Overland Storage NEO S-Series Service Manual Download

Page: 26 / 45

NEO S-Series User Guide

10400666-001

Page 26

Error

Code

Description

User Action

Critical Component Status

Drive sled not present
The sub code indicates
which drive sled is
affected
Example:
Sub code 01: drive sled #1

Retry operation; if not
successful contact technical
support

Drive probably defect

•

Check if drive sled is completely

inserted

•

Drive sled controller defect.

•

Drive defect.

Drive Hardware Error
The sub code indicates
which drive is affected
Example:
Sub code 01: drive #1

Cycle Power, after several
occurrences contact
technical support

Drive probably defect

Drive Load Timeout
Drive has run in a timeout
while loading a tape
The sub code indicates
which drive is affected

Retry operation; if not
successful contact technical
support

Drive probably defect

•

Drive leader bent.

•

Drive initialize repeatedly.

•

Drive defect (no function).

Drive Unload Timeout
Drive has run in a timeout
while unloading a tape
The sub code indicates
which drive is affected

Retry operation; if not
successful contact technical
support

Drive probably defect

•

Drive leader bent.

•

Drive initialize repeatedly.

•

Drive defect (no function).

Invalid drive command

Retry operation; if not
successful contact technical
support

Drive probably defect

Invalid drive parameter

Retry operation; if not
successful contact technical
support

Drive probably defect

SDCI microcode error

Retry operation; if not
successful contact technical
support

Drive probably defect

Drive logged out

Retry operation; if not
successful contact technical
support

Drive probably defect

Internal SCSI command
failed with check
condition

Retry operation; if not
successful contact technical
support

Drive probably defect

Internal SCSI command
timeout

Retry operation; if not
successful contact technical
support

Drive probably defect

Table 2

Error codes

Summary of Contents for NEO S-Series

Page 1: ...Overland Storage NEO S Series Tape Library Service Manual January 2015 10400666 001 ...

Page 2: ...d intended to illustrate the use of the software Any resemblance to actual companies or individuals whether past or present is coincidental PROPRIETARY NOTICE All information contained in or disclosed by this document is considered proprietary by Overland Storage By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in t...

Page 3: ...on 9 3 1 7 Device driver installation 9 3 1 8 Troubleshooting table 10 3 2 Removing stuck tape cartridges from the library 14 3 3 Emergency release 15 3 4 Upgrade the library firmware 15 3 5 General diagnostic 16 3 6 1 6 1 System test 16 Slot to Slot test 16 3 6 1 Library verify test 16 3 6 2 Error codes 17 3 7 1 7 4 Error messaging 17 Error structure 17 3 7 1 OCP error reporting 17 3 7 2 RMU erro...

Page 4: ...assis 34 4 10 Preparing to remove the base chassis 34 4 10 1 Removing the base chassis from the rack 35 4 10 2 Replacing the base chassis 35 4 11 5 Packaging before transportation 36 6 Technical specifications 39 Hardware specifications 39 6 1 Operating environment 40 6 2 Maximum storage capacity and data transfer rate 41 6 3 7 Agency Certifications 43 Recycling and disposal 43 7 1 Device standard...

Page 5: ...to failures of any unit when The tape library is repaired or modified by anyone other than the manufacturer s personnel or approved agent The tape library is physically abused or used in a manner that is inconsistent with the operating instructions or product specification defined by the manufacturer The tape library fails because of accident misuse abuse neglect mishandling misapplication alterat...

Page 6: ...ve covers top bottom or rear No user serviceable parts are inside Refer servicing to qualified service personnel WARNING Product Weight Risk of personal injury Before lifting a library Observe local health and safety requirements and guidelines for manual material handling Remove all tapes to reduce the weight Remove all tape drives to reduce the weight Obtain adequate assistance to lift and stabi...

Page 7: ...product in a location that does not interfere with proper ventilation Heat Place the product in a location away from heat sources Power sources Connect the product to a power source only of the type directed in the operating instructions or as marked on the product Power cord protection Place the AC line cord so that it is not possible to be walked on or pinched by items placed upon or against it ...

Page 8: ... system correctly detects the host adapter 4 Make sure that the proper device driver is installed for the SCSI host adapter LUN scanning 3 1 3 Use dual LUNs to control the tape drive LUN 0 and library robotic LUN 1 These models require an HBA that supports LUN scanning and LUN scanning must be enabled SCSI cabling 3 1 4 1 Verify that all SCSI cables are securely connected at both ends 2 Check the ...

Page 9: ...or backup application vendor NOTE The host bus adapter for the library should be SCSI 3 LVDs A single ended SCSI host bus adapter will severely degrade performance Also if there is any SE devices on the same SCSI bus the entire SCSI bus will negotiate down to SE speed and severely degrade performance Backup application installation 3 1 7 Refer to the documentation included with your backup applica...

Page 10: ...andwidth of the backup or restore Clean the tape drive with OCP see Chapter Cleaning tape drives Page Error Bookmark not defined RMU see Chapter Cleaning tape drive s Page Error Bookmark not defined Cleaning Cannot load the cleaning cartridge Make sure you are using an Ultrium universal cleaning cartridge See Chapter Tape cartridge type Page Error Bookmark not defined Contact your service represen...

Page 11: ...e inventory display for the indicated slot number Export the media in order to clean the state Cannot write to or read from tape Make sure that the tape is write enabled move the write protect switch to the enabled position Make sure you have the appropriate data tape for your library model Make sure you are using an ultrium tape that has not been degaussed Do not degauss ultrium tapes Make sure t...

Page 12: ...niversal cleaning tape max 50 cleans Bad defective contaminated media If the Media Attention LED is cleared and although the tape drive has been cleaned immediately re displays each time a particular tape is reloaded that tape should be suspected as being defective Export the tape and load a known good tape In some cases a tape can be worn out have a defective tape memory or have been formatted as...

Page 13: ...igh quality cabling with the library Do not connect the library to a narrow SCSI bus Tape cartridge movement Tape cartridge stuck in tape drive Power cycle the library allow it to complete initialization which in rare cases can take as long as 10 minutes and then retry unloading the tape using the library operator control panel Allow the tape drive to complete all operations This may take as long ...

Page 14: ...rive To remove a stuck tape cartridge adhere the following steps 1 Unlock the magazine with without mailslot use the OCP see Chapter Releasing and replacing magazines Page Error Bookmark not defined RMU see Chapter Releasing and replacing Page Error Bookmark not defined Emergency release if you are not able to unlock the magazine with the OCR or RMU see Chapter Emergency release Page 15 2 If appli...

Page 15: ...etal pin or straightened paper clip into the magazine access hole at the back of the device While holding the pin or clip have a second person attempt to pull the magazine out of the front of the unit For the 4U all magazines on a side are released and should be removed at the same time Figure 3 4U Front panel magazine remove 5 If necessary repeat the steps 3 and 4 for the other magazine 6 If othe...

Page 16: ...ain Menu Service Service Library Run Tests System Test Slot to Slot test 3 6 1 The Slot to Slot test shuffles the tapes between the slots to exercise the robotic At the end of the test the tapes are not returned to their original slots To run the Slot to Slot test navigate with RMU or OCP RMU screen Service General Diagnostic Slot to Slot OCP screen Main Menu Service Service Library Run Tests Slot...

Page 17: ...r selected to test all of the tape drives the library will load the scratch tape into each tape drive before returning it to the mail slot 8 The library moves the tape from the four top row corner slots of both libraries to the tape drive load point and then returns the tape to its slot If none of the top row corner slot positions of either library contains a tape the test stops and the library di...

Page 18: ...ror reporting 3 7 3 In case of an error or a warning the following popup message appears on the RMU All information will be available in one message box like shown in the following example Figure 5 RMU Error display Unable to pull cartridge cartridge stucked Mag Low Left Slot 5 OK Hint Error Check cartridge status by removing the corresponding magazine OK Detail Error Hint Error 8A 65 Initiator Ro...

Page 19: ...f gripper motor parameters failed Reset the unit and retry operation After several occurrences contact technical support Robotic probably defect Elevator distribution board defect Cabling incorrect 85 Setting of slider motor parameters failed Reset the unit and retry operation After several occurrences contact technical support Robotic probably defect Elevator distribution board defect Cabling inc...

Page 20: ...c probably defect Rotation motor not connected or defect Rotation motor voltage to low Rotation home sensor defect Rotation sensor connecting cable damaged Robotics controller or distribution boards defect 8D Sled blocked Run Library Verify Test after several occurrences contact technical support Robotic probably defect Sled motor not connected or defect Sled motor voltage to low Sled home sensor ...

Page 21: ...st after several occurrences contact technical support Robotic probably defect Elevator distribution board defect Cabling incorrect Check slider gears 95 Elevator outside range Elevator has reached a position beyond the expected range Run Library Verify Test after several occurrences contact technical support Robotic probably defect Elevator distribution board defect Cabling incorrect Check elevat...

Page 22: ... of specification Run Library Verify Test after several occurrences contact technical support Robotic probably defect Slider motor not connected or defect Robotics controller or distribution boards defect Check slider mechanism according stiffness in movement 9E Elevator range out of specification Run Library Verify Test after several occurrences contact technical support Robotic probably defect E...

Page 23: ... the unit and retry operation After several occurrences contact technical support Robotic probably defect No communication from library controller to robotic controller Robotic hardware not working cables distribution boards robotics controller Download robotic firmware fails B3 Robotic controller urgent stop due to a released magazine Check if magazine are completely inserted and retry operation ...

Page 24: ...sum incorrect Retry of Firmware upgrade if not successful contact technical support Library controller probably defect probably a hardware problem check library controller D1 RAM error Power on Self Test POST has failed Retry operation after several occurrences contact technical support Library controller probably defect RAM defect check library controller D2 NVRAM error R W operation to NVRAM has...

Page 25: ...compatible magazine detected Check type of lowest left magazine Magazine type not supported E2 Unsupported hardware detected Library firmware upgrade required Library Extender was installed without upgrading the library firmware Upgrade library code to revision which supports this feature EB Power supply health check failed due to a power supply failure Please contact service Contact technical sup...

Page 26: ...ve initialize repeatedly Drive defect no function F5 Drive Unload Timeout Drive has run in a timeout while unloading a tape The sub code indicates which drive is affected Retry operation if not successful contact technical support Drive probably defect Drive leader bent Drive initialize repeatedly Drive defect no function F8 Invalid drive command Retry operation if not successful contact technical...

Page 27: ...ping lock 20 Error Inventory scan 21 Error during gripper close 22 Error slider home movement 23 Error during move gripper to scan pos 24 Error reading barcode label 25 Error during move sled to scan position 26 Error during move elevator to scan position 27 Error during sled preposition movement 29 Error during closing gripper 2A Error slider preposition movement 2B Error during opening gripper 2...

Page 28: ...er movement 64 Error during second gripper movement get range failed 65 Error during third slider movement move home failed 70 Release magazine failed 71 Error during sled movement to rotation position 72 Error during rotation to unlock position 73 Error during move sled to block 80 Opening mail slot failed 81 Error during movement to mail slot open position 82 Error during moving back sensor was ...

Page 29: ... invalid personality B5 Save restore configuration settings invalid file Sub error codes related to the library 3 7 6 All libraries 81 Tape drive wake up failed 88 Error accessing slot status 90 Robotic load not reached tape present sensor 91 No activity after Load command 92 Timeout while loading tape 93 No activity after Load command 94 Timeout drive unload 95 Tape drive terminated unsuccessfull...

Page 30: ...tem boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Cover the library with approved static ...

Page 31: ...lue thumbscrews 2x located on the rear of the tape drive with your fingers 4 Slightly pull out and push down the pullout tab for the product ID label so it does not interfere with the tape drive as shown in Figure 105 Step 1 5 Pull the tape drive on the handle straight out of the library as shown in Figure 105 Step 2 Figure 6 Remove a tape drive 6 To store or ship the removed tape drive repackage ...

Page 32: ... Replacing the library controller 4 6 Use this procedure to replace the library controller with another library controller 1 To remove the library controller from the library see Chapter 10 5 Removing the library controller 2 Install the new library controller as described in 7 11 Installing the library controller 3 Reconnect the power cord to the power supply at the back of the library and all af...

Page 33: ...the power supply straight out of the library as shown in Figure 107 Figure 8 Remove the power supply 5 To store or ship the removed power supply repackage it in the original or replacement device packaging materials Replacing the power supply 4 8 Use this procedure to replace the power supply with another power supply 1 To remove a power supply from the library see Chapter Removing a power supply ...

Page 34: ...ibrary Observe local health and safety requirements and guidelines for manual material handling Remove all tape cartridges to reduce the weight Obtain adequate assistance to lift and stabilize the library during installation or removal Preparing to remove the base chassis 4 10 1 Adhere strictly the following steps 1 If the OCP or RMU works Write down save the system drive and network configuration...

Page 35: ...ng bracket to loosen the M5 screw s on each side of the library 2 Remove the library from the rack rails 3 Remove the mounting brackets of the library 4 If available Remove the shipping lock and the yellow label on the rear panel Replace the shipping lock on the top of the library Replace yellow label to securing the shipping lock on the top of the library 5 To store or ship the removed base chass...

Page 36: ...e library see also chapter 7 8 Before packaging the library as shown in the figures below 1 Before sending back the defect library Place shipping lock in the unit Remove the yellow label that is securing slot for the shipping lock on the top of the library Figure 9 Remove the yellow label Remove the shipping lock from the holder on the back of the unit and place the shipping lock orientation as sh...

Page 37: ...r see Figure 110 Step 2 Figure 11 Product ID label Contact the service See Chapter Contacting Page Error Bookmark not defined 2 Use the appropriate figure and table for your library and follow the packaging steps For 1U and 2U libraries see Figure 111 below Table 15 on Page 38 For 4U libraries see Figure 112 below Table 15 on Page 38 Figure 12 Packaging the library 1U and 2U ...

Page 38: ...r Guide 10400666 001 2014 Overland Storage Inc Page 38 Figure 13 Packaging the library 4U Step Description 1 Packaging box 2 Bottom shell 3 Library 4 Middle shell 5 Top shell Table 3 Packaging the library 1U 2U and 4U ...

Page 39: ...ct alone 447 5 mm Packaged 585 mm Depth Product alone 789 5 mm Packaged 989 mm Product alone 740 mm Packaged 993 mm Product alone 740 mm Packaged 990 mm Weight without media 1 HH drive unit 11 4 kg 1 FH drive unit 14 7 kg 2 HH drive unit 15 6 kg 1 FH drive unit 21 3 kg 2 FH drive unit 24 3 kg 1 HH drive unit 22 2 kg 4 HH drive unit 26 1 kg Weight with media 1 HH drive unit 13 1 kg 1 FH drive unit ...

Page 40: ...10 C hour Humidity 20 RH to 80 R H non condensing Maximum wet bulb 26 C Max humidity rise 10 hour Altitude operating 0 to 10 000 ft 3000 m at 25 C ambient Non Operating Storage and Shipping Temperature 30 C to 60 C Max temperature rise 20 C hour Humidity 10 RH to 90 RH non condensing Altitude 22 to 33000 feet 7 m to 10000 m Table 5 Operating environment ...

Page 41: ...library with LTO5 drive s Maximum storage capacity 8 24 48 96 data cartridges Native 12 36 72 TB Compressed 24 72 144 TB assuming 2 1 compression Maximum data transfer rate single drive Native 140 MB s 504 GB h Compressed 280 MB s 1 0 TB h assuming 2 1 compression Interface drive dependent 6 GB s SAS 8 GB s FC NEO S Series tape library with LTO6 drive s Maximum storage capacity 8 24 48data cartrid...

Page 42: ...14 Overland Storage Inc Page 42 1 Supported configurations Table 1 Page Error Bookmark not defined 2 Tape cartridge type Table 8 Page Error Bookmark not defined 3 Backward compatibility tape cartridge Table 8 Page Error Bookmark not defined ...

Page 43: ... packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natural resources...

Page 44: ... IEC 60950 USA Canada FCC ETL according to UL 60950 CE mark 7 3 Figure 15 CE mark The CE mark is a mandatory conformity mark on many products placed on the single market in the European Economic Area EEA The CE marking certifies that a product has met EU consumer safety health or environmental requirements ETL mark 7 4 Figure 16 ETL mark The ETL mark is alternative to the UL and CSA marks in the U...

Page 45: ... in a residential installation Although the equipment has been tested and found to comply with the allowed RF emission limits as specified in the above cited Rules there is no guarantee that interference will not occur in a particular installation Interference can be determined by turning the equipment off and on while monitoring radio or television reception The user may be able to eliminate any ...

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