OTIS GEN II OI-6000, Operation Manual

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APPENDICES
OI-6000-X-X-X-X-O OPS_GUIDE_REV 3.1 65
APPENDIX F: INFORMATION ABOUT RMA RETURNS FOR CREDIT
Without exception, all RMA Returns for Credit to Otis Instruments, Inc. must receive prior approval before shipment. Otis
Products received that do not have prior approval will be returned (uncredited) COD to the customer. For inquiries and approval
for RMA Returns for Credit, please contact your local sales representative.
This appendix is for information purposes only. Please visit our website at www.otisinstruments.com/RMA to obtain the latest
version of the Otis Instruments, Inc. Return Material Authorization (RMA) Return for Credit Form and shipment instructions.
IMPORTANT INFORMATION
All RMA Returns for Credit must be shipped to OTIS Instruments / RMA Returns, 301 S. Texas Avenue, Bryan, Texas 77803.
Product/part returns must be in their original condition and packaging, as shipped from the manufacturer. Returns that do not
meet these specifications will be rejected for return for credit. Otis Instruments, Inc. reserves the right to return products/parts
deemed to be inadequate (uncredited) COD to the customer.
To ensure that Returns for Credit are processed as timely as possible, the RMA Return for Credit Form must be completed in
its entirety and included within the box at the time of shipment. Customer contact information and product information, including
model number, serial number, and specific reason(s) for service, will need to be accessible in order to complete the form.
Shipments received that do not include the form (or if the form is incomplete) will be returned (uncredited) COD to the customer.
Once the shipment is received by the Otis Instruments RMA Returns Department, a RMA number will be generated. The RMA
number will be sent to the email address provided for verification of receipt.
All RMA Returns for Credit will be processed for approval by the manufacturer.
A restocking fee of 15% will be charged for all products/parts returned to the manufacturer.
Discontinued products may not be returned for credit. For a listing of Otis Instruments, Inc. discontinued products, please visit
our website at www.otisinstruments.com/RMA. If your product/part has been discontinued, please contact your local sales
representative for replacement options.
INTERNATIONAL RMA SERVICE REPAIRS
The customer is responsible for complying with all import/export requirements for shipment of RMA/Service repairs to Otis
Instruments, Inc.
OTIS INSTRUMENTS RMA RETURNS DEPARTMENT
Otis Instruments / RMA Returns
301 S. Texas Avenue
Bryan, Texas 77803
Office: 979.776.7700
Fax: 979.776.7719
service@otisinstruments.com
www.otisinstruments.com/RMA