1.2 Receiving Group Features
Feature Guide
27
UCD Intercept Mode
When extensions in a UCD group are available but do not answer an outside (CO) line call within a
preprogrammed length of time (
UCD Ring Time before Intercept [525]), the PBX will handle the call in
one of the following ways according to system programming (
a)
Disconnect
: The call is disconnected. If a UCD OGM is not played, the call will not be
disconnected until the caller goes on-hook.
b)
Intercept
: The call is directed to preprogrammed destinations (
Lunch [408-410]). The extensions that receive the redirected call ring for a preprogrammed time
period (
UCD Ring Time after Intercept [526]). When the timer expires, the call is disconnected.
If a UCD OGM is not played, the call will not be disconnected until the caller goes on-hook.
Conditions
•
To use this feature, "UCD" must be selected as the distribution method for the desired outside (CO) line
port (
CO Line Mode—Day/Night/Lunch [414-416]).
•
UCD OGM
It is possible to select the UCD OGM sent to the caller when a call arrives at a UCD group and all
extensions in the group are busy (
•
The Log-in or Log-out status can be set for each extension (
1.2.4 Log-in/Log-out). The last member
of a group cannot log out.
•
FWD/DND Mode
When searching for an available extension, any extension that has set FWD—All Calls, FWD—Busy/
No Answer, or DND will be skipped (
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).
•
UCD Busy Waiting Time
It is possible to assign the length of time (
UCD Busy Waiting Time [521]) the PBX holds an incoming
outside (CO) line call via the UCD feature when all extensions in the UCD group are busy, and to assign
the interval time between the repeated UCD OGMs (
UCD OGM Message Interval Time [522]).
Feature Guide References
Summary of Contents for KX-TES824
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 171: ...Feature Guide 171 Section 2 System Configuration and Administration Features ...
Page 192: ...2 3 System Data Control 192 Feature Guide User Manual References 4 2 1 Feature Number Table ...
Page 198: ...2 4 Fault Recovery Diagnostics 198 Feature Guide ...
Page 199: ...Feature Guide 199 Section 3 Programming Instructions ...
Page 279: ...Feature Guide 279 Section 4 Appendix ...
Page 290: ...4 3 Revision History 290 Feature Guide ...
Page 291: ...Feature Guide 291 Index ...
Page 297: ...Index Feature Guide 297 ...