Panasonic KX-TVP200 Installation Manual Download

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Table of Contents

Installation Manual

Table of Contents

VOICE PROCESSING SYSTEM OVERVIEW

1.1

WHAT THE VPS CAN AND CANNOT DO............................................................. 12

1.1.1

Why Voice Processing? .............................................................................................. 12

1.1.2

Basic Operations......................................................................................................... 12

1.1.3

VPS Limitations ......................................................................................................... 13

1.2

SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 14

1.2.1

System Administration ............................................................................................... 14

1.2.2

System Management................................................................................................... 14

1.2.3

Subscriber Use ............................................................................................................ 14

1.3

SYSTEM BASICS ....................................................................................................... 15

1.3.1

General........................................................................................................................ 15

1.3.2

System Components ................................................................................................... 15

1.3.3

Which Phone Systems are Compatible? ..................................................................... 18

1.3.4

Installer Equipment and Software Requirements ....................................................... 20

1.3.5

Specifications.............................................................................................................. 20

1.3.6

Hardware .................................................................................................................... 20

1.3.7

Expansion Capabilities ............................................................................................... 20

1.3.8

Recommendations for System Configuration............................................................. 21

1.4

VOICE MAIL INTEGRATION ................................................................................. 22

1.4.1

General........................................................................................................................ 22

1.4.2

Connection Examples ................................................................................................. 22

INSTALLATION

2.1

SAFETY PRECAUTIONS.......................................................................................... 28

2.1.1

Installation .................................................................................................................. 28

2.1.2

Wiring ......................................................................................................................... 29

2.1.3

Environmental Requirements ..................................................................................... 30

2.2

UNPACKING ............................................................................................................... 31

2.3

MOUNTING THE VPS ON THE WALL ................................................................. 32

2.4

FRAME EARTH CONNECTION ............................................................................. 34

2.5

INSTALLATION STEPS ............................................................................................ 35

2.6

INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204...... 37

2.6.1

General........................................................................................................................ 37

2.6.2

Installing the KX-TVP102 or KX-TVP204 Port Card ............................................... 38

2.7

CONNECTIONS ......................................................................................................... 41

2.7.1

Connecting to the PBX ............................................................................................... 41

2.7.2

Opening the Ferrite Core ............................................................................................ 41

2.7.3

Modular Plug Connection........................................................................................... 42

2.7.4

Port Cards ................................................................................................................... 42

2.8

TERMINAL CONNECTION..................................................................................... 44

2.8.1

Requirements for Connecting Programming Terminal............................................... 44

2.8.2

Connecting the RS-232C Cable.................................................................................. 44

2.8.3

RS-232C Signals......................................................................................................... 45

Summary of Contents for KX-TVP200

Page 1: ...al before installing customising or operating the Voice Processing System Model No KX TVP200 Voice Processing System Installation Manual Thank you for purchasing a Panasonic Voice Processing System Model KX TVP200 Panasonic ...

Page 2: ...g a fax machine they can be greeted by a Custom Service This supports many languages as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus One twelfth of these menus can be recorded in one language if you desire Another twelfth can be recorded in another language and so on Thus callers can be guided entirely in their native languages For a multi cultural count...

Page 3: ...g in any way If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is cracked or broken or when the unit has been exposed to moisture has been dropped or is not otherwise operating properly Unplug the unit from its power source before cleaning Do ...

Page 4: ...NT AND RECONNECT THE POWER FIRST THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS The serial number of this product may be found on the label affixed to the bottom of the unit You should note the serial number of this unit in the space provided and retain this book...

Page 5: ...ED in the United States and or other countries IBM is either a registered trademark or a trademark of International Business Machines Corporation in the United States and or other countries Procomm Plus is either a registered trademark or a trademark of DATASTORM TECHNOLOGIES INC in the United States and or other countries Smartcom is either a registered trademark or a trademark of Hayes Microcomp...

Page 6: ...es 20 1 3 8 Recommendations for System Configuration 21 1 4 VOICE MAIL INTEGRATION 22 1 4 1 General 22 1 4 2 Connection Examples 22 2 INSTALLATION 2 1 SAFETY PRECAUTIONS 28 2 1 1 Installation 28 2 1 2 Wiring 29 2 1 3 Environmental Requirements 30 2 2 UNPACKING 31 2 3 MOUNTING THE VPS ON THE WALL 32 2 4 FRAME EARTH CONNECTION 34 2 5 INSTALLATION STEPS 35 2 6 INSTALLING PORT EXPANSION CARDS KX TVP10...

Page 7: ...3 CONNECTING THE VPS WITH THE PANASONIC KX TD816 AND KX TD1232 85 4 3 1 KX TD1232 Software Verification and Programming for DPT Integration via the Manager s Extension 85 4 3 2 KX TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool 90 4 4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 94 4 4 1 Live Call Screening LCS Programming 94 4 4 2 Li...

Page 8: ... AUTOMATED ATTENDANT PARAMETERS 128 5 4 1 Automated Attendant Menu 128 5 4 2 Department Dialing 128 5 4 3 Operator s Parameters 129 5 5 SETTING MAILBOXES 132 5 5 1 Mailbox Setting Menu 132 5 5 2 Entering a Mailbox 132 5 5 3 Deleting a Mailbox 136 5 5 4 Password Reset 136 5 5 5 Mailbox Listing 137 5 6 TRAINING THE SUBSCRIBER 138 6 FINAL SETUP 6 1 MESSAGE MANAGER S MAILBOX Mailbox 998 140 6 1 1 Acce...

Page 9: ...Touchtone Information Display PUTD 165 7 2 20 Wait for Caller ID WCID 166 7 3 SYSTEM REPORTS 167 7 3 1 Mailbox Assignments 168 7 3 2 COS Class of Service Assignments 168 7 3 3 System Service Report 170 7 3 4 Call Account Report 171 7 3 5 Port Usage Report 171 7 3 6 Port Usage Statistics Clear 172 7 3 7 Disk Usage Report 173 7 3 8 Disk Usage Statistics Clear 174 7 3 9 Mailbox Usage Report 174 7 3 1...

Page 10: ...92 C2 SETTING UP MAILBOXES 293 C3 SETTING COS CLASS OF SERVICE PARAMETERS 296 C4 SETTING THE SYSTEM CLOCK 303 C5 CHANGING THE SERVICE MODE SETTING 305 C6 CHANGING THE COMPANY GREETING SETTING 307 C7 CHECKING SYSTEM USAGE SYSTEM REPORTS 309 C8 DELIVERING MESSAGES 311 C9 CUSTOMISING THE SYSTEM MANAGER S MAILBOX 314 C10 LISTENING TO SYSTEM MANAGER MESSAGES 315 Appendix D MESSAGE MANAGER S GUIDE D1 AC...

Page 11: ...VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 11 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 12: ...numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscri...

Page 13: ...r of a UCD group The call then rings at the next available phone The VPS supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Systems presents limitations to the ...

Page 14: ...oncerns recording voice prompts through the Message Manager s Mailbox These messages include Company Greetings Company Name Department Dialling menu Custom Service menus voice labels for System Group Distribution Lists user prompts multilingual selection menu and System Caller Names 1 2 3 Subscriber Use System users are called subscribers Subscribers are assigned personal mailboxes which they can ...

Page 15: ...1 General The VPS is initially configured with approximately 32 h of storage and can be expanded to support 12 ports 1 3 2 System Components Main Cabinet Note EIA port is at SELV Panasonic Power Indicator Power Switch AC Inlet RS 232C Connector Earth Terminal Fuse and fuse rating ...

Page 16: ...om power line surges and should only be replaced with the same type Please see the fuse socket on the cabinet for the value of the fuse AC Inlet Connects the power cable to an AC outlet dedicated to the VPS Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is switched off Earthing Strap Protects the ...

Page 17: ...ogress Tone Detection KX TVP204 consists of a telephone line interface and a DSP The telephone interface of the KX TVP204 transmits and receives ONLY digital signals with a Panasonic KX TD Digital PBX The DSP has the same features as the KX TVP102 MODE Rotary Switch Check the status of this switch only at start up Provides the following additional functions Table 1 Position Additional Function 0 N...

Page 18: ...r the system Comprised of central microprocessor ROM dynamic RAM system controller Rotary Switch and an RS 232C interface 1 3 3 Which Phone Systems are Compatible We recommend integration with the following Panasonic phone systems Panasonic KX TD500 Panasonic KX TD1232 Panasonic KX TD816 Panasonic KX TA series 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters...

Page 19: ...s directly to the mailbox Without Follow on ID the caller would have to re enter the mailbox number when connected to Voice Mail Touchtone Integration enables the VPS to recognise the current state of the call and improve its call handling performance When enabled the PBX informs the VPS of the status of the call busy answered ringing etc by sending a code with touchtones before sending the normal...

Page 20: ...ul to retrieve these files later if technical support is needed 1 3 5 Specifications 1 3 6 Hardware One Hard Disk Drive Three Optional Port Card Slots for KX TVP102 and or KX TVP204 Cards One RS 232C Connector One Rotary Switch 1 3 7 Expansion Capabilities Expansion requires additional port card s KX TVP102 or KX TVP204 The KX TVP102 card has 2 digital analogue ports and the ports are increased in...

Page 21: ...ve 6 1 usually works well with moderate traffic However this may have to be modified for heavy traffic Recommendations are outlined in the following charts One port may not support an Automated Attendant configuration with 5 outside CO lines The preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic Outside CO Lines Port 1 6 1 7 12 2 13 18 3 19 24 4 25 30...

Page 22: ...on the PBX and VPS must be programmed to work together DPT Integration is available when the VPS is connected to a KX TD digital PBX with the proper software level Notes To use DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a Voice Mail Port Assignment in the KX TD series See the DPT connection example s in the following section 1 4 2 ...

Page 23: ... 4 SLOT 2 Jack 4 Port 7 Port 8 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Port 3 Port 4 Jack 1 Port 1 Port 2 VPS Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 Assigned as DPT VPS ports Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLOT1 ...

Page 24: ...S will support 2 ports for each KX TVP102 card with only one jack connected Note Do not connect the even numbered jacks on the KX TVP102 card PBX KX TD1232 SLOT 2 Jack 4 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Jack 1 Port 1 Port 2 VPS Jack 2 Jack 3 Jack 1 Assigned as DPT VPS ports Jack 6 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLO...

Page 25: ...02 card to your PBX see the diagram above The VPS will support 2 ports for each KX TVP102 card with both jacks connected PBX KX TD1232 Jack 4 SLOT 2 Jack 4 Port 6 Jack 3 Port 5 SLOT 1 SLOT 3 Jack 2 Port 2 Jack 1 Port 1 VPS Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 Jack 6 Port 10 Jack 5 Port 9 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLOT1 ...

Page 26: ...VOICE PROCESSING SYSTEM OVERVIEW 26 Installation Manual ...

Page 27: ...INSTALLATION Installation Manual 27 Section 2 INSTALLATION ...

Page 28: ...furic gas may damage the equipment or contacts where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines elevators or electric welders on or near computers telexes or other office equipment near microwave ovens or air conditioners Ideally the VPS should not be in th...

Page 29: ...urned off When installing telephone wiring basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unl...

Page 30: ...ve Humidity vs Temperature Table 3 Hard Disk Drive Usage Environment Operating Temperature 5 C to 40 C Operating Humidity See Graph 1 below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 T 700 kHz to 1 5 MHz 3 T µ µ 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 C Relative Hu...

Page 31: ...INSTALLATION Installation Manual 31 2 2 UNPACKING Unpack the box and check the items below Table 4 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Anchor Plugs Wall Mounting 3 ...

Page 32: ...VPS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 screws included accessories into the wall 3 Hook the unit on the screw heads Template Wooden Wall Drive the screw to this position ...

Page 33: ...he 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush with the wall 3 Install the 3 screws into the anchor plugs 4 Hook the unit on the screw heads Template 29 mm 1 1 8 inch To the wall surface Anchor Plug Concrete or Mortar Wall 6 4 mm 1 4 inch Drive the screw to this position ...

Page 34: ...lation Manual 2 4 FRAME EARTH CONNECTION IMPORTANT Connect the frame of the main unit to the earth 1 Loosen the screw 2 Insert the earthing wire 3 Tighten the screw 4 Connect the earthing wire to the earth Panasonic To earth ...

Page 35: ...n CAUTION The power supply cord is used as the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible 4 Install optional port expansion cards see 2 6 INSTALLING PORT EXPANSION CARDS KX TVP102 OR KX TVP204 5 Standard Initialisation For DPT Integration Connection a Program the ports of the PBX for voice processing see Section 4 INTEGRATI...

Page 36: ...ollowing The line cord to the Voice Processor has 4 conductors The programming on the KX TD816 or KX TD1232 is correctly set in System Programme 117 The programming on the KX TD500 is correctly set in the 1 4 VPS DPT Port Assignment screen 8 Set up Class of Service COS for each user Customise voice prompts if necessary see Appendix B SYSTEM ADMINISTRATOR S GUIDE 9 Perform Administrative Programme ...

Page 37: ...d installed at the factory the cards must be purchased separately CAUTION Before installing an optional port card it is very important that the power to the unit be turned off Before beginning the actual installation and touching the card or any circuitry within the unit discharge any static electricity from your body by touching the earthing strap This is a critical step that must be performed to...

Page 38: ...t Card 1 Remove the adhesive tape from the card 2 KX TVP102 only Loosen remove and discard the screw under the tape with a screwdriver 3 Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow KX TVP102 Card KX TVP204 Card A Panasonic A ...

Page 39: ... the screw on the earthing strap then remove the strap from the unit 5 Insert the optional port card into SLOT 1 using the guide rails SLOT1 SLOT2 SLOT3 KX TVP102 Card SLOT1 SLOT2 SLOT3 Guide Rails KX TVP204 Card SLOT 3 SLOT 2 SLOT 1 Guide Rails ...

Page 40: ...al 6 Press the latches at both ends of the card firmly then fix the earthing strap to the unit with a screwdriver KX TVP102 Card Card Latch Press SLOT 3 SLOT 2 SLOT 1 Latches KX TVP204 Card Card Latch Press SLOT 3 SLOT 2 SLOT 1 Latches ...

Page 41: ...tion with KX TD systems that use DPT Integration Use a 2 conductor T and R cable for connection to all other PBXs 2 7 2 Opening the Ferrite Core Insert your finger into the opening of the ferrite core and open it as shown below Y G R B Y G R B 4 Conductor Cable Modular Connection Outer Pins Inner Pins B BLACK R RED G GREEN Y YELLOW L 5 Terminal wire RJ11 T 4 R 3 H 2 RJ11 ...

Page 42: ...ard 2 jacks can support 4 VPS ports using the DPT Integration mode The KX TVP204 card does not function with any other integration mode Inband Integration None One KX TVP102 2 jacks can support 2 VPS ports under either Inband or DPT Integration Note Only 1 integration mode among DPT Inband and None can be used at a time Expansion Capabilities There are 3 SLOTs available in the VPS Four VPS ports a...

Page 43: ...mber of VPS ports have been set up and correspond to the port parameters established by the System Administrator See Table 6 for card configuration examples and the available number of ports in each case Table 6 Card Configuration Examples DPT Integration Pattern No SLOT 3 Port 9 12 SLOT 2 Port 5 8 SLOT 1 Port 1 4 Total Number of Ports 1 TVP204 Port 9 12 TVP204 Port 5 8 TVP204 Port 1 4 12 2 TVP102...

Page 44: ...be performed Communication parameters of the VPS have been set to the following values at the factory 2 8 2 Connecting the RS 232C Cable RECOMMENDED Before connecting the cable switch off the power on both the data terminal and the VPS Insert the RS 232C cable into the VPS with the connector indicating the same direction The cable must be shielded and no longer than 2 m Table 7 COMMUNICATION PARAM...

Page 45: ...al printer to the unit Request To Send RTS output This lead is held on whenever DSR is on Table 8 Pin Configuration of the RS 232C Pin Number Signal Name Circuit Type RS 232C CCITT 1 2 FG TXD Frame Ground Transmitted Data AA BA 101 103 3 4 RXD RTS Received Data Request To Send BB CA 104 105 6 DSR Data Set Ready CC 107 7 8 SG DCD Signal Ground Data Carrier Detect AB CF 102 109 20 DTR Data Terminal ...

Page 46: ...t for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that it is RS 232C on line Circuit DTR ON does not indicate that communication has been established with the terminal printer It is switched off when the unit is RS 232C off line ...

Page 47: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 47 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 48: ...the VPS operation depends on the capabilities and features provided by the PBX its performance will vary when connected with different PBX systems For example Follow on or Called Party ID is a feature of the PBX If the PBX does not have this feature the VPS cannot transfer calls directly to the correct mailbox and play the Busy or No Answer greeting for that mailbox 3 1 3 How the VPS and the PBX C...

Page 49: ... sets Some PBXs need an OPX card to provide this connection However some OPX cards do not provide all the capabilities listed in this section Following are the minimum current and voltages that the PBX must supply Station to Station Touchtone Signalling For system users to access VPS services and features they must be able to send touchtones from their telephones to the VPS port As a general rule ...

Page 50: ...ly for mailbox owners who are often out of the office e g sales people or field representatives The only other option without message waiting notification is for mailbox owners to periodically call the VPS to check for messages Screened Transfer from an SLT The PBX must provide a screened transfer from an SLT for the VPS to function properly A screened transfer 1 Puts the caller on hold usually wi...

Page 51: ...er The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the greeting when the line is busy or there is no answer and allow the caller to leave a message TEST Place an outside call from an SLT See if you can set up a screened transfer to another extension Next try the same test...

Page 52: ... VPS to a PBX other than a KX T series PBX Each port on the VPS should match the type of signalling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Time 100 ms 300 ms 600 ms 900 ms The minimum length of time that the PBX requires to recognise a hookswitch flash Choose the amount that is equal...

Page 53: ... dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that belongs to the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer such as modem extensions ...

Page 54: ...n Test from an SLT to determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the sequence Inband Signaling These parameters are used when the Integration Mode is set to Inband If the PBX type is set to a KX T series system these parameters will be automatical...

Page 55: ...output digits in their place 7 ForwardedtoVoice Mail Busy The extension dialled is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller to leave a message 8 Forwarded to Extn The extension dialled is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp O...

Page 56: ... Inband Inband Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW FWW Reconne...

Page 57: ... efficiency Codes apply to all transferred calls outside calls only indicate disconnect provided the KX TA series is programmed for CPC Detection and the Central Office sends the CPC signal Refer to the Table 11 in Section 3 2 4 PBX Interface Parameters 3 Put all extensions connected to the VPS into 1 extension group using System Programme 600 Reserve this extension group for these extensions Do n...

Page 58: ...up Flexible Ringing Assignment For each outside CO line use System Programmes 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Use System Programmes 411 Day Mode 412 N...

Page 59: ... PBX is a third party telephone system You have a KX TD500 but all the extension cards are analogue types You have a KX TD500 but the DHLC DLC cards are ancient versions therefore cannot support DPT Integration 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface ...

Page 60: ...ck the available directory numbers Note This programme allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through a...

Page 61: ...nsion line to be connected to the VPS a Go to the 4 2 Extension Line 1 2 screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This programme prevents the VM port from being interrupted by Call Waiting Hold Recall and Executive Busy Override features during a call Screen output ...

Page 62: ... of rings Go to Recommended Settings 2 The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk outside line to a specific extension numb...

Page 63: ...erator Operator backup a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk outside line to a specific extension number 3 Click Apply to save the changed data Notes Specify the FDN for the extension group to which Operator has been assigned Please Set First Ring Delay Timer to 5 s default 0 s Screen output ...

Page 64: ...f IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group 1 2 screen 2 Assign Intercept Destination Day Night for the trunk outside line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 65: ...ment of IRNA Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data Note This parameter tells the KX TD500 how long to let a call ring at an extension before forwarding redirecting Screen output ...

Page 66: ...incoming outside calls not answered by user extensions a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk outside line to a specific extension number 3 Click Apply to save the changed data Notes Please Set First Ring Delay Timer to 5 s default 0 s Screen output ...

Page 67: ... IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group 1 2 screen 2 Assign Intercept Destination Day Night for the trunk outside line group 3 Click Apply to save the changed data Notes Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 68: ...et a call ring at an extension before forwarding redirecting Screen output 3 3 4 KX TD816 and KX TD1232 Programming for Inband Integration via the Manager s Extension Select a maximum of 2 station ports to be connected to the VPS Plug each station into a Voice Mail port Go into System Programme 602 and assign the Voice Mail stations to a different extension group By default all stations are in Ext...

Page 69: ...isk File Management Menu Item 3 Before choosing Interactive Programming you must connect with the system in the DSHS Connect Disconnect menu Main Menu 2 Choose Station from the System Data Programming Main Menu System Data Programming Main Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the ...

Page 70: ... OPX Select the number 1 Jack EXT Name X E Doorphone LCS D X Day Night Mode P G 1 2 3 4 1 2 3 4 01 1 101 N 01 2 201 02 1 102 N 02 2 202 03 1 103 N 03 2 203 04 1 104 N 04 2 204 05 1 105 Y 05 2 205 06 1 106 Y 06 2 206 07 1 107 N 07 2 207 08 1 108 N 08 2 208 1 Y Y Y Y Y Y Y Y Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N...

Page 71: ...hantom 14 Opera Manager EXT Group 15 Miscellaneous 16 Caller ID Modification 17 Switch Type 18 DID 19 Lunch Break Time 20 System Time 21 Version 22 ISDN Card 23 T1 Card 24 T1 Minor Error Select the number 15 Expansion Card Type Master Slave Local Access Priority Disable Off EXT Number Enable Disable Enable 01 00 AM 1 D 2 D 3 D 4 D 5 D 6 D 7 D 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 A EXP1 COT COT EXP2 E...

Page 72: ...Disable EXT 205 EXT 205 03 Y 3 D 10 80 N Disable EXT 205 EXT 205 04 Y 4 D 10 80 N Disable EXT 205 EXT 205 05 Y 5 D 10 80 N Disable EXT 205 EXT 205 06 Y 6 D 10 80 N Disable EXT 205 EXT 205 07 Y 7 D 10 80 N Disable EXT 205 EXT 205 08 Y 8 D 10 80 N Disable EXT 205 EXT 205 09 Y 8 D 10 80 N Disable EXT 205 EXT 205 10 Y 8 D 10 80 N Disable EXT 205 EXT 205 11 Y 8 D 10 80 N Disable EXT 205 EXT 205 12 Y 8 ...

Page 73: ...INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX Installation Manual 73 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TD DIGITAL PBX ...

Page 74: ...ding Set The subscribers and the Message Manager can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Auto Configuration The VPS knows what extension numbers exist on the PBX and creates mailboxes for each extension automatically Also sets the VPS clock with data from the PBX clock Live Call Screening Extension users c...

Page 75: ...the same Caller ID number is programmed for both system and personal caller name announcements the VPS will use the personal caller name Caller ID Call Routing The VPS automatically sends calls from pre assigned Caller ID numbers to the desired extension mailbox or Custom Service Personal Greeting for Caller ID Each subscriber can record up to 4 personal greeting messages for special callers Time ...

Page 76: ... s for DPT Integration 1 Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps below a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to be installed to DLC or DHLC card c Click Apply to save the car...

Page 77: ...4 DHLC Screen output f Check the information of CPU Card Information and confirm the Software Version of the KX TD500 The software version must be Q211AB or higher for DPT Integration to be utilised Notes If the software version of the KX TD500 is lower than this you may not be able to utilise some of the features available only with DPT Integration For more information consult your dealer In the ...

Page 78: ...o to the 1 3 Extension Port Assignment screen b Select the appropriate VPS card 101 DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note The parameters except for Attribute will disappear and the DN Directory Number will be cleared Screen output ...

Page 79: ...ssignment of VPS card and its model a Go to the 1 4 VPS DPT Port Assignment screen b Select the corresponding equipment number in the TVP No menu c Select TVP200 1 in the Type menu d Select the card 101 DHLC for jacks 1 6 which connects with the VPS in the VPS Card menu Screen output ...

Page 80: ...ation information to these ports Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This programme allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each p...

Page 81: ...the jack assigned in Step 4 to the VPS 7 Connect your personal computer to the VPS and start your communication software i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 8 Turn the power switch off at the VPS and set the Rotary Switch to position 5 Only perform this step when initially setting up the system CAUTION Setting the Rotary Switch to position 5 will defa...

Page 82: ...r Indicator light begins to flash CARD TEST is displayed on the screen SYSTEM SETUP is displayed Screen output The VPS tests the CPU board the hard disk drive and the CO cards as SYSTEM SETUP is displayed Active ports are displayed on the screen Screen output The display will alert you if System Setup is not completed successfully Screen output This message will appear when the DPT connection betw...

Page 83: ...hen using a personal computer that can emulate a VT100 terminal Table 15 Cause Remedy The PBX is not a KX TD series system Since the VPS is configured to communicate with the KX TD1232 this message will always appear when connecting to another type of PBX Connect a KX TD series PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMISING THE SYSTEM The cabling between the PBX extension ...

Page 84: ...e TEST Press the INTERCOM button and then 1065 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD500 should be able to communicate through DPT Integration We recommend that the KX TD500 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMISING THE...

Page 85: ...elow show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 3 2 KX TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool All of the following procedures must be done after entering system programming Refer to the KX TD1232 Programming Guide or Installation ...

Page 86: ...ystem all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Press the NEXT button SP PHONE Screen output M c Enter the jack number 02 64 of the port you will use for the Voice Mail d Press STORE e Press END HOLD when finished 5 Skip this step unless setting flexible numbering System Programme 118 Voice Mail Extension Number Assignment...

Page 87: ...and set the Rotary Switch to position 5 Only perform this step when initially setting up the system CAUTION Setting the Rotary Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 9 Turn the power switch back on at the VPS and wait approximately 7 8 min while the system initialises Before start...

Page 88: ...se Remedy The PBX is not a KX TD series system Since the VPS is configured to communicate with the KX TD1232 this message will always appear when connecting to another type of PBX Connect a KX TD series PBX and set the PBX type by using Quick Setup see CUSTOMISING THE SYSTEM The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connected Confirm the cabling is conn...

Page 89: ...set through the menu driven programme Please Enter the Number 2 Select 2 because Quick Setup is only available when using a personal computer that can emulate a VT100 terminal 11 Go to the System Administration Top Menu Select 5 and Press ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions Set the Rotary Switch to position 0 after initialisation...

Page 90: ...orrect ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231UYMMDDB This version must be at least version P231U or higher for DPT Integration to be utilised both systems if system connection is being used For KX TD816 the version must be at least version P301O or higher for DPT Integra...

Page 91: ... 4 Choose Voice Mail Integration from the System Menu System Menu System Data Programming BATCH System Data Programming INTERACTIVE Disk File Management DSHS Management DSHS Connect Disconnect Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Function 8 Caller ID Select the number 3 01 Day Night 02 Class of Service 03 Emergency Quick Dial 04 Speed D...

Page 92: ...4 V MAIL05 V MAIL06 V MAIL07 V MAIL08 V MAIL09 V MAIL10 V MAIL11 V MAIL12 Name VM Jack EXT EXG 13 1 1 1 1 1 1 1 1 1 1 1 1 1 14 2 15 1 16 2 17 1 18 2 19 1 20 2 21 1 22 2 23 1 24 2 CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 165 EXT 165 02 Y 2 D 10 80 N Disable EXT 165 EXT 165 03 Y 3 D 10 80 N Disable EXT 165 EXT 165 04 Y...

Page 93: ... programming is now complete and the VPS and KX TD1232 should be able to communicate through DPT Integration We recommend that the KX TD1232 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMISING THE SYSTEM from the VPS the PBX transmits the station information automatically This saves time when ...

Page 94: ...ramming only available for KX TD500 users also determines whether the mailbox continues to record after the user intercepts the call 4 4 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the telephone press the LCS button then enter the password This password prevents others ...

Page 95: ...Press the SP PHONE button 5 Repeat these steps for each telephone 4 4 4 Live Call Screening Recording Mode Assignment via System Programming This programme allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is also available for KX TD500 users see 4 4 6 Live Call Screening Assignment via PC Prog...

Page 96: ... 1 Enter Station Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Dial the code for the mode you want this telephone to have Hands Free 71 Private 72 Screen output Hands Free or Private 3 Press STORE 4 To exit the Station Programming mode Press the PROGRAM button or lift the handset 5 Repeat these steps for each telephone A single line teleph...

Page 97: ... Settings a To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note To utilise the Live Call Screening features it is nec...

Page 98: ...on you want to assign as the LCS button 3 Dial 92 Screen output LCS 4 Press STORE 5 To exit the Station Programming mode Press the PROGRAM button or lift the handset 6 Repeat these steps for each telephone 4 4 8 Live Call Screening Cancel Button Assignment via Station Programming This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button PC programm...

Page 99: ...idual telephone PC programming is also available for KX TD500 users see 4 4 12 Button Assignment via PC Programming 1 Enter PITS Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Dial 90 Screen output 2Way Rec 4 Dial the Voice Mail extension number Screen outpu...

Page 100: ... 91 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 To exit the Station Programming mode Press the PROGRAM button or lift the handset 7 Repeat these steps for each telephone 4 4 11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls...

Page 101: ...Programming The KX TD500 users can assign buttons via PC programming Follow the procedure below to assign each button 1 Go to 4 2 Extension Line 1 2 screen refer to the screen image in 4 4 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Screen...

Page 102: ...le CO Key screen displays Screen output 5 Select the desired Key Type When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN Example screen output 6 Click OK Flexible CO Key screen for all CO Keys displays again 7 Click OK 4 2 Extension Line 1 2 screen displays again 8 Click OK or Apply 9 Repeat these steps for each extension ...

Page 103: ...ny extension If a user forgets the preprogrammed password Operator s and the Manager of the PBX can cancel the LCS password 1 Enter PITS Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Dial 03 Screen output Ext NO 3 Dial the desired Extension Number or Press to remove all passwords 4 Press STORE 5 To exit the Station Programming mode Press t...

Page 104: ...led message for someone else and wants the message recorded in the mailbox at the same time 4 4 17 A Restriction on TWR TWT Activation If your PBX is a basic KX TD500 you can have only 8 simultaneous activations of Two Way Recording and Two Way Transfer because the basic KX TD500 supports only 8 three way conferences However if you add the KX TD50104 TSW CONF TSW Conference Expansion Card to your ...

Page 105: ...CUSTOMISING THE SYSTEM Installation Manual 105 Section 5 CUSTOMISING THE SYSTEM ...

Page 106: ...re listed in Appendix D6 RECORDING MESSAGES It is important to spend time training the receptionist Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end Show the receptionist how to transfer General Delivery Mailbox messages See Appendix D2 MANAGING THE GENERAL DELIVERY MAILBOX 5 1 2 Quick Setup Quick Setup provides a qu...

Page 107: ...tup Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appro...

Page 108: ...Numbers of VPS Ports Screen output Enter extension numbers of VPS ports with 2 digit numbers This improves the VPS integration with the KX T308 or KX T616 by allowing the VPS to discriminate between VPS extensions and non VPS extensions Table 18 1 KX T308 2 KX T616 Go to Step 2 3 KX T1232 KX TA series 4 KX T96 5 KX T336 0 Others Go to Step 3 6 KX TD816 7 KX TD1232 8 KX TD500 Go to Step 4 Quick Set...

Page 109: ...essing 101 110 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Note The VPS accepts any extension numbers within a 2 to 5 digit range Up to 1022 extension numbers can be entered P Previous menu N Next menu S Next Screen Quick Setup Enter Extensions for Mailboxes What extensions need a mailbox on this system Please enter extension numbers 1 2 3 4 5 6 7...

Page 110: ... Then change the status from Delete to Make b Owner s last name Up to 16 alphabetic characters can be assigned as an Owner s Last Name Note Mailbox numbers displayed on this screen Panasonic KX TD Series System The same numbers as the extensions of the KX TD series system that were automatically transmitted to the VPS Auto Configuration Non KX TD Series System The same numbers as those of the exte...

Page 111: ...r Authorization for Message Notification see Table 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will stay No for COS number 2 through number 62 To program mailbox parameters other than the extension numbers and Owner s Last Name or First Name see 5 5 SETTING MAILBOXES The caller can use Dial by Name feature using the Owner s Last Nam...

Page 112: ...ted atten dant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode Auto Attend Auto Attend Auto Attend Auto Attend A Auto Attend V Voice Mail S Next Screen Auto...

Page 113: ... Quick Setup Press 2 and Press ENTER This cancels all changes made up to this point The VPS begins to change system programming data Screen output Then CARD TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Quick Setup Time Setting Current time is 3 04 PM Enter new time HH MM AM PM Current date is MON 1 JAN 2001 Enter new date DD MM YY Quick Setup Setup To set up the mailbo...

Page 114: ...CUSTOMISING THE SYSTEM 114 Installation Manual Screen output when Quick Setup is finished ON LINE MODE ...

Page 115: ...nd easily Sample Company Greeting 1 Thank you for calling ABC company Company greeting should be short Sample Custom Service Message If you know the extension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales section Press 2 to reach the service section Press 3 if you would like to place an order Press 4 all other callers please wa...

Page 116: ...ctions should be recorded in their respective languages At the next level create menus in each language for Day Mode For example Custom Service Menu 2 the one for English callers might be For departure information press 1 For arrival information press 2 For reservations press 3 To leave a message press 4 To send a fax press 5 Thus at this level or at an even lower level a caller can be guided in h...

Page 117: ...e parity bit etc Port Setting 1 6 2 Only to be used when connecting the VPS to a PBX other than a KX T series PBX Use the CPC control of the PBX for normal disconnect problems Dialing Parameters 1 6 3 1 These parameters are set automatically when Quick Setup is conducted Most of the settings will be left unchanged The only setting that will be changed quite often is the Transfer Sequence for the o...

Page 118: ... Enter The Number 2 Custom Service 2 Prompt Mode System 1 System 2 User1 3 User2 3 Menu Repeat Cycle 3 1 3 times 4 Call Transfer Anytime Extn Extn Mbx No 5 Wait for Second Digit 1 5 s 6 No DTMF Input Operation c a f a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f Custom Service Select Operation 7 Keypad Assignment Keypad 0 c a Transfer to Mailbox b Transfer to Ext...

Page 119: ...e sent directly to the corresponding mailbox If it is set to No extension transfer and mailbox transfer are disabled only 1 digit entries work following the Custom Service menu Note This parameter should be set to No when Subscriber Service is specified as a Custom Service option and it is desired that digits can be entered very quickly to specify a mailbox Therefore in most cases No is the best s...

Page 120: ...Attendant Service i Subscriber Service Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorised callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialling ...

Page 121: ...he tone Follow the instructions until all Custom Service prompts have been recorded using the tree that you created as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to try the programme yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice work...

Page 122: ...example we will use the number 150 There are 2 ways to use a System Group Distribution List Option A For inside messages The System Group Distribution List number can be designed so that any subscriber can press 2 and then enter the list number which is 150 in this example to deliver a message The message will be delivered to all specified mailboxes Option B For outside messages The System Group D...

Page 123: ...rview Service The subscriber can leave a series of prerecorded questions up to 10 for the caller in an Interview Mailbox As the caller answers questions answers are recorded in the mailbox After a caller records the answers the interview mailbox lights a message waiting lamp When retrieving the messages the subscriber only hears the answers to the questions There are 2 ways to access an interview ...

Page 124: ...omated Attendant Port This service can be programmed independently of any or all ports of the VPS Callers reaching these ports access Automated Attendant service Service Access Command A caller can switch to Automated Attendant service by dialling 8 during a call Via Custom Service The call transfer service can be assigned to a keypad digit within a Custom Service After pressing this key the calle...

Page 125: ...r pressing this key the caller enters Operator Service Operator Service can also be the destination of no DTMF input Operator Service offers callers many chances to reach a human operator Operator Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 If that fails the call goes to Operator 3 If that fails the caller can record a message At each sta...

Page 126: ...unction Company Greeting No 1 32 S System Greeting N None System Greeting Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Incoming Call Service 1 Voice Mail 2 Auto Attn 3 Interview 4 Custom Auto Attn Specifies one of 4 incoming call services Notes When you specify the Interview Service one of Subsc...

Page 127: ...5 Prompt Setting Note If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary Callers 1 System 2 User 1 3 User 2 System Specifies which language System User 1 User 2 a rotary caller or an External Delivery Message receiver hears when he cannot enter any digit Prompt Selection Number after the Multilingual Selecti...

Page 128: ...ing numbers 1 9 represent department extensions the VPS will provide these numbers to the caller in the initial list of prompts Return to Program Service Setting Auto Attn Setting Menu Enter The Number 1 Program Enter The Number 4 Service Setting Enter The Number 1 Automated Attendant Program Service Setting Auto Attn Setting Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension ...

Page 129: ...s assigned to a ring group Return to Program Service Setting Auto Attn Setting Menu Enter the data using the table below as a guide The table below is for Operator 1 as an example Please refer to it for Operators 2 and 3 Table 22 Description Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables the Operator Service feature Note All non touchtone in...

Page 130: ...o Answer Time 10 60 s 30 When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Notes This timer applies to Operator 1 2 and 3 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Me...

Page 131: ... No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension 2 Leave Message Instructs the caller to leave a message in Operator 1 s mailbox 3 Disconnec...

Page 132: ...he Dial by Name feature uses the last name Both will be printed on mailbox report Owner Last Name Class of Service No COS No 1 62 1 Defines a set of services available to each subscriber The Class of Services 63 and 64 are fixed to the Message and System Managers Most subscribers can be placed in the same COS Anyone who needs unclaimed messages forwarded to a cell phone beeper or another mailbox w...

Page 133: ...l Calls Transfer to Mailbox 1 Yes 2 No No If set to Yes calls coming to the extension through Automated Attendant go directly to the mailbox without ringing the extension Message Waiting Lamp will not be turned on Table 23 Description Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting 2 Notification Setting...

Page 134: ...t to Beeper when X is used in the Dial Number above The subscriber can also specify the type of device from his telephone Use Mode 1 Not Use 2 Continuously 3 Scheduled Continuously Specifies how Device 1 2 or 3 is to be used The subscriber can also specify the use mode from his telephone 1 Not Use Device 1 2 or 3 is not used for a notification call 2 Continuously Device 1 2 or 3 is called whenever...

Page 135: ...or this device Note These parameters are active only when Use Mode is set to Scheduled Table 24 Parameter Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting 2 Notification Setting 3 Remote Call FWD to CO Enter The Number 3 Program Mailbox Setting Enter Edit Remote Call FWD to CO 1 Telephone No 1 0 9 Enter t...

Page 136: ...rd From Mailbox Setting Menu Table 25 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX TD series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to an outside CO line The telephone number can contain the digits 0 9 and Note This feature is availab...

Page 137: ...ers might be 2 to 5 digit long 1021 1022 1016 1017 1018 1019 1020 1011 1012 1013 1014 1015 1006 1007 1008 1009 1010 Enter The Number 4 Program Mailbox Setting Mailbox Listing 1 103 2 101 3 102 4 104 5 105 6 106 7 107 8 108 9 109 10 110 11 111 12 112 13 113 14 114 15 115 16 116 17 901 18 19 20 21 22 23 24 25 26 27 28 29 30 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 1001 1002 1...

Page 138: ...e do the following As soon as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 115 and mailbox 115 would press code 6 115 If the subscriber has a password enabled the password must be entered If the subscriber forgets his password he should contact either the System Administrator or the System Manager Either one can clear the pass...

Page 139: ...FINAL SETUP Installation Manual 139 Section 6 FINAL SETUP ...

Page 140: ...ear the initial prompt 2 Press 6 9 9 8 to access the Message Manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the Message Manager s Password if programmed Otherwise you will hear the Main Menu of Message Manager s Service 6 1 2 Main Menu of Message Manager s Service Good morning Good afternoon Good evening Welcome to the Voice Processing System Enter y...

Page 141: ...anations should be included in the first question work for the subscriber who maintains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for the Message Manager 6 1 4 Custom Service Greetings Enter 6 998 5 4 1 Access the Main Menu of Message Manager s Service 2 Press 5 to modify messages 3 Press 4 to change the Custom Service Menu 4 Con...

Page 142: ...nt to change 7 Continue following voice prompts through appropriate menus Prompts lead you through the choices and recording process Note Prompt 645 The system prompt is This is the General Delivery Mailbox You can record User Prompt 1 or User Prompt 2 as Thank you for calling ABC company We are currently closed however if you leave your name and phone number we will return your call as quickly as...

Page 143: ... of the mailbox for which you wish to record Personal Greetings 3 Enter your Password if programmed then Press You are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 1 to change the Personal Greetings 6 Press 1 again to change the No Answer Greeting 7 The system will then say No Answer Greeting is not recorded Record greeting at the tone 8 State your Greeting at the tone Example H...

Page 144: ... are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 3 to change the Owner s Name 6 The system will say Owner s name is not recorded Record owner s name at the tone 7 State the Owner s First and Last Name at the tone 8 Press 1 when finished The VPS tells you the customer s name 9 Press 2 to accept TEST THE SYSTEM Before backing up the system call each extension to see that each por...

Page 145: ...he file transfer screen appears and shows download progress Download time will vary depending on the communication speed and file sizes SAVE Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program or System Prompts because they are resident on the hard drive and cannot be altered We do recommend all other da...

Page 146: ...using LOAD command the following things should be done For System Caller Name Announcement the Message Manager rerecords caller names see Recording System Caller Names in D6 RECORDING MESSAGES For Personal Caller Name Announcement subscribers rerecord caller names see 4 12 Personal Caller Name Announcement in the Subscriber s Guide User Prompt files are very large and can take several hours to sav...

Page 147: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 147 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 148: ...owing steps steps 1 through 6 the output of the VT100 TERMINAL mode is presented The output of the ASCII TERMINAL mode is slightly different For example in Step 1 5 Quick Setup does not appear when you are in the ASCII TERMINAL mode There are other differences but the basic steps are the same 1 Go to the System Administration Top Menu 2 Type 4 for System Initialisation Note Depending on the PBX ex...

Page 149: ...ar Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programmes Generally initialisation will take about 5 min to accomplish System Reset Clear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Reset System Parameters Press Caution Now System Initialization Starts Is it all right Y N Sys...

Page 150: ...tores a backup of the programme or data in the hard disk LOAD Restores a backup of the programme or data to the VPS GPRN Displays all of the VPS parameters VERS Displays the version of the programme CREP Displays the keypad assignments message recording status and the tree structure of a Custom service CCLR Clears a Custom service menu access count MWL Specifies the number of times the VPS attempt...

Page 151: ...ning The following message indicates that the VPS is in the Off Line Mode 7 2 2 On line Set ONLN Use the ONLN command to place the VPS in the Call Progression Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the PASS command to create change and clear system passwords Valid passwords are created using up to 10 characters any alphanumeric character space and _ can be used IMPORTANT We s...

Page 152: ...en will not appear The VPS does not distinguish the capital letter from the small letter 7 2 4 Set Time TIME Use the TIME command to set the system date and time A number of system functions require that the system time and date be set correctly These functions include message waiting notification external message delivery call retries after initial failure to connect and automatic deletion of mes...

Page 153: ...e Report Port Usage Report Call Account Report at a specified time each day A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RETURN 2 Type 1 to enable this function or Type 2 to disable it 3 Type the time to print the reports Note The reports will be displayed only if the system is in the mode where you se...

Page 154: ...ss error If there is a sector that often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handling calls there is something wrong with DSP and FIFO memory temporarily CPU APPLICATION x Application error While the system is handling calls temporary applicatio...

Page 155: ...eport data SYSTEM ERROR 3 Clock error SYSTEM ERROR 4 Mailbox data error SYSTEM ERROR 5 Message data error 1 SYSTEM ERROR 6 Message data error 2 SYSTEM ERROR 7 Error loading of control data SYSTEM ERROR 8 Error loading of voice prompt data SYSTEM ERROR 9 Error loading of MWL control data SYSTEM ERROR 10 Error loading of disk identify data SYSTEM ERROR 11 Error writing of VBI chain data SYSTEM ERROR...

Page 156: ... indicated below Saving items 4 7 below will depend upon the length of the recorded messages 4 User Prompts 1 Modified prompts Modifications to default settings 5 User Prompts 2 Modified prompts Modifications to default settings 6 Custom Service Menus Custom service recordings 7 Personal Greetings Subscriber greetings 8 Company Greetings Table 29 Error and Warning Indications During System Operati...

Page 157: ...modem file transfer protocol The command can be cancelled by Typing before entering the receiving mode Once the receiving mode has been selected use the cancel command of the communication software being used If your data terminal supports a high speed it is recommended that you SAVE at the maximum speed of 38400 bps First change the RS 232C setting of the VPS see B7 1 RS 232C Parameters Next chan...

Page 158: ... the load to the VPS has been completed power off and restart the VPS Notes The data terminal that you use must be equipped with communications software that supports the Xmodem file transfer protocol The command can be cancelled by Typing before entering the sending mode Once the sending mode has been selected use the cancel command of the communication software being used If your data terminal s...

Page 159: ...rs are examples only Your system will show different numbers GPRN 0 All Parameters 1 Mailbox Setting 2 Class of Service Setting 3 Port Trunk Service Setting 4 Service Setting Auto Attn Setting 5 Service Setting Custom Service Setting 6 Service Setting Caller ID Call Routing 7 System Parameter Setting System Group Assignment 8 System Parameter Setting Time Group Service Holiday Daylight Saving Time...

Page 160: ...nu Access Count Clear CCLR Menu Msg None Indicates that the menu message for this Custom Service is None not recorded If menu message is recorded Rec will appear N Xfer Mbx 998 Caller will be sent to General Delivery Mailbox GDM if he dials nothing Custom 100 System Access 9 Menu Msg None multilingual pick N Xfer Mbx 998 0 Operator 1 Custom 1 System Access 2 Menu Msg None English service N Operato...

Page 161: ...ecify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the called extension Apply this setting when a PBX other than the Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 1 Custom 1 Custom Service 1 will play when the 1 key is pressed 2 Custom 2 Custom Service 2 will play when the 2 k...

Page 162: ...ly be set using this command 1 Type MRL then Press RETURN 2 Type the message length 7 2 15 Modified Prompt List MPLT Use the MPLT command to display the user prompt recording status recorded not recorded or turned off 1 Type MPLT then Press RETURN MPLT both prompts MPLT 1 User 1 prompts MPLT 2 User 2 prompts MRL Current Setting of Minimum Recording Length is 2 Enter Minimum Recording Length 0 3 MP...

Page 163: ...ult prompt has been turned off WILL NOT BE HEARD HELP OFLN System Off line ONLN System On line PASS Password setting TIME Time Date setting PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Date Save VPS PC Xmodem LOAD VPS Program Date Load VPS PC Xmodem GPRN Parameter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Informatio...

Page 164: ...dition Display LMON Use the LMON command to display the circuit condition every 1 5 s To turn off this command enter The following circuit conditions may be displayed Ready Possible to serve Incoming Call Processing arrival service Outgoing Call Processing sending service DSP Reset Processing DSP reset disposition PT connect Processing PT connect disposition Error DSP Card is not loaded LMON No 1 ...

Page 165: ...e time periods that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting of this mode for all ports is OFF To change the mode from PUTD to OFF Type PUTD again Note means enable for the port 0 means disable for the port To set the mode for only 1 port Type PUTD and the port number PUTD Target Port Don t leave enabled after troubleshooting ...

Page 166: ...he WCID command to specify the length of time in seconds the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX If Caller ID is not needed at all set the waiting time to 0 to accelerate the VPS response to incoming calls Type WCID then Press RETURN PUTD Target Port for Debug Don t leave enabled after troubleshooting 1 DTMF 3 1 DTMF 8 1 A Attend 1 DTMF 1 DTMF ...

Page 167: ...and prepared for use again To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignments 3 System Service Report 4 Call Account Report 5 Port Usage Report 6 Disk Usage Report 7 Mailbox Usage ...

Page 168: ...39 and 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS To select the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 COS Class of Service CExtn Covering Extension IVMBOX Interview Mailbox AlTrf All Call Transfer to Mailbox MN1st Message Notification Device 1 MN2nd Message Notification Device 2 MN3rd Message Notification Device 3 ...

Page 169: ...r 1 Prompts U2 User 2 Prompts RC Remote Call Forward to CO DC Delete Message Confirmation CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening MN Authorisation for Message Waiting Notification ED pr Authorisation for External Message Delivery Prompt Mode SY System U1 User 1 U2 User 2 SL Selective AF Authorisation for Auto F...

Page 170: ...Service C S Custom Service A A Automated Attendant Service I S Interview Service Grt Company Greeting System Service Report 9 APR 2001 11 31 AM Night mode Grt Srv SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Lunch mode Grt Srv SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Break mode Grt Srv SYS A A...

Page 171: ...umbering the mailbox numbers might be 2 to5 digit long 7 3 5 Port Usage Report The Port Usage Report provides information about port usage and allows system and port traffic to be measured The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port To select the Call Account Report follow the menu path as shown System Admini...

Page 172: ...port Data Cleared appears on the screen before proceeding To clear the Port Usage Statistics Report follow the menu path as shown System Administration Top Menu 2 2 1 Port Usage Report 21 FEB 2001 12 10 PM FROM 13 FEB 2001 6 08 PM Port 1 2 Total ED 1 4 7 MN 6 3 14 Rcv 105 8 121 Connect Time 01 43 34 00 03 41 3 0 0 1 00 00 02 4 0 0 1 00 00 01 5 1 2 2 00 01 03 6 1 2 0 00 00 55 7 0 0 0 00 00 00 8 0 0...

Page 173: ...ng of this report The number of messages that were deleted by subscribers and expired and were removed by the system since the last clearing of this report The number of messages that expired and were removed by the system since the last clearing of this report FROM The date and time of the last clearing of this report Cpy Copy Transfer Del Deleted Exp Expired and Removed To select the Disk Usage ...

Page 174: ...includes the number of recorded messages the total amount of outgoing calling time and external message message notification and group message delivery Note Specify the range or the mailbox number To obtain information on specific mailboxes from No 200 to No 209 Type 20 and Press RETURN or 200 209 and Press RETURN To clear the Disk Usage Report follow the menu path as shown System Administration T...

Page 175: ...ication IM Interview message GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 2 3 Mailbox Usage Report 4 JAN 2001 7 46 PM MBOX 1111 JONE BLUE New MSGs 4 Received ED FROM 3 JAN 2001...

Page 176: ...e data Wait until Fax Call Report Data Cleared appears on the screen before proceeding To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine connect Call was answered by the facsimile machine no ans No Answer To clear the Fax Call Statistics Report follow the menu path as shown System Administ...

Page 177: ...tems to see if the programming agrees with the actual connection Unable to utilise some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Consult your dealer The VPS does not operate Bad printed circuit board Bad connection with PBX Incomplete card insertion Change th...

Page 178: ... Table 70 in B7 2 Port Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the outside CO line access sequence of the connected PBX see Dial Number in Table 37 in B2 SYSTEM ADMINISTRATION MAILBOXES and Number of Digits to Access Outside Line in Table 61 in B6 7 Other Parameters Also check Outgoing Call Setup Sequence in Table 61 in B6 7 Other Parameter...

Page 179: ...e parameter settings for Baud Rate Word Bit Length Parity and Stop Bit Length see B7 1 RS 232C Parameters Unable to make reconnection when theline is busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection procedure to that of the connected PBX see Reconnect Sequence on Busy in Table 74 in B7 3 PBX Interface Parameters Unable to make a no response reco...

Page 180: ...om Paging for groups Improper setting of the Intercom Paging access code Adjust the Intercom Paging access code to that of the connected PBX see Paging Code for Group 1 16 and Paging Code for All Groups in Table 66 in B6 7 Other Parameters Table 30 PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION ...

Page 181: ...r of Messages Maximum 100 per mailbox programmable Personal Greeting Message Length 8 s to 60 s programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 min to 6 min or unlimited length programmable Reports Mailbox Assignment COS Class of Service Assignment System Service Report Call Account Report Port Usage Report Disk Usage Report Mailbox Usage Report ...

Page 182: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING 182 Installation Manual ...

Page 183: ...SYSTEM FEATURES Installation Manual 183 Appendix A SYSTEM FEATURES ...

Page 184: ...y with DPT Integration For more information consult your dealer Table 32 FEATURE DESCRIPTION REFERENCES Alternate Extension Group a group of extensions which require a different call transfer sequence than normal placed into a separate group See Dialing Parameters in 3 2 4 PBX Interface Parameters See Alternate Extension Assignment in B5 1 Automated Attendant Parameters See Alternate Extension Gro...

Page 185: ... calls to the desired extension The service can be assigned to all of Day Night Lunch and Break time periods Available for both Port and Trunk Services See 5 2 10 Automated Attendant See 5 4 AUTOMATED ATTENDANT PARAMETERS See B5 1 Automated Attendant Parameters See Automated Attendant in Glossary Broadcasting Messages permits the System Manager to deliver the same message to all VPS subscribers at...

Page 186: ... their individual extensions Call Transfer Status options include Call Screening Call Blocking Intercom Paging and Calling a Beeper See Calling a Beeper and Intercom Paging DPT Integration Only in this Table See Call Transfer in Glossary See 4 1 Call Transfer Status in the Subscriber s Guide Callback Number Entry enables the caller to leave a callback number in several different ways depending upo...

Page 187: ...ation Only allows subscribers to assign up to 30 Caller ID numbers and record a caller name for each Caller ID number from their telephone The caller name is announced when 1 subscribers listen to the messages from assigned numbers left in their mailboxes 2 the VPS transfers calls from assigned numbers to the subscribers Caller ID Screening and 3 the VPS pages the subscribers by intercom Intercom ...

Page 188: ...S pages the subscribers by intercom Intercom Paging Caller ID Screening is enabled or disabled in the COS Class of Service settings If the same Caller ID number is programmed for both the system and personal caller name announcement the VPS will use the personal caller name See 4 1 GUIDELINES FOR DPT INTEGRATION See Caller ID Screening in Table 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF S...

Page 189: ...No Entry Mode parameter 2 From the System Administration Top Menu type 1 1 1 Mailbox No Y 2 DeviceNo 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Entry For the Dial Number parameter enter your PBX s line access code before the beeper number for dialing outward enter an X after the beeper number The X is for the caller to en...

Page 190: ...Night Lunch and Break as well as holidays Available for both Port and Trunk services Note The System Manager can change the Company Greeting setting by simply calling the VPS Only the System Administrator can assign specific greetings for holidays See 6 1 3 Company Greetings Enter 6 998 5 1 See C6 CHANGING THE COMPANY GREETING SETTING See Company Greeting No in Tables 41 and 42 in B4 SYSTEM ADMINI...

Page 191: ...tribution List Department Dialling menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Custom Service Greetings Enter 6 998 5 4 See 7 2 11 Custom Service Report CREP See 7 2 12 Custom Service Menu Access Count Clear CCLR See B5 2 Custom Service See Recording Menus and Voice Labels in D6 RECORDING MESSAGES See ...

Page 192: ...ot known by entering the first 3 or 4 letters of the mailbox owner s last name The VPS identifies all subscribers with that letter combination and states each name for the caller The caller selects the desired subscriber by entering the appropriate number See Owner Last Name in Table 36 in B2 SYSTEM ADMINISTRATION MAILBOXES Direct Mailbox Access DPT Integration Only allows subscribers to call the ...

Page 193: ... DPT Integration in Glossary Extension Group places several extensions into the same mailbox to share information using an Extension Group List The System Administrator must establish this list The VPS can maintain up to 20 lists with a maximum of 20 entries on each See 5 2 8 Extension Groups See System Group Assignment Extension Group in B6 1 System Group Assignment Extension Numbering Plan permi...

Page 194: ...able 36 in B2 SYSTEM ADMINISTRATION MAILBOXES See Authorization for External Message Delivery in Table 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters External Message Delivery in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See External Delivery Message External Message Delivery List and External Message Delivery Redial in Glossa...

Page 195: ...ersonal Group Distribution List in Glossary See 4 5 Personal Group Distribution Lists in the Subscriber s Guide See 4 6 Deleting Group Distribution Members in the Subscriber s Guide See 4 7 Deleting Group Distribution List Names in the Subscriber s Guide Group Distribution List System allows a subscriber to send a message to several mailboxes using a Group Distribution List Also allows a caller to...

Page 196: ...ks with the Automated Attendant Service to enable the VPS to immediately recognise the state of the call busy answered ringing etc and improve its call handling performance See Voice Mail in 1 3 3 Which Phone Systems are Compatible See 1 4 VOICE MAIL INTEGRATION See 2 7 CONNECTIONS See 3 1 1 DPT or Inband Signalling See Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS See Inband Sig...

Page 197: ...ouncement the VPS will use the personal caller name To utilise this feature follow the procedure below 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 17 for this COS If set to Group 17 the Intercom Paging feature is activated for all groups 2 From the System Administration Top Menu type 1 5 7 7 Program System Param...

Page 198: ... it has been asked Subscribers are able to record questions directly into their own Interview Mailbox See 5 2 9 Interview Service See Interview Mailbox Number in Table 36 in B2 SYSTEM ADMINISTRATION MAILBOXES See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See Interview Service in Glossary See 4 9 Interview Mailbox in the Subscriber s Guide Table 32 FEATURE DESCRIPTION REFERENCES ...

Page 199: ...1 Live Call Screening LCS Programming See 4 4 2 Live Call Screening Password Assignment See 4 4 3 Live Call Screening Password Cancelling See 4 4 4 Live Call Screening Recording Mode Assignment via System Programming See 4 4 5 Live Call Screening Private Hands Free Mode Assignment via Station Programming See 4 4 6 Live Call Screening Assignment via PC Programming See 4 4 7 Live Call Screening Butt...

Page 200: ...e stored Several mailbox options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 9 Mailbox Usage Report See 7 3 10 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See C2 SETTING UP MAILBOXES See Section 1 Mailb...

Page 201: ...calls to be received by either a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking and 2 when the transfer destination of calls is set to a Logical Extension See Interview Service and Logical Extension All Calls Transfer to Mailbox in this Table S...

Page 202: ... access the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers in sequence The VPS will redial the number or number sequence for a specified number of times until answered Notification is terminated when the subscriber Message Manager has received the...

Page 203: ...ion for Unreceived Message in Tables 39 and 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in Glossary See 4 8 Message Waiting Notification in the Subscriber s Guide Multilingual Ser...

Page 204: ...Parameters Operator Service permits callers to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes See 5 4 3 Operator s Parameters See Operator s Parameters in B5 1 Automated Attendant Parameters See Operator s Extensions in D4 CUSTOMISING THE MESSAGE MANAGER S MAILBOX Password Administration allow...

Page 205: ...ber s Guide See 4 11 Assigning Caller ID Numbers for Personal Greeting for Caller ID in the Subscriber s Guide Personal Greetings permit the subscriber to record the following 3 personal message greetings No Answer Plays when unavailable to answer the call during business hours Busy Signal Plays whenever the line is busy After Hours Plays when the VPS is in the Night Mode The No Answer Greeting wi...

Page 206: ...iber and the System Manager to specify a message as Private when sending it to other subscribers the Message Manager and or the System Manager A message specified as Private cannot be transferred It is also possible to specify messages recorded in the Voice Mail Service as Private See Delivering Messages to Specified Mailboxes in C8 DELIVERING MESSAGES See Private Message in Glossary See 3 1 Deliv...

Page 207: ...s of Service settings to be utilised With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to an outside CO line enable the following 504 Call Forward to Outside Line Note The extension assigned for Operator 1 in the D...

Page 208: ...s in the Subscriber s Guide Service Mode allows the System Administrator or the System Manager to change the call handling method that is programmed for each Time Group 1 8 Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power turns off There are 6 Service Modes available Automatic Mode Operates according to th...

Page 209: ...ATION SETTING COS CLASS OF SERVICE PARAMETERS See Remote Call Forward to CO Delete Message Confirmation and Authorization for Message Notification in Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS System Clock allows the correct setting of the date and time to be made for proper VPS operation See 7 2 4 Set Time TIME See C...

Page 210: ...etting See Service Mode and Time Group in this table See Time Service 1 5 2 2 in 5 2 2 Custom Service Features See Time Group Service Time Service in B6 2 Time Group Service Time Synchronisation DPT Integration only occurs between the VPS and PBX when the PBX sets a new date and time or when DPT Integration is established The date and time are automatically sent from the PBX to the VPS See 4 1 GUI...

Page 211: ... Way Recording in Glossary See 4 14 Recording a Two Way Conversation in the Subscriber s Guide Two Way Transfer DPT Integration only permits a subscriber to record two way conversations into another person s mailbox See 4 1 GUIDELINES FOR DPT INTEGRATION See 4 4 10 Two Way Transfer Button Assignment via Station Programming See4 4 12 Button Assignment via PC Programming See 4 4 16 Two Way Transfer ...

Page 212: ...ty Commands allow the System Administrator to access critical VPS functions See 7 2 UTILITY COMMANDS Voice Mail Service permits a caller non subscriber to leave a message in any mailbox See 5 2 6 Voice Mail See B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE See Voice Mail in Glossary Voice Prompts are announcements that instruct the caller There are 3 kinds of voice prompts 1 System Prompts recorded ...

Page 213: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 213 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...

Page 214: ... perform either of the following steps to choose options from screen menus Move the cursor to the desired listed option and Press RETURN Type the number of the option desired and Press RETURN Table 33 KEY FUNCTIONS Moves the cursor up one line Moves the cursor down one line Moves the cursor to the right Moves the cursor to the left 1 9 Typing any number 1 through 9 will select the corresponding op...

Page 215: ...h the appropriate menus to the parameter to be setup or changed The following example illustrates how the menu flow is used Table 34 KEY FUNCTIONS 1 9 then RETURN Typing any number 1 through 9 will select the corresponding option for that number Pressing RETURN will select the number entered Exits the current screen and returns to the previous step within the menu Example System Administration Top...

Page 216: ...S GUIDE 216 Installation Manual 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Trunk Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension ...

Page 217: ...ling 2 Operator s Parameter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Lunch Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Enter 3 Caller ID Listing Custom Service No 1 100 Entry 3 Caller ID ...

Page 218: ... Table 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holilay Listing 1 Service Mode 2 Time Service 1 Day Service 2 Lunch Service 3 Break Service 1 Enter 2 De...

Page 219: ...ion Function Mailbox Number 2 5 digits None Specifies the subscriber s mailbox number Mailbox number length is determined during setup or when initialising the system Mailbox numbers cannot begin with 0 If the length of the mailbox number has been defined as 3 digits for example the valid range for all mailbox numbers would be 100 through 997 998 and 999 would be reserved for the Message Manager a...

Page 220: ... 1 62 1 Used to define the set of services available to the subscriber Note 1 We recommend that parameters for each COS number be defined before assigning a Class of Service COS number Note 2 COS No 63 pertains to the Message Manager while COS No 64 pertains to the System Manager These numbers cannot be entered in the COS No data field Covering Extension 2 5 digits None Identifies the extension nu...

Page 221: ...digits None Permits a mailbox owner to own an interview mailbox The interview mailbox number must be an unassigned mailbox number Note The replies to an interview session constitute one message If the subscriber expects many interview messages Mailbox Capacity Maximum Messages see Table 39 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS should be raised to a higher value Possib...

Page 222: ...Beeper Telephone Specifies the device to receive notification This is automatically set to Beeper when X is used in the Dial Number above The subscriber can also specify the type of device from his telephone Use Mode 1 Not Use 2 Continuously 3 Scheduled Continuously Specifies how Device 1 2 or 3 is to be used The subscriber can also specify the use mode from his telephone 1 Not Use Device 1 2 or 3...

Page 223: ...ion No Answer Delay Time 0 120 min 30 Specifies the time in minutes the VPS must wait after a no answer condition is received before making another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for the Message Waiting Notification service for 1 week for this device Note These p...

Page 224: ...lt Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX TD series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to an outside CO line The telephone number can contain the digits 0 9 and The telephone number should begin with a Line Access Code to seize an outside CO line Note Pr...

Page 225: ... S GUIDE Installation Manual 225 Listing Mailboxes Follow the procedure below to display the mailbox number list To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 ...

Page 226: ... basis Remote Call Forward to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for COS numbers 1 62 Auto Forwarding available for COS numbers 1 62 Note In Tables 39 and 40 sub parameters are underlined These sub parameters can be assigned only when the corresp...

Page 227: ...ayed back If 0 Unlimited is selected the saved message will remain in the mailbox until erased by the subscriber Message Length 1 6 min 0 Unlimited 3 Defines the maximum message length If set to 0 Unlimited a subscriber can record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will a...

Page 228: ...ming messages as they are being recorded or intercept them if desired If the subscriber chooses to speak to the caller if not disabled by the PBX beforehand the VPS will record the two way conversation If set to Yes the VPS will automatically delete this recording The two way conversation may be saved in the mailbox if the PBX allows the conversation to be recorded If set to No the recording will ...

Page 229: ... set to Yes Remote Call Forwarding can be set to an outside CO line a subscriber can program his extension from a remote location to forward various types of calls to either Telephone No 1 or Telephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX TD serie...

Page 230: ...et to Yes subscribers can utilise the Caller ID Screening feature Authorization for Message Notification 1 Yes 2 No No If set to Yes subscribers are able to utilise the Message Waiting Notification feature The sub parameters to be set include Beeper Callback No Entry Mode MWL Notification for Unreceived Message and Device Notification for Unreceived Message If set to No sub parameters cannot be as...

Page 231: ...er When Disable is selected or if the caller does not enter a callback number System Callback No see Table 62 will be displayed on the beeper s display If a caller s number is received through a telephone company s Caller ID service the caller s number will be displayed instead of System Callback No MWL Notification for Unreceived Message 1 Yes 2 No Yes If set to Yes the message waiting lamp will ...

Page 232: ... feature include Mailbox Number Delay Time and Forwarding Mode If set to No sub parameters cannot be assigned Mailbox Number 2 5 digits None Specifies the mailbox to which the messages will be forwarded Note The numbers of the System Group Distribution List cannot be specified as the destination Delay Time h min 00 05 to 99 59 00 30 Specifies the length of time in hours and minutes that the VPS mu...

Page 233: ...ntion Time 1 30 days 0 Unlimited 30 Defines the number of days a played saved message will remain in the mailbox The timing is refreshed whenever the message is played back If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 0 Unlimited 6 Defines the maximum message length If set to 0 Unlimited a manager can record two way c...

Page 234: ...f set to Yes Remote Call Forwarding can be set to an outside CO line the Message Manager can program his extension from a remote location to forward various types of calls to either Telephone No 1 or Telephone No 2 preprogrammed in the Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX ...

Page 235: ...message the VPS asks the caller to enter the callback number After After recording a message the VPS asks the caller to enter the callback number Disable Disables the Callback Number Entry feature Note To utilise this feature the callback number entry code must be included in the subscriber s beeper number When Disable is selected or if the caller does not enter a callback number System Callback N...

Page 236: ...iday Service has the highest priority B4 1 Port Assignment Port 1 12 Day Mode Note In Tables 41 and 42 the sub parameter Prompt for Rotary Callers is underlined This sub parameter can be assigned only when Incoming Call Service Prompt is set to Selective To access the proper menu for Port Trunk Service Menu follow the menu path as shown System Administration Top Menu 1 3 To access the proper menu ...

Page 237: ...1 3 User 2 4 Selective System Specifies the language of voice prompts to be played on this port When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number in System User 1 User 2 Prompt Selection Number in Table 58 in B6 5 Prompt Setting Note If S...

Page 238: ... port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 12 2 To access the proper menu for Lunch Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 12 3 To access the proper menu for Break Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 12 4 To a...

Page 239: ... specified Note 2 When you specify the Custom service one of 100 1 100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective System Specifies the language of voice prompts to be played on this trunk outside line group When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Mul...

Page 240: ... PBX trunk outside line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 2 To access the proper menu for Lunch Mode Features for PBX trunk outside line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 3 To access the proper menu for Break Mode Features for the selected PBX trunk CO line group follow the menu pa...

Page 241: ...nsion by dialling a single digit 1 9 To access the proper menu for Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To access the proper menu for Department Dialling follow the menu path as shown System Administration Top Menu 1 4 1 1 Table 43 Parameter Value Range Default Description Function Department Dialing No 1 9 2 5 digits None Specifies the ...

Page 242: ...cannot assign this extension to any other mailbox By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with the Message Waiting Notification Lamp feature and the Remote Call Forwarding Set feature When using these features You must assign the extension number that is included in the Extension Num...

Page 243: ...a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Note 1 This timer applies to Operator 1 2 and 3 Note 2 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies h...

Page 244: ... Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Note on Caller Select in Table 22 in 5 4 3 Operator s Parameters 2 Leave Message Instru...

Page 245: ...e Offers the option specified by the No Answer Coverage Mode to the caller 3 Call Waiting Signals the Operator 2 when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message Disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operato...

Page 246: ... valid extension number can be assigned Operator s Mailbox No 2 5 digits None Specifies the mailbox number for Operator 3 Callers to Operator 3 are prompted to leave a message in this mailbox depending upon how the Busy Coverage or No Answer Coverage modes are set Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call Waiting 4 Disconnect Message Hold Specifies how to handle calls when the Operator...

Page 247: ...Same as Day Mode No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to handle Operator 3 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available For more information see the Not...

Page 248: ...e The system can delete extension numbers from the alternate extension group To access the proper menu for Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To access the proper menu for Alternate Extension Enter Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 1 Table 47 Parameter Value Range Default Descrip...

Page 249: ...han 8 times To access the proper menu for Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To access the proper menu for Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table 48 Parameter Value Range Default Description Function Description Up to 32 characters None The in...

Page 250: ...s parameter This is especially true if you do not want to explain Call Transfer Any Time in your Custom Service menu recording Wait for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailbox number is the same as one of the Custom Service menu choices The VPS waits the specified period of time for a second digit to be dialled If the time period expires without a...

Page 251: ...to Extension Transfers the caller to a specific extension Enter b followed by an extension number c Operator Connects the caller to the operator d Exit Plays the Custom Service exit prompt and disconnects the caller The Message Manager is responsible for recording this prompt e Previous Menu If programmed returns the caller to the previous menu f Custom Service If programmed transfers the caller t...

Page 252: ... n d 0 c Others None i Subscriber Service Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorised callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialling Transfers the caller to the Department Dialling menu k Dial by Name Requests the caller ...

Page 253: ...D number Any ASCII character except can be used Note When nothing is registered in this parameter but the caller s name is transmitted from the Central Office the name will be automatically registered in this parameter When this is done an asterisk will appear with the Call Transfer parameter if PUTD is enabled See 7 2 19 Touchtone Information Display PUTD for more information For example you migh...

Page 254: ...t Caller ID Call Routing Listing Displays all Caller ID List numbers To access the proper menu for Caller ID Call Routing Delete follow the menu path as shown System Administration Top Menu 1 4 3 2 Caller ID List No 1 120 To access the proper menu for Caller ID Call Routing Listing follow the menu path as shown System Administration Top Menu 1 4 3 3 ...

Page 255: ...rom these lists and reviewed as needed Mailbox Group Enter To access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 To access the proper menu for Mailbox Group Enter follow the menu path as shown System Administration Top M...

Page 256: ...x and be notified by the Message Waiting Notification Lamp feature if authorised when a message is present Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies mailbox numbers belonging to this group To access the proper menu for ...

Page 257: ... can be assigned as The Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify the mailbox numbers Any alphanumeric character and space can be used Member 1 20 2 5 digits None Specifies the extension number belonging to the group No...

Page 258: ...ssignment Time Group Service Service Mode The VPS automatically activates the appropriate call handling method according to the Time Service setting Day Night Lunch and Break Services for each Time Group 1 8 however the System Administrator or the System Manager can change the current call handling method by assigning a specific Service Mode to the desired Time Group To access the proper menu for ...

Page 259: ...eters for Port Service Trunk Group Service and Operator s Parameters can be specified differently Table 52 Parameter Value Range Default Description Function Time Group 1 8 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break Mode 6 PBX Control Mode Automatic Mode Assigns a specific Service Mode to the Time Group There are 6 options available 1 Automatic Mode O...

Page 260: ...enu 1 5 2 2 Time Group No 1 8 To access the proper menu for Day Service for the selected time group follow the menu path as shown System Administration Top Menu 1 5 2 2 Time Group No 1 8 1 Table 53 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 h 00 59 min AM PM a m p m D Day Mode N Night Mode 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service...

Page 261: ...u for Break Service for the selected time group follow the menu path as shown System Administration Top Menu 1 5 2 2 Time Group No 1 8 3 Table 55 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start End Sun Break 1 Service Break 2 Service Break 3 Service Start End 1 12 h 00 59 min AM PM a m p m None Specifies the Start and End times of the Br...

Page 262: ...your Christmas vacation Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls to this Custom S...

Page 263: ...4 Custom Auto Attn Specifies one of 4 incoming call services for the holiday Note When Interview Service is specified one of Subscriber s Interview Mailbox numbers should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting No 1 32 S System Greeting N None S System Greeting Specifies the Company Greeting to be played o...

Page 264: ... number on which the Holiday Service setting is activated The unspecified trunks outside lines provide the usual incoming call service Note Pressing back space will clear the parameter To access the proper menu for Holiday Setting Delete follow the menu path as shown System Administration Top Menu 1 5 3 2 To access the proper menu for Holiday Setting Listing follow the menu path as shown System Ad...

Page 265: ...ue Range Default Description Function Start Date End Date DD Day MM Month None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the ending date Both the starting date and the ending date must be set The same date cannot be used for both settings Note The VPS changes to and from DST at 2 00 AM ...

Page 266: ...or recording this Multilingual Selection Menu Note The Prompt Selection Number should not match the first digit of any mailbox number because mailbox extension access is possible during and after the Multilingual Selection Menu User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in TimeStampfor User 1 Prompt 1 Before 2 After 3 24 h User 1 Prompt 24 h User 2 Prompt After...

Page 267: ...bscriber s Guide The Intercom Paging feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling Status in the Subscriber s Guide The Message Manager is responsible for recording System Caller Names System Caller Name Announcement Enter To access the proper menu for System Caller Name Announcement follow the menu path as shown System Administr...

Page 268: ...e Automated Attendant Service We recommend that this parameter be set for better integration with the PBX To access the proper menu for System Caller Name Announcement Delete follow the menu path as shown System Administration Top Menu 1 5 6 2 Caller ID List No 1 120 To access the proper menu for System Caller Name Announcement Listing follow the menu path as shown System Administration Top Menu 1...

Page 269: ...numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except numbers beginning with 0 whether valid or not If the...

Page 270: ... setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s 20 Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension Note Make sure that the dura...

Page 271: ...W 9 1 s wait dial telephone number 9 is the outside CO line access number F Hook Flash R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To access the proper menu for Message Waiting Notification Parameter follow the menu path as shown System Administration Top Menu 1 5 7 3 Table 62 Parameter Value Range Default Description Function Outgoing Call P...

Page 272: ...accessed the VPS to retrieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will display on beepers if the Beeper Callback No Entry Mode is enabled Callback No EntryInterdigit Time Out 1 10 s 5 Sets the maximum allowable time between each digit on Beeper Callback No Entry If the caller...

Page 273: ...1 12 Specifies the port numbers used for the External Message Delivery feature Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the subscriber can record Max Messages for Mailboxes 1 100 msgs 3 Specifies the maximum number of external delivery messages that can be stored in 1 mailbox System External Message Delivery Duration Time 1 9 min 3 Specifie...

Page 274: ...rvice options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current position in the call hold queue Example One other person is waiting to connect Call Retrieval Announcement Timing 1 30 s 2 Specifies the interval between the voice guidance mes...

Page 275: ...ailable and the VPS must be properly programmed This feature is available for DPT Integration mode only To access the proper menu for Rotary Telephone Service follow the menu path as shown System Administration Top Menu 1 5 7 6 Table 65 Parameter Value Range Default Description Function Rotary Telephone Call Coverage Day Night 1 G D M 2 Operator Extension G D M Defines how the VPS treats calls rec...

Page 276: ...ercom paging release code required by the PBX This can be programmed using up to 12 of the 8 letters and 12 dial codes as specified above No Answer Time for Intercom Paging 1 30 s 5 Specifies the length of time in seconds the VPS must wait before concluding Intercom Paging when there is no answer The VPS will return to the caller if the paged party does not respond before this timer expires Announ...

Page 277: ...for each subscriber is determined on a COS by COS basis Paging Code for All Groups To access the proper menu for Fax Management follow the menu path as shown System Administration Top Menu 1 5 7 8 Table 67 Parameter Value Range Default Description Function Automatic Transfer of Incoming Fax Call 1 Disable 2 Enable Disable Enables or disables the Automatic Transfer of Incoming Fax Call Service Note...

Page 278: ...ation is as follows One attempt was no answer 1 If set to Ext the VPS will call the Fax Manager s extension to specify the number of unanswered fax calls received 2 If set to Mbx the VPS will leave the number of unanswered fax calls in the Fax Manager s mailbox 3 If set to No the VPS will take no action concerning unanswered fax calls Fax Notification Mode 1 No 2 Mbx 3 Ext No If set to Mbx the VPS...

Page 279: ...er menu for Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 7 9 Table 68 Parameter Value Range Default Description Function Maximum Silence Time 5 60 s 10 Specifies the length of time in seconds that the VPS must wait until it disconnects the call when silence is detected ...

Page 280: ...nu for RS 232C Parameter follow the menu path as shown System Administration Top Menu 1 6 1 Table 69 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 8 38400 bps 9600 Specifies the speed at which the data is transferred in bits per second Word Bit Length 1 7 bits 2 8 bits 8 bits Defines the number of bits in ea...

Page 281: ... PBX manual to determine the correct value CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when it detects an interruption of the CPC signal Disconnect Time 1 8 s 2 Specifies the length of t...

Page 282: ...ne telephone SLT with the PBX To access the proper menu for PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To access the proper menu for Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table 71 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KX T Series 1 T308 2 T616 3 T1232 TA ...

Page 283: ... Transfer Sequence FX FTX FTX FTX FTX FTX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW FWW F FWW F Reconnect Sequence on Refused Call FWW FWW FWW FWW FWW FWW FWW F FWW F Light On Sequence for Message Waiting Lamp None N A N A T701X T 91X T 9X T701X T701X Light Off Sequence for Message Waiting Lamp None N A N A ...

Page 284: ...sing information concerning the status of the other 2 Inband The PBX sends touchtone codes to the VPS to indicate the state of the call busy answered disconnect etc Inband Integration improves the VPS performance because call state recognition is faster than with standard call progress tone detection The PBX code for each call state must be set in the Inband Signaling Parameters If PBX type is set...

Page 285: ...Sequence on No Answer F If the extension does not answer this sequence allows the VPS to reconnect with the caller Reconnect Sequence on Refuse Call F The VPS performs this sequence to retrieve a call placed on hold after the extension in the Call Screening mode has refused to accept it Light On Sequence for Message Waiting Lamp None This is the dialling sequence that the VPS must perform to enabl...

Page 286: ...en the extension dialled is busy Reorder 3 Indicates Reorder Tone Sent to the VPS when an invalid extension number is dialled or when inadvertently connected to another VPS DND 4 Indicates Do Not Disturb Tone Sent to the VPS if the dialled extension has the Do Not Disturb feature enabled Answer 5 Sent to the VPS when the called extension answers the call ForwardtoVM Ringing 6 Sent to the VPS if th...

Page 287: ...g signal Table 76 Parameter Other Manufacturers KX T series T308 T616 T1232 TA series T96 T336 TD816 1232 TD500 Ringback N A N A N A 1 A1 A1 1 1 Busy N A N A N A 2 B1 B1 2 2 Reorder N A N A N A 3 B2 B2 3 3 DND N A N A N A 4 B3 B3 4 4 Answer N A N A N A 5 A2 A2 5 5 Forward to VM Ringing N A N A N A 6 C1 C1 6 6 Forward to VM Busy N A N A N A 7 C2 C2 7 7 Forward to Other Extension N A N A N A 8 C3 C3...

Page 288: ...er Digit Timeout 1 4 s 1 Defines the incoming signal interval Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To access the proper menu for Input Output follow the menu path as shown System Administration Top Menu 1 6 3 3 2 Table 78 Parameter Value Range Default Description Function Table 1 8 Input digit Up to 8 digits consist...

Page 289: ...Menu 1 6 3 4 Table 79 Parameter Value Range Default Description Function Extension No of the VPS port 1 12 2 4 digits Port 1 165 Port 2 166 Port 3 167 Port 4 168 Port 5 169 Port 6 170 Port 7 177 Port 8 178 Port 9 181 Port 10 182 Port 11 183 Port 12 184 Specifies the extension number of each VPS port Note Extension numbers of the VPS ports will automatically be assigned when 1 Auto Configuration is...

Page 290: ...SYSTEM ADMINISTRATOR S GUIDE 290 Installation Manual ...

Page 291: ...SYSTEM MANAGER S GUIDE Installation Manual 291 Appendix C SYSTEM MANAGER S GUIDE ...

Page 292: ...gh the System Manager s Service To Access the System Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then Type the System Manager s Mailbox Number 99 999 9999 or 99999 3 Type the Password followed by The Main Menu of System Manager s Service will be played Please enter your party s mailbox...

Page 293: ...Pressing 1 To leave the current setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Voiced Name The VPS allows a maximum of 4 s to record the name The name must be spoken slowly and clearly Use the subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Enter only the first 3 or 4 letters of the ...

Page 294: ...t parameter to be entered When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox The System Manager must delete the mailboxes that are no longer needed When another person accesses the VPS the action is automatically cancelled 1 Log in the Main Menu 2 Press 6 for ...

Page 295: ...password is forgotten the System Manager must delete the password before it can be reassigned by the subscriber 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 1 for the Mailbox Setup 4 Press 3 for Password Reset 5 Type the mailbox number 6 Press 1 to delete the password ...

Page 296: ...m 5 100 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First Out Message Scanning with Information Settings are enable or disable 1 Play System Prompt after Personal Greeting Settings are enable or disable 1 Call Waiting on Busy Settings are enable or disable 1 Message Cancel for Live Call Screening Settings are enable or disable 1 Direct Mailbox Acces...

Page 297: ...ion Time Saved Message Retention Time 5 a The current setting plays Press 1 to change the current length b Type the Personal Greeting length 8 60 s Note The value goes up in increments of 4 s c Confirm the entry is correct and Press 2 to accept it 6 a The current setting plays Press 1 to change the current time b Type the retention time up to 30 days c Confirm the entry is correct and Press 2 to a...

Page 298: ... to change the current number b Type the number of messages 5 100 c Confirm the entry is correct and Press 2 to accept it 10 a The current setting plays Press 1 to change the current time b Type the total message time 5 100 min or 0 unlimited c Confirm the entry is correct and Press 2 to accept it 11 a The current setting plays Press 1 to change the current order LIFO or FIFO b Confirm the entry i...

Page 299: ...etting enable or disable b Confirm the entry is correct and Press 2 to accept it 15 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 16 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 17 a The current setting plays Press 1 to change ...

Page 300: ...Press 4 to accept it 19 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 20 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 21 a The current setting plays Press 1 to change the current number b Type the number of Caller IDs 0 30 c Co...

Page 301: ...lback Number Entry Mode 1 Caller Select Mode 2 Without message mode 3 Before message recording mode 4 After message recording mode 5 Disable All Entry Mode Caller cannot access beeper c Confirm the entry is correct and Press 6 to accept it d The current setting of MWL Notification for Unreceived Message plays Press 1 to change the setting enable or disable e Confirm the entry is correct and Press ...

Page 302: ...setting plays Press 1 to change the setting enable or disable If Auto Forwarding is enabled go to Step 26b below b The current forwarding destination mailbox number plays Press 1 to change the mailbox number c Type the mailbox number d Confirm the entry is correct and Press 2 to accept it e The current delay time is played Press 1 to change the setting The delay time is the period of time that the...

Page 303: ...cannot set the system clock while the System Administrator programmes via a personal computer the Message Manager sets the system clock records the Voice Labels and System Caller Names and customises the Message Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date 4 Press 1 to change the current ...

Page 304: ...304 Installation Manual 9 Type the current month and Press Note Press 0 for help For example to enter January press 1 and 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date ...

Page 305: ...ice default Manual Day Mode Operates only in Day Mode Manual Night Mode Operates only in Night Mode Manual Lunch Mode Operates only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with DPT Integration In the Automatic Mode services have this order of priority Holiday Service Caller ID Call Routing Trunk Serv...

Page 306: ...ess 1 to change the setting 6 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Day Mode 3 Manual Night Mode Operates only in Night Mode 4 Manual Lunch Mode Operates only in the Lunch Mode 5 Manual Break Mode Operates only in the Break Mode 6 PBX Control Mode Operation changes ...

Page 307: ... Company Greeting setting The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Company Greeting setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5 Type 1 12 port number or 1 48 trunk group number 6 Press 1 2 3 or 4 to choose the desired Time Service period entry 1 Day Time service 2 Night Tim...

Page 308: ...SYSTEM MANAGER S GUIDE 308 Installation Manual 10 Confirm the entry is correct and Press 2 to accept it ...

Page 309: ...rt Usage Report 4 Mailbox Usage Report 5 Mailbox Parameter Report 6 Call Account Report 7 Class of Service Parameter Report 8 Fax Call Report Note The Mailbox Parameter Report is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Disk Usage Report Port Usage Report Mailbox Usage Report or Fax Call Report Press 1 To generate the Mailbox Usag...

Page 310: ...is displayed on the personal computer Clearing the Reports The Port Usage Disk Usage Mailbox Usage and Fax Call Reports can be cleared 1 Log in the Main Menu 2 Press 5 for the System Report Menu 3 Press 2 to clear the Disk Usage Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage R...

Page 311: ...ture is useful when informing subscribers about the current VPS status such as remaining hard disk capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified Mailboxes Use this feature to de...

Page 312: ...he entry 9 Press 1 to specify the delivery time and the private status Note Press 2 to send the message immediately and return to the Main Menu 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 for AM or 2 for PM Note This selection is not available if 24 h is selected in Position of AM PM in Time Stamp in Table 58 in B6 5 Prompt Setting 13 Type the date month and day a...

Page 313: ...vered to recipients 1 Log in the Main Menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Press 1 to listen to messages Press 1 twice to check the previous message Press 2 to check the next message 4 Press 1 to delete verification of this message or 2 to cancel message delivery ...

Page 314: ...via a personal computer the System Manager cannot access this service The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 3 to customise the mailbox 3 The VPS plays the current password setting Press 1 to change the mailbox password If a password has not yet been assigned go to Step 4 Press 2 to accept the current setting 4 Type the password and Press Note If a passwo...

Page 315: ...f new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan ...

Page 316: ...SYSTEM MANAGER S GUIDE 316 Installation Manual ...

Page 317: ...MESSAGE MANAGER S GUIDE Installation Manual 317 Appendix D MESSAGE MANAGER S GUIDE ...

Page 318: ...Manager s Service To Access the Message Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then enter the Message Manager s Mailbox Number 98 998 9998 or 99998 3 Type the Password followed by The Main Menu of Message Manager s Service will be played Please enter your party s mailbox number To...

Page 319: ...ed recipients 1 Log in the Main Menu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Messag...

Page 320: ...er the message 4 Type the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 321: ...ting Lamp feature When using this feature you must assign the extension number that is included in the Extension Numbering Plan 1 Log in the Main Menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls th...

Page 322: ... 0 to 9 the tone pulse switch and the Beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the caller to enter the callback number that will display on the beeper System Programming determines if the Callback Number Entry is to be entered before after or without the message It is also po...

Page 323: ...lephone number 7 Press 2 to accept the entry 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 8 Press 1 to be notified by telephone or 2 by a beeper ...

Page 324: ...n Operator s Extensions When callers require help they can Press 0 on their telephone keypad to be transferred to an operator extension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO The customisation of the ...

Page 325: ...for the Day Night Lunch and Break Modes for each operator 10 The VPS plays the current Telephone number 1 setting Press 1 to change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize an ...

Page 326: ... The Message Manager cannot set the system clock while the System Administrator programmes via a personal computer the System Manager sets mailboxes and Class of Service COS and customises the System Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Type the current time and Press...

Page 327: ...NAGER S GUIDE Installation Manual 327 Note Press 0 for help For example to enter January press 1 and 9 Type the day and Press 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered ...

Page 328: ...sts can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 kinds of voice mail prompts 1 System Prompts 2 User 1 Prompts and 3 User 2 Prompts Generally the System Prompts should be left alone they are recorded by the factory in English Also User1 Prompts and User 2 Prompts should be left alone because they are recorded by ...

Page 329: ... Go to Step 5 For the Custom Service Menus Enter a Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labeled The System Administrator assigns list numbers For the Multilingual Selection Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been...

Page 330: ...ange the prompt If a prompt has not yet been recorded the VPS plays the system prompt go to Step 6g If you wish to turn off a certain prompt please first record a dummy prompt Then go back to Step 6 and you will be able to turn it off by going through these steps Note Press 2 to return to Step 6b e The VPS plays the current prompt Press 1 to change the prompt Note Press 2 to retain the current rec...

Page 331: ...ept the recorded prompt Note Press 1 to review the recorded prompt Press 3 to erase the recorded prompt and try again Return to Step 7e Press to erase the recorded prompt and exit Go to Step 7g g The VPS plays the next prompt number h Repeat Steps 7d to 7g to record other prompts Note User prompts can be saved in a personal computer command SAVE through the RS 232C Once they have been saved they c...

Page 332: ...ame Press 1 If a name has not yet been recorded for this Caller ID number go to Step 6 Note Press 2 to accept the current name Return to Step 4 Press 3 to erase the current name Return to Step 4 6 Record the name at the tone and Press 1 7 The VPS plays the recorded name Press 2 to accept it Note Press 1 to change the recorded name Return to Step 6 Press 3 to erase the recorded name Return to Step ...

Page 333: ...orward all incoming calls to Telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is available with DPT Integration only By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be u...

Page 334: ...number 1 or Telephone number 2 Go to Step 9 or Press 3 to select another telephone number 8 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize an outside CO line When connected to the KX TD500 the maximum number of characters allowed to be entered is 24 when connected to other types of PBX 16 9 Confirm the entry is correct...

Page 335: ...rding setting has not been completed properly at the PBX possibly because a nonexistent extension number has been entered as the destination It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set feature or its software version is lower than required for more information consult your dealer ...

Page 336: ...for your application For example prompt no 915 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each prompt listed below refer to the next section D9 LIST OF MODIFIABLE PROMPTS Prompts Common to VM and AA Services Table 80 Prompt No Modifiable Prompts 273 Good aftern...

Page 337: ...o erase and try again press 3 674 To add press 4 754 To erase and exit press 783 To make this message private press 1 432 Otherwise press 2 590 Thank you for calling Table 81 Prompt No Modifiable Prompts 463 Please enter your party s mailbox number Table 82 Prompt No Modifiable Prompts 462 Please enter your party s extension 921 You have a call 553 Sorry no one is available to answer the call 781 ...

Page 338: ...MESSAGE MANAGER S GUIDE 338 Installation Manual 302 If you would like to hold press 1 683 To cancel holding press 2 now Otherwise I ll try your party again Table 82 Prompt No Modifiable Prompts ...

Page 339: ...les 39 and 40 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Tables 41 and 42 B5 2 Custom Service Prompt Mode in Table 48 B6 5 Prompt Setting Table 58 Table 83 Prompt No Modifiable Prompts Linked to Prompt No s 1 1 through number 1 2 20 members maximum 560 2 3 8 members maximum 560 3 4 After hours greeting is message 4 5 After hours greeting is not recorded 5 6 All bee...

Page 340: ...g disabled 24 25 Auto forwarding enabled 25 26 because message retention time expired 181 911 26 27 Beeper access disabled 27 28 Beeper access enabled 28 29 Beeper callback number entry mode is after message recording 29 30 Beeper callback number entry mode is before message recording 30 31 Beeper callback number entry mode is caller select 31 32 Beeper callback number entry mode is without messag...

Page 341: ...bled 42 43 Call forwarding accepted 43 44 Call forwarding is cancelled 44 45 Call forwarding not accepted Please check the destination number 45 46 Call screening enabled 46 47 Call transferred from the voice processing system 47 48 CALLBACK NUMBER 48 49 Caller ID number 49 277 49 278 50 Caller ID number and caller name deleted 50 51 Caller ID number entries for this box are full there are 30 entr...

Page 342: ... 65 Company name name 65 66 Company name erased 66 67 Counts cleared 67 68 Covering extension is extension number 68 69 Covering extension not assigned 69 70 Covering extension transfer disabled 70 71 Covering extension transfer enabled 71 72 Current company greeting setting is disabled 72 73 Current company greeting setting is number number 73 74 Current company greeting setting is System Greetin...

Page 343: ...2 83 Day mode third operator s extension is extension number 83 84 Day mode third operator s extension is not assigned 84 85 days 85 381 85 502 85 86 DECEMBER 86 87 Delay time is time 87 289 374 87 289 87 374 88 Delete message confirmation disabled 88 89 Delete message confirmation enabled 89 90 deleted 329 90 91 Delivering message to name 91 92 Delivery list number is number 92 93 Department dial...

Page 344: ...t mailbox access enabled 101 102 EIGHT 102 103 EIGHT HOUR 103 104 EIGHTEEN 104 105 EIGHTEEN HOUR 105 106 EIGHTEEN MINUTE 106 107 EIGHTEENTH 107 108 EIGHTH 108 109 EIGHTY 109 110 EIGHTY EIGHT 110 111 EIGHTY FIVE 111 112 EIGHTY FOUR 112 113 EIGHTY NINE 113 114 EIGHTY ONE 114 115 EIGHTY SEVEN 115 116 EIGHTY SIX 116 117 EIGHTY THREE 117 118 EIGHTY TWO 118 119 ELEVEN 119 120 ELEVEN HOUR 120 121 ELEVEN ...

Page 345: ...30 days 130 131 Enter a message retention time up to 30 days or 0 for unlimited days 131 132 Enter a personal greeting length from 8 to 60 seconds 132 133 Enter delivery list number 1 or 2 133 134 Enter device number 1 through 3 134 135 Enter extension number 135 136 Enter question number followed by the hash sign 136 137 Enter question number followed by the pound sign 137 138 Enter the 4 digits ...

Page 346: ...ime followed by the pound sign 148 149 Enter the destination extension number for forwarding 149 150 Enter the destination mailbox number 150 752 150 751 151 Enter the destination telephone number for forwarding 151 918 99 152 Enter the first 3 or 4 letters of the person s last name 152 221 222 152 153 Enter the first 4 letters of the owner s last name 153 154 Enter the interview mailbox number 15...

Page 347: ...ner s extension number 165 166 Enter the port number 166 272 167 Enter the prompt number 167 168 Enter the telephone number 168 918 99 169 Enter the telephone number and wait To insert a pause or special command enter the partial number and wait for the options menu 169 170 Enter the Time Group number 1 through 8 170 171 Enter the time followed by the hash sign 171 232 171 740 232 172 Enter the ti...

Page 348: ...r name 182 420 19 183 External delivery message scheduled on date 183 19 184 External delivery message will be sent right away 184 185 External delivery message will be sent to name 185 500 186 External message delivery disabled 186 187 External message delivery enabled 187 188 FAX messages 920 188 189 FEBRUARY 189 190 FIFTEEN 190 191 FIFTEEN HOUR 191 192 FIFTEEN MINUTE 192 193 FIFTEENTH 193 194 F...

Page 349: ...EE MINUTE 212 213 FIFTY TWO 213 214 FIFTY TWO MINUTE 214 215 FIRST 215 216 First telephone number is telephone number 216 217 First telephone number is not assigned 217 218 FIVE 218 219 FIVE HOUR 219 220 for 220 365 19 220 284 365 19 220 283 360 19 220 284 221 For Q press 7 152 221 222 222 For Z press 9 152 221 222 223 For a system report press 5 798 739 728 725 223 236 746 224 For automated atten...

Page 350: ...ter January press 1 and the hash sign 229 230 For example to enter January press 1 and the pound sign 230 231 For external message delivery press 3 231 232 For help press 0 172 232 172 741 232 804 793 756 813 846 232 804 793 756 846 232 163 232 161 232 171 232 171 740 232 162 232 160 232 233 For interview mailbox management press 1 233 234 For mailbox management press 5 798 739 724 224 234 236 746...

Page 351: ... 246 247 FORTY NINE 247 248 FORTY NINE MINUTE 248 249 FORTY ONE 249 250 FORTY ONE MINUTE 250 251 FORTY SEVEN 251 252 FORTY SEVEN MINUTE 252 253 FORTY SIX 253 254 FORTY SIX MINUTE 254 255 FORTY THREE 255 256 FORTY THREE MINUTE 256 257 FORTY TWO 257 258 FORTY TWO MINUTE 258 259 Forwarding mailbox number is mailbox number 259 260 Forwarding mailbox number is not assigned 260 261 Forwarding mode is co...

Page 352: ... 275 Good morning 275 915 275 276 Greeting erased 276 277 greeting is message 49 277 278 greeting is not recorded 49 278 279 Group member deleted 279 280 Group name erased 280 281 Group name not recorded 281 282 Group number number 282 283 has been erased because message retention time expired 365 19 220 283 284 has not been received 365 19 220 284 360 19 220 284 285 HASH 285 286 Hello this is the...

Page 353: ...have a call for mailbox mailbox number 292 292 271 293 I have a message for name 293 798 775 293 798 775 301 294 I was unable to reach name 294 295 I ll notify by beeper 295 296 I ll notify by telephone 296 297 I ll redial number 297 379 298 I ll redial only once 298 299 If you are using a rotary telephone stay on the line 299 678 299 300 If you really want to erase press 1 If not press 2 300 301 ...

Page 354: ...5 316 is Manual Night mode 75 316 317 is PBX Control mode 75 317 318 JANUARY 318 319 JULY 319 320 JUNE 320 321 Leaving a message is disabled 321 322 Leaving a message is enabled 322 323 Lunch Mode first operator s extension is extension number 323 324 Lunch Mode first operator s extension is not assigned 324 325 Lunch Mode second operator s extension is extension number 325 326 Lunch Mode second o...

Page 355: ...339 340 Message back up enabled 340 341 Message cancel for live call screening disabled 341 342 Message cancel for live call screening enabled 342 343 Message delivery cancelled 343 344 Message erased 344 345 Message for name 345 483 19 346 Message from name 346 912 19 347 Message from the interview mailbox 347 348 Message from the Message Manager 348 349 Message from the System Manager 349 350 Me...

Page 356: ...61 362 Message retrieval order is last in first out 362 363 Message scanning with information is disabled 363 364 Message scanning with information is enabled 364 365 Message sent on date 365 19 220 284 365 19 220 283 366 Message to name 366 33 367 Message transferred via mailbox number 367 14 368 Message waiting lamp notification disabled 368 369 Message waiting lamp notification enabled 369 370 ...

Page 357: ...ode first operator s extension is extension number 383 384 Night mode first operator s extension is not assigned 384 385 Night mode second operator s extension is extension number 385 386 Night mode second operator s extension is not assigned 386 387 Night mode third operator s extension is extension number 387 388 Night mode third operator s extension is not assigned 388 389 NINE 389 390 NINE HOU...

Page 358: ...rded 407 408 No external delivery message pending 408 409 No letters have been specified 409 410 No messages to verify 410 411 No more messages 411 412 No one specified by this number 412 413 No previous message 413 414 No question recorded 414 415 NOVEMBER 415 416 O CLOCK 416 417 OCTOBER 417 418 of company name 652 418 419 Old message 419 420 on date 182 420 19 421 ONE 421 422 ONE HOUR 422 423 On...

Page 359: ...ple are waiting to connect 431 432 Otherwise press 2 753 432 783 432 591 722 432 727 432 302 432 592 722 432 730 432 807 432 729 432 53 722 432 433 OWE 433 434 OWE EIGHT 434 435 OWE FIVE 435 436 OWE FOUR 436 437 OWE NINE 437 438 OWE ONE 438 439 OWE SEVEN 439 440 OWE SIX 440 441 OWE THREE 441 442 OWE TWO 442 443 Owner s extension is extension number 443 444 Owner s extension is not assigned 444 445...

Page 360: ... ID enabled 456 457 Personal greeting length is time 457 507 458 Play system prompt after personal greeting disabled 458 459 Play system prompt after personal greeting enabled 459 460 Please call telephone number 460 461 Please enter your callback number 461 918 99 461 918 99 916 462 Please enter your party s extension 462 752 462 752 226 462 751 462 751 226 463 Please enter your party s mailbox n...

Page 361: ... 2 474 475 Prompt mode is system 475 476 Prompt mode is user 1 476 477 Prompt mode is user 2 477 478 Prompt number number 478 479 Prompt restored 479 480 PULSE DIALLING MODE 480 481 Question erased 481 482 Question number number 482 483 received on date 345 483 19 484 Record caller name at the tone 484 485 Record company name at the tone 485 486 Record greeting at the tone 836 487 Record label at ...

Page 362: ...menu automated attendant service enabled 499 500 right away 185 500 501 SATURDAY 501 502 Saved message retention time is day 502 85 503 Saved message retention time is unlimited 503 504 SECOND 504 505 Second telephone number is telephone number 505 506 Second telephone number is not assigned 506 507 seconds 507 16 507 457 507 508 Selection Menu 508 509 Selection menu erased 509 510 Selection menu ...

Page 363: ...SEVENTEEN MINUTE 518 519 SEVENTEENTH 519 520 SEVENTH 520 521 SEVENTY 521 522 SEVENTY EIGHT 522 523 SEVENTY FIVE 523 524 SEVENTY FOUR 524 525 SEVENTY NINE 525 526 SEVENTY ONE 526 527 SEVENTY SEVEN 527 528 SEVENTY SIX 528 529 SEVENTY THREE 529 530 SEVENTY TWO 530 531 SIX 531 532 SIX HOUR 532 533 SIXTEEN 533 534 SIXTEEN HOUR 534 535 SIXTEEN MINUTE 535 536 SIXTEENTH 536 537 SIXTH 537 538 SIXTY 538 539...

Page 364: ...ximum of 20 destinations exceeded 552 553 Sorry no one is available to answer the call 553 554 Sorry no space for recording 554 555 Sorry Operator is not available to answer the call Please call back later 555 556 Sorry there are no more matching names 556 556 849 557 Sorry there is no space for recording 557 558 Sorry there is no space for recording in this mailbox 558 559 Sorry this function is ...

Page 365: ... 569 649 570 Sorry you cannot transfer a private message 570 571 STAR 571 572 State your comment at the tone 572 745 789 573 SUNDAY 573 574 Telephone number 1 for Remote Call Forward to CO is telephone number 574 575 Telephone number 1 for Remote Call Forward to CO is not assigned 575 576 Telephone number 1 is telephone number 576 577 Telephone number 1 is not assigned 577 578 Telephone number 2 f...

Page 366: ... first 4 letters of the owner s last name are name 594 595 The mailbox number entry failure Check the mailbox number 595 596 The message is message 596 597 The message sender is unknown 569 597 598 The prompt is now turned off 598 599 The prompt is now turned on 599 600 The system reserved mailbox cannot be edited 600 601 There are number 601 54 602 There are no messages 602 603 There was one unsu...

Page 367: ...Y EIGHT 616 617 THIRTY EIGHT MINUTE 617 618 THIRTY FIRST 618 619 THIRTY FIVE 619 620 THIRTY FIVE MINUTE 620 621 THIRTY FOUR 621 622 THIRTY FOUR MINUTE 622 623 THIRTY NINE 623 624 THIRTY NINE MINUTE 624 625 THIRTY ONE 625 626 THIRTY ONE MINUTE 626 627 THIRTY SEVEN 627 628 THIRTY SEVEN MINUTE 628 629 THIRTY SIX 629 630 THIRTY SIX MINUTE 630 631 THIRTY THREE 631 632 THIRTY THREE MINUTE 632 633 THIRTY...

Page 368: ...stem Manager 62 644 645 This is the General Delivery Mailbox 645 646 This is the last message 646 647 This is the last prompt number 647 648 This is your mailbox 648 649 This is your message 569 649 650 This list member already exists 650 651 This mailbox number is already assigned 651 652 This message is from name 652 418 652 653 This message is from the general delivery mailbox 569 653 654 This ...

Page 369: ...2 722 663 664 To accept press 4 672 736 820 664 853 854 855 664 665 To accept press 5 853 854 855 782 665 666 To add group members press 2 690 666 690 666 732 818 667 To add more caller ID numbers press 1 667 747 668 To add more digits press 4 722 663 820 668 778 830 779 722 663 820 668 778 830 779 777 722 663 820 668 778 779 722 663 820 668 778 779 777 669 To add more members press 1 669 747 670 ...

Page 370: ...er press 1 To record a message press 2 677 678 To call the operator press 0 299 678 463 752 678 678 463 751 678 679 To call this person press 1 679 720 849 680 To cancel press To continue press 1 680 681 To cancel call forwarding press 6 761 762 764 763 765 681 761 762 764 763 681 682 To cancel external message delivery press 1 682 716 683 To cancel holding press 2 now Otherwise I ll try your part...

Page 371: ... To change group name press 1 690 666 690 666 732 818 691 To change Remote Call Forwarding to CO setting press 6 709 708 706 836 698 691 692 To change service mode setting press 4 837 827 834 692 689 837 827 834 692 689 776 693 To change Telephone number 1 press 1 To change Telephone number 2 press 2 693 694 To change the after hours greeting press 3 705 696 694 705 696 694 697 695 To change the a...

Page 372: ...elephone number press 3 703 704 To change the message waiting lamp status press 1 To change the device status press 2 To assign the telephone or beeper numbers press 3 704 705 To change the no answer greeting press 1 705 696 694 705 696 694 697 706 To change the owner s name press 3 709 708 706 836 709 708 706 836 698 709 708 706 836 698 691 707 To change the password press 1 707 716 708 To change...

Page 373: ... 718 786 711 714 702 701 718 786 711 714 715 To change the telephone number press 1 715 708 710 717 716 To change the time and date press 2 707 716 682 716 717 To change the time and date press 4 715 708 710 717 718 To change the voice label press 5 699 700 702 701 718 786 711 714 702 701 718 786 711 714 719 To change this question press 1 719 841 842 774 720 To change to the next person press 2 6...

Page 374: ... 798 739 724 224 234 746 725 To check the mailbox distribution press 4 798 739 728 725 223 236 746 726 To clear all mailbox usage counts press 2 844 726 727 To continue holding press 1 727 432 728 To customise your mailbox press 3 845 838 728 835 785 746 845 838 728 835 785 832 746 798 739 728 725 223 236 746 729 To delete all caller ID numbers press 1 729 432 730 To delete all group members press...

Page 375: ... 234 746 798 739 728 725 223 236 746 738 739 740 To deliver now press only the hash sign 171 740 232 741 To deliver now press only the pound sign 172 741 232 742 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 742 743 To end recording hang up To cancel your message press if yo...

Page 376: ...49 To enter another extension press 749 750 To enter another extension press 2 781 750 751 To enter by name press the hash sign and 1 463 751 463 751 678 463 751 226 175 751 150 751 752 To enter by name press the pound sign and 1 463 752 463 752 678 462 752 462 752 226 175 752 150 752 753 To enter your callback number press 1 753 432 754 To erase and exit press 819 663 755 674 754 819 661 755 754 ...

Page 377: ...4 763 765 681 761 762 764 763 681 762 To forward busy calls press 2 761 762 764 763 765 681 761 762 764 763 681 763 To forward busy or no answer calls press 4 761 762 764 763 765 681 761 762 764 763 681 764 To forward no answer calls press 3 761 762 764 763 765 681 761 762 764 763 681 765 To forward to a CO line press 5 761 762 764 763 765 681 766 To forward to the other number press 3 766 767 To ...

Page 378: ... account report press 6 To generate class of service parameter report press 7 To generate fax call report press 8 773 774 To go directly to a question press 4 695 841 842 774 719 841 842 774 758 841 842 774 841 842 774 775 To hold this call press 2 293 798 775 293 798 775 301 776 To initialise internal modem press 6 837 827 834 692 689 776 777 To insert a beeper display command press 8 722 663 820...

Page 379: ...2 760 846 784 804 811 793 756 822 760 846 784 785 To modify message press 5 845 838 728 835 785 746 845 838 728 835 785 833 746 786 To modify the user prompt press 6 699 700 702 701 718 786 711 714 702 701 718 786 711 714 787 To notify your party s beeper press 4 787 788 To page your party press 3 788 789 To pause and restart recording press 2 745 789 744 789 789 572 745 789 790 To play the entire...

Page 380: ... To receive the message press 1 293 798 775 293 798 775 301 798 739 724 224 234 236 746 798 739 724 224 234 746 798 739 728 725 223 236 746 799 To record a message for external delivery press 1 To check external delivery message status press 2 To set up mailing list press 3 799 800 To record a message press 1 To add new mailbox number press 2 To review the mailing list press 3 800 801 To record a ...

Page 381: ... the previous message information press 1 To play the next message s information press 2 To play the message press 3 809 810 To replay the previous message press 1 810 793 790 811 To replay the previous message press 1 twice 804 811 793 756 813 822 760 846 784 804 811 793 756 822 760 846 784 811 793 811 812 To reply press 2 804 812 746 804 812 822 760 746 813 To reply press 4 804 793 756 813 846 2...

Page 382: ... rewind press 5 804 812 822 760 746 804 811 793 756 813 822 760 846 784 804 811 793 756 822 760 846 784 823 To select caller select mode press 1 To select without message mode press 2 To select before message recording mode press 3 To select after message recording mode press 4 To disable all entry modes press 5 To accept press 6 823 824 To send to 1 recipient press 1 To send by mailing list press...

Page 383: ... To set leaving a message status press 1 To set covering extension transfer status press 2 To set intercom paging status press 3 To set beeper access status press 4 To set operator transfer status press 5 To set returning to top menu automated attendant service status press 6 831 832 To set station call forwarding press 4 832 833 To set station call forwarding press 6 845 838 728 835 785 833 746 8...

Page 384: ...41 842 774 841 842 774 842 To skip to the previous question press 3 695 841 842 774 719 841 842 774 758 841 842 774 841 842 774 843 To skip press 2 722 843 722 843 850 722 843 851 844 To specify the mailbox range press 1 844 814 844 726 845 To transfer General Delivery Mailbox messages press 1 845 838 728 835 785 746 845 838 728 835 785 833 746 846 To transfer this message press 7 804 793 756 813 ...

Page 385: ... prompt press 2 853 854 855 664 853 854 855 782 665 855 To use user 2 prompt press 3 853 854 855 664 853 854 855 782 665 856 TONE DIALLING MODE 856 857 Total message time available per mailbox is time 857 374 858 Total message time available per mailbox is unlimited 858 859 Transferred number 859 660 860 Transferred 1 time 860 861 Trunk group number is number 861 862 TUESDAY 862 863 TWELFTH 863 86...

Page 386: ... 882 TWENTY NINE MINUTE 882 883 TWENTY NINTH 883 884 TWENTY ONE 884 885 TWENTY ONE HOUR 885 886 TWENTY ONE MINUTE 886 887 TWENTY SECOND 887 888 TWENTY SEVEN 888 889 TWENTY SEVEN MINUTE 889 890 TWENTY SEVENTH 890 891 TWENTY SIX 891 892 TWENTY SIX MINUTE 892 893 TWENTY SIXTH 893 894 TWENTY THIRD 894 895 TWENTY THREE 895 896 TWENTY THREE HOUR 896 897 TWENTY THREE MINUTE 897 898 TWENTY TWO 898 899 TWE...

Page 387: ...ey as a wild card character 157 909 910 Verification deleted 910 911 was erased 181 911 26 912 was sent on date 346 912 19 913 WEDNESDAY 913 914 Welcome to the general delivery mailbox 914 915 Welcome to the Voice Processing System 275 915 273 915 274 915 915 916 When you are finished hang up stay on the line to confirm or change your number 461 918 99 916 917 You can add up to number 917 377 917 ...

Page 388: ...all calls to extension extension 926 927 Your extension is call forwarded busy calls to extension extension 927 928 Your extension is call forwarded busy or no answer calls to extension extension 928 929 Your extension is call forwarded no answer calls to extension extension 929 930 Your extension is call forwarded to telephone number telephone number 930 931 ZERO 931 Table 84 920 You have number ...

Page 389: ...367 Message transferred via mailbox number 15 and transferred via mailbox number 14 and mailbox number 14 and mailbox number 360 Message recorded on date 920 You have number 19 at time 372 Messages Table 86 346 Message from name 912 was sent on date 19 at time Table 87 654 This message will be delivered on day 19 at time Table 88 917 You can add up to number 377 more members ...

Page 390: ... name 652 This message is from name 420 on date 418 of company name 19 at time 181 External delivery message for name 185 External delivery message will be sent to name 911 was erased 500 right away 26 because message retention time expired 366 Message to name 297 I ll redial number 33 being delivered now 379 more times Table 91 461 Please enter your callback number 461 Please enter your callback ...

Page 391: ...MANAGER S GUIDE Installation Manual 391 Interview Mailbox Management Fax Management Table 92 16 Answer length is number 507 seconds Table 93 920 You have number 859 Transferred number 188 FAX messages 660 times ...

Page 392: ...MESSAGE MANAGER S GUIDE 392 Installation Manual ...

Page 393: ...r to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Call Blocking Connects the caller to the Incomplete Call Handling Service without ring...

Page 394: ...32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk outside line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he is unable to enter correctly the password if required This helps him to realise where the call came...

Page 395: ...ermits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with DPT Integration only A subscriber can enter his mailbox directly when he calls the VPS from his extension He does not have to enter any special codes except for his password if one is established DPT Integration Digital integration between the VPS and the KX TD500 the KX TD816 or ...

Page 396: ...s not want to or he is using a rotary telephone the VPS sends him to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations Hash Sign Same as Pound Sign HELP One of the utility commands that is used to list all utility commands with a brief description of each Immediate Reply Allows th...

Page 397: ...roups An outside party can reach a subscriber who is away from his telephone using either internal or external page groups For a Caller ID Caller if his name has been recorded for the Caller Name Announcement feature the name will be announced at the end of the page Interview Service A special type of subscriber mailbox that enables the subscriber to record up to 10 questions After the answers are...

Page 398: ...ersonal mailboxes Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer Message Manager Mailbox 98 998 9998 or 99998 The person who takes care of the General Delivery Mailbox and records the Company Greetings Company Name Department Dialling Menu Custom Service Menus Voice Labels User Prompts User 1 User 2 Multilingual Selection Me...

Page 399: ...destinations can be assigned as operators This is the extension that receives calls when the calling party is on a rotary phone or dials 0 Owner s Name After a subscriber records his name the VPS announces his name during transfers Intercom Paging and confirmation of Dialling by Name Independent of this recording is registration of name by System Administrator This allows callers to dial parties b...

Page 400: ...sage to other subscribers Subscriber s Guide Section 3 1 Prompt Prerecorded VPS sentences that guide subscribers and non subscribers through specific VPS functions The VPS supports 3 prompts 1 System prompts prerecorded by the factory in English 2 User 1 prompts prerecorded by the factory in Spanish and 3 User 2 prompts prerecorded by the factory in Portuguese Prompts are numbered the Message Mana...

Page 401: ...x SAVE One of the utility commands that is used to save VPS data to a personal computer Scanning Messages Allows the subscriber to listen to only the first 4 s of each message Another method is to press 2 while listening to a message this instructs the VPS to skip to the next message Service Mode The System Administrator or the System Manager can change the call handling method programmed for each...

Page 402: ...l group members System Manager Mailbox 99 999 9999 or 99999 The person who can perform very basic and limited system programming using a telephone He can create delete mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock and generate System Reports System Report The System Administrator or System Manager can generate 8 System Reports to ...

Page 403: ...ersations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from one person to another Voice Prompt Recorded VPS instructions to callers These are either system prompts or user prompts VPS Voice Processing ...

Page 404: ...Glossary 404 Installation Manual ...

Page 405: ...INDEX 405 INDEX ...

Page 406: ...ansion capabilities 20 Extension group 193 Extension numbering plan 193 External message delivery list 193 External message delivery service 194 External message delivery status 194 F Fax management 195 G Group distribution list personal 195 Group distribution list system 195 H Hardware settings 52 280 Hold 195 Holiday service 196 I Inband Integration 196 Incomplete call handling service 196 Initi...

Page 407: ...ns outline 20 Specifications VPS 181 Subscriber service prompt selection 229 System administration 14 System administrator s guide 213 System clock 209 303 System components 15 System management 14 System manager s guide 291 System reports 209 T Time group 210 Time service 210 Time synchronisation 210 Troubleshooting 177 Trunk service 210 Twenty four hour time stamp 266 Two Way Recording 211 Two W...

Page 408: ...pan Copyright This manual is copyrighted by Kyushu Matsushita Electric Co Ltd KME You may print out this manual solely for internal use with this model Except above you may not reproduce this manual in any form in whole or part without the prior written consent of KME 2001 Kyushu Matsushita Electric Co Ltd All Rights Reserved ...

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