OTIS GEN II OI-6000, Operation Manual

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APPENDICES
OI-6000-X-X-X-X-O OPS_GUIDE_REV 3.1 63
APPENDIX E: INFORMATION ABOUT RMA SERVICE REPAIRS
Otis Instruments, Inc. offers technical support to our customers. Please contact the Otis Instruments RMA Service Department
for technical support, repair requests, warranty inquiries, end-user commission reports, dealer/distributor support, and Modbus
setup inquiries and services.
This appendix is for information purposes only. Please visit our website at www.otisinstruments.com/RMA to obtain the latest
version of the Otis Instruments, Inc. Return Material Authorization (RMA) Service Repair Form and shipment instructions.
IMPORTANT INFORMATION
All RMA Service repairs must be shipped to OTIS Instruments / Repairs, 301 South Texas Ave., Bryan, Texas 77803.
To ensure that RMA Service repairs are processed as timely as possible, the Otis Instruments, Inc. Return Material Authorization
(RMA) Service Repair Form must be completed in its entirety and included within the box at the time of shipment. Customer
contact information and product information, including model number, serial number, and specific reason(s) for service, will need
to be accessible in order to complete the form. Shipments received that do not include the form, or if the form is incomplete,
will be returned (unrepaired) COD to the customer.
Products/parts must be shipped in the proper packaging and the shipping materials must adhere to ESD safety precautions, as
applicable. The entire assembly, as originally shipped from the manufacturer, must be returned for repair. When shipping
sensor assemblies (gas detectors), the antenna, rain guard, and battery must be removed prior to shipment. Failure to adhere
to these instructions will result in the products/parts being returned to sender.
Once the RMA Service Repair Form is received by the Otis Instruments RMA Service Department, a RMA Service number will
be generated. The RMA Service number will be sent to the email address provided for verification of receipt.
RMA Service quotes have a thirty (30) day expiration. Quotes that do not receive a purchase order response within thirty (30)
days of the quote will be canceled and all products/parts will be returned (unrepaired) COD to the customer.
Discontinued products may not be returned for RMA Service for repair. For a listing of the Otis Instruments, Inc. discontinued
products, please visit our website at www.otisinstruments.com/RMA. If your product/part has been discontinued, please contact
your local sales representative for replacement options.
All RMA Service repairs are treated as quick-return exchanges. Otis Instruments, Inc. does not replace board level components
(i.e. magnetic switches, resistors, capacitors, relays, etc.).
There is no charge for RMA Service repairs that are within the specified warranty period. For a copy of the Otis Instruments,
Inc. Product Warranty Statement, please visit our website at www.otisinstruments.com/official_statements. Products/parts that
are not within the specified warranty period will result in a charge to the customer for service.
Products/parts that fall within the Otis Instruments, Inc. operating specifications deemed defective due to customer
misapplication will be returned as is, and may result in a per unit evaluation fee to the customer. Otis Instruments, Inc. reserves
the right to return customer-damaged or no-fault found products/parts from the Otis Instruments RMA Service Department COD
to the customer.
If advanced replacement is required, please contact the Service Department for more information.