10. Help
57
For assistance, please visit http://www.panasonic.com/consumersupport
10.3.2 General
Problem
Cause & Solution
The unit displays “
PAPER
JAMMED
” even though paper
is installed.
L
You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “
CHECK
PAPER
” even though paper is
inserted.
L
The paper is inserted halfway. Insert it correctly (page 64) and press
{
SET
}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L
Change the receiving mode to TEL mode (page 33) or TAM/FAX mode
(page 34).
L
If you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 36).
{
REDIAL
}
or
{
PAUSE
}
on the
base unit does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
L
Distinctive Ring is set (feature #31 on page 46).
During programming, I
cannot enter the code or ID
number.
L
All or part of the number is the same as another code or ID. Change the
number:
–
remote operation ID (code): feature #11 on page 45.
–
fax activation code: feature #41 on page 48.
The ink film runs out quickly.
L
Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L
Turn OFF the following features:
–
confirmation report: feature #04 on page 44.
–
journal report: feature #22 on page 46.
–
Caller ID list: feature #26 on page 46.
The unit beeps.
L
The memory reception alert of feature #44 is ON (page 48), and the unit has
a document in memory. Press
{
STOP
}
to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
L
You are probably entering
{*}{#}{
9
}
. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 48).
The speakerphone is not
working.
L
Use the speakerphone in a quiet room.
L
If you have difficulty hearing the other party, adjust the volume.
I cannot page the cordless
handset or base unit.
L
The cordless handset is too far from the base unit.
The unit does not display the
caller’s name and/or
telephone number.
L
You need to subscribe to a Caller ID service.
L
Other telephone equipment may be interfering with your phone. Disconnect
it and try again.
L
Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
L
Telephone line noise may be affecting the Caller ID information.
L
The caller requested not to send his/her information (page 25).
L
If a call is being transferred to you, the caller information will not be
displayed.
