Troubleshooting
VQT4C69
96
Troubleshooting guide
Troubleshooting
Before requesting service, make the following
checks. If the problem still persists, consult
your dealer for instructions.
Updating to the latest software (firmware) may
solve the problem. (
>
94)
The unit does not work.
• Check the connections. (
>
14)
• One of the unit’s safety devices may have been
activated.
Reset the unit as follows:
1 Press [
Í
/I] on the main unit to switch the unit
to standby.
• If the unit does not switch to standby, press
[
Í
/I] on the main unit for about 3 seconds.
The unit is forcibly switched to standby.
Alternatively, disconnect the AC mains
lead, wait one minute, then reconnect it.
2 Press [
Í
/I] on the main unit to switch it on. If
the unit still cannot be operated, consult the
dealer.
Cannot eject a disc.
1 While the unit is in standby mode, press and
hold [OK], the yellow button and the blue
button at the same time for more than
5 seconds.
• “00 RET” is displayed on the unit’s display.
2 Repeatedly press [
1
] (right) until “06 FTO” is
displayed on the unit’s display.
3 Press [OK].
The unit is switched to standby mode
automatically.
• VIERA Link has worked. (
>
74, Power off link)
The followings do not indicate a problem
with this unit:
• Regular disc rotating sounds or HDD rotating
sounds.
• Poor reception due to atmospheric conditions.
• Image disturbance during search.
• Image disturbance when replacing 3D discs.
• Interruptions in reception due to periodic
broadcasting breaks.
• When you switch the unit on or to standby
mode, there may be an unexpected sound.
General operation
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