Troubleshooting
76
Answering System
The handset and/or base unit
does not announce the
displayed caller’s name
properly.
• Name pronunciation may vary.
• The handset and/or base unit will announce
each letter of abbreviations, such as “Co.”
and “Inc.”.
• Caller ID supports names of up to 15 letters.
If the caller’s name has more than 15 letters,
the name will not be announced correctly.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 24) or listen to the new
messages (p. 59, 60, 64).
You cannot have a
conversation using the
headset.
• Make sure the optional headset is
connected properly (p. 67).
• If “
SP-phone
” is displayed on the handset,
press
[
C
]
to switch to the headset.
Problem
Cause & Remedy
The Answering System is on,
but incoming messages are not
recorded.
• The recording time is set to “Greeting only”.
Select “1 minute”, “2 minutes” or “3 minutes”
(p. 22).
• Memory is full. Erase unnecessary
messages (p. 62).
“
” flashes and the
ANSWER ON indicator flashes
rapidly. No new messages are
recorded.
• Memory is full. Erase unnecessary
messages (p. 62).
You cannot operate the
Answering System from the
base unit or the handset.
• If another user is in use, you may not be
able to operate the Answering System. Try
again later.
• If another user is listening to messages or
the Answering System is handling a call,
you cannot operate the Answering System.
Try again later.
You cannot operate the
Answering System from a
touch tone phone.
• Make sure you entered the correct remote
code (p. 64).
• The Answering System may not respond if
the tones are too short to activate the unit.
Press each button firmly.
• The Answering System is off. Turn it on (p. 66).
Problem
Cause & Remedy
FULL
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