10. Help
59
For assistance, please visit http://www.panasonic.com/consumersupport
10.3.4 Fax – sending
10.3.5 Fax – receiving
I cannot program items.
L
While another user is listening to messages or the telephone answering
machine is answering a call, you cannot program. Try again later.
Problem
Cause & Solution
I cannot send documents.
L
The other party’s fax machine is busy or has run out of recording paper. Try
again.
L
The other party’s machine is not a fax machine. Check with the other party.
L
The other party’s fax machine failed to answer the fax automatically. Send
the fax manually (page 29).
L
The memory is full of received documents and the quick scan (feature #34
on page 47) is ON. Turn this feature OFF, and send the fax again.
I cannot send a fax overseas.
L
Use the overseas transmission mode (feature #23 on page 46).
L
Add two pauses at the end of the telephone number or dial manually.
The other party complains
that letters on their received
document are distorted or not
clear.
L
If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L
An extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
L
Try copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party’s machine.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
L
The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 65). Please do not insert a document before correction fluid has dried
completely.
Documents frequently
misfeed.
L
Clean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
Problem
Cause & Solution
I cannot receive documents.
L
You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
–
contact your telephone company and request to deactivate voice mail
service, or
–
subscribe to a Distinctive Ring service (page 36).
L
The ink film is empty. Replace the ink film with a new one (page 11).
I cannot receive documents
automatically.
L
The receiving mode is set to TEL mode.
Change the receiving mode:
–
TAM/FAX mode (page 34) or FAX ONLY mode (page 34).
L
The time taken to answer the call is too long. Decrease the number of rings
in feature #06 or feature 061 (page 44).
L
The greeting message is too long. Record a shorter message (page 39).
L
Make sure that the Distinctive Ring of feature #31 is set properly (page 46).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“
CONNECTING.....
”, but
faxes are not received.
L
The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode:
–
TAM/FAX mode (page 34) or TEL mode (page 33).
Problem
Cause & Solution
