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Non Appearing Trunk Hold

Non-Appearing Trunk Hold

Software Version

CPC-S and CPC-M, Version 1 0 and higher

Address

(0 or

Description

Use this program to determine who can pick up trunk calls that are on hold

This program applies to DBS 824 telephones that don t have dedicated key
appearances for trunk calls (the phone user can t tell which trunk is being
used for incoming or outgoing calls)

a trunk call on one of these phones is placed on hold, this program

determines whether it is System Hold (default setting, any other extension
phone can pick up the call) or Exclusive Hold (the call can be retrieved only
on the extension where it was placed on hold)

Programming

Notes

(Oor

O=Exclusive Hold is used for non-appearing trunk calls

Hold

is used for non-appearing trunk calls

Applicable Phone Types

This feature applies to both single-line and digital

telephones

Number of Trunks That Can Be Held Without Key Appearances

Phones

that do not have a key appearance for trunk calls can only hold one trunk at a
time

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Summary of Contents for DBS 824

Page 1: ...Digital Business System ...

Page 2: ...Panasonic m m mama Digital Business System DES 824 Release Notes CPC S M Version 2 0 Document Number DBS 824 20 705 Part Number 580X00301 April 2 1996 ...

Page 3: ...ill update and revise this document as needed The software and hardware described m thrs document may be used or copied only m accordance with the terms of the license pertammg to said software or hardware Tim document may be reproduced either electromcally or m print as needed by certified dealers and techmcians of DBS products However the mformation contained m this document must not be altered ...

Page 4: ...s all features of CPC S M Version 1 1 as well as offering support for the new Panasonic 44 Series telephones VB 44xxx Contents MSG Message Key 16 DSS 72 Console Key Arrangement 18 EM 24 Key Arrangement 22 Modification to Toll Restriction Service 24 Key Telephone Installation Notes 27 Introduction Page 3 ...

Page 5: ...108 16 Key Speakerphone gray only VB 442llG 22 Key Phone gray only VB 44220G 22 Key Small Display Speakerphone gray VB 44223G 22 Key Small Display Speakerphone black VB 442238 34 Key Small Display Phone gray only VB 44230G I34 Key Small Display Speakerphone gray 1 VB 44233G 1 34 Key Small Display Speakerphone black VB 442338 22 Key Large Displav Speakerphone nrav VB 44225G 22 Key Large Display Spe...

Page 6: ...ed below Note The new features introduced with these phones are supported by CPC S M Version 2 0 CPC AH B Version 8 0 and CPC EX Version 1 0 You can also use the 44 series phones with previous DBS versions but the new features won t be supported Figure 1 44 Series Small Display Phone 24 Tue NOV 14 O DIGITAL BUSINESS SYSTEM 44 Series Phone Support Page 5 ...

Page 7: ...e 2 Key to 44 Series Small D splay Phone Used to make outside calls or to access call handlin 0 access ou one IS muted and flashes when other end cannot hear you Used to talk with other 1 3peaKer uuiputs tunes anu voice a your extension Page 6 44 Series Phone Support ...

Page 8: ...ENSION FUNCTION HELP A c I I I I Table 3 Key to 44 Series Large Dtsplay Phone Feature Description 1 Message Indicator Indicates that you have a message 2 Display Displays mformatlon about phone s status menus dialing directones and text message mformation 3 Soft Keys Used to make outside calls or to access call handling features 44 Series Phone Support Page 7 ...

Page 9: ...lls Used to access outside lines or to access call handling features Indicates that Do Not Dlsturh Call Forwarding or Absence Message 1s set Indicates that your volCe IS muted I e party on the other end cannot hear you Lights solid when your hands free mtcrophone IS muted and flashes when your handset IS muted Lights when you are on a fall flashes when you hold a call Lights when ON OFF key hashee...

Page 10: ...the left and PSD on the nght l Press the MODE key again to access the directory for extension names The 2nd line of the LCD will display EXT on the left Press the select key to access the directory of exlstmg SSD or EXT names or the select key to access the PSD directory The 2nd line will show two speed dial or extension names at a time the first 7 characters of each name beginning with the A 5 To...

Page 11: ...ll FF3 ExtPort 28 2539 Dunng CO dial tone FF3 ExtPort 29 2539 l Dunng a trunk call FF3 ExtPort 30 25 39 l After dialing a busy extension FF3 ExtPort 33 2539 In these addresses you assign a Flexible Function Screen 2539 to appear on the extension while it IS In the call state Operatron The select keys on the 44 series small display phone are labeled and to the left and right of the display s 2nd li...

Page 12: ...r m an off hook dial tone state The FF key LED will remain lit red while Vanable Mode IS On You can also use a one touch key to toggle Vanable Mode on and off however one touch keys do not contam an LED to Indicate when Vanable Mode 1s on Vanable ModeAfter Power Cycling If Variable Mode 1s On the extension will stay m Vanable Mode even after power cycling system 1s powered down then powered back u...

Page 13: ...on the phone to handle calls 5 1 actrvates Headset mode Speakerphone Use The MUTE key works the same as before mutes the mtcrophone when you are on speaker The MUTE lamp lights steadily when the mrcrophone IS muted and flashes when the handset IS muted Handsfree Answerback The MUTE key enables or disables Handsfree Answerback the same as before Handsfree Answerback allows you to answer mtercom cal...

Page 14: ...e s speaker you can now hear the outside party on the speaker as well as in the handset l Your phone s microphone is muted so that the outside party hears only what is spoken through your handset To mute handset transmi on press MUTE 2 To disable Off Hook Monitor kill the speaker but stay on the line with the outside party through the handset press ON OFF again Separate Speaker Volumes for Interna...

Page 15: ...d analog commumcations To mtall see the mstructzons supplied with VB 44100 Programmmg to register the mstallauon of the Analog Adapter on an extension FF3 ExtPort 51 0 f or l t Extension Port where VB 44225 Lar O Analog Adapter IS not f e Display mstalled on this extension Phone is mstal ed l Analog Adapter is installed on this extension to implement data security measures interrupt tones ovemdes ...

Page 16: ...Tel RING When the analog port IS set to rmg the FF key LED lights red When the key telephone is set to ring the LED is off Notes Phone Restrwtions l The Analog Adapter will work on the large display phone only VB 44225 l A dial pulse SLT will not function on the analog port l Stutter Dial Tone indicatmg Call Forwarding mode Do Not Disturb mode etc will not function on an SLT connected to the Analo...

Page 17: ...0 or l Analog Port on Large Display Phone new FF3 ExtPort 51 0 or l Data Security on Analog Port new FF3 ExtPort 52 0 or I MSG Message Key 44 Serves phones only CPC All B Version 8 0 CPC S M Versron 2 0 or CPC EX Verslon 10 only Descrlptlon The new MSG key on the VB 44225 Large Display Phone adds the following functronality to the phone l Auto Callback If a callback message has been left by anothe...

Page 18: ...never a callback message or voice message has been received Operation During Call States The MSG key will work only when the phone is idle receiving dial tone or in Directory Mode via select key Operation lf Phone Has Both a Callback Message from another Extension and a Voice Message Messages are accessed in a First In First Out order If the callback message was received before the voice message t...

Page 19: ...rsron 2 0 or CPC EX Versron 10 only Descrlptlon The keys on the new DSS 72 Console VB 44320 are arranged differently from the VB 43320 model The new DSS console has 6 columns x 12 rows of keys not 8 columns x 9 rows as rn the previous version This affects the following l Name and Message Assignments FF6 addresses The alphabetrcal arrangement of the keys 1s different l FF Keys The FF keys on the DS...

Page 20: ...anasonlcB April 2 1996 DBS Release Notes CPC S M Version 2 0 Figure 3 DSSf72 Console V 44320 keys DSS 72 Key Layout alphabetical Panasonic DSS 72 Key Layout W key numbermg 44 Series Phone Support Page 19 ...

Page 21: ...SS 72 console DSS l DSS 4 1s assigned to its extension number in the same manner as before TermmalType FF3 ExtPort 2 ll 14 where l 11 IS the first DSS console for the first attendant l 12 IS the second DSS console for the first attendant l 13 IS the first DSS console for the second attendant l 14 IS the second DSS console for the second attendant 44 Series Phone Support ...

Page 22: ...rence is the placement of the keys when entering the characters of the text Extension Name FF6 I ExtPort CONF IO char SSD Name FF6 2 SSD CONF 16 char PSD Name FF6 3 ExtPort PSD CONF 16 char Absence Message FF6 4 5 9 CONF 15 char Trunk Name FF6 5 Trunk CONF 6 char Hunt Group Name FF6 6 HuntGrp CONF 10 char CWlOHVA Reply FF6 7 l 5 CONF 15 char Note If you use the 44 Series DSS 72 for Name and Messag...

Page 23: ...new EM 24 unit VB 443 10 are arranged differently from the VB 43310 model The new EM 24 unit has 2 columns x 12 rows of keys not 3 columns x 8 rows as m the previous version This affects the followmg l FF Keys The FF keys on the EM 24 are numbered bottom to top left column first The new arrangement for the EM 24 keys IS shown m Figure 5 Figure 5 EM 24 Umt VB 44310 keys Page 22 44 Series Phone Supp...

Page 24: ... linked to Its extension phone in the same manner as before EM 24 Port Assignment FF3 EM 24 ExtPort 3 phone ExtPort The EM 24 s FF keys are assigned feature codes in the same manner as before the only difference 1s the numbenng arrangement of FF keys l 24 FF Key Assignments FF5 ExtPort I 24 CQNF Code Operation The 44 Series EM 24 operates the same as previous models 44 Series Phone Support Page 23...

Page 25: ...ct 0 only and 00 only calls 0 Restrict 0 only and 00 only calls default lOXXX0 only calls default IOlXXXXO only calls Allow Deny 0 additional digits per TRS tables Allow Deny 0 additional digits per TRS tables 00 additional digits per TRS tables 00 additional digits per TRS tables 01 additional digits per TRS tables 01 additional digits per TRS tables Overseas Access Switch and Intema Overseas Acc...

Page 26: ...trict 0 only and 00 only calls 10XxX0 only calls 101XXXXO only calls Allow 0 additional digits 00 additional digits lOXXX0 additional digIts Allow 0 additional digits 00 additional digits 101 XXXXO additional digits Allow Deny 01 additional digits per Overseas Allow Deny 01 additional digits per Overseas Access Switch and International Calls Access Switch and International Calls Switch Switch 10Xx...

Page 27: ...conds before automatically disconnecting the call However if the user dials additional digits within 6 seconds the DBS will check other switches to determine whether to allow or deny the call l For all settings O 3 the system will check the Equal Access Code Format switch FF7 l 21 if a CIC carrier identification code is dialed to reach a preferred inter exchange carrier l For all settings O 3 the ...

Page 28: ...followmg procedures apply to 44 Series Key Telephones only Please be sure to follow these procedures exactly Removing the desk stand incorrectly can result m damage to the telephone and or desk stand 1 Place the telephone face down on a flat surface 2 Grasp the top of the desk stand at the ABSc label and pull up the end to 90 vertical refer to Step 2 in Figure 6 The stand will click as it releases...

Page 29: ...e the wall mount bracket onto the telephone Figure 7 Inserting the wall mount bracket rotated desk stand 7 While vrewmg the front of the telephone find the handset gurde located lust below the hookswitch see Figure 8 8 Slide the handset guide out rotate 180 so that the holding clip 1s exposed and reinsert Figure 8 Handset gurde msertion for wall mounting key telephone Page 28 Handset Gude Key Tele...

Page 30: ...Panasonic xx Lmsa Digital Business System DBS 824 Installation Dot Part No 550X04601 ...

Page 31: ...dence of Harm to Telephone Line l 2 Compatibility of the Telephone Network and Terrmnal Equrpment 1 3 REN Explanahon 1 3 Envrronmental Requmernents 1 3 Cleaning 1 4 Chapter 2 System Overview CabmetDescnpuon 2 3 Configurahons 2 4 Prmted Circurt Cards 2 5 ProcessorDescnptron 2 6 Chapter 3 Cabinet Installation Wall Mountmg the Cabinet 3 3 Gurdelines 3 3 Installaaon 3 3 ...

Page 32: ...Connector Pinouts 4 6 Digital Extensions 4 8 DSSi72 4 8 Guidelines 4 8 Installation 4 8 EM 24 4 10 Guidelines 4 10 Installation 4 10 Analog Extensions 4 11 Guidelines 4 11 Installation 4 11 Chapter 5 Telephones and Peripheral Equipment Key Phone Wall Mounting DSLT Wall Mounting Local PCAS Terminal or SMDR Device Guidelines Installation Background Music Music On Hold Guidelines Installation Option ...

Page 33: ...ing Device CPC M Only Installation of External Ringer Amplifier CPC M Power Failure Transfer Guidelines Installation Voice Announce Unit VAU Guidelines Installation Door Box Adaptor Guidelines Installation 5 13 5 13 5 13 5 13 5 15 5 16 5 16 5 16 5 17 5 19 5 19 5 19 5 19 5 21 5 22 5 22 5 22 5 24 5 24 5 24 5 28 5 28 5 28 Chapter 6 Specifications Electrical Characteristics 6 3 Environmental Requireme...

Page 34: ...ll mounting key phone Desk stand removal for DSLT wall mounting Desk stand attachment for DSLT wall mounting Handset guide insertion for wall mounting DSLT sru to CPC Connection SlU Connections to peripherals Installation of music on hold and background music single music source 5 3 5 3 5 4 5 4 5 5 5 5 5 7 5 7 5 9 List of Figures Figure 5 10 Installation of music on hold background music separate ...

Page 35: ...Unit VAU installation 5 27 Figure 5 23 Cable punch out plate Door Box Adaptor 5 28 Figure 5 24 Installation of the door box door opener 5 29 Figure 5 25 Connections to the Door Box Adaptor 5 30 issued 3 l 195 DBS 824 l O 300 vii ...

Page 36: ... distances for direct connection to OPX stations Maximum distances for OPX Adaptor installation Switch settings for SW 1 VAU Switch settings for delay answer timing VA U l 2 l 2 2 5 2 7 4 5 4 7 4 12 5 6 5 9 5 13 5 14 5 24 5 25 Switch settings for DTMF detection timing VAU 5 25 Switch settings for wait timing between dialed digits VAU 5 25 Switch settings for abbreviated dialing digit length VAU 5 ...

Page 37: ...ystem configurations printed circuit cards and the call processor Explains how to install and power up the cabinet Before you begin installation be sure to read the Requirements chapter Describes trunk and line installation See the Peripheral Equipment chapterfor instructions on connecting peripheral equipment through trunks or Lines Describes peripheral equipment installation Some peripheral equi...

Page 38: ...s This chapter includes the DBS 824 model number and FCC information that may be required during installation In addition environmental requirements are included to ensure proper operation Issued 3 l 95 DBS 824 l O 300 l l ...

Page 39: ...on number will be found on your key service unit Incidence of Harm to Telephone Line Should the Terminal Equipment cause harm to the Telephone Network the Telephone Company shall where practical notify the customer that temporary discontinuance of service may be required However where prior notice is not practical the Telephone Company may temporarily discontinue service forthwith if such action i...

Page 40: ... REN for your calling area EnvironmentalRequirements Temperature The environment should be free from excessive temperatures in order to avoid component damage Room temperatures should be 32 to 104 F 0 to 40 C Humidity The environment should be free from excessive humidity which may rust metallic parts and degrade performance Do not install the system where humidity could condense on its surfaces R...

Page 41: ...red or insulated grounding conductors should have a continuous outer finish that is either green or green with one or more yellow stripes The equipment grounding conductor should be connected to ground at the service equipment l The other equipment grounding conductor shall comply with the general rules for grounding contained in Article 250 of the National Electric Code NFPA 70 but its connection...

Page 42: ...m Overview This chapter provides an overview of the DBS 824 This overvieu includes descriptions of the DBS 824 cabinet system configurations printed circuit cards and the call processor Issued 3 l 95 DBS824 10 300 2 1 ...

Page 43: ...2 2 DBS 824 l O 300 Issued 3 l 95 ...

Page 44: ...abinet Power Switch Power Su Status LED Battery Slot 2 CAUTION Some early CPC cards have RAM HOLD and RAM CLEAR reversed Check the silk screen RAM HOLD RAM CLEAR CAUTION Setting SW 1 to RAM CLEAR Erases Programming The CPC card has front connectors for connecting to peripheral equipment such as paging amplifiers external ringers and music on hold background music sources Figure 2 2 on page 2 4 sho...

Page 45: ...age Ampltfier Outout External Page Zones External Ringer Relay Controls CPC M Only Trunks 7 8 CPC M Only Configurations The basic DBS 824 supports 4 trunks and 8 extensions Systems may be expanded up to a total of 8 trunks and 24 extensions by adding 208 EXP expansion circuit cards as follows Number of 208 EXP VB 42050 Cards 0 1 2 Total Trunks 4 6 8 Total Extensions Notes 8 16 Must be in first slo...

Page 46: ...ds CPC slot 1 per system Adds additional features over CPCS Serial SIU VB 42712 2 RS232C Serial Ports Top shelf 1 per system Interface DTMF MFRU VB 42431 2 circuit DTMF receiver Attaches to 1 per system Circuits CPC card MFR VB 43431 8 circuit DTMF receiver AUX slot lmax Interface API VB 43940 Applications processor interface AUX slot 1 max CPC M Cards required Door Phone DPHA VB 437 11 1 Door Pho...

Page 47: ...r Description The Call Processor Card CPC controls the DBS 824 call processing with two versions available The CPC S Small VB 42450 supports a limited set of features The CPC M Medium VB 42451 supports a larger set of features The following table shows same of the major CPC S and CPC M differences ...

Page 48: ...ernal Ringer Aidio Output Auto Busy Redial CPC M 8 Circuit MFR Card VB 43431 Support All CPC S Features Up to 200 System Speed Dials Up to 40 Personal Speed Dials per phone 2 Circuit MFR Card VB 42431 Support with Intenal Music On Hold Separate Background Music and Music On Hold Inputs External Paee Zone Control Separate External Page and External Ringer Control Relays API Card Support Caller ID C...

Page 49: ...3 Cabinet Installation This chapter explains how to install and power up the cabinet Before you begin installation be sure to read the Requirements chapter which begins on page l l lssuedbN95 DBS 824 10 300 3 1 ...

Page 50: ...3 2 DBS 824 10 300 Issued 3 l 95 ...

Page 51: ...ation The DBS 824 is shipped with the cover installed to protect components Before wall mounting the cabinet remove the cover l Handle the cabinet carefully to avoid damage 1 Remove the two screws from the front cover see Figure 3 1 2 Take the front cover off by pulling it from the bottom and lifting it up Figure 3 1 Cover removal Issued 3 l 95 DBS 824 l O 300 3 3 ...

Page 52: ... attach the mounting slots to the wall The screws should protrude from the wall j 16 in wall mountina 4 Hang the cabinet on the wall by placing the mounting openings over the screws 5 Tighten the screws to secure the cabinet 6 Install a mounting screw through the lower slot in the cabinet as shown in Figure 3 2 3 4 DES 824 l O 300 Issued 3 l 95 ...

Page 53: ...nning on page l 4 l The ground cable must be at least 18 AWG l Resistance to ground must be 10 Ohms or less installation 1 Attach the ground cable to the ground screw on the front of the power SUPPlY 2 Connect the ground cable to the building ground Figure 3 3 Cabinet mound screw G rot d Screw Power Supply issued 3 l 95 DBS 824 l O 300 3 5 ...

Page 54: ...can damage components l Install the cards in the following order 208 EXP in left slot for trunks 5 and 6 and extension ports 9 to 16 208 EXP in 2nd slot from left for trunks 7 and 8 and extension ports 17 to 24 The second 208 EXP card can only be used with the CPC M card CPC See additional information following MFR 8 DTMF circuits in AUX slot l Install cards only in their dedicated slots The slot ...

Page 55: ...opposed to line appearances Figure 3 4 CPC strap 53 I CPC S and CPC M l Before installing a CPC M card determine if the optional MFRU 2 DTMF Circuit Card is to be installed VB 4243 1 If used attach the MFRU to the CPC Circuit Card as shown below Figure 3 5 MFRll circuit card attachment tn CPC ADJUSTMENT RIJ Note Use VRl also labeled DRT for DISA Ring Tone to adjust the volume for DISA internal rin...

Page 56: ...hin the slot guides See Figure 3 6 2 Hold the card on the top and bottom edges with both hands and carefully push the card into the slot 3 When the connector at the far end of the card touches the corresponding connector on the backplane press the card in until it is firmly seated Fi 3 8 DBS 824 l O 300 Issued 3 l 95 ...

Page 57: ...or outages The battery backup package for the DBS 824 is VB 43 130 l The backup batteries are connected in a series circuit using cables provided with the KSU l With maximum traffic the backup batteries will last up to 40 minutes for a fully equipped DBS 824 l The backup batteries should be replaced about every 3 years issued 3 l 95 DBS 824 l O 300 3 9 ...

Page 58: ... 208 208 CPC AUX Ill I I I I I e I 0 1 0 I 2 Connect the positive cable red to the terminal of the top battery 3 Connect the connecting cable white to the terminal of the top battery 4 Connect the connecting cable white from the top battery to the terminal on the bottom battery 5 Connect the negative cable blue to the terminal of the bottom battery 3 10 DBS 824 1 O 300 Issued 3 l 95 ...

Page 59: ... 3 Set SW1 on the CPC card to RAM CLEAR Figure 3 8 CPC memnrv clear switch __ _ _ _ _ ____ Status LED Power Switch CAUTION Some early CPC cards have RAM HOLD and RAM CLEAR reversed Check the silk screen Programming 0 Power Supply 4 Turn the power switch on As the system loads the Status LED lamp on the Cl card flashes 5 Once the Status LED lamp on the CPC card stops flashing set SW1 on the CPC to ...

Page 60: ...nd line installation Some peripheral equipment also requires uunk and or line interfaces door phones or power failure units for example See Chapter 5 for instructions on connecting peripheral equipment through trunks or lines Issued 3 l 95 DBS 824 l O 300 4 l ...

Page 61: ...4 2 DBS 824 l O 300 issued 3 l 95 ...

Page 62: ...N7 and CN9 CN8 is used for Option Port Lines In addition each installed 208 EXP VB 42651 card supports two loop start trunks using an RJ14 trunk connector labeled CN2 Figure 4 l shows the maximum number of trunks that can be used with a DBS 824 OPL USE ONLY 1 A A Figure 4 I DBS 824 trunk connections MDF Issued 3 l 95 DBS 824 l O 300 4 3 ...

Page 63: ...and CN2 trunk expansion connector on the the two optional 208 EXP circuit cards Fimre 4 2 DBS 824 trunklOPL Dinouts r Backplane CN7 CN8 CN9 Trunk Port 1 T Trunk R Port 2 Leftmost 208 EXP CN2 T Trunk Port 6 R OPL Port 1 T OPL R Port 2 I I T R Trunk Port 3 T Trunk R Port 4 Second 208 EXP CN2 T Trunk Trunk L porta Port 7 7 R 4 4 DES 824 l O 300 Issued 3 l 95 ...

Page 64: ...the second 208 EXP card See Chapter 3 for circuit card installation 2 Connect the trunks from the MDF to the RJ14 trunk connectors CN7 and CN9 on the backplane and the RJ14 trunk connector CN2 on any 208 EXP card installed as shown in Figure 4 l and Figure 4 2 Lines Extension Connectors The number of extension ports on your system depends on the number of 208 EXP cards installed in the DBS 824 Tab...

Page 65: ... Trunks and Lines IIRS 824 erteminn cnnnectinns MDF Exte Extension 1 Extension 24 Extension Connector Pinouts Table 4 2 provides pinouts and color codes for extension slots 4 6 DBS 824 l O 300 Issued 3 l 95 ...

Page 66: ...r Extension Port Connector CN6 Circuit Location DBS 824 KSU First Leftmost 208 EXP Circuit Card Second 208 EXP Circuit Card No Connection BR WH 4 4R Port 5 WHSL 30 5 r 104 14 SL WH 5 5R Port 6 RD EL 31 6T 105 15 issued 3 l 95 DBS 824 10 300 4 7 ...

Page 67: ...irect station selection and busy lamp fields for internal lines The DSS 72 can also be used for text assignment l Up to two DSS 72s can be assigned to attendant phones 1 and 2 l If more than one DSS 72is assigned to an attendant phone only one of the DSS 72s can be wired from the same wall jack as the attendant phone as shown in Figure 4 4 Additional DSW2s must be wired from a separate wall jack l...

Page 68: ...Four Conductor Cable Red Mountina Plate Cable I I I J Flat Head Screw 8 8 Flat Head Screw Two Conduct0 Modular Jack To digital extertsion ports Ports 1 and 2 are attendant phones by default Se careful rrot to reverse DSS and key phone wiring Issued 3 l 95 DBS 824 l O 300 ...

Page 69: ...using the mounting plate and the four screws as shown in Figure 4 5 2 Connect the EM 24 to the key phone using the two conductor cable 3 Connect the EM 24 to the wall jack using a four conductor cable 4 Connect the four wires from the key phone and EM 24 to the MDF connector Figure 4 5 EM124 connection Four Conductor Cable Two Conductor Cable wJ J Black Yellow A I I I Red EM 24 Two Conductor Cable...

Page 70: ... 1 Remove the cover from the SLTA 2 Remove the cable punch out plate Figure 4 6 to make an opening for the cables coming into the SLTA To remove the plate cut the grooves on either side with diagonal cutters Then bend the plate back and forth with needle nose pliers to remove it Figure 4 6 Cable punch out tie SLTA 3 Mount the SLTA to the wall see Figure 4 7 Note Table 4 3 shows the maximum distanc...

Page 71: ... or 100 n If the DBS 824 is powered up turn off the power Connect the GND and 24V leads on the SLTA to the DBS 824 power supply Be sure the wires do not touch each other or touch the metal frame housing If desired turn on the DBS 824 power Connect the T and R leads to the digital extension ports on the DBS 824 as per Figure 4 7 One digital extension port is required for each SLT Connect the SLT T ...

Page 72: ...Trunks and Lines Figure 4 7 SLTA installation Analog txtensions 8 To 24V and GND g J P f 8 CM Tll blR A TWR B EEi CandD 6if at2 ToSLTAmdB ToSLTCandD c T SLT u Issued 3 l 95 DBS 824 10 300 ...

Page 73: ...er describes telephone peripheral equipment installation Some peripheral equipment requires trunk and or line interfaces door phones or power failure units for example For information on mk and line connections see Chapter 4 Issued 3 l 95 DBS 824 l O 300 5 l ...

Page 74: ...DBS 824 10 300 Issued 3 l 95 ...

Page 75: ...w inserted in the wall 1 Place the bottom edge of the telephone on a desk or other hard surface 2 Press the wall mount adaptor down until it detaches from the phone Figure 5 1 Figure 5 I Wall mount adudor removal r Wall Mount Adaptor Figure 5 2 Wd mou 3 Turn the wall mount adaptor around and re attach it to the phone a zptor removal II Mount daptor 4 Remove the handset guide with a small screwdriv...

Page 76: ...be modified for wall mounting by removing the desk stand and mounting it on the bottom of the phone The back of the DSLT and the desk stand include slots for attaching the phone to a screw inserted in the wall 1 Press the stand releases in toward the middle of the phone to release the desk stand Figure 5 4 Figure 5 4 Desk stand removal for DSLT wail mounting 5 4 DBS 824 l O 300 Issued 3 l 95 ...

Page 77: ...and tab guides and sliding it into place Figure 5 5 Figure 5 5 Desk stand uttachment for DSLT wall mounting 3 Remove the handset guide with a small screwdriver turn it over and reinsert it into the phone Fiarre S 6 Handset guide insertion for waZZ mountinc DSLT I Handset __P Guide I L I 1 J I 3 Issued 3 l 95 DBS 824 l O 300 5 5 ...

Page 78: ...ransmitted Data 3 RD 4 CTS Received Data Clear to Send 5 GND 6 Ground No Connection 17 1 No Connection 8 RTS Request to Send 19 IN0 connection Installation 1 2 If the system is powered up power down the system Install the SILT on the top right shelf Position the SIU with the serial interface connectors up and slide the notched end of the circuit board into the notch opening in the frame Attach the...

Page 79: ...C Connec1or Fignre nerinherdc 9 Pin or 25 Pin or Similar Connector PC Laptop m Device SIU for Maintance elc lop of DBS 824 Standard 9 pin to S Pin or 25 Pin Serial Cable Standard 9 Pin to 9 Pm w 25 Pin Serial Cable CN2 CNl SMDR Rinter or Similar Device Standard 9 pin to 26 Pin Connector I To CPC Card 9 Pin OT 25 Pin Connector ...

Page 80: ...f it is too close the receiver may not function properly l The maximum input impedance of both terminals is 10k ohms The maximum signal level is 10 dB Installation 1 If you re using a single external source for both BGM and MOH connect the source to CN6 on the CPC as shown in Figure 5 9 If you re using separate sources connect the MOH source to CN8 and the BGM source to CN6 on the CPC M as shown i...

Page 81: ...rs on the CPC card Table 5 2 CPC variuble resistors Variable Resistor Purpose VFU CTI FQS GM VR3 MOH CPC M only Adjusts CO ringing tone volume Adjusts BGM or combined BGM MOH volume Adjusts external source MOH volume Fimrrr S 9 instilatbn of music on hold and backpround music sin music source P I VR2 MOHBGM Volume Adjust issued 3 l 195 DBS 824 l O 300 5 9 ...

Page 82: ...Music Music On Hold Telephones and Peripheral Equipment Fi Installation of music on hold and background music separate music sources VR3 MOH Volume Adjust VR2 BGM Volume Adjust 5 l 0 DBS 824 l O 300 Issued 3 l 95 ...

Page 83: ...to answer or originate a call has access to the CO trunk l OPL Port 1 corresponds to CO trunk 1 and OPL port 2 corresponds to CO mlnk2 lnstallation 1 Connect the first device to OPL Port 1 on CN8 as shown in Figure 5 11 2 If used connect the second device to OPL Port 2 on CN8 as shown in Figure5 11 The DBS 824 must also be programmed to enable the OPL Ports See the DBS 824 Programming Guide Sectio...

Page 84: ...Option Port Line Telephones and Peripheral Equipment Figure S II OPL instuflation BK Y R G llll I T R OPL Port 1 Option Port Device s Fax Machine Answering Machine etc 5 12 DBS 824 l O 300 Issued 3 l 95 ...

Page 85: ...tion l The ringing output of the OPX Adaptor is 225 Vp p peak to peak at 20 Hz l When OPX stations are connected through the central office an external ringer supply may be required If required the ringing supply is connected to the OPX Adaptor Installation The following procedures describe direct OPX connection and OPX connection through a CO Refer to Figure 5 13 when installing the OPX Installin...

Page 86: ...imum distances for OPX Adaptor instuiktion Max distance in feet between the DBS 824 and OPX Adaptor jAWG22 1 IAWG24 1 194 I 1 AWG 26 122 4 Connect the T and R leads to a digital extension port on the DBS 824 5 Connect the GND lead on the OPX Adaptor to the DBS 824 Frame Ground screw 6 Connect the TI and TR leads to the OPX station 7 Install the cover on the OPX Adaptor 8 Power the system down then...

Page 87: ...tial office 4 If the ringing level at the OPX station is not sufficient connect a ringing supply to the E RG and E RG terminals on the OPX Adaptor Note Signals to the external ringer should not exceed 300 Vp p 5 If a ringing supply is used cut Straps Jl and 52 on the OPX Adaptor 6 Install the cover on the OPX Adaptor 7 Power the system down then back up igure 543 OPX installation To a DBS digital ...

Page 88: ... zone paging terminal on the CN4 Connector Panel Terminals AZ 21 24 is 50 mA the resistance of the relay used for each zone paging terminal must be 2600 to 2800 Ohms l The paging amplifier relays and speakers are not provided with the DBS 824 They must be purchased separately l The EPA connector CN5 is used to connect the paging amplifier The output impedance of CN5 is 600 Ohms l B2 Break 2 C2 Com...

Page 89: ...24 Zone 4 SPEAKER I EPA PAGING Zone Paging Installation 1 Connect the paging amplifier to CN5 on the DBS 824 CPC M Circuit Card as shown in Figure 5 15 2 Connect the paging speakers to the amplifier 3 Connect the relays to the amplifier 4 Connect the relays to the 24V and zone paging terminals AZ 21 24 on the Connector Panel Issued 3 l 95 DBS 824 l O 300 5 l 7 ...

Page 90: ...and Peripheral Equipment Fimre 5 15 External tone Datim insdation CPC M onlv CN4 M2 lake 2 Bl Break 1 fX All Zones 21 Zone 1 22 Zone 2 23 34 Zone 3 Zone 4 82 Break 2 l EPA C2Kommon21 _ Y HUINti 5 18 DBS 824 l O 300 Issued 3 l 195 ...

Page 91: ...be connected to a voice activated amplifier to eliminate background white noise l The contact rating for the Cl Common 1 and Ml Make 1 terminals is 30V DC 1 amp maximum CPC M only l An external ringer device bell buzzer etc is not provided with the DBS 824 It must be purchased separately Installation of External Ringer Amplifier CPC S 1 Connect the EPA connector to the audio in connector of the am...

Page 92: ... Device Telephones and Peripheral Equipment o Figure S 16 External ringer UNA device installation using an external ringing device EAZ All Zones Zl Zone 1 22 Zone 2 23 Zone 3 EPA PAGING 5 20 DBS 824 1 O 300 Issued 3 l 95 ...

Page 93: ... Connector Panel as shown in Figure 5 17 2 Lf using a separate amplifier device from the paging system connect CN7 ER connector to the amplifier If using the same amplifier device as the paging system connect to the EPA connector Figure 5 17 External ringer UNA device installation using the External Rinper Outmt 1 SPEAKER I I I AMPLIFIER 0 OUT I 1 EPA PAGING ER WA issued 3 l 195 DBS 824 10 300 5 2...

Page 94: ...ll be disconnected Installation 1 Remove the cover from the Power Failure Unit PFU 2 Remove the cable punch out plate Figure 5 18 to make a opening for the cables coming into the PFU To remove the plate cut the grooves on either side with diagonal cutters Then bend the plate back and forth with needle nose pliers to remove it Figure S 18 Cable punch out plate ower Failure Unit 3 Mount the PFU on t...

Page 95: ...ource to the 24V and GND terminals on the PFU 9 Install the cover on the PFU igure 5 19 Power Failure Unit PFU instcrlbtion From the SLTA Ambg Extension Port No cAm gExtension Port No Analog Extension Port No Analog Extension Port No TO TRKPort No A ztY 2 TRKPortNo B c TRK Port No C TRK Port No D in To SLT To the Central Cftice Power Failure Unit w 43703 To 24V and GND on Power Suppb of the Mein C...

Page 96: ...F key assignments cleared before voice messages and abbreviated dial numbers are programmed Installatio n 1 Remove the cover from the Voice Announce Unit 2 Set SW 1 and SW2 according to the following tables Default settings are italicized See Figure 5 22 for the location of the DIP switches Table 5 5 Switch settings for SWI VAU Switch Function 1 ON Enable blind transfer OFF Disable blind transfer ...

Page 97: ...ttings for DTMF detection timing VAU Dip Switch I SWI DTMF Detection Timer Switch Function 4 ON 80 nls OFF 40 ms Table 5 8 Switch settings for wait timing between dialed digits VAU Dip Switch 2 SW2 Wait Time Between Dialed Digits Switches 5 6 Switch Time in seconds 2 6 10 14 1 OFF OFF ON ON 1 1 OFF ON OFF ON 1 Table 5 9 Switch settings for abbreviated dialing aYigit Lq h VAU Abbreviated Dialing Di...

Page 98: ... to remove it Figure 5 20 Cable punch out pIa Voice Announce Unit l L 4 Mount the VAU on the wall using the three screws provided with the unit See Figure 5 22 5 Connect the extension cable from the DBS 824 to CNl on the VAU Note that two inside pins on CNl are port 1 The two pins on either side are port 2 as shown in Figure 5 21 Figure 5 21 Extension cord connection to the VAU CNl on the bottom o...

Page 99: ...Telephones and Peripheral Equipment Voice Announce Unit VAU issued 3 l 95 DBS 824 l O 300 5 27 ...

Page 100: ...e required to install the Door Box Adaptor Phillips screwdriver Needle nose pliers Diagonal cutters installation 1 Remove the cover from the Door Box Adaptor 2 Remove the cable punch out plate Figure 5 20 in order to make an opening for the cables coming into the Door Box Adaptor To remove the plate cut the grooves on either side with diagonal cutters Then bend the plate back and forth with needle...

Page 101: ...tor Fimre 5 24 Installation of the door box door oDener and Door Opener bo p iytor Contact Ratings for opener 120V AC 0 3 amps 30VDC 1 amp 4 Connect the extension line to the Door Box Adaptor as shown in Figure 5 25 issued 3 l 95 DBS 824 l O 300 5 29 ...

Page 102: ... and Peripheral Equipment Figure S 25 Connections to the Door Box Adaptor Door D o o r Box Opener I To DES 824 Ext Port Door Opener 5 Connect the Door Box and door opener to the Door Box Adaptor 5 30 DBS 824 l O 300 Issued 3 l 95 ...

Page 103: ...o attainment of some maximums depends on levels of feature usage and optional hardware requirements Though every effort was made to ensure the accuracy of these specifications Panasonic does NOT warrant them in regard to merchantability or fitness for a particular purpose Specifications are subject to change without notice Issued3 l 95 DBS 824 10 300 6 l ...

Page 104: ...DBS 824 10 300 Issued 3 l 95 ...

Page 105: ...tatus Power Consumption With max traffic Heat Generation With max traffic DBS 824 130 Watts 1408 BTUs per Hour Table 6 3 Bat v backup capacity System Battery Pack 1 DBS 824 1 IQ 43130 Capacity with maximum trafli 14 minutes Environmental Requirements Table 6 4 Temperature and humidity requirements r Environmental Conditions IRequirements I Temperature Relative Humidity 32 to 104 F 0 to 40 C 3Oto90...

Page 106: ...x 9 3 l 8 x 7 3 8 x 9 l 8 3 l 2 x 7 l 2 x 9 3 3 13 x 3 l 8 x 8 3 8 Approx 24 varies with options VB 43225 2 3 Other key phones 2 2 DSLT 16 DSSi72 16 EM 24 9 ResourceMaximums Table 6 6 Trunk and line capacities DBS 824 System Resources O 208 l 2 0 8 2 208 Expansion Expansion Expansion Cards Installed Cards Installed Cards Installed Trunk ports 4 6 8 Extension ports 8 16 24 Trunk Extension speech pa...

Page 107: ...ations in the system CPC S and M 3 four party circuits DISA No of incoming authorization codes 1 No of outgoing authrorization codes 2 No of digits in each authorization code 4 Hunting No of groups No of stations in a group 4 16 I Least cost routing I No of routing tables 1 Area Code table 1 Office Code table 4 Special Area Code tables 4 Special Office Code tables 1 No of entries in each routing t...

Page 108: ...entries in each office code restriction table 1000 4000 total Paging No of groups No of stations in a group Speed dial 8 No of stations in the system No of personal speed dial numbers No of system speed dial numbers No of digits per speed dial number personal and system Trunk Queuing No of trunk queuing registrations 5 tandard Mode Add On Mode CPC M Only 10 per extension 90 99 40 per extension 900...

Page 109: ...ey speakerphone VB 43233 34 key speakerphone with LCD display Phone Options VB 433 10 24 key expansion module EM24 VB 43320 72 key DSS BLF module DSS 72 VB 43884 7 ft handset cord VB 43885 15 ft handset cord VB 43886 25 ft handset cord VB 43890 K type handset Printed Circuit Cards VB 42450 Call card CPC S processor VB 4245 1 Call processor card CPC M VB 4343 1 8 DTMF signal receivers MFR 8 VB 4243...

Page 110: ...nly DoorboxEquipment VB 43711 1 Door box adaptor 4 4 4 VB 43705 1 Door box 4 4 4 Optional Equipment VB 43 130 Built in system backup battery sets 1 1 1 VB 43709 Single Line Telephone Adaptor 2 4 6 SLTA 4 ckts per SLTA VA 43703 4 line power failure unit 1 2 2 VB 43702 VB 43940 Off premise extension adaptor Application processor interface API CPC M only 8 16 24 1 1 1 6 8 DBS 824 l O 300 Issued 3 l 9...

Page 111: ...Door phone Adaptor Door phone Loop between the Doorphone Adaptor and the Door phone Voice Announce Unit Resistance Cable Gauge AWG Maximum Cabling Length in Feet Distance from the DBS 824 40 Ohms I 22 1 1239 I 24 1 779 20 Ohms 22 619 24 390 26 245 24 1948 26 1225 10 Ohms 22 309 24 194 26 122 900 Ohms I 22 1 27877 excluding end 24 17532 impedance 26 11025 10 Ohms 22 309 24 194 1 122 40 Ohms 22 1239...

Page 112: ...rface Baud rate Parity RS232 C 300 120O 4800 or 9600 kbps Even odd or none Stop bit length 1 1 1 5 or 2 Data bit length 5 6 7 or 8 Signaling Characteristics Table 6 12 Signaling II CO Ztem Dial pulse Break ratio Minimum pause Trunk start Specification 8 to 11 pulses per second PPS 58 to 64 0 7 to 1 0 seconds Loop Table 6 13 Signaling levels Item Trunk input DISA Level 40 dBm minimum Distortion Les...

Page 113: ...tation Analog station to CO trunk CO trunk to digital station Digital station to CO trunk Digital station to digital station Digital station to analog station Analog station to digital station Analog station to analog station Specification 600 Ohms 600 Ohms OdB OdB OdB OdB 6dB 6dB 6dB 6dB issued3 l 95 DBS 824 10 300 6 11 ...

Page 114: ...tinuous CO incoming call 5501400 Hz Programmable Callback 400 Hz 1 on 3 off Busy 480 620 Hz 0 5 on O 5 off Busv override 400 Hz 0 25 on O 25 off O 25 on 1 Splash 1 550 Hz 1 05on Error Reminder call 400 Hz 550 Hz 0 5 on O 5 off 4 on l off 4 on l off 4on 1 off 4 on silence I Call waiting 550 Hz 1 0 25 on O 25 off O 25 on 7 25 off Key press I I 1kHz Duration of the key press 1 Internal Tones SLTs CO ...

Page 115: ...s Table 6 I6 DTMF frequencies Digit 1 2 3 4 5 Frequency Hz 697 1209 697 1336 697 1477 770 1209 770 1336 6 770 I 1477 7 852 1209 8 852 1336 9 852 1477 941 1209 0 941 1336 941 1477 Issued 3 l 95 DBS 824 l O 300 6 l 3 ...

Page 116: ... J3 3 7 SW1 3 11 variable resistors 5 9 D Digital Extensions 4 8 Door box adaptor 5 28 Door phone 5 28 DSLTs wall mounting 5 4 DSS 4 8 DSS 72 4 8 DTMF frequencies 6 13 E EM 24 4 10 Environmental requirements 6 3 Extensions analog 4 11 connectors 4 5 digital 4 8 pinouts 4 6 External ringer 5 19 F Facility interface code l 2 FCC registration number l 2 Frequencies DTMF 6 13 G Grounding 1 4 3 5 H Hea...

Page 117: ...hones 4 11 SLTA 4 11 SLTs 4 11 SMDR 5 6 Specifications backup batteries 6 3 cabling distances 6 9 commumcatlons parameters 6 10 dimensions and weight 6 4 DTMF frequencies 6 13 environmental requuements 6 3 feature related capacmes 6 5 hardware maxImums 6 7 heatgenerauon 6 3 mput power 6 3 power consumption 6 3 signaling 6 10 tone plan 6 12 trunk and line capaclhes 6 4 T Tone plan 6 12 Trunks maxim...

Page 118: ... u mw mamaa Digital Business System Section 400 Programming DBS 8 Dot Part No 550X04701 ...

Page 119: ...or can it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or pho...

Page 120: ... Start Timer for CO Calls Least Cost Routing LCR Access Override Toll Restriction With SSD Numbers SSD Display Restriction Auto Flash Redial One Touch Dial Onhook Transfer Key Bank Hold Non Appearing Trunk Hold SLT Flash Control Extension Number Digits Attendant Intercom Calling Extension Intercom Calling Alert Tone for Voice Calls Alert Tone for Busy Override OHVA System Installation Area Code SS...

Page 121: ...ngth SMDR 1 48 SMDR Serial Port Flow Control X ON X OFF l 49 SMDR Printing Mode 1 Outbound and Inbound 1 50 SMDR Printing Mode 2 Long Distance and Local Calls 1 51 SMDR Printing Mode 3 Header Title l 52 PBX Settings PBX Access Code s Automatic Pause Position For PBX Access Codes External UNA Relay Control Ring Patterns For UNA Terminals Ml Cl Bl External Page Interface Control For Paging Groups Cl...

Page 122: ... CO Ring Cycle Detection Timer Inbound Ring Cycle Expansion Timer Dial Pause Timer PBX Flash Timer Call Forward No Answer Timer Attendant Hold Recall Timer for Intercom Calls Extension Hold Recall Timer for Intercom Calls Attendant Transfer Recall Timer for Intercom Calls Extension Transfer Recall Timer for Intercom Calls CO Delayed Ring Timer Extension Delayed Ring Timer Hunt Group No Answer Time...

Page 123: ...ss for Group 9 Pooled Trunk Access for Groups 8 l 86 Trunk Port Type DISA Auto Answer Private Trunk Line Automatic Pause for PBX Line Dial Tone Detection Outbound DTMF Signal Duration for Auto Dialed Digits Unsupervised Trunk Conference Inbound Ring Pattern Trunk Disconnect Detection Timer DISA Start Time DISA End Time Trunk Circuit Type CO Busy Tone Detection 2 3 2 4 2 5 2 6 2 7 2 8 2 9 2 10 2 11...

Page 124: ...back Tone From ML Keys SLT Hookflash Extension Ring Pattern Digital SLT Receiving Volume Auto Set Relocation Code Permanent Call Forward Type Permanent Call Forward Extension ML MC0 Separation VAU Hunting Priority SLT Disconnect Signal VAU Port Assignment Hot Dial Pad Auto Redial on Extensions 3 11 3 12 3 13 3 14 3 15 3 16 3 17 3 18 3 19 3 20 3 21 3 22 3 24 3 26 3 28 3 30 3 32 3 34 3 36 3 38 3 39 ...

Page 125: ...Extension Name 6 3 System Speed Dial Names 6 5 Personal Speed Dial Names 6 6 Absence Messages 6 7 Trunk Name Assignment 6 9 Hunt Gxoup Name Assignment 6 10 Call Waiting OHVA Text Reply 6 11 Chapter 7 Toll Restrictions FF7 An Overview of Toll Restrictions International Calling For TRS Types 3 6 Dialing Restriction During Inbound Trunk Calls for TRS Types 3 6 Maximum Dialed Digits For TRS Types 3 6 ...

Page 126: ...lobal Copy 7 27 Chapter 8 Least Cost Routing FF8 An Overview of Least Cost Routing 8 3 Least Cost Routing LCR Area Codes 8 7 Least Cost Routing LCR Office Codes 8 8 Special LCR Area Codes 8 9 Special LCR Office Code Tables 8 10 Time Priority Route Tables 8 11 LCR Trunk Groups 8 13 LCR Delete Tables 8 15 LCR Add Tables 8 16 Chapter 9 Copy Program Settings FF9 Trunk Copy Extension Copy FF Key Copy 9...

Page 127: ...ys used in programming mode Intro 6 Figure l l Soft key numbering on large display phones l 63 figure l 2 Example CO ring cycle detection timing l 93 Figure 5 l DSS 72 key layout 5 6 Figure 6 l DSS 72 key usage for name assignment 6 3 Contents 8 DBS 824 l O 400 issued 3 l 95 ...

Page 128: ...values Table 1 20 PBX flash timer values Table 1 21 Call forward no answer timer values Table l 22 Recall timer values for attendant held intercom calls Table l 23 Recall timer values for extension held intercom calls Table l 24 Recall timer values for attendant transferred intercom calls Table l 25 Recall timer values for extension transferred intercom calls Table l 26 Timer values for CO delayed...

Page 129: ... 7 2 Maximum number of dialed digits for TRS types 3 6 7 8 Table 7 3 Differences between old and new dialing plans 7 11 Table 8 1 Time priority route table 8 4 Table 8 2 LCR table descriptions 8 4 Table 8 3 LCR table 8 5 Table 8 4 LCR time periods and positions used 8 11 Table 8 5 LCR trunk selection 8 13 Table 10 l System Speed Dial ranges Table 10 2 DSS key functions in System Speed Dial program...

Page 130: ...owing table summarizes the topics contained in this introduction Before You Begin Topic Page Intro 3 t I Preparations for Programming 1 Intro 3 I Initializing New Systems 1 Intro 4 1 Understanding FF Key Programming Intro 5 Program Structure How to Enter the Programming Mode Intro 5 Intro 6 t Example Programming Entry 1 Intro 7 1 Default Program Settings Intro 8 1 Issued 3 l I95 DB S 824 l O 400 I...

Page 131: ...Intro 2 DBS 824 l O 400 Issued 3 i 95 ...

Page 132: ...ions are contained in Feature Operation Section 700 of this manual 2 Confirm that you have the DBS 824 hardware required for the end user 3 Use Forms and Tables Section 4 50 to record the customer s site data Use the following guidelines when completing Forms and Tables l Be sure to record all program entries l Leave the default values for equipment that is not connected l Pay careful attention to...

Page 133: ...nitialization procedure can also be used when you want to return all changed programs to the default values 1 Power off the DBS 824 set power switch to OFF 2 Slide the CPC s SW1 switch to RAMCLEAR Figure 1 Power Swtch Battery Slot 2 Status LED CAUTION Some early CPC cards have RAM HOLD and RAM CLEAR reversed Check the silk screen RAM HOLD El RAM CLEAR CAUTION Setting SW 1 to RAM CLEAR Erases Progr...

Page 134: ...d group to start programming the entries called addresses of the group Table I DBS 824 program structure F F Key FFl FF2 Programming Group System settings CO Trunk settings FF3 FF4 Extension settings Ring Assignments and Hunt Groups FF5 FF Key Assignments FF6 Names and Messages on LCD Display Toll Restrictions TRS FF8 1 Least Cost Routing CR FF9 FFlO Copy Program Settings Speed Dialing system and ...

Page 135: ...s forward increments program address number How to Enter the Programming Mode From the Attendant Port Programming can be performed from the attendant display phone A phone that is connected to extension port 1 with an extension number of 100 is automatically an attendant phone By default extension port 2 extension number 101 is the second attendant phone although this extension can be reprogrammed...

Page 136: ... s start time From a Non Attendant Port When programming from a display telephone other than an attendant follow these steps 1 Press ON OFF 2 Dial 98 3 Enter the programming authorization code 9999 by default 4 Press PROG 5 Press the pound sign twice 6 Press the desired FF key and proceed with programming Example Programming Entry If you re unfamiliar with DBS programming use the following example...

Page 137: ...these addresses contain number ranges which are shown in parentheses These are the acceptable ranges for trunk numbers extension ports etc in a CPC M configuration with two 208 Expansion Cards In the following chapters of this Programming section the address explanations will also show the acceptable number ranges for the CPC S configuration with one 208 Expansion Card Table 2 Default program sett...

Page 138: ...gnment FFl 2 l 20 0 or l FFl 2 l 21 Oor l FFl 2 l 22 lOl 699 FFl 2 l 23 ClOl 699 FFl 2 1 24 lOl 699 FFl 2 l 25 lOl 699 FFl 2 l 26 0 or l FFl 2 l 27 0 or l FFl 2 l 28 0 6 Silence Delayed Ring Second Attendant Position Third Attendant Position Fourth Attendant Position Attendant Transfer Extension Attendant Override Extension BLF Delayed Ring Transfer Ring Pattern Disabled Ext 101 None None None Ena...

Page 139: ... 9 18 l 3 Automatic Pause Position for PBX Access None Codes FFl 2 4 External UNA Relay Control FFl 2 4 l Oor l Ring Patterns for UNA Terminals M C B 1 set on 3 set off FFl 2 4 2 9 0 or l External Page Interface Control for Paging Internal paging Groups FFl 2 5 Class of Service FFl 2 5 l 8 1 21 Oor Extension Class of Service Classes 1 8 Restrict l allfeatures FFl 2 6 Account Codes FFl 2 6 l lOO l ...

Page 140: ... 0 6 FFl 3 13 O 3 FFl 3 14 O 15 I I Attendant Park Hold Recall Timer I Extension Park Hold Recall Timer FFl 3 15 O 15 FFl 3 16 O 1oHF IFFl 3 17 co 15 FFl 3 18 O 12 FFl 3 19 O 12 FFl 3 20 O 12 FFl 3 21 O 12 Attendant Call Reversion Tier Unsupervised Conference Timer Automatic Pause Timer CO Flash Timer SLT Gnhook Flash Tier CO Ring Cycle Detection Tier Inbound Ring Cycle Expansion Timer Dial Pause ...

Page 141: ......

Page 142: ...ically set FF3 l 24 3 l 24 FF3 l 24 4 Oor l FF3 l 24 5 0 2 FF3 l 24 OOOO 9999 FF3 l 24 7 0 or l EM 24 Port Assignment Forced Least Cost Routing Forced Account Codes Extension Lockout Code Offhook Signal CO None No forced LCR No code set No code set Ext 100 Enabled 101 124 Disabled FF3 l 24 8 0 or l FF3 l 24 9 0 or l FF3 l 24 lO 0 or l FF3 l 24 ll Oor l FF3 1 24 12 0 or l FF3 l 24 13 Oar l FF3 l 24...

Page 143: ... Ringback then busy tone FF3 l 24 37 Oor l FF3 1 24 38 0 9 FF3 l 24 39 CO or l SLT Hookflash Extension Ring Pattern Digital SLT Receiving Volume Broker s hold Determined by CO Normal c FF3 l 24 4O I OOOl 9999M Auto Set Relocation Code None set FF3 l 24 41 0 3 Permanent Call Forward Type Not set FF3 1 24 42 lo 69 or lOO Permanent Call Forward Extension None set 699 FF3 1 24 43 0 or l ML MC0Separati...

Page 144: ...t Group Member Position 6 Hunt Group Member Position 7 Hunt Group Member Position 8 Hunt Group Member Position 9 Hunt Group Member Position 10 Hunt Group Member Position 11 Hunt Group Member Position 12 Hunt Group Member Position 13 Hunt Group Member Position 14 Hunt Group Member Position 15 Hunt Group Member Position 16 None FF4 3 1 4 ll lO 690r lOO 699 None FF4 3 l 4 12 lo 69 or lOO 699 None FF4...

Page 145: ...elayed ringing FF4 6 1 25 1 8 0 or l CO Delayed Night 1 Ring Assignments No delayed ringing FF4 6 31 34 l 8 0 or li CO Delayed Night 1 Ring Assignments for Hunt No delayed ringing Groups FF4 7 Extension Ring Assignments FF4 7 1 24 l 24 0 or l Extension Ring Table No ringing FF4 8 Extension Delayed Ring Assignments FF4 8 l 24 l 24 0 or l Extension Delayed Ring Table No delayed ringing FF4 9 Ring As...

Page 146: ...t restricted 411 Toll Restriction for TRS Types 2 6 Not restricted FIT l 7 0 or l FIT7 l 8 0 or l FIT l 9 0 or l 5 11 Toll Restriction for TRS Types 2 6 Not restricted 611 Toll Restriction for TRS Types 2 6 Not restricted 7 11 Toll Restriction for TRS Types 2 6 Not restricted FF7 l 10 0 or l 8 811 Toll Restriction for TRS Types 2 6 1 Not restricted IT7 l ll 0 or l FF7 l 12 0 or l FIT l 13 0 or l F...

Page 147: ... 9 6 0 or l Office Code Table for TRS Type 4 Global Restricted COPY FF7 9 7 0 or l Office Code Table for TRS Type 5 Global Permitted COPY FF7 9 8 0 or l Office Code Table for IRS Type 6 Global Permitted COPY FF7 9 9 0 or l Area Office Code Table for TRS Type 3 Restricted Global Copy FFV 9 lO 0 or l Area Office Code Table for IRS Type 4 Restricted Global Copy FF7 9 ll 0 or l Area Office Code Table ...

Page 148: ...ables No setting I FF8 6 l 4 l 4 1 W FF8 7 1 4 eleteDigits FF8 8 1 4 AddDiaits LCR Trunk Groups LCR Delete Tables LCR Add Tables No setting No setting No setting Fm l 1 W 1 s FF9 2 l 24 l 24 FF9 3 l 24 l 24 Trunk Copy Extension Copy FF Key Copy No setting No setting No setting I j j j y j j j j j V Y v _ E ll i I iiii _ _ i _ A j _ FFlO 1 SSD PhoneNo 1 SystemSDeed Dial SSD Numbers 1 No setting FFl...

Page 149: ... S SMDR Data Serial Port CNl PBX Settings External DNA Relay Control 1 44 l 53 l 56 Class of Service Account Codes Custom Screens 1 58 l 60 l 63 1 Caller ID Automatic DISA 1 l 70 1 Maintenance Data Serial Port CN2 Svstem Timers 1 71 1 77 Remote Programming and DISA Codes 1 117 Programming Authorization Code 1 121 New Function Reset 1 122 Door Phones 1 123 Issued 3 l 95 DBS 824 l O 400 Page l l ...

Page 150: ...Page 1 2 DBS 824 l O 400 Issued 3 l I95 ...

Page 151: ... system clock The day and date are printed on the Station Message Detail Recording SMDR printout Proper LCR Least Cost Routing operatibn depends on correct date settings Proper operation of peripheral equipment may also depend on correct date settings Programming Month day and year in numeric format for example January 1 1995 would be entered as 010195 Issued 3 l 95 DE3S 824 l O 400 Page l 3 ...

Page 152: ...program sets the time in the DBS 824 system clock The time appears on key phones that have LCDs and is also included in SMDR call records Note Correct time settings are necessary for proper LCR Least Cost Routing operation Programming FFl l 2 HHMM t Time setting in 24 hour format for example 3 00 pm would be entered as 1500 ...

Page 153: ...outgoing CO calls is normally displayed on telephones with LCDs The DBS 824 can be programmed so that the call duration time is not displayed NOTE This setting does not affect SMDR recording of the call Programming FFl 2 l l Oorl O Call duration is not displayed l Call duration is displayed Related Programming Call Duration Timer FFl 2 l 32 0 l or 2 Issued 3 l 95 DBS 824 l O 400 Page l 5 ...

Page 154: ...tgoing calls the purpose of this timer is to allow the CO to connect the call or the called party to answer before beginning SMDR timing For incoming calls the purpose of this timer is to limit the nurnber of SMDR records for incoming calls e g if an incoming call lasts for less than 30 seconds and this SMDR Start Timer is set for 30 seconds an SMDR record will not be generated for that call Progr...

Page 155: ... FF8 all Notes Restriction With Call Forward Outside Feature LCR will not work with the Call Forward Outside feature If LCR is activated the above address is set to l extensions set to Call For vard Outside must use trunk groups l 6 trunk group 9 cannot be used See Section 700 FeatureOperation for more information Required Hardware Setting To use LCR Strap 53 on the CPC card must be cut See Sectio...

Page 156: ...ide toll restrictions In other words all SSD numbers higher than the one entered will also override TRS types 2 6 Programming To set SSD numbers to override TRS settings Enter the SSD number that you want to override TRS types 2 6 All SSD numbers higher than this number will also override TRS types 2 6 FFl 2 l 4 SSD t System Speed Dial Number Standard Mode 00 thru 89 Add On Mode 000 thru 199 To re...

Page 157: ...ill display but the dialed digits will not This address also determines whether the LCD shows the dialed digits when the SSD codes are accessed using the REDIAL key Telephone numbers associated with SSD codes 00 79 Standard mode or 000 159 Add On mode will always display during dialing regardless of the setting here Programming I FFl 2 l 5 0 or l t O SSD dialed digits are displayed l SSD dialed di...

Page 158: ...4 is connected to a PBX sending a flash may place the line to the PBX on hold in this case Auto Flash Redial should be disabled Programming FFl 2 1 6 0 or l f O REDIAL does not send flash l REDIAL sends flash Related Programming PBX Flash Timer FFl 3 16 Trunk Port Type FF2 Trunk lO Notes Timing The CO Line Flash and the Redial Flash features are controlled by the same timer Page l 10 DBS 824 l O 4...

Page 159: ...d higher Address FFl 2 l 7 0 or l Description The One Touch Dial feature enables users to dial an extension by pressing a single programmable key This feature is enabled regardless of the program setting One Touch Dial cannot be deactivated Issued 3 l 195 D BS 824 1 O 400 Page l 11 ...

Page 160: ...ogramming Attendant Transfer Recall Timer for CO Calls FFl 3 4 Extension Transfer Recall Timer for CO Calls FFl 3 5 Attendant Transfer Recall Timer for Intercom Calls FFl 3 20 Extension Transfer Recall Timer for Intercom Calls FFl 3 2 l Notes Call Transfers Both intercom calls and trunk calls can be onhook transferred Transfer Recalls If a transferred call recalls to an extension and is not answer...

Page 161: ...t placing the current trunk on hold Also an attendant phone can press a DSVBLF key to automatically transfer a trunk call to an extension without pressing HOLD fust In both of these scenarios the DBS 824 will automatically place the current trunk call on system hold when the phone user presses the FJ key or DSVBLF key If Key Bank Hold is disabled default setting the phone user must press HOLD befo...

Page 162: ...s is placed on hold this program determines whether it is System Hold default setting any other extension phone can pick up the call or Exclusive Hold the call can be retrieved only on the extension where it was placed on hold Programming I Notes FFl 2 l lO Oor l O Exclusive Hold is used for non appearing trunk calls l System Hold is used for non appearing trunk calls Applicable Phone Types This f...

Page 163: ...nother number in 2 The user dials another number in order to transfer the call The dialed order to transfer the call The dialed number is busy or does not answer number is busy so the user needs to so the user needs to return to dial get dial tone again in order to dial tone in order to dial another number anothernumber 3 The user hookflahes a second time 3 The user hookjlashes a second time to re...

Page 164: ...SLT Flash Control FFl Programming I FFl 2 l ll 0 qr l f O A second SLT hookflash results in dial tone l A second SLT hookflash retrieves a held call Page146 DBS 824 l O 400 Issued 3 l 95 ...

Page 165: ...tem This depends on your system s configuration l CPC S or CPC M with one 208 EXP Card supports 16 extensions l CPC M with two 208 EXP Cards supports 24 extensions Programming FFl 2 l 12 0 or l or l 0 2 digit nurnbers 1 3 digit riumbers A second is required to confirm the new numbering plan Or enter an asterisk to ynyl the new numbering Related Programming Extension Numbers FF3 ExtPort l lo 69 or ...

Page 166: ... will either ring or it will establish a voice path on the phone s loudspeaker so the attendant can talk to and hear the extension phone user Programming I 1 FFl 2 l 13 Oor l f O Ring tone calling l Voice Calling RelatedProgramming Alert Tone for Voice Calls FFl 2 l 15 Notes Interaction With VAU If this address is set to Voice calling and a VAU is used the VAU will not answer a call from an attend...

Page 167: ...l either ring or it will establish a voice path over the phone s loudspeaker so the extension caller can talk to and hear the person being called Programming FFl 2 l 14 0 or l t O Tone calling l Voice calling RelatedProgramming Alert Tone for Voice Calls FFl 2 l 1 Notes Interaction With VAU If this address is set to Voice ca ll ing and a VAU is used the VAU will not answer a call from an extension...

Page 168: ...ddress FFl 2 1 15 0 or l Description An initial splash tone for voice intercom calls can be sounded for 0 5 seconds before the caller s audio path is connected Programming h 1 FFl 2 l 1W 0 or l t O Alert tone is disabled l Alert tone is enabled Page I 20 DBS 824 1 O 400 Issued 3 l 195 ...

Page 169: ...usy Override and Offhook Voice Announce OHVA calls are preceded by an alert tone This feature is governed by state law some states require the alert tone Programming FFl 2 l 16 0 or l O Alert tone is disabled l Alert tone is enabled Related Programming Busy Override Send FF3 ExtPort 9 Busy Override Receive FF3 ExtPort lo Page Group Extensions FF3 ExtPort 18 thru 2 0 01 l issued 3 l 195 DBS 824 l O...

Page 170: ...ming I 1 FFl 2 l 17 Oor I f O l is not required before a long distance call l l must be dialed before a long distance call Notes Interaction With TRS and LCR If 0 is selected above 1 is not required before a long distance call the system will look at the first three digits of the number dialed whether it s a 1 or not This would severely limit the capability of TRS and LCR which are based on 3 digi...

Page 171: ...isplay phones When 5 names are displayed default setting the maximum length for each name is 16 characters When 10 names are displayed the maximum length for each name is 7 characters Programming FFl 2 1 18 0 or l O Displays 5 SSD names l Displays 10 SSD names Related Programming Override TRS with SSD Ntibers F Fl 2 l 4 SSD Display Restriction F Fl 2 l 5 System Speed Dial Names F F6 2 SSD System S...

Page 172: ...Version 1 0 and higher CPC M Only future Address FFl 2 1 19 ExtPort Description This program is reserved for future 3rd party applications with the CPC M card and currently has no effect on the DBS 824 system regardless of its setting Page 1 24 DBS 824 1 O 400 Issued 3 l 95 ...

Page 173: ...C M Version 1 0 and higher Address FFl 2 l 20 0 or l Description The DBS 824 can be set to send either silence default or a busy tone to a voice mail port at the conclusion of a call Programming FFI 2 l 20 0 or l t O Silence l Busy tone Issued 3 l 195 DBS 824 l O 400 Page 1 25 ...

Page 174: ... cease ringing Programming I FFl 2 l 21 0 or l t O Delayed ringing is disabled l Delayed ringing is enabled RelatedProgramming CO Delayed Ring Timer FFl 3 22 0 15 CO Delayed Day Ring Assignments FF4 5 ExtPort Trunk CO Delayed Day Ring Assignments for Hunt Groups FF4 5 HuntGrp Trunk CO Delayed Night 1 Ring Assignments FF4 6 ExtPort Trunk CO Delayed Night 1 Ring Assignments for Hunt Groups FF4 6 Hun...

Page 175: ...s will transfer to the Attendant Transfer Extension if assigned Programming To assign a second attendant r FFl 2 l 22 101 to 699 Extension Number 10 I 699 Default lOl To clear the second attendant position r FFl 2 l 22 CONF ON OFF I Related Programming Third Attendant Position FFl 2 l 23 lOl 699 Fourth Attendant Position FFl 2 l 24 lOl 699 Attendant Transfer Extension FFl 2 l 25 lOl 699 Notes Prog...

Page 176: ...transfer to the Attendant Transfer Extension if assigned Programming To assign a third attendant I FFl 2 l 23 101 to 699 t Extension Number 10 l 699 efault Nothirdattendantassigned To reset the third attendant position to the default value I FFl 2 1 23 CONF ON OFF I Related Programming Second Attendant Position FF 1 2 l 22 lOl 699 Fourth Attendant Position FFl 2 l 24 lOl 699 Attendant Transfer Ext...

Page 177: ... will transfer to the Attendant Transfer Extension if assigned Programming To assign a fourth attendant Extension Number 10 l 699 efault Nofourthattendantassigned I To reset the fourth attendant position to the default value I FFl 2 l 24 CONF ON OFF I RelatedProgramming Second Attendant Position FFl 2 I 22 lOl 699 Third Attendant Position FFl 2 l 23 lOl 699 Attendant Transfer Extension FFl 2 1 25 ...

Page 178: ...third and fourth attendants in sequence If all line appearances are busy on all attendants calls will transfer to the extension assigned in this address Programming To assign an attendant transfer extension FFl 2 l 25 101 to 699 t Extension Number 101 699 Default Notransfer extension assigned To reset the attendant transfer extension to the default value I FFl 2 l 25 CONF ON OFF I Notes Pilot Numb...

Page 179: ...intercom call or a CO call When a barge in occurs all three parties can hear and talk to each other Attendant Override if the Attendant Override feature is enabled default setting the attendant can barge into an extension even if the extension has been programmed to block barge ins Programming O Disables Attendant Override l Enables Attendant Override Related Programming Alert Tone for Busy Overri...

Page 180: ...ered calls if an incoming call is not answered at one extension the system will send the call to another extension NOTE The extension to which the call is forwarded must have a DSS BLF key Programming FFl 2 l 27 0 or l f O Delayed ringing is off l Delayed ringing is on Related Programming Extension Delayed Ring Table FF4 8 TargetExPort SourceExtPort 0 or l Extension Delayed Ring Timer FFl 3 23 0 1...

Page 181: ...ransfer Ring Pattern Number Default 0 see table below Table 1 2 Transfer ring patterns Address Transfer Ring Pattern in seconds For Number Digital Phones Analog Phones SLT A 0 5on 35off 25on 25off 25on 325off 1 3on loff 25 on 325 off 2 2on 2off lon 3off 3 lon 2off 5on 35off 4 lon 3off 1 on 7 off 5 lon 5off 5on 75off 6 1 on 7 off 25ont 25off 25on 725off Related Programming Terminal Type FF3 ExtPort...

Page 182: ...the paging circuit 60 seconds after a page is initiated If this address is set to leave the paging circuit open indefinitely the system will not automatically close it the paging person will close the circuit when he she hangs UP Programming O The page circuit remains open indefinitely l The paging circuit remains open for 60 seconds before the system closes it Page l 34 DBS 824 l O 400 Issued 3 l...

Page 183: ...ound DISA calls The pattern can be set to a one second on three second off ring burst or it can follow any of the patterns found in the normal Central Office transfer ring patterns see Transfer Ring Pattern program address FFl 2 l 2 Programming FFl 2 1 3O 0 or l t O l second on 3 0 seconds off l Same as the CO transfer ring pattern Related Programming Transfer Ring Pattern FFl 2 l 28 0 6 Issued 3 ...

Page 184: ... quick disconnect from third party voice mail systems The sending of the SLT disconnect signal can be enabled or disabled on an extension by extension basis using program address FF3 ExtPort 4 Programming FFl 2 l 31 0115 f Disconnect Signal Duration Default 0 see table below Table l 3 Disconnect signal duration values Code Disconnect Signal Duration 0 No disconnect signal sent 1 100 ms 2 200 ms 3 ...

Page 185: ... l or 2 i OS seconds 1 16 seconds 2 30 seconds Related Programming Call Duration Display FFl 2 1 l 0 or l SMDR Start Timer for CO Calls FFI 2 l 2 0 l or 2 Notes Interacfion With SMDR This Call Duration Timer only affects the disphy of call duration The system begins the actual timing of the call according to the SMDR Start Timer address IT1 2 l 2 In order for call duration to be displayed SMDR tim...

Page 186: ...Mode Add On Mode SSD Number Range 00 89 000 199 PSD Number Range 90 99 900 939 Programming FFl 2 l 33 0 or l t O StandardMode l Add On Mode NOTE Default is 0 for CPC S default is 1 for CPC M Related Programming System Speed Dial Numbers FFlO l Personal Speed Dial Numbers FFlO 2 Notes Standard Mode for CPC S The CPC S model supports only Standard mode the Add On mode setting is disabled Changing Sp...

Page 187: ...l this number of times Default 15 Related Programming Wait Time for Auto Repeat Dialing FFl 3 26 Busy Tone BT Detection Timer FFl 3 27 Dial Tone DT Detection Timer FFl 3 28 CO Busy Tone BT Detection for Auto Repeat Dialing FF2 Trk 22 Notes Setting the DBS 824 fo detect BT The system must be set to monitor the CO for busy tone FF2 Trunl 22 in order to enable the Auto Repeat Dialing feature The syst...

Page 188: ...ts 1 and 2 Notes Power Down Requirement After enabling an OPL port selecting 1 or 2 in this address reset the system by powering it off then back on Otherwise the OPL extension will constantly ring Port 0peratiun with OPL While OPL is using the CO port the system will not be able to access that port When OPL is not using the CO port the system can access that port for trunk calls while the system ...

Page 189: ...he device plugged into CN6 phono jack on the CPC M card Or it can be the internal sound source from the tone generator on the CPC M card Or it can have its own sound source plugged into the CNS phono jack on the CPC M card The CPC S card only has one sound source the BGMMOH phono jack on CN6 Therefore this program address does not apply to CPC S models Programming FFl 2 l 36 0 1 or 2 Sound Source ...

Page 190: ...the device is an External Pager or External Ringer This address does not apply to the CPC M card which has two phono jacks one specifically for each external device Programming I I FFl 2 l 37 0 or l f O An External Paging device is installed in EPA phono jack l An External Ringer device is installed in EPA phono j ack Related Programming External Page Interface Control For Paging Groups FFl 2 4 2 ...

Page 191: ...s to Use a conference circuit Programming 1 FFl 2 l 38 0 or l t O Connect thetrunks directly Default 1 Use a conference circuit Related Programming Automatic DISA Callers FFl 2 8 l lO PhoneNo Unsupervised Conference Timer FFl 3 9 0 15 Unsupervised Trunk Conference FF2 Trunk 16 0 or l Unsupervised Conference FF3 ExtPort 13 0 or l Notes Limihdion On Availability Of Conference Citcuii s The system ca...

Page 192: ...f this address is set to on use FFl 2 2 2 0 or l to select even or odd PetY Programming I I FFl 2 2 l 0 or l f O Turns off the parity check l Turns on the parity check Related Programming Odd Even Parity SMDR FFl 2 2 2 0 or l Notes CheckingCommunicationsParameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for SM...

Page 193: ... this option determines whether the check is based on an even count or an odd count Programming 1 1 FFl 2 2 2 0 or l t O odd parity l Even parity Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for SMDR are set with addresses FFl2 2 1 through 9 Issued 3 l 95 DBS 824 l O 400 Pag...

Page 194: ...uipment can be set from 300 bits per second to 9600 bits per second Programming FFl 2W 2 3 54 f 1 300 bps 2 1200 bps 3 2400 bps 4 9600bps Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for SMDR are set with addresses FFl 2 2 1 through 9 Page 1 46 DES 824 l O 400 issued 3 l 195...

Page 195: ...bit parameter for transmitted data over SMDR serial portCNl Proghmming FFl 2 2 4 1 to 3 t l l bit 2 I 5 bits 3 2 bits Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for SMDR are set with addresses WI 2 2 1 through Y Issued 3 l 95 DBS 824 10 400 Page 1 47 ...

Page 196: ...itted data string at 7 or 8 bits over SMDR serial port CNl Programming I I FFl 2 2 5 3 or 4 t 3 7 bits 4 8 bits Notes Checking Communicaticins Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for SMDR are set with addresses FF1 2 2 1through9 Page l 48 DBS 824 1 O 400 Issued 3 l 195 ...

Page 197: ...he flow when the buffer empties XON XOFF should be deactivated default setting if a flow control mechanism is present elsewhere in the interface i e in the printer or RTS and CTS lines A flow control mechanism should always be present in order to prevent data from being lost during transmission Programming FFl 2 2 6 0 or l t O Turns off XONIXOFF 824 software does not control data flow 1 Tums on XO...

Page 198: ... calls or for both outbound and inbound calls Progiamming FFl 2 2 7 0 or l f O Outbound only kInbound andoutbound Notes Activating SMDR Mode after Using the Bus Monitor Mode Lf the DBS 824 is in Bus Monitor Mode the SMDR Mode must be reactivated to resume SMDR output To reactivate SMDR mode from any extension press ON OFF 90 ON OFF to empty buffer then ON OFF I3 ON OFF to activate SMDR mode Page l...

Page 199: ...s Software Version CPC S and CPC M Version 1 0 and higher Address FFl 2 2 8 0 or l Description The SMDR printer can record data on only long distance calls or on all types of outbound calls Pro ramming FFl 2 2 8 0 or l t O Long distance only l Local andlong distance Issued 3 l 95 DBS 824 l O 400 Page l 51 ...

Page 200: ... and CPC M Version 1 0 and higher Address FF1 2 2 9 0 or l Description Titles such as Time Duration and COW are printed every 60 lines on the SMDR report if this feature is enabled Programming FFl 2 2 9 0 or l t O Turns offtlie header l Turns on the header Page l 52 DBS 824 l O 400 Issued 3 l 95 ...

Page 201: ... DBS 824 is installed behind a PBX and has toll restrictions enabled The feature prevents the DBS 824 from regarding the PBX access code digit s as part of a dialed number Programming To program an access code FFl 2 3 l 8 O 999 or O 99 f t Access Code Number Access Code Required To Dial The PBX wildcard press FFll to enter it To reset access codes to default FFl 2 3 l 8 CONF ON OFF Access Code Num...

Page 202: ...he PBX has time to connect to the central office before the DBS 824 sends the PBX any digits If an adequate pause is not allowed the DBS 824 will send digits to the PBX too quickly causing the call attempt to fail Different pause sequences can be assigned to each PBX access code Programming To program an automatic pause FFl 2 3 9 to 18 1 to 3 First Digit of PBX Access Code see table below IAddresT...

Page 203: ...e numbers O 9 FFl 2 3 17 2 This sequence will insert a pause between the 9X and the rest of the dialed digits For example 91 PAUSE 4045555793 Inserting a pause after the PBX access code 8 To insert a pause after the PBX access code 8 is dialed enter this address FF1 2 3 16 l This sequence will insert a pause between the 8 and the rest of the dialed digits For example 8 PAUSE 404 555 5793 RelatedPr...

Page 204: ...ng sound source This address does not apply to the CPC S card which is not equipped with UNA relay terminals However a UNA device can be plugged into the EPA phono jack on the CPC card use address FFl 2 l 37 to tell the system the type of device UNA or External Page plugged into EPA The ring pattern choices in this address are continuous the terminal contacts are continuously energized to receive ...

Page 205: ...ting of this address If external paging is activated an audio path is established via the EPA phono jack on the CPC card for both CPC S and CPC M versions whenever a page is initiated The following also happens in a CPC M configuration 1 the M2 B2 and C2 relay terminals are activated when any page group is selected for the page and 2 the Z relay terminals activate when their associared page group ...

Page 206: ...idual extensions using program address FF3 ExtPort 35 A maximum of 8 different Classes of Service can be defined Each Class of Service can contain unique combinations of on off settings for the 2 1 features shown in Table 1 5 below Programmin FFl 2 5 118 l 21 0 or l i c Class of Service Class of Service Features see Off disabledj table below l On enabled Note All features are defaulted to Qff for ...

Page 207: ...n Class of Service Assignment address FF3 ExtPor 3 determines which Class of Service iS used by a particular extension By default every extension is assigned to Class of Service o which provides access to all 21 of the Class of Service features and cannot be modified to restrict feature usage Use Class of Service 1 8 to restrict feature usage issued 3 l 95 DBS 824 l O 400 l 59 ...

Page 208: ...ccount codes against the codes entered in this program address Lf a match is found the system will allow the extension user to make an outgoing call based on the TRS type assigned to the account code However if the system does not find a match the extension cannot make an outgoing call If an extension is not set to use Verified Forced Account Codes the extension user can still enter a Verified For...

Page 209: ...d Account Codes FF3 ExtPort 5 0 or l Toll Restriction Settings FF7 Notes Interaction With TRS The default TRS type for Verified Forced Account Codes is 0 which generally allows intercom calling only Therefore if you assign an account code but do not assign a TRS value to it the code will restrict outside dialing Assignment Restriction An account code of 0000 is invalid SMDR Format In the SMDR repo...

Page 210: ...be restricted by the TRS type assigned to the ucc unt code not the TRS type assigned to the extension FFl 2 6 l lOO 2 O 7 t f Account Code Entry Number TRS Types O 7 Default O Related Programming Forced Account Codes FF3 ExtPort 5 0 or l Toll Restriction Settings FF7 Notes In ractin With TRS The default TRS type for Verified Forced Account Codes is 0 which generally allows intercom calling only Th...

Page 211: ...splayed l One touch access to directories Pressing the soft key will display a directory of extension numbers Personal Speed Dial numbers or System Speed Dialnumbers l One touch initiation of a specific feature The soft keys can also execute any feature operation code except for Conference and Flash which already have their own fixed keys on the phone After these custom screens are built you can a...

Page 212: ...12 37 Custom Screen 13 38 Custom Screen 14 39 Custom Screen 15 Tqble I 4 Feature codes that can be assigned to sofr keys on custom screens Feature Absence Account Code Answer Key BGM Off Busy Override 1 Call Forward 1 Call Forward All Calls Code to be assigned to Soft Key 71 FF12 7 or AUTO FF12 FFll 1 FF12 53 1 PROG PROG 4 1 72 Call Forward Busy No Answer 721 Call Forward Busy 722 Call Forward No ...

Page 213: ... Numbers Release 1 PROG 10 69 or 100 699 PROG PROG FF11 or PROG PROG FF12 900002 70 FF12 51 74 77 AUTO REDIAL PROG PROG 2 FFll FF12 FF12 522 FF12 523 PROG PROG 5 FFll 3 FF12 00 thru FF12 07 900000 AUTO 90 99 900 909 900 939 FFll 2 Reminder FF12 4 Save Number Redial Access Save Number Redial Set System Speed Dial Directory System Speed Dial Number Talkback Tone Voice Calling Transfer Trunk Group 8 ...

Page 214: ...1 and FF12 the phone will nat display any code for these keys although it will recognize them This is because FFl 1 and FF12 represent an asterisk and a pound sign respectively in the feature code And since and are used for moving forward backward in the programming mode FFl 1 and FF12 are used instead to store and entries in a feature code Initial Displays The 15 custom screens are blank by defau...

Page 215: ...in this programming address Programming FFl 2 7 2 2539 l lO xxxxxxxx f t ScreenNumber Soft Key Number Text up to 8 char 25 Custom Screen 1 see Figure l 1 26 Custom Screen 2 on page 1 61 27 Custom Screen 3 28 Custom Screen 4 29 Custom Screen 5 3O Custom Screen 6 3 l Custom Screen 7 32 Custom Screen 8 33 Custom Screen 9 34 Custom Screen 10 35 Custom Screen 11 36 Custom Screen 12 37 Custom Screen 13 ...

Page 216: ...een 1 l Retum to default setting 26 Custom Screen 2 27 Custom Screen3 28 Custom Screen4 29 Custom Screen5 3O Custom Screen6 31 Custom Screen7 32 CustomScreen8 33 Custom Screen9 3kCustomScreen10 35 Custom Screen 11 36 CustomScreen12 37 Custom Screen 13 38 Custom Screen 14 39 Custom Screen 15 Related Programming Custom Screen for Soft Keys FF1 2 7 l Screen Key Feature Custom Screen Text FFl 2 7 2 Sc...

Page 217: ... default value blank no features assigned to soft keys Programming FFl 2 7 4 Oorl f O Do not return to default setting l Return to default setting Related Programming Custom Screen for Soft Keys FFl 2 7 1 Screen Key Feature Custom Screen Text FFl 2 7 2 Screen Key Text Custom Screen Default FFl 2 7 3 Screen 0 or l Display Screens During Call States FF3 Ext Port 26 33 Screen Issued 3 l 95 DES 824 l ...

Page 218: ... caller access to inside features normally available only to another extension Note In order to use the Automatic DISA feature the DBS 824 system must have a CPC M card and the Caller ID package installed Programming FFl 2 8 11lO PhoneNo f t Phone Number Assignment Caller s Phone Number UD t0 10 dinitS Related Programming DISA Auto Answer FF2 Trunk 11 0 or l Trunk Circuit Type FF2 Trunk 21 0 or I ...

Page 219: ...ntenance If this address is set to on default setting use FFl 2 J 2 0 or l to select Even or Odd parity Programming FFl 2 9 l 0 or l t O Tums off the parity check l Turns on the parity check Related Programming Odd Even Parity Maintenance Port FFl 2 9 2 0 or l Notes Checking CotnmunictinsParameters Be sure to properly set all communication programming addresses when modifying any single address va...

Page 220: ...rt FFl Odd Even Parity Maintenance Port SoftwareVersion CPC S and CPC M Version 1 0 and higher Address FFl 2 9 2 0 or l Programming Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for Maintenance are set with addresses FFl2 9 l through 6 l 72 DBS 824 1 O 400 issued 3 l 95 ...

Page 221: ...equipment can be set from 300 bits per second to 9600 bits per second Programming FFl 2 9 3 114 I 300 bps 2 1200 bps 3 24OO bps 4 9600bps Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for Maintenance are set with addresses J F12 9 l through 6 Issued3 l 95 DBS 824 10 400 1 73 ...

Page 222: ...meter for a ansmitted data over Maintenance serial port CN2 Programming FFI 2 9 4 l 3 l l bit 2 15 bits 3 2 bits Notes Checking Communications Parameter Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for Maintenance are set with addresses FF12 9 I through 6 l 74 DBS 824 I O 400 Issued 3 l 95 ...

Page 223: ...length of the transmitted data suing at 7 or 8 bits over Maintenance serial port CN2 Programming I 3 7 bits 43 bits Notes Checking Communications Parameters Be sure to properly set all communication programming addresses when modifying any single address value Communication parameters for Maintenance are set with addresses FFl2 9 l through 6 Issued3 l 95 DBS 824 10 400 1 75 ...

Page 224: ...ore data than it can process and resume the flow when the buffer empties XON XOFF should be deactivated default setting if a flow control mechanism is present elsewhere in the interface i e in the printer or RTS and CTS lines A flow control mechanism should always be present in order to prevent data from being lost during transmission FFl 2 9 6 0 or l t kTurns off 66XON OFF 824 software does not c...

Page 225: ...4 hour time format Programming To set the automatic Night 1 mode start time FFl 3 l 000012359 t Night 1 Mode Start Time in 24 hour format FFl 3 l CONF ON OFF To disable the automatic Night 1 mode start time Related Programming Time Setting FFl l 2 HHMM Automatic Day Mode Start Time FFl 3 25 HHMM Automatic Night 2 Mode Start Time FFl 3 29 HHMM Notes Infemdion witlr tite System Clock Automatic Night...

Page 226: ... will recall Programming FFl 3 2 O 12 t Recall Timer Default l see table below Table 1 7 Recall timer v es for attendant held CO calls Number 0 1 No recall 20 seconds Value 12 I 40 seconds I 1 60 seconds 1 80 seconds I 1 100 seconds 6 120 seconds 7 140 seconds 8 160 seconds 9 180 seconds 10 200 seconds I I 11 1 220 seconds I I I 12 1 240 seconds RelatedProgramming Attendant Hold Recall Timer for I...

Page 227: ... 3 3 0012 Description This timer determines how long a hunk call will be held by an extension before it will recall Programming FFl 3 3 0912 f Recall Timer Default 7 see the following table Table I 8 Recall tier values for extension held CO calls 11 220 seconds 12 240 seconds RelatedProgramming Extension Hold Recall Tier for Intercom Calls FFl 3 19 O 12 ...

Page 228: ...ttendant transfers a trunk call to an extension or hunt group the transferred call will recall to the attendant if it is not answered This timer determines how long a transferred trunk call will go unanswered before it recalls Programming FFl 3 4 0112 t Recall Timer Default 1 see the following table Table l 9 Recall timer values for attend t transferred CO call2 11 220 seconds 12 240 seconds ...

Page 229: ...ed trunk call will go unanswered before it recalls Programming FFl 3 5 0112 Recall Timer Default 7 see the following table TableI 10 Recall timer values for extension transferred CO calls I 2 3 I 4 5 7 a 9 10 V a l u e No recall 20 seconds 40 seconds 60 seconds 80 seconds 100 seconds 120 seconds I 200 seconds 1 220 seconds 1 240 seconds Related Programming Extension Transfer Recall Timer for Inter...

Page 230: ... 10 Call Park Numbers 00 09 to hold trunk calls These park numbers can be assigned to an FF key or accessed by placing a call on hold then dialing 7501 7509 This program determines how long a parked call will be held before it recalls Programming FFl W 6 0112 f Recall Timer Default 1 see the following table Tablel 11 Attendant park hold recall timer values l 82 DBS 824 l O 400 Issued 3 l 95 ...

Page 231: ...is not picked up This program determines how long the parked call will be held before it recalls FFl 3 7 O 12 Recall Timer Default 7 see the following table Table l I2 Extension park hold recall timer values Number Value 0 No recall 1 20 seconds 2 40 seconds 3 60 seconds I 80 seconds 5 100 seconds 6 120 seconds 7 140 seconds 8 160 seconds 9 180 seconds 10 200 seconds c 11 220 seconds 12 240 second...

Page 232: ...ble answering position before it reverts to the attendant For instance if an extension parks a call the parked call will recall if it is not answered The Attendant Call Reversion limer will determine how long the park recall will ring at the extension before it reverts to the attendant If the Attendant Call Reversion Timer is set to default the park recall will ring the extension for 180 seconds b...

Page 233: ... Heversion Timer 9 180 seconds 10 200 seconds 11 1 220 seconds 12 1 240 seconds Notes Night Mode Restriction This feature is not available when the DBS 824 is in Night 1 or Night 2 mode Issued 3 l 195 DBS 824 l O 400 ...

Page 234: ...ll be no warning tone to the conferenced parties This timer also determines how long outbound trunk calls made through DISA can last Programming Table I 14 Unsupervised conference timer values FFl W 9 O 15 Timer Setting Default 2 see the following table Number 0 1 Value Unlimited system will not disconnect the two conferenced trunks 5 minutes 2 1 10 minutes 1 3 15 minutes 4 20 minutes 5 25 minutes...

Page 235: ...bt 1 u tbuperv seu burlrerence I lmer Related Programming Unsupervised Trunk Conference FJ 2 Trunk 16 Unsupervised Conference FF3 ExtPort 13 Issued 3 l 95 DBS 824 10 400 1 87 ...

Page 236: ...em will dial the numbers correctly This program address determines the length of each pause inserted by the REDIAL programming key Programming FFl 3 lO 0115 Timer Setting Default 7 see the following table Tabk l 15 Automatic pause timer values I Number 1 Value I 1 0 1 No pause I 1 I 5 seconds 2 1 seconds 3 1 5 seconds 4 2 seconds 5 2 5 seconds 6 3 seconds 7 3 5 seconds 8 4 0 seconds 9 4 5 seconds ...

Page 237: ...use Timer Related Programming Automatic Pause for PBX Line FF2 Trunk 13 0 or l PBX Access Codes FFl 2 3 l 8 O 999 or 0 9 Automatic Pause Position for PBX Access Codes FFl 2 3 9 18 1 3 Issued 3 l 95 DBS 824 l O 400 l 89 ...

Page 238: ...sh Tier determines how long a flash to a CO will last if the FLASH key or the REDLAL key is depressed pressed and then released Exception If the FLASH key is pressed and held down the flash signal will last as long as the key is pressed The flash generated by pressing REDIAL is always controlled by the CO Flash Timer regardless of how long REDIAL is held down Programming FFl 3 11 0115 f Timer Sett...

Page 239: ...l Notes Circuit Card Requirements Timer settings 1 l 15 are only available with the 208 Expansion Card Part No VB 4265 1 Phone Z pe Rest ion The FL ASH key function applies only to digital and digital single line telephones TrunkTypeResfricfion This timer only applies to loop start trunks SLT Flash Opera z Single line telephones must press the hookswitch and dial 87 to activate this feature Issued...

Page 240: ...r values 1 Number 1 Flash Treatment 0 No Detection Valid Fliuh 1 Disconnect Less than 200 ms 200 to 500 ms i Greater than 500 ms 1 Less than 200 ms 200 to 700 ms Greater than 700 ms 2 Less than 200 ms 200 to 1000 ms Greater than 1000 ms 3 Less than 200 ms 200 to 1200 ms Greater than 1200 ms 4 Less than 200 ms 200 to 1500 ms Greater than 1500 ms 5 I 1 Less than 200 ms 1 None 1 Greater than 200 ms t...

Page 241: ...le if the ring cycle for an incoming trunk is 2 seconds on 4 seconds off this parameter should be set to at least 6 seconds to detect the full cycle Lf this timer is set too short the system will not recognize valid central office ring signals See Figure l 2 below for an example of proper CO ring cycle detection timing for an incoming pattern of 2 seconds on 4 seconds off Tigure l 2 Exampie CO rin...

Page 242: ... Ring Cycle Detection Timer FFl Programming FFl 3 13 O 3 f 0 4 seconds 1 6 seconds 2 8 seconds 3 10 seconds RelatedProgramming Inbound Ring Cycle Expansion Timer FFl 3 l l 94 DBS 824 10 400 Issued 3 l 95 ...

Page 243: ...nate these short rings this timer can be used to expand initial ring bursts For example if the timer is set to 350 ms and the fist ring burst only lasts 50 ms the first ring burst sent to the extension will be 350 ms If the first ring burst is over 350 ms the timer is ignored and the DBS 824 emulates the initial CO ring Programming FFl 3 14 0115 f Timer Setting Defaul t 7 see the following table T...

Page 244: ...Inbound Ring Cycle txpanslon lamer tt1 13 650 ms 14 700 ms 15 750ms 1 96 DBS 824 10 400 Issued3 l 95 ...

Page 245: ...5 Description This program inserts a pause before outpulsing dialed digits once a CO trunk is accessed Programming FFl 3 1 O 15 t Timer Setting Default 1 see the following table Table I 19 Did pause timer values 11 12 13 14 15 11 seconds 12 seconds 13 seconds 14 seconds 15 seconds Issued 3 l 95 DBS 824 l O 400 l 97 ...

Page 246: ...mmediately released If the FLASH key is pressed and held down the flash signal w ill last as long as the key is pressed Programming FFl 3 16 0 lO f Timer Setting Default 7 see the following table Table l 20 PBX jI ash timer values Number 0 No flash Value 1 1 2 seconds 13 seconds r 3 1 4 seconds 4 5 seconds 5 6 seconds 6 7 seconds 7 8 seconds 8 9 seconds 9 1 second Ill seconds RelatedProgramming Au...

Page 247: ...is sent to a secondary destination For example the timer determines how long an unanswered call will ring at an extension before it transfers to the Call Forward No Answer point Note Separate timers are provided for Hunt Group No Answer CO Delayed Ringing and Extension Delayed Ringing Programming I FFl 3 17 0115 f Timer Setting Default 2 see the following table Table 1 21 Call forward no answer ti...

Page 248: ... Recall timing for attendant held trunk calls is controlled by another program address FFl 3 2 Programming I FFl 3 18 O 1 2 I Timer Setting Default 2 see the following table I Table I 22 Recall timer values for attendant held intercom calls Number Value 1 No recall I 20 seconds 2 40 seconds 3 60 seconds 4 80 seconds 5 100 seconds 6 120 seconds I 140 seconds 1 160 seconds 1 180 seconds 10 200 secon...

Page 249: ... Recall timing for extension held trunk calls is controlled by another program address FFi 3 3 _ Programming FFl 3 19 0112 Timer Setting Default 7 see the following table Table I 23 Recall timer values for extension held intercom calls Number 0 1 No recall 20 seconds Value 2 40 seconds 3 60 seconds 4 80 seconds 5 100 seconds 6 120 seconds 7 140seconds 8 160 seconds 9 180 seconds 1 10 11 1 200 seco...

Page 250: ...Fl 3 I 20 0 12 Timer Setting Default 1 see the following table Table 1 24 Recall timer values for attendant transferred intercom culls Number 0 No recall Value 1 1 20 seconds 1 2 40 seconds 3 4 1 60 seconds I 1 80 seconds 5 1 100 seconds 6 7 I 1 120 seconds I 1 140 seconds 1 160 seconds 9 180 seconds 10 200 seconds 11 220 seconds 12 240 seconds Notes Interaction with Call Forwarding If a call is t...

Page 251: ...ming FFl 3 21 0112 f Timer Setting Default 7 see the following table Table l 25 Recall timer values for extension transferred intercom calls Number Value 0 No recall 1 20 seconds Notes 2 40 seconds 3 60 seconds 4 80 seconds 5 100 seconds 6 120 seconds 7 140 seconds 8 160 seconds 9 180 seconds 10 200 seconds 11 220 seconds 12 240 seconds Interaction with Cal2 Fowmding If a call is transferred to an...

Page 252: ...fore it begins ringing at the secondary phone When the secondary phone begins ringing the primary phone will stop ringing Programming FFl 3 22 0 15 Timer Setting efault 2 see the following table Table l 26 Timer values for CO delayed ringing 3 4 5 After 16 seconds After 20 seconds After 24 seconds 6 After 28 seconds 7 After 32 seconds 8 After 34 seconds 9 After 36 seconds 10 After 44 seconds 11 Af...

Page 253: ...ng Assignments for Hunt Groups FF4 5 HuntGrp Trunk CO Delayed Night 1 Ring Assignments FF4 6 Ext Port Trunk CO Delayed Night 1 Ring Assignments for Hunt Groups FF4 6 Hunffirp Trunk CO Delayed Night 2 Ring Assignments FF4 9 2 ExtPort Trunk CO Delayed Night 2 Ring Assignments for Hunt Groups FF4 9 2 HuntGrp Trunk Issued 3 l 95 DBS 824 l O 400 l 105 ...

Page 254: ...l begins ringing at the secondary phone Programming FFl 3 23 O Timer Setting Default 2 see the following table Table 1 27 Timer values for extension delayed ringing Number 0 1 2 After 4 seconds After 8 seconds After 12 seconds Value After 16 seconds I After 20 seconds After 24 seconds 1 6 1 After 28 seconds I 1 After 32 seconds 1 After 34 seconds 9 After 36 seconds 10 After 44 seconds 11 After 48 ...

Page 255: ...FFl Extension Delayed Ring Timer Related Programming Extension BLF Delayed Ring FF1 2 l 27 0 or l Extension Delayed Ring Table FF4 8 TargetExtPort SourceExtPort Issued 3 l 95 DBS 824 10 400 l 107 ...

Page 256: ...tension in the hunt group begins ringing Programming FFl 3 24 0 15 f Timer Setting Default 2 see the following table Table l 28 Hunt group no answer timer values Number Value 0 After 4 seconds 1 After 8 seconds 2 After 12 seconds 3 After 16 seconds 4 After 20 seconds 5 After 24 seconds 6 After 28 seconds 7 After 32 seconds 8 After 34 seconds 9 After 36 seconds 10 After 44 seconds 11 After 48 secon...

Page 257: ...y mode Enter the time using the 24 hour format The following example sets the time to830am FFl W 25 0830 Time Setting 8 30 a m in 24 hour format To turn automatic day mode off FFl 3 25 CONF ON OFF I Related Programming Tiie Setting FFl l 2 Automatic Night 1 Mode Start Time FFl 3 l Automatic Night 2 Mode Start Time FF 1 3 29 Notes Night Key Operation If only one of the Auto modes is turned on the N...

Page 258: ...n the mode cannot be reset by the NIGHT key until 3 minutes after the Auto mode is activated When both Auto modes are set the NIGHT key cannot be used Required Intervals Between Auto Day and Night Modes If both Auto modes are set the manufacturer recommends that the starting times of the modes differ by at least one hour l 110 DBS 824 10 400 Issued 3 l 95 ...

Page 259: ...number Programming FFl 3 26 0 15 Timer Setting Default 8 see the following table Table 1 29 Auto Repeat dialing wait timer values Number 0 1 2 3 4 1 second 5 seconds 10 seconds 15 seconds 20 seconds Value 5 25 seconds 6 30 seconds 7 35 seconds 8 40 seconds 9 45 seconds I 1 10 1 50 seconds I 1 55 seconds 1 60 seconds 1 65 seconds 12 13 14 70 seconds 15 75 seconds Related Programming Auto Repeat Dia...

Page 260: ...imer For Auto Repeat Dialing FFl Busy Tone BT Detection Timer FFl 3 27 Dial Tone DT Detection Timer FFl 3 28 CO Busy Tone BT Detection for Auto Repeat Dialing FF2 Trunk 22 l 112 DBS 824 l O 400 Issued 3 l 95 ...

Page 261: ...utomatically rediaiing an outgoing call If a busy tone is not detected within this amount of time the DBS 824 will not automatically redial the number Programming FFl 3 27 0115 f Timer Setting Default 3 see the following table Table l 30 BT detection timer values Number 0 Value No restriction system will wait indefinitely 2 seconds 4 seconds II I 13 6 seconds 8 seconds 10 seconds 12 seconds 14 sec...

Page 262: ... Programming Auto Repeat Dialing Count FFl 2 l 3447 0 15 Wait Timer For Auto Repeat Dialing FFl 3 26 0 15 Dial Tone DT Detection Timer FFl 3 28 CO Busy Tone BT Detection for Auto Repeat Dialing FF2 Trunk 22 1 114 DBS 824 l O 400 Issued 3 l 95 ...

Page 263: ...dialing will not be carried out Programming I FFl 3 28 01255 Timer Setting Default 25 see the following table for values Table I 31 DT detection timer values Number 0 1200 ms Value in milliseconds 14Oms t 2 180ms I 120 ms 4 24 160 ms 960 ms increments of 40 ms 25 1 000 ms or 1 second 26 1 040 ms 27 255 1 080 ms 10 200 ms or 10 2 seconds Related Programming Auto Repeat Dialing Count FFl 2 l 34 0 15...

Page 264: ...time format Programming To set the automatic Night 2 mode start time FFl 3 29 0000 2359 f Night 2 Mode Start Time in 24 hour format To disable the automatic Night 2 mode start time I FFl 3 29 CONF ON OFF Related Programming Time Setting FFl l 2 HHMM Automatic Day Mode Start Time FFl 3 25 HHMM Automatic Night 1 Mode Start Time FFl 3 l HHMM Notes Intetaction with the System Clock Automatic Night 2 s...

Page 265: ...u can enter the remote programming mode through any of these three methods l By dialing into the system through a direct DISA trunk l By dialing into the system through a regular CO trunk then requesting the operator to enter the Remote Programming ID Code l By using a local PC and communications package to connect directly to the DBS serial port For more information on the terminal programming mo...

Page 266: ... 9999 DISA Start Time FE2 Trunk 19 DISA End Time FF2 Trunk 20 DISA Auto Answer FE2 Trunk 11 Notes DlSA Dial Tone The default setting of the DBS 824 supplies intercom dial tone to a CO trunk defined as a DISA trunk If a DESA ID code is stored in place of the default setting via remote programming a DISA dial tone fast busy tone will be heard instead of intercom dial tone The DISA dial tone is a sig...

Page 267: ...o give the DISA caller an outside line The purpose of having two Outbound Call ID Codes is to be able to track two groups of DISA callers on SMDR reports Programming To assign the DISA Outbound Call ID Code 1 FFl 6 l OOOO 9999 t 4 Digit ID Code Default llll To reset the ID code to the default value r FFl 6 l CONF ON OFF RelatedProgramming DISA Auto Answer FF2 Trunk 11 0 or I DISA Inbound Call ID C...

Page 268: ...o give the DISA caller an outside line The purpose of having two Outbound Call ID Codes is to be able to track two groups of DISA callers on SMDR reports Programming To assign the DISA Outbound Call ID Code 2 I FFl 6 2 OOOp9999 4 Digit ID Code Default 9999 To reset the ID code to the default value FFl 6 2 CONF ON OFF I Related Programming DISA Auto Answer FF2 Trunk ll 0 or l DISA Inbound Call ID C...

Page 269: ...ogramming mode Non attendant extensions enter the programming mode by dialing I98 and then the ID Code entered in this address Programming To assign the ID code for system programming Notes I FFl 7 OOOO 9999 f 4 Digit ID Code Default 9 3 8 To reset the ID code to the default value FFl 7 CONF ON OFF Entering the Programming Mode Only one non attendant extension can be a programming extension at a p...

Page 270: ... M Version 1 0 and higher Address FFl 8 1 01l Description This feature is reserved for future use New Function Reset Confirmation Software Version CPC S and CPC M Version 1 0 and higher Address FFl 8 2 O l Description This feature is reserved for future use 1 122 DBS 824 l O 400 Issued 3 l 95 ...

Page 271: ...oor phone ports assign them to ring to internal extensions in the next address FFl 8 3 DoorPhone 2 ExtPor Programming I FFl W 3 l 4 1 3 16 or 3024 t t Door Phone Number l 4 Extension Port Number CPC S 3 16 CPC M 3 24 RelatedProgramming Door Phone Ring Assignments FFl 8 3 l 4 2 ExtPort 0 or l Notes Door Phone Implementation To activate door phones after setting the program addresses the door phone ...

Page 272: ...Phone Tone Type FFl 8 3 DoorPhone 4 0 or l Door Phone Ring Timer FFl 8 3 DoorPhone 5 0 15 Door Phone Ring Pattern FFl 8 3 DoorPhone 6 0 5 Interaction With SLT Phones An SLT phone no speaker can receive a door phone call same ring pattern as a normal intercom call ZnteractionWithML Keys If the extension is programmed as an ML key it can receive a door phone call while the extension is on another ca...

Page 273: ...where the door phone call was answered Entering this code will buzz and unlock the door To determine the number of seconds the door will remain open use the Door Opener Relay Timer address FFl 8 3 7 0 W Programming FFl 8 3 114 3 0000 9999 f t Door Phone Number Door Opener Access Code l 4 Default 9999 Related Programming Door Phone Ring Assignments FF1 8 3 DoorPhone 2 ExtPort 0 or l Door Opener Rel...

Page 274: ... get in Programming FFl 8 3 114 4 0 or l Door Phone Number l 4 Tone Type heard by extension O Door Chime 1 slow l Door Chime 2 fast Related Programming Door Phone Ring Assignments FFl 8 3 DoorPhone 2 ExtPort 0 or l Door Phone Ring Timer FFl 8 3 DoorPhone 5 0 15 Door Phone Ring Pattern FFl 8 3 DoorPhone 6 0 5 Notes Door Phone Implementation If changing the Tone Type setting activate the change by u...

Page 275: ... caller re initiates the call before this timer is up the timer will reset and will begin ringing again Programming FFl 8 3 j4 5 f Oil Door Phone Number Ring Timer Default 3 l 4 see the following table Table l 32 Door phone ring timer values Related Programming Door Phone Ring Pattern F F I 8 3 DoorPhone 6 0 5 Notes Door Phone Implementation If changing the Ring Timer setting activate the change b...

Page 276: ...r of seconds between rings the ring itself has a fixed duration of approximately 3 seconds Programming FFl 8 3 4 6 J 5 Door Phone Number Number of Seconds Between Rings l 4 O Rings one time only no repeat ringing 1 4secondsbetweenrings 2 6 seconds between rings 3 8 seconds between rings 4 10 seconds between rings I 5 12 seconds between rings RelatedProgramming Door Phone Ring Timer FFl 8 3 DoorPho...

Page 277: ...nlocked for the door phone user to enter the building Default is 4 seconds This timer begins immediately after the inside extension called party enters the Door Opener Access Code to unlock the door Programming FFl8 3 4 75 lt Door Phone Number l 4 Number of Seconds Door Will Remain Open 0 2 seconds 14 seconds default 2 6 seconds 3 8 seconds 4 10 seconds 5 12 seconds Related Programming Door Opener...

Page 278: ... installed possible only with a CPC M card the 824 will support 8 trunks and 24 extension ports This chapter covers the following topics Topic Page Trunk Port Operation 2 3 DTMF PulseDialingforTrunks 2 4 1 Pooled Trunk Access for Group 9 I 2 5 I 1 Pooled Trunk Access for Groups 81 86 I 2 6 I m iunk Type I 2 7 I 1 DISA Auto Answer 1 2 8 1 Private Trunk Line Automatic Pause for PBX Line 2 9 2 10 Dia...

Page 279: ...DBS 824 l O 400 Issued 3 l 95 ...

Page 280: ...nk in service or remove it from service Programming 1 FF2 I 6 or I 8 1 0 or l Trunk Number CPC S l 6 CPC M l 8 OS0 trunk is in service l CO trunk is out of service Notes Precaution on Putting Lines Out of Service If a trunk is removed from service a new incoming caller on that trunk will hear ringing even though the trunk is not functional Issued 3 l 95 DBS 824 l O 400 2 3 ...

Page 281: ...and CPC M Version 1 0 and higher Address FF2 Trunk 2 0 or l Description Use this feature to set a trunk for D T MF or pulse dialing 10 pulses per second Programming FF2 l 6 or I 8 2 0 or l f f Trunk Number CPC S l 6 CPC M l 8 O DTMF l Pulse dialing 10 pps 2 4 DES 824 l O 400 Issued 3 l 95 ...

Page 282: ...ghest trunk number in the group to the lowest Programming I FF2 l 6 or l 8 3 0 or l f t TrunkNumber O Ttunk is not included in access group 9 CFC S l 6 l Trunk is included in access group cc9yy CPC M 1 8 Notes Znferaction with LC R Set the LCR Access option address FPl 2 l 3 so that dialing 9 indicates a Pooled Trunk call If this option is set so that dialing 9 indicates an LCR call trunk selectio...

Page 283: ... be accessed The trunk selection in a particular group is made from the highest available trunk number to the lowest available trunk number Programming FF2 l 6 or l 8 4 9 0 or l t Trunk Number CPC S l 6 CPC M l 8 Pooled Trunk Group 4 Group 81 5 Group 82 6 Group83 7 Group 84 8 Group 85 9 Group 86 OrThe trunk is not included l The trunk is included Notes Placing Trunks In More Than One Group The sam...

Page 284: ...ription Each trunk port must be identified as a regular CO trunk or as a PBX line Programming 1 FF2 1 6 or l 8 lO 1 or 2 t t Trunk Number CPC S l 6 CPC M l 8 l Regular CO trunk 2 PBX line Notes Toll Restriction Interaction Toll restriction TRS settings FF7 can be affected by this parameter issued 3 l 195 DBS 824 l O 400 2 7 ...

Page 285: ...r 8 ll 0 71 Trunk Number CPC S l 6 CPC M l 8 O DISA tone is not provided l DISA tone is provided RelatedProgramming Direct Inward System Access DISA ID Code FFl 5 0000 9999 DISA Outbound Call ID Code 1 FFl 6 l 0000 9999 DISA Outbound Call ID Code 2 FFl 6 2 0000 9999 DISA Start lime FF2 Trunk 19 HHMM DISA End Time FF2 Tiunk 2O I IHMM Notes Interaction With Caller ID If your DBS 824 system supports ...

Page 286: ...o the extension Programming To assign a private trunk line s to an extension FF2 l 6 or l 8 12 l 16 or l 24 t TrunkNumber Extension Port Number CPC S l 6 CPC S 1 16 CPC M l 8 CPC M l 24 To cancel private trunk assignment s for an extension I FF2 l 6 or l 8 12 l 16 or l 24 CONF ON OFF I Related Programming Day TRS Types O 7 for Trunks FF7 7 ExtPort Trunk 0 7 Night TRS Types O 7 for Trunks FF7 8 Ext...

Page 287: ...led default setting the phone user must manually insert a pause by pressing REDIAL The length of the pause whether inserted manually by the user or automatically by the system is determined by the Automatic Pause Timer which is set at address FFl 3 lO Note Before assigning the automatic pause you must first designate the trunk as a PBX line FF2 Truni lO 2 Programming FF2 l 6 or l 8 13 0 or l f t T...

Page 288: ... are outpulsed either according to the Dial Pause Timer setting FFl 3 15 or after the 824 system detects dial tone Programming FF2 l 6 or l 8 14 0 or l f f Trunk Number CPC S l 6 CPC M 1 8 O Digits are outpulsed according to the Dial Pause timer l Digits are outpulsed after dial tone is detected Related Programming D i a l PauseTimer FFl 3 15 0 15 Issued 3 l 95 DBS 824 l O 400 2 11 ...

Page 289: ...l 3 Description This program controls DTMF signal duration when digits are dialed by the system rather than the user Examples of system dialing include Redial Saved Number Redial Speed Dialing and LCR Digit Addition Programming FF2 l 6 or l 8 15 113 t f Trunk Number 1 75 m on 50 ms off CPC S 1 6 2 125 ms on 125 ms off CPC M l 8 3 250 ms on 250 ms off 2 12 DBS 824 l O 400 Issued 3 l 195 ...

Page 290: ... 16 0 or l Trunk Number CPC S l 6 CPC M l 8 O The CO trunk cannot be used for an unsupervised conference l The CO trunk can be used for an unsupervised conference RelatedProgramming Unsupervised Conference Timer FFl 3 9 0 15 Unsupervised Conference FF3 ExtPort 13 0 or l Notes Unsupervised Conference Timer Operation A conference call will be automatically disconnected if it exceeds the time set in ...

Page 291: ... I 8 17 0 9 f t Trunk Number Inbound Ring Pattern CPC S l 6 Default O see the following table CPC M l 8 Table 2 1 Inbound ring patterns Notes Transferred Calls This setting does not affect transferred calls The ring pattern for transferred calls can be set in the Transfer Ring Pattern address FFl2 l 28 Precedence of Extension Ring Pattern Setting The ring pattern if any assigned to the extension F...

Page 292: ...connect signal to last If set to default an open loop of 350 ms or more will be interpreted as a disconnect signal The standard range for CO disconnect signals is 350 to 600 ms Programming FF2 l 6 or l 8 18 0115 f t Trunk Number CPC S l 6 CPC M l 8 Trunk Disconnect Detection Timer efault 7 see the following table Table 2 2 Trunk disconnect detection timer Address Number 0 1 Value Ignore disconnect...

Page 293: ...example sets the time to3 15Drn FF2 1 6 or l 8 19 1515 t t Trunk Number Time Setting CPC S l 6 24 hour format CPC M 1 8 To clear the DISA start time FF2 l 6 or l 8 19 CONF ON OFF RelatedProgramming Time Setting FFl l 2 HHMM DISA Inbound Call ID Code FFl 5 0000 9999 DISA Outbound Call ID Code 1 FFl 6 l 0000 9999 DISA Outbound Call ID Code 2 FFl 6 2 0000 9999 DISA Auto Answer FF2 Trunk ll 0 or l DIS...

Page 294: ...ystem clock reaches 8 16 a m Programming To set the DISA end time Enter the time using the 24 hour format The following example sets the time to 8 15 a m DISA will actually end when the system clock reaches 8 16 am I FF2 1 6 qr l S 20 0815 TrunkNumber CPC S 1 6 CPC M l 8 Time Setting 24 hourformat To clear the DISA end time FF2 l 6 or l 8 20 CONF ON OFF Related Programming Tie Setting FFl l 2 HHMM...

Page 295: ...ller ID all trunks are loop start Programming FF2 l 8 21 0 or l f t Trunk Number O Loop start CPC M 1 8 l Supports Caller ID Notes CPC Card Requirement This program address does not apply to the CPC S model which does not support Caller ID Caller ID is a service offered by local COs that sends caller information to the DBS 824 system for incoming calls Power Cycling Requirement For changes to this...

Page 296: ...mains off hook Programming FF2 l 6 or l 8 22 0 or l t t Trunk Number O BT detection off CPC S l 6 l BT detection on CPC M l 8 Related Programming Auto Repeat Dialing Count FFl 2 l 34 O 15 Wait Time for Auto Repeat Dialing FFl 3 26 O 15 Busy Tone T Detection Timer FFl 3 27 0 15 Dial Tone D I Detection Timer FFl 3 28 0 255 Notes Termination of the Auto Repeat Dialing Feature The DBS 824 will termina...

Page 297: ...The DBS 824 can monitor up to 2 trunks at the same time for busy tone If a third trunk receives a busy tone on an outgoing call while 2 other trunks are in Auto Repeat Dialing the system will not perform Auto Repeat Dialing on the third trunk 2 20 DBS 824 l O 400 Issued 3 l 95 ...

Page 298: ...I Busy Override Send 3 12 Busy Override Receive 3 13 Prime Line Pickup 3 14 Auto Pickup Ringing Line 3 15 Unsupervised Conference 3 16 Station Message Detail Recorder SMDR Report 3 17 3 18 I 1 Offhook Signal Volume 1 Offhook Signal Pattern 13 19 PSD Name Display on Large Sized LCD Phones 3 20 Page Group Extensions 3 21 I Disoiav When Idle 13 22 1 I Display During Intercom Dial Tone 3 24 1 Display ...

Page 299: ...ion Code 3 44 3 45 1 Permanent Call Forward Type 3 47 Permanent Call Forward Extension 3 48 ML MC0 Separation 3 49 VAU Hunting Priority 13 50 1 SLT Disconnect Signal 13 51 I VAU Port Assignment 3 52 Hot Dial Pad 3 53 Auto Redial on Extensions 3 54 3 2 DBS 824 10 400 Issued 3 l 95 ...

Page 300: ...faults Port l lO or 100 CPC M l 24 Port 2 11 or 101 Port 3 12 or 102 etc To clear an extension number FF3 1 16 or l 24 l CONF NOTE After clearing an extension number the port is inoperative until an extension number is reassigned to it and the phone is unplugged from the system and then plugged back in RelatedProgramming Extension Number Digits FFl 2 l 12 0 or l Extension Names FF6 1 ExtPort CONF ...

Page 301: ...cognize the new extension number without requiring the phone to be unplugged and then plugged back in afterwards Assigning An Extension Number Already In Use If an extension number is already assigned to a port and you assign the same number to another port the system will automatically clear the first port of the extension number The first port would then have to be re assigned a new extension nu...

Page 302: ...n is Auto the system defaults to the phone type plugged into that port Manual or Auto Terminal Type Description Configuration 1 Single line telephone SLT Auto 1 2 1 16 button key phone 22 button key phone 34 button key phone Reserved for future use Digital single line telephone DSLT EM 24 OPX pulse station OPX DTMF station or SLTA phone Third party voice mail DSS 72 1 for extension 10 or 100 1 Aut...

Page 303: ...uires two port number entries one for the EM 24 terminal and one for the key phone After the EM 24 is assigned to the key phone the key phone s extension port should be used in other program addresses for example when including the phone in a hunt group or call coverage group Programming To assign an EM 24 to a key phone FF3 I 16 or l 24 3 l 16 or l 24 t EM 24 s Extension Port Key Phone s Extensio...

Page 304: ...stem will not access an outside line until the caller dials an area code and office code after which the system selects the least expensive trunk LCR is an automatic routing feature in which the DBS 824 selects the trunk with the least expensive carrier for outside calls LCR can be based on time of day the carrier assigned to the trunk and or the dialed number Use the FF8 program addresses to cust...

Page 305: ... the TRS type for the extension or trunk If the extension is set for Forced Unverified Account Codes a caller can place outside calls after dialing a valid Account Code can be l 10 digits long The DBS 824 will not verify the Account Code and will use the TRS type assigned to the extension to allow or disallow the call If the extension is set for No Forced Account Codes callers can place outside ca...

Page 306: ...ock the extension Dial 74 and the lockout code again to unlock the extension Programming To assign an extension lockout code FF3 l l 6 or 1 24 6 f 00 Extension Port CPC S 1 16 CPC M l 24 Extension Lockout Code 0000 9999 To clear an extension lockout code FF3 l 16 or l 24 6 CONF ON OFF Extension Port CAUTION Before clearing a lockout code CPC S 1 16 make sure the extension is currently unlocked CPC...

Page 307: ... attendant is 1 on To reset the Offhook Signal to the default value r FF3 l 16 or l 24 7 CONF ON OFF I Related Programming Offhook Signal Volume FF3 ExtPort 15 0 4 Offhook Signal Pattern FF3 ExtPort 16 0 or l Notes Conditions Under Which the Signal Is Not Sent The system does not send the offhook signal during a conference call while the called extension is on _ hold or during a call on a trunk fo...

Page 308: ...fhook Voice Announcement OHVA Programming FF3 l 16 or l 24 8 0 or l 7 Extension Port O Off Call Waiting OHVA disabled CPC S 1 16 CPC M l 24 l On CallWaiting OHVA enabled Notes Conditions Under Which the Tone Is Not Sent The Call Waiting notification tone cannot be sent to an extension that has an absence message a held call or the extension is engaged in a conference call issued 3 l 95 DBS 824 l O...

Page 309: ... Related Programming Alert Tone for Busy Override OHVA FFl 2 l 16 0 or l Busy Override Receive FF3 ExtPort lO 0 or l Page Group Extensions FF3 ExtPort 1 25 0 or l Notes Conditions That Restrict Busy Override Extensions can be set to block barge in calls with the Busy Override Receive address F F3 ExtPort lO O Also a barge in attempt will not work when the called extension is participating in a con...

Page 310: ...d into by other extensions Programming FF3 ExtPort lO 0 or I f Extension Port O Calls on this extension cannot be CPC S 1 16 interrupted by a barge in CPC M l 24 l Calls on this extension can be interrupted by a barge in RelatedProgramming Alert Tone for Busy Override OHVA FFl 2 l 16 0 or l Busy Override Send FF3 ExtPort 9 0 or l Page Group Extensions FF3 ExtPort 18 25 0 or l Issued 3 l 95 DBS 824...

Page 311: ...the FFl key is a pooled trunk key an available trunk is accessed in numerical order from the highest trunk number assigned to the key to the lowest Programming FF3 1 16 or l 24 11 0 or l t Extension Port O Off CPC S 1 16 l On CPC M 1 24 Notes Providing for Intercom Calling If this feature is enabled intercom calls cannot be made from the extension unless an intercom call key is assigned to another...

Page 312: ... 0 or l Description Use this program to enable the ability to pick up the receiver at a ringing extension and connect an incoming CO line call hold recall or transferred Cdl Programming FF3 1 16 or l 24 12 0 or l t t Extension Port O Disable Au to Pickup CPC S 1 16 l Enable Auto Pickup CPC M l 24 Issued 3 l 95 DBS 824 l O 400 3 l 5 ...

Page 313: ...l 16 or l 24 13 0 or l f f Extension Port O The extension cannot initiate CPC S 1 16 a three party conference CPC M 1 24 l The extension can initiate a three party conference Related Programming Unsupervised Conference Timer FFl 3 9 0 1 5 Unsupervised Trunk Conference FF2 Trunk 16 Notes Re entering a Three Party Conference The user can re enter the conference by pressing either of the two CO trunk...

Page 314: ...m that port will not be recorded Programming I FF3 l 16 or I 24 14 0 or l f t Extension Port O The extension is not included in the CPC S 1 16 SMDR report CPC M l 24 l The extension is included in the SMDR report RelatedProgramming SMDR Display Start limer for CO Calls FFl 2 l 2 0 or l Ndtes Checking Communication Parameters When you set this option also check the communications parameters in prog...

Page 315: ...CPC s 1 16 l Next to lowest volume level CPC M l 24 2 Next highest volume level 3 Next highest volume level 4 Highest volume level Related Programming Alert Tone for Busy Override 8z OHVA FFl 2 l 16 Offhook Signal FF3 ExtPort 7 0 or l Offhook Signal Pattern FF3 ExtPort 16 0 or l Notes Power DownRequirement If you change the volume level in this address the extension phone must be unplugged then pl...

Page 316: ...he offhook signaling tone can be sent repeatedly or only once Programming FF3 l 16 or l 24 16 0 or l f t Extension Port O Repeated tone burst CPC S 1 16 approximately every 6 seconds CPC M 1 24 l Sinnle tone burst Related Programming Offhook Signal FF3 ExtPort 7 0 or l Offhook Signal Volume FF3 ExtPort 15 0 or l Issued 3 l 195 DBS 824 l O 400 3 l 9 ...

Page 317: ... depending on this setting Programming FF3 l 16 or l 24 17 0 or l t Extension Pori CPC S 1 16 CPC M l 24 0 5 PSD names display l lO PSD names display Related Programming Personal Speed Dial Names FF6 3 ExtPort PSD Personal Speed Dial Numbers FFlO 2 ExtPort PSD Notes Maximum Name Lengths When the lo name option is used the maximum length of the names is 7 characters With the 5name option the names ...

Page 318: ...or l f f Extension Port 18 Page group 0 O Exclude from group CPC S 1 16 19 Page group 1 l Include in group CPC M l 24 20 Page group 2 2 1 Page group 3 22 Page group 4 23 Page group 5 24 Page group 6 25 Page group 7 Notes Interaction with Group Call Pickup Page groups determine which extensions can use the Group Call Pickup 70 feature Ititeraction with Busy Override Page group 0 does not allow Busy...

Page 319: ...menu illustrations Table 3 2 Available menus for idle disphy Menu Selection Menu 0 No change previous menu selection is retained 1 Main menu 2 Personal speed dial 3 System speed dial 4 Extension index 5 Help menu 1 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 I 1 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 13 14 15 16 17 1 Function screen 2 fixed i I Function screen 3 fi...

Page 320: ...FF3 Display When Idle 21 Function screen 11 fixed 22 Function screen 12 fixed Related Programming Custom Screen addresses FFl 2 7 l thru 4 Issued 3 l 95 DBS 824 l O 400 3 23 ...

Page 321: ...ee Appendix A for menu illustrations Table 3 3 Available menus during intercom dial tone Menu Selection Menu 0 No change previous menu selection is retained 1 Main menu 2 Personal sueed dial 3 1 System speed dial 4 Extension index 5 Help menu 1 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 Function screen 2 fixed 13 Function scr...

Page 322: ... 29 Custom Screen 5 user programmable 30 Custom Screen 6 user programmable 31 Custom Screen 7 user programmable 32 Custom Screen 8 user programmable 33 Custom Screen 9 user programmable 34 Custom Screen 10 user programmable 35 Custom Screen 11 user programmable 36 Custom Screen 12 user programmable 37 Custom Screen 13 user programmable 38 Custom Screen 14 user programmable 39 Custom Screen 15 user...

Page 323: ...ions see Appendix A for menu illustrations Table 3 4 Available ntenus when calling an extension Menu Selection Menu 0 No change previous menu selection is retained c 1 Main menu 2 Personal speed dial 3 System speed dial 4 Extension index 5 Help menu 1 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 Function screen 2 fixed 13 Funct...

Page 324: ...ed 22 Function screen 12 fixed 23 Function screen 13 fixed 24 I 1 Function screen 14 fixed 37 Custom Screen 13 user programmable 38 Custom Screen 14 user programmable 39 Custom Screen 15 user programmable FielatedProgramming Custom Screen addresses FFl 2 7 l thru 4 ...

Page 325: ... see Appendix A for menu illustrations Table 3 5 Available menus when accessing CO dial tone Menu Selection Menu 0 No change previous menu selection is retained 1 Main menu 2 Personal speed dial 3 1 System speed dial 4 Extension index 5 Help menu 1 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 Function screen 2 fixed 13 Function...

Page 326: ...n 11 fixed 36 Custom Screen 12 user programmable 37 Custom Screen 13 user programmable 38 Custom Screen 14 user programmable 39 Custom Screen 15 user programmable Related Programming Custom Screen addresses FFl 2 7 l thru 4 Issued3 l 95 DBS 824 10 400 3 29 ...

Page 327: ...or l 24 30 0 39 t Extension Port CPC S 1 16 Soft Key Menu Selection CPC M l 24 see the following table for menu selections see Appendix A for menu illustrations Table 3 6 Available menus when conversing on a CO trunk r Menu Selection Menu A 0 No change previous menu selection is retained 1 Main menu 2 Personal speed dial 3 System speed dial 4 Extension index 16 Function screen 6 fixed 17 Function ...

Page 328: ... programmable 30 Custom Screen 6 user programmable 31 Custom Screen 7 user programmable 32 Custom Screen 8 user programmable 33 Custom Screen 9 user programmable 34 Custom Screen 10 user programmable 35 Custom Screen 11 user programmable 36 Custom Screen 12 user programmable 37 Custom Screen 13 user programmable 38 Custom Screen 14 user programmable t I a 39 1 Custom Screen 15 user programmable Re...

Page 329: ...ble for menu selections see Appendix A for menu illustrations Table 3 7 Available menus when receiving a page I Menu yection Menu No change previous menu selection is retained Main menu Personal speed dial System speed dial Extension index 15 i He menu 1 1 Attendant menu 1 9 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 Function screen 2 fixed 13 Function screen 3 fixed 1 Func...

Page 330: ...unction screen 13 fixed 24 Function screen 14 fixed 25 Custom Screen 1 user programmable 26 Custom Screen 2 user programmable 27 Custom Screen 3 user programmable 28 Custom Screen 4 user programmable Related Programming Custom Screen addresses FFl 2 7 l thru 4 issued 3 l 95 DBS 824 l O 400 3 33 ...

Page 331: ...ons CPC M l 24 see Appendix A for menu illustrations Table 3 8 Available menus after receiving a call waiting tone Menu Selection Menu 0 No change previous menu selection is retained 1 Main menu 2 Personal speed dial 3 System speed dial 4 Extension index 5 Help menu 1 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 Attendant menu 2 10 Attendant menu 3 11 Function screen 1 fixed 12 Function screen...

Page 332: ... a Call Waiting Tone 21 Function screen 11 fixed 22 Function screen 12 fixed 23 Function screen 13 fixed 24 Function screen 14 fixed Related Programming Custom Screen addresses FFl 2 7 l thru 4 Issued 3 l 95 DBS 824 l O 400 3 35 ...

Page 333: ...ons see Appendix A for menu illustrations Table 3 9 Available menus when dialing a busy extension Menu Selection Menu 0 No change previous menu selection is retained a I IMain menu 2 Personal speed dial 3 System speed dial 4 Extension index 1 Help menu 1 I 6 Help menu 2 7 Help menu 3 8 Attendant menu 1 9 Attendant menu 2 10 11 12 13 14 15 16 17 18 Attendant menu 3 Function screen 1 fixed Function ...

Page 334: ...29 Custom Screen 5 user programmable 30 Custom Screen 6 user programmable 31 Custom Screen 7 user programmable 32 Custom Screen 8 user programmable 33 Custom Screen 9 user programmable 34 Custom Screen 10 user programmable 35 Custom Screen 11 user programmable 36 1 Custom Screen 12 user programmable 37 Custom Screen 13 user programmable 38 Custom Screen 14 user programmable 39 Custom Screen 15 use...

Page 335: ...nd higher Address FF3 ExtPort 34 0 or l Description The large display telephone can be set to display 5 or 10 extension names on the Extension Directory menu Programming FF3 l 16 or I 24 34 0 or l f t Extension Port 05 names display CPC S 1 16 CPC M 1 24 l lO names display 3 38 DBS 824 l O 400 Issued 3 l 95 ...

Page 336: ...in address FFl 2 5 When you assign a Class of Service to an extension in this address you are assigning all the features of that Class of Service to the extension By default all extensions are assigned Class of Service 0 which allows access to all features FF3 Extension Class of Service Assignment Programming FF3 l l 6 or l 24 35 0 8 f Extension Port f Extension Class of Service O 8 CPC S l 16 Def...

Page 337: ...ne selected in this address will be heard only if the called party has more than one ML key and one of the ML keys is busy Programming FF3 l l 6 or l 24 36 012 t Extension Port O Ringback tone followed by busy tone CPC S 1 16 l Busy tone CPC M l 24 2 Ringback tone NOTE Enter the extension port that will hear the tone the calliq I party not the extension with the ML keys the called party RelatedPro...

Page 338: ...ting determines what happens when a single line telephone SLT user hookflashes when the SLT has one active call and one held call Programming FF3 l 16 or l 24 37 0 or l Extension Port CPC S 1 16 CPC M l 24 O Brokers Hold hookflash toggles between the two parties l Hookflash creates a three party conference issued3 l 95 DBS 824 10 400 3 41 ...

Page 339: ...ach address setting represents two different ring patterns the pattern actually used will depend on the type of phone digital or analog plugged into the extension port Settings l 9 in this address will override the ring pattern assigned to the trunk FF2 Trunk 17 Setting 0 default will use the ring pattern assigned to the trunk Programming FF3 l 16 or l 24 36 0 9 t t Extension Port Ring Pattern CPC...

Page 340: ...n FF2 Trunk 17 0 9 TerminalType FF3 ExtPort 2 Notes Hardware Requirement For Distinctive Ringing On Extensions An MFR or MFRU card is required for distinctive ringing assigned to extensions settings l 9 in this address See Section 300 Installation for more information Issued 3 l 195 DBS 824 l O 400 3 43 ...

Page 341: ... 39 0 or l Description The receiver hearing volume of the handset on a digital single line telephone can be set to normal or loud The loud setting gives a 6 dB gain over the normal setting approximately twice as loud Programming I I FF3 l 16 or l 24 39 0 or l f t Extension Port O Normai CPC S 1 16 l Loud CPC M l 24 3 44 DBS 824 10 400 Issued 3 l 95 ...

Page 342: ...rogramming to 103 In order to move the programming an Auto Set Relocation Code must be assigned for extension 103 Programming To assign an Auto Set Relocation Code Notes FF3 1 16 or I 24 40 OOOl 9999 f t Extension Port Auto Set Relocation Code Destination 0001 9999 CPC S 1 16 CPC M l 24 To clear an Auto Set Relocation Code FF3 l 16 or l 24 40 CONF ON OFF Moving An Extension The following procedure...

Page 343: ...3 Extension 103 will be placed out of service 6 To return extension 103 to service disconnect then reconnect the extension cable When extension 103 is returned to service it will have the program settings of extension 102 Restrictions Phone settings cannot be exchanged between digital and analog SLTA ports 3 46 DBS 824 l O 400 issued 3 l 95 ...

Page 344: ...warding Busy No Answer 2 Permanent Call Forwarding Busy 3 Permanent Call Forwarding No Answer Related Programming Permanent Call Forward Extension FF3 ExtPort 42 lo 69 or lOO 699 Notes Znteraction With User AssignedCall Forwarding Permanent Call Forwarding is assigned through system programming rather than by the user Permanent Call Forwarding is normally used to forward calls to a voice mail syst...

Page 345: ...pilot number or an attendant extension number Programming To assign a Permanent Call Forwarding Point FF3 l 16 or l 24 42 lo 69 or 1001699 f Extension Port Permanent Call Forwarding Point CPC S 1 16 Default no extension assigned CPC M l 24 lo 69 or lOO 699 Extension numbers including attendants FAhkw grouppilot AUTO 90 99 or900 939 PSD numbers AUTO 00 89 or OOO 199 SSD numbers To clear a Permanent...

Page 346: ...from another extension will flash on the EXT LED not through the FF key ML on the other hand means you can receive either a trunk call or an extension call on an FF key which will flash for either type of call If this address is set to ML each FF key must be individually enabled for ML MC0 using program address FF5 ExtPort Key FeatureCode Programming FF3 l 16 or l 24 43 0 or l f Extension Port O M...

Page 347: ...decides to dial back into the hunt group is placed before other calls that have just entered the hunt group queue Without hunting priority the caller loses his or her place in the queue and is placed in the last queue position upon reentry into the hunt group Programming FF3 l 16 orl 24 44 Oor l f I VAU Port Number CPC S 1 16 CPC M l 24 OSalls transferred from the VAU do not receive priority treat...

Page 348: ...dress is enabled SLT extension ports will send a disconnect signal open loop upon hangup Sending this signal allows quick disconnection from third party voice mail systems Programming FF3 l 16 or l 24 45 0 or l f Extension Port O Disabled CPC S 1 16 1 Enabled CPC M l 24 RelatedProgramming SLT Disconnect Duration FFl 2 l 3 l 0 15 Issued 3 l 95 DBS 824 l O 400 3 51 ...

Page 349: ...l Waiting Notification Tone OHVA option is set to off FF3 ExtPort 8 l Auto Pickup is set to on FF3 ExtPort 12 l All FF keys for the extension port are cleared Programming 1 I FF3 l 16 or l 24 46 0 or l t t VAU Port Number o Off CPC S 1 16 l On defines the port CPC M 1 24 as a VAU Nates ApplicableCallTypes When the VAU port assignment is set to on the following call types are routed to the first VA...

Page 350: ...e extension s dial pad can be hot under these conditions l when the extension is idle l when the extension is holding a call l when the extension is holding a page The extension s dial pad cannot be hot under these conditions l when an intercom or trunk call is ringing at the extension l when the extension is on a call Programming FF3 l 16 or l 24 47 0 or l f Extension Port O Hot Dial Pad is disab...

Page 351: ... enabled pressing the REDIAL key will automatically redial the last number dialed whether it was an outgoing call system will automatically seize a trunk another extension or an SSD or PSD number The Auto Redial feature works on digital single line phones DSLTs and on digital multiple line phones K TELs ProgrammingI FF3 l 16 or l 24 48 0 or I t t Extension Port CPC S 1 16 CPC M 1 24 O Auto Redial ...

Page 352: ...the FF4 program addresses in this chapter to set up ring assignments and hunt group parameters This chapter covers the following topics d Day Ring Assignments for Hunt ayed Night 1 Ring Assignments for Hunt Issued 3 l 95 OBS 824 l O 400 ...

Page 353: ...4 2 DBS 824 10 400 Issued 3 l 95 ...

Page 354: ...O Trunk does not ring CPC S 1 16 17 CPC S l 6 l Trunk rings CPC M l 24 25 CPC M l 8 NOTE Use port 17 CPC S or port 25 CPC M to assign ringing to an external paging or Universal Night Answer QJNA device Related Programming Automatic Day Mode Start Time FFl 3 25 HHMhJ Notes DefaultAttendantRingAssignments All trunks are set by default to ring on ports 1 and 2 the first and second attendants Routing ...

Page 355: ...unt group will receive incoming calls from a particular trunk when the DBS 824 system is in Day mode Programming FF4 1 23 26 or 3 34 1 6 or l 8 0 or l f f t Hunt Groups 1 thru 4 CPCI SCPCI M 23 31 24 32 2 25 33 3 26 34 4 Trunk Number O Trunk does not ring 1 Trunk rings CPC M l 8 Related Programming Automatic Day Mode Start Time FFl 3 25 HHMM Hunt Group Members FF4 3 l 4 5 20 loo 699 4 4 DBS 824 I ...

Page 356: ...mming FF4 2 l 17 or l 25 1 6 or l 8 0 or l f t Extension Port CPC S 1 16 17 CPC M l 24 25 Trunk Number CPC S l 6 CPC M l 8 O Trunk does not ring l Trunk rings Note Use port 17 CPC S or port 25 CPC M to assign ringing to an external paging or Universal Night Answer UNA device Related Programming Automatic Night 1 Mode Start Time FF1 3 l HHMM I Notes Default Attendant Ring Assignment s All trunks ar...

Page 357: ...h hunt group will receive incoming calls from a particular trunk when the DBS 824 system is in Night 1 mode Programming FF4 2 23 26 or 31934 1 6 or l 8 0 or I f I Hunt Groups 1 thru 4 CPC SCPC M 23 31 24 32 2 25 33 3 26 34 4 Trunk Number O Trunk does not ring l Trunk rings CPC M l 8 Related Programming Automatic Night 1 Mode Start Time FFl 3 l HHMM Hunt Group Members FF4 3 l 4 520 loo 699 4 6 DBS ...

Page 358: ...oups call transfers to hunt groups etc Note This address requires an extension number entry rather than an extension port entry In fact the hunt group pilot number cannot also be assigned to an extension port double check the FF3 ExtPort l ExtNumber program address to be sure the extension number is not assigned to a port Programming To assign a hunt group pilot number FF4 3 114 1 11 69 or 10 699 ...

Page 359: ... l 4 3 loo 699 Hunt Group Members FF4 3 l 4 520 loo 699 CO Delayed Day Ring Assignments For Hunt Groups FF4 5 23 26 or 31 34 l 6 or l 8 0 or l CO Delayed Night 1 Ring Assignments For Hunt Groups FF4 6 23 26 or 31 34 l 6 or l 8 0 or l CO Night 2 Ring Assignments For Hunt Groups FF4 9 1 23 26 or 3 l 34 1 6 or l 8 0 or l CO Delayed Night 2 Ring Assignments For Hunt Groups FF4 9 2 23 a 26 or 31 34 l 6...

Page 360: ... to become idle Distributed Hunt Group Operation In a distributed hunt group the hunt begins at the extension after the last one to pick up a call and continues in a circular manner for successive calls Longest Idle Hunt Group Operation In a longest idle hunt group the hunt begins at the extension in the group that has been idle for the longest period of time and progresses through the other exten...

Page 361: ...in a different hunt group the attendant or an SLT device Note This address requires an extension number entry rather than an extension port entry Programming To assign an overflow extension FF4 3 114 3 lo 69 or lOO 699 f t Hunt Group Number CPC S and CPC M l 4 Ovefflow Extension Number Default OOO CPC S and CPC M loo 699 To clear an overflow extension FF4 3 I 4 3 CONF ON OFF Hunt Group Number l 4 ...

Page 362: ...e maximum amount of time that passes before a call being routed through a hunt group overflows to an extension or additional hunt group Programming Hunt Group Number CPC S and CPC M l 4 Transfer Timer 0 No transfer call will remain in same hunt group l 32 No of seconds Default 2 seconds Related Programming Transfer Extension FF4 3 l 4 3 100 699 Issued 3 l 95 DBS 824 l O 400 4 11 ...

Page 363: ... the hunt group feature to work However do not include the pilot number here in Hunt Group Members Programming To assign an extension number to a position in a hunt group FF4 3 l 4 520 lo 69 or lOO 699 Hunt Group Number CPC S and CPC M l 4 Hunt Group Position 5 20 Extension Number 5 Position1 13 Position 9 lo 69 or loo 699 6 Position 2 14 Position 10 7 Position 3 15 Position 11 8 Position4 16 Posi...

Page 364: ... the secretary presses the appropriate FF key assigned to the extension or if no FF keys for extensions are assigned the secretary can use Directed Call Pickup to take the call Member calls will not ring or display on the second secretary s phone unless the first secretary is 1 set to DND Do Not Disturb 2 set to Call Forward 3 set to send an Absence Message or 4 busy on all MCO ML keys Programming...

Page 365: ...wered call is set in the CO Delayed Ring Timer address FFl 3 22 Programming I FF4 5 l 17 or l 25 1 6 or l 8 0 or l i f f Extension Port Trunk Number O Do not ring this extension CPC S 1 16 17 CPC S l 6 if the trunk call is CPC M l 24 25 CPC M l 8 unanswered elsewhere l Ring this extension if the trunk call is unanswered elsewhere I NOTE Use port 17 CPC S or port 25 CPC M to assign ringing to an ex...

Page 366: ... hunt group that receives an incoming trunk call during Day mode is set in the CO Day Ring Assignments address FF4 l ExtPort HuntGrp Trunk The period of time that passes before the system transfers the unanswered call is set in the CO Delayed Ring Timer address FFl 3 22 Programming FF4 5 23 26 or 3 34 l 6 or l 8 0 or l f t Hunt Groups 1 thru 4 Trunk Number O Do not ring this hunt CIPCI SC1PCI M 23...

Page 367: ...answered call is set in the CO Delayed Ring Timer address FFl 3 22 Programming FF4 6 I 17 or l 25 l 6 or l 8 0 or l f t Extension Port Trunk Number O Do not ring this extension CPC S l 16 17 CPC S l 6 if the trunk call is CPC M l 24 25 CPC M l 8 unanswered elsewhere l Ring this extension if the trunk call is unanswered elsewhere Note Use port 17 CPC S or port 25 CPC M to assign ringing to an exter...

Page 368: ...ves an incoming trunk call during Night 1 mode is set in the CO Night 1 Ring Assignments address FF4 2 ExtPort HuntGrp Trunk The period of time that passes before the system transfers the unanswered call is set in the CO Delayed Ring Timer add s FFl 3 22 Programming FF4 6 23 26 or 31034 1 6 or l 8 0 or l f t Hunt Groups 1 thru 4 Trunk Number O Do not ring this hunt CPC SC PC M 7 gg 6 group if the ...

Page 369: ...ng the DSS BLF key that represents the extension s This program address requires two extension port entries the first entry being the DSS BLF key phone and the second entry being the absent extension receiving calls Programming I FF4 7 1 16 or l 24 1 16 or l 24 0 or l f f Extension Port Extension Port O Do not ring With DSS BLF Keys Receiving Calls the DSS BLF Absent extension Port Ranges CPC S 1 ...

Page 370: ...on s The second extension user answers the call by accessing the DSS BLF key that represents the other extension s The first extension in the address is the target extension and the second is the source extension The timing for extension delayed ringing is controlled by the Extension Delayed Ring Timer FFl 3 Programming FF4 8 l 16 or l 24 l 16 or l 24 0 or l f t Extension Port Extension Port O Do ...

Page 371: ...amming FF4 9 l l 17 or l 25 1 6 or l 8 0 or l f t Extension Port CPC S l 16 17 CPC M l 24 25 Trunk Number CPC S 1 6 CPC M l 8 O Trunk does not ring l Trunk rings Note Use port 17 CPC S or port 25 CPC M to assign ringing to an external paging or Universal Night Answer UNA device RelatedProgramming Automatic Night 2 Mode Start Time FFl 3 29 HHMM Notes Default Attendant Ring Assignments All trunks ar...

Page 372: ...hunt group will receive incoming calls from a particular trunk when the DBS 824 system is in Night 2 mode Progiamming FF4 9 1 23 26 or 3 34 1 6 or l 8 0 or l t Hunt Groups 1 thru 4 Trunk Number O Trunk does not ring CIPC SC1PCI M 1 Trunk rings 23 31 CPC M l 8 24 32 2 25 33 3 26 34 4 RelatedProgramming Automatic Night 2 Mode Start Time FFl 3 29 HHMM Hunt Group Members FF4 3 l 4 5 20 loo 699 issued ...

Page 373: ...wered call is set in the CO Delayed Ring Timer address FFl 3 22 Programming FF4 9 2 l 17 or I 25 1 6 or l 8 0 or l f f Extension Port Trunk Number O Do not ring this extension CPC S l 16 17 CPC S l 6 if the trunk call is CPC M l 24 25 CPC M l 8 unanswered elsewhere l Ring this extension if the trunk call is unanswered elsewhere Note Use port 17 CPC S or port 25 CPC M to assign ringing to an extern...

Page 374: ... incoming trunk call during Night 2 mode is set in the CO Night 2 Ring Assignments address FF4 9 l ExtPort HuntGrp Trunk The period of time that passes before the system transfers the unanswered call is set in the CO Delayed Ring Timer address FFl 3 22 Programming FF4 9 2 23 26 or 3 34 l 6 or l 8 0 or l Y t Hunt Groups 1 thru 4 Trunk Nun r ber O Do not ring this hunt CPC SCPC M 23 31 7 gg r s is u...

Page 375: ...keys provide phone users with one touch activation of features which normally require several keystrokes User features are explained in detail in Section 700 Feature Operation This chapter covers the following topics Topic Page FF Key Assignments for Extensions 5 3 FF Key Assignments for DSS or EM 24 Consoles 5 6 1 issued 3 l 95 DBS 824 10 400 5 l ...

Page 376: ...5 2 DBS 824 10 400 issued 3 l 95 ...

Page 377: ...ure associated with the code Programming To assign a feature to an FF key Note If an FF key has already been assigned to a trunk line the DBS 824 system will not allow you to assign a feature code to it you must first clear the trunk assignment from the FF key before assigning the feature code FF5 1 16 or l 24 1124 Feature f t t Extension Port CPC S 1 16 CPC M l 24 Key Number Feature Code l 24 see...

Page 378: ...rward All Calls 720 Call Forward Busy No Answer 721 Call Forward Busy 722 Call Forward No Answer 724 Caller ID Log FFll 6 Day Mode FF12 521 Day Nightl Night2 Mode Toggle FF12 520 Direct Call Pickup 79 Dp Not Disturb 73 Extension Lockout 74 Group Call Pickup 70 2 Headset FF12 51 Intercom Key FF12 8 Internal Call PROG lo 69 or loo 699 Internal Dial Tone FF12 50 MC0 or ML Keys 81 thru 86 or 89 Note S...

Page 379: ...thru 939 FFll 2 AUTO 00 thru 89 or 000 thru 089 or 000 thru 199 FFll 3 01 thru 06 for CPC S 01 thru 08 for CPC M 1 78 RelatedProgramming FF Key Copy FF9 3 ExtPort ExtPort Notes Restriction on Trunk LED Indications Only the first 24 FF keys will light for trunks that are assigned to them Trunks can be assigned to the remaining keys from the phone rather than through programming mode but the LEDs wi...

Page 380: ...ription Each FF key on a DSS or EM 24 console can be programmed with a feature code During normal phone operation not in programming mode pressing the FF key performs the feature associated with the code Figure 5 l below shows the key layout of a DSW2 console Table 5 l on page 5 4 shows the feature codes that can be entered Figure 5 I DSSl72 key layout 5 6 DBS 824 l O 400 Issued 3 l 95 ...

Page 381: ...ed by default as MC0 keys DSS consoles 2 and 4 do not have default key assignments Restriction on Trunk LED Indications Only the first 24 FF keys will light for trunks that are assigned to them Trunks can be assigned to the remaining keys from the phone rather than through programming mode but the LEDs will not light Entering Asterisk and Pound Signs When assigning feature codes in this address us...

Page 382: ...ar on the LCD displays of DBS 824 phones This chapter covers the following topics I Topic 1 Page Extension Name 6 3 System Speed Dial Names 6 5 1 Personal Speed Dial Names I 6 6 I 1 Absence Messages 1 6 7 1 Trunk Name Assignment 6 9 Hunt Group Name Assignment 6 10 Call Waiting OHVA Text Reply 1 6 11 1 issued3 l 95 DBS 824 10 400 ...

Page 383: ...6 2 DBS 824 l O 400 Issued 3 l 195 ...

Page 384: ... line of the display The following description explains how to assign extension names from the programming mode Assigning names through the programming mode requires a DSS 72 Figure 6 l below shows the DSS 72 keys used for name assignments Extension names can also be assigned from the attendant phone without entering the programming mode For instructions on this method of name assignment see Secti...

Page 385: ...ension name FF6 l l 16 or l 24 CONF NNNNNNNNNN t f Extension Port Text Name CPC s 1 16 up to 10 characters CPC M l 24 To clear an extension name FF6 I l 16 or 1 24 CONF ON OFF t Extension Port CPC S 1 16 CPC M l 24 6 4 DBS 824 l O 400 Issued 3 l 95 ...

Page 386: ...SD names through the programming mode requires a DSS 72 Figure 6 l on page 6 3 shows the DSV72 keys used for SSD name assignments SSD names can also be assigned from the attendant phone without entering the programming mode For instructions on this method of name assignment see Section 700 Feature Operation Programming To assign SSD names FF6 2 SSD CONF NNNNNNNNNNNNNNNN SSDNumber CPC S Standard Mo...

Page 387: ...S 72 Figure 6 l on page 6 3 shows the DSS 72 keys used for name assignments Users can also assign their own PSD names from their display phones without entering the programming mode For instructions on this method of name assignment see Feature Operation Section 700 Programming To assign PSD names FF6 3 l 16 or l 24 PSD CONF NNNNNNNNNNNNNNNN f f f Extension Port PSD Number Text Name CPC S 1 16 CPC...

Page 388: ...n select which message will be displayed on the calling extension s phone The DBS 824 system supports up to 10 different absence messages 5 of these are preset and 5 can be created using this program address The preset messages are as follows Table 6 l Preset Absence Messages O 4 1 At Lunch 2 Out of Office 3 Vacation 4 AnotherOffice Custom absence messages 5 9 can be created using this program add...

Page 389: ...Absence Messages FF6 To clear a custom absence message FF6 4 59 CONF ON OFF t Custom Absence Message Number 5 9 6 8 DBS 824 l O 400 Issued 3 l 95 ...

Page 390: ...e trunk name appears on the top line of the extension s display Trunk names can only be assigned through the programming mode using a DSS 72 See Figure 6 l on page 6 3 for DSS 72 keys used for text assignment Programming To assign a trunk name FF6 5 l 6 or 1 8 CONF NNNNNN Trunk Number CPC S l 6 CPC M l 8 Trunk Text up to 6 characters To clear a trunk name I FF6 5 l 6 or l 8 CONF ON OFF Trunk Numbe...

Page 391: ...elp identify the source of trunk calls transferred from the hunt group Hunt group names can only be assigned through the programming mode using a DSS 72 See Figure 6 l on page 6 3 for DSS 72 keys used for text assignment Programming To assign hunt group names FF6 6 l 4 CONF NNNNNNNNNN t f Hunt Group Number CPC S and CPC M l 4 Hunt Group Text up to 10 characters To clear hunt group names 6 10 DBS 8...

Page 392: ...e following table shows the default messages Table 6 2 Default call waitinglOHVA text reply messages I 2 I PIease Hold I 3 Will Call Back 4 Transfer 1 5 1 Unavailable Changing these default text messages in the programming mode requires a DSS 72 console Figure 6 1 on page 6 3 shows the DSS 72 keys used for text assignment Call WaitingjOHVA text messages can also be changed through the attendant ph...

Page 393: ...Call Waiting OHVA Text Reply FF6 To clear call waiting OHVA text reply messages FF6 7 l CONF ON OFF G 12 DBS 824 1 O 400 Issued 3 l 95 ...

Page 394: ...ator Access 7 12 International Calling on Extensions 7 13 Country Code Table Equal Access Code Format 7 15 Office Code Restriction Table For TRS Types 2 6 7 16 Area Code Table For TRS Types 3 6 7 17 Office Code Table For TRS Types 3 6 7 18 Special Area Code Table For TRS Types 3 6 Special Office Code Table For TRS Types 3 6 7 20 Special 7 Digit Table For TRS Types 2 6 7 21 Day TRS Types O 7 for Tr...

Page 395: ...7 2 DBS 824 10 400 Issued3 l 95 ...

Page 396: ...on of operator calls old dialing plan l Selectable restriction of operator calls new NANP dialing plan l Selectable restriction of speed dial numbers l Selectable restriction of Nil codes 211 811 l Restriction of up to 10 three digit office codes new NANP dialing plan l Restriction of up to 50 seven digit numbers l Inter digit timing is set to 6 seconds 3 l l 800 calls are permitted l 9 11 calls a...

Page 397: ... area code and or office code dialed When a number is dialed the system first checks arealofice code combinations entered in the Special Area Code Office Code Tables FF7 and 5 If it doesn t find any restrictions there the system then checks the ofice codes assigned to TRS types 2 6 as a group FF7 l 21 if the system is programmed to use the new NANP dialing plan If not or if the system doesn t find...

Page 398: ...national Calling For TRS Types 3 6 program determines whether international calling is allowed or restricted system wide This program only applies to those trunks that are assigned TRS types 3 6 International calls are always restricted for TRS types 1 and 2 and always allowed for TRS type 7 Programming I FF7 l I 0 or l t Old Dialing Plan O International calls are restricted l Intemational calls a...

Page 399: ...used individual extensions can be set for allowing restricting international calls based on the Country Code Table using program address FF7 l 18 Including 011 in Ome Code Tables for International Calling If international calls are permitted 011 should be permitted in office code tables for TRS types 3 6 7 6 DES 824 l O 400 Issued 3 l 95 ...

Page 400: ...e following manner l The user receives an outside call l During the outside call the user presses FLASH causing the phone to release and reseize the trunk l The user dials an outside number on the trunk thus circumventing the restriction To prevent circumvention of the restriction use this program to restrict dialing during inbound trunk calls for TRS types 3 6 Programming FF7 1 2 0 or l O When an...

Page 401: ...an be unlimited Programming I FF7 1 3 l 15 t Maximum Number of Digits That Can Be Dialed Note The default setting is unlimited To change the setting to a limited number of digits enter 1 15 see the following table for values To revert to the default press FM l 3 CONF Table 7 2 Maximum number of dialed digits for TRS types 3 6 Setting 1 Maximum Number of Digits 15 2 16 3 17 4 18 5 19 6 20 7 21 8 22...

Page 402: ...on 1 0 and higher Address FF7 l 4 lO 0 or l Description Use this program to restrict dialing of special 3 digit numbers 211 811 on trunks assigned TRS types 2 6 911 is permitted in all cases Programming FF7 l O 0 jr l Special Numbers O Permit 4 211 l Restrict 5 311 6 411 7 511 8 611 9 711 lo 811 Issued 3 l 95 DBS 824 l O 400 7 9 ...

Page 403: ...ystem checks the number dialed against a table of restricted 7 digit numbers see Special 7 Digit Table For TRS Types 2 6 on page 7 21 Programming FF7715 0 jr I TRS Types O Does not check the 7 digit table ll TRS type 2 l Checks the 7 digit table 12 TRS type 3 13 TRS type 4 14 TRS type 5 15 TRS type 6 Notes Analysis of Final Digits Seven digit toll restriction considers the last seven digits dialed...

Page 404: ...7 addresses in this chapter apply only to the new NANP dialing plan this is noted in the explanations for these addresses Other FM addresses apply to both dialing plans but the value of their settings differs depending on the dialing plan selected this too is noted in the explanations of these addresses Programming I O Old dialing plan l New NANP dialing plan Table 7 3 Differences between old and ...

Page 405: ...umvent a TRS restriction by asking the operator to place a long distance call If this switch is set to Restrict default and an extension user accesses a trunk and dials the operator the system will wait 6 seconds before automatically disconnecting the call if the user dials additional digits within 6 seconds the system will check other switches if programmed to allow or restrict the call such as I...

Page 406: ...onal Calling For TRS Types 3 6 FF7 l l to see if the dialed country code should be checked against the Country Code Table FF7 l 19 before allowing the call If so and if the dialed country code is included in the table the call is allowed Programming FF7 l 18 l 16 orl 24 0 or l f t Extension Port O Restrict CPC S 1 16 l Check the International CPC M l 24 Calls Switch FF7 l l Related Programming Int...

Page 407: ... restriction in FF7 l l to see if international calling is allowed or if the Country Code Table should be checked first If so and if the country code is included in the table the call is allowed If the country code is not included in the table the user will hear a busy tone and Restricted will be displayed on the phone Programming FF7 1 19 l O 0 9 Table Entry Country Code Entry Related Programming...

Page 408: ...XXX indicates the carrier identification code CIC In the new North American Numbering Plan the preferred carrier format is being changed to 101xXxX the CIC code is expanded to 4 digits and 10 is replaced with 101 Programming FF7 l 20 0 or l t O Old Format 10XxX l New Format 1OlXXXX Related Programming Dialing Plan Switch FF7 l 16 0 or l Notes Allowing Both CZC Formats During Transition Period The ...

Page 409: ...o 10 office codes to be restricted system wide for all trunks assigned TRS types 2 6 The system will check this table before checking the individual office code s assigned to individual TRS type s in FF7 3 These office codes are not tied to any area codes Therefore whenever one of these office codes is dialed it is restricted regardless of the area code Applications for this feature include 555 95...

Page 410: ...o TRS types 3 6 are allowed or denied access to specific area codes according to the settings in this program Programming I FF7 2 3 6 000 999 0 or l i t t TRS Type 3 6 Area Code O Permit dialing l Restrict dialing Note The default for TRS types 3 and 4 is 1 The default for TRS tvues 5 and 6 is 0 Related Programming System Installation Area Code FFl 2 l 17 0 or l Day TRS Types O 7 for Trunks FF7 7 ...

Page 411: ...tion Table FF7 l 21 is that this Office Code Table assigns individual office codes to individual TRS types 3 6 and applies to both dialing plans The Office Code Restriction Table on the other hand assigns up to 10 office codes to TRS types 2 6 as a group and applies only to the new NANP dialing plan Programming I FF7 3 3 6 000 999 0 or I f t TRS Type 3 6 Office Code O Permit dialing l Restrict dia...

Page 412: ...code combinations that are exceptions to the rule for example restricting calls to 800 976 xxxx numbers while allowing 800 9xx xxxx numbers These special area office code combinations will apply to TRS types 3 6 Programming To enter a special area code FF7 4 y 4 OOOf399 SDecial Area Code Number l 4 SDecial Area Code To clear a special area code FF7 4 l 4 0001999 CONF ON OFF f Special Area Code Spe...

Page 413: ... These special area office code combinations will apply to TRS types 3 6 NOTE If at a later date you wish to reset all the special office codes assigned to a special area code to permit or restrict you can use the Global Copy address FF7 9 13 16 to do it all at once instead of resetting each individual office code here Programming FF7 5 l 4 000 999 0 or l f f z Special Area Code l 4 Special Office...

Page 414: ...mbers for trunks assigned TRS types 2 6 These 7 digit numbers are restricted for all area codes 7 Digit Toll Restriction For TRS Types 2 6 on page 7 10 determines whether the numbers held in this table are checked Programming To assign a special digit number FF7 6 l 50 0000000 9999999 t t Special 7 Digit Number l 50 7 Digit Number To clear a special 7 digit number FF7 6 1150 CONF ON OFF t Special ...

Page 415: ...gn TRS types to the trunks on an extension when the DBS 824 is in Day mode See An Overview of Toll Restrictions on page 7 3 for a review of the TRS types Programming FF7 7 l 16 or i 24 1 7 or l 9 0 7 i t f Extension Port Trunk Number TRS Type O 7 CPC S 1 16 C P C S l 6 7 efault 7 CPC M l 24 CPC M l 8 9 Note Enter 7 CPC S or 9 CPC M to apply all trunks on the extension to the TRS type ...

Page 416: ...runks on an extension when the DBS 824 is in Night 1 or Night 2 mode See An Overview of Toll Restrictions on page 7 3 for a review of the TRS types Programming FF7 8 l 16 or l 24 1 7 or l 9 0 7 f t f Extension Port Trunk Number TRS Type 0 7 CPC S 1 16 CPC S l 6 7 Default 7 CPC M l 24 CPC M l 8 9 Note Enter 7 CPC S or 9 CPC M to apply a trunks on the extension to the TRS type issued 3 l 95 DBS 824 ...

Page 417: ... Description Use this program to permit or restrict all area codes for TRS types 3 6 Programming FF7 9 114 0 or l TRS I O Permit dialing l Type 3 l Restrict dialing 2 Type 4 Note The default for TRS 3 Type 5 types 3 and 4 is 1 4 Type 6 The default for TRS types 5 and 6 is 0 Related Programming System Installation Area Code FFl 2 l 17 0 or l 7 24 DBS 824 l O 400 issued 3 l 95 ...

Page 418: ...escription Use this program to permit or restrict all office codes for TRS types 3 6 Programming TRsTIy 8J Of I O Permit dialing 5 Type 3 l Restrict dialing 6 Type 4 Note The default for TRS type 3 7 Type 5 is 1 restrict 8 Type 6 The default for TRS types 4 5 and 6 is 0 err nit Related Programming System Installation Area Code FFl 2 l 17 0 or l Issued 3 l 95 DBS 824 l O 400 7 25 ...

Page 419: ...cription Use this program to permit or restrict all area codes and office codes for TRS types 3 6 Programming FF79 12 0 of I TRS Types O Permit dialing 9 Type 3 1 Restric t dialing lO Type 4 Note The default for TRS 1 l Type 5 types 3 and 4 is 1 The 12 Type 6 default for TRS types 5 and 6 is 0 Related Programming System Installation Area Code FFl 2 l 17 0 or l 7 26 DBS 824 l O 400 Issued 3 l 95 ...

Page 420: ...ally used to reset all office codes assigned to a special area code at once instead of resetting the office codes individually in FF7 5 Special area office code combinations apply to TRS types 3 6 Programming FF7 9 13 16 0 or l f f Special Area Codes O Permit dialing 13 SpecialArea Code 1 l Restrictdialing 14 Special Area Code 2 15 SpecialArea Code 3 16 Special Area Code 4 Related Programming Spec...

Page 421: ... topics Topic An Overview of Least Cost Routing Page 8 3 I Least Cost Routing LCR Area Codes 187 Least Cost Routing LCR Office Codes I 8 8 I Special LCR Area Codes 8 9 Special LCR Office Code Tables 8 10 Time Priority Route Tables 8 11 LCR Trunk Groups 8 13 LCR Delete Tables 8 15 1 LCR Add Tables 1 8 16 I Issued 3 l 95 DBS 824 10 400 ...

Page 422: ...8 2 DBS 824 10 400 Issued 3 l 95 ...

Page 423: ...ables LCR uses 6 Xme Priority Route Tables to determine which LCR trunk groups are selected during a certain time of the day Each Time Priority Route Table has three elements The elements are l Table Number Time Priority Route Tables are identified by numbers l 6 In DBS 824 programming the tables are referred to by number l Table Position and Priority The position of a Time Priority Route Table in...

Page 424: ... Table 8 1 Time priority route tabb LCR Tables LCR uses 10 tables of up to 1000 numbers each to determine how to route specific numbers These are the Area Code Office Code Special LCR Area Code and Special LCR Office Code tables Entries in the tables consist of a route table number l 6 and an area or office code Purposes of the tables are described in Table 8 2 The structure of an LCR table is ill...

Page 425: ...all I digit dialing 1 7 digit dialing searches the Area Code Table or the Special Office Code Tables when the System Location program address FFl 2 l 17 is configured with a 1 If this program address is improperly set the LCR may search incorrect tables Table 8 3 LCR table 000 xx 001 xx 002 xx 003 xx 004 xx 005 xx 006 xx 007 xx 008 m 009 xii 0101 xx 10111 xx 10121 xx 013 xx 10141 xx 10151 xx 10161...

Page 426: ... LCR proceeds to the next trunk group Each group is searched twice before the tone is issued If no trunks are available in any trunk group the user can dial 2 to have the DBS 824 call back when a trunk becomes open When the DBS 824 recalls the user accesses a line and the DBS 824 automatically redials the previously dialed phone number 4 When a trunk is found digits are added to or deleted from th...

Page 427: ...e Table Otherwise the call is routed out on a trunk in pooled trunk group 9 Programming I FF8 l I 6 000 999 0 or l f t Time Priority Route Table Number 1 6 Area Code O Remove from table l Add to table Related Programming Time Priority Route Tables FF8 5 Table Position Ti unkGrp Notes FLASH Key Interaction Once a trunk is accessed through LCR the FLASH key cannot be used to get a second dial tone T...

Page 428: ...Route Table Otherwise the call is routed out on a trunk from pooled trunk group 9 Programming FF8 2 l 6 000 999 0 or I f t t Time Priority Route Office Code O Remove from table Table Number l 6 l Add to table Related Programming Time Priority Route Tables FF8 5 Table Position TrunkGrp Notes FLASH Key Interaction Once a trunk is accessed through LCR the FLASH key cannot be used to get second dial t...

Page 429: ...llows a broad range of numbers to be dialed by the least costly route This operation keys off the first six digits dialed where the first three digits represent an area code and the second three digits represent an office code Programming To assign a special LCR area code FF87 OOOT I Special Area Code Number l 4 Area Code To clear a special LCR area code FF8 3 l 4 CONF ON OFF Special Area Code Num...

Page 430: ...odes associated with a special area code The office code tables can contain an unlimited number of office codes This arrangement allows a broad range of numbers to be dialed by the least costly route This operation keys off the first six digits dialed where the first three digits represent an area code and the second three digits represent an office code Programming To assign a special LCR office ...

Page 431: ...p to 24 positions for Time Priority Route Tables The 24 positions are divided among 6 time periods each time period uses 4 trunk groups For example trunk groups assigned to positions l 4 are used between 7 00 am and 7 59 a m The time periods and positions used are described in the following table Table 8 4 LCR time periods and positions used Time Period Positions Used 700a m 759am l 4 800a m 459pm...

Page 432: ... Time Priority Route Table Programming To create Time Priority Route Tables FF T W xyk Group 1 4 Time Priority Route Position Table l 6 To reset a position in a Time Priority Route Table to default FF8 5 l 6 1 24 CONF ON OFF t 2 Time Priority Route Table l 6 Position Related Programming Least Cost Routing LCR Access FFl 2 l 3 0 or l LCR Trunk Groups FF8 6 TrunkGrp Position Trunk 8 12 DBS 824 l O 4...

Page 433: ...ress FF8 5 LCR selects trunks from trunk groups in priority order the most cost effective trunks receive the highest priority so that LCR tries to use them first The priority of a trunk is determined by its position in the trunk group A trunk in position 1 has the highest priority in the group A trunk in position 4 has the lowest priority in the group LCR trunk selection is illustrated in the foll...

Page 434: ...LCR Trunk Groups FF8 Programming FF8 6 114 l 4 1 6 or l 8 ft i LCR Trunk Group Position Trunk Number CPC S l 6 CPC M 1 8 8 14 DBS 824 l O 400 Issued 3 l 95 ...

Page 435: ...If the beginning digits match the deletion digits they are automatically deleted from the dialed number The deleted digits are never OUtpUlSed Programming To create an LCR Delete Table FF8 7 114 NNNNNNNNNNNNNNNN t LCR Trunk Group Deletion Digits up to 16 digits To clear an LCR Delete Table FF8 7 114 CONF ON OFF t LCR Trunk Group Notes Deletion First Addition Next If digits are being added and dele...

Page 436: ...dialed number After the digits are added the numbers are outpulsed Programming To create an LCR Add Table 1 FF8 8 1 4 NNNNNNNNNNNNNNNN LCR Trunk Group Addition Digits up to 16 digits To clear an LCR Add Table FF8 8 114 CONF ON OFF f LCR Trunk Group Related Programming Outbound DTMF Signal Duration for Auto Dialed Digits FF2 Trunk 15 l 3 Notes Deletion First AdditionNext If digits are being added a...

Page 437: ... the FF9 program addresses in this chapter to copy settings among trunks extensions and FF keys This chapter covers the following topics Trunk Copy Topic Page 9 3 1 Extension Copy I 9 4 I FF Key Copy 9 5 issued 3 l 95 DBS 824 10 400 ...

Page 438: ...9 2 DBS 824 10 400 Issued 3 l 95 ...

Page 439: ...st trunk number in this address is the trunk being copiedfrom the source and the second trunk number is the trunk being copied to the target Programming Note You must enter two pound signs I at the end of this address FF9 l l 6 or l 8 l 6 or l 8 f z Source Trunk Number Target Trunk Number CPC M l 8 Notes Restriction Regarding Priwte Trunks This program copies all trunk attributes except the Privat...

Page 440: ...e Extension Port Target Extension Port CPC S 1 16 CPC M l 24 Copying Restrictions This program copies all extension attributes except the extension number telephone type extension lockout code and EM 24 port number BLF port setting Consideration for Call Forward ID Codes Do not use this program to copy settings from an extension with a Call Forward ID Code If the copied extension settings include ...

Page 441: ...nly copies the settings of FF keys that are equipped with LEDs Settings for FF keys without LEDs are not copied Clearing FF Keys Before Using the Copy Program Before you copy the FF keys to an extension that is set to the defaults you must clear the key settings of the target phone To clear key settings use address FFS ExtPort Key CONF ON OFF Setting Up FF Keys on Multiple Phones To set up multipl...

Page 442: ...O Use the FFlO program addresses in this chapter to program speed dial numbers This chapter covers the following topics Topic Page System Speed Dial Numbers 10 3 Personal Speed Dial Numbers 1 10 5 Issued 3 l 95 DBS 824 10 400 1 o 1 ...

Page 443: ...1 o 2 DBS 824 I O 400 Issued 3 l 95 ...

Page 444: ...ammed in Add On mode up to 200 SSD numbers Table 1 O I System Speed Dial ranges CPC Card Standard Mode C P C s 00 89 CPC M 00 89 Add On Mode not available ooo 199 Programming To assign a System Speed Dial number FFlO l SSD NNNNNNNNNNNNNNNN f t SSD Code Phone Number Sent To CO see Table 10 l above up to 16 digits To clear a System Speed Dial number FFlO l SSD CONF ON OFF t SSD Code RelatedProgrammi...

Page 445: ...gnate the trunk group number The C is required for an SLT to use SSD A 9 can also be used to access the pooled trunk capability DSS Key Functions DSS keys can be used for several different tasks in speed dial programming The keys are described in the following table Table IO 2 DSS key functions in System Speed Dial programming DSS Key Function CONF Clears entered data Backspaces BS Backspaces Forw...

Page 446: ...bers can be programmed in Add On mode up to 40 PSD numbers TableIO 3 Personal Speed Dial ranges CPC Card Standard Mode Add On Mode CPC s 90 99 not available 1 CPC M 1 90 99 1 900 939 I Programming To assign a Personal Speed Dial number Extension Port PSD Code Phone Number CPC S l 16 see Table 10 3 above Sent To CO CPC M l 24 up to 16 digits To clear a Personal Speed Dial number FFlO 2 1 l 6 or l 2...

Page 447: ...peed dial programming The keys are described in the following table Table 10 4 DSS key functions in Personal Speed Dial programming t DSS Key Function CON F Clears entered data I I Backspaces I BS Backspaces Forward spaces P Inserts a pause C Initiates trunk group access For example ClP5551212 will access pooled trunk group 8 1 then pause and then dial 555 1212 1 O 6 DBS 824 i O 400 Issued 3 l 95 ...

Page 448: ... a directory during the call state when the screen appears There are a total of 39 screens Screens 1 thru 24 are fixed pre programmed screens which cannot be changed Screens 25 t hnr 39 can be custom designed using program addresses FFl 2 7 l thru 4 All of these screens can be assigned to different call states using program address FF3 ExtPort 26 33 O 39 Note Some screens cannot be set to display ...

Page 449: ...ension Index Help Menu 1 FF3 ExtPort 26 33 4 FF3 ExtPort 26 33 5 Help Menu 2 Help Menu 3 FF3 ExtPort 26 33 6 FF3 ExtPort 26 33 7 Attendant Menu 1 Attendant Menu 2 FF3 ExtPort 26 33 8 FF3 ExtPort 26 33 9 A 2 DBS 824 l O 400 Issued 3 l I95 ...

Page 450: ...Appendix A Large Screen Displays Issued 3 l 95 DBS 824 l O 400 A 3 ...

Page 451: ... FF3 ExtPort 26 33 16 Function Screen 7 FF3 ExtPort 26 33 17 Function Screen 8 FF3 ExtPort 26 33 18 Function Screen 9 FF3 ExtPort 26 33 19 Function Screen 10 FF3 ExtPort 26 33 20 Function Screen 11 FF3 ExtPort 26 33 21 A 4 DBS 824 l O 400 Issued 3 l 95 ...

Page 452: ...ge Screen Displays Function Screen 12 FF3 ExtPort 26 33 22 Function Screen 14 FF3 ExtPort 26 33 24 Function Screen 13 FF3 ExtPort 26 33 23 Custom Screens 1 15 FF3 ExtPort 26 33 25 39 Issued 3 l 95 DBS 824 l O 400 A 5 ...

Page 453: ...r enter the Remote Programming ID Code This appendix gives an overview of these programming methods Terminal Programming Through a Direct Connection To program the system through a PC or terminal connected to the DBS 824 s CN2 serial port 1 Make certain the cables are configured and connected as described in Section 300 Installation 2 Make certain the DBS 824 is in the Maintenance mode Dial the fo...

Page 454: ...r that is connected to the modem 4 After the DBS 824 displays the Remote Programming banner screen on the computer type P then press ENTER 5 Follow the directions on the screen to access the desired program TerminalProgrammingCommands Use the following commands to navigate terminal programming Table B l Terminal programming commands Access Ring assignments 05 Access F F key assignments 06 Access N...

Page 455: ...nal Programming 99xXxX the other function stops When finished the SMDR or Bus Monitor function resumes The DBS 824 can be reset to the desired SMDR or Bus Monitor mode by entering or having someone at the site enter one of the following codes at an extension or attendant position Table B 2 Codes for switching SMDRJBus Monitor modes Command Function 90 Normal Bus Monitor on SJU Maintenance Port CN2...

Page 456: ...2 BT CO busy tone detection 2 19 Detection timer 1 113 Bus monitor mode l 50 Busy override receive 3 13 Busy override send 3 12 Busy tone detection timer 1 113 C Call coverage group members 4 13 Call duration display l 5 Call duration timer 1 37 Call forwarding permanent 3 47 Call forward no answer timer 1 99 Call waiting OHVA notification tone 3 11 Call waiting OHVA text reply 6 11 Caller ID Auto...

Page 457: ...rvice setting 1 58 Extension copy 9 4 Extension delayed ring timer l 106 Extension directory display 3 38 Extension hold recall timer for CO calls 1 79 Extension hold recall timer for intercom calls l 101 DISA auto answer 2 8 DISA end time 2 17 DISA inbound call ID code 1 118 DISA outbound call ID code 1 1 119 DTSA outbound call ID code 2 1 120 DISA start time 2 16 Disconnect signal SLT 3 51 Exten...

Page 458: ...east cost routing add tables 8 16 area codes 8 7 call processing flow 8 5 delete tables 8 15 LCR table 8 5 LCR trunk groups 8 3 office codes 8 8 overview 8 3 special area codes 8 9 special office codes S 10 time priority route tables 8 3 8 11 trunk group tables 8 13 M Maintenance serial port flow control 1 76 Maintenance serial port parameters Baud rate 1 73 Data length 1 75 Odd even parity l 72 P...

Page 459: ...s Receiving volume digital SLT 3 44 REDIAL key 1 90 Relay terminals UNA 1 56 access codes 1 53 automatic pause position for PBX access codes 1 54 Permanent call forward extension 3 48 Permanent call forward type 3 47 Personal speed dial name display 3 20 Personal speed dial numbers 10 5 Personal speed dial ranges 10 5 Pilot numbers for hunt groups 4 7 Pooled trunk access Relocation code 3 45 Remot...

Page 460: ...mer 1 97 Dial tone detection timer l 115 Extension delayed ring timer 1 106 Hunt group no answer timer 1 108 Hunt group transfer timer 4 11 Inbound ring cycle expansion timer l 95 Night 1 mode start timer 1 77 Night 2 mode start timer 1 116 PBX flash timer 1 98 Recall timer for attendant park hold calls l 82 Recall timer for attendant held CO calls 1 78 Recall timer for attendant held intercom cal...

Page 461: ...account codes 1 62 Trunk circuit type 2 18 Trunk copy 9 3 Trunk disconnect detection timer 2 15 Trunk name assignment 6 9 Trunk port operation 2 3 Trunk port type 2 7 Two digit numbering l 17 U UNA terminals ring patterns 1 56 Unsupervised conference 3 16 Unsupervised conference timer 1 86 Unsupervised trunk conference 2 13 V VAU hunting priority 3 50 VAU port assignment 3 52 Verified forced accou...

Page 462: ...Panasonic xx Lmsa Digital Business System DBS 824 Section 450 Programming Forms and Tables i8OXOO 201 ...

Page 463: ... to equipment design as advances in engineering and manufacturing methods warrant The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware The forms in this manual may be reproduced as needed by certified dealers and technicians of DB S products Copyright 1995 by Panasonic Communications Syst...

Page 464: ...tension Programming Features 13 Section 4 Ringing and Hunt Groups FF4 17 Table 10 Trunk to Extension Ring Assignments 17 Table 11 Trunk to Hunt Group Ring Assignments 18 Table 12 Hunt Group Assignments 19 Table 13 Call Coverage Group Member 20 Table 14 Extension Ring BLF Table 21 Section 5 FF Key Programming FF5 m 22 Table 15 FF Key Assignment for Extension Ports 22 Table 16 DSS Key Telephone Assi...

Page 465: ...for TRS Types 3 6 Table 33 TRS Area Code Office Code Table 000 249 Table 34 TRS Area Code Office Code Table 250 499 Table 35 TRS Area Code Office Code Table 500 749 Table 36 TRS Area Code Office Code Table 750999 31 32 33 33 34 34 35 36 37 38 39 40 Section 8 Least Cost Routing FF 8 41 Table 37 LCR Trunk Group Assignments 41 Table 38 Time Priority Route Table 42 Table 39 LCR Area Code Office Code T...

Page 466: ... are grouped together not in programming order For ease of reference a limited number of programming items are referenced in more than one place Be sure to write the same value in each place For instance the Hunt Group No Answer Timer setting appears with system parameters and also in the Hunt Group Assignment Table When space permits the related programming address is listed with the item In some...

Page 467: ...s in intercom dial tone 0 2nd SLT hookllash results in held call 1 Extension Number Digits AttendantIntercomCalling Wension Intercom Calling Alert Tone for Voice Calls fprtbne Busy Override and tern InstallationAreaCode 2 digit numbers 0 3 digit numbers 1 Ring tone calling 0 Voice Calling 1 Tone Calling 0 Voice Calling 1 Disabled 0 Enabled 1 Disabled 0 Enabled 1 1 not required before long distance...

Page 468: ...deRequired Access Code not required 0 Access Code required 1 SMOR Data Serial Port CNl FFl2t 2 R12 1 39 IT1 2 1 40 Parity Check SMDR Odd Even Parity SMDR OtfP On l Odd 0 Even 1 A l 2 2 1 FF12 2 2 Baud Rate SMDR Stop Bi Length SMDR 300 1 1200 2 2400 3 9600 4 FF12 2 3 1 bit 1 1 5 bit 2 2 bits 3 R12f 2 4 Data Length SMDR SMDR Serial Port Flow Control XON XOFF SMDR Printing Mode 1 Outbound and Inbound...

Page 469: ...h 8 pause after 3rd digit 3 Automatic Pause Position for PBX Pause after 1st digit 1 pause after2nd digit 2 FF12 3 17 Access Codes beginning with 9 pause after 3rd digit 3 Automatic Pause Position for PBX Pause after 1st digit 1 pause after 2nd digit 2 FF12f 38 18 Access Codes beginning with 0 pause after 3rd digit 3 Ring Patterns for UNATerminals lntermlttenf 1 set an 3 see off 0 FF12 4 1 M l Cl ...

Page 470: ...are disabled from the Class of Service while in use cannot be cancelkd for example if BGM is removed from COS while in use BGM cannot be turned om Table 2 Extension Class 0f Service I Extension Feature Default is Disabled Central Off ice Call Queuing 2 Al 2 5 COS 19 O l SLT Transfer 8 Rl 2 5 C0S 20 0 1 CallForwarding External RI 2 5 cos 21 o 1 Issued 8 l 95 DES 824 10 450 ...

Page 471: ...igit Account TRS t Code Tee r 1111 9999 o 7 Y 6 27 E n 4 Digit t Account Code r 1111 9999 Y TRS Type o 7 TRS Me O 7 7 8 5 t 6 j j 18 19 20 21 22 23 24 25 96 1 I I 99 t 100 50 I Verified Forced Account Code FF12 6 Entry l lOO l OOOl 9999 TRS Type for Verified Forced Account Code FF1 2 6 Entry l 100 2 0 7 Note that TRS types 0 and 1 do not allow outgoing calls DBS824 10 450 Issued 8 l 95 6 ...

Page 472: ... y 9 K e y 5 OD C O N F IDCKOUI QC Key 10 Table 4 Custom Large LCD Screen Assignments Screen Number Feature Code FFl 2 7 1 FFl 2 7 2 25 39 Soft Key Screen Number Feature Code Text Feature Code Text FF1 2 7 1 FFl 2 7 2 25 Soft Key FFl 2 7 l FFl 2 7 2 25 Soft Key 25 39 Soft 39 Soft Key 25 39 Soft 39 Soft Key Key Code Text Key Code Text I 1 6 2 7 3 8 4 9 5 10 Issued 8 l 95 DBS 824 10 450 7 ...

Page 473: ...2359 s CI Auto Night 2 Mode Start Time Start Time in 24 hour format l RI 38 29 0000 2359 1 k Hold Recall Timer for CO Calls 1 See Section 400 20 see 1 I A 1 3 2 0 12 I I Attnd Transfer Recall Timer for CO f Calls m E r 2 Attnd Park Hold Recall Timer z Attnd Call Reversion Timer I u 4 Attnd Hold Recall Timer for intercom Calls Attnd Transfer Recall Timer for Inter corn Calls See Section 400 20 set ...

Page 474: ...15 I See Section 400 1 5sec 1 1 FFl 3 15 0 15 1 I PBX Flash Timer I See Section 400 8 set 7 1 FF13 16 0 lO I I Call Forward No Answer Timer See Section 400 12 set 2 FFl 3 17 C 15 CO Delayed Ring Timer See Section 400 12 set 2 FFl 3 22 O l 5 Hunt Group No Answer Timer See Section 400 12 set 2 FFl 3 24 0 15 Wait Timer for Auto Repeat Dialing See Section 400 40 set 8 FFl 3 26 0 15 Busy Tone Detection...

Page 475: ...ension Port s FFl 8 3 1 4 2 1 24 0 or l Door Opener Access Code Default 9999 FFl 85 3f 1 4 38 0000 9999 Door Phone Tone Type Slow Chime Cl Fast Chime 1 Rl 8 3 l 4 1 4 0 or l Door Phone Ring Timeout 20 set 3 FFl 8 3t 1 4 I 0 15 Door Phone Ring Pattern 4 set between rings 1 FF1 8 35 1 4 6 0 5 Door Opener Relay Timer 4sec 1 FF1 8 3 1 4 7 0 5 Note See also Door Opener Access Code Required setting FF12...

Page 476: ...Programming PoolAccessGroup9 PoolAccess Group82 uded 0 Included 1 R2 1 8 8 0 1 Not included 0 Included 1 FF2 1 8 9 O l TrunkPortType CO 1 PBX 2 FF2 1 8 10 0 1 DISA AutoAnswer No 0 Yes 1 FF2 1 8 11 0 1 Private Trunk Line Ext Port f Nodefault FF2 1 8 12 1 24 AutoPauseFor PBXLine Enabled 0 Disabled 1 FF2 1 8 13 0 I Issued8 l 95 DBS 824 10 450 11 ...

Page 477: ...5 ms on 50 ms off 1 125 ms on l25 ms off 2 250 ms on 250 ms off 3 FF2 1 8 15 1 3 Unsupervised Trunk Conf No 0 Yes 1 FF2 1 8 16P 0 l Inbound Ring Pattern Sync with CO 0 1 9 FF2 1 8 17f 0 9 Trk Disconn Detect Timer O 15 350 ms default 7 FF2 1 8 18 0 15 DISA Start Time FF2 1 8 19 HHMM DISA End Time FF2 1 8 20 HHMM Trunk Circuit Type LS 0 Caller ID 1 FF2 1 8 21 O l CO Busy Tone Detection Off 0 On 1 FF...

Page 478: ...24 Forced Least Cost Routing Off 0 or On 1 FF3 I 24 4 0 or l Forced Account Codes None 0 Verified 1 Forced Unverified 2 FF3 1 24 5 0 1 or 2 Extension Lockout Code 4 digits No default FF3 1 24 6 0000 9999 Offhook Signal CO Off 0 On 1 FF3 1 24 f 7 0 or l Call Waiting OHVA Off Cl On 1 FF3 l 24 8 0 or l Busy Override Send Cannot barge in 0 can barge in 1 FF3 I 24 f 9 0 or l Busy Override Receive Canno...

Page 479: ...e burst l FF3 1 24 16 Oori PSD Name Display on Large LCD Phones 5 names 0 10 names l FF3 1 24 17 0 or l Page Group0 Member Exclude 0 Include 1 FF3 1 24 18 0 or l PageGroup Member Exclude 0 Include 1 FF3 1 24 19 0 orl I I PageGroup Member Exclude 0 Include l FF3 1 24 20 0 orl PageGroup Member Exclude 0 Include 1 FF3 l 24 21 0 orl f PageGroup4Member Exclude 0 Include 1 FF3 l 24 22 0 orl Page Group5 ...

Page 480: ...1 24 Feature Extension COS Assignment 0 8 l F3 1 24 f 35 0 8 RingbackTone from ML Keys Ringback followed by busy 0 Busy tone 1 Ringback tone 2 FF3 1 24 36 0 2 SLT Hook flash Brokers Hold 0 Conference 1 FF3 1 24 37 0 or l Extension Ring Pattern O 9 FF3 1 24 Iy 38 0 9 DSLT Receiving Volume Normal 0 Loud 1 FF3 1 24 39 0 or l hued 8 l 95 DBS 824 10 450 1 15 ...

Page 481: ... No Answer 3 FF3 1 24 f 4l 0 3 Permanent Call Forward Extension Default no extension assigned FF3 I 24 42 1 O 69 or 100 699 ML MC0 Separ MC0 0 ML 1 FF3 1 24 43 0 or I VAU Hunting Priority No Priority 0 Priority 1 FF3 l 24 44 0 or l SLT Disconnect Signal Disabled 0 Enabled 1 FF3 l 24 45 0 or l VAU Port Assignment Not VAU 0 VAU 1 FF3 1 24 46 0 or l Hot Dial Pad Disabled 0 Enabled 1 FF3 1 24 47 0 or ...

Page 482: ... No ring 0 Ring 1 FF4 5 Ext Port l 8 OM 1 CO Night 1 Ring Extension Ports No ring 0 Ring 1 FF4 2 Ext Por t l 8 O l CO Delayed Night 1 Ring Extension Ports No ring 0 Ring 1 FF4 6 Ext Port l 8 O l CO Night 2 Ring Assignments Extension Ports No ring 0 Ring 1 FF4 9 1 Ext Port 1 8 O l CO Delayed Night 2 Ring Assignments Extension Port No ring 0 Ring 1 FF4 9 2 Ext Port 1 8 P O l Notes With CPC S use 1 1...

Page 483: ...2 Hunt Group l 8 0ll f CPC M 31 I CPC M 32 CPC M 33 I CPC M 34 I CO Delayed Nrght 1 Ring Assignment Hunt CPG S 23 CPC S 24 CPC s 25 CPC S 26 Groups No ring 0 Ring 1 FF4 6f Hunt Group I 8 O l CPC M 31 CPC M 32 CPCM 33 CPC M 34 rCOFF4 HuntNight 9 Groups 2 2 HuntRing NoAssignmentsGroup ring 0 I Ring O l 1 CPC S CPC M 3123 CPC S CPC M 3224 CPC CPC sM 3325 CPC S CPC M 34 26 CO Delayed Night 2 Ring Assi...

Page 484: ...xtension FF4 36 1 4 7 10 69 or 100 699 Hunt Group Member Position 4 Extension d FF4 3 1 4 8 10 69 or 100 699 Hunt Group Member Position 5 Extension FF4 3 1 4 9 10 69 or 100 699 Hunt Group Member Position 6 Extension FF4 3 1 4 1 O 10 69 or 100 699 Hunt Group Member Position 7 Extension FF4 38 1 4 ll 10 69 or 100 699 Hunt Group Member Position 8 Extension FF4 3 1 4 12 10 69 or lOO 699 Hunt Group Mem...

Page 485: ...n3 member FF4 4 1 4 3 10 69 or100 699 Position4 member FF44 1 4 4 10 69oriOO 699 Position5 member FF44 1 4 5 10 69orlOO 699 Position6 member FF44 1 4 6 10 69or100699 Position7 member FF44 1 4 7 10 69orlOO 699 Position8 member FF44 1 4 8 10 69 or100 699 Note Position 2 secretary does not cover until position 1 secretary is set to Do Not Disturb Call Forward Absence Message or Busy on all MCO ML key...

Page 486: ...xtension Port s Wii Extension Port Receiving Call BLF Keys Target Extension Delayed DSS BLF Keys Source Extension FF4 7 Target Ext Port Target Extension Source Ext Port O l FF4 8 Target Ext Port Source Ext Port O l Euample Port 5 Port 1 j pofi fj 7 Port 2 Port 3 pot t8 Port 1 0 Port11 Port12 Port13 I Port14 I I r Port15 Port20 Port21 Port22 Port23 I I Port24 I I IssuedS 1 95 DBS 824 10 450 21 ...

Page 487: ...ure K Feature K Feature K Feature K Feature Feature e e e e e e e e e e e e Y Y Code y Code y Code y Code y Code y Code y Code y Code y Code y Code y Code Code 1 1 2 2 2 2 2 2 2 2 2 2 9 9 0 0 1 1 2 2 3 3 4 4 1 1 1 1 1 1 1 1 1 1 1 1 3 3 4 4 5 5 6 6 7 7 8 8 7 7 8 8 9 9 1 1 1 1 1 1 0 0 1 1 2 2 1 1 2 2 3 3 4 4 5 5 6 6 16 Key Telephone VB 42210 42211 42213 FF Keys 1 to 6 22 Key Telephone VB 43220 43221...

Page 488: ...No Feature Code 2nd DSS 72 Console for 1st Attendant FF5 18 CPC S or 26 CPC M Key No Feature Code 1st DSS 72 Console for 2nd Attendant __ FF5 19 CPC S or 27 CPC M Key No Feature Code 2nd DSS 72 Console for 2nd Attendant FF5 2 CPC S or 28 CPC M Key No Feature Code Table 16 DSS Kev Teknhnne Ancirmmentc 1mm 3333 In f 7 b U i QI F_r MJ 3333 nnnn n n n n Issued 8 l 95 DBS 824 10 450 23 ...

Page 489: ...DSS 72 Console for 1st Attendant 2nd DSS 72 Console for 1st Attendant No Default 1st DSS 72 Console for 2nd Attendant __ 2nd DSS 72 Console for 2nd Attendant ___ No Default Default DSS 72 Key Assignments 3 Digit Numbering mm3m 3mm3 EM 24 Extension Port Related Key Phone Extension Port 24 DBS 824 10 450 Issued 8 l 95 ...

Page 490: ...Site Date Page o f These forms may be reproduced as needed by certified DBS Dealers and Technicians Table 17 EM 24 Key Assignments FF5 Ext Port Key No Feature Code Issued 8 l 95 DBS 824 10 450 ...

Page 491: ...26 Site Date Page of ___ These forms may be reproduced as needed by certified DBS Dealers and Technicians Default EM 24 Key Assignments DBS 824 10 450 ...

Page 492: ... and Technicians Section 6 Name and Message Assignments FF6 Table 18 Extension Names Extension Port Extension No Name Up to 10 Characters FF3 124 1 Ext No FF6 l Ex t Port CONF Name I 2 3 4 5 6 23 24 Note Name assignments require a DSW72 for programming Issued8 l 95 DBS824 10 450 27 ...

Page 493: ...d Dials Notes System Speed Dial 2 digits 00 89 or 3 digits 000 l 99 Name Up to 16 Characters FF6 2 SSD CONF Name Number Up to 16 Digits FFlO l SSD Phone No Name assignments require a DSS 72 for programming With CPC M see also Speed Dial Mode Assignment FF1 2 1 33 Standard Mode 0 Add On Mode 1 28 DBS824 10 450 Issued 8 l 95 ...

Page 494: ...o 900 91 901 92 902 93 903 941904 951905 961906 971907 981908 991909 910 911 912 913 914 915 916 917 918 919 Name Up to Number Up to 16 16 Characters Digits FF63 Ext FFI 02 Ext Port PSD Port PSD CONF Name PhoneNumber Number Up to 16 PhoneNumber Notes Name assignments require a DSS 72 For CPC M see also Speed Dial Mode Assignment FF12 I 33 Standard Mode 0 Add On Mode 1 Issued8 l 95 DBS824 10 450 29...

Page 495: ... 6 FF6 5 6 CONF Name Trunk 7 FF6 5 7 CONF Name Trunk 8 FF6 5 8 CONF Name Name Text Up to 6 Characters Requires DSSn2 Table 23 Hunt Group Name Assignment Hunt Group Name Text Up to 10 Characters Requires DSS 72 Hunt Group 1 FF6 6 1 CONF Name Hunt Group 2 FF6 6 2 CONF Name Hunt Group 3 FF6 6 3 CONF Name Hunt Group 4 FF6 6 4X CONF Name Table 24 Call Waiting OHVA Text Reply Message Message 1 FF6 7 l C...

Page 496: ...call is received DTMF cannot be outdialed 0 DTMF can be outdialed FF7 I 2 O l 3 6 from 15 1 to 29 15 digits FR l 3 1 15 indicates no limit use CONF to clear entry and change to no limit 3 Digit Toll Restrictions for TRS Types 2 6 211 Allow 0 Deny 1 FF7 1 4 O l 311 Allow 0 Deny 1 FF7 I 5 O l 411 Allow 0 Deny 1 FF7 1 6P OM 511 Allow 0 Deny 1 FF7 1 7 0 1 611 Allow 0 Deny 1 FF7 1 81 O l 711 Allow 0 De...

Page 497: ...Restrictions for Extension Ports Operator Access International Calling on Extensions Extension Port Restrict 0 or Permit 1 Restrict 0 or Check International FF71 17 Ext Port O l Calls Switch 1 FF7 1 18 Ext Port O l 1 2 3 4 5 6 7 a 9 10 11 12 13 14 1 15 16 17 ia 19 20 21 22 23 24 32 DBS 824 10 450 Issued 8 l 95 ...

Page 498: ...able 28 TRS Office Code Restrictions for Types 2 6 Entry Denied Office Code 3 Digits 1 FF7 I 21 1 000 999 2 FF7 1 21 2 000 999 3 FF7 1 21 3 000 999 4 FR 1 21 000 999 5 FF7 1 21 5 000 999 6 FR 1 21 6 000 999 7 FR l 21 7 000 999 8 FF7 l 21 8 000 999 9 FF7 l 21 9 000 999 10 FR I 21 lO 000 999 The entered office codes are always restricted regardless of any area code dialed Issued 8 l 95 DBS 824 10 45...

Page 499: ...tting I 7 Digit Toll Restriction for TRS Types 2 6 Do not check 7 Digit table 0 Check Special 7 digit table for TRS Types 2 6 1 See below FF7 1 11 for Type 2 to 15 for Type 6 O l Table 30 Special 7 Digit Table for TRS Types 2 6 Entry 1 Restricted 7 Digit Number I 2 I I 3 4 5 6 10 11 I 12 I 13 I I 14 I c 15 I I 16 I I 22 I 23 24 I 25 I 34 DES 824 10 450 Issued 8 l 95 ...

Page 500: ... forms may be reproduced as needed by certified DBS Dealers and Technicians Day FF7 7 Ext Port lbmk TRS Type Night FF7 S Ext Port Trunk TRS Type Table 31 Day Night TRS Types for nunk Extension Port Issued 8 l 95 DBS 824 10 450 35 ...

Page 501: ... the TRS Types are as follows TRS Type 3 Defaults TRS Type 4 Defaults TRS Type 5 Defaults TRS Type 6 Defaults All Area Codes Restricted All Office Codes Restricted All Area Codes Restricted All Office Codes Allowed All Area Codes Allowed All Office Codes Allowed All Area Codes Allowed All Office Codes Allowed When planning Special Area Codes use higher numbered Special Area Codes for less restrict...

Page 502: ... 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 153 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 i 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 2...

Page 503: ...5 346 353 354 355 356 363 364 365 366 373 374 375 376 383 384 385 386 393 394 395 396 403 404 405 406 413 414 415 416 423 424 425 426 433 434 435 436 443 444 445 446 453 454 455 456 463 464 465 466 473 474 475 476 483 484 485 486 493 494 495 496 257 258 267 268 277 278 287 288 297 298 307 308 317 318 327 328 337 338 347 348 357 358 367 368 377 378 387 388 397 398 407 408 417 418 427 428 437 438 44...

Page 504: ...2 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 1 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 1 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 71...

Page 505: ...861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 ...

Page 506: ... Priority Priority 2 Trunk Port FFB 6 LCR Trunk Group No 2 Trunk Port Priority 3 Trunk Port FF8 6 LCR Trunk Group No 3 Trunk Port Priority 4 Trunk Port FF8 6 LCR Trunk Group No 4 Trunk Port Add Delete Digits Deletion Digits Up to 16 Digits FF8 7 LCR Trunk Group No Deletion Digits Addition Digits Up to 16 Digits FF8 8 LCR Trunk Group No Addition Digits P LCR Trunk LCR Trunk Group 2 For Group 3 For ...

Page 507: ... Time Priority Priority Priority Priority Priorii Priorii Route Table Route Table Route Table Route Table Route Table Route Table 1 2 3 4 for 5 for 6 for Kme Period For Long For Local or For Backup Priority Position Distance or or 700am 759am 800am 459pm Priori 1 Priorii 2 Priority 3 Priority 4 Prior y 5 Priori 6 Priori y 7 Weekend Priority 19 Priority 20 Priority 21 Priority 22 Priority 23 Priori...

Page 508: ...73 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 I 095 096 097 098 099 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 153 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172...

Page 509: ...6 287 292 293 294 295 296 297 302 303 304 305 306 307 312 313 314 315 316 317 322 323 324 325 326 327 332 333 334 335 336 337 342 343 344 345 346 347 352 353 354 355 356 357 362 363 364 365 366 367 372 373 374 375 376 377 382 383 384 385 386 387 392 393 394 395 396 397 402 403 404 405 406 407 412 413 414 415 416 417 422 423 424 425 426 427 432 433 434 435 436 437 442 443 444 445 446 447 452 453 45...

Page 510: ...522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 r 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 62...

Page 511: ... 787 792 793 794 795 796 797 802 803 804 805 806 807 812 813 814 815 816 817 822 823 824 825 826 827 832 833 834 835 836 837 642 843 844 845 846 847 852 853 854 855 856 857 862 863 864 865 866 867 672 873 874 875 876 877 882 883 884 885 886 887 892 893 894 895 896 897 902 903 904 905 906 907 912 913 914 915 916 917 922 923 924 925 926 927 932 933 934 935 936 937 942 943 944 945 946 947 952 953 954...

Page 512: ...umber Special LCR Area CodeTable R8 3 1 000 999 Special LCRArea Code 000 999 r Special LCR Area CodeTable2 FF83 2 00C 999 I I I Special AreaCode Table 3 FF8 3 3 000 999 I I Special AreaCode Table4 FF8 3 4 000 999 Special LCR Offke Codes for LCR Area Code Table Table 44 Special LCR Office Code Table l 4 Enter All Codes To be included Issued 8 l 95 DBS 824 10 450 47 ...

Page 513: ...Panasonic x simsa Digital Business System Section 700 Feature DBS 824 Operation n mmum Dot Part No 550X03601 ...

Page 514: ...se will be required to take necessary measures to correct the interference Battery Recycling Statement The following statement applies if you purchased backup batteries with your system The product you have purchased contains rechargeable batteries The batteries are recycla ble At the end of their useful life under various state and local laws it may be illegal to dis pose of these batteries into ...

Page 515: ...ss DISA Direct Trunk Access Distinctive Ringing Door Box DP to DTMF Signal Conversion Hunting Priority for VAUs Independent Timers Least Cost Routing LCR Music on Hold Night Service Off Premises Extension Paging Power Failure Transfer Remote Maintenance Remote Programming Mode Station Class of Service Station Hunting Station Message Detail Recording SMDR Toll Restriction 1 3 l 3 l 4 l 6 1 7 l 8 l ...

Page 516: ... Dial Tone Disable DSSl72 Headset Operation Key Bank Hold One Touch VM Transfer Station Lockout Code Assignment System Time and Date Control Traffic Measurement Walking COS Confirmation 2 3 2 4 2 5 2 6 2 7 2 9 2 10 2 11 2 13 2 14 2 14 2 17 2 18 2 20 2 22 Chapter 3 Key Telephone Features Key Phone 3 3 Absence Message 3 3 Auto Redial 3 6 Auto Repeat Dial 3 7 Busy Override 3 7 Call Coverage Groups 3 ...

Page 517: ...ppearances 3 47 DSS B LF Appearances 3 48 Multi CO MCO Appearances 3 51 Multi Line ML Appearances 3 53 ML MC0 Separation 3 54 Meet Me Answer 3 54 Message Waiting Callback Request 3 55 Non Appearing Outside Lines 3 58 Offhook Signaling 3 59 Offhook Voice Announce OHVA 3 60 One Touch Keys 3 62 One Touch VM Access 3 65 Onhook Dialing 3 67 Pooled Trunk Access 3 68 Prime Line Preference 3 70 Private Li...

Page 518: ...ot Disturb DND Intercom Calling Last Number Redial Meet Me Answer Message Waiting Callback Request Off Hook Voice Announce OHVA Onhook Dialing Pooled Trunk Access Reminder Call Saved Number Redial Speed Dialing Personal Speed Dialing System Speed Dial 4 3 4 3 4 5 4 6 4 9 4 10 4 12 4 12 4 13 4 14 4 14 4 15 4 16 4 18 4 20 4 21 4 21 4 22 4 23 4 24 4 25 4 26 4 27 4 29 4 29 4 30 4 31 4 32 4 32 4 33 Cha...

Page 519: ...or Attendant 5 21 DTMF Stations 5 22 Direct Trunk Access 5 22 Do Not Disturb DND 5 23 Intercom Calling 5 24 Last Number Redial 5 25 Meet Me Answer 5 26 Message Waiting Callback Request 5 27 Offhook Voice Announce OHVA 5 28 Pooled Trunk Access 5 29 SpeedDialing 5 30 Personal Speed Dial 5 30 System Speed Dial 5 31 issued 3 l 195 DBS 824 10 700 vii ...

Page 520: ... Forward ID Code for Voice Mail 1 12 Caller ID l 13 Direct Inward System Access DISA 1 14 Direct Trunk Access 1 17 Distinctive Ringing 1 17 Door Box 1 18 DP to DTMF Signal Conversion l 20 DP to DTMF Signal Conversion l 20 Hunting Priority for VAUs 1 21 Independent Timers l 22 Least Cost Routing LCR l 23 Music on Hold l 24 Night Service l 25 Off Premises Extension 1 27 Paging 1 28 Power Failure Tra...

Page 521: ...e Trunk Name Assignment 1 41 Trunk Queuing 1 42 1 Universal Night Answer I 1 43 I Voice Mail Ringing VAU l 44 l 45 VAU Port Assignment Walking TRS Class of Service l 45 l 46 l 2 DBS 824 l O 700 Issue Date 3 l 95 ...

Page 522: ... before accessing an outside line Non verified account codes can be assigned to incoming and outgoing calls To assign an account code to an outgoing call the user enters the account code before making the call or during the call To assign an account code to an incoming call the user enters the account code during the call To enter an Account Code before dialing 1 Press the ON OFF key l The phone i...

Page 523: ...t codes during a call Verified Account Codes CPC S and CPC M Description Extensions with the Verified Account Codes feature enabled are restricted from making outside calls without the user fist entering a valid Account Code After a valid Account Code is entered the Toll Restriction Service TRS type assigned to the code is substituted for the extension TRS type thus temporarily allowing calls base...

Page 524: ...Verified Account Code TRS type remains in effect until the call is completed Related Programming l FFl System Verified Forced Account Codes l FFl System Toll Restriction for Verified Forced Account Codes l FF3 Extension Forced Account Codes l FF7 TRS Toll Restrictions HardwareRequirements l An SMDR printer or external call accounting system is required to collect account code records Consideration...

Page 525: ...Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system The following programming can be performed from an attendant phone or any other phone that has entered the programming access code To assign an answer signal code 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Enter 94 4 Enter the Answer...

Page 526: ...HT2 key is used to turn off the auto mode For instance if night mode has been activated automatically the attendant must press the DAYiNIGHTUNIGHT2 key or DAY to go into day mode Note You must wait at least 3 minutes delay after the automatic mode is activated before manually changing the mode Otherwise the system will immediately revert back to the automatic mode If only one of the auto modes is ...

Page 527: ... trade work areas For example if Extensions A and B are going to switch office locations Auto Set Relocation enables them to switch telephone settings without re programming Operation Before a phone can be relocated it must be assigned an Auto Set Relocation code See Related Programming for the program address used to set up the Auto Set Relocation Code The following example illustrates how the pr...

Page 528: ...tion Code Considerations l The following types of data can be transferred using this feature TRS type settings Ring settings trunk line remote ringing day night FF key data Extension numbers and names Absence messages Call forward settings Message waiting All settings and data defined by programming l Settings may not be transferred between extensions of different types In other words an SLT and a...

Page 529: ...d Music source or a separate music source lf Music on Hold is provided callers automatically hear music when they are placed on hold See page l 24 for more information on Music on Hold Operation To turn Background Music on 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial I53 BGM ON appears on the display 3 Press the ON OFF key The ON OFF LED goes off To t...

Page 530: ...background music the music source connects to CN6 on the front of the CPC card Jf a separate music source is used for background music and music on hold background music connects to the CN6 on the CPC M card and music on hold connects to CN8 on the CPC M card See Installation Section 300 for instructions l The input impedance for the music source is 10k ohms l The maximum input level is 10 dB Batt...

Page 531: ...nd CPC M Description Call Forward ID Code for Voice Mail allows users to call forward to a third party voice mail system The ID Code sends the digits that are required by the voice mail to identify the DBS 824 extension and allow it to retrieve messages ID Codes can be set from any key phone Operation To set a Call Forward ID Code for Voice Mail 1 Press the PROG key 2 Press the AUTO key 3 Press 4 ...

Page 532: ...ension 300 can retrieve 200 s messages Extension 300 can retrieve 200 s messages because the Call Forward ID Code for 200 is also assigned to 300 Caller ID CPC S and CPC M Description The DBS 824 supports Caller ID CID a service offered by local central offices sends calling number information from the local CO to the DBS 824 Users who have display telephones can see CID information as incoming ca...

Page 533: ...ex or a PBX These access codes allow the DBS 824 SMDR output to exclude the number dialed to reach a centrex or PBX line The DBS 824 also supports transmission of a flash signal over the centrex or PBX link Related Programming l FFl System PBX Access Code s l FF2 Trunks Trunk Type l FF8 Least Cost Routing LCR Add Tables Considerations l The LCR Add Table can be used to prefix digits for outgoing c...

Page 534: ... proceed to the next step 3 Dial the extension number To make a DISA call to an outside number 1 Dial the DISA trunk number 2 Once you hear DISA tone from the DBS 824 enter the 4 digit DISA code if an incoming DISA code is assigned If the incoming DISA code is not assigned proceed to the next step 3 Dial 7 plus the Ltdigit outgoing DISA code Two outgoing DISA codes are assigned Either may be used ...

Page 535: ... 42431 or the circuit MFR Circuit Card VB 43431 The MFR card is required to detect DTMF tones entered via the DISA connection l CT1 CO Tone 1 also labeled VRl controls the ringing volume of DISA calls to extensions when the MFR circuit VB 43431 circuit card is used VRl also labeled MOH controls the ringing volume of DISA calls to extensions when the Zcircuit MFRU VB 42431 circuit card is used See ...

Page 536: ... TALK XX where XX is the line number appears on the display 3 Dial the telephone number The number appears on the display 4 Complete the call and replace the handset Considerations l You cannot use the Direct Trunk Access feature if you are holding a call that does not appear on a CO line key Distinctive Ringing CPC S and CPC M Description Distinctive trunk call ringing patterns can be set up for ...

Page 537: ... to announce their presence from the office door The door opener enables a user to unlock the door using a telephone Door openers are not sold by Panasonic they can be purchased separately from an electronics dealer The Door Box is installed through the Door Box Adapter VB 437 11 connected to a digital port Operation To Open a Door When Talking to the Door Box 1 Answer the Door Box Door Box calls ...

Page 538: ...705 and door opener The door opener can be purchased from an electronics dealer l One Door Box can be connected to a Door Box Adaptor Each Door Box Adaptor uses one digital extension port Considerations l The Door Box extension cannot take part in conference calls or be overriden l Door Box calls cannot be call forwarded or be hunting or coverage group members l The Door Opener can be set to open ...

Page 539: ...be sent either during the call or while the call is being dialed Operation To switch from dial pulse to DTMF dialing press or Related Programming l FF2 Trunk DTMF Pulse Dialing for Trunks Considerations l DTMF dialing remains in effect for the duration of the call Pulse dialing is restored when the handset is replaced l Once DTMF dialing is invoked the user cannot switch back to pulse dialing with...

Page 540: ...hears the VAU message and then decides to dial back into the hunt group he or she is placed before other calls that have just entered the hunt group queue For an illustration of the flow of calls see Figure l l Fimre l l VAU huntina riwitv D i r e c t b Trunk Call to the Hunt Group Pilot Number 0 r 0 Hunt 0 Group Queue 0 0 Hunt Group I Calls that transfer back into the hunt group are placed at the...

Page 541: ...wer CO Delayed Ring Extension Delayed Ring and Hunt Group No Answer The Call Forwarding No Answer timer determines how long a call will ring an extension before forwarding The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned the delayed ringing The Hunt Group No Answer timer determines how long a call will r...

Page 542: ...outeTables l FF8 LCR LCR Trunk Group Tables FF8 CR Least Cost Routing Area Codes l FF8 LCR Special LCR Area Codes FF8 CR Least Cost Routing LCR Office Codes l FF8 LCR Special LCR Office Codes Tables Other Program Areas l FF8 LCR LCR Add Tables l FF8 LCR LCR Delete Tables Considerations l If LCR is enabled ML and MC0 keys can be assigned for trunk group 89 However the FF keys will not light l If th...

Page 543: ...ckground music the music source connects to the CN6 on the CPC If a separate music source is used for background music CPC M only it connects to CN6 and music on hold connects to CN8 See Installation Section 300 for instructions l The input impedance for the music source is 10k ohms l The maximum input level is 10 dB A Important A license may be required from the American Society of Composers Auth...

Page 544: ...wer point Universal Night Answer UNA is used to allow calls to be picked up from any extension See page l 43 for information on setting a UNA point See Auto Day Mode page l 6 for information that allows automatic switching between day and night modes Operation To switch to a Night Mode 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 522 for Night1 mode o...

Page 545: ...not provided with the DBS 824 they must be purchased separately Considerations l Day Night and Night 2 modes can be assigned to FF keys on an attendant phone The attendant can switch between Day Night and Night 2 modes simply by pressing the appropriate key The FF key Lights red when the system is in the assigned mode Alternatively a DAY NIGHTl NIGHT2 toggle mode kay can be assigned Pressing theke...

Page 546: ...on Section 300 Operation Feature operation for OPX extensions is the same as for local SLTs connected to the DBS 824 RelatedProgramming l FF3 Extension Terminal Type HardwareRequirements l One OPX Adaptor VB 43702 is required for each OPX extension l When OPX extensions are connected through the central office an external ringer supply may be required If required the ringing supply is connected to...

Page 547: ...e can also be programmed to time out after sixty seconds When a page call times out a busy tone is sent to the extension that initiated the page Operation To use the Paging feature Pick up the handset Press I then enter the number of the desired Paging Group 00 07 The EXT LED lights Make your announcement Replace the handset Related Programming l FFl System Page Duration l FFl System External Page...

Page 548: ...e Do Not Disturb Call Forwarding or Absence Message feature is activated l You can answer Paging from an idle extension by dialing the Meet Me Answer code 77 l The Meet Me Answer feature cannot be used at an extension that is off hook at the time of the Paging Call even if the extension later goes onhook l The Meet Me Answer feature cannot be used with Paging Group 00 Power Failure Transfer CPC S ...

Page 549: ... call is in progress through the PFU when the power is restored the call will be disconnected l For added protection against power outages backup batteries can be installed in the DBS 824 Backup batteries provide full telephone service and system features to all DBS 824 extensions for a limited amount of time With maximum traffic the backup batteries last up to 40 minutes l 30 DBS 824 l O 700 Issu...

Page 550: ... from a terminal connected to the RS 232C Maintenance port either directly or via a modem perform the following steps 1 Make certain that any cables and modems are configured and connected as outlined in Section 300 2 Enter your terminal communications program and make sure your PC s data communications settings match those of the DBS 824 3 If connecting remotely using modems dial up the DBS 824 M...

Page 551: ...owing code at an extension or attendant position Command 90 91 Function Normal Bus Monitor on SIU Maintenance Port Register Bus Monitor on SIU Maintenance Port I Poll Bus Monitor on SIU Maintenance Port I 93 SMDR Output on SIU SMDR Port Terminal Programming Commands Use the following commands to navigate terminal programming Command Description 01 Access System parameters 02 Access Trunk parameter...

Page 552: ...llowing table shows the features that can be enabled disabled for station classes of service Table I I Station Classes of Service 11 12 13 14 15 16 17 18 19 20 21 UNA Pickup 78 Direct Pickup 79 Group Pickup 70 TonerVoiceMode 1 Message Waiting Set 2 Busy Override 4 Call Waiting 3 Offhook VoiceAnnounce 5 Central Office Call Queuing 2 SLT Transfer 8 Call Forwarding External Note This item controls ex...

Page 553: ...rs until the Transfer Timer expires If none of the members is free when the timer expires the call is transferred to the transfer extension Distributed Hunt Groups When the Distributed method is selected calls are distributed through the hunt group based on which extension in the group received a call in the last search The incoming call begins its search at the next available extension in the gro...

Page 554: ...ents all l FFl System Hunt Group No Answer Tier Considerations l Up to 4 Station Hunt Groups can be programmed a single Hunt Group can contain up to 16 extensions plus a pilot extension number l The transfer destination of any Hunt Group can be set to the pilot number of the next group the pilot number 0 of the Attendant Group the pilot number of the same group or a real extension The transfer des...

Page 555: ...d intercom calls Incoming CO calls Transferred CO calls DISA calls l In order for an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 244 or above If extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call forwarding will not work for any extension that is pe...

Page 556: ...HH hours WM minutes SS seconds 4 Call duration FIB hours MM minutes SS seconds 5 Extension number lo 69 lOO 699 extensions CO number DISA C Dialed digits or Caller ID DD digits O 9 or symbols or See Note 2 7 Account code A O 9999999999 B Verlfied account code or walking COS code VOOOO V9999zverified account codes WOOOO W9999 walking COS codes 9 Trunk Number NN number 01 64 Notes 1 Transferred call...

Page 557: ...calls or after hours calls can be assigned to specific extensions or CO lines using the Toll Restriction feature This minimizes non business related calls and reduces phone bills by only allowing long distance calls over designated lines The following access levels are available Table 1 2 Toll Restriction Types Toll Restriction Ppe 0 1 Characteristics Restriction of outbound dialing except 911 Inb...

Page 558: ... Notes No restriction of outbound dialing For TRS types 3 6 operator calls are allowed if FF7 l l is set to on The office code tables are used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 3 6 area code and office code restrictions can be changed using Area Code Table For TRS Types 3 6 Office Code Table For TRS Types 3 6 Special Area Code Table For TRS Type...

Page 559: ...ystem Speed Dialing to override Toll Restrictions Trunk Groups CPC S and CPC M Description Trunks can be placed in trunk groups When a trunk group is accessed the DBS 824 automatically selects an open trunk from the group Operation To access a trunk group do one of the following l Dial a trunk group access code before dialing the telephone number Trunk group access codes are 9 81 82 83 84 85 and 8...

Page 560: ...s name or the department s name will appear on the display immediately identifying the person for whom the call is intended While you are speaking on the extension CO TALK XXXXXX will appear on the LCD XXXXXX represents the six characters of the Trunk Name While the extension is ringing INCOMING XXXXXX will appear While the extension is ringing and you are speaking on the extension at the same tim...

Page 561: ...line key or dial a trunk access code The phone issues busy tone 3 Press 2 In CO Queuing appears on the display 4 Press the ON OFF key 5 Wait for the Trunk Callback alert tone To respond to the Trunk Callback alert tone Pick up the handset l The outside line is automatically accessed l The phone issues dial tone l CO TALK XX where XX is the line number appears on the display Related Programming l F...

Page 562: ...ng feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature l Trunk Queuing can be used by SLTs Universal Night Answer CPC S and CPC M Description During night mode Universal Night Answer UNA incoming calls can be indicated on an external speaker system Wrth the CPC M calls can alternatively be indicated on an external ringer such as a night...

Page 563: ...er and speakers are not provided with the DBS 824 they must be purchased separately Considerations l Extension port 17 CPC S or port 25 CPC M is used to assign ringing to an external UNA interface Voice Mail Ringing CPC S and CPC M Description The Voice Mail Ringing feature allows calls from a DBS 824 Automated Attendant or from an ACD port to ring an extension with the same ring tone as a CO trun...

Page 564: ...allers overflowing from either of these positions hear a message and can then dial a number or wait to be transferred back to the operator or hunt group The VAU can be used to provide a variety of other services to callers such as a menu of dialing options or transfer to an answering machine VAU Port Assignment CPC S and CPC M Operation A digital port can be assigned as a VAU through system progra...

Page 565: ...other extension To enter a Walking Class of Service code 1 Rick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service code 0001 9999 Operation To enter a Walking Class of Service code 1 Pick up the handset The phone issues intercom dial tone 2 Dial 12 3 Enter the four digit Walking Class of Service code 0001 9999 4 Press 5 Replace the handset ...

Page 566: ...he phone issues intercom dial tone 2 Dial 12 3 Enter the original Walking Class of Service code 4 Press 5 Replace the handset To confirm a Walking Class of Service code Attendant Phone only 1 Rick up the handset The phone issues intercom dial tone 2 Press the CONF key 3 Dial 12 4 Enter the extension number The Walking Class of Service code for that extension appears on the display Considerations l...

Page 567: ...rvice System Features l If an extension is locked out the Walking Class of Service feature will override the lockout l LCR and TRS dialing privileges follow the Walking Class of Service i 48 DBS 824 1 O 700 Issue Date 3 l 95 ...

Page 568: ...pic Attendant Assignment of Speed Dialing Page 2 3 1 Attendant Busy Override I 2 4 I Attendant Call Park 2 5 Attendant Control of Absence Messages 2 6 1 Attendant Controlled Text Assignment I 2 7 I Attendant Groups Dial Tone Disable 2 9 2 10 1 DSS 72 I 2 11 I Headset Operation 2 13 Key Bank Hold 2 14 I One Touch VM Transfer 1 2 14 1 Station Lockout Code Assignment I 2 17 1 System Time and Date Con...

Page 569: ...2 2 DBS 824 10 700 Issued 3 l 95 ...

Page 570: ... appears on the display 4 Enter the Speed Dial code 00 89 or 000 199 Enter SSD XX appears on the display where XX is the System Speed Dial code 5 Dial the telephone number to be stored The number appears on the display 6 Press the HOLD key SSD XX where XX is the Speed Dial code and the stored telephone number appear on the display 7 Repeat steps 2 6 to store additional numbers Considerations l Sto...

Page 571: ...xtension feature Busy Override cannot brealc into an extension that has Busy Overridden turned off System programming determines whether the override is preceded by an alert tone By default Attendant Override does not sound an alert tone Operation To override a busy extension Press 4 CONF XXX YYY where XXX and YYY are the extension numbers appears on the display Related Programming l FFl System At...

Page 572: ...to an FF key on a telephone or a DSS console makes one touch Call Park possible Operation To park an outside call 1 Press the HOLD key l The outside call is placed on hold l CO HOLD XX where XX is the trunk number appears on the display 2 Dial 75 3 Enter desired Park Number 00 09 PARK HOLD 01 appears on the display if you selected Park Number 01 To release a parked call after receiving the Park Nu...

Page 573: ...ttendant Attendant Control of Absence Messages Call Forwarding and DND CPC S and CPC M Description An attendant phone can cancel the Absence Message Call Forwarding and Do Not Disturb DND features activated on any extension Operation To cancel an Absence Message Call Forwarding or DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key 3 Dial t...

Page 574: ...text replies without using a DSS 72 or entering the programming mode Text is assigned through the dial pad on the attendant phone Operation To assign names to extensions 1 Pick up the receiver or press the ON OFF key 2 Press PROG 3 Dial 2 4 Enter the extension s port number 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table 2 l on page 2 8 to enter let...

Page 575: ... and letters 8 To store your entry press HOLD To assign text to Call Waiting OHVA Text Replies 1 Pick up the handset or press ON OFF 2 Press PROG 3 Dial 5 4 Dial 1 5 depending on which text message you want to change 5 Press AUTO to backspace and erase the existing name 6 Use the dialpad sequences shown in Table 2 l to enter letters and or numbers Press FLASH after each letter Press CONF to switch...

Page 576: ...of 0 When all Multi Line keys on the first attendant phone are busy calls are forwarded to the second third and fourth attendant phones in that order e a ted Programming l FFl System Second Attendant Position l FFl System Third Attendant Position l FFl System Fourth Attendant Position FFl System Attendant Transfer Extension Considerations l If all four phones are busy calls are transferred to a pr...

Page 577: ... ring the first attendant until the caller hangs up Dial Tone Disable CPC S and CPC M Description The intercom dial tone can be turned off at an attendant phone Dial tone is turned off when a headset is used Operation To disable the intercom dial tone 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press 50 3 Press the ON OFF key The ON OFF LED goes off To re...

Page 578: ...o provide busy lamp fields to assist the attendant in monitoring the status of extensions The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line The outside line is placed on hold and the extension is dialed automatically When the attendant is placed in the programming mode the DSS can be used for inputting text names Figure 2 l shows which ke...

Page 579: ...dant 4 DSS 72 Assignments DSSl72 DSS 72 nGcannz ed The DSSf72 cannot be assigned l The DSS key LED informs the attendant of the status of assigned extensions The LED lights red when the extension is busy and green when Absence Message Call Waiting or DND is activated l Pressing a DSS key while connected to an outside line places the line on hold 2 12 DBS 824 l O 700 issued 3 l 95 ...

Page 580: ... connected Operation To use a headset 1 Connect a headset to the telephone 2 Press the ON OFF key 3 Press 5 1 The ON OFF LED remains lit To stop using a headset Repeat the preceding steps HardwareRequirements l Headsets are not provided with the DBS 824 they must be purchased separately 0 Most commercially available headsets with ECM mike transducers can be used Issued 3 l 95 DBS 824 l O 700 2 I 3...

Page 581: ... second trunk or transferring a call Related Programming l FFl System Trunk Line Automatic Hold Key Bank Hold One Touch VM Transfer CPC S and CPC M Operation The VM key can also be used by attendants to easily transfer incoming callers to an extension s voice mailbox When a user presses a voice mail key and then presses a DSS BLF key the digits programmed for the DSS BLF key are transmitted to the...

Page 582: ...on number 7 If the key is for personal message retrieval enter a password XXX or AUTO 00 99 if desired If the key is for attendant transfer to voice mail do not enter a password but include any special codes or for example if they are required by the voice mail system Note The length of the password and the VM extension number cannot exceed six digits If the VM number and the password total more t...

Page 583: ...on the DSSI72 always light red when an extension is active they do not flash red when an extension is ringing or light green when an extension is forwarded Note If an attendant wants one VM key for a personal mailbox and one for transferring to voice mail the personal VM key must be assigned to the lowest numbered FF key For example if DSS keys 60 and 61 are assigned as VM keys key 60 should be us...

Page 584: ...n To program a Station Lockout code 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key 3 Dial 8 4 Dial the extension number 5 Enter the desired key code four digits 6 Press the HOLD key STORE XXXX where XXXX is the key code appears on the display 7 Press the ON OFF key The ON OFF LED goes off Considerations l A locked extension can be used for...

Page 585: ...and time are displayed on your LCD 2 Press the PROG key F appears on the display 3 Dial H Program Mode appears on the first line of the display MAIN MODE appears on the second line 4 Press the FF 1 key SELECT SUB MODE appears on the second line of the display 5 Dial l 1 DATE 2 TIME appears 6 Dial l MONTH DAY YEAR appears 7 Enter six digits for the month day and year For example to set the date to ...

Page 586: ...e synchronize the minutes setting to 00 provided the current minutes display is between 55 and 05 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key F appears on the display 3 Dial 4 Time Adjusted appears on the display 4 Press the ON OFF key The ON OFF LED goes off Considerations l The month is entered in numeric form but is displayed as the ...

Page 587: ... calls made on an outside line 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key C appears on the display 3 Dial WO then enter the number of the outside line you want to check If 1234 outgoing calls have been made on line 0 1 OutGoing 1 0 1234 appears on the display Pressing the key steps through the trunk numbers and system speed dial number...

Page 588: ...as used Delete usage data Notes 93 Clear All Inform 1 NN CO line number 01 08 SS System Speed Dial number 00 89 or 000 199 Considerations l The Traffic Measurement feature can be accessed from any display phone l Usage data cannot be cleared item by item l All data is retained until it is deleted or until 65 536 entries are made at which point the figures are reset to zero l A backup battery prote...

Page 589: ...CPC S and CPC M Descrrp tion The attendant can check the Walhng Class of Semlce ID code of any extenson Operation 1 Press ON OFF 2 Press CONF 3 Dml 12 plus the extension number The Walling Class of Service ID code appears on the display 2 22 DBS 824 l O 700 Issued 3 l 95 ...

Page 590: ...scribes DBS 824 key telephone features DBS 824 key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes This chapter covers the following topics Issued 3 l 95 DBS 824 10 700 3 l ...

Page 591: ...ne Touch Keys 3 62 One Touch VM Access 3 65 Onhook Dialing 3 67 Pooled Trunk Access 1 3 68 1 Prime Line Preference I 3 70 Private Line I 3 71 Reminder Call 3 72 Ringing Line Preference 3 73 Saved Number Redial 1 3 74 1 Speed Dialing Station Lockout 1 3 75 1 I 3 81 Trunk to Trunk Transfer 1 3 82 1 3 2 DBS 824 10 700 issued 3 l 95 ...

Page 592: ...isplay that includes one touch access to speed dial numbers telephone features and help screens Figure 3 I VB 43225 key phone Absence Message CPC S and CPC M Des ption Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Issued 3 l 95 DBS 824 l O 700 3 3 ...

Page 593: ...ser Defined 1 I User Defined I I 9 User Defined Operation To set an Absence Message Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights Dial 7 1 Enter Msg Code appears on the display Enter a message code between 0 and 9 See Table 3 l Enter Parameter appears on the display Enter the time you will return optiond See Table 3 2 for examples Press the ON OFF key l The DND...

Page 594: ...ting l FF3 Extension Extension Class of Service Assignment l FF6 Names and Messages Absence Messages Considerations l Calling parties without a display get a busy signal rather than the Absence Message l If a message code number that has not been programmed is selected Absence followed by the code number appears on the display l Absence Message return times can be input as shown in the following t...

Page 595: ...trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct trunk calls Transferred trunk calls l Callback to an incoming CO call on a Private Line is available if the Absence Message feature is activated Auto Redial CPC S and CPC M Description If the Redial key is pressed when the extension ...

Page 596: ...m Auto Repeat Dialing Count l FFl System Wait Timer for Auto Repeat Dialing l FFl System Busy Tone Detection Timer l FFl System Dial Tone Detection Timer l FF2 Trunk CO Busy Tone Detection Busy Override CPC S and CPC M Description Extensions in the same Paging Group l 7 can break into one another s outside calls or intercom calls to relay urgent information or to create three party conference call...

Page 597: ... party conference calls l Attendants can be prevented from using busy override l The default for the override alert tone is off If the override alert tone is enabled the tone will be sent to both parties when a call is overridden l Overridden does not appear on the display of an extension that has been broken into l Call Waiting must be activated for Busy Override to operate on hunt groups calls C...

Page 598: ...ng and Hunt Groups Call Coverage Group Member Table Considerations l Up to four Call Coverage Groups can be programmed into your system A Call Coverage Group can have up to two covering phones and up to six extensions l A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group l A single line telephone SLT can be a member of a coverage group but it cann...

Page 599: ... System Call Duration Timer l FFl System SMDR Start Timer for CO Calls Call Forwarding CPC S and CPC M Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail The following table shows the call forwarding features available Table 3 3 DBS 824 Call Forwarding features I Feature I 1 Call Forwarding All Calls Call Forwarding No Answer 1 Call Forwarding...

Page 600: ...nt call forwarding is normally used to forward calls to a voice mail system An extension user can invoke other forms of call forwarding no answer busy all calls to temporarily override the permanent call forwarding destination Permanent call forwarding can be used with busy no answer or busy no answer When Permanent Call Forwarding is assigned the DSS and or BLF keys are not lit green the DND CF L...

Page 601: ...is selected If a name is assigned to the extension the name appears instead of the extension number To cancel Call Forwarding 1 Press ON OFF 2 Dial 72 3 Hang up Related Programming l FFl System Call Forward No Answer Timer l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment l FF3 Extension Permanent Call Forward Type l FF3 Extension Permanent Call ...

Page 602: ...at prohibits outside calls l To forward to an outside number the number must be pre programmed in personal or system speed dialing Forwarding to an outside number requires use of pooled access trunks Dial 9 81 86 However Dial 9 is not available when using Least Cost Routing mode l Calls can be forwarded to a third party voice mail using the Call Forward ID Code described on page l 12 l In order fo...

Page 603: ...ercom dial tone Hold TRK XX where XX is the outside line number appears on the display To retrieve a call from Exclusive Hold Press the line key on which the call is held The line LED stops flashing and remains green CO TALK TRK XX where XX is the outside line number appears on the display if the call held on the line was released RelatedProgramming l FFl System Attendant Hold Recall Timer for CO ...

Page 604: ...e HOLD key during a conference with two outside lines both outside lines will be placed on hold l If your system is set for onhook transfer and you have placed an outside call on hold and you then make an Intercom Call make sure the other extension hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension Pressing FLASH releases th...

Page 605: ...l CO TALK TRK XX where XX is the outside line number appears on the display Related Programming l FFl System Attendant Hold Recall Timer for CO Calls l FFl System Attendant Hold Recall Timer for Intercom Calls l FFl System Extension Hold Recall Timer for CO Calls l FFl System Extension Hold Recall Xmer for Intercom Calls l FFl System Key Bank Hold l FFl System Non Appearing Trunk Hold Consideratio...

Page 606: ... other extension the held outside line will be transferred to that extension l If there is no response to the Hold Recall the tone is issued at the Attendant Phone extension 100 or 10 However no tone is issued at the Attendant Phone if Night Mode is activated or if the call is on a Private Line l An error tone is issued if you attempt to place more than one intercom call on hold at the same time l...

Page 607: ...t parked the call can retrieve it by simply picking up the handset If no one retrieves the call after the Recall Timer expires a second alarm will sound at an attendant phone s l You cannot park more than one outside line at a time l The Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature l The Call Park Recall Timer is similar to the Recall Timer except ...

Page 608: ... number of the ringing extension l The extension number or the outside line number of the caller appears on the display l The EXT LED lights on the MC0 or ML key 4 Complete the call and replace the handset The EXT LED goes off Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment Considerations l If more than one caller is attempt...

Page 609: ...n also be programmed into an FF key Operation 1 Pick up the handset The phone issues intercom dial tone 2 Dial 70 l The extension number or the outside line number of the caller appears on the display l The EXT LED lights 3 Complete the call and replace the handset The EXT LED goes off Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service As...

Page 610: ... transfer allows the transfer of a call directly to an extension without waiting for the called extension to answer Operation 1 Press the HOLD key to place the outside call on hold l The line LED for the outside line on hold flashes green l The phone issues intercom dial tone l Hold XX where XX is the line number appears on the display 2 Dial the extension number to which the call is to be transfe...

Page 611: ...then going onhook l If Onhook Transfer is enabled users can transfer calls by pressing PROG before going onhook l The Attendant can transfer calls while the handset is still in place even if the system is not set for Onhook Transfer l You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated l You can transfer a call to an extension that has Call Forwarding ac...

Page 612: ...line LED for the outside line on hold flashes green l The phone issues intercom dial tone l Hold TRK XX where Xx is the line number appears on the display 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer l The EXT LED stops flashing and remains lit l Talk EXT XXX where XXX is the extension appears on the display ...

Page 613: ... YY where XXX is the extension and YY is the line appears on the display l The third party need only pick up the handset to speak to the outside line 5 Hang up to complete the transfer RelatedProgramming l FFl System OnhookTransfer l FFl System Extension Transfer Recall Timer for CO Calls l FFl System Extension Transfer Recall Timer for Intercom Calls l FFl System Attendant Transfer Recall Timer f...

Page 614: ...on your display and the call is returned to your extension For example if you transfer an outside call on line 1 to extension 135 and that extension is busy or does not answer the call will return to your extension and Recall 135 Ol will appear on the display Call Waiting CPC S and CPC M Oescrip tion You can send a Call Waiting signal followed by a brief LED message to a busy extension The party r...

Page 615: ...e corresponding message displays on the called party s phone If the called party does not have a display the party continues to hear a call waiting signal 5 Remain on the line until the called party picks up To answer Call Waiting 1 The EXT LED flashes indicating Call Waiting has been sent Call Wait XXX where XXX is the extension number appears on the display 2 Replace the handset l The current ca...

Page 616: ...D of the Talk Back key goes off Related Programming l FFl System Extension Class of Service Setting 9 FF3 Extension Extension Class of Service Assignment l FF3 Extension Call Waiting OHVA l FF5 FF Key Settings FF Key Assignments for Extensions Considerations l Message code 8 cannot be used from an SLT The digit 8 is used to transfer calls on SLTs l Call Waiting can be used without the user enterin...

Page 617: ...ercom call the busy party can respond by sending a text message back to the caller The text message can be sent after any of these intercom call indications l Call waiting tone l Call waiting tone followed by a text message l An offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial l 5 The following table shows the de...

Page 618: ... Camp on feature 1 Pick up the handset 2 Dial the desired extension number If the extension is busy your phone issues busy tone 3 Press 3 l The phone issues ringback tone l If the Camp on feature cannot be set the phone continues to issue busy tone 4 Replace the handset after you hear the ringback tone 5 Wait for the extension callback ring To answer the callback ring 1 Pick up the handset when yo...

Page 619: ...ension 153 another extension cannot camp on to 153 as long as 152 is camped on l An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp on to 200 CO Line Key Trunk Access CPC S and CPC M Description You can access an outside line by pressing a CO line key Operation 1 Press an unlit line key l The...

Page 620: ... is in progress l The SMDR Start Timer can be set to start at 5 16 or 30 seconds seconds after the last digit of the telephone number is dialed Conference Calls CPC S and CPC M Description Conference Calls allow an extension user to add a party to an existing conversation Extension users can create the following types of Conference Calls l One outside line and two extensions l Two outside lines an...

Page 621: ... The number appears on the display 4 Press the CONF key when your call is answered If you are now conducting a three way Conference Call involving two outside lines CONP XX YY where XX is the first line and YY is the second line appears on the display 5 Repeat steps l 4 to add a fourth party to a three party Conference Call To add an extension to an outside call 1 Press the CONF key during the out...

Page 622: ...ring at a designated extension or extensions if it is not answered within a certain period of time CO delayed ringing is also available for hunt group pilot numbers Extension delayed ringing causes any type of call outside or intercom to ring at a designated extension or extensions if it is not answered within a certain period of time The phones receiving the delayed call must have a DSVBLF key as...

Page 623: ...peration 1 Pick up the handset or press ON OFF The phone issues intercom dial tone 2 Press 0 l Talk EXT 100 appears on the display if your extension is set for Voice Calling l Call EXT XXX where XXX is the extension appears on the display if your extension is set for Tone Calling Related Programming l FFl System Second Attendant Position l FFl System Third Attendant Position l FFl System Fourth At...

Page 624: ...vate DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 73 l The DNDKF LED lights l DND Set appears on the display 3 Press the ON OFF key The ON OFF LED lights To cancel DND 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 73 l The DND CF LED lights l DND Canceled appears on the display 3 Press the ON OFF key T...

Page 625: ...fined in permanent call forwarding The following types of incoming trunk calls will follow permanent call forward settings Direct trunk calls Transferred trunk calls l Attendant Phones can activate DND l The Attendant can activate or cancel this feature on an extension using FF key LEDs on a DSS console l The DND feature cannot be activated from an extension selected to receive call forwarding EM ...

Page 626: ...tored in the key You can also store the PROG CONF AUTO REDIAL for redialing only not for inserting a pause and FLASH features Also you can assign External Call Forwarding combined with either a Personal Speed Dial code or a System Speed Dial code to an FF key You can also assign a pilot extension number as a Call Forwarding destination by storing Call Forwarding combined with the pilot extension n...

Page 627: ...the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Press the PROG key 5 Enter up to six digits 6 Press the HOLD key To assign Call Forwarding external to an FF key 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears on the display 4 Enter 72 5 Enter the forward type 0 All calls l Busy No Answer a Busy NO Answer 6 Pres...

Page 628: ...Enter the Call Forwarding code 0 1 2 or 4 6 Enter the Hunt Group pilot number or an extension number 7 Press the HOLD key To erase a code stored in an FF key Note FF keys assigned as CO lines cannot be cleared using the following procedure CO line keys can only be cleared through system programming 1 Press the ON OFF key 2 Press the PROG key 3 Press the FF key to be programmed Enter Code appears o...

Page 629: ...ns can be assigned to FF keys Table 3 5 Feature access codes for FF key assignments Feature Code to be entered Call Attendant 0 Intercom Call Extension number 10 69 or 100 699 Outside Line 88 outside line number 01 08 Pooled Trunk Access Outside line group number 9 81 86 Note 9 can used as an outside line group number if it is not used for LCR LCR 9 Paging Paging Group number 00 07 Call Park 75 Ca...

Page 630: ...com 8 Message Clear AUTO FLASH Message Call AUTO REDIAL HeadsetOn Off 51 BGM On Off 53 Answer Key 1 Release Key 2 Talk Back Key 3 Paging Meet Me 77 Answer Universal Answer 78 Pickup Save Dial Call AUTO Register Save Dial AUTO AUTO MUTE Key FLASH key FLASH One Touch VM Access PROG AUTO NNN XXX or AUTO 00 99 y f Voice mail pilot number Password optional Note If a password is used it can be from 1 to...

Page 631: ... feature Handsfree Answerback CPC S and CPC M Description Use the Handsfree Answerback feature to answer a call without lifting the handset Your extension must be programmed for Voice Calling for you to use this feature If your extension is not set for Voice Calling the caller must press 1 during a call to switch from Tone Calling to Voice Calling Operation 1 Confirm that the MUTE LED is off Ifit ...

Page 632: ...hook and provides access to the full range of calling features Headset Operation CPC S and CPC M Description Headset operation allows you to handle calls with a headset instead of with the handset or speakerphone Operation 1 Pick up the handset or press ON OFF 2 Dial 53 If headset mode is already on these steps turn it off if headset mode is off these steps turn it on Intercom Calling CPC S and CP...

Page 633: ... you are calling from an extension programmed for Prime Line Preference press the FF key programmed for intercom operation 2 Dial the extension number 10 69 or 100 699 3 If the system default is tone calling dial 1 l Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT XX l The EXT LED lights...

Page 634: ...name appears rather than the extension number l The called extension rings and the EXT LED flashes l When the call is answered Talk EXT XXX where XXX is the extension appears on the display If the extension name has been stored that name appears on the display after Talk instead of EXT xxx 4 Complete the call and replace the handset The EXT LED goes off To transfer a call using Tone Calling 1 Pres...

Page 635: ...stem programming determines if the splash tone is provided l If an extension is offhook it will receive tone calls l Calls to OPX and analog SLT extensions are always tone calls regardless of system programming l The voice calling feature is not available for incoming DISA calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial CPC S and CPC M Description The last out...

Page 636: ...digits long l A maximum of five Speed Dialing codes can be redialed Line Appearances CPC S and CPC M The DBS 824 provides up to four types of line appearances The following table summarizes how each type of line appearance is used Table 3 6 MC0 and ML key definitions Key Definition DSS BLF Appear DSS BLF keys provide one touch dialing direct station selection axes DSS and busy lamp fields BLF for ...

Page 637: ...e DSS BLF key of extension B Ringing can be set on either one or both extensions If the extensions are not set for ringing the LED of the DSS BLF key will flash red If the extensions are set for ringing the LED will flash green When extension A is in use the LED of the DSS BLF key on extension B will light red If one extension has the Absence Message Call Forwarding or Do Not Disturb feature activ...

Page 638: ...g on a first in first out basis l You cannot assign the same DSS BLF appearance to more than one DSS BLF key Direct Line DL Appearances CPC S and CPC M Description Direct Line keys for making and receiving outside line calls can be assigned to any one of eight CO lines Direct Line keys have priority over Multi Line keys for outgoing and incoming outside line calls The LED for a Direct Line key wil...

Page 639: ...for Group 9 FF2 Trunks Pooled Trunk Access for Group 81 86 l FF3 Extension Forced Least Cost Routing l FF3 Extension Extension Class of Service Assignment l FF3 Extension Busy Override Send l FF3 Extension Busy Override Receive l FF3 Extension Page Group O 7 Extensions l FF5 Keys FF Key Assignments all l FF8 CR LCR Setting all Considerations l Users can barge into a busy Direct Line DL and create ...

Page 640: ...ng a trunk that does not appear on an FF key Multi CO MCO Appearances CPC S and CPC M Description MC0 keys will only ring for incoming calls if programed using the Ring Assignments When outside calls come in the MC0 key flashes green If a second outdise cal comes in the a second MC0 key flashes green If another extensions answers an outside call then the MC0 key will stop flashing and becomes idle...

Page 641: ... Access for Groups 81 86 l FF3 Extension Forced Least Cost Routing l FF4 Ringing Ringing and Hunt Groups all l FF5 Keys FF Key Assignments all FF8 LCR LCR Settings all Considerations l When all trunks in a group are busy all of the corresponding MC0 keys light red l If LCR is enabled MC0 keys can be assigned for trunk group 89 However the FF keys will not light l Trunk lines flash red l There are ...

Page 642: ...key To transfer a call 1 Press HOLD dial the destination exten 1 sion then press PROG Related Programming l FFl System Least Cost Routing LCR Access l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Group 8 l 86 l FF3 Extension Forced Least Cost Routing l FF5 Keys FF Key Assignment all l FF8 LCR LCR Settings all Considerations l A Multi Line key will ring for incomi...

Page 643: ... held extension does not respond before the Recall Timer expires the extension rings and the Multi Line key flashes green l If LCR is enabled ML keys can be assigned for trunk group 89 However the FF keys will not light ML MC0 Separation CPC S and CPC M Description Each extension can have either MC0 or ML keys l FF3 Extension ML MC0 Separation 4 FF5 Keys FP Key Assignments all Considerations l The...

Page 644: ...ng Group 00 l You can only use the Meet Me Answer feature at an extension that does not have an incoming call l If an external paging system or a Universal Answer system has been installed use Group Call Pickup to respond to the Paging call l If you are at a speakerphone you can press the ON OFF key instead of picking up the handset to answer the Paging Call You can then speak to the party trying ...

Page 645: ... l Your telephone automatically dials extension that left Callback Request l If extension 135 left the Callback Request and your extension is set for Tone Calling Call EXT XXX where XXX is the number of the extension that left the Callback Request appears on the display l If extension 135 left the Callback Request and your extension is set for Voice Calling Talk EXT XXX where XXX is the number of ...

Page 646: ...ey Call Back Cancel appears on the display 4 Press the ON OFF key The ON OFF LED goes off Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment Considerations l When your extension has received several Callback Requests the number of requests appears on the left side of the display l Up to four Callback Requests can be sent to any...

Page 647: ...ks that are not assigned to a dedicated FF key or to a trunk group key on your extension The DBS 824 allows you to use non appearing outside lines Operation Answering a Non Appearing Outside Line Call To answer a non appearing outside line call at your extension lift the receiver or press ON OFF Selecting a Non Appearing Outside Line 1 Pick up the receiver or press ON OFF 2 Dial88 3 Dial the outsi...

Page 648: ...key for the CO line of the incoming call For details about handling multiple calls see Call Hold on page 3 14 Related Programming l FF3 Extensions Offhook Signal l FF3 Extensions Offhook Signal Volume l FF3 Extensions Offhook Signal Pattern Considerations l The system does not send the offhook signal under the following conditions During a conference call While the called extension is on hold Duri...

Page 649: ...ion is busy your phone issues busy tone 3 Press 5 l CONFXXX YYY where XXX is the calling extension and YYY is the receiving extension appears on the display if you call a busy extension l CONF XX YYY where Xx is the line number and YYY is the extension appears on the display if you call an extension that is speaking with an outside line l The EXT LED flashes l Voice Announce appears on the called ...

Page 650: ...ttendant console phones transfer by pressing the RELEASE key To answer a call after it has been announced using OHVA 1 Replace the handset Your extension rings 2 Pick up the handset Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment l FF3 Extension Call Waiting OHVA Considerations l The held call is transferred as soon as the e...

Page 651: ... offhook and presses the desired key Operation To program a One Touch key for Pooled Access 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press the CONF key 5 Enter the number of the outside line group to be stored See Table 3 7 6 Enter the telephone number to stored 7 Press the HOLD key To ass...

Page 652: ...one issues intercom dial tone l The ON OFF LED lights 2 Press the PROG key 3 Press the One Touch key to be programmed 4 Press the AUTO key 5 Enter the Speed Dial number for the access code 6 Press the REDIAL key This inserts a pause between the access code and the telephone number 7 Press the AUTO key 8 Enter the Speed Dial number for the telephone number 9 Press the HOLD key Both the access code ...

Page 653: ... 6 Press the HOLD key 7 Press the ON OFF key The ON OFF LED goes off To check a programmed One Touch key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key C appears in the display 3 Press the One Touch key to be checked The programmed data appears on the display 4 Press the ON OFF key l The ON OFF LED goes off l The date and time appears on t...

Page 654: ...t One Touch VM Access CPC S and CPC M Description One Touch VM Access simplifies voice message retrieval for personal mailboxes as well as attendant transfer of incoming calls to extension mailboxes For instructions on attendant usage of the VM key see One Touch VM Access on page 3 65 One Touch VM Access allows a user to program an FF key DSS key or One Touch key to automatically dial voice mail T...

Page 655: ... procedures to assign the VM key Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights Press the PROG key Press the FF key DSS key or One Touch key Press the CONF key Press the AUTO key Dial the voice mail pilot number If the key is for personal message retrieval enter a password XXX or AUTO 00 99 if desired If the key is for attendant transfer to voice mail do not ent...

Page 656: ... mail you must make sure a voice channel is assigned for message waiting control in order for the MSGE lamp and VM key to light l The FF Key Copy program FF9 3 l 8 l 8 should not be used to copy VM keys that include passwords because the passwords as well as the voice mail extension number will be copied In addition pressing a key containing someone else s password will result in an invalid passwo...

Page 657: ...p number Group numbers 9 and 8 l 86 are available Operation To select a Pooled Trunk group using a pre programmed FF key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the ML or MC0 key l The LED of the Pooled Trunk key lights green l The phone issues outside dial tone l CO TALK XX where Xx is the line number appears 3 Dial the telephone number The num...

Page 658: ... Trunk Access for Group 8 l 86 l FF3 Extension Forced Least Cost Routing l FF5 Keys FF Key Assignment l FF8 LCR LCR Settings all Considerations l The LED of the ML or MC0 key lights red and the phone issues busy tone when all lines in the same group are busy Those lines cannot be accessed l If a ML or MC0 key is assigned line group number 9 and LCR has been activated LCR is selected automatically ...

Page 659: ...dial tone l The LED of the accessed line key lights green l CO TALK XX where XX is the line number appears on the display 2 Dial the telephone number The number appears on the display Related Programming l FFl System Least Cost Routing LCR Access l FF2 Trunks Pooled Trunk Access for Group 9 l FF2 Trunks Pooled Trunk Access for Groups 81 86 l FF3 Extension Forced Least Cost Routing l FF5 Keys FF Ke...

Page 660: ... 1 Press the CO line key designated as a Private Line l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line number appears on the display 2 Dial the telephone number The number appears on the display 3 Complete the call and replace the handset The line LED goes off Related Programming l FF2 Trunks Private Trunk Line l FFl System Least Cost Routing LCR A...

Page 661: ...the Toll Restriction assignment for the private line changes to 0 for all other extensions Ringing assignments for the private line are also removed from all other extensions Reminder Call CPC S and CPC M Description Your telephone can act as an alarm clock with the Reminder Call feature Operation To set the Reminder Call feature 1 Press the ON OFF key l The phone issues intercom dial tone l The O...

Page 662: ...derations l A sixteen second alarm tone will be issued at the specified time l One Reminder Call may be set for each telephone l To change the Reminder Call simply enter a new time l If the extension is in use when the reminder call is scheduled the reminder call is issued as soon as the extension becomes available Ringing Line Preference CPC S and CPC M Description Ringing Line Preference enables...

Page 663: ...n numbers Operation To save a number 1 Press the AUTO key twice before replacing the handset 2 Press Dial Stored will appear on the display and the number will be saved 3 Replace the handset To redial a saved number 1 Press an unlit line key l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line appears on the display 2 Press the AUTO key 3 Press The dia...

Page 664: ...mbers at each extension 90 99 With CPC M set in the add on mode users can store up to 40 Personal Speed Dial numbers at each extension 900 939 Users can also enter names of up to sixteen characters for each of the Speed Dial numbers This allows Personal Speed Dial numbers to be confirmed by name rather than by number Extension users can program their own personal speed dial numbers using One Touch...

Page 665: ...ore pressing the Speed Dial key l The phone issues outside dial tone l The line LED lights green l CO TALK XX where XX is the line number appears on the display 2 Complete your call and replace the handset The line LED changes from green to red and then goes off To check a programmed Personal Speed Dial key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Pres...

Page 666: ...kspace and erase the existing name 7 Use the dialpad sequences shown in Table 2 l on page 2 8 to enter letters and or numbers l Press FLASH after each letter l Press CONF to switch between numbers and letters 8 To complete the entry press HOLD To delete a Personal Speed Dial number 1 Press ON OFF 2 Press PROG 3 Press the One Touch key 4 Press HOLD 5 Press ON OFF again Related Programming l FF7 Tol...

Page 667: ...grammed using a DSS console at the Attendant Phone l If the called party s number and name are stored in the Personal Speed Dial code that information appears on the display when you use the speed dial code l Speed Dial numbers cannot be checked while Station Lockout is activated System Speed Dial CPC S and CPC M Description Frequently called numbers can be stored using the System Speed Dial featu...

Page 668: ... to red and then goes off To check a programmed System Speed Dial key 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Press the CONF key C appears in the display 3 Press AUTO 4 Press a System Speed Dial key The programmed data appears on the display 5 Press the ON OFF key l The ON OFF LED goes off l The date and time appear on the display RelatedProgramming F...

Page 669: ...out is activated Speed Dial Linking CPC S and CPC M Descripkion You can link together up to five SSD or PSD numbers to handle telephone numbers longer than 16 characters Operation Complete the following steps to chain speed dial numbers 1 Pick up the receiver or press ON OFF 2 If necessary access an outside line 3 Do one of the following I f Then You are using a PSD num Press the one touch key ber...

Page 670: ...al a Station Lockout code that prevents other users from using your phone To activate Station Lockout 1 Press the ON OFF key l The phone issues intercom dial tone l The ON OFF LED lights 2 Dial 74 Enter Code appears on the display 3 Dial the Station Lockout code 4 Press the ON OFF key Set Sta Lock appears on the display To deactivate Station Lockout 1 Press the ON OFF key l The phone issues interc...

Page 671: ...tivated If you enter an incorrect key code and then try to dial the phone will issue a busy tone Trunk to Trunk Transfer CPC S and CPC M Description Trunk to trunk transfer allows an extension to transfer one outside party to another outside party Before completing the transfer the extension can hold a three way conference with the two outside parties Operation 1 Press the HOLD key during an outsi...

Page 672: ...re connected l Hold XX YY where XX is the first line and YY the second line appears on the display Related Programming l FFl System Unsupervised Conference Tier l FF2 Trunks Supervised Trunk Line Conference l FF3 Extensions Unsupervised Conference Considerations l After the Trunk to Trunk Transfer is completed you cannot add another party to create a three party Conference Call l When the call is ...

Page 673: ... Call Pickup 4 12 Call Transfer 4 14 call waiting 4 16 Camp on 4 18 1 Conference Calls 1 4 20 1 1 Dial 0 for Attendant I Direct Trunk Access I Do Not Disturb ND 1 4 21 1 1 4 21 I 1 4 22 1 I Intercom Calling 1 4 23 1 I Last Number Redial I 4 24 I Meet Me Answer 4 25 Message Waiting Callback Request 4 26 Off Hook Voice Announce OHVA 4 27 Onhook Dialing 4 29 Pooled Trunk Access 4 29 Reminder Call 4 3...

Page 674: ...DBS 824 10 700 Issued 3 l 95 ...

Page 675: ...rs can leave text messages on their phones when they are away When the unattended extension is called by a display phone the text message appears on the caller s phone One of the following messages can be selected Messages 5 to 9 can be changed through system programming Table 4 L Absence Messages Message No Message Text 0 In Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Another Office 5 User De...

Page 676: ...ress ON OFF 2 Dial 71 3 Replace the handset or press ON OFF RelatedProgramming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment l FF6 Names and Messages Absence Messages Considerations l Extensions without displays get a busy signal rather than the Absence Message l If an extension user selects a message code number 5 9 that has not been set up ...

Page 677: ...eive busy tone trunk calls are routed to the extension defined in Permanent Call Forwarding The following types of incoming trunk calls follow Permanent Call Forward settings Direct trunk calls Transferred trunk calls Busy Override CPC S and CPC M Description Extensions in the same Paging Group l 7 can break into one another s outside or intercom calls to relay information or to create three party...

Page 678: ...ride alert tone is enabled the tone is sent to both parties when a call is overridden Call Forwarding CPC S and CPC M Description Call Forwarding allows users to send their calls to another extension to an outside line or to voice mail The following table shows the call forwarding features available Table 4 3 DBS 824 Call Forwarding features Feature Call Forwarding All Calls 1 Call Forwarding No A...

Page 679: ...ls to a voice mail system Extension user can invoke other forms of call forwarding no answer busy all calls to override the permanent call forwarding destination Permanent call forwarding can be used with busy no answer or busy no answer Any system speed dial number 00 89 or 000 199 or personal speed dial number 90 99 or 900 939 can be used to store an outside number for call forwarding Operation ...

Page 680: ...ed Dial Numbers l FFlO Speed Dialing Personal Speed Dial Numbers Considerations l Calls can be forwarded to extensions that have call forwarding activated For example phone A can be forwarded to phone B even if phone B is forwarded to voice mail l Extensions receiving forwarded trunk calls display CFWD NNN XXXXXX where NNN the extension that forwarded the call and XXXXXX the trunk name or number C...

Page 681: ...lls l Calls can be forwarded to a third party voice mail by using the Call Forward ID Code described on page l 12 l For an extension to be permanently call forwarded to the pilot number of a hunt group the hunt group pilot number must be 24 4 or above For example if extension 200 is assigned as the pilot number of a hunt group hunting will work properly when 200 is dialed However permanent call fo...

Page 682: ... outside call on hold and then made an Intercom Call make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension the held outside line will be transferred to that extension l An error tone is issued if you attempt to hold more than one call at once l The DBS can provide Music on Hold to callers placed on hold See Music On Hold page l 24 f...

Page 683: ... l An alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires a second alar n r is issued at the attendant phone s l You cannot park more than one outside line at a time l The Call Park Recall Timer is similar to...

Page 684: ...lass of Service Setting l FF3 Extension Extension Class of Service Assignment Considerations l If more than one caller is attempting to reach the ringing extension the Direct Call Pickup feature answers the call that arrives fast Once the call has been picked up other extensions that attempt to pick up the call receive busy tone l You can answer incoming calls intercom calls both tone and voice ca...

Page 685: ...e Group Call Pickup feature will answer the call to the lowest numbered port first l If the called extension belongs to more than one Paging Group the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first l You can answer incoming calls Intercom Tone Calling or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with th...

Page 686: ...andset before the other party answers l You can also replace the handset after the third party answers 0 The third party need only pick up the handset to speak to the outside line Related Programming l FFl System Onhook Automatic Transfer l FFl System Extension Transfer Recall Timer for CO Calls l FFl System Attendant Transfer Recall Timer for CO Calls Considerations l For users to transfer calls ...

Page 687: ...t a third party and announce the call before transferring it To use Screened Transfer when your system is set for Onhook Transfer 1 Press the HOLD key to place the call on hold The phone issues intercom dial tone 2 Dial the extension number to which the call is to be transferred 3 When your call is answered inform the third party of the transfer 4 Replace the handset The third party need only pick...

Page 688: ...ollow the call forwarding path of the extension it is transferred to For example if phone A is covered to phone B calls that are transferred to phone A will be forwarded to phone B l When you transfer a call to an extension that does not answer and does not have Call Forwarding activated the transfer recalls to your extension after the Transfer Recall Timer expires Call Waiting CPC S and CPC M Des...

Page 689: ...pears on the called party s phone if the called party has a display phone If the extension does not have a display it will continue to issue a call waiting tone 5 Remain on the line until the called party picks up To answer Call Waiting after disconnecting the current call 1 Replace the handset The current call is disconnected 2 Rick up the handset You are automatically connected to the extension ...

Page 690: ...all or is engaged in a conference call cannot receive Call Waiting messages l An extension that has call forwarding activated cannot receive call waiting messages unless it has an available ML key Camp on CPC S and CPC M Description If you reach a busy extension you can use the Camp on feature to alert you with a ring when the extension becomes free You can then to pick up your handset to automati...

Page 691: ...e activated by an extension that has call forwarding turned on An extension can only have one call camped on at a time For example if Extension 152 camps on to ExtensiorGl53 another extension cannot camp on to 153 as long as 152 is camped on An extension that has initiated a camp on cannot receive a camp on For instance if Extension 200 has camped on to Extension 300 another extension cannot camp ...

Page 692: ...e Call l Three extensions Intercom Conference Call Operation To add an extension 1 Press the HOLD key to place the current call on hold 2 Dial the number of the extension you wish to add to the call 3 Press CONF when your call is answered To add an outside number 1 Press the HOLD key to place the current call on hold 2 Call the outside number 3 Press CONF when your call is answered Considerations ...

Page 693: ...nt group if necessary A maximum of four attendants can be assigned Operation 1 Lift the handset 2 Press 0 Related Programming l FFl System Second Attendant Position l FFl System Third Attendant Position l FFl System Fourth Attendant Position l FFl System Attendant Transfer Extension Direct Trunk Access CPC S and CPC M Description Extension users can access specific trunks for outgoing calls Extens...

Page 694: ...he handset or press ON OFF 2 Dial 73 3 Replace the handset or press the ON OFF key To cancel DND 1 Lift the handset or press ON OFF 2 Dial 73 3 Replace the handset or press ON OFF Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment Considerations l Callback Queuing can ring an extension in DND l DND and Absence Messages cancel C...

Page 695: ...BS 824 provides two methods of intercom calling voice calling and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS 824 uses voice or tone calling as a default If voice calling is the default dialing a 1 after the exte...

Page 696: ...Considerations l When an extension s calling mode is set to voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided If an extension is onhook it will receive tone calls l The voice calling feature is not available for DISA incoming calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redia...

Page 697: ...Meet Me Answer CPC S and CPC M Description You can answer a Paging call from any extension using the Meet Me Answer feature Operation 1 Pick up the handset from any extension at which you hear a Paging call 2 Press 11 Paging ceases and you are connected to the paging party Related Programming l FFl System Extension Class of Service Setting l FF3 Extension Extension Class of Service Assignment Cons...

Page 698: ...eturn call Operation To leave a Callback Request 1 Lift the handset 2 Dial the extension number 3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone 2 Press the AUTO key 3 Press the REDIAL key Your telephone automatically dials the extension that left the Callback Request To ca...

Page 699: ...s automatically forwarded to the designated extension l You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated l Making a blind transfer to an extension to which you have previously sent a callback request does not cancel your callback request Off Hook Voice Announce OHVA CPC S and CPC M Description You can use the Off Hook Voice Announce OHVA feature ...

Page 700: ... 2 Press CONF again to disconnect the announcing party and return to the original call RelatedProgramming l FFl System Onhook Automatic Transfer l FFl System Alert Tone for Busy Override OHVA FFl System Extension class of Service Setting l FF3 Extension Extension Class of Service Assignment l FF3 Extension Call WaitingIOHVA Considerations l If Onhook Transfer is enabled the held call is transferre...

Page 701: ...utside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 To select a free outside line choose a pooled trunk group number The DBS automatically selects a free line from the group Operation 1 Lift the handset The phone issues an intercom dial tone 2 Dial the desired trunk group number 81 86 or 9 3 Dial the outside number RelatedProgramming l FFl Sys...

Page 702: ...all feature your telephone can act as an alarm clock Operation To Set the Reminder Call feature 1 Lift the handset or press ON OFF The phone issues intercom dial tone 2 Press 4 3 Enter the time you wish the Reminder Call to be issued Enter the desired time in 1Zhour format followed by a 1 for am or a 2 for p m 4 Replace the handset or press the ON OFF key To Cancel the Reminder Call feature 1 Lift...

Page 703: ... CPC S and CPC M Description You can save a previously dialed number for later redialing Unlike the Last Number Redial feature the Saved Number Redial feature allows you redial the stored number even if it is not the last number dialed Saved Number Redial can only be used for outside numbers Operation To save a number 1 Press the AUTO key twice before replacing the handset 2 Press 3 Replace the ha...

Page 704: ... can be programmed at individual extensions With the CPC M in the add on mode up to 40 Personal Speed Dial numbers can be programmed at individual extensions Extension users can program their own personal speed dial numbers or they can be programmed from a key phone Operation To assign Personal Speed Dial Numbers 1 Lift the handset or press ON OFF 2 Press 3 Dial 80 4 Dial a personal speed dial cod...

Page 705: ...handset or press ON OFF Related Programming l FF7 Toll Restrictions Toll Restrictions all l FFlO Speed Dialing Personal Speed Dial Numbers Considerations l Personal speed dial numbers for DSLTs can also be entered from an attendant phone l Personal Speed Dial numbers can contain up to sixteen digits l Storing a new number erases any previously stored data l Speed Dialing cannot be checked while St...

Page 706: ... Pick up the handset 2 If necessary access an outside line 3 Press AUTO 4 Dial the system speed dial code 00 89 or 000 199 Related Programming l FFl System Override Toll Restriction with SSD Numbers l FFlO Speed Dialing System Speed Dialing 4 34 DBS 824 1 O 700 Issued 3 l 95 ...

Page 707: ...k This chapter covers the following topics 1 Page 1 Absence Message 5 3 Busy Override 5 6 Call Forwarding Call Hold 5 7 5 10 Call Park I 5 11 Call Pickup 5 12 Call Transfer 5 14 1 Call waiting 1 5 17 1 Camp on 5 19 Conference Calls 5 20 Dial 0 for Attendant 5 21 Direct Trunk Access 5 22 1 Do Not Disturb ND 1 5 23 Intercom Calling 5 24 Last Number Redial 5 25 I Meet Me Answer 1 5 26 1 Message Waiti...

Page 708: ...5 2 DBS 824 10 700 Issued 3 l 95 ...

Page 709: ...can be selected Messages 5 to 9 can be changed through system programming Table 5 l Absence Messages Message No Message Text 0 1 InMeeting 1 3 I Vacation I 4 Another Office 1 5 1 User Defined I 8 I User Defined I 9 1 User Defined 1 Operation To Set an Absence Message 1 Lift the handset 2 Dial 7 1 3 Enter a message code between 0 and 9 See Table 5 1 4 Enter the time you will return optional See Tab...

Page 710: ...wed by the code number appears on the caller s display l Absence Message return times can be entered as shown in Table 5 2 Table 5 2 Example Return Times for Absence Messages Four digit numbers can also be entered 0000 9999 Hours Minutes or Month Date l DND and Absence Messages cancel Call Forwarding Calls to extensions with DND or Absence Message turned on are treated differently depending on whe...

Page 711: ... of Service Setting l FF3 Extension Extension Class of Service Assignment Auto Repeat Dial CPC S and CPC M Description When a called outside party is busy pressing the REDIAL key while hearing busy tone automatically redials the number The system will keep redialing the number until the called party answers you hang up or the Auto Repeat Dialing Count is reached RelatedProgramming l FFl System Aut...

Page 712: ...lert tone is issued at both phones Related Programming l FFl System Alert Tone for Busy Override OWA l FFl System Extension Class of Service l FF3 Extension Extension Class of Service Assignment l FF3 Extension Busy Override Send l FF3 Extension Busy Override Receive l FF3 Extension Extension Page Group Considerations l You cannot break in on three party conference calls l The default for the over...

Page 713: ... the unanswered call is forwarded Call Forwarding Busy When this feature is activated all incoming calls to a busy extension are forwarded to a designated extension Call Forwarding Busy No Answer When this feature is activated all incoming calls to an extension that is off hook or does not answer are forwarded to a designated extension Similarly if the extension is busy the calls are forwarded to ...

Page 714: ...speed dial number Note To forward to an outside number you must have already programmed the number into personal or system speed dialing You can forward to any speed dial number system or personal This requires pooled trunk access 9 81 86 However dial 9 trunk access cannot be used when Least Cost Routing is active 5 Replace the handset To cancel Call Forwarding 1 Lift the handset 2 Dial 72 3 Repla...

Page 715: ...ey are trunk or intercom calls Intercom calls receive busy tone trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings Direct trunk calls Transferred trunk calls l Voice calls do not forward when Call Forwarding No Answer is used l Extensions for which Call Forwarding to an external number has ...

Page 716: ...k To release the call Flash the switchhook again Related Programming l FFl System Non appearing Central Office Line Hold l FFl System Extension Hold Recall Timer for CO Calls l FFl System Extension Hold Recall Timer for Intercom Calls l FFl System SLT Onhook Flash Timer Considerations l A held call recalls if it is not retrieved before the Hold Recall Timer expires l If there is no response to the...

Page 717: ...C S and CPC M Description Use the Call Park function to transfer an outside call when you cannot locate the intended recipient of the call Park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park an outside call 1 Flash the switchhook 2 Dial 75 To ret...

Page 718: ...ll Timer is similar to the Recall Timer except that when the Park Recall Timer is set for 0 calls are automatically recalled in three minutes Call Pickup CPC S and CPC M SLTs can use both direct and group call pickup Direct Call Pickup Qescription A call to an extension can be answered from any other extension with the Direct Call Pickup feature Operation 1 Lift the handset 2 Dial 79 3 Enter the n...

Page 719: ...Description Using the Group Call Pickup feature you can answer calls to other extensions within your Paging Group 01 07 without entering the number of the ringing extension Operation 1 Lift the handset 2 Dial 70 Related Programming l FFl System Extension Class of Service l FF3 Extension Extension Class of Service Assignment l FF3 Extension Extension Page Group Considerations l If more than one cal...

Page 720: ...thods blind transfer and screened transfer SLTs can transfer trunk and intercom calls Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension without waiting for the called extension to answer Operation 1 Flash the switchhook to place the call on hold 2 Dial the number of the extension to which the call is to be transferred 3 Replace the handset before the ...

Page 721: ...ill be forwarded to extension B When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated the transfer will recall your extension after the Transfer Recall Timer expires Screened Transfer Description Using the Screened Transfer feature you can contact a third party via an extension before transferring a call to that party Operation Transfe...

Page 722: ...Extension Transfer Recall Timer for CO Calls l FFl System Extension Transfer Recall Timer for Intercom Calls Considerations l You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated l You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For e...

Page 723: ...g Text Messages Message Message Code 5 Visitor Here 6 Need Help 7 Important 9 Emergency Message codes O 4 are not available Operation To Set Call Waiting 1 Lift the handset 2 Dial the extension number 3 Upon hearing busy tone press 3 4 If you wish to send a text message dial the desired message code 5 7 or 9 The message displays on the called party s phone if the called party has a key phone If th...

Page 724: ...ed l The new call is connected automatically 2 Flash the switchhook again to retrieve the original call Related Programming l FFl System Extension Class of Service l FF3 Extension Extension Class of Service Assignment l FF3 Extension Call Waiting OHVA Considerations l Call Waiting can be used without entering a message code l Extensions that have DND activated have a call on hold are ringing from ...

Page 725: ...The phone issues ringback tone l If the Camp on feature is not available the phone continues to issue a busy tone 4 Replace the handset after you hear the ringback tone 5 Wait for the callback ring To answer the callback ring Pick up the handset when you hear the callback ring The system automatically dials the called extension RelatedProgramming l FF3 Extension Call Waiting OHVA Considerations l ...

Page 726: ...0 l Callbacks are not forwarded For example if Extension 200 is call forwarded to Extension 300 Extension 200 can register a callback request to Extension 400 When the callback request is returned it rings Extension 200 and does not follow call forwarding Conference Calls CPC S and CPC M Description Conference Calling allows extension users to add a party to an existing conversation SLT users can ...

Page 727: ...uring a conference call l Calls forwarded externally cannot create a conference l The Hold feature cannot be used during a three party conference Dial 0 for Attendant CPC S and CPC M Description Users can call the Attendant from any extension by pressing 0 If multiple attendants are assigned a dial 0 call goes to Attendant 1 first If attendant 1 is busy the call goes to Attendant 2 The call contin...

Page 728: ...sions are not supported by the SLTA Related Programming l FF2 Trunk DTMF Pulse Dialing for Trunks Considerations DP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks Direct Trunk Access CPC S and CPC M Description Extensions can access a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Opera...

Page 729: ...eceive busy tone Operation To activate DND 1 Lift the handset 2 Dial 73 3 Replace the handset To cancel DND 1 Lift the handset 2 Dial 73 3 Replace the handset RelatedProgramming l FFl System Extension Class of Service l F F3 Extension Extension Class of Service Assignment Considerations l Callback Queuing will not ring an extension in DND When DND is cancelled the callback queuing request is indic...

Page 730: ...l Forwarding Intercom Calling CPC S and CPC M Descrip fions The DBS 824 provides two methods of intercom calling voice calling and tone calling Voice Calling With voice calling intercom calls are connected immediately without a ringing tone Tone Calling With tone calls a ringing tone is sent to the called extension System programming determines whether the DBS 824 uses voice or tone calling as a d...

Page 731: ...tions l When an extension s calling mode is set for voice calls a splash tone can be sent to alert the extension to the voice call System programming determines if the splash tone is provided l If an extension is onhook it will receive tone calls l The voice calling feature is not available for DISA incoming calls l Voice calls do not forward if Cover No Answer is turned on Last Number Redial CPC ...

Page 732: ...xtension at which you hear the Paging call 2 Press 77 Paging ceases and you are connected to the party trying to reach you Related Programming l FFl System Extension Class of Service l FF3 Extension Extension Class of Service Assignment Considerations l The Meet Me Answer feature cannot be used with Paging Group 00 l You can only use the Meet Me Answer feature at an extension that does not have an...

Page 733: ...3 Dial 2 at the busy tone or while the telephone is still ringing 4 Replace the handset To answer a Callback Request 1 Pick up the handset The phone issues intercom dial tone from the handset 2 Did w Your telephone automatically dials the extension that left the Callback Request To cancel a Callback Request 1 Lift the handset 2 fid W 3 Replace the handset Related Programming l FFI System Extension...

Page 734: ...age activated l Making a blind transfer to an extension to which you have previously sent a callback request will not cancel your callback request Offhook Voice Announce OHVA CPC S and CPC M Description Use the Offhook Voice Announce OHVA feature to interrupt a busy extension and then make an announcement that only the called party can hear Operation To make an OHVA 1 Lift the handset 2 Dial the d...

Page 735: ...k Voice Announcement to an SLT the SLT user and the other party will hear the announcement Pooled Trunk Access CPC S and CPC M Description The DBS 824 system is designed to accept from 4 to 8 outside lines These lines can be divided into seven Pooled Trunk groups The groups are numbered 9 and 81 86 Selecting a pooled trunk access number automatically selects a free trunk from the group Operation 1...

Page 736: ...aling 9 activates LCR if the LCR option is enabled Speed Dialing CPC S and CPC M Personal Speed Dial Description Frequently called numbers can be stored using the Personal Speed Dial feature Personal speed dial numbers are assigned to SLTs from attendant or key phones Operation To dial a Personal Speed Dial number 1 Pick up the handset 2 If necessary access an outside line 3 Dial 80 4 Dial the two...

Page 737: ...ion With CPC M in add on mode up to 200 System Speed Dial numbers 000 199 can be programmed at the Attendant Phone and can be used by any extension Operation To dial a system speed dial number 1 Pick up the handset 2 If necessary access an outside line 3 Dial 80 4 Dial the two digit system speed dial code 00439 or 000 199 Related Programming l FFl System Override Toll Restriction with SSD Numbers ...

Page 738: ...to Redial 3 6 Auto Repeat Dial 3 7 B Background music 1 10 Barge into busy line 5 6 Battery backup 1 12 Blind transfer DSLT4 14 key telephone 3 21 SLT5 14 Busy override attendant 2 4 DSLT 4 5 Index SLT 5 6 C Call coverage groups 3 8 duration display 3 10 forward ID code for voice mail 1 12 forwarding attendant control 2 6 DSLT 4 6 key telephone 3 10 SLT5 7 hold DSLT 4 9 key telephone 3 14 SLT5 10 ...

Page 739: ... busy override 4 5 call forwarding 4 6 call hold 4 9 callpark 10 call pickup 4 12 call transfer 4 14 call waiting4 16 camp on4 18 conference calls 4 20 dial 0 for attendant 4 21 direct call pickup 4 12 direct trunk access 4 21 DND 4 22 group call pickup 4 13 illustration 4 3 intercom calling 4 23 last number redial4 24 meet me answer 4 2 5 message waiting callback request 4 26 OHVA 4 27 onhook dia...

Page 740: ... 3 43 illustration 3 3 intercom calling 3 43 last number redia13 46 line appearances 3 47 meet me answer 3 54 message waiting callback request 3 55 ML MC0 separation 3 54 multi CO MCO appearances 3 51 multi line ML appearances 3 53 non appearing outside lines 3 58 offhook signaling 3 59 OHVA 3 60 one touch keys 3 62 one touch voice mail access 3 65 onhook dialing 3 67 personal speed dialing 3 75 p...

Page 741: ... DSLT4 27 key telephone 3 60 SLT 5 28 OHVA cah waiting text reply 3 28 One touch keys 3 62 voice mail access 3 65 voice mail transfer 2 14 Onhook dialing DSLT 4 29 key telephone 3 67 OPX adaptor 1 27 Override busy line 5 6 P Paging 1 28 meet me answer 3 54 4 25 5 26 Park attendant 2 5 DSLT4 10 key telephone 3 17 SLT5 11 PBX centrex compatibility 1 13 Personal speed dialing DSLT 4 32 key telephone ...

Page 742: ...g all versions 1 34 disuibured 1 34 longest idle 1 34 StatIon lockout 3 81 code assignment 2 17 3 8 1 Station message detail recording see SMDR 1 37 System hold 3 15 speed dialing DSLT4 33 key telephone 3 78 SLT 5 31 time and dare control 2 18 System features 1 1 account codes 1 3 answer supervision for voice mail 1 6 auto day mode 1 7 auto set relocation 1 8 background music 1 10 battery backup 1...

Page 743: ...82 TlUIlk access CO line key 3 30 direct 1 17 4 21 5 22 pooled 3 68 4 29 5 29 groups I 40 name assignment 141 queuing 142 Trunk to trunk transfer 3 82 U UNA 143 Universal night answer 143 V VAU 145 hunting priority 1 21 port assignment 145 Verified account codes 14 Voiceannounceunit see VAU P 45 Voice mail answer supervision 1 6 caII forward CD 1 12 ringing l 44 COS confinnacion 2 22 TRS class of ...

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