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4.1 Troubleshooting
4.1.1 Installation
PROBLEM
PROBABLE CAUSE
SOLUTION
Extension does not operate.
Bad extension card.
•
Exchange the card for a known working
one.
Bad connection between
the PBX and telephone.
•
Take the telephone and plug it into the
same extension port using a short
telephone cord. If the telephone works,
then the connection between the PBX and
the telephone must be repaired.
A telephone with an A-A1
relay is connected.
•
Use a 2-wire cord.
•
Set the A-A1 relay switch of the telephone
to the "OUT" or "OFF" position.
Bad telephone.
•
Take the telephone and plug it into
another extension port that is working. If
the telephone does not work, replace the
telephone.
Wrong type of PSU.
•
Replace the PSU with the appropriate
type.
An unsupported extension
card (SLC16 or MSLC16
card) is installed.
•
Replace the optional service card with an
appropriate one (ESLC16 or EMSLC16
card).
You cannot make/receive
outside calls.
An unsupported trunk card
(LCOT4, LCOT8, or
LCOT16 card) is installed.
•
Replace the optional service card with an
appropriate one (ELCOT16 card).
The PBX does not operate
properly.
•
Press the Reset Button (refer to
"4.1.4 Using the Reset Button").
•
Turn off the power switch, and then turn it
back on.
•
Turn off the power switch, and then
unplug the PBX. After 5 minutes, plug the
PBX back in, and turn the power switch
back on.
Noise on external paging.
Induced noise on the wire
between the PBX and the
amplifier.
•
Use a shielded cable as the connection
wire between the PBX and amplifier. A
short shielded cable is recommended.
Distorted external music.
Excessive input level from
external music source.
•
Decrease the output level of the external
music source by using the volume control
on the music source.
316
Installation Manual
4.1.1 Installation
Summary of Contents for KX-TDA600 - Hybrid IP PBX Control Unit Max. 1008 Ports
Page 42: ...42 Installation Manual 1 4 3 System Capacity ...
Page 306: ...306 Installation Manual 2 16 1 Starting the PBX ...
Page 326: ...326 Installation Manual 4 1 5 Troubleshooting by Error Log ...
Page 327: ...Section 5 Appendix Installation Manual 327 ...
Page 330: ...330 Installation Manual 5 1 2 PLMPR Software File Version 5 0xxx ...
Page 331: ...Index Installation Manual 331 ...
Page 337: ...Installation Manual 337 Notes ...