Oki C834DN, User Manual, Page: 101 / 147

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Other Issues
3
3.
Troubleshooting
Network Connection Problems
„
Common to Windows and Mac OS X
Cause Remedy Reference
Using a crossover cable. Use a straight cable. -
The printer is turned on before a cable
was connected.
Connect cables before turning on the printer. page 31
The hub and the printer are incompatible
or have some problem.
Press the <ENTER> button and select [Admin Setup]
> [Network Setup] > [HUB Link Setting], and then
select [10Base-T Half].
-
It takes much time to print because of
the hub settings
Press the <ENTER> button > [Admin Setup] >
[Network Setup] > [TCP ACK] > [Tray2].
-
„
For Windows
Cause Remedy Reference
IP address is incorrect. ● Check that the same IP address is set for the printer
and the printer's port setting on the computer.
● If using LPR Utility, check the IP address setting in
LPR Utility.
-
USB Connection Problems
„
Common to Windows and Mac OS X
Cause Remedy Reference
Unsupported USB cable is being used. Use a USB 2.0 cable. -
A USB hub is being used. Connect the printer directly to the computer. page 51
Printer driver is not installed correctly. Reinstall printer driver. page 51 ,
page 53
„
For Windows
Cause Remedy Reference
The printer is off line. Right-click the OKI C831 icon, and then select
[See what's printing] (> [OKI C831(*)] when
multiple printer drivers are installed). In the dialog box,
select the [Printer] menu and then remove the check
from [ Use Printer Offline ].
* Select the type of a printer driver you want.
-
A switch, buffer, extension cable or USB
hub is being used.
Connect the printer directly to the computer. page 51
A driver for a different printer that uses a
USB connection has been installed.
Delete the other printer driver from the computer. -