Panasonic KX-NS500, Pc Programming Manual

Page: 167 / 1064

Call—Filter Settings—Select Group
Follow the procedure below to select the target group for creating a report.
1.
Click the Select button.
2.
Click the ICD group name you want to analyse from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
3.
Click ==> to move the ICD group you selected in step 2 to the Selected Group for ACD Report window.
(Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report window, click the ICD group name,
and then click <== .
4.
Click OK .
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call—Filter Settings—Select Period
Specifies the target period for the report.
Value Range
Yesterday, Last Week, Last Month, Today, This Week, This Month, Custom Period
*1
*1 If Custom Period is selected, set Start Date / Start Time / End Date / End Time also.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Call—Filter Settings—Call Filter Mode
Calls that are the target of an ACD report can be filtered in the following 3 ways.
Value Range
•
Caller ID/CLIP Filter : Filtering according to caller ID or CLIP
1.
Click Caller ID/CLIP Filter .
2.
Set the target caller ID or CLIP (maximum: 10).
•
Talk/Wait Duration Filter : Filtering according to continuous talking or waiting time
1.
Click Talk/Wait Duration Filter .
2.
Select Talk Time or Wait Time from a drop-down list.
3.
Set the filtering target duration using one of the following 2 methods.
To set a minimum duration, click
Min. , and set the duration time (0:00–23:59).
To set a maximum duration, click Max. , and set the duration time (0:00–23:59).
•
Lost Call Filter : Filtering according to lost calls
1.
Click Lost Call Filter .
PC Programming Manual 167
8.4.2 Users—ICDG Management—ACD Report