Options—Announcement of Estimated Waiting Time—Calculated based on (the
following time x number of calls in queue)
Specifies the method to announce the estimated wait time to calls waiting in an ICD group queue. The amount
of time announced is calculated using the time set here for each call in the queue.
Value Range
Average waiting time
: The average wait time is used for calculating the announced amount of wait time.
Predefined time
: A set amount of time (10–3600 s) is used for calculating the announced amount of wait time.
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Feature Guide References
Options—Announcement of Estimated Waiting Time—Threshold Time for
Special Announce (10-60 min)
Specifies the threshold wait time for when calls waiting in an ICD group queue will hear the special
announcement.
Value Range
10–60 min
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Feature Guide References
Options—UM System Guidance—UM System Guidance for Queue No. / Queue
No. and Time
Specifies the announcement heard by callers in an ICD queue about the estimated wait time. Select an
announcement from the specified Unified Messaging System Guidance messages.
Value Range
Guidance No.1–8
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Feature Guide References
PC Programming Manual
597
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Summary of Contents for KX-NS500
Page 12: ...12 PC Programming Manual Table of Contents ...
Page 18: ...Table 2 For NE model 18 PC Programming Manual 1 1 3 Entering Characters ...
Page 19: ...Table 3 For RU UC model PC Programming Manual 19 1 1 3 Entering Characters ...
Page 20: ...Table 4 For Greece 20 PC Programming Manual 1 1 3 Entering Characters ...
Page 50: ...50 PC Programming Manual 2 3 Frequently Asked Questions FAQ ...
Page 56: ...56 PC Programming Manual 3 1 Home Screen ...
Page 74: ...74 PC Programming Manual 5 4 System Control System Shutdown ...
Page 142: ...142 PC Programming Manual 7 12 Utility CS Web Connection ...
Page 552: ...552 PC Programming Manual 10 11 2 PBX Configuration 2 11 2 System Audio Gain Card ...
Page 576: ...5 1 2 Group 576 PC Programming Manual 11 4 PBX Configuration 3 4 Group Paging Group ...
Page 758: ...758 PC Programming Manual 13 5 PBX Configuration 5 5 Optional Device External Sensor ...
Page 810: ...810 PC Programming Manual 17 5 PBX Configuration 9 5 Private Network Centralised UM VM Unit ...
Page 828: ...828 PC Programming Manual 18 4 PBX Configuration 10 5 CO Incoming Call Miscellaneous ...
Page 850: ...850 PC Programming Manual 19 3 PBX Configuration 11 3 Maintenance Air Synchronisation ...
Page 884: ...884 PC Programming Manual 20 1 3 UM Configuration 1 3 Mailbox Settings Auto Configuration ...
Page 976: ...976 PC Programming Manual 26 1 UM Configuration 7 System Security ...
Page 1007: ...Feature Programming References PC Programming Manual 1007 ...