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8.4 Users—ICDG Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed only
in On-line mode.
8.4.1 Users—ICDG Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
For details about ACD supervisor settings, see
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call
Distribution Group—ACD Supervisor
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Start Monitor
Click the
Start Monitor
button to start monitoring the target ICD group. This feature requires the Call Centre
Feature Enhancement activation key. If this activation key is not installed, the
Start Monitor
button is greyed
out.
Maintenance Console Location
8.4.1 Users—ICDG Management—Group Monitor
Feature Guide References
2.2.2.9 Supervisory Feature (ACD)
Basic Settings—Layout
Specifies the layout of monitoring results.
Value Range
1 Group, 4 Groups
158
PC Programming Manual
8.4.1 Users—ICDG Management—Group Monitor
Summary of Contents for KX-NS500
Page 12: ...12 PC Programming Manual Table of Contents ...
Page 18: ...Table 2 For NE model 18 PC Programming Manual 1 1 3 Entering Characters ...
Page 19: ...Table 3 For RU UC model PC Programming Manual 19 1 1 3 Entering Characters ...
Page 20: ...Table 4 For Greece 20 PC Programming Manual 1 1 3 Entering Characters ...
Page 50: ...50 PC Programming Manual 2 3 Frequently Asked Questions FAQ ...
Page 56: ...56 PC Programming Manual 3 1 Home Screen ...
Page 74: ...74 PC Programming Manual 5 4 System Control System Shutdown ...
Page 142: ...142 PC Programming Manual 7 12 Utility CS Web Connection ...
Page 552: ...552 PC Programming Manual 10 11 2 PBX Configuration 2 11 2 System Audio Gain Card ...
Page 576: ...5 1 2 Group 576 PC Programming Manual 11 4 PBX Configuration 3 4 Group Paging Group ...
Page 758: ...758 PC Programming Manual 13 5 PBX Configuration 5 5 Optional Device External Sensor ...
Page 810: ...810 PC Programming Manual 17 5 PBX Configuration 9 5 Private Network Centralised UM VM Unit ...
Page 828: ...828 PC Programming Manual 18 4 PBX Configuration 10 5 CO Incoming Call Miscellaneous ...
Page 850: ...850 PC Programming Manual 19 3 PBX Configuration 11 3 Maintenance Air Synchronisation ...
Page 884: ...884 PC Programming Manual 20 1 3 UM Configuration 1 3 Mailbox Settings Auto Configuration ...
Page 976: ...976 PC Programming Manual 26 1 UM Configuration 7 System Security ...
Page 1007: ...Feature Programming References PC Programming Manual 1007 ...