Panasonic KX-TVP200, Installation Manual

Page: 116 / 408

CUSTOMISING THE SYSTEM
116 Installation Manual
The top of the tree should include what callers will hear when they are first connected to the
VPS. Then create a branch for each option until each caller option has been documented. Next,
fill in each box with the action that it represents so you can easily remember what action
corresponds to each keystroke.
Remember that it is possible and often necessary to have 1 custom service lead to another
custom service. For example, if someone presses [1] for sales, you might want another menu
to say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed
directly to the person best suited to handle them.
Sample Custom Service for Foreign Languages
If you are an airline or travel agency, your callers might not be fluent in English. You can easily
accommodate several languages with Custom Service. For example, each key on the keypad
(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so that
the caller can select a language with one-touch dialling. For example, the top menu could be:
"For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For
Japanese, press 5. For Chinese, press 6... etc." (of course, selections should be recorded in their
respective languages).
At the next level, create menus in each language for Day Mode. For example, Custom Service
Menu 2 (the one for English callers) might be: "For departure information, press 1. For arrival
information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press
5". Thus at this level (or at an even lower level) a caller can be guided in his native tongue to
the right person (extension), the right message-taker (mailbox), or the right device (fax
machine).
In parallel, create menus in each language for Night, Lunch, and Break Modes. For example,
Custom Service Menu 16 for Night Mode might be: "Sorry, we are closed for the day. Our
regular business hours are from 9 am to 5 pm, Monday through Friday. If you would like to
leave a message, press 1 now. If you would like to send a fax, press 2 now". Record a similar
message for the other languages in each mode.
5.2.2 Custom Service Features
Time Service (1-5-2-2)
Set each day of the week for the correct Day, Night, Lunch, or Break Mode.
Intercom Paging (1-5-7-7)
This feature is only available with DPT Integration.
When needed, change the paging code for each of the paging groups.
Example for KX-TD1232: All sales telephones have been placed in extension group 3 in
system programme [602]. No hunting type assigned in system programme [106]. Assign
each salesperson’s mailbox to a different COS in the VPS and assign the paging group to