Palm Zire 21, Handbook

Page: 183 / 196

Technical support
175
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support/zire21
or send an e-mail to your
regional Technical Support office.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please provide the following information:
■
The name and version of the operating system you are using
■
The actual error message or state you are experiencing
■
The steps you take to reproduce the problem
■
The version of handheld software you are using and available memory
To find version and memory information:
1.
Tap the Home icon .
2.
Tap the Menu icon .
3.
Select Info from the App menu.
NOTE
Palm works with developers of third-party add-on applications to
ensure the compatibility of these applications with your new Palm handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld. If you suspect that a third-party
application is adversely affecting the operation of your handheld, contact the
developer of the application.
4.
Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.