Packard Bell EasyNote NS11HR Service Manual Download Page 159

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153

Index

antennas

replace

audio

controller

resolution

battery

remove

bay cover

remove

BIOS

password control

supported protocols

vendor

version

BIOS crisis disk

BIOS flash

BIOS recovery

BIOS flash

crisis disk

precautions

procedure

BIOS utility

access

Boot menu

Exit menu

Information menu

Main menu

navigate

Security menu

Bluetooth

chipset

module, replace

boot sequence

buttons

specification

card reader

remove card

chipset

Bluetooth

USB

wired Ethernet

wireless Ethernet

component replacement

antennas

battery

bay cover

Bluetooth module

cooling assembly

ESD prevention

hard drive

keyboard

LCD assembly lid

LCD front panel

LCD panel

LCD panel assembly

LCD panel hinge brackets

memory

microphone

optical drive

palm rest

power button board

preparatory steps

processor

safety reminders

speakers

system board

tape

tools

touchpad / fingerprint reader

board

USB board

webcam

wireless card

work space

conductive tape

connections

specification

controller

audio

keyboard

memory card reader

cooling assembly

replace

D2D Recovery

display

electrostatic discharge

error symptom-to-spare part

index

102

ESD, see electrostatic

discharge

external CD-ROM drive check

features

hard drive

HDD password

replace

hard drive bracket

remove

HDD password

description

intermittent problems

114

keyboard

controller

replace

keyboard or auxiliary input

device check

LCD assembly lid

replace

LCD front panel

replace

LCD panel

replace

LCD panel assembly

replace

LCD panel hinge brackets

replace

memory

install

remove

memory card

remove

memory card reader

controller

supported cards

memory check

100

microphone

replace

mylar tape

optical drive

replace

optical drive bezel

remove

optical drive bracket

Summary of Contents for EasyNote NS11HR

Page 1: ...EasyNote NS11HR SERVICEGUIDE ...

Page 2: ...d updates are available on the ACER CSD web For more information refer to http csd acer com tw Copyright 2010 Packard Bell is a registered trademark of Packard Bell BV All rights reserved All other brands and product names are trademarks or registered trademarks of their respective companies PRINTED IN TAIWAN Date Chapter Updates ...

Page 3: ...ooth 13 Wireless LAN 13 USB 13 Buttons Indicators Ports 14 Camera 14 Fans 14 Battery 15 Power supply 15 Power savings 16 Chapter 2 System utilities 17 BIOS setup utility 18 Navigating the BIOS setup utility 19 BIOS setup utility menus 19 BIOS recovery 28 Creating the Crisis Recovery disk 28 Performing a BIOS recovery 28 Running the Flash utility 29 Clearing a BIOS password 30 Unlocking the hard dr...

Page 4: ...acing the processor 73 Replacing the LCD panel assembly 76 Replacing the LCD front panel 79 Replacing the webcam 82 Replacing the LCD panel 84 Replacing the LCD panel hinge brackets 88 Replacing the microphone 90 Replacing the antennas 92 Replacing the LCD assembly lid 94 Chapter 4 Troubleshooting 97 Diagnosing problems 98 System test procedures 99 Testing the optical drive 99 Testing the keyboard...

Page 5: ...er 5 Connector locations 117 System board layout 118 Top view 118 Bottom view Discrete model 119 Bottom view UMA model 120 Chapter 6 FRU Field Replaceable Unit list 121 Introduction 122 Exploded diagram 122 FRU list 124 Appendix A Test compatible components 147 Introduction 148 Microsoft Windows 7 Compatibility Test 148 Appendix B Online support information 151 ...

Page 6: ...Contents iv ...

Page 7: ...CHAPTER1 1 System specifications Preface Features System block diagram Hardware specifications and configurations ...

Page 8: ... cases contact your regional offices or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may have a different pa...

Page 9: ... BGN WN6603LH 2x2 BGN Lan Intel WLAN TBD Taylor Peak 2x2 AGN System memory DDR3 SO DIMM Data rate supported 1066 1333 MT s Maximum memory 8 GB using two SO DIMM modules Display and graphics 14 0 WXGA LED LCD panel VGA controller Discrete model NVIDIA N12P GS or NVIDIA N12P GV with DDR3 800 1 GB or 2 GB VRAM with DDR3 800 1 GB or 2 GB VRAM UMA model Integrated in the Mobile Intel HM65 Express Chips...

Page 10: ...rophone Realtek Audio Codec ALC271X Supports Dolby Advanced Audio technology MS Sound compatible Communication Integrated webcam WLAN Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Lan ...

Page 11: ...s Physical specifications Dimensions 342 x 245 x 37 mm 13 46 9 64 1 46 in Weight 2 28 kg 5 027 lb including battery Environmental specifications Temperature Operating 32 F to 90 F 0 C to 35 C Non operating 4 F to 140 F 20 C to 60 C Humidity non condensing Operating 10 to 90 Non operating 5 to 95 ...

Page 12: ...CHAPTER 1 System specifications 6 System block diagram ...

Page 13: ... 1 GB or 2 GB VRAM UMA model Integrated in the Mobile Intel HM65 Express Chipset LAN Broadcom BCM57785X USB 2 0 Mobile Intel HM65 Express Chipset Bluetooth Foxconn Bluetooth ATH AR3011 BRM 2046 BT 2 1 BRM 2070 BT 2 1 BRM 2046 BT3 0 BRM 2070 BT 3 0 or ATH BU12 BT 3 0 Wireless LAN Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broad...

Page 14: ...fication version 2 1 System management bus specification version 2 0 AHCI support Microsoft XP Vista Windows 7 logo program Microsoft SLP 1 0 support Microsoft OA 2 0 2 1 support BIOS password control Manually set Item Specification Memory controller Built in Memory size 0 MB no on board memory SO DIMM socket number 2 sockets Supports maximum memory size 8 GB Supports SO DIMM type DDR3 synchronous...

Page 15: ...s 4 4 4 4 4 Drive Format Disks 2 2 2 2 2 Spindlespeed RPM 5400 5400 5400 5400 5400 Performance Specifications Buffer size MB 8 8 8 8 8 Interface SATA SATA SATA SATA SATA Max media transfer rate disk buffer Mbytes s 100 MB s3 3 0 GB s 3 0 GB s 3 0 GB s 3 0 GB s DC Power Requirements Voltage tolerance 5V DC 5 5V DC 5 5V DC 5 5V DC 5 5V DC 5 Item Specification Models HLDS Super Multi Drive GT32N GT34...

Page 16: ...andard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part CD RW HSRW Orange Book Part Volume1 Volume 2 Super Audio CD SACD Hybrid type US US RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General Authoring DVD R ...

Page 17: ... 500 1 or 650 1 Response time msec 8 Nominal input voltage VDD 3 3V Viewing angle degree Horizontal Right Left Vertical Upper Lower 45 45 20 45 Temperature range C Operating Storage shipping 0 to 50 40 to 60 Item Specification Keyboard controller Nuvoton NPCE795P Total number of keypads 86 87 91 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB po...

Page 18: ...rd with CPRM security Complies to MultiMediaCard Version 4 0 Supports Memory Stick and MS PRO media cards Supports xD Picture card and SmartMedia cards Item Specification Audio codec Realtek ALC271X_VB3 Audio onboard or optional Built in Mono or stereo Stereo Resolution 24 bit DAC and ADC Compatibility HD Audio Sampling rate 192 kHz maximum sample rate Internal microphone Internal speaker quantity...

Page 19: ... Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Lan Intel WLAN TBD Taylor Peak 2x2 AGN Data throughput 11 54 Mbps up to 270 Mbps for Draft N Protocol IEEE 802 11a IEEE 802 11b IEEE 802 11g Inte...

Page 20: ...three External display VGA port Ethernet RJ45 Headphone SPDIF Audio Out Microphone in DC in jack for AC adapter 5 in 1 card reader SD MMC MS MS PRO xD HDMI port with HDCP support Item Specification Model Chicony 1 3M CH9665SN CH_6A1_SP Liteon 1 3M LT9665AL LT6AASP LT6AASP 09P2BF127 LT_6A1_SP Suyin 1 3M SY9665SN SY_6A1_SP Interface USB 2 0 Resolution 1 3 MP 1280 x800 LED CPU temperature C Fan speed...

Page 21: ...ion Pack capacity 4400mAH Number of battery cell 6 Package configuration 3 cells in series 2 series in parallel Normal voltage 11 1V Charge voltage 12 6V max Item Specification Vendor Chicony Delta Liteon Hipro Input rating 90V AC to 264V AC 47Hz to 63Hz Maximum input AC current 1 7A max Output rating 19V DC 3 42A 65W ...

Page 22: ... turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA suspend PCMCIA suspend Audio power down Hard drive power down Optical drive power down Super I O low power mode Save to Disk S4 Also called Hibernation mode System saves all system states and data onto the disc prior to powering off the w...

Page 23: ...CHAPTER2 17 System utilities BIOS setup utility BIOS recovery Clearing a BIOS password Unlocking the hard drive ...

Page 24: ...o enter Setup prompt appears on the bottom of the screen Use the left and right arrow keys to move between selections on the menu bar Phoenix SecureCore Tiano Setup CPU Type CPU Speed IDE0 Model Name IDE0 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID Intel R Core TM i7 2720QM CPU 2 20GHz 90JAC2YBT ...

Page 25: ...e menus for configuring the various system functions These include Information Main Security Boot and Exit Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this information carefully when making changes to ...

Page 26: ...rial number Asset Tag Number Displays the system asset tag number Product Name Displays the official model name of the computer Manufacturer Name Displays the name of the computer manufacturer UUID Displays the computer s UUID universally unique identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Comput...

Page 27: ...d logo during POST and while booting When disabled BIOS setup is in conventional text mode and displays the system Summary Screen Disabled Enabled Network Boot When enabled a remote host with appropriate boot image can boot this computer only works with an Ethernet device Disabled Enabled F12 Boot Menu Enables or disables the Boot menu during POST Disabled Enabled Item Specific Help View or set th...

Page 28: ...s its AHCI and RAID functions when the computer boots up Note If you do not intend to use the AHCI or RAID features set this parameter to IDE to speed up the boot up time AHCI Mode IDE Parameter Description Option Supervisor Password Is Displays the supervisor password status Clear Set User Password Is Displays the user password status Clear Set HDD Password Is Displays the hard drive password sta...

Page 29: ...estrict a user s access to the Setup menus Only the following menus will be accessible System Time and System Date All Exit menu options excluding Load Setup Defaults Note A supervisor password must first be set before creating a user password If Password on Boot is enabled the user must enter the user password each time the notebook is turned on or wakes from Sleep Set HDD Password Press Enter to...

Page 30: ...try then press Enter You will be prompted to save the new password 4 Press Enter 5 Press F10 to save the password and close the Setup Utility Changing a password To change a password 1 Press or to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens 2 Type the current password then press Enter 3 Type a new pass...

Page 31: ... setting a user password Resetting a password If you have forgotten the user password the computer will continue to function normally but you will have limited access to the Setup utility If you have enabled the Password on Boot field and you forget the supervisor password you will not be able to boot up the computer The same thing applies if you forget the HDD password To clear a lost BIOS passwo...

Page 32: ...ges you made and close the Setup utility Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu Boot Priority Order F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu F5 F6 Enter F9 F10 Setup Defaults Save and Exit 2 IDE CD DVD Optiarc BD ROM BC 5540H 3 Network Boot BRCM MBA Slot 0400 v14 4 3...

Page 33: ...t F9 Discard Changes Discards all changes made to the Setup utility and loads previous configuration settings Save Changes Saves all changes made to the Setup utility Main Item Specific Help Equal to F10 save all changes of all menus then exit setup configure driver Finally resets the system automatically F1 Esc Help Exit Select Item Select Menu Change Values Select Sub Menu F5 F6 Enter F9 F10 Set...

Page 34: ...9j fd where JV40009j fd is the new BIOS image file 4 Copy the startup nsh file and the following folder and files to the USB storage device EFI folder BIOS cap PFlash efi CrisisRevocery efi BIOS image file 5 Eject and reconnect the USB storage device and make sure the files are saved to the device Performing a BIOS recovery To perform a BIOS recovery 1 Shut down the BIOS failed computer 2 Connect ...

Page 35: ... Rename the BIOS file as XXXXXXX FD 2 Copy the XXXXXXX FD file to a bootable USB device containing the Crisis Recovery disk files 3 Turn off the computer 4 Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port 5 Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button 6 Release the Fn Esc keys after POST ...

Page 36: ...page 43 5 Locate the G2201 gap 6 Use an electrical conductivity tool to short the two contacts on the hardware gap together 7 While resting the tool on the two contacts plug one end of the AC adapter into the DC power jack and plug one end to an electrical outlet 8 Press the power button to turn on the system 9 After the POST remove the tool from the hardware gap 10 Reinstall the battery pack and ...

Page 37: ...drive 1 Open the computer in a DOS environment 2 Type the following command A unlock6 XXXXX 00 where XXXXX is the HDD password error code 3 Press Enter to display the command options 4 Select option 2 upper case ASCII code then press Enter 5 Write down the generated master password 6 Reboot the computer 7 In the HDD password prompt type the master password generated in step 5 then press Enter ...

Page 38: ...CHAPTER 2 System utilities 32 ...

Page 39: ... the palm rest module Replacing the touchpad board Replacing the keyboard Replacing the speakers Replacing the power button board Replacing the USB board Replacing the Bluetooth module Replacing the system board Replacing the cooling assembly Replacing the processor Replacing the LCD panel assembly Replacing the LCD front panel Replacing the webcam Replacing the LCD panel Replacing the LCD panel h...

Page 40: ...metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Tape Some of the procedures in this guide involve removing tape that secures cables or components Two types of tape are used in this notebook Mylar non conductive tape is typically transparent with a red or brown tint Conductive tape is typically grey or silver in color I...

Page 41: ...s and screws lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms will not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task then plac...

Page 42: ...omponents 36 Required tools To disassemble the notebook you need the following tools Wrist grounding strap for ESD prevention Conductive mat for ESD prevention v Flat screwdriver v Phillips screwdriver v Non marring plastic scribe v ...

Page 43: ...k 3 Close the LCD panel 4 Disconnect the AC adapter 5 Disconnect the network cable and all peripheral devices connected to the notebook 6 Make sure there is no memory card on the card reader slot To remove a memory card a Push against the card as if you were pushing it further into the slot letting the card spring out b Pull the memory card out of its slot ...

Page 44: ...o remove the battery 1 Turn the notebook over so the base is facing up 2 Slide the battery release latch 3 Remove the battery out of the notebook Note The battery is highlighted with a yellow rectangle in the above image Follow local regulations for battery disposal ...

Page 45: ...he bay cover first Tools you need to complete this task Screws removed during this task 3 black M2 5 6 bay cover To remove the bay cover 1 Complete the steps in Preparing the notebook on page 37 2 Turn the notebook over so the base is facing up 3 Remove the bay cover screws Phillips 0 screwdriver Non marring plastic scribe ...

Page 46: ...CHAPTER 3 Replacing notebook components 40 4 Insert a non marring plastic scribe on the cover s notch to release the cover from the computer and then remove the cover ...

Page 47: ...is task 3 black M2 5 6 bay cover 1 black M2 3 hard drive 2 chrome M3 4 hard drive bracket To replace the hard drive 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the bay cover on page 39 3 Remove the hard drive screw Phillips 0 screwdriver Non marring plastic scribe ...

Page 48: ... need to use the bracket from the old hard drive go to step 6 6 Remove the screws that secure the hard drive bracket and then detach the drive from the bracket 7 Place the bracket on the new drive and secure it with the two screws removed in step 6 8 Slide the new hard drive into the hard drive compartment and make sure it s properly engaged to the SATA1 connector 9 Secure the new drive to the bas...

Page 49: ...ing the bay cover on page 39 3 Detach the barcode sticker 4 Unplug the antenna cables Note which color cable corresponds to each of the connectors 5 Move the antenna cables away from the wireless card screw Important The number of antenna cables varies depending on the type of wireless card installed on the notebook IEEE 802 11n cards typically have three antenna cables Other types of wireless car...

Page 50: ...rd at a 30 angle into the empty Mini Card slot The card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 9 Secure the new wireless card with the screw removed in step 6 10 Reconnect the antenna cables to the connectors 11 Reinstall the bay cover ...

Page 51: ...tep 5 4 Use a non marring plastic scribe to push out the latches on both sides of the memory slot until the module tilts upward 1 and then remove the memory module from its slot 2 5 Insert the new memory module at a 30 angle into an empty memory slot and then press it down until it clicks into place The module is keyed so it can only be inserted in one direction If the module does not fit make sur...

Page 52: ...M2 3 optical drive bracket To replace the optical drive 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the optical drive screw 4 Use the non marring plastic scribe to carefully push the optical drive out of the drive bay 1 and then slide the drive out 2 Phillips 0 screwdriver Non marring plastic scribe ...

Page 53: ...e 7 Remove the screw that secures the optical drive bracket and then detach the bracket from the drive 8 Attach the bezel to the new optical drive 9 Attach the bracket to the new optical drive and secure it with the screw removed in step 7 10 Slide the new optical drive into the drive bay and make sure it s properly engaged to the ODD1 connector 11 Secure the new drive to the system board with the...

Page 54: ...lm rest base side To replace the palm rest 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Complete the steps in Removing the bay cover on page 39 4 Remove the hard drive screw and then remove the hard drive from its compartment 5 If the notebook has a wireless card installed unplug the antenna cables Phillips 0 screwdriver Flat s...

Page 55: ...www packardbell com 49 6 Release the antenna cables from its latches 7 Remove the optical drive screw and then remove the optical drive 8 Remove the screws securing the palm rest on the base side ...

Page 56: ...st module from the base enclosure 4 14 Reconnect the touchpad cable to its system board connector 15 Place the new palm rest assembly on top of the base enclosure and press it down on all sides until it snaps into place 16 Close the LCD panel and turn the notebook over so the base is facing up 17 Secure the palm rest assembly with the screws removed in step 8 18 Reinstall the optical drive by perf...

Page 57: ...rd drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Note the orientation of the touchpad board for later reference in installing the new touch...

Page 58: ...the Replacing the palm rest module procedure on page 48 13 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 14 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 15 If you have disconnected any wireless antennas reconnect them now 16 Reinstall the bay cover 17 Reinstall the batte...

Page 59: ...ep 8 12 black M2 2 keyboard frame indicated by A in step 16 10 black M1 4 3 keyboard frame indicated by B in step 16 To replace the keyboard 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Complete the steps in Removing the bay cover on page 39 Caution The keyboard is connected to the notebook through the keyboard cable Disconnect...

Page 60: ...rive screw and then remove the hard drive from its compartment 5 If the notebook has a wireless card installed unplug the antenna cables 6 Release the antenna cables from the latches securing them 7 Remove the optical drive screw and then remove the optical drive ...

Page 61: ...p side of the keyboard frame and insert a small flat blade screwdriver or non marring scribe into each gap to separate the keyboard frame from the base enclosure 11 Once the top side is separated pry loose the left and right sides of the keyboard frame until all the retaining tabs have been released 12 Flip the keyboard over to access to the keyboard cable 1 13 Unlock the system board s keyboard c...

Page 62: ...notebook components 56 14 Unlock the system board s power button board cable connector and then remove the cable 15 Lay the keyboard frame down 16 Remove the screws securing the keyboard 17 Lift the keyboard from the frame ...

Page 63: ...s into place 23 Close the LCD panel and turn the notebook over so the base is facing up 24 Secure the keyboard frame with the screws removed in step 8 25 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 26 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 27 Reinstall ...

Page 64: ...ps in Preparing the notebook on page 37 2 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 3 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 4 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 5 Remove the keyboard by performing s...

Page 65: ...speaker cable to the power button board 13 Secure the speaker cable on the keyboard frame latches 14 Cover the speaker cable with mylar tape 15 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 16 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 17 Reinstall the optical drive by per...

Page 66: ...CHAPTER 3 Replacing notebook components 60 19 If you have disconnected any wireless antennas reconnect them now 20 Reinstall the bay cover 21 Reinstall the battery ...

Page 67: ...ebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Re...

Page 68: ...er button board cable connector and then close the clip to lock the cable in place 14 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 15 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 16 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive...

Page 69: ...eparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure ...

Page 70: ...ocedure on page 53 11 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 12 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 13 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 14 If you have disconnected any wire...

Page 71: ...y performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Disconnect the Bluetooth cable from its system board connector 1 and then detach the Bluetooth modul...

Page 72: ...page 48 10 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 11 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 12 If you have disconnected any wireless antennas reconnect them now 13 Reinstall the bay cover 14 Reinstall the battery ...

Page 73: ...s in the Adding or replacing memory modules section on page 45 4 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 43 5 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 6 Remove the optica...

Page 74: ...1 and then remove the USB board cables from their system board connectors 2 12 Disconnect the LCD cable from its system board connector 13 Remove the system board screw Note A circuit board that is 10 cm2 has been highlighted with a yellow rectangle as shown in the previous image Follow the local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yello...

Page 75: ... with the screw removed in step 13 20 Reconnect the DC input LCD and USB board cables to their system board connectors 21 Reinstall the USB board by performing steps 8 9 of the Replacing the USB board procedure on page 63 22 Reinstall the Bluetooth module by performing step 7 of the Replacing the Bluetooth module procedure on page 65 23 Reinstall the keyboard by performing steps 21 24 of the Repla...

Page 76: ...cing the keyboard procedure on page 53 13 black M2 5 6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2 3 system board To replace the cooling assembly 1 Complete the steps in Preparing the notebook on page 37 2 Remove the system board by performing steps 1 15 of the Replacing the system board procedure on page 67 3 Tur...

Page 77: ...al times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing 9 Apply just enough thermal grease to evenly coat the surface of the processor die 10 Place the new cooling assembly on the system board and tighten its captive screws to secure it in place Follow the sequence of the number beside each screw when securing the cooling assembly C...

Page 78: ...on page 65 16 Reinstall the USB board by performing steps 8 9 of the Replacing the USB board procedure on page 63 17 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 18 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 19 Reinstall the optical drive by performing steps 10 and 11 of ...

Page 79: ...rd procedure on page 53 13 black M2 5 6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2 3 system board To replace the processor 1 Complete the steps in Preparing the notebook on page 37 2 Remove the system board by performing steps 1 15 of the Replacing the system board procedure on page 67 3 Remove the cooling assemb...

Page 80: ...sor die 10 Reinstall the cooling assembly by performing steps 10 11 of the Replacing the cooling assembly procedure on page 70 11 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 12 Reconnect the LCD USB board and Bluetooth module cables to their system board connectors 13 Reinstall the Bluetooth module by performing step 7 of the Repl...

Page 81: ...of the Replacing the optical drive procedure on page 46 18 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 19 If you have disconnected any wireless antennas reconnect them now 20 Reinstall the bay cover 21 Reinstall the battery ...

Page 82: ...s in Removing the bay cover on page 39 and then unplug the antenna cables If there s no wireless card installed proceed to step 3 3 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the...

Page 83: ...then perform step 9 to release the antenna cables from the palm rest 9 Release the antenna cables from the adhesive tabs and latches securing them 10 Carefully open the LCD panel to its fully extended position 11 Remove the LCD hinge screws securing the LCD assembly 12 Lift the LCD panel assembly up and away from the notebook ...

Page 84: ...oard by performing steps 19 and 20 of the Replacing the system board procedure on page 67 17 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 18 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 19 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optica...

Page 85: ...rd frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel To replace the LCD front panel 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on ...

Page 86: ...l with screws removed in step 4 9 Return the LCD front panel screw covers to their places 10 Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 11 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 12 Reinstall the keyboard by performing steps 21 24 of the Replacing ...

Page 87: ...www packardbell com 81 16 If you have disconnected any wireless antennas reconnect them now 17 Reinstall the bay cover 18 Reinstall the battery ...

Page 88: ...tep 8 of the Replacing the keyboard procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel To replace the webcam 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of ...

Page 89: ...age 76 9 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 10 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 11 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 12 Reinstall the optical drive by performing steps 10 and...

Page 90: ...Replacing the keyboard procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel 4 chrome M2 5 4 LCD panel To replace the LCD panel 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performi...

Page 91: ...www packardbell com 85 5 Remove the LCD panel bracket screws 6 Disconnect the microphone cable 7 Remove the LCD panel from the LCD assembly lid 8 Turn the LCD on its front to access the LCD webcam cable ...

Page 92: ...sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place 16 Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 17 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 18 Reinstall the keyboard by performing steps ...

Page 93: ... Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 22 If you have disconnected any wireless antennas reconnect them now 23 Reinstall the bay cover 24 Reinstall the battery ...

Page 94: ...board procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel 4 chrome M2 5 4 LCD panel 4 chrome M2 3 LCD panel hinge brackets To replace the LCD 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front p...

Page 95: ...lacing the LCD panel assembly procedure on page 76 10 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 11 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 12 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 13 Reinstall...

Page 96: ...g the keyboard procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel 4 chrome M2 5 4 LCD panel To replace the microphone 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing step...

Page 97: ... LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 10 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 11 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 12 Reinstall the palm rest module by performing steps 14 17 of the Repla...

Page 98: ...g the keyboard procedure on page 53 1 black M2 3 system board 4 black M2 5 6 LCD panel hinges 2 black M2 5 5 LCD front panel 4 chrome M2 5 4 LCD panel To replace the antennas 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps ...

Page 99: ... in place 9 Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 10 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 11 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 12 Reinstall the palm rest module by performing...

Page 100: ... on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Remove the LCD panel by performing steps 4 7 of the Replacing the LCD panel procedure on page 84 5 If you are going to use the same webcam microphone and wireless antennas remove these items from the old LCD assembly lid and attach them to the new one Refer to the related re...

Page 101: ... the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 12 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 13 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 14 If you have disconnected any wireless antennas reconnect them no...

Page 102: ...CHAPTER 3 Replacing notebook components 96 ...

Page 103: ...oubleshooting Diagnosing problems System test procedures Power On Self Test POST error message Index of error messages Phoenix BIOS beep codes Symptom to FRU error messages Intermittent problems Undetermined problems ...

Page 104: ... can give false errors and invalid system responses Symptoms Verified Go To Power failure The power indicator does not go on or stay on Testing the power system on page 100 POST does not complete No beep or error codes are indicated Power On Self Test POST error message on page 102 Undetermined problems on page 115 POST detects an error and displayed messages on screen Index of error messages on p...

Page 105: ...nexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable is connected correctly run the Keyboard Test If the tests detect a keyboard problem do the following one at a time To correct the problem 1 Reconnect the keyboard cable to the system board 2 Replace the keyboard 3 Replace the syste...

Page 106: ... power problem complete the appropriate power supply check Check the power adapter on page 100 Check the battery pack on page 101 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug See the following figure If the voltage is not correct replace the power adapter If the voltage is within the range do the following R...

Page 107: ...ture Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Testing the touchpad If the touchpad doesn t work do the following actions one at a time to correct the problem To test the touchpad 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board...

Page 108: ...toms classified by function Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the notebook Do not replace a non defective FRU Important Most of the error messages occur during POST Some of them display information about a hardware device such as the amount of memory install...

Page 109: ...r replace the hard disk drive Test or replace the system board Stuck Key See Testing the keyboard or auxiliary input device on page 99 Keyboard error See Testing the keyboard or auxiliary input device on page 99 Keyboard Controller Failed See Testing the keyboard or auxiliary input device on page 99 Keyboard locked Unlock key switch Unlock the external keyboard Monitor type does not match CMOS Run...

Page 110: ...he drive is defined with the proper diskette type in the BIOS Setup Utility System cache error Cache disabled Test or replace the system board CPU ID Test or replace the system board DMA Test Failed Test or replace the SO DIMM Test or replace the system board Software NMI Failed Test or replace the SO DIMM Test or replace the system board Fail Safe Timer NMI Failed Test or replace the SO DIMM Test...

Page 111: ...DIMM Test or replace the LED board Test or replace the system board No beep power on indicator turns on and LCD is blank Test the power source battery pack and power adapter See Testing the power system on page 100 Reconnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system b...

Page 112: ...initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller...

Page 113: ...nd devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test...

Page 114: ...Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize hard disk controllers 91h Initialize...

Page 115: ...B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error display function C4h Initiali...

Page 116: ...t Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segm...

Page 117: ... displaying extra horizontal or vertical lines Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Symptom Error Action in Sequence The notebook shuts down during operation Test the power source battery pack and power adapter See Testing the power system on page 100 Test or replace the battery pack Test o...

Page 118: ...ace the keyboard Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board The notebook doesn t enter standby mode after closing the LCD Make sure that the magnet is in the magnet holder For more information see Replacing the LCD panel on page 84 Test or replace the system board The system doesn t resume from hibernation mode Check the ...

Page 119: ...ectly Test or replace the USB board Test or replace the system board Printer problems Run the printer self test Reinstall the printer driver Test or replace the printer cable Test or replace the printer Test or replace the system board Symptom Error Action in Sequence The keyboard one or more keys does not work Reconnect the keyboard cable Test or replace the keyboard Test or replace the system bo...

Page 120: ...mic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists To analyze an intermittent problem 1 Run the advanced diagnostic test for the system board in loop mode at least ten times If any error is detected replace the FRU If no error is detected do not replace any FRU 2 Rerun the test to verify that there are no more errors ...

Page 121: ...ect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive s SO DIMM Optical drive 4 Turn on the notebook 5 Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU If the problem does recur replace the following FRUs one at a time System board LCD assem...

Page 122: ...CHAPTER 4 Troubleshooting 116 ...

Page 123: ...CHAPTER5 117 Connector locations System board layout ...

Page 124: ...connector 9 RTC1 Battery 3 USBCN2 USB board cable connector 10 CHARGE R_LED1 Battery charge indicator 4 USBCN1 USB board cable connector 11 MEDIA_ LED1 Hard drive activity indicator 5 SW_R1 Right touchpad button 12 COM_ LED1 Bluetooth Wireless network indicator 6 SW_L1 Left touchpad button 13 PWRCN1 Power button board cable connector 7 PWR_ LED1 Power indicator 14 LCD1 LCD cable connector ...

Page 125: ...M card slot 13 WLAN1 WLAN module slot 4 DCIN1 DC power cable connector 14 G2201 Clear password hardware gap 5 RJ45 Ethernet jack 15 G2101 Clear CMOS hardware gap 6 FAN1 Fan connector 16 HDD1 HDD connector 7 CRT1 Monitor port 17 PCH1 Mobile Intel HM65 Express Chipset 8 HDMI1 HDMI out port 18 ODD1 SATA optical drive connector 9 USB1 USB port 1 19 VGA1 NVIDIA GeForce graphics controller 10 USB2 USB p...

Page 126: ... slots 1 and 2 3 SIM1 SIM card slot 13 WLAN1 WLAN module slot 4 DCIN1 DC power cable connector 14 G2201 Clear password hardware gap 5 RJ45 Ethernet jack 15 G2101 Clear CMOS hardware gap 6 FAN1 Fan connector 16 HDD1 HDD connector 7 CRT1 Monitor port 17 PCH1 Mobile Intel HM65 Express Chipset 8 HDMI1 HDMI out port 18 ODD1 SATA optical drive connector 9 USB1 USB port 1 10 USB2 USB port 2 ...

Page 127: ...CHAPTER6 121 FRU Field Replaceable Unit list Introduction Exploded diagram FRU list ...

Page 128: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines Exploded diagram Importa...

Page 129: ... assembly lid 2 LCD panel 3 LCD front panel 4 Right LCD panel hinge bracket 5 Optical drive 6 System board 7 Hard drive 8 USB board 9 Base enclosure 10 Bay cover 11 Cooling assembly 12 Keyboard frame 13 Palm rest 14 Right LCD panel hinge bracket ...

Page 130: ...69AW LV5 LOWPROFILE LED LF YELLOW UMA ADP LITEON 65W 19V PA 1650 69AW LV5 L AP 06503 024 ADAPTER 65W 19V 3PIN HIPRO HP A0652R3B 1LF LV5 LED LF YEL LOW ADP 65W 19V 3P HP A0652R3B 1LF AP 06503 029 ADAPTER 65W 19V CHICONY POW CPA09 A065N1 LV5 LOWPROFILE LED LF YELLOW UMA ADP 65W 19V LV5 CPA09 A065N1 LOW PROFILE AP 0650A 012 ADAPTER DELTA 90W 19V 1 7X5 5X11 BLUE ADP 90CD DBH LV5 LED LF ADP 90W 19V 3P ...

Page 131: ... SAM SUNG AS10D LI ION 3S2P SAM SUNG 6 CELL 4400MAH MAIN COMMON ID AS10D61 BTY PACK LI SDI 6C 2 2AH SDI BT 00605 062 BATTERY SIMPLO AS10D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS10D71 BTY PACK LI PANA 6C 2 2AH SMP BT 00606 008 BATTERY SIMPLO AS10D LI ION 3S2P LGC 6 CELL 4400MAH MAIN COMMON ID AS10D73 BTY PACK LI LG 6C 2 2AH SMP BT 00607 125 BATTERY SIMPLO AS10D LI ION 3S2P SAMSUNG 6 ...

Page 132: ...25 BGN 2X2 HM NI 23600 066 WIRELESS LAN BOARD FOX CONN ATHEROS HB97 2X2 BGN HM T77H167 07 WLAN 802 11BGN 2X2 ATHEROS HB97 HM 54 03346 481 WIRELESS LAN BOARD LITEON ATHERIS HB97 2X2 BGN HM WN6603AH WLAN 802 11BGN ATHEROS HB97 2X2 BGN HM 54 03346 411 WIRELESS LAN BOARD 802 11BG FOXCONN T77H121 01 ATHEROS AR9285 HB95 WLAN 802 11BG ATHEROS AR9285 HB95 FOR NI 23600 077 Bluetooth module BLUETOOTH BOARD ...

Page 133: ...CC_SJV40_JH 50 4IR02 001 DC in cable DC IN CABLE 65W C A DC IN 65W MEC 50 4IT06 031 DC IN CABLE 65W C A DC IN 65W HL 50 4IT06 001 DC IN CABLE 65W C A DC IN 65W HT 50 4IT06 011 DC IN CABLE 65W C A DC IN 65W CMI 50 4IT06 021 DC IN CABLE 90W C A DC IN WEC 50 4IT01 031 DC IN CABLE 90W C A DC IN 90W HL 50 4IT01 001 DC IN CABLE 90W C A DC IN 90W HT 50 4IT01 011 DC IN CABLE 90W C A DC IN 90W CMI 50 4IT01...

Page 134: ...K CODE 5A 250V 3P UK BK 27 01518 541 POWER CORD 7A 125V 2PIN JAPAN CODE JAPAN 7A 125V 2P BK 27 01518 551 POWER CORD 10A 3PIN BK DEN MARK CODE DENMARK 2 5A 250V 3P BK 27 01518 671 POWER CORD 10A 250V 3PIN DENMARK BK CODE 10A 250V 3P DENMARK BK 27 01518 561 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA CODE SOUTH AFRICA 16A 250V BK 27 01518 681 POWER CORD 16A 250V SOUTH AFRICA BK CODE 16A 250V SOUTH AFRI...

Page 135: ...8 761 POWER CORD 2 5A 125V USA CORD USA W CNS 2 5A 125V 8121 27 01518 A11 POWER CORD 2 5A 125V 1 8M BLACK TAIWAN ESE POWER CORD TAIWANESE BLACK 1 8 27 01518 781 POWER CORD 10A 250V 1 8M BRAZIL BLK POWER CORD BRAZIL BLK 1 8M 27 01518 A41 POWER CORD ACA ACNZ POWER CODE ACA ACNZ ANNIE 27 03218 051 POWER CORD 7 5A 250V 3P AUS TRALIA BK CODE 7 5A 250V 3P AUSTRALIA BK 27 03218 021 POWER CORD 7A 125V 2PI...

Page 136: ...CARD DUMMY CARD SJV40 42 WVH01 002 Base enclosure LOWER CASE 60 L CAS ASSY SJV40HR NON 3G 60 WVH01 001 Bay cover UNITLOAD COVER ASSY_60_BIG_DOOR_SJV40 42 WVH01 001 Keyboard frame KEYBOARD FRAME W SPEAKER ASSY 60 UCASE SJV40 60 WVH01 002 Palm rest PALMREST BLACK 60_SJV40HR_PALMREST_ASSY_LRON_ GRAY 60 WVH01 003 Keyboard bracket KEYBOARD SUP PORT W POWER BUTTON BOARD CABLE ASSY _KB_BAT_SJV40 60 WVH01...

Page 137: ...H 34 4IR06 011 LCD panel left bracket LCD HINGE LEFT HINGE LCD L SJV40 34 4IR07 021 LCD HINGE LEFT HINGE SJV40 L JL 34 4IR07 001 LCD HINGE LEFT HINGE SJV40 L XH 34 4IR07 011 LCD front panel LCD BEZEL 14 W CAMERA HOLE 60 ASSY LCD BEZEL SJV40 60 WVH01 005 LCD assembly lid LED LCD COVER 14 IMR BLACK W ANTENNA 2 MICROPHONE ASSY LCD PANEL NON 3G SJV40 60 4IR12 021 LED LCD COVER 14 IMR BLACK W ANTENNA 2...

Page 138: ...0RS KU 00801 040 ODD PANASONIC SUPER MULTI DRIVE 12 7MM TRAY DL 8X UJ890A LF W O BEZEL SATA HF WINDOWS 7 ODD SM 12 7 HF W7 PCC UJ890A KU 00805 049 ODD PANASONIC SUPER MULTI DRIVE 12 7MM TRAY DL 8X UJ8A0 LF W O BEZEL SATA HF WINDOWS 7 FOXCONN YEN TAI FACOTRY ODD SM 12 7 PANASONIC UJ8A0 W O BZL WIN7 KU 00807 070 ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT32N R5 2 LF W O BEZEL SATA WITH RENESAS S...

Page 139: ...G KC 25401 DM P CPU INTEL CORE I7 I7 2620M PGA 2 7G 35W 2 4 IC CPU SANDY BRIDGE I7 2620M 2 7G 35W PG KC 26201 DM P CPU INTEL CORE I7 I7 2630QM PGA 2 0G 45W 4 8 IC CPU SANDY BRIDGE I7 2630QM 2 0G 45W P KC 26301 QM P CPU INTEL CORE I7 I7 2720QM PGA 2 2G 45W 4 8 IC CPU SANDY BRIDGE I7 2720QM 2 2G 45W P KC 27201 QM P CPU INTEL CORE I7 I7 2820QM PGA 2 3G 45W 4 8 IC CPU SANDY BRIDGE I7 2820QM 2 3G 45W P...

Page 140: ...3 HDD MODULE 500G 5400RPM 2 5 SATA HDD 500GB5 4KS FOR SJV40_HRP HDD SEAGATE 2 5 5400RPM 500GB ST9500325AS 9H H134 189 WYATT WITH NEW PCB SATA 8MB LF F W 0001SDM1 HDD 500GB SEAGATE ST9500325AS 5400RPM KH 50008 021 HDD 2 5 5400RPM 500GB TOSHIBA MK5065GSX LIBRA SATA LF F WGJ001J HDD 500GB TOSHIBA MK5065GSX KH 50001 017 HDD HGST 2 5 5400RPM 500GB HTS545050B9A30 0 PANTHER B SATA LF F W C60F DISK IMBALA...

Page 141: ...0001SDM1 HDD 750GB SEAGATE ST9750423AS 5400RPM KH 75008 009 HDDTOSHIBA2 5 5400RPM 750GB MK7559GSX 375G P CAPRI CORN BS 4K DRIVE SATA 8MB LF HF F W GNDD3J HDD 750GB TOSHIBA MK7559GSX 5 4K 4Ksecto KH 75001 011 HDD HGST 2 5 5400RPM 750GB HTS547575A9E38 4 0J15083 JET B 375G P SATA 8MB LF F W DA3872 HDD 750GB HGST HTS547575A9E384 5400RPM KH 75004 001 HDD WD 2 5 5400RPM 750GB WD7500BPVT 22H XZT1 ML375M ...

Page 142: ...1630AS1 AR ARABIC GF4T 90 4IR07 C0A KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BELGIUM TEXTURE KB MP 10K26B0 442 BELGIUM GF4T 90 4IR07 S1A KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BELGIUM TEXTURE KB V121630AK1 BE BELGIUM GF4T 90 4IR07 C1A KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACKBRAZILIAN PORTUGUESE TEXTURE KB MP 10K26PA 442 BRAZILI...

Page 143: ...F4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK DANISH TEXTURE KB V121630AK1 DM DANISH GF4T 90 4IR07 C0D KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK GERMAN TEXTURE KB MP 10K26D0 442 GERMAN GF4T 90 4IR07 S0G KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK GERMAN TEXTURE KB V121630AK1 GR GERMAN GF4T 90 4IR07 C0G KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 8...

Page 144: ... S2A KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FR ARA BIC TEXTURE KB V121630AK1 FA FRENCH ARABIC GF4T 90 4IR07 C2A KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTURE KB MP 10K26F0 442 FRENCH GF4T 90 4IR07 S0F KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTURE KB V121630AK1 FR FRENCH GF4T 90 4IR07 C0F KEYBOARD GATEWAY GF4...

Page 145: ...GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK US INTER NATIONAL W HEBREW TEX TURE KB V121630AS1 HB US INT HEBREW GF4T 90 4IR07 C0H KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK ITALIAN TEXTURE KB MP 10K26I0 442 ITALIAN GF4T 90 4IR07 S0E KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK ITALIAN TEXTURE KB V121630AK1 IT ITALIAN GF4T 90 4IR07 C0E KEYBOARD GATE...

Page 146: ...RD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORWE GIAN TEXTURE KB V121630AK1 NW NORWEGIAN GF4T 90 4IR07 C0N KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORDIC TEXTURE KB MP 10K26DN 442 NORDIC GF4T 90 4IR07 S1K KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORDIC TEXTURE KB V121630AK1 NE NORDIC GF4T 90 4IR07 C1K KEYBOARD GATEWAY GF4T_G11B GF4T INT...

Page 147: ...D GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SLO CRO TEXTURE KB V121630AK1 SV SLOVENIA GF4T 90 4IR07 C1F KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWEDEN TEXTURE KB MP 10K26S0 442 SWEDEN GF4T 90 4IR07 S0W KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWEDEN TEXTURE KB V121630AK1 SD SWEDEN GF4T 90 4IR07 C0W KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL...

Page 148: ...4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK TURKISH TEXTURE KB V121630AK1 TR TURKISH GF4T 90 4IR07 C0T KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK CHINESE TEXTURE KB MP 10K23RC 442 CHINESE GF4T 90 4IR07 S02 KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK CHINESE TEXTURE KB V121630AS1 CH CHINESE GF4T 90 4IR07 C02 KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STAND...

Page 149: ... LF 220NIT 8MS 500 1 LCD 14 HD AU B140XW01 V8 G LK 1400D 008 LED LCD SAM SUNG 14 WXGA GLARE LTN140AT01 G04 LF 220NIT 8MS 500 1 LCD 14 HD SEC LTN140AT01 G04 LK 14005 010 LED LCD LPL 14 WXGA GLARE LP140WH1 TLA2 LF 220NIT 8MS 500 1 LCD 14 HD LG LP140WH1 TLA2 LED LK 14006 015 LED LCD LPL 14 WXGA GLARE LP140WH4 TLC1 LF 220NIT 16MS LCD 14 WXGA LG LP140WH4 TLC1 LK 14008 004 LED LCD CMI 14 WXGA GLARE BT14...

Page 150: ...RY W O CPU MEMORY NON 3G SJV40_HR MB 12PGS HY8 1G NON3G PB MB BRT01 001 Memory SODIMM 1GB DDRIII 1333MHZ KINGSTON ACR128X64D3S13 33C9 LF 128 8 0 065UM SODIMM 1G ACR128X64D3S1333C9 KN 1GB0H 017 SODIMM 1GB DDRIII 1333MHZ SAMSUNG M471B2873FHS C H9 LF 128 8 46NM SODIMM 1G M471B2873FHS CH9 KN 1GB07 004 SODIMM 1GB DDRIII 1333MHZ A DATA AD73I1A0873EU LF 128 8 0 065UM SODIMM 1G AD73I1A0873EU DDR3 1333MHZ ...

Page 151: ...DIMM 2G AD73I1B1674EU DDR3 1333MHZ KN 2GB0B 026 SODIMM 2GB DDRIII 1333MHZ HYNIX HMT325S6BFR8C H9 LF 256 8 46NM SODIMM 2G HMT325S6BFR8C H9N0 KN 2GB0C 006 SODIMM 4GB DDRIII 1333MHZ ELPIDA EBJ41UF8BAS0 D J F LF 256 8 0 055UM SODIMM 4G EBJ41UF8BAS0 DJ F KN 4GB0G 003 SODIMM 4GB DDRIII 1333MHZ SAMSUNG M471B5273CH0 C H9 LF 256 8 46NM SODIMM 4G M471B5273CH0 CH9 KN 4GB09 001 SODIMM 4GB DDRIII 1333MHZ HYNIX...

Page 152: ...0 8MM 86 00E12 536 SCREW M2 L3 BLACK ZN M2 L3 BLACK ZN 86 FR901 001 SCRW TAPPING MACHINERY M2 SCRW TAPPING MACHINERY M2 LCASE SJV40 86 00P55 522 SCRW SELF TAP PING M1 4 SCRW SELF TAPPING M1 4 UCASE SJV40 86 00P54 5Q2 SCREW M2 5 L5 BLACK ZN NYLOK M2 5 L5 BLACK ZN NYLOK 86 TK501 001 SCREW M2 5X4L NI NYLOK SCRW M2 5X4L NI NYLOK 86 00H36 534 ...

Page 153: ...APPENDIXA 147 Test compatible components Introduction Microsoft Windows 7 Compatibility Test ...

Page 154: ...h Devices Bluetooth Stereo Headset ModeNum HT820 Motorola Bluetooth mouse ModeNum 097855020512 Logitech Motorola Bluetooth Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monito Dell UltraS...

Page 155: ...ync Techworks 4 Port USB2 0 Mini HUB OW4PTUSBHB Techworks USB Keyboard Mouse First Wheel Mouse Logitech Internet Navigator Keyboard Logitech Dell L30U 0N242F USB Keybaord Dell USB ODD DVD R RW Usb2 0 Plextor USB Printer HP Deskjet F4280 All in One Printer Scanner Copier 1200x2400dpi HP USB Speaker Joystick iFun USB Speaker JS1200UA JS Dell USB Speaker Dell USB Storage Drive 6 IN 1 Flash Card Reade...

Page 156: ...nd Turbo 200X 2GB MMC Card A DATA SD Card 4GB SD PRO Memory Card RiDATA SanDisk multi use SD Class2 Memory Card 2GB SanDisk SD card 2GB 150x Hi Speed Apacer SanDisk microSDHC 4GB Card with Adapter SanDisk Kingston SDHC SD4 32GB Card Kingston XD Card OLYMPUS XD Picture Card M 2GB Speed Card OLYMPUS FUJIFLM XD Picture Card TypeM 2GB FUJIFLM Item Device name Vendor ...

Page 157: ...APPENDIXB 151 Online support information ...

Page 158: ...wnload information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed inf...

Page 159: ... 61 preparatory steps 37 processor 73 safety reminders 34 speakers 58 system board 67 tape 34 tools 36 touchpad fingerprint reader board 51 USB board 63 webcam 82 wireless card 43 work space 35 conductive tape 34 connections specification 14 controller audio 12 keyboard 11 memory card reader 12 cooling assembly replace 70 D D2D Recovery 22 display 6 E electrostatic discharge 34 error symptom to sp...

Page 160: ...replace 58 specification buttons 14 ports 14 status indicators 14 status indicators specification 14 supervisor password change 24 clear 30 description 23 remove 25 set 23 system block diagram 6 check procedures 99 system board bottom view 119 120 replace 67 top view 118 T touchpad check 101 touchpad fingerprint reader board replace 51 U undetermined problems 115 USB chipset 13 USB board replace 6...

Page 161: ......

Page 162: ...MAN NV5x SVC GDE R1 04 09 ...

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