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www.omcbbq.com
TROUBLE SHOOTING GUIDE
IF YOU ARE EXPERIENCING DIFFICULTY AFTER FOLLOWING THIS GUIDE, PLEASE CONTACT OUR
CUSTOMER SERVICE TOLL FREE - PHONE 1-800-387-8643 OR FAX 1-888-801-7772.
PROBLEM
POSSIBLE
CAUSES
CORRECTION
Burner Will Not Light (match or
ignitor) or Burners Not Hot
Enough
Flames Smokey Yellow
Burner Lights With Match Not
With Ignitor (no spark)
Flame Blows Out/Down
Through Base
Too Much Heat/Excessive
Flare-up
Flames Under Heat Control
Console
Regulator Humming
Incomplete Flame
Flashback...(fire in burner
tube(s)).
Unable to fill LP cylinder.
One burner does not light from
other burner( s).
Sudden drop in gas flow or low
flame.
• Blocked venturi tubes
• Cylinder or gas supply valve turned off
• Venturi tubes not properly seated over
valve orifices
• Burner ports blocked
PROPANE BARBEQUES ONLY
• Low or out of propane
• Flow control device activated
• Regulator not fully tightened into cylinder
• Partially blocked venturi tubes
• Excess cooking salts on burner
• Air shutter closed (side and rear rotisserie
burner only)
• Loose wire connection
• Broken electrode ceramic
• Poor ground
• Faulty Ignitor
• High wind conditions
PROPANE BARBEQUES ONLY
• Propane low
• Excessive fat in meat
• Grease drain plugged
• Cooking system clogged with grease
• Cooking system not positioned correctly
• Blocked venturis
PROPANE BARBEQUES ONLY
• This is not a defect or a hazard.
• Plugged, rusted, or leaking burner
• Burner and/or burner tubes are blocked.
• Some dealers have older fill nozzles
with worn threads.
• Grease buildup or food particles in
end(s) of carryover tube(s).
• Out of gas.
• Excess flow valve tripped.
• Vapor lock at coupling nut/LP cylinder
connection.
• Clean out blockage (Page 5)
• Open cylinder or gas supply valve
• Ensure proper venturi assembly (Page 2)
• Clean / replace burner (Page 5)
• Refill cylinder
• Follow correct lighting procedure (Page 6)
Perform leak test and correct leaks (Page 5)
• Tighten regulator fully (hand tight) into cylinder
• Clean out blockage (Page 5)
• Clean burner (Page 5)
• Open air shutter
• Check all connections are tight
• Replace
• Ensure collector box, burner and ignitor are
assembled properly.
• Relocate barbeque back towards wind
• Refill cylinder
• Trim meat/turn down burner controls &/or fuel supply
• Clean casting base and burner (Page 5)
• Clean lava rocks, ceramic briquettes or tile,
Flav-R-Wave™,heat distribution plate (Page 6)
• Position cooking system correctly
• Immediately shut off gas at source, allow grill to
cool and clean out venturis (Page 5)
• Temporary condition caused by high outside
temperature and usually a full L.P. cylinder
• Clean / replace burner (Page 5)
• Turn knobs to OFF. Clean burner &/or burner
tubes. See burner cleaning section (Page 5)
• The worn nozzles don't have enough "bite" to
engage the valve. Try a second LP dealer.
• Clean carry-over tube(s) with wire brush.
• Check for gas in LP cylinder.
• Turn off knobs, wait 30 seconds and light grill. If
flames are still low, turn off knobs & LP cylinder
valve. Disconnect regulator. Reconnect regulator
and leak-test. Turn on LP cylinder valve, wait 30
seconds and then light grill.
• Turn off knobs and LP cylinder valve. Disconnect
coupling nut from cylinder. Reconnect and retry.