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1.2 Receiving Group Features
26
Feature Guide
[Flowchart]
UCD Busy Mode
When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time (
Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways
according to system programming (
a)
Disconnect
: The call is disconnected immediately.
b)
Disconnect-OGM
: The call is disconnected after a UCD outgoing message (OGM) plays (e.g.,
"We are still handling other calls. Please call back later.").
c)
Intercept-Normal
: The call is directed to preprogrammed destinations (
d)
Intercept-DISA
: The call is directed to the DISA feature (
1.15.6 Direct Inward System Access
(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to
speak to Sales. Press 2 to speak to Support.").
A UCD call from an outside
party is received.
The call reaches the UCD group.
Music on Hold is sent to the caller.
Busy
UCD OGM
No
Did the
UCD Busy
Waiting Time
expire?
Is Intercept Routing
employed?
No
Yes
The call is
disconnected.
What is the
UCD Busy Mode?
Disconnect-OGM
Intercept-DISA
Disconnect
A UCD OGM is sent
to the caller.
The call is directed
to another extension.
Goes to
B
Rings (when an
extension is available)
Goes to
A
Busy
Rings (when an extension is available)
A
B
The call is
established.
The call is not
answered.
Yes
Goes to
C
Goes to DISA
C
The call is
disconnected.
The call is
disconnected.
A DISA OGM is sent
to the caller.
The call is
disconnected.
The call is not
answered.
The call is
established.
Intercept-Normal
(
UCD Ring Time before
Intercept
expires)
(
UCD Ring Time after
Intercept
expires)
Summary of Contents for KX-TES824
Page 13: ...Feature Guide 13 Section 1 Call Handling Features ...
Page 171: ...Feature Guide 171 Section 2 System Configuration and Administration Features ...
Page 192: ...2 3 System Data Control 192 Feature Guide User Manual References 4 2 1 Feature Number Table ...
Page 198: ...2 4 Fault Recovery Diagnostics 198 Feature Guide ...
Page 199: ...Feature Guide 199 Section 3 Programming Instructions ...
Page 279: ...Feature Guide 279 Section 4 Appendix ...
Page 290: ...4 3 Revision History 290 Feature Guide ...
Page 291: ...Feature Guide 291 Index ...
Page 297: ...Index Feature Guide 297 ...