext Ext Restriction 30 Class of Service Extension Station Timers 32 Class of Service Extension Feature 30 Class of Service Trunk to Trunk Restriction 32 Class of Service Trunk Tie 29 Class of Ser...

Page 302: ...s 251 Trunk Queuing 252 Universal Night Answer UNA to Page 253 Walking TRS Class of Service 254 Direct Dial Inward DDI DID Day Night Ringing 58 Direct Dial Inward DDI DID Delayed Ringing 58 Direct Dia...

Page 303: ...phone 134 SLT 273 Extension Inferface Analog Device Capability 41 DP DTMF Single Line Telephones SLTs 41 Extension Interface 40 Digital Key Telephones System 40 ISDN BRI S Point Interface 41 ISDN PRI...

Page 304: ...T 224 Key Telephone 131 SLT 271 Exclusive Hold DSLT 223 Key Telephone 131 SLT 270 Floating Hold DSLT 222 Key Telephone 130 SLT 270 Internal Hold Tone 45 Music 46 Network 54 System Hold DSLT 221 Key Te...

Page 305: ...Function 174 Offhook Monitor 175 Offhook Signalling 175 Offhook Voice Announce 176 One Touch Keys 179 Onhook Dialling 181 Paging Meet Me Answer 181 Reset Call Step Call 195 Ringing Line Preference 18...

Page 306: ...ng 87 Modes Automatic Day Night 37 Day of Week Addresses 83 Setting 81 Day Day 2 34 Day Night System 33 Exception Day Setting 83 Manual Day Night 34 Night Night 1 Night 2 34 Special Day Setting 96 Sta...

Page 307: ...gital 37 Pad Class 37 Paging DSLT 242 Key Telephone 181 Meet Me Answer DSLT 242 Key Telephone 181 SLT 287 Network 54 SLT 287 PBX Compatability 28 PC Based Customizing Tool 56 Personal Speed Dial PSD S...

Page 308: ...inging 66 S Schedule Setting 87 Security Data 33 Send Text Messages Setting 95 Sensor Doorphone 40 Separation BGM MOH 25 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call...

Page 309: ...n 11 Special Day Mode Setting 96 Start Time Mode Addresses Values 98 Speed Dial Linking DSLT 246 Key Telephone 187 SLT 290 Speed Dial Name Assignments 51 188 Speed Dialing DSLT 243 Speed Dialling DSLT...

Page 310: ...230 Key Telephone 139 SLT 277 DSLT 229 Key Telephone 137 Network Call 53 Network Flash 54 Power Failure 55 SLT 276 Supervised DSLT 229 Key Telephone 137 SLT 276 Unsupervised DSLT 229 Key Telephone 13...

Page 311: ...de 201 Verified ID Account Codes 212 Key Telephone 119 SLT 261 Verified ID Codes Setting 109 Virtual Extension Virtual Port 67 Virtual Port 67 Floating Hold 67 Virtual Extension 67 Voice Calling Inter...

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