NEO S-Series User Guide
10400666-001
© 2014 Overland Storage, Inc.
Page 13
Problem
Solution
SCSI ID
Changed drive SCSI ID, but
the host server does not
recognize the new ID.
•
Make sure that all SCSI devices on the same bus have unique ID numbers.
If the SCSI bus is narrow, (50-pin) only SCSI IDs 0 through 7 are
available.
•
Make sure that you cycle power on the library after changing the SCSI ID.
•
Reboot the host server. Tape library performance. The library is not
efficiently backing up data.
•
Make sure the library and tape drive are on their own SCSI bus and not
daisy-chained to another tape drive or to the hard drive being backed up.
•
Make sure the library is connected to a LVDs SCSI bus and there are no
SE devices on the same bus, because this will cause the entire bus to
negotiate down to SE speed.
•
Use an Ultra320 SCSI bus and high quality cabling with the library.
•
Do not connect the library to a narrow SCSI bus.
Tape cartridge movement
Tape cartridge stuck in tape
drive.
•
Power cycle the library, allow it to complete initialization, which in rare
cases can take as long as 10 minutes, and then retry unloading the tape
using the library operator control panel.
•
Allow the tape drive to complete all operations. This may take as long as
ten minutes if you reset or cycle power up the library while the cartridge is
positioned at the physical end of the media.
•
Make sure that the backup software is not reserving the slot or preventing
the tape drive from ejecting the tape. The backup software needs to cancel
the reservation and any hold it has on the tape drive. Temporarily
disconnecting the library from the host server and power cycling
eliminates the host and its software as a problem source.
•
Contact your service representative.
Tape stuck in storage slot.
See
Chapter Removing stuck tape cartridges from
the library
, Page 14.
Table 1
Troubleshooting table
