10. Help
77
10.3.3 Fax – sending
10.3.4 Fax – receiving
I cannot operate the help
function, adjust volumes
or program the features.
L
The unit is set to the scan mode. Press
{
COPY
}
or
{
FAX
}
to switch
to the copy mode or fax mode. If you still have this problem, contact
our service personnel.
Problem
Cause & Solution
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit.
Connect to the
[
LINE
]
jack (page 21).
L
The other party’s fax machine is busy or has run out of recording
paper. Try again.
L
The other party’s machine is not a fax machine. Check with the
other party.
L
The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 30).
I cannot send a fax
overseas.
L
Use the overseas transmission mode (feature #411 on page 67).
L
Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted.
L
If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L
Another telephone on the same line is off the hook. Hang up the
extension telephone and try again.
The other party complains
that letters on their
received document are
not clear.
L
Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
L
The original document is too dark or too light. Change the contrast
setting by pressing
{
CONTRAST
}
, then
{V}
or
{^}
, and try again.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 90, 93). Please do not insert a document before correction
fluid has dried completely.
Problem
Cause & Solution
I cannot receive
documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit.
Connect to the
[
LINE
]
jack (page 21).
I cannot receive
documents automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode
(page 36) or TEL/FAX mode (page 38).
L
The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #210 on page 64
and feature #212 on page 66).
L
Make sure that the Distinctive Ring of feature #430 is set properly
(page 44). If you do not subscribe to the Distinctive Ring service
offered by your local telephone company, this feature should be
OFF.
The display shows
“
CONNECTING...
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL
mode (page 37) or TEL/FAX mode (page 38).
FLB853FX-PFQX2355ZA-en.book Page 77 Friday, January 13, 2006 2:25 PM
