Packard Bell MAESTRO 191W Quick Start Quide Download Page 6

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to see if you are entitled to Service and Support from Your Dealer as a Packard Bell authorised service provider.
The Dealer’s contact information should be used instead of the contact information explained below.
Packard Bell understands your needs for product excellence as well as adequate Service and Support.
In order to supply the best Service and Support when necessary, Packard Bell will ask you for registration information
when you contact Packard Bell. The Customer will provide Packard Bell with the correct date of purchase in order to
obtain the Warranty Period. In case of doubt, the Customer will provide Packard Bell with a copy of the proof of purchase
(invoice or delivery note).
Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service and Support and
adequate assistance to you during the Warranty Period. Packard Bell will protect this personal data to its best effort and
may transfer this personal data to third party in order to ensure Service and Support is carried out.

3. W

ARRANTY COVERAGE

Packard Bell warrants that the Product is free from defect in material and workmanship for the Warranty Period set out
below and in the Country set out below. This Warranty is limited to the replacement of the Product or part recognised as
defective with an identical or comparable Product or part, new or equivalent to new.
This Warranty covers the repair, parts and labour included or exchange, as set out below, during the Warranty Period.
If you have purchased the Product together with a Packard Bell computer, then the Warranty Period documented in your
Packard Bell computer's warranty documentation applies. You can find this information on the Warranty & Service Sheet
included with your computer.

A different Warranty period may apply:

1. If the dealer where you have purchased your computer has supplied warranty documentation, then the Warranty

Period documented in the dealer's Warranty documentation applies.

2. If the Product has been purchased as stand-alone then the Warranty Period depends on the country of purchase:
- 2 Years: Belgium, Germany, Portugal, France
- 1 Year: All other countries. (Unless otherwise specified by your dealer)

Specifically for Liquid Crystal Display (“LCD”) screens:

Packard Bell strives to provide the highest quality LCD display products in the industry. Your Product meets the Class 2
specifications under the ISO 13406-2 industry guidelines for LCD monitors.
LCD monitors use a technology based on pixels. A pixel is a combination of three sub-pixels (red, green and blue) that
produce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens can be
comprised of whole pixels or sub-pixels either going dark, staying permanently lit or flashing.
The ISO 13406-2 standard allows for a certain number of pixel faults based on the number of total pixels in the monitor
(determined by the screen size). Packard Bell will replace an LCD monitor during the Warranty Period if it meets the fol-
lowing criteria:

Type 1: A full pixel is always visible on the screen, resulting in a white point.
Type 2: A full pixel never illuminate, resulting in a dark point.
Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colours (red,

green, blue, cyan, magenta, yellow). Or a continuously blinking pixel occurs.

Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2.
Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable and at

the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the
Country, Packard Bell may limit or extend the Warranty Period on the Product.

4. W

ARRANTY EXCLUSIONS

Size

Number of pixels

Type 1

Type 2

Type 3

Faulty Cluster 1

Faulty Cluster 2

Bright

Dark

Subpixel