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Panasonic KX-TVP100E, Installation Manual And Instructions For Use

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Panasonic KX-TVP100E Installation Manual And Instructions For Use Download Page 155

System Administrator

     4-47

4.5.4

Service  Settings

Notes:

• An Operator-seeking call is always transferred to Operator 1 first.

It will be transferred to Operator 2 and then Operator 3 depending
on System Programming.

• “Next Operator” cannot be set in “No-answer Coverage Mode” of

Operator 3.

Operator 1 – Night Mode

Same as Operator 1 – Day Mode

Operator 2 – Night Mode

Same as Operator 2 – Day Mode

Operator 3 – Night Mode

Same as Operator 3 – Day Mode

Parameter

Description/Function

Reference

Value Range

(default)

No-answer
Coverage Mode

1. Caller

Select

2. Leave

Message

3. Disconnect

Message

(Caller Select)

Specifies how to treat calls when Operator 3 does
not answer it within the time length defined by
“Operator No-answer Time”.
1. Caller Select

The VPS offers the following two options to
the caller.
(a) Leave a message
(b) Call another extension

2. Leave Message

The VPS prompts the caller to leave a message
in Operator 3’s mailbox.

3. Disconnect Message

The VPS disconnects the call after playing
“Thank you for calling”.

No Answer
Coverage
Mode
p.3-46

Operator
No-answer
Time
p.4-43

Summary of Contents for KX-TVP100E

Page 1: ...Voice Processing System MODEL KX TVP100E I M NSTALLATION Please read this manual before connecting the Voice Processing System ANUAL Panasonic TVP100 VOICE PROCESSING SYSTEM KX TVP100 ...

Page 2: ...CONNECTION PRIOR TO RELOCATING THE EQUIPMENT AND RECONNECT THE POWER FIRST THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS THE POWER SOCKET WALL OUTLET SHOULD BE LOCATED NEAR THIS EQUIPMENT AND BE EASILY ACCESSIBLE THE POWER CARD MAINS PLUG IS USED AS THE DISCONNE...

Page 3: ... OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains lead are coloured in accordance with the following code Green and Yellow Earth Blue N...

Page 4: ...he REN value of this apparatus is 3 Connection EThe apparatus is suitable for connection to a direct exchange line on the PSTN or via a compatible PBX EThe apparatus is not suitable as an extension to a payphone and should not be used on lines with shared services EIt cannot be guaranteed that the apparatus will operate under all possible conditions of connection to compatible PBX s This apparatus...

Page 5: ...til the trouble has been repaired by an authorized Panasonic Factory Service Center If the telephone does not operate properly chances are that the trouble is in the telephone system and not in the unit Do not use benzine thinner or the like or any abrasive powder to clean the cabinet Wipe it with a soft cloth Do not drop this unit to avoid the damage to the hard disk DATE OF PURCHASE NAME OF DEAL...

Page 6: ...provides information about the programming required conditions and related features Chapter 4 System Administrator s Guide explains terminal based programming through the System Administrator Interface Chapter 5 System Manager s Guide explains telephone based programming through the System Manager Mailbox Chapter 6 Message Manager s Guide explains message management recording system prompts and co...

Page 7: ...lephone Subscribers can also access various features of the VPS by accessing their own mailboxes Non Subscriber Outside callers who do not have their mailboxes They can select a mailbox to leave a message by pressing DTMF keypad of their telephone As to rotary callers they can be automatically sent to the General Delivery Mailbox or the operator Mailbox A storage place for messages on the VPS A Su...

Page 8: ... 3 Hard Disk Drive 2 5 2 2 Installation 2 6 2 2 1 Preparation 2 6 2 2 2 System Expansion 2 7 2 2 3 Extension or CO Line Connection 2 11 2 2 4 Data Terminal or Printer Connection 2 15 2 2 5 Power Cable Connection 2 18 Chapter 3 Detailed Feature and Service Descriptions A Alternate Extension Group 3 3 Auto Configuration D PITS Only 3 3 Auto Forwarding 3 3 Automated Attendant Service 3 4 B Broadcasti...

Page 9: ...e Delivery Service 3 22 External Message Delivery Status 3 24 F Fax Management 3 24 G Group Distribution List Personal 3 25 Group Distribution List System 3 25 H Hold 3 26 Holiday Service 3 26 I Inband 3 26 Incomplete Call Handling Service 3 29 Intercom Paging D PITS Only 3 30 Interview Service 3 31 L Live Call Screening D PITS Only 3 32 Logical Extension All Calls Transfer to Mailbox 3 33 M Mailb...

Page 10: ...vice 3 52 S Selection Menu 3 52 Service Access Commands 3 53 Special Feature Authorization 3 53 System Clock 3 54 System Reports 3 54 T Two Way Recording D PITS Only 3 55 U Utility Commands 3 56 V Voice Mail Service 3 56 Voice Prompts 3 58 Chapter 4 System Administrator s Guide 4 1 System Administrator s Function 4 2 4 2 Using the Interface 4 4 4 2 1 Keyboard Operation 4 4 4 2 2 Programming Guidan...

Page 11: ...t 4 53 4 5 5 2 Day Service 4 57 4 5 5 3 Holiday Setting 4 58 4 5 5 4 Daylight Saving Time 4 61 4 5 5 5 Prompt Setting 4 62 4 5 5 6 Other Parameters 4 63 4 5 6 Hardware Settings 4 76 4 5 6 1 RS 232C Parameters 4 76 4 5 6 2 Port Setting 4 77 4 5 6 3 PBX Interface Parameters 4 78 Chapter 5 System Manager s Guide 5 1 System Manager s Function 5 2 5 2 Accessing the System Manager s Mailbox 5 3 5 3 Sett...

Page 12: ...otification 6 7 6 4 1 Setting Message Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 6 5 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 12 6 7 1 Recording Comp...

Page 13: ... 7 11 7 1 12 Custom Service Menu Access Count Clear CCLR 7 11 7 1 13 Message Waiting Lamp Retry Times MWL 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 14 7 1 17 Quick Setup QSET 7 14 7 2 System Reports 7 15 7 2 1 Mailbox Assignments 7 15 7 2 2 COS Class of Service Assignments 7 16 7 2 3 System Service Report 7 17 7 2...

Page 14: ... of the Voice Processing System VPS Contents 1 1 Introduction 1 2 1 2 Call Services 1 4 1 3 Other Features 1 7 1 4 Outline Caller Handling 1 9 1 5 Configuration 1 10 1 6 Guidelines for Preparation 1 11 1 7 Mailbox Management 1 15 1 8 System Diagnosis 1 17 ...

Page 15: ...hether you are out of the office on the phone or just unavailable to answer the phone the VPS handles all your calls accordingly For example trans ferring to an extension directly paging over the intercom system taking a message in a mailbox and so forth If messages arrive in your mailbox the VPS will notify you by using a lamp on the phone a beeper or a telephone call With this feature you do not...

Page 16: ...ll services to a VPS port people who dial the VPS telephone number can select specific communication features by re sponding to the voice prompts You can use the VPS as a backup receptionist to handle the overflow of unanswered calls to your live attendant Or you can use the system to guide your callers to the services you provide The VPS is equipped with many convenient features which will allow ...

Page 17: ...responds to the command by either routing the caller to the extension or the operator When a station is specified the call will be treated with the Call Transfer status set up by each station Call Blocking You can block incoming calls so as not to be connected with your extension Call Screening The VPS tells you the caller s name before connecting the call You can decide whether or not to answer t...

Page 18: ...l Voice Mail Service This service is a voice message receiving and delivery service which allows callers to leave messages After accessing this service callers reach the desired mailbox by entering the mailbox number followed by Meanwhile you can use other versatile features Subscriber service Message Scan You can listen to the first four seconds of each recorded message Receive Message You can pl...

Page 19: ...omers calling the VPS When callers access this mailbox they can leave messages responding to a series of ques tions presented to them An interview mailbox can be assigned to each mailbox owner depending upon the Class of Service setting Therefore the questions can be recorded by the owner of the interview mailbox by telephone One of the inter view mailboxes can be used for the Interview service on...

Page 20: ...dition to message delivery to other mailboxes the VPS can send your mes sage to people outside of your company You can also set the delivery date and time When the set time comes the VPS will call the destination The VPS voice prompts will tell the receiver to receive the message Only the person who knows the password can listen to the message With the password four digits the VPS gives you a reli...

Page 21: ...rietary telephone the VPS will start to record your telephone conversation Direct Mailbox Access You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number All you have to do is to enter the correct password Applicable only when you have a Panasonic KX TD series telephone system and the D PITS Voice Mail Integration is activated Chapter 3 describes these featu...

Page 22: ...S connects the caller who needs a human help with the operators He can reach a live operator by pressing 0 at any time Up to three operators can be as signed in case the first operator answer the call See Operator Service in Chapter 3 Callers can access the desired extension by dialing a one digit number 1 9 when they are in the Department Dialing menu For callers to access the Department Di aling...

Page 23: ...ration Panason ic System Manager RS 232C Interface Subscriber Pana sonic DIGIT AL Panas onic DIGITAL Message Manager Operator Fax CO Line D1232 DIGITAL SUPER HYBRID SYSTEM Panasonic Data Terminal CO Line Panasonic TVP100 VOICE PROCESSING SYSTEM KX TVP100 ...

Page 24: ... VPS operation See Quick Setup in Chapter 4 The VPS provides a remarkable setup which is a combination of the startup system and the Quick Setup In other words the Quick Setup can be done automatically when you start up the VPS when D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated see page 4 3 The VPS obtains nec essary information from your PBX over data l...

Page 25: ...ge Delivery You can allow callers to hold when the line is busy You can define how to handle rotary telephone callers You can program the intercom paging parameters in accordance with your PBX You can enable the VPS to transfer fax calls to the fax machine automatically Hardware Setting You can modify RS 232C parameters You can also specify the dialing parameters such as an integration mode to you...

Page 26: ...ox owner who has this mailbox can record questionnaires to the callers Setting the System Clock You can set the time after a prolonged power loss Checking System Usage You can obtain eight types of system reports to monitor the VPS operating status There is a feature called Broadcasting Messages which is unique to the System Manager You can deliver a message to all the mailbox owners at the same t...

Page 27: ...ialing feature Recording Custom Service Menu Messages You can record the voice prompts that will guide callers to their desired service by going down the layers of menus Recording Voice Labels for Mailbox Lists You can record a name for each mailbox list Recording User Prompts You can record the voice prompts in other languages to support the Multi Lingual service Recording Selection Menus You can...

Page 28: ... callers can leave messages by responding to your questions Setting the Message Reception Mode Specifies whether to receive messages in the usual mailbox or the Interview mail box Setting the Incomplete Call Handling Status Specifies how to treat calls when you are unable to answer Six options are avail able leaving a message covering extension transfer intercom paging calling a beeper operator tr...

Page 29: ...he message waiting lamp of your telephone Authorization by the COS is re quired Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre assigned telephone or a beeper Authorization by the COS is required The Subscriber s Guide will explain the above in detail 1 7 Mailbox Management ...

Page 30: ...ed time everyday Using a data terminal connected to a RS 232C port of the VPS you can maintain the VPS running reports backing up data getting error logs Besides the task of programming the system see Chapter 4 the System Administrator is responsible for diagnosing the system see Chapter 7 System Reports If you select the System Reports mode at the System Administration top menu see page 4 7 you c...

Page 31: ... can display System Programming parameters VERS You can display the version of hard disk main ROM and Port card CREP You can display the programming of Custom service CCLR You can clear the access count of each Custom service MWL You can specify the message waiting lamp retry times MRL You can set the minimum recording length of one message MPLT You can display the User Prompts recording status HE...

Page 32: ...of the system Contents 2 1 System Components 2 2 2 1 1 Port Card 2 4 2 1 2 CPU Card 2 4 2 1 3 Hard Disk Drive 2 5 2 2 Installation 2 6 2 2 1 Preparation 2 6 2 2 2 System Expansion 2 7 2 2 3 Extension or CO Line Connection 2 11 2 2 4 Data Terminal or Printer Connection 2 15 2 2 5 Power Cable Connection 2 18 ...

Page 33: ... handle a maximum of four simultaneous calls by installing optional Port card and store up to six hours of voice data Power Indicator Grounding Strap Port Card Power Indicator Slot for an optional Port Card Rotary Switch Hard Disk Drive Inside View of the Main Cabinet Ground Terminal Fuse AC Inlet Power Switch Note EIA port is at SELV Ferrite Core Panasonic TVP100 VOICE PROCESSING SYSTEM KX TVP100...

Page 34: ...ny body static by touching the grounding strap Ground Terminal Connect the frame of the main unit to ground EIA Connector RS 232C Connecting a data terminal to the VPS unit via EIA connector allows the System Administrator to set the system parameters of the VPS A serial printer can be connected to this port to print the reports Fuse If the Power Indicator goes off while the system is running the ...

Page 35: ...to the telephone line interface where it is converted back to an analog signal When used with KX TD D PITS Extension 2 1 2 CPU Card The CPU card includes the central microprocessor ROM dynamic RAM system controller a Rotary switch and a RS 232C interface It is mounted inside the main cabinet The central microprocessor communicates with and controls the DSPs on the Port card via FIFO memory The sys...

Page 36: ...parameters are initialized and set automatically to the factory default values see Chapter 4 when the system is booted up When you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration Notes You must return the Rotary switch to position 0 after using positions 1 2 3 or 5 Otherwise system programming user recorded prompts etc may be lost on the next power up The RS 232C ...

Page 37: ...See page 2 9 Connect telephone lines between the VPS and PBX See page 2 12 Connect a data terminal or a printer to the VPS See page 2 15 Connect the power cable to the VPS See page 2 18 Software Set the RS 232C parameters See page 4 76 Startup System See page 4 6 Quick Setup See page 4 8 2 2 Installation ...

Page 38: ...orts Expansion Card for VPS KX TVP102 Precaution When installing an optional Port card make sure the Power Switch is turned off To protect the printed circuit board from static electricity first discharge any body static by touching the grounding strap Refer to the manual accompanying the op tional card about precautions and the installation procedure The optional Port card for system expansion sh...

Page 39: ...ave ovens or air conditioners It is preferable not to be installed in the same room with the above equipment 7 Install at least 1 8 m 6 feet from televisions 8 Do not obstruct the area around the PBX and the VPS Be especially careful to allow space for cooling above and at the sides of both systems for maintenance and inspection Wiring Precautions Make sure to observe the following instructions wh...

Page 40: ...e ones supplied are used use the same sized di ameter screws as the enclosed ones To Mount on a Wooden Wall 2 2 Installation 2 Install the 3 screws into the wall 1 Place the template on the wall to mark the 3 screw positions Drive the screw to this position Wooden Wall 3 Hook the unit on the screw heads Note The template is included with the unit Template ...

Page 41: ... wall to mark the 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush to the wall 3 Install the 3 screws into the anchor plug 4 Hook the unit on the screw heads To the wall surface 6 4 mm 1 4 inch 29 mm 1 1 8 inch Drive the screw to this position Concrete Wall Anchor Plug ...

Page 42: ...n the same line Such connection may cause unsatisfactory operation and would invalidate the approval To connect telephone lines 1 Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow A Note The screws are attached to the front cover with springs so that they will not be lost 2 Insert the screwdriver to the opening of the ferrite core and open it ...

Page 43: ... You can assign one of the incoming call services according to the port number When your PBX is a Panasonic KX TD series telephone system To utilize D PITS Voice Mail Integration Port 1 of the VPS must be connected to the lowest number jack assigned as a VPS extension When D PITS Voice Mail Integration is activated a single extension jack on the PBX provides two single line interfaces with a Port ...

Page 44: ...lephone cord Panasonic KX TD series telephone system Connecting to a Panasonic KX TD series telephone system Please refer to the below illustration L 5 Terminal wire RJ 11 6 pin plug A 4 B 3 H L A B H 2 VPS 100 Note If you make use of D PITS Voice Mail Integration see page 4 81 use a 4 conductor wiring cord b a b H L a b a b H L a Jack 3 Jack 2 assigned to the VPS Port 3 Port 4 Port 1 Port 2 Panas...

Page 45: ...sonic KX T123210BE Panasonic KX TD816E Panasonic KX TD1232E Connecting to CO Line Please refer to the below illustration Terminal wire RJ 11 BT plug Master socket 5 4 2 3 VPS 100 CO Line Note Use a 2 conductor wiring cord The maximum length of the wire varies according to your PBX type Please refer to your PBX Installation Manual 5 Close the front cover of the VPS and PBX if the cover is removed R...

Page 46: ... a printer it must first be connected to the system using a RS 232C cable The wiring and parameters are the same as those for a terminal The communication parameters of the unit have been set to the following values at the factory RS 232C parameters Baud Rate 9600 bps Word Bit Length 8 bits Parity None Stop Bit Length 1 bit Connecting RS 232C cable Precaution Before connecting the cable make sure ...

Page 47: ... 8 20 Circuit Type Signal Name Frame Ground Transmitted Data Received Data Request To Send Ready Signal Ground Data Carrier Detect Data Terminal Ready EIA AA BA BB CA CC AB CF CD CCITT 101 103 104 105 107 102 109 108 2 FG TXD RXD RTS DSR SG DCD DTR Circuit Type EIA AA BA BB CC AB CD Signal Name FG TXD RXD DSR SG DTR Pin No 1 2 3 6 7 20 Signal Name FG RXD TXD DTR SG CTS DSR DCD Pin No 1 3 2 20 7 5 ...

Page 48: ...R input An ON condition of circuit DSR indicates the printer or terminal is ready Cir cuit DSR ON does not indicate that communication has been established with the printer Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned ON by the unit to indicate that it is ON LINE Circuit DTR ON does not indicate that comm...

Page 49: ...ecure Use the AC outlet dedicated to the VPS unit Panas onic DIGITAL Pana sonic DIGIT AL Panason ic Extn 101 Extn 107 CO 01 RS 232C Interface Data Terminal Extn 102 Extn 104 Extn 103 Extn 105 D1232 DIGITAL SUPER HYBRID SYSTEM Panasonic Extn 106 Note When you operate this product the mains socket outlet should be near the product and be easily accessible CO To AC Outlet Panasonic TVP100 VOICE PROCE...

Page 50: ...ce Descriptions This chapter describes all basic optional and programmable features in alphabetical order It also provides information about the conditions programming and operation required related features and operation for all features ...

Page 51: ...conditions that must be satisfied to use the feature service Some features services can only be used exclusively and some require special setting before use Before Reading This Chapter In this chapter important features and services about the VPS are described in the following format Feature Ref Shows the master feature service of the feature service Description Describes the function of the featu...

Page 52: ...gration with a Panasonic KX TD series telephone system is activated All the mailboxes are numbered the same length If your PBX provides extension numbers with three and four digits at the same time the VPS attaches 0 to the end of the three digit numbers to make them to four digits S A Integration Mode page 4 81 Auto Forwarding Description Messages that have not been listened to for a specified am...

Page 53: ...You can record the above prompt in other languages Refer to Recording User Prompts in Chapter 6 If the caller enters an extension number the VPS transfers him to the specified extension automatically How to Access the Automated Attendant Service VPS port Dial a telephone number connected to a VPS port which is assigned to the Automated Attendant service see Port Assignment In the Custom Service Pr...

Page 54: ... extension Incomplete Call Handling Service If the called extension is busy or if there is no answer the caller is offered several options Hold When the line is busy the caller has the option of redialing the extension S A Incoming Call Service page 4 38 Department Dialing page 4 40 Operator s Parameters page 4 41 Dialing Parameters page 4 65 Call Hold Parameters page 4 70 Rotary Telephone Service...

Page 55: ...es Sorry no one is Announce No Answer Answered Busy Unanswered Call Screening Intercom Paging Call Blocking Call a Beeper Hello Record message Hello Call Operator Call a Beeper Call Covering Extension Intercom Paging Another Extension Talk Redial A logical extension A regular extension Enter the ex tension number Call Operator 1 2 3 4 5 6 7 8 9 0 Call Transfer Status Incomplete Call Handling Servi...

Page 56: ...putting the caller on hold see Hold 2 No answer Coverage The caller is treated with the No answer Coverage Mode setting see No Answer Coverage Mode 3 Call Waiting The VPS notifies the operator that another call is waiting by using the Call Waiting feature in the PBX 4 Disconnect Message The caller is disconnected from the VPS after hearing Thank you for calling Conditions Some PBXs do not support ...

Page 57: ...ling In this case the callback number is never displayed even if it is entered correctly Conditions Only the Subscriber or the Message Manager who is authorized by Class of Service programming can use this feature To use this feature the following two conditions must be satisfied a The callback number display code must be included in the beeper number b The beeper is activated and it is within the...

Page 58: ...ated Attendant Service Routes the call to the desired extension b Voice Mail Service Routes the call to the desired mailbox c Interview Service Routes the call to an interview mailbox and the caller will hear questions stored there d Custom Service Routes the call to the desired extension or mailbox by going down the tree structured custom service menus 2 Outgoing Call Services a Message Waiting N...

Page 59: ...e system will take appropriate action 1 Call Screening The Subscriber can decide whether or not to take a call by confirming the caller s name beforehand If this feature is activated the caller hears Record your name at the tone When the call is transferred to the Subscriber s extension the Subscriber hears You have a call from Name To answer the call press 1 Otherwise press 2 and hang up To accep...

Page 60: ...econds default the caller is connected to his intended extension This time length can be changed by System Programming See Intercom Paging Parameter page 4 71 If not the caller hears Sorry this pager is not available The caller then hears the Incomplete Call Handling service menu message Note You can record the above prompt in other languages Refer to Recording User Prompts in Chapter 6 4 Calling ...

Page 61: ...7 Company Greetings Description Used to greet incoming callers to the VPS The Company Greeting is assigned port by port and Day Night basis by the System Administrator If a company greeting is not recorded the caller hears the following voice prompt Good morning Good afternoon Good evening Welcome to the Voice Processing System Note You can record the above prompt in other languages Refer to Recor...

Page 62: ...ailbox b Is not a Logical Extension see Logical Extension c Neither the Call Blocking nor Calling a Beeper is set as the Call Transfer Status see Call Transfer Status S A Covering Extension page 4 21 Subscriber Setting up a Covering Extension Subscriber s Guide page 5 3 Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 Custom Service Description What is Custom Service You can...

Page 63: ...n or requests for repair service These calls have been increasing recently so you decided to introduce a VPS to handle them instead of hiring an operator You want to transfer the calls for repair service directly to the engineers of the respective machines so that the caller can directly talk with the person in charge in detail about the situation of the machine On the other hand you want to use a...

Page 64: ...all when there is no input Chapter 4 describes the details of each parameter In addition to mailbox or extension numbers you can assign another Custom service menu that contains different options See Custom 1 in the above figure If the caller chooses the repair service order he will be transferred into Custom 2 in which he can choose his desired person In this way Custom service will eliminate the...

Page 65: ...enu f Custom Service 1 5 seconds Extn Mbx No Menu Repeat Cycle 1 3 times System User 1 User 2 Prompt Mode Up to 32 alphanumeric characters Description Custom No 1 100 1 f 2 2 3 4 5 6 7 8 9 d 0 c C 1 Extn 3 System REPAIR OR PURCHASE 1 1 b 100 2 b 101 3 b 102 4 b 103 5 6 7 8 9 d 0 c 1 Extn 3 System PRODUCT SELECTION 2 C 3 Input the Custom Service Menus The System Administrator is responsible for the...

Page 66: ...ice c Operator j Department Dialing d Exit k Dial by Name e Previous Menu l Repeat Menu f Custom Service m Main Menu g Voice Mail Service n Fax Transfer Custom 1 Program Service Setting Custom Service Setting Custom 2 Description PRODUCT SELECTION Prompt Mode 1 Sys 2 User 1 3 User 2 System Menu Repeat Cycle 1 3 3 times Call Transfer Anytime Extn Mbx No Extn Wait for Second Digit 1 5 seconds 1 seco...

Page 67: ...r the custom service prompt number 1 through 100 To record custom service exit prompt press 0 Enter the menu messages for Custom 1 and Custom 2 as below Menu Messages of the Sample Program Menu Message For repair service orders press 1 For purchase orders press 2 For facsimiles press 1 For printers press 2 For copiers press 3 For other machines press 4 Custom Number 1 2 5 Checking the Program Afte...

Page 68: ...aylight Saving Time Assignment Description Adjusts the internal clock for the starting and ending day of Daylight Savings Time S A Start Date End Date page 4 61 Department Dialing Feature Ref Automated Attendant Service Description This is a speed dialing function Allows the caller to access his desired extension by simply dialing a one digit number 1 9 during or after hearing the Department Diali...

Page 69: ...ould enter 1 and press the corresponding buttons For example to call Mr Smith enter 1 and 7 6 4 8 for S M I T Each digit of the telephone keypad touch tone telephone only corresponds to alphabetical characters as follows Note To enter the letter Q press 7 To enter the letter Z press 9 Conditions This feature is not available if the extension owner s last name was not registered by the System Admin...

Page 70: ...tion Mode page 4 81 S M Direct Mailbox Access Status page 5 9 D PITS Feature Ref PBX Integration Description Your PBX sends the VPS the information and commands on the calling extension via D PITS interfaced data link to help it work more effectively Using the information and commands the VPS can a identify the extension number of the caller b know where the call is forwarded from and its line sta...

Page 71: ...d one S A Extension Numbering Plan page 4 63 External Message Delivery List Feature Ref External Message Delivery Service Description Allows the Subscriber to deliver an external delivery message to multiple destinations with a single operation Conditions The Subscriber can maintain up to two lists One External Message Delivery List accommodates up to eight entries When the Subscriber changes some...

Page 72: ...livery Internal If you are sending your message only to Subscribers you can send the message to their mailboxes Conditions This feature is available only to Subscribers Class of Service programming determines which Subscriber can use this feature The delivery date should be a date within one month after message recording If the receiver fails to enter the correct password within three tries the VP...

Page 73: ...ective member Subscriber Checking and Setting External Message Delivery Status Subscriber s Guide page 3 7 Fax Management Description When receiving a fax signal CNG Signaling from incoming calls the VPS has a function to transfer the call automatically to a specified fax machine Conditions Up to two fax machines can be assigned If the VPS fails to connect a call to the first fax machine the call ...

Page 74: ...e 5 10 Recording the Names of Personal Group Distribution Lists Subscriber s Guide page 5 11 Deleting from Personal Group Distribution lists Subscriber s Guide page 5 12 Group Distribution List System Feature Ref Message Delivery Internal Message Transfer Description Subscribers may sometimes want to simultaneously send a message to several mailboxes These mailboxes can be put together into one li...

Page 75: ...ice Feature Ref Day Service Description The VPS will provide another service and Company Greetings on days specified as holidays Conditions You can program the special service mode for up to 20 holidays The System Administrator defines whether the settings are canceled or maintained after the holiday is over This service is effective only for specified ports On these ports the Day service setting ...

Page 76: ...the VPS of the state of the call busy answered ringing etc by sending a code with DTMF tone before sending the normal call progress tone busy tone ringback tone etc These codes enable the VPS to immediately recognize the current state of the call and improve its call handling performance Conditions Each code must be set in System Programming according to the PBX codes If your PBX is a Panasonic KX...

Page 77: ...s Extn 101 PBX sends Ringback Code 1 VPS flashes dials Extn 101 Extn 101 Pana sonic DIGIT AL ringing PBX Outside Caller on hold VPS PBX sends Answer Code 5 Extn 101 Pana sonic DIGIT AL answers PBX Outside Caller talking to Extn 101 VPS VPS tells Extn 101 You have a call and disconnects Extn 101 Pana sonic DIGIT AL talking to Outside Caller I 3 Features and Services ...

Page 78: ...xtension See Covering Extension 3 Returning to the Automated Attendant Top Menu The caller hears the Automated Attendant initial menu again and can call another extension 4 Intercom Paging See Call Transfer Status and Intercom Paging 5 Calling a Beeper See Call Transfer Status and Callback Number Entry 6 Calling Operators See Operator Service If the Operator 1 is not available to answer the call t...

Page 79: ... disconnected Subscriber Setting up a Covering Extension Subscriber s Guide page 5 3 Setting the Incomplete Call Handling Status Subscriber s Guide page 5 4 Intercom Paging D PITS Only Feature Ref Call Transfer Status Incomplete Call Handling Service Description Callers can page Subscribers through built in speakers and external paging equipments Conditions This feature is available only when the ...

Page 80: ...view mailbox number 3 Automated Attendant Service Each Subscriber can assign his Interview mailbox to receive the messages when the Subscriber is unavailable to answer the call see Incomplete Call Handling Service Leaving a Message 4 Custom Service An Interview mailbox number can be assigned to a key as the destination of the call transfer see Custom Service Conditions Mailbox programming determin...

Page 81: ...he caller by pressing the feature button Also he can stop listening to the message by going on hook Conditions This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated which provides a feature button for Live Call Screening If the Subscriber answers the call the VPS stops recording according to the PBX programming when he starts to...

Page 82: ... 4 22 S M All Calls Transfer to Mailbox page 5 5 Mailbox Feature Ref Voice Mail Service Description A mailbox receives messages sent to the Subscriber Subscribers can also send messages through the mailbox The VPS accommodates up to 64 mailboxes including the System Manager s mailbox and the Message Manager s mailbox Subscriber s Mailbox Up to 62 Subscriber s mailboxes can be assigned The Subscrib...

Page 83: ...ce prompts commonly used in the whole system By accessing this mailbox the Message Manager performs a variety of Message Manager services see Voice Mail Service Any caller of course can leave messages This mailbox also works as the General Delivery Mailbox General Delivery Mailbox Callers who are not familiar with Voice Mail operation or who are calling from rotary telephones are transferred to th...

Page 84: ...p Mailboxes page 4 19 New Message Retention Time page 4 28 Saved Message Retention Time page 4 28 Message Length page 4 28 Mailbox Capacity Maximum Messages page 4 28 Mailbox Capacity Maximum Message Time page 4 28 S M Setting up Mailboxes page 5 4 New Message Retention Time page 5 7 Saved Message Retention Time page 5 7 Message Length page 5 8 Number of Messages page 5 8 Total Message Time page 5...

Page 85: ... destination External Message Delivery You can directly send your message to both Subscribers and Non Subscribers Conditions This feature is only available to the System Manager and the Subscriber Up to 20 mailboxes can be specified as destinations For example if a Personal Distribution Group List which contains eight members has been already specified there is room for 12 more mailboxes S M Deliv...

Page 86: ...ed can be canceled only if it has not been listened to As for a Group Distribution List you can cancel the message delivery on a mailbox basis S M Checking Mailbox Distribution page 5 15 Subscriber Checking Mailbox Distribution Subscriber s Guide page 3 3 Message Reception Mode Description The Subscriber can specify whether callers are directed to the regular mailbox or the Interview mailbox when ...

Page 87: ...Up to 20 mailboxes can be specified as destinations Messages specified as private by the message sender cannot be transferred Messages transferred to other mailboxes still remain in the Subscriber s mailbox until the Subscriber erases them himself or until the Saved Message Retention Time expires S A Saved Message Retention Time page 4 28 S M Listening to Messages page 5 17 M M Listening to Messag...

Page 88: ...schedule for Monday the following System Programming is required 12AM 2 4 6 8 10 12PM 2 4 6 8 10 12AM Dev 1 Telephone Dev 2 Beeper Dev 3 Telephone Device 2 Parameters Number to Dial Type Beeper Use Device Scheduled Schedule Time Frame 1 Time Frame 2 Day Start Time End Time Start Time End Time Mon 9 00 AM 7 00 PM Device 1 Parameters Number to Dial Type Telephone Use Device Scheduled Schedule Time F...

Page 89: ...till exist in the mailbox on condition that a the Subscriber gains access to the mailbox b the attempt to the third device fails c the day changes If the message is recorded at the last moment of a day it is likely that the day will change before the VPS starts calling In this case no notification will be given even if the message was recorded properly To have all the messages notified System prog...

Page 90: ... 5 14 Message Waiting Notification Lamp Description The VPS notifies the Subscriber that there are unplayed messages waiting in the mailbox by illuminating the Message Waiting Lamp on his telephone This feature eliminates the need to regularly check the mailbox Conditions This feature is also available to the Message Manager Class of Service programming determines which Subscriber can have this fe...

Page 91: ...Message page 4 67 S M Message Notification Status page 5 9 M M Setting Message Waiting Lamp Status page 6 7 Subscriber Message Waiting Lamp Notification Setting Subscriber s Guide page 5 13 Multi Lingual Service Description Callers can hear the voice prompts in one of the three languages which the VPS supports Prompt Options The VPS supports three prompt options System prompt English recorded at t...

Page 92: ...he port setting is valid In some services however additional settings which replace the port setting are required Some services also do not support the Multi Lingual service itself In outgoing call services there is no port setting Prompt mode should be specified on a COS basis Port Incoming Call Service Prompt COS Setting Prompt Mode COS Authoriza tion Prompt For External Message Delivery Custom ...

Page 93: ...tephan Jones press 1 If with Ms Sally Williams press 2 Supporting the Multi Lingual Service in the Custom Service Custom 1 acts as a language selection menu where the caller selects the language he wishes to hear For example to provide bilingual service in English and Spanish record the menu message of Custom 1 in English or Spanish as follows Outgoing Services Incoming Services Voice Mail Service...

Page 94: ... mode to User 1 Spanish Create subsequent menus in this manner S A Class of Service Setting Prompt Mode page 4 30 Special Feature Authorization Prompt Mode page 4 34 Incoming Call Service Prompt page 4 38 Custom Service Prompt Mode page 4 51 Prompt Setting page 4 62 S M Subscriber Service Prompt Mode page 5 9 M M Recording Company Messages page 6 12 Subscriber Recording Personal Greetings Subscrib...

Page 95: ...ed from the VPS after hearing Thank you for calling 4 Next Operator The caller is transferred to Operator 2 s extension The factory setting is Caller Select Conditions Next Operator cannot be set for the Operator 3 S A No answer Coverage Mode page 4 47 Operator Service Description Up to three operators can be assigned to help callers reach their desired extension Another three operators can be ass...

Page 96: ...ith all Panasonic KX T series PBXs and it can be programmed to work with most other manufactures PBXs that fully support single line telephone interfaces However since both the VPS and PBX are independent systems Integration with the PBX is necessary to make the two systems work more closely Operator 1 Busy Options Disconnect Call Waiting Hold Use No answer No answer Options Disconnect Leave Messa...

Page 97: ...al greeting messages if necessary with their own voice for callers who enter the mailbox Personal Greetings can be categorized into the following three types a No Answer played during business hours b Busy played whenever the line is busy c After Hours played outside of business hours The No answer greeting is also played a when the caller accesses the mailbox directly b when the Busy or the After...

Page 98: ...e caller before recording S A Play System Prompt after Personal Greeting page 4 29 S M Play System Prompt After Personal Greeting Status page 5 8 Port Service Feature Ref Call Services Description One of the incoming call services can be assigned to each port Also a Company Greeting number prompt mode and delayed answer time can be set by respective ports More Information Incoming Call Service The...

Page 99: ...eceive Message Description All Subscribers System Manager and Message Manager can listen to the messages left in their mailboxes More Information Reply to Message Sender After listening to a message the Subscriber can reply to the sender without specifying the extension Message Transfer After listening to a message the Subscriber can transfer it to other mailboxes Message Scan Subscribers can list...

Page 100: ...oes not have to specify the sender s mailbox or extension The date and time for reply can be also specified Conditions This feature is available to the Subscribers the System Manager and the Message Manager There are four possible situations which can utilize this feature a When messages are transferred or delivered via other Subscriber s mailboxes Message Delivery Internal Message Transfer b When...

Page 101: ...rst few seconds because they are unfamiliar with the VPS The System Administrator needs to define guidance for daytime and nighttime respectively When the operator is not available to answer a call the call is treated by the operator s coverage mode see Operator Service When calls from rotary telephones enter a Custom service they are treated according to the System Programming of Custom service W...

Page 102: ...here functions have been assigned to each number or when is necessary to enter the specified parameters such as date or time Subscriber Accessing VPS Services Subscriber s Guide page 1 3 Special Feature Authorization Description Determines whether or not to allow the Subscriber to use the following special features Message Waiting Notification External Message Delivery Auto Forwarding Conditions A...

Page 103: ...ng the System Clock page 6 11 System Reports Description The System Administrator can provide eight types of system reports to help monitor the VPS operating status The reports can be sent out via the RS 232C port to a printer or a terminal The following eight report options are available Mailbox Assignments This report provides information about authorized features for each mailbox and current se...

Page 104: ...nversation in his own mailbox or other Subscribers mailboxes while talking on the phone A beep sounds every sixteen seconds during recording Conditions This feature is available only if D PITS Voice Mail Integration with a Panasonic KX TD series telephone system is activated which provides a feature button for Two Way Recording When the Subscriber records his Two Way telephone conversation he shou...

Page 105: ...stom service menu MWL Sets the retry count of Message Waiting Lamp MRL Sets the minimum recording length of a message MPLT Displays the user prompt recording status HELP Lists utility command names QSET Sets up the VPS so you can use it quickly S A Utility Commands page 7 2 Voice Mail Service Description This service is a message taking service which allows the Non Subscriber to leave a message in...

Page 106: ...Broadcasting Messages Obtaining the System Reports Setting the System Clock Receiving Messages Delivering Messages to Mailboxes Setting Password Message Manager Service Supports a variety of message recording services unique to the Message Manager by accessing the Message Manager s mailbox The Message Manager takes care of the General Delivery Mailbox recording Company Greetings and voice prompts ...

Page 107: ...nd 1 Prompt Options System prompt recorded in English at the factory User 1 prompt to be recorded by the Message Manager User 2 prompt to be recorded by the Message Manager By recording User 1 or User 2 prompt in other languages Multi Lingual service is available in the VPS These user prompts can also be used when you want to modify some phrases in the System prompt Recording User 1 and User 2 Pro...

Page 108: ...ller will hear Prompt 538 Message recorded on date prompt 248 time prompt 249 mailbox number prompt 418 has not been received Chapter 6 lists the table of the linked prompts with other modifiable prompts Conditions Only the System prompt English is available to the System Manager and the Message Manager see Multi Lingual Service S A Class of Service Setting Prompt Mode page 4 30 Incoming Call Serv...

Page 109: ...Editing Mailboxes 4 19 4 5 1 2 Deleting a Mailbox 4 25 4 5 1 3 Resetting a Mailbox Password 4 25 4 5 1 4 Listing Mailboxes 4 26 4 5 2 Setting COS Class of Service Parameters 4 27 4 5 2 1 Class of Service Setting 4 27 4 5 2 2 Special Feature Authorization 4 32 4 5 3 Port Service 4 37 4 5 3 1 Port Assignment 4 37 4 5 4 Service Settings 4 40 4 5 4 1 Automated Attendant Parameters 4 40 4 5 4 2 Custom ...

Page 110: ... System Reset Clear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY Notes 5 Quick Setup in the above screen does not appear in the ASCII TERMINAL mode You may exit and return to the previous screen by pressing In this Chapter 4 if you want to clear the programming value of any parameter press the Back Space key Some settings cannot be cleared as pertaining to the specification 1 Program If you need...

Page 111: ...me setting and so on See page 4 8 Especially if you have a Panasonic KX TD series telephone system with D PITS Voice Mail Integration the Quick Setup will be completed at the same time you start up the system see page 4 6 Make sure the following conditions are satisfied The rotary switch is set to 2 or 3 before turning on the power switch of the system See page 2 4 The VPS is connected to extensio...

Page 112: ...rresponding key number directly then press RETURN Key 1 9 RETURN Functions Moves the cursor to the previous line Moves the cursor to the next line Moves the cursor to the right Moves the cursor to the left Directly moves the cursor to the specified number Selects reversed item Exits the current screen and returns to the previous step in the menu Other RS 232C Terminals ASCII Terminals You can choo...

Page 113: ... Top Menu 1 3 1 1 System Administration Top Menu 1 3 1 1 means the following steps 1 Press 1 in the System Administration Top Menu You will see the next menu 2 Press 3 and RETURN You will see the next menu 3 Press 1 and RETURN You will see the next menu 4 Press 1 and RETURN Port 1 Day Mode Menu will be displayed on the terminal Program Port Service Port1 Day Mode Menu Company Greeting No 1 32 Inco...

Page 114: ...SETUP 1 2 3 3 When System Setup is completed successfully the display shows In D PITS Integration mode Active COs 1 2 3 4 DPITS Interface Connection is Established ON LINE MODE In non D PITS Integration mode Active COs 1 2 3 4 ON LINE MODE If System Setup is not completed successfully In D PITS Integration mode Active COs 1 2 3 4 DPITS Interface Connection is not Established OFF LINE MODE Note Act...

Page 115: ...e connections and the required programming In non D PITS Integration mode OFF LINE MODE 4 Press RETURN Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number 5 Press 1 or 2 to specify the RS 232C terminal type System Administration Top Menu 1 Program 2 System Reports 3 Utility Command 4 System Reset Clear 5 Quick Setup SELECT ITEM AND PRESS RETURN KEY Note 5 Quick Setup ...

Page 116: ...or connection to Panasonic KX T series telephone systems This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system will prompt you to enter modify or confirm settings based upon which PBX type you select By entering the appropriate informa...

Page 117: ... KX TD816 or 7 KX TD1232 However if D PITS Voice Mail Integration is not supported with your KX TD series telephone system you have to program the integration mode to None or Inband before the Quick Setup see page 4 81 After selecting your PBX type here you will go to Step 3 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T1232 4 KX T96 5 KX T336 6 KX TD816 7 KX TD1232 8 ...

Page 118: ... 26 135 27 136 28 137 29 138 30 139 31 140 32 141 33 142 34 143 35 144 36 145 37 146 38 147 39 148 40 149 41 150 42 151 43 152 44 153 45 154 46 155 47 156 48 157 49 158 50 159 51 160 52 161 53 162 54 163 55 164 56 165 57 166 58 167 59 168 60 169 61 170 62 171 Please enter extension numbers S Next Screen Enter extension numbers of persons who need a personal mailbox Subscriber mailbox with 2 to 5 d...

Page 119: ...igned 61 Vacant 1 Then you can change the status of a mailbox from Delete to Make 2 Owner s last name Up to 16 alphabetic characters can be assigned as an owner s last name Notes Mailbox numbers displayed on this screen Panasonic KX TD Series Telephone System with D PITS Voice Mail Integration The same numbers as the extension numbers of your KX TD series telephone system which are automatically t...

Page 120: ...ng Mailboxes on page 4 19 Quick Setup Port Service Setting All ports are currently setup to handle callers with standard automated attendant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Cu...

Page 121: ... the ports depend on the position of the rotary switch you used when starting up the system see page 4 6 Position 0 or 2 Auto Attend using Custom 1 Position 3 Voice Mail using Custom 2 If you want to select other incoming call services see Port Assignment on page 4 37 Step 6 Password setting You can assign the System Administrator password and System Reset Clear password in this screen if necessar...

Page 122: ... month and year Note If you have a Panasonic KX TD series telephone system with D PITS Integration Date and Time are synchronized between the PBX and the VPS automatically You can go to the next screen by pressing RETURN Step 8 Activating the Quick Setup Quick Setup Setup To set up the mailbox and restart select Yes To cancel and exit select No 1 Yes 2 No To activate the Quick Setup press 1 To can...

Page 123: ...ck Setup Setup To set up the mailbox and restart select Yes To cancel and exit select No 1 Yes 2 No Setup 101 Please Select Your Terminal Type 1 ASCII TERMINAL 2 VT100 Please Enter the Number Then CARD TEST SYSTEM SETUP and 1 2 3 appears on the screen one by one as shown below When the Quick Setup is finished the screen shows Press RETURN ...

Page 124: ...ort 3 1 Day Mode 2 Night Mode 4 Port 4 1 Day Mode 2 Night Mode 4 Service Setting 1 Automated Attendant 1 Department Dialing 2 Operator s Parameter 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Alternate Extension 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Class of Service Setting 2 Authorization Setting COS No 1 64 Entry 1 D...

Page 125: ...t Setting 6 Others 6 Hardware Setting 1 RS 232C 2 Port Setting 3 PBX Interface Parameter 1 Dialing Parameter 2 Inband Signaling 1 Inter digit Timeout 3 Digit 2 Input Output 4 4 Programming Menu Structure Diagram Port 1 Port 2 Port 3 Port 4 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom...

Page 126: ...inistration Top Menu 1 Program Menu 1 Mailbox Setting 2 Class of Service 3 Port Service 4 Service Setting 5 System Parameter Setting 6 Hardware Settings SELECT ITEM AND PRESS RETURN KEY Before starting the system parameters setup Use the Worksheets provided to record the information you will need to set up system parameters Just fill in the blanks with the information requested Once you have finis...

Page 127: ...System Administration Top Menu 1 1 Program Mailbox Setting Menu 1 Enter Edit 2 Delete 3 Password Reset 4 Mailbox Listing SELECT ITEM AND PRESS RETURN KEY 4 5 1 1 Creating and Editing Mailboxes You can create up to 62 Subscriber mailboxes or edit existing ones by entering a mailbox number System Administration Top Menu 1 1 1 Program Mailbox Setting Enter 1 Enter Edit 2 Delete 3 Password Reset 4 Mai...

Page 128: ...x number length has been defined it cannot be changed in Mailbox Setting screen Creating mailboxes p 4 11 Initializing the System p 7 23 Parameter Description Function Reference System Administration Top Menu 1 1 1 Mailbox No Program Mailbox Setting Enter Menu 1 Mailbox Setting 2 Notification Setting SELECT ITEM AND PRESS RETURN KEY Editing Mailboxes You can edit the parameters of each mailbox bas...

Page 129: ...Automated Attendant service will be trans ferred by caller s choice Covering Extension is one of Incomplete Call Handling service options which can be activated or deactivated using telephone by the Subscriber Notes An extension group list number and Logical Extension number cannot be assigned as a Covering Extension The Subscriber can also specify the Covering Extension number using telephone Use...

Page 130: ...ion of your PBX Logical Extension p 3 33 Reference Description Function Parameter Notification Setting You can set parameters for the Message Waiting Notification Device feature Up to three different destinations Device 1 2 3 per mailbox can be specified Notes Class of Service programming determines whether or not the Subscriber can utilize this feature For managers only the Message Manager COS No...

Page 131: ...extension number has been already assigned to this parameter Applies only when your PBX type is T308 or T616 Callback Number Entry p 3 7 M W N Device p 3 38 Type p 4 24 Beeper Callback No Entry Mode p 4 33 Description Function Reference Parameter Value Range default Program Mailbox Setting Notification Setting Menu Device 1 Parameters Number to Dial 901234567 Type Telephone Use Device Scheduled Nu...

Page 132: ...ecifies the length of time in minutes the VPS is to wait after a no answer condition before trying to make a notification call to Device 1 again Specifies a weekly schedule for Message Waiting Notification Note This parameter is valid only when Use Device is set to Scheduled 0 4 times 0 2 120 min 3 2 120 min 30 1 12 hour 00 59 minute AM PM a m p m All Day Space No Use Number of Retries Busy Delay ...

Page 133: ...istribution lists delete personal group distribution lists assigned to the mailbox erase the Subscriber s name and cancel external delivery messages While deleting a mailbox the on line service of the system must be stopped See Off line Set on page 7 2 4 5 1 3 Resetting a Mailbox Password If a Subscriber has forgotten his mailbox password he can ask either you or the System Manager to delete his m...

Page 134: ...e system on the terminal System Administration Top Menu 1 1 4 Program Mailbox Setting Mailbox Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 ...

Page 135: ...f Service Menu 1 Class of Service Setting 2 Authorization Setting SELECT ITEM AND PRESS RETURN KEY 4 5 2 1 Class of Service Setting COS Nos 1 62 for Subscribers System Administration Top Menu 1 2 COS No 1 62 1 Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No 1 Personal Greeting Length 8 60 sec 16 New Message Retention Time 1 30 days 5 Saved Message Retention Time 1 30 day...

Page 136: ...e held in one mailbox at a time When you send a message using the Group Distribution List the VPS will ignore this setting and send the message anytime Specifies the total amount of time for messages both new and saved allowable in one mailbox Specifies message retrieval order 1 LIFO Messages are played back from the newest to the oldest 2 FIFO Messages are played back from the oldest to the newes...

Page 137: ... can monitor a messages being recorded in his own mailbox and can talk to the caller if he wants to In this case the VPS continues to record the conversation unless it was deactivated by the PBX beforehand If set to Yes the VPS will delete the recording However the Subscriber can hold the messages in his mailbox if the following two conditions are satisfied The PBX allows the VPS to continue recor...

Page 138: ... Prompt Mode 1 8 1 1 SYSTEM 2 USER 1 3 USER 2 USER 1 Incomplete Call Handling Service p 3 29 Intercom Paging Parameter p 4 71 Subscriber Service p 3 56 Voice Prompts p 3 58 COS Nos 63 64 for Managers System Administration Top Menu 1 2 COS No 63 64 1 Recording User Prompts p 6 15 Parameter Description Function Reference Program Class of Service Class of Service Setting Menu CLASS OF SERVICE No 63 f...

Page 139: ...box The days are counted from the next day of the first message playback If 0 unlimited is selected the saved messages remain in the mailbox until they are erased by the mailbox owner Defines the maximum length of one message that callers can leave in the mailbox Specifies the maximum number of messages including both new and saved which can be held in one mailbox at a time Specifies the total amo...

Page 140: ...y this programming Other parameters are not assignable If a special feature authorization is set to No sub parameters are not assignable COS Nos 1 62 for Subscribers System Administration Top Menu 1 2 COS No 1 62 2 4 5 2 Setting COS Class of Service Parameters Program Class of Service Authorization Setting Menu CLASS OF SERVICE No 1 Authorization of Message Notification No Beeper Callback No Entry...

Page 141: ... VPS will ask the caller to enter his callback number After After message recording the VPS will ask the caller to enter his callback number Disable The VPS will not ask the caller to enter his callback number Notes To utilize this feature the beeper number must include the callback number entry code X See Notification Setting in page 4 22 When Disable is selected or the caller does not enter his ...

Page 142: ...minutes the VPS is to wait before forwarding the unlistened messages If new messages are not received by the Subscriber before this time expires the VPS forwards them to the destination mailbox The maximum delay time is 99 hours 59 minutes more than four days Note The delay time must be shorter than the New Message Retention Time Otherwise messages will be deleted before being forwarded Specifies ...

Page 143: ...ure Select After message recording the VPS will ask the caller if the message is urgent If specified as urgent the VPS will ask the caller to enter his callback number Without Without message recording the VPS will ask the caller to enter his callback number Before Before message recording the VPS will ask the caller to enter his callback number M W N p 3 38 3 41 Notification Setting p 4 22 Parame...

Page 144: ...Notes To utilize this feature callback number entry code X should be included in the Message Manager s beeper number See Notification Setting no page 4 22 When Disable is selected or the caller does not enter his callback number System Callback No will be displayed on the beeper s display Lets the VPS turn on the message waiting lamp again if unplayed messages are still left in the mailbox after t...

Page 145: ...d answer time System Administration Top Menu 1 3 Program Port Service Port1 Menu 1 Day Mode 2 Night Mode SELECT ITEM AND PRESS RETURN KEY Program Port Service Menu 1 Port 1 2 Port 2 3 Port 3 4 Port 4 SELECT ITEM AND PRESS RETURN KEY Program Port Service Port1 Day Mode Menu Company Greeting No 1 32 Incoming Call Service Auto Attn Incoming Call Service Prompt User 1 Delayed Answer Time 0 15 sec 0 4 ...

Page 146: ... service is set to Interview or Custom If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Specifies in which language rotary callers hear the voice prompts when they cannot enter any digit to select a Prompt Selection Number while Multi Lingual selection menu message is being played Delayed Answer Time 0 15 sec 0 Specifies wh...

Page 147: ...2 Program Port Service Port1 Night Mode Menu Company Greeting No 1 32 Incoming Call Service Auto Attn Incoming Call Service Prompt User 1 Delayed Answer Time 0 15 sec 0 Descriptions are same as Port 1 Day Mode Port 2 3 4 Day Mode Same as Port 1 Day Mode Port 1 2 3 4 Night Mode Same as Port 1 Day Mode ...

Page 148: ... Program Service Set Auto Attn Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extension SELECT ITEM AND PRESS RETURN KEY 4 5 4 1 1 Department Dialing Department Dialing is a speed dialing feature which allows the caller to reach his desired extension by simply dialing one digit 1 through 9 System Administration Top Menu 1 4 1 1 Program Service Set Auto Attn Department Dialing Menu D...

Page 149: ...cription Function Reference 4 5 4 1 2 Operator s Parameters Specifies the operators Operator 1 2 3 extensions mailboxes and the treatment of operator seeking calls Operator s parameters can be set for both Day and Night mode individually System Administration Top Menu 1 4 1 2 Program Service Set Auto Attn Operator Menu 1 Day Mode 2 Night Mode SELECT ITEM AND PRESS RETURN KEY System Administration ...

Page 150: ... W N Lamp p 3 41 Operator s Extensions p 6 10 Operator Service p 3 46 Operator Service Operator s Extension Operator s Mailbox No 1 Disable 2 Enable Enable 2 5 digits 0 2 5 digits 998 Operator 1 Day Mode Activates or deactivates the Operator service specifies Operator 1 s extension and the treatment of calls transferred to Operator 1 s extension When Operator service is activated operator seeking ...

Page 151: ...e time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave Message The VPS prompts the caller to leave a message in Operator 1 s mailbox 3 Disconnect Message The VPS disconnects the call after playing Thank you for calling 4 Next Operator The VPS transfers the call to Operator 2 Busy Cov...

Page 152: ...perator call coverage parameters are set to forward to the next operator on busy no answer the call may go to the VPS if the Operator has set the call forwarding to the VPS on his extension Parameter Value Range default Description Function Reference Operator 2 Day Mode Operator seeking calls come in on Operator 2 when Operator 1 is busy or unanswered and Operator 1 s parameters are set as follows...

Page 153: ...nnects the call after playing Thank you for calling Specifies how to treat calls when Operator 2 does not answer it within the time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave Message The VPS prompts the caller to leave a message in Operator 2 s mailbox 3 Disconnect Message The V...

Page 154: ...rator 3 s extension may be prompted to leave a message in this mailbox depending on the settings of Busy Coverage Mode or No answer Coverage Mode Specifies how to treat calls when Operator 3 is busy 1 Hold The VPS calls Operator 3 again while putting the caller on hold 2 No answer Coverage The VPS offers an option defined by No answer Coverage Mode to the caller 3 Call Waiting The VPS signals Oper...

Page 155: ...Mode Parameter Description Function Reference Value Range default No answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to treat calls when Operator 3 does not answer it within the time length defined by Operator No answer Time 1 Caller Select The VPS offers the following two options to the caller a Leave a message b Call another extension 2 Leave...

Page 156: ...e see page 4 82 System Administration Top Menu 1 4 1 3 Alternate Extension Group Enter You can put 32 extensions together in a group to use the alternate transfer sequence Program Service Set Auto Attn Alternate Extn Enter Extension 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Enter the Extension Number Program Service Set Auto Attn Alternate Extn Menu 1 E...

Page 157: ...t up all extensions registered in the alternate extension group System Administration Top Menu 1 4 1 3 3 Alternate Extension Delete You can delete extension numbers from the alternate extension group System Administration Top Menu 1 4 1 3 2 Program Service Set Auto Attn Alternate Extn Delete Extension 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Enter the ...

Page 158: ...hoose one of the following functions or services a Transfer to Mailbox h Call Transfer Service b Transfer to Extension i Subscriber Service c Operator j Department Dialing d Exit k Dial by Name e Previous Menu l Repeat Menu f Custom Service m Main Menu g Voice Mail Service n FAX Transfer Value Range default Parameter Description Function Reference Up to 32 alphanumeric characters None Description ...

Page 159: ... dialing the extension number The Mbx setting enter M enables the caller to leave messages in the mailbox by entering the mailbox number of the person to whom caller wishes to leave messages The No setting enter N deactivates call transfer Used to resolve the problem that the first digit of the extension or mailbox number is the same as one of the custom service menu choices The VPS will wait for ...

Page 160: ...r Custom service if programmed g Voice Mail Service Allows the caller to access the Voice Mail service h Call Transfer Service Allows the caller to access the Call Transfer service i Subscriber Service Allows the caller to access the Subscriber service Available only when calls are from Subscribers j Department Dialing Transfers the caller to the department dialing menu k Dial by Name Lets the cal...

Page 161: ...up 2 Extension Group SELECT ITEM AND PRESS RETURN KEY 4 5 5 1 1 Mailbox Group A Subscriber may sometimes want to send a message simultaneously to several mailboxes These mailboxes may be put together into a list known as a mailbox group list The VPS can have up to 20 system mailbox group lists Each mailbox group list can have up to 20 destination mailbox numbers You can add delete and review membe...

Page 162: ...ox number The Subscriber can transfer or deliver messages to all members of this group by simply specifying the Group List No Enter the name for your reference Press RETURN to skip this setting Specifies mailbox numbers belonging to this group Group Distribution List System p 3 25 Recording Voice Labels for Mailbox Lists p 6 15 None Parameter Description Function Program System Parameter System Gr...

Page 163: ...umbers System Administration Top Menu 1 5 1 1 3 Program System Parameter System Group Assignment Mailbox Group Listing 1 12345 Mbx Group Name 1 11 2 11111 Mbx Group Name 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 4 5 5 1 2 Extension Group You can put several extensions together into a list The VPS can have up to 20 system extension group lists Each group can have up to 20 extensions You can add...

Page 164: ...2 13 14 15 16 17 18 19 20 Enter the Extension Number Value Range default Extension Group p 3 22 The Extension of the Owner p 4 21 Parameter Description Function Reference Extension Group List No Group Name Member 1 20 2 5 digits None Up to 16 characters 2 5 digits None Specifies any vacant extension number Note Extension Group List No can be assigned as The Extension of the Owner of a mailbox so t...

Page 165: ...ing 1 12345 Ext Group Name 1 11 2 11111 Ext Group Name 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 10 20 Program System Parameter System Group Assignment Extension Delete GROUP No XXX Extension Group Name EXTENSION GROUP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Enter the Number You Want to Delete 4 5 5 2 Day Service Day service is a timer function that provides the appropriate way of incomin...

Page 166: ...liday Setting Menu 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holiday Listing SELECT ITEM AND PRESS RETURN KEY System Administration Top Menu 1 5 3 You can program a special service mode for up to 20 holidays The VPS will provide the specified incoming call service and company greetings according to the day service setting of the holiday If a day is set as a holiday the starting and ending...

Page 167: ...me Enter the Holiday Number 1 20 System Administration Top Menu 1 5 3 1 Holiday No 1 20 Program System Parameter Holiday Setting Enter Holiday 1 Holiday Number 1 Name of Holiday Date MM DD Retain Holiday No Service Auto Attn Company Greeting Number 1 32 Port Affected 1 2 3 4 1 2 3 4 Name of Holiday Date Retain Holiday Up to 16 characters None MM Month DD Day None 1 Yes 2 No No Value Range default ...

Page 168: ...east one port must be specified The unspecified port s provide s the usual incoming call service Note The value range depends upon the models Company Greetings p 3 12 Port Service p 3 49 Reference Description Function Parameter Holiday Setting Delete You can cancel the Holiday service setting by specifying a holiday number 1 20 System Administration Top Menu 1 5 3 2 Program System Parameter Holida...

Page 169: ...oliday Name 10 No Holiday Name 20 No Holiday Name 4 5 5 4 Daylight Saving Time Used to adjust the internal clock for the starting date and ending date of the daylight saving time System Administration Top Menu 1 5 4 Program System Parameter Daylight Saving Time Menu Start Date 1 hour forward MM DD MM DD End Date 1 hour back MM DD MM DD Start Date End Date MM Month DD Day None Value Range default S...

Page 170: ... enables the caller or the receiver of an external delivery message to select a language of voice prompts This setting is required when either one or both of the following parameters are set to Selective Port Assignment Incoming Call Service Prompt Authorization of External Message Delivery Prompt Mode Example For service in English press 7 For service in Spanish press 8 For service in Chinese pre...

Page 171: ...42 Message Scan p 3 37 Parameter Description Function Reference System Administration Top Menu 1 5 6 4 5 5 6 Other Parameters Program System Parameter Others Menu 1 Extension Numbering Plan 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameter 8 FAX Management 9 Disconnect Parameter SELECT ITEM AND PRESS RE...

Page 172: ...r of your PBX Up to 16 entries can be registered in the list Each entry contains 2 5 digits of numeric characters 0 9 and X which matches any digit Extension numbers cannot begin with 0 Examples a If valid extension numbers of your PBX are 101 through 164 and 201 through 264 specify the numbers as follows 1XX Indicates any three digit extension number starting with 1 2XX Indicates any three digit ...

Page 173: ...going call setup sequence 123 4567 For periodic port usage reports the VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purpose Specifies the amount of time that the VPS should wait before receiving the transferred call if there is no answer at the destination extension Specifies the amount of time that the VPS should wait befor...

Page 174: ...T 9 Dial Tone Detection dial outside phone number 9 is the CO line access number D Disconnecting F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes 4 5 5 6 3 Message Waiting Notification The following parameters are used to control the handling of message notification calls System Administration Top Menu 1 5 6 3 Program System Par...

Page 175: ...eceive the message This setting is useful if the first attempt has unsuccessful for some reason Specifies the maximum number of digits the caller can enter as a callback number This number will be displayed on beepers if Beeper Callback No Entry Mode is activated Sets the maximum time allowed between each digit on Beeper Callback No Entry If the caller does not enter any digits within this length ...

Page 176: ...number of times that an external message delivery call should be attempted when the destination is busy or if there is no answer Specifies the length of time in minutes the VPS is to wait after a busy condition before trying to deliver the message again Specifies the length of time in minutes the VPS is to wait after a no answer condition before trying to deliver the message again Specifies the po...

Page 177: ...en the specified length of time is exceeded This telephone number is announced in the callback message to the recipient as the telephone number he should call to retrieve the sender s message The VPS plays the callback message to recipients if the person answering the call was unable to enter the correct password and could not receive the message 4 5 5 System Parameter Settings Value Range default...

Page 178: ...hould wait before asking the caller whether to redial Example To continue redialing press 1 If set to Enable the caller can hold the call or take an Incomplete Call Handling service option For example leaving a message when the called extension is busy While on hold the VPS asks the caller repeatedly whether he wishes to continue the hold or take an Incomplete Call Handling service option If set t...

Page 179: ...G D M Value Range default Defines how the VPS treats callers who are calling from a rotary telephone or callers who are unfamiliar with the VPS operation Note G D M General Delivery Mailbox Operator Service p 3 46 Rotary Telephone Service p 3 52 Parameter Description Function Reference 4 5 5 6 7 Intercom Paging Parameter Intercom Paging is a PBX feature which makes it possible to page a caller s d...

Page 180: ...lash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second X Pager Dialing A Answer 1 9 0 Dial Codes Specifies the intercom paging release code required by your PBX Up to 12 alphanumeric characters can be set using the same letters and dial codes as the Intercom Paging sequence Specifies the length of time in seconds that the VPS should wait before terminating th...

Page 181: ...lable for each Subscriber is determined on a COS by COS basis Intercom Paging Group p 4 30 4 5 5 6 8 Fax Management Transfers incoming fax calls to a fax extension Up to two fax extensions can be specified as the destinations of automatic fax transfer so that one serves as a backup for the other If the main fax extension is not available to receive a fax call the VPS will transfer it to the altern...

Page 182: ...e VPS will transfer a fax call to this extension Specifies the length of time in seconds the VPS is to wait before taking another action if there is no answer Note This timer applies to the fax call which has been transferred to the main fax or alternate fax extension Specifies the mailbox number of the Fax Manager to which the VPS will notify status of fax calls depending on Fax No answer Coverag...

Page 183: ...ceived fax calls in the Fax Manager s mailbox If set to No the VPS does not take any action on successfully received fax calls 1 No 2 Mbx 3 Extn No Fax Notification Mode Value Range default Description Function Reference Parameter Fax Management p 3 24 4 5 5 6 9 Disconnect Parameter System Administration Top Menu 1 5 6 9 Programming System Parameter Others Disconnect Parameter Menu Maximum Silence...

Page 184: ...f parity used for error detection Program Hardware Menu 1 RS 232C 2 Port Setting 3 PBX Interface Parameters SELECT ITEM AND PRESS RETURN KEY 4 5 6 1 RS 232C Parameters System Administration Top Menu 1 6 1 Program Hardware RS 232C Menu Baud Rate 9600 Word Bit Length 8 Parity None Stop Bit Length 1 Value Range default Baud Rate Word Bit Length Parity 1 300 b p s 2 600 b p s 3 1200 b p s 4 2400 b p s...

Page 185: ... the byte Data Terminal or Printer Connection p 2 15 4 5 6 2 Port Setting The VPS must be connected to a PBX telephone line port before system start up System Administration Top Menu 1 6 2 Parameter Description Function Reference Program Hardware Port Setting Menu 1 Port 1 2 Port 2 3 Port 3 4 Port 4 SELECT ITEM AND PRESS RETURN KEY Port Setting Menu System Administration Top Menu 1 6 2 1 Program H...

Page 186: ... 1 Dialing Parameters These parameters tell the VPS how to initiate and control call transfers how to set up outgoing calls and how to control message waiting lamps on extensions The easiest way to verify the correct code sequences for non Panasonic KX T series telephone systems is to manually execute the sequences from a single line telephone SLT with your PBX Specifies the minimum time required ...

Page 187: ...nce for Message Waiting Lamp Light Off Sequence for Message Waiting Lamp Call Waiting Sequence Release for Call Waiting PBX Type 1 Other Manu factures 2 KX T Series 1 T308 2 T616 3 T1232 4 T96 5 T336 6 TD816 7 TD1232 Other Value Range default Specifies a type of PBX which is connected to the VPS In the case of a Panasonic KX T series telephone system the model number should also be specified Note ...

Page 188: ... FWW FWW FWW F FWW F N A N A T701X T 91X T 9X T701X T701X N A N A T702X T 90X T 9X T700X T700X N A N A 2 N A N A 2 2 2 2 N A N A F N A N A F F F F FWW FWW FWW FWW FWW FWW FTX FTX FTX FTX FX FTX FX FTX FTX Alternate Extension Transfer Sequence Reconnect Sequence on Busy Reconnect Sequence on No Answer Reconnect Sequence on Refuse Call Light On Sequence for Message Waiting Lamp Light Off Sequence fo...

Page 189: ...ystem these codes will automatically default to proper codes This is available when the VPS works with one of the following Panasonic KX T series telephone systems T 1232 T96 T336 TD816 TD1232 3 D PITS The VPS communicates with the PBX via D PITS interface This is available when the VPS works with one of the following Panasonic KX TD series telephone systems TD816 TD1232 D PITS p 3 21 Inband p3 26...

Page 190: ...with the caller If the extension that a caller wants does not answer this sequence allows the VPS to reconnect with the caller This sequence is carried out by the VPS to retrieve the call on hold after the extension in the Call Screening mode has refused to take the call This is the dialing sequence that the VPS must perform to turn on the message waiting lamp on an extension This is the dialing s...

Page 191: ...ingback 1 Busy 2 Reorder 3 DND 4 Answer 5 Forward to VM Ringing 6 Forward to VM Busy 7 Forward to Other Extension 8 Confirmation 9 Disconnect 9 0 1 2 3 4 5 6 7 8 9 A B C D Value Range default The following parameters can be programmed using 0 9 and A D Indicates Ringback Tone Sent to the VPS when the extension it dialed is ringing Indicates Busy Tone Sent to the VPS when the extension it dialed is...

Page 192: ...en the other party goes on hook Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect 5 6 7 8 9 9 Value Range default Note Default values in the above table are for the Panasonic KX TD1232 816 telephone system with Inband Signaling mode These values vary depending on the settings of PBX Type and Inband Integration in PBX Interface Parameters Ringback Bu...

Page 193: ...ng signal only System Administration Top Menu 1 6 3 3 Program Hardware PBX Interface Digit Translation Menu 1 Inter digit Timeout 2 Input Output SELECT ITEM AND PRESS RETURN KEY Inter Digit Timeout System Administration Top Menu 1 6 3 3 1 Program Hardware PBX Interface Digit Translation Inter dgt Timeout Menu Inter digit Timeout 1 seconds 1 sec 2 sec 3 sec 4 sec Inter digit Timeout 1 4 sec 1 Value...

Page 194: ...ble 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Enter the Number 0 1 2 3 4 5 6 7 8 9 A B C D Parameter Description Function Reference Table 1 8 Up to 8 digits consisting of 0 9 A D None Value Range default Make sure not to assign several codes to a single incoming signal In this case the system will take the first assignment Input digit Output digit PBX Type p 4 79 Integration Mode p...

Page 195: ...and Editing a Mailbox 5 4 5 3 2 Deleting a Mailbox 5 6 5 3 3 Deleting a Mailbox Password 5 6 5 4 Setting COS Class of Service Parameters 5 7 5 5 Setting the System Clock 5 11 5 6 Checking System Usage System Reports 5 12 5 6 1 Obtaining System Reports 5 12 5 6 2 Clearing the Reports 5 13 5 7 Delivering Messages 5 14 5 7 1 Delivering Messages to All Mailboxes Broadcasting Messages 5 14 5 7 2 Delive...

Page 196: ...ty from being ex ceeded In addition to the above you will have to set up a special password for yourself to prevent unauthorized ac cess to System Manager commands You will also have your own mailbox number set to either 99 999 9999 or 99999 these default values can be changed through which Subscribers will be able to contact you Before starting system management Use the Worksheets provided to rec...

Page 197: ... 1 Dial an extension number which is connected to the Voice Mail service If your VPS does not have one call any number and press 6 Service Access Command You will hear Please enter your party s mailbox number To enter by name press and 1 If you are using a rotary telephone stay on the line To call the operator press 0 2 Press then enter the System Manager s mailbox number 99 999 9999 or 99999 Ente...

Page 198: ... mailbox on the Worksheets provided See Setting up Mailboxes in Chapter 4 for detailed infor mation 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 1 to set up a mailbox 4 Press 1 to assign and edit the mailbox 5 Enter the mailbox number 6 Press 2 to accept Subscriber s Voiced Name To install a mailbox in the system you must record the Subscriber s name The VPS allows you to re...

Page 199: ... 2 to accept it Interview Mailbox No 19 The current interview mailbox number is played Press 1 to set a new interview mailbox number These numbers should be different from the owner s mailbox num ber 20 Enter the new interview mailbox number 21 Confirm the interview mailbox number and press 2 to accept it All Calls Transfer to Mailbox 22 The current status of all calls transferring is played Press...

Page 200: ...2 5 3 3 Deleting a Mailbox Password If a Subscriber does happen to forget it you can erase the current password This will allow the Subscriber to set a new one See Resetting a Mailbox Password in Chapter 4 1 Log in the main command menu 2 Press 6 for Other Features 3 Press 1 for the Setup Mailbox Menu 4 Press 3 to reset the password 5 Enter the mailbox number 6 Press 1 to delete the password Tip S...

Page 201: ...Delivery Status 1 2 Auto Forwarding Status 1 2 1 Do not set in the COS No 63 Message Manager 2 Do not set in the COS No 64 System Manager Personal Greeting Length 5 The current setting is played Press 1 to change the setting 6 Enter the personal greeting length 8 60 seconds 7 Confirm your entry and press 2 to accept it New Message Retention Time 8 The current setting is played Press 1 to change th...

Page 202: ...ge Retrieval Order 23 The current setting is played Press 1 to change the current setting LIFO or FIFO 24 Confirm your entry and press 2 to accept it Message Scanning with Information 25 The current setting is played Press 1 to change the current setting enable or disable 26 Confirm your entry and press 2 to accept it Play System Prompt After Personal Greeting Status After a mailbox is entered the...

Page 203: ...irm your entry and press 2 to accept it Subscriber Service Prompt Mode 38 The current setting is played Press 1 3 to change the desired mode 39 Confirm your entry and press 4 to accept it Tip Step 38 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt 4 Accept the current prompt mode Message Notification Status 40 The current setting is played Press 1 to change the setting enable or disable If the Mes...

Page 204: ...prompt mode for receiving external delivery messages 47 Press 1 4 to choose the desired mode or press 5 to accept it Tip Step 47 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt 4 Selective Prompt 5 Accept Auto Forwarding Status 48 The current setting is played Press 1 to change or 2 to accept If Auto Forwarding is enabled go to step 49 55 49 Press 1 to change the mailbox number 50 Enter the mailbo...

Page 205: ...me and date 4 Press 1 to change the current time 5 Enter the current time and press 6 Press 1 for AM or 2 for PM 7 Press 2 to accept the time 8 Press 1 to change the current date 9 Enter the current month and press 10 Enter the day and press 11 Enter the last two digits of the year and press 12 Press 2 to accept the date Tip Step 3 You cannot access the clock setting menu if the System Administrat...

Page 206: ...t mailboxes from No 200 to No 209 enter 20 If a is entered for each digit of mailbox numbers e g for 3 digit mailbox numbers then all reports will be printed and you will return to the System Report Menu 6 Press 1 to specify the mailbox range and enter the mailbox number or press 2 to obtain all mailbox usage counts This mailbox number is the upper limit of the mailbox range The mailbox number ent...

Page 207: ...e Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2 to clear the reports To clear the Mailbox Usage Reports go to the next step 5 Enter the mailbox number If is entered all Mailbox Usage Reports are cleared 6 Press 1 to specify the mailbox range and enter the mailbox number Press 2 to clear all Mailbox Usage Reports 1 2 3 4 5...

Page 208: ...the main command menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and press 1 5 Press 2 to accept 5 7 2 Delivering Messages to Specified Mailboxes You can also deliver messages to more than one Sub scriber s mailboxes by specifying them You can designate messages as private urgent and their de livery date and time 1 Log in the main command me...

Page 209: ...livery and return to the main command menu by pressing 2 5 7 3 Checking Mailbox Distribution You can check whether or not messages have been delivered to recipients 1 Log in the main command menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification 4 Press 1 to delete verification of this message or 2 to cancel message delivery Tip Step 3 You can listen to ...

Page 210: ...required to enter this password before proceeding 1 Log in the main command menu 2 Press 3 to customize your mailbox Then you will hear the current setting 3 Press 1 to change the mailbox password 4 Enter the password and 5 Press 2 to accept Tip Step 4 If you do not need the password you can press However it is recommended to set the password to protect your mailbox 1 2 3 4 5 6 Customize Mailbox G...

Page 211: ...mmand menu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays the message along with the information on who is the sender and when it was recorded Press 0 to show the whole menu for Help Tip Step 3 You do not have to listen to the whole menu if you do not wish to You can end your call by pressing 9 1 Repeat this message 1 1 Play the previous message 2 Play...

Page 212: ...ssage Waiting Lamp Status 6 7 6 4 2 Setting Notification by Calling Status 6 7 6 4 2 1 Setting Device Status 6 7 6 4 2 2 Assigning Notification Numbers 6 8 6 5 Customizing the Message Manager s Mailbox 6 10 6 5 1 Message Manager s Password 6 10 6 5 2 Operator s Extensions 6 10 6 6 Setting the System Clock 6 11 6 7 Recording Company Messages 6 12 6 7 1 Recording Company Greetings 6 12 6 7 2 Recordi...

Page 213: ...ty depending upon the contents of the message The VPS can have up to 32 company greetings for both business and non business hour greetings Depending on the company s working hours you will record these greet ings and select which one is to be delivered to each port of the VPS As Message Manager you can also modify prerecorded prompts from the Automated Attendant and Voice Mail ser vice You can re...

Page 214: ...VPS requests you to enter the password if it has been assigned You are responsible for assigning it by entering the Message Manager s service To access the message manager s mailbox 1 Dial an extension number which is connected to the Voice Mail service Please enter your party s mailbox number To enter by name press and 1 If you are using a rotary telephone stay on the line To call the operator pr...

Page 215: ...eral delivery mailbox messages press 1 To set up message waiting notification press 2 To customize your mailbox press 3 To set the clock press 4 To modify message press 5 To end this call press 6 2 Accessing the Message Manager s Mailbox ...

Page 216: ...tening to a message you can transfer it to the mailbox of the intended recipient and erase it 1 Log in the main command menu 2 The VPS plays the number of messages Press 1 to listen to the messages 3 The VPS plays the number of messages and then play the message with the message information Press 0 to listen to the whole menu for Help You can end your call by pressing 9 Tip Step 3 You do not have ...

Page 217: ...lays the first next last message Press 7 to transfer the message 4 Enter the destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment 7 Record your comment and press 1 8 Press 2 to accept Tip Step 6 You can transfer without comment by pressing 1 add mailbox number by pressing 3 review mailing list by pressing 4 or cancel message transfer by pressing 5 1 Repeat 2...

Page 218: ...amp Status The VPS illuminates the message waiting lamp on your tele phone when a new message is recorded in your mailbox 1 Log in the main command menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification status or 2 to accept it 6 4 2 Setting Notification by Calling Status The VPS ...

Page 219: ... Callback No Entry Code at the end of a beeper number the notification is made in a little different way The VPS asks the caller to enter the number to which he wishes to be called and displays it on the LCD of your beeper The timing of the callback number entry is either before after or without recording message It depends on System Programming It is also possible to have the caller select whethe...

Page 220: ...e number 6 Enter the telephone number 7 Press 2 to accept 8 Select 1 to be notified by telephone or 2 by a beeper Tip Step 7 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 1 Setting M W N Message Manager s Main Command Menu 2 3 4 5 Change M W Lamp Status 1 2 3 Change Device Status As...

Page 221: ...rator 1 2 3 can be specified for both Day and Night modes respectively It is usual to set your extension as the Operator 1 1 Log in the main command menu 2 Press 3 to customize your mailbox 3 The VPS plays the current password setting Press 1 to change the password 4 Enter the password and 5 The VPS repeats what you entered Press 2 to accept 6 The VPS plays the current operator s extension setting...

Page 222: ...ee Daylight Saving Time in Chapter 4 1 Log in the main command menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Enter the current time and 5 Enter 1 for AM or 2 for PM 6 Press 2 to accept 7 Press 1 to change current setting 8 Enter the month and press 9 Enter the day and press 10 Enter the last two digits of the year and press 11 Press 2 to accept Tip Step 2 You ca...

Page 223: ... 6 Press 1 to record the greeting If you press 2 the current company greeting is erased 7 Record the company greeting and press 1 8 Press 2 to accept 9 You can record other company greetings by repeating steps 3 to 8 Tip Step 4 If you have not recorded the greeting for this number you can directly record a greeting Step 7 You have up to 6 minutes for recording Step 8 You can review the recording b...

Page 224: ...ach an extension by entering one number Due to the fact that there are only nine digits 1 9 to choose from the caller is limited to nine department dialing numbers The VPS allows you to record or erase the department dialing menu message that provides the voiced names of depart ments to which the caller will be transferred by department dialing 1 Log in the main command menu 2 Press 5 to modify me...

Page 225: ...ss 4 to record a custom menu 4 Enter the custom number 1 100 5 The VPS plays the current menu Press 1 to change the menu If you have not recorded a menu for this number go to step 7 6 Press 1 to record menu 7 Record the menu and press 1 8 Press 2 to accept 9 You can record other menus by repeating steps 4 to 8 Tip Step 4 You can record the final guidance message for Exit by pressing 0 Step 6 You c...

Page 226: ...y repeating steps 4 to 8 Tip Step 6 You can erase the label by pressing 2 Step 7 You have up to 6 minutes for recording Step 8 You can review the recording by pressing 1 record a new one by pressing 3 add recording by pressing 4 or erase and exit by pressing 6 7 6 Recording User Prompts To support the Multi Lingual service in your VPS you have to record the User 1 Prompt or the User 2 Prompt Once ...

Page 227: ... row without reviewing the current recording You will go to step 9 Step 6 For the numbers of the modifiable prompts see at the end of this chapter Step 7 9 By pressing 3 you can turn off the specified prompt Step 10 You have up to 6 minutes for recording Step 12 You can review the recording by pressing 1 record a new one by pressing 3 add recording by pressing 4 or erase and exit by pressing 6 7 7...

Page 228: ...lection menu 4 The VPS plays the current selection menu Press 1 to change the menu If you have not recorded the selection menu go to step 6 5 Press 1 to record the menu If you press 2 the current menu is erased 6 Record the menu and press 1 7 Press 2 to accept Tip Step 6 You have up to 6 minutes for recording Step 7 You can review the recording by pressing 1 record a new one by pressing 3 add reco...

Page 229: ...1 ZERO 2 ONE 3 TWO 4 THREE 5 FOUR 6 FIVE 7 SIX 8 SEVEN 9 EIGHT 10 NINE 11 TEN 12 ELEVEN 13 TWELVE 14 THIRTEEN 15 FOURTEEN 16 FIFTEEN 17 SIXTEEN 18 SEVENTEEN 19 EIGHTEEN 20 NINETEEN 21 TWENTY 22 TWENTY ONE 23 TWENTY TWO 24 TWENTY THREE 25 TWENTY FOUR 26 TWENTY FIVE 27 TWENTY SIX 28 TWENTY SEVEN 29 TWENTY EIGHT 30 TWENTY NINE 31 THIRTY 32 THIRTY ONE 33 THIRTY TWO Prompt No Modifiable Prompt Prompt N...

Page 230: ...MINUTE 132 THREE MINUTE 133 FOUR MINUTE 134 FIVE MINUTE 135 SIX MINUTE 136 SEVEN MINUTE 137 EIGHT MINUTE 138 NINE MINUTE 67 SIXTY SIX 68 SIXTY SEVEN 69 SIXTY EIGHT 70 SIXTY NINE 71 SEVENTY 72 SEVENTY ONE 73 SEVENTY TWO 74 SEVENTY THREE 75 SEVENTY FOUR 76 SEVENTY FIVE 77 SEVENTY SIX 78 SEVENTY SEVEN 79 SEVENTY EIGHT 80 SEVENTY NINE 81 EIGHTY 82 EIGHTY ONE 83 EIGHTY TWO 84 EIGHTY THREE 85 EIGHTY FOU...

Page 231: ...INUTE 166 THIRTY SEVEN MINUTE 167 THIRTY EIGHT MINUTE 168 THIRTY NINE MINUTE 169 FORTY MINUTE 170 FORTY ONE MINUTE 171 FORTY TWO MINUTE 172 FORTY THREE MINUTE 173 FORTY FOUR MINUTE 174 FORTY FIVE MINUTE 175 FORTY SIX MINUTE 176 FORTY SEVEN MINUTE 177 FORTY EIGHT MINUTE 178 FORTY NINE MINUTE 179 FIFTY MINUTE 180 FIFTY ONE MINUTE 181 FIFTY TWO MINUTE 182 FIFTY THREE MINUTE 183 FIFTY FOUR MINUTE 184 ...

Page 232: ...EVENTEENTH 225 EIGHTEENTH 226 NINETEENTH 227 TWENTIETH 228 TWENTY FIRST 229 TWENTY SECOND 230 TWENTY THIRD 231 TWENTY FOURTH 232 TWENTY FIFTH 233 TWENTY SIXTH 234 TWENTY SEVENTH 235 TWENTY EIGHTH 236 TWENTY NINTH 237 THIRTIETH 238 THIRTY FIRST 239 STAR 240 HASH 241 PAUSE 242 TONE DIALING MODE 243 PULSE DIALING MODE 244 DIAL TONE 245 CALLBACK NUMBER 246 Mailbox Prompt No Modifiable Prompt Linked to...

Page 233: ...s function is not available 264 Please inform system manager 265 Cannot be retrieved 266 Thank you for calling 267 Message Manager 268 Please leave a message at the tone 269 To end recording press 1 536 537 247 547 247 314 248 415 416 248 417 248 249 418 417 248 249 419 449 450 248 538 248 552 553 248 590 248 538 248 249 418 417 248 249 418 417 248 249 419 538 248 249 418 258 252 492 255 256 302 2...

Page 234: ...h tone phone 280 Recording accepted 281 To review press 1 282 To accept press 2 283 To erase and try again press 3 284 To add press 4 285 To erase and exit press 286 Sorry I cannot add any more 287 To accept the prompt press 2 288 Record the recipient s name at the tone 269 270 278 270 391 269 270 278 270 281 282 283 284 285 281 287 283 285 281 282 283 281 282 283 284 285 305 282 328 282 281 282 2...

Page 235: ... 293 To call this person press 1 294 To change to the next person press 2 295 To try again press 296 Extension extension number 297 Sorry this mailbox is in use 298 There were number of failure 299 unsuccessful attempts to enter this mailbox 300 Password entry failure Check the password 301 Enter the 4 digits password 302 To skip setting the password press 303 Password not assigned 304 This is the...

Page 236: ...309 Enter the time followed by 310 For help press 0 311 Enter 1 for AM or 2 for PM 312 Enter the day of the month fol lowed by 313 To make this message private press 1 314 This message will be delivered on day 315 Good morning 316 Welcome to the Voice Processing System 317 Good afternoon 318 Good evening 319 Please enter your party s mailbox number 320 To enter by name press and 1 321 If you are u...

Page 237: ...8 To change press 1 329 There was one unsuccessful attempt to enter this mailbox 330 Record your name at the tone 331 Record the group name at the tone 332 Record Owner s name at the tone 333 For example to enter 5 o clock press five and or to enter 5 15 press 5 1 5 and 334 This message is from name 335 of company name 336 Delivering message to name 337 Company name name 338 Hello this is the voic...

Page 238: ...359 328 307 344 To reply press 2 345 To end this call press 346 To rewind press 5 347 To fast forward press 6 348 Please call telephone number 349 Extension number extension number 350 To repeat press 1 351 If you want me to call back later press 3 352 Welcome to the general delivery mailbox 353 I have a call for mailbox mailbox number 354 Please wait a moment 355 Please enter your callback number...

Page 239: ...l Please call back later 374 You have a call 375 You have a call from name 376 To answer the call press 1 Otherwise press 2 and hang up 377 This call is for name 378 from name 379 This call is from name 380 To cancel holding press 2 now Otherwise I ll try your party again 381 To continue holding press 1 382 To enter another extension press 2 383 number other people are waiting to connect 384 One o...

Page 240: ...nabled 398 All transfer services disabled 399 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 400 Message reception mode is inter view mode 401 Message reception mode is message recording mode 402 To set leaving a message status press 1 To set covering extension transfer statu...

Page 241: ...age for name 416 received on date 417 Message sent on date 418 has not been received 419 has been erased because message retention time expired 420 To play the message press 1 To check the previous message press 1 twice To check the next message press 2 421 To cancel this message or verifica tion press 3 422 No more messages 423 This is the last message 424 To delete distribution verification of t...

Page 242: ...438 Enter delivery list number 1 or 2 439 Delivery list number is number 440 To add new member press 1 441 To delete members press 2 442 To review press 3 443 Sorry this list is in use for deliv ery If this list is edited all the deliver ies will then be cancelled 444 To record a message for external delivery press 1 To check external delivery message status press 2 To set up mailing list press 3 ...

Page 243: ... to name 452 right away 453 To change the setting press 1 454 No one specified by this number 455 To change the telephone number press 1 456 To change the password press 2 457 To change the recipient s name press 3 458 To change the time and date press 4 459 To change the password press 1 460 To change the time and date press 2 461 To deliver now press only the hash 462 No external delivery messag...

Page 244: ...skip to the next question press 2 487 To skip to the previous question press 3 488 To go directly to a question press 4 489 Set the answer length using the following options For 4 seconds press 1 For 8 seconds press 2 For 16 seconds press 3 For 32 seconds press 4 490 To change this question press 1 491 To erase this question press 1 492 Answer length is number 472 473 472 473 475 476 475 476 328 2...

Page 245: ...1 Message waiting lamp notification enabled 502 Message waiting lamp notification disabled 503 Enter device number 1 through 3 504 Device number is number 505 This device is for continuous use 506 This device is not be used 507 Telephone number is not assigned 508 First telephone number is tele phone number 509 First telephone number is not assigned 510 Second telephone number is tele phone number...

Page 246: ... greeting press 2 To change the after hours greeting press 3 519 No answer greeting is message 520 Busy signal greeting is message 521 After hours greeting is message 522 No answer greeting is not recorded 523 Busy signal greeting is not re corded 524 After hours greeting is not re corded 525 Greeting erased 526 20 members maximum 527 Enter the mailbox number 528 Enter a group number 1 through 4 5...

Page 247: ... number 537 and transferred via mailbox number 538 Message recorded on date 539 To play the next message press 2 540 To erase this message press 3 541 To reply press 4 542 To transfer this message press 7 543 To replay the previous message press 1 twice 544 To message scan press 8 545 No previous message 546 All messages erased 547 Message transferred via mailbox number 548 Message erased 549 Thes...

Page 248: ...68 Group name erased 569 This device is for scheduled use 570 Owner s name is name 571 Owner s name is not recorded 572 To deliver a message press 2 573 To check the mailbox distribution press 3 574 For automated attendant status press 4 575 For mailbox management press 5 576 For other features press 6 577 For interview mailbox management press 1 578 To set up message waiting notifica tion press 2...

Page 249: ...ternal message delivery press 3 590 External delivery message sched uled on date 591 To add press 2 592 To use for scheduling press 1 To use for continuously press 2 To use not at all press 3 593 To transfer press 1 594 To add new mailbox number press 3 595 To review the mailing list press 4 596 Enter your party s mailbox number 597 Enter the destination mailbox number 328 282 442 581 582 583 584 ...

Page 250: ...g list press 3 604 To transfer with comment press 2 605 To cancel mailing list review press any key 606 External delivery message will be sent right away 607 You have one FAX message 608 FAX messages 609 The FAX transfer situation is as follows 610 Transferred one time 611 Transferred number 612 times 613 One attempt was successful 614 One attempt was busy 615 One attempt was no answer 616 number ...

Page 251: ...ime 314 This message will be delivered on day 248 at time 555 You can add up to number 556 more members 415 Message for name 416 received on date 248 at time 298 There were number of failure 299 unsuccessful attempts to enter this mailbox 547 Message transferred via mailbox number 247 and mailbox number 258 You have number 252 Messages 417 Message sent on date 248 at time Subscriber Service Receiv...

Page 252: ... can enter up to number 357 digits 377 This call is for name 378 from name 492 Answer length is number 255 seconds 258 You have number 608 FAX messages 417 Message sent on date 248 at time 249 for mailbox number 419 has been erased because message retention time expired 334 This message is from name 335 of company name 464 External delivery message for name 465 was erased 466 because message reten...

Page 253: ...ved Data to the VPS LOAD 7 9 7 1 9 Print All of the VPS Parameters GPRN 7 10 7 1 10 Program Version Display VERS 7 10 7 1 11 Custom Service Report CREP 7 11 7 1 12 Custom Service Menu Access Count Clear CCLR 7 11 7 1 13 Message Waiting Lamp Retry Times MWL 7 12 7 1 14 Setting Minimum Recording Length MRL 7 12 7 1 15 Modified Prompt List MPLT 7 13 7 1 16 Utility Command List HELP 7 14 7 1 17 Quick ...

Page 254: ...assword TIME Sets the system clock date and time PSET Specifies the reports printing time ELOG Displays device error log SAVE Stores a backup of the program or data on the hard disk LOAD Restores a backup of the program or data to the system GPRN Displays all of the VPS parameters VERS Displays the version of hard disk main ROM and Port card CREP Displays the keypad assignments message recording s...

Page 255: ...en press RETURN The VPS resumes call progressing service 7 1 3 Set Password PASS Used to create and change the system passwords in order to ensure system security Valid passwords can be set using up to eight alphanumeric characters 1 Type PASS then press RETURN Creating a New Password 2 Select 1 or 2 3 Enter the password 4 Enter the password again for verification OFF LINE MODE ONLN ON LINE MODE P...

Page 256: ...s not distinguish the capital letter from the small letter 7 1 4 Set Time TIME Used to set the correct system date and time to ensure accurate scheduling A number of functions require that the system time and date be set correctly in order to operate properly These include message waiting notification external message delivery call retries after initial failure to connect and automatic deletion of...

Page 257: ...orts at the specified time everyday by entering PSET command Disk Usage Report Port Usage Report Call Account Report 1 Type PSET then press RETURN 2 Press 1 to activate this function or Press 2 to deactivate it Enter the time to print the report 7 1 6 Error Log Display ELOG You can diagnose the VPS by getting the error log of devices such as the CPU card Port cards and the hard disk COM Communicat...

Page 258: ...W xx yyyy DSP SCAN DSP FIFO CPU APPLICATION x Meaning CPU card software memory acquisition error CPU card is short of memory temporarily because of too much traffic Clock access error Clock IC is out of order Check the hardware HDD access error If there is a sector which often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN error DSP is out of order Chec...

Page 259: ...gram Sum Error DISK ERROR System Data Error SYSTEM ERROR 1 SYSTEM ERROR 2 SYSTEM ERROR 3 SYSTEM ERROR 4 SYSTEM ERROR 5 SYSTEM ERROR 6 SYSTEM ERROR 7 SYSTEM ERROR 8 No CO line cards are active COs are all Disable DPITS Interface Connection is not Established SLOT 3 is unavailable for CO card installation Indication DISK STORAGE SPACE IS NOW EXCEEDING 80 ASCII TERMINAL program Load Error VT100 progr...

Page 260: ...hen specify the backup filename The specified data will be transmitted to the data terminal Notes The data terminal used must be equipped with communications software that supports the Xmodem file transfer protocol You can cancel this command by pressing before entering the receiving mode Once you have selected the receiving mode use the cancel command of the communication software which you use e...

Page 261: ...he hard disk then press RETURN 3 Press RETURN 4 Set the data terminal to the sending Call mode Xmodem Then enter the back up filename The backup data will be restored to the hard disk Notes You can cancel this command by pressing before entering the receiving mode and by using the cancel command in the commu nication software The data terminal used must be equipped with communications software tha...

Page 262: ...ing Mailbox Listing MAILBOX No 101 1 The Extension of the Owner 108 2 The Spelling of the Owner First Name 3 The Spelling of the Owner Last Name 4 Mailbox Class of Service No 1 5 The Covering Extension 6 Interview Mailbox Number 7 All Calls Transfer to Mailbox No MAILBOX No 102 1 The Extension of the Owner 7 1 9 Print All of the VPS Parameters GPRN Prints out all VPS parameter settings output to s...

Page 263: ...ot recorded 1 Xfer Mbx 101 Indicates that the caller will be transferred to the mailbox 101 by pressing 1 2 Xfer Extn 102 Indicates that the caller will be transferred to the extension 102 by pressing 2 7 1 12 Custom Service Menu Access Count Clear CCLR Used to clear the number of times a Custom service was being accessed by the caller Crep 20 Custom 20 User 1 Access 3 Menu Msg None Custom Service...

Page 264: ...telephone system Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 7 1 14 Setting Minimum Recording Length MRL Used to specify the minimum recording length 0 3 seconds of a message Messages shorter than this setting will be discarded from the mailbox Note You can set the minimum recording length only by using this command 1 Type MRL then press RETURN 2 Enter yo...

Page 265: ...ompts 2 Press 1 to display the User 1 prompts or Press 2 to display the User 2 prompts or Press nothing to display both prompts Blank The prompt has not been recorded Prompt no The prompt has been recorded OFF The prompt has been turned off Note The total number of registration shown at the bottom does not include the prompts that have been turned off MPLT 1 List of Registered User Prompt 1 No 1 2...

Page 266: ...eter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Information List no Custom Menu No 1 100 CCLR no Custom Menu Access Counter Clear no Custom Menu No 1 100 0 0 Clear All MWL count MWL Retry count set 1 3 MRL count Minimum Recording Length set 0 3 MPLT opt Registered User Prompt No List opt 1 User Prompt 1 2 User Prompt 2 7 1 17 Quick Setup QSET Used to se...

Page 267: ...count Report 5 Port Usage Report 6 Disk Usage Report 7 Mailbox Usage Report 8 Fax Call Report SELECT ITEM AND PRESS RETURN KEY In addition the following four reports can be cleared of all values and prepared for use again System Administration Top Menu 2 2 System Reports System Report Clear Menu 1 Port Usage Statistics Clear 2 Disk Usage Statistics Clear 3 Mailbox Usage Statistics Clear 4 Fax Call...

Page 268: ...M MBOX Extn Name Fir Lst COS CExtn IVMBOX AlTrf MN1st MN2nd MN3rd 510 21 JONE DELY 2 61 621 511 22 SCHE 2 62 611 Bep Tel 512 23 MAY 16 63 612 Tel Bep 520 310 JONE 1 X Tel Bep 521 320 DAVE 1 888 522 4100 CLUS ALCC 21 523 4201 WHIT BLUE 32 642 COS Assignments Jul 29 11 30 AM COS GL RtN RtS Ln CaN CaTRO SI SP CW MC DM PG Pr MN ED pr AF mbox dl md 1 16 10 10 5 10 10 L N N N N N 1 U1 X X U1 00 30 M 2 1...

Page 269: ... Forwarding Mode Note An X in the screen indicates that the feature marked with the X is set to Yes 7 2 3 System Service Report The System Service Report provides information about the usable ports of the VPS It also indicates the services assigned to each VPS port for Day Night and Holiday modes the incoming and outgoing call services System Service Report Jan 4 7 46 PM Port Day mode Night mode G...

Page 270: ...Report The VPS can maintain information on up to 84 outgoing calling sequences for ac counting and billing purposes The outgoing calling information includes the mailbox numbers which have executed outgoing calls the telephone numbers call dates and duration times Note that when the number of outgoing calling se quences approaches 84 this information is automatically sent to the terminal System Ad...

Page 271: ...ree statistics Accumulated number of messages which were recorded by callers after last clearing the disk usage Accumulated number of messages deleted by Subscribers Accumulated number of messages expired and removed by the system System Administration Top Menu 2 1 6 Cpy Copy Transfer Del Deleted Exp Expired Note All indications on the report can be reset to zero with the Disk Usage Clear command ...

Page 272: ... clear the data so please wait until Disk Usage Report Data Cleared appears 7 2 7 Mailbox Usage Report The Mailbox Usage Report provides information about the usage of a specific mailbox It includes the number of recorded messages the total amount of outgo ing calling time and external message delivery message notification and group message delivery System Administration Top Menu 2 1 7 Enter the R...

Page 273: ...Statistics Clear Enter the Range May I clear a mailbox usage report data Y N Enter Y yes or N no and press RETURN If you enter Y the system will clear the data so please wait until Mailbox Usage Report Data Cleared appears Mailbox Usage Report Jan 4 7 46 PM MBOX 111 JONE BLUE New MSGs 4 Received MSGs 6 ED MSGs 0 FROM Apr 10 9 53 AM MBOX Use Time 01 21 30 ED MN IM GM AF Feature Usage 11 31 20 14 22...

Page 274: ...T FAX 1 FAX 2 JAN 11 11 15 AM 1 connect MAR 01 07 58 PM 2 busy no ans APR 04 10 23 AM 4 busy connect no ans No answer FAX 1 Main Fax Machine FAX 2 Alternate Fax Machine Fax Call Statistics Clear The Fax Call Report can be cleared of all values and prepared for use again System Administration Top Menu 2 2 4 System Reports System Report Clear Fax Call Statistics Clear May I clear a fax call usage re...

Page 275: ... mode 2 Press 4 for System Initialization System Reset Clear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Will you change the settings Y N 3 Press Y this moves the VPS to the off line mode System Reset Clear Menu Mailbox No Length 3 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Reset System Parameters press 1 Program 2 System Reports ...

Page 276: ...tem initializing ends the following display will appear on the screen Notes The execution time for System Reset Clear may differ each time because of the system s capacity and its programs Generally it will take at least three minutes To set the system clock date and time use the Utility Command TIME See page 7 4 ...

Page 277: ...ignal reconnection procedure to that of the connected PBX Readjust the no response reconnection procedure to that of the connected PBX Bad printed circuit board Bad connection with PBX Card was inserted into the wrong slot Incomplete card insertion A pulse phone is being used by mistake Improper setting of integration mode Improper setting of the transfer sequence Improper setting of the hooking t...

Page 278: ...r Hard Disk 6 hours Number of Mailboxes Max 64 Number of Messages Max 100 per mailbox programmable Personal Greeting Message Length 8 to 60 sec programmable Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 to 6 min programmable Reports Mailbox List Class of Service List System Service Report Call Account Report Disk Usage Report Port Usage Report Mailbox Usage...

Page 279: ... 12 Company s telephone number 4 69 Covering extension 3 13 4 21 CPC signal 4 78 7 25 Custom service 3 13 3 31 3 44 3 58 4 50 recording menu of 6 14 report 7 11 D Data terminal 2 15 Day service 3 19 4 57 time set 4 58 Daylight saving time 3 19 4 61 5 11 Delayed answer time 4 38 Department dialing 3 19 4 40 recording menu of 6 13 Dialing by name 3 20 Dialing parameters 4 78 Digit translation table ...

Page 280: ... 5 14 private 3 36 3 50 Message delivery to subscribers 3 36 5 14 to non subscribers See External message delivery checking of 3 24 3 36 5 15 Message length maximum 4 28 minimum 7 12 Message listening 3 50 5 17 from general delivery mailbox 6 5 Message manager s mailbox 3 34 6 3 7 23 Message reception mode 3 37 Message recording 3 51 Message retention time 4 28 5 7 Message retrieval order 4 28 5 8...

Page 281: ...le 6 18 Prompt list modified 7 13 Prompt mode 3 43 for incoming calls 4 38 in custom service 4 51 in subscriber service 4 30 5 9 Prompt selection number 4 62 Q Quick setup 4 3 4 8 R Reply to message sender 3 51 Rotary telephone service 3 52 4 71 RS 232C parameters 4 76 S Selection menu 3 42 recording 6 16 Service access commands 3 53 Special feature authorization 3 53 4 32 5 9 Subscriber s mailbox...

Page 282: ...nd fill in the worksheets with the data which you wish to set If you do these things beforehand actual input operation goes quicker and smoother Contents 2 3 How to Use the Worksheets 4 5 Planning the Application W 0 1 W 0 7 Worksheets for System Administrator W 1 1 W 1 32 Worksheets for System Manager W 2 1 W 2 5 Worksheets for Message Manager W 3 1 W 3 10 Note If necessary please make a photo co...

Page 283: ...sion Assignment W 1 11 Custom Service W 1 12 Mailbox Group W 1 13 Extension Group W 1 14 Day Service W 1 15 Holiday Setting W 1 16 Daylight Saving Time W 1 17 Prompt Setting W 1 18 Extension Numbering Plan W 1 19 Dialing Parameters W 1 20 Message Waiting Notification Parameters W 1 21 External Message Delivery Parameters W 1 22 Call Hold W 1 23 Rotary Telephone Service W 1 24 Intercom Paging Param...

Page 284: ...ervice Setting W 2 4 Worksheets for Message Manager W 3 1 Message Manager s Password W 3 2 Mailbox Owner s Address W 3 3 Company Greetings W 3 4 Company Name W 3 5 Department Dialing W 3 6 Custom Service Menus W 3 7 Mailbox Distribution Group Name W 3 8 Modifying Voice Prompt W 3 9 Selection Menu W 3 10 Contents ...

Page 285: ...oup W 1 14 Day Service W 1 15 Holiday Setting W 1 16 Daylight Saving Time W 1 17 Prompt Setting W 1 18 Extension Numbering Plan W 1 19 Dialing Parameters W 1 20 Message Waiting Notification Parameters W 1 21 External Message Delivery Parameters W 1 22 Call Hold W 1 23 Rotary Telephone Service W 1 24 Intercom Paging Parameter W 1 25 Fax Management W 1 26 Disconnect Parameter W 1 27 RS 232C Paramete...

Page 286: ...ls Transfer to Mailbox Default Note Please make photo copies of this sheet if necessary See pages 4 19 4 22 System Administration Top Menu 1 1 1 Mailbox No Mbx No 2 5 digits Extn No 2 5 digits Mailbox Owner s Name CExtn 2 5 digits AlTrf 1 Yes 2 No IMBox 2 5 digits First Up to 16 characters Last Up to 16 characters COS 1 64 1 ...

Page 287: ...nd 3rd 1st 2nd 3rd 1st 2nd 3rd Number to Dial Up to 32 digits 0 9 P Pause T Dial Tone Detection M Dial Mode X Callback Number Entry Code Type Telephone Beeper Phone Number for Message Notification Mbx No Use Device 1 Not Use 2 Continuously 3 Scheduled No Answer Delay 2 120 min 30 Busy Delay 2 120 min 3 Number of Retries 0 4 times 0 Time frame 1 2 MON SUN 1 12 hour 00 59 minute AM PM a m p m All Da...

Page 288: ...ing SI Message Scanning with Information SP Play System Prompt after Personal Greeting CW Use Call Waiting on Busy MsgC Message Cancel for Live Call Screening DMA Direct Mailbox Access PG Intercom Paging Group 1 8 Pr Prompt Mode See pages 4 27 4 31 System Administration Top Menu 1 2 COS No 1 RtN 1 30 days 5 COS GL 8 60 sec 16 RtS 1 30 days 0 Unlimited 5 CaT 5 100 min 10 Ln 1 6 min 3 CaN 5 100 msgs...

Page 289: ... sheet if necessary Auto Forwarding Y N Mailbox No Delay Time 00 05 99 59 Forwarding Mode Copy Move COS Y N Message Notification Device Notification for Unreceived Message Y N Y N Prompt Mode System User 1 User 2 Selective External Message Delivery MWL Notification for Unreceived Message Y N Beeper Callback No Entry Mode Select Without Before After Disable ...

Page 290: ...e See pages 4 37 4 39 System Administration Top Menu 1 3 1 4 1 2 Port No Mode Company Greeting No 1 32 Day Night Day Night Day Night Day Night 1 2 3 4 Incoming Call Service VM AA IS CS Incoming Call Service Prompt System User1 User2 Selective Delayed Answer Time 0 15 sec Prompt for Rotary Callers System User1 User2 Default ...

Page 291: ...Worksheets W 1 7 Department Dialing See pages 4 40 4 41 System Administration Top Menu 1 4 1 1 Remarks Department name etc Department Dialing No 1 2 3 4 5 6 7 8 9 Extension No ...

Page 292: ...digits 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect Message 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Default Operator Service Operator s Extension No Operator s Mailbox No Operator No answer Time Busy Coverage Mode No answer Coverage Mode Message Repeat Cycle 1 Disable 2 Enable 2 5 digits 0 2 5 digits 998 10 60 sec 30 1 Hold 2 No answer Coverage 3 Call Waitin...

Page 293: ...ler Select 2 Leave Message 3 Disconnect Message Night Mode Operator 1 See pages 4 41 4 44 System Administration Top Menu 1 4 1 2 2 1 Operator Service Operator s Extension No Operator s Mailbox No Operator No answer Time Busy Coverage Mode No answer Coverage Mode Message Repeat Cycle 1 Disable 2 Enable 2 5 digits 0 2 5 digits 998 10 60 sec 30 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect ...

Page 294: ...answer Coverage 3 Call Waiting 4 Disconnect Message 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Night Mode Operator 3 See pages 4 46 4 47 System Administration Top Menu 1 4 1 2 2 3 Value Item Value to Select Operator s Extension No Operator s Mailbox No Busy Coverage Mode No answer Coverage Mode 2 5 digits 2 5 digits 1 Hold 2 No answer Coverage 3 Call Waiting 4 Disconnect ...

Page 295: ...Worksheets W 1 11 Alternate Extension Assignment See pages 4 48 4 49 System Administration Top Menu 1 4 1 3 1 Mailbox No ...

Page 296: ...perator d Exit e Previous Menu f Custom Service Default Note Please make photo copies of this sheet if necessary No DTMF Input Operation 1 3 times 3 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c 1 2 3 4 5 6 7 8 9 d 0 c a Transfer to Mailbox b Transfer to Extension c Operator d Exit e Previous Menu f C...

Page 297: ...eets W 1 13 Mailbox Group See pages 4 53 4 55 System Administration Top Menu 1 5 1 1 1 Group List No Group No Group Name Up to 16 characters Note Please make photo copies of this sheet if necessary Mailbox No ...

Page 298: ...orksheets Extension Group See pages 4 56 4 57 System Administration Top Menu 1 5 1 2 1 Group List No Group No Group Name Up to 16 characters Note Please make photo copies of this sheet if necessary Extension No ...

Page 299: ...time Day service end time WED Day service start time Day service end time THU Day service start time Day service end time FRI Day service start time Day service end time SAT Day service start time Day service end time SUN Day service start time Day service end time Note Set as hh mm AM PM The Default is 9 00 AM for Start time and 5 00 PM for End time ...

Page 300: ...System Administration Top Menu 1 5 3 1 Holiday No Holiday Setting No Name of Holiday Retain Holiday Y N Service VM AA IS CS Company Greeting No 1 32 Date MM DD Port Affected 1 2 3 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Default ...

Page 301: ...Worksheets W 1 17 Daylight Saving Time See page 4 61 System Administration Top Menu 1 5 4 Item Date Start Date 1 hour forward MM DD End Date 1 hour back MM DD ...

Page 302: ...ges 4 62 4 63 System Administration Top Menu 1 5 5 Item Value to Select Value Default System Prompt Selection Number User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in Time Stamp 1 9 1 9 1 9 Before After None ...

Page 303: ...lection Numbering Plan 1 Numbering Plan 2 Numbering Plan 3 Numbering Plan 4 Numbering Plan 5 Numbering Plan 6 Numbering Plan 7 Numbering Plan 8 Numbering Plan 9 Numbering Plan 10 Numbering Plan 11 Numbering Plan 12 Numbering Plan 13 Numbering Plan 14 Numbering Plan 15 Numbering Plan 16 2XX 3XX 2 5 digits X Don t care ...

Page 304: ...n Number of Digits to Access Outside Line Call Transfer No answer Time Outgoing Call No answer Time Pause Time Outgoing Call Setup Sequence 1 20 30 2 T 0 8 digits 10 60 sec 10 90 sec 1 9 sec Up to 12 digits F Hook Flash R Ring Back Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 second 1 9 0 Dial Codes ...

Page 305: ...em Administration Top Menu 1 5 6 3 Outgoing Call Ports Message Waiting Lamp Ports Message Waiting Lamp for Every Message Max Digits for Callback No Callback No Entry Interdigit Time Out System Callback No 1 2 3 4 1 2 3 4 No 20 5 1 2 3 4 Port number 1 2 3 4 Port number Yes No 1 48 digits 1 10 sec Up to 32 digits ...

Page 306: ... 4 68 4 69 System Administration Top Menu 1 5 6 4 Retry Times Busy Delay No answer Delay Outgoing Call Ports Message Length Max Messages for Mailboxes System External Message Delivery Duration Time Company s Telephone No 0 4 times 2 60 min 2 120 min 1 2 3 4 Port number 1 6 min 1 100 messages 1 9 min Up to 32 digits ...

Page 307: ...lue Selection See page 4 70 System Administration Top Menu 1 5 6 5 Call Hold Mode Call Queuing Announcement Mode Call Retrieval Announcement Timing Redialing Cancel Timing Enable Enable 2 30 Enable Disable Enable Disable 1 30 sec 15 30 45 60 sec ...

Page 308: ...ary Telephone Service Item Default Value Selection See page 4 71 System Administration Top Menu 1 5 6 6 Rotary Telephone Call Coverage Day Mode Rotary Telephone Call Coverage Night Mode G D M G D M G D M OPERATOR EXTENSION ...

Page 309: ... W Wait for 1 second X Pager Dialing A Answer 1 9 0 Dial Codes 1 30 sec 1 3 times 1 10 times Up to 12 0 9 numeric characters Intercom Paging Sequence Release for Intercom Paging No answer Time for Intercom Paging Announcement Repeat Cycle Intercom Paging Retry Paging Code for Group 1 Paging Code for Group 2 Paging Code for Group 3 Paging Code for Group 4 Paging Code for Group 5 Paging Code for Gro...

Page 310: ...u 1 5 6 8 Automatic Transfer of Incoming Fax Call Main Fax Extension No Alternate Fax Extension No Fax No answer Time Fax Manager Mailbox No Fax No answer Coverage Mode Fax Notification Mode Disable 10 No No Enable Disable 2 5 digits Extension No 2 5 digits Extension No 5 60 sec 2 5 digits Mailbox No Extn Mbx No ...

Page 311: ...Worksheets W 1 27 Disconnect Parameter Item Default Value Selection See page 4 75 System Administration Top Menu 1 5 6 9 Maximum Silence Time 10 5 60 sec ...

Page 312: ...rameters Item Default Value Selection See pages 4 76 4 77 System Administration Top Menu 1 6 1 Baud Rate Word Bit Length Parity Stop Bit Length 9600 8 None 1 300 600 1200 2400 4800 9600 19200 b p s 7 8 bits None Odd Even 1 2 bits ...

Page 313: ...rt Setting Port No Flash Time CPC Signal Disconnect Time Dial Mode 1 4 1 100 msec 1 None 2 6 5 msec 3 150 msec 4 300 msec 5 450 msec 6 600 msec 1 1 sec 2 2 sec 3 3 sec 8 8 sec 1 DTMF 2 Pulse 10 pps Port 1 Port 2 Port 3 Port 4 Default Note Port 3 and Port 4 are applicable only to TVS100 ...

Page 314: ... answer Reconnect Sequence on Refuse Call Light On Sequence for MWL Light Off Sequence for MWL Call Waiting Sequence Release Sequence for Call Waiting Item Default Other None FX FX FX FWW FWW FWW Value Other Manufactures KX T Series T308 T616 T1232 T96 T336 TD816 TD1232 None Inband D PITS Up to 12 digits D Disconnecting R Ring Back Tone Detection T Dial Tone X Extension Dialing F Hook Flash S Sile...

Page 315: ...83 4 85 System Administration Top Menu 1 6 3 2 Item Default Value Selection Ringback Busy Reorder DND Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation Disconnect 1 2 3 4 5 6 7 8 9 9 Up to 8 alphanumeric characters 0 9 A D ...

Page 316: ...tem Administration Top Menu 1 6 3 3 1 Inter Digit Timeout Item Selection 1 1 4 sec Inter digit Timeout Up to 8 digits 0 9 A D Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 See page 4 86 System Administration Top Menu 1 6 3 3 2 Digit Translation Table Output digit Input digit Default ...

Page 317: ...Worksheets for System Manager Contents Setting System Manager s Password W 2 2 Mailbox Settings W 2 3 Class of Service Setting W 2 4 ...

Page 318: ...W 2 2 Worksheets See page 5 16 System Manager Top Menu 3 Setting System Manager s Password Password System Manager s Password ...

Page 319: ...stem Manager Top Menu 6 1 Initial 3 or 4 letters Default Note Please make photo copies of this sheet if necessary IMBox Interview Mailbox AlTrf All Calls Transfer to Mailbox For recording Mbx No Ext No Mailbox Owner s Name COS 1 64 1 IMBox AlTrf 1 Yes 2 No ...

Page 320: ...age Capacity Maximum Message Time RO Message Retrieval Order SI Message Scanning with Information SP Play System Prompt after Personal Greeting CaT 5 100 min 10 Ln 1 6 min 3 CaN 5 100 msgs 10 Default Note Please make photo copies of this sheet if necessary CW Use Call Waiting on Busy MsgC Message Cancel for Live Call Screening DMA Direct Mailbox Access PG Intercom Paging Group Pr Prompt Mode CW Y ...

Page 321: ... necessary External Message Delivery Y N Y N Prompt Mode System User 1 User 2 Selective Mailbox No Delay Time 00 05 99 59 Forwarding Mode Copy Move Beeper Callback No Entry Mode Select Without Before After Disable Y N MWL for Unreceived Message Y N Device Notification for Unreceived Message Y N Auto Forwarding Message Waiting Notification COS ...

Page 322: ...ssage Manager s Password W 3 2 Mailbox Owner s Address W 3 3 Company Greetings W 3 4 Company Name W 3 5 Department Dialing W 3 6 Custom Service Menus W 3 7 Mailbox Distribution Group Name W 3 8 Modifying Voice Prompt W 3 9 Selection Menu W 3 10 ...

Page 323: ...W 3 2 Worksheets See page 6 10 Message Manager Top Menu 3 Message Manager s Password Message Manager s Password ...

Page 324: ...ets W 3 3 Mailbox Owner s Address See page 6 6 Use this sheet when you transfer messages in the General Delivery Mailbox Mailbox No Mailbox Owner s Name Note Please make photo copies of this sheet if necessary ...

Page 325: ...rksheets See page 6 12 Message Manager Top Menu 5 1 Company Greetings Company Greeting No Message Company Greeting No Message Company Greeting No Message Note Please make photo copies of this sheet if necessary ...

Page 326: ...Worksheets W 3 5 See pages 6 12 6 13 Message Manager Top Menu 5 2 Company Name Company Name ...

Page 327: ...W 3 6 Worksheets See pages 6 13 6 14 Message Manager Top Menu 5 3 Department Dialing Dialing Menu Extension No 1 2 3 4 5 6 7 8 9 Departmental Dialing No Remarks Department name etc ...

Page 328: ...Menu 5 4 Custom Service Menus Custom Service No Menu Message Keypad Assignment 1 2 3 4 5 6 7 8 9 Exit 0 Operator Custom Service No Menu Message Keypad Assignment 1 2 3 4 5 6 7 8 9 Exit 0 Operator Note Please make photo copies of this sheet if necessary ...

Page 329: ...W 3 8 Worksheets See page 6 15 Message Manager Top Menu 5 5 Mailbox Distribution Group Name Note Please make photo copies of this sheet if necessary Voice label Up to 16 characters Group No ...

Page 330: ...Worksheets W 3 9 Modifying Voice Prompt See pages 6 15 6 16 Message Manager Top Menu 5 6 Prompt No Prompt Prompt No Prompt Prompt No Prompt Note Please make photo copies of this sheet if necessary ...

Page 331: ...W 3 10 Worksheets Selection Menu See pages 6 16 6 17 Message Manager Top Menu 5 7 Selection Menu Prompt Language Key Assignment System User 1 User 2 English ...

Page 332: ...Printed in Japan PSQX1101ZA KK0496CK0 Panasonic Business Systems U K Panasonic House Willoughby Road Bracknell Berkshire RG12 4FP ...

Page 333: ...To expand the sub menu left click the mouse on the symbol located to the left of the selected text for version 3 Adobe Reader for version 4 Adobe Reader ...

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