91
Symptom
Cause and solution
Cannot operate using the
controller
If the initial account has not been set for the AW-HE20, the unit
cannot be controlled from the AW-RP60/AW-RP150.
Please access this machine from a web browser and set up an
account.
If the user authentication function of AW-HE20 is enabled,
please make sure that the correct user name and password are
set on the controller.
The unit turns in the
opposite direction to the
one operated
Has the Install Position setting been selected correctly?
The reversal setting may have been established at the
controller if the unit is connected to the controller.
→ For details, refer to the operating instructions for the cont
roller.
Cannot access from a web
browser
Has a LAN cable of category 5e or above been connected to the
LAN connector for IP control <LAN LINK/ACT>?
Is the [LINK] LED of the LAN connector for IP control lit?
→
If it is not lit, it means that something is wrong with the connection
to the LAN or that the network at the connection destination is not
working properly.
Check the LAN cable for defective contacts, and check the wiring.
Is the power on?
→ If the uni
t’s status display lamp is off or lights up orange, it means
that the unit’s power is not on.
Has a valid IP address been set in the unit?
Is the same IP address setting being used by another unit?
→ Check out the IP addresses of the unit, access devic
es (personal
computer, etc.) and any other cameras.
Does the subnet mask setting match the network subnet of the
connection destination?
→ Check out the subnet mask settings of the unit and access
devices, and then consult with the network administrator.
Has the “Use a proxy server” setting been selected by the web
browser? (When the unit and the personal computer are
connected to the same subnet)
→ If a proxy server has been set using the [proxy setting] of the web
browser, it is recommended that a “Don’t use proxy” address be
selected as the unit’s IP address setting.
