Panasonic DBS 824, Manual

Page: 581 / 743

Key Bank Hold Attendant Features
Key Bank Hold
(CPC-S and CPC-M)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by
simply pressing an FF key for another trunk When the user presses the FF
key, the first trunk call is automatically placed on system hold
In addition, the attendant can use key bank hold with keys to
provide one-touch call transfer to an extension For example, if the attendant
phone has a
key assigned for extension 200, the attendant can
answer an incoming trunk call and then press the key to
automatically transfer the call to 200
If key bank hold is turned off, the user must press
HOLD
before accessing a
second trunk or transferring a call
Related Programming
l
(System) Trunk Line Automatic Hold (Key Bank Hold)
One-Touch Transfer
(CPC-S and CPC-M)
Operation
The VM key can also be used by attendants to easily transfer incoming callers
to an extension’s voice mailbox When a user presses a voice mail key and
then presses a
key, the digits programmed for the key are
transmitted to the voice mail system
For example, if an attendant receives an incoming call for station 200 and the
attendant knows that station 200 is busy because the
key is lit red,
the attendant can press the VM key and then press the key to
automatically transfer the caller to 200’s voice mailbox
For a general description of the VM key as well as instructions on using the
key for personal message retrieval, see “One-Touch
Access” on page 3-
65
2-14 DB S 824-l O-700 Issued