NEO S-Series User Guide
10400666-001
© 2014 Overland Storage, Inc.
Page 3
Contents
1
Introduction ................................................................................................................................... 5
Document Purpose ..................................................................................................................................... 5
1.1
Product Warranty Caution .......................................................................................................................... 5
1.2
2
General Warnings .......................................................................................................................... 6
Document Conventions: ............................................................................................................................. 6
2.1
General Product Warnings ......................................................................................................................... 6
2.2
3
Troubleshooting ............................................................................................................................ 8
Installation problems ................................................................................................................................... 8
3.1
SCSI ID
.......................................................................................................................................... 8
3.1.1
SCSI host adapter installation
........................................................................................................... 8
3.1.2
LUN scanning
................................................................................................................................. 8
3.1.3
SCSI cabling
................................................................................................................................... 8
3.1.4
Termination
..................................................................................................................................... 8
3.1.5
Compatibility
.................................................................................................................................. 9
3.1.6
Backup application installation
.......................................................................................................... 9
3.1.7
Device driver installation
.................................................................................................................. 9
3.1.8
Troubleshooting table ............................................................................................................................... 10
3.2
Removing stuck tape cartridges from the library ...................................................................................... 14
3.3
Emergency release ................................................................................................................................... 15
3.4
Upgrade the library firmware .................................................................................................................... 15
3.5
General diagnostic .................................................................................................................................... 16
3.6
1.6.1
System test .................................................................................................................................. 16
Slot-to-Slot test ............................................................................................................................ 16
3.6.1
Library verify test ......................................................................................................................... 16
3.6.2
Error codes ............................................................................................................................................... 17
3.7
1.7.4
Error messaging .......................................................................................................................... 17
Error structure ............................................................................................................................. 17
3.7.1
OCP error reporting ..................................................................................................................... 17
3.7.2
RMU error reporting .................................................................................................................... 18
3.7.3
Main error codes ......................................................................................................................... 19
3.7.4
Sub error codes related to the robotic ......................................................................................... 27
3.7.5
Sub error codes related to the library .......................................................................................... 29
3.7.6
4
Servicing ...................................................................................................................................... 30
Possible tools needed ............................................................................................................................... 30
4.1
Electrostatic discharge .............................................................................................................................. 30
4.2
Removing a tape drive .............................................................................................................................. 31
4.3
