27
ENG
“When I press the phone button, I hear the busy tone.”
You will hear a busy tone if the line is engaged with another handset that is registered to the same base
unit. Check the LCD display area for the EXT symbol. This symbol indicates that someone else is
already on the line.
“When I press the keys on my handset, nothing happens. The display is showing the
symbol.”
The
symbol means that the keypad lock feature has been activated. Refer to page 23 for
instructions on how to unlock the keypad.
“When I press the keys on my handset, digits appear on the display but I cannot make an outside
call.”
• You may have inadvertently activated the call barring function on this handset, which prevents
calls from being placed.
• The handset may be unable to find the base unit. Try moving closer to the base unit. If the
problem persists, try a different position for the base unit, following the instructions on page 6.
• If you have registered additional handsets to the same base unit, make sure they are not already
on a call. The LCD display on your handset will display the EXT symbol if the line is engaged.
• The dial mode setting may be incorrect. Refer to page 10 for instructions on how to set the dial
mode.
“My call was cut off when I went out of range of the base unit. Now I cannot use my handset.”
Please move the handset closer to the base unit. You may want to consider moving the base unit to
achieve a greater transmission range. Refer to page 6 for instructions.
“I hear a tone while I am using my handset, and the battery symbol on the display looks empty.”
The battery needs to be recharged. Put the handset into the charging cradle of the base unit until the
battery symbol looks full
. It may take up to 15 hours to fully recharge.
“I just recharged the batteries, but I still get a warning that they are not charged.”
The batteries may need to be replaced. Rechargeable batteries gradually lose their ability to be
recharged as they get older. Replace the batteries with two rechargeable Ni-MH batteries (AAA size).
“The handset does not ring when a call comes in.”
• Check that you have not turned off the ringer volume level. Refer to page 11 for instructions.
• Check that the total REN value of all equipment connected to your telephone line is not more than
4. You may need to disconnect one or more telephones to see if this helps.
“The caller display feature is not working”
You must subscribe for caller ID services through your telephone network provider for the caller ID to
display on your ThermoDECT telephone. Please check with your provider.
“The caller display works but the caller’s name does not display even when I am sure the caller is
using the same number that I entered in the phone book.”
If the caller’s number does not exactly match what you have entered in your phone book, including the
STD code and any prefixes, the phone book cannot match the name to the caller ID. Check the phone
book to make sure the full number is stored there.
