OTIS GEN II OI-6000, Operation Manual

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APPENDICES
62 OI-6000-X-X-X-X-O OPS_GUIDE_REV 3.1
Otis Products submitted to Warranty service must be returned in their complete assembly, as originally shipped from the
manufacturer. Warranty service will not service/repair Otis Products that are not in their original condition. For Otis Gas
Detection Products, also referred to as Sensor Assemblies, the end-user/purchaser must remove external antenna(s), rain
guard(s), and all batteries before shipping.
Otis Products submitted to Warranty service will be returned, as originally configured, with the factory default settings, upon
completion of the service/repair. Otis is not responsible for maintaining end-user/purchaser settings, resetting the null,
recalibration, or any other preparations for reinstallation and/or reintegration of the device.
Warranty Service
Please refer to the Otis published guidelines and/or the Otis website before seeking Warranty service. If the Otis Product
continues to malfunction/error after consulting these resources, please contact the product’s authorized seller/distributor or
consult the Otis RMA/Service webpage at www.otisinstruments.com/service for information and instructions on submitting the
Otis Product for Warranty service.
Otis Warranty service, at their discretion, will (a) repair the device using new or previously used parts that are equivalent to
new in performance and reliability, (b) replace the Otis Product with a device that is at least functionally equivalent to the Otis
product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (c)
exchange the Otis Product for a refund of your purchase price, when an Otis Product is submitted.
Otis Warranty service will treat service/repairs as quick-turn exchanges. Otis Warranty service does not replace any board
level components, (i.e. magnetic switches, resistors, capacitors, relays, etc.).
Otis Products may require the replacement of certain user-installable parts or Otis Products. A replacement part or Otis
Product, including a user-installable part that has been installed in accordance with instructions provided by Otis, assumes the
remaining term of the Warranty, or ninety (90) days from the date of replacement or repair, whichever provides the longer
coverage for the end-user/purchaser. When an Otis product or part is replaced, or a refund is provided, any replacement item
becomes your property and the replaced or refunded item becomes Otis’ property.
For Otis Products requiring Warranty service that are located outside of the United States, the customer is responsible for
compliance of all import/export laws and regulations/requirements, including associated taxes and other charges. Where
applicable, Otis Warranty service may repair/replace products with parts that comply with local/regional standards.
Otis Products covered under Warranty will receive service/repairs at no charge to the end-user/purchaser. Otis Products not
under Warranty will be diagnosed for service/repair and the end-user/purchaser will be notified of the recommended
service/repairs and applicable charges. The completion of the service/repairs, or the return of the unrepaired product, is at the
discretion of the end-user/purchaser. Charges assessed for service/repair on Otis Products not under Warranty are at a rate of
list cost minus dealer/distributor percent discount.
Upon completion of Warranty service, Otis Warranty service will return the device to the end-user/purchaser. Please consult
the Otis website for more information concerning shipping costs for Warranty service.
Otis reserves the right to change the method by which Otis Warranty service is provided. Otis also reserves the right to
change the Otis Product’s eligibility to receive a particular method of service. Warranty service may be limited for Otis
Products in the country where the manufacturer or product’s authorized sellers/distributors originally sold the product.
Warranty service options, parts availability and response times may vary.
(
†
) Battery for the GEN II Model OI-6940 “The Quad” WireFree Explosion-Proof Battery-Powered Multi-Gas Detector is excluded from the ninety (90) day
warranty policy.