Oki C834DN, User Manual, Page: 107 / 147

- 107 -
Other Issues
3
3.
Troubleshooting
Feeding Issues
Memo
● If the following information does not solve the issue, contact your dealer.
Symptom Point to check Remedy Reference
● The paper often
jams.
● Multiple sheets
are fed at once.
● The paper is fed
at an angle.
The printer is tilted. Place the printer on a flat surface. page 16
The paper is too light or too heavy. Use the appropriate paper for the
printer.
page 57
The paper is moist or has a static
charge.
Use paper stored in proper
temperature and humidity
conditions.
page 57
The paper is wrinkled, folded or
curled.
Use appropriate paper for the printer.
Fix the curled paper.
page 57
Something is already printed on the
back side of the paper.
With tray 1/2/3/4, you cannot use
paper that has been printed.
Load it on the MP tray for printing.
page 63
The edges of the paper are not kept
even.
Fan the paper and even up the
edges.
page 62,
page 63
There is only one sheet of paper in
the tray.
Load several sheets of paper. page 62,
page 63
You have added more paper with
paper already loaded in the tray.
Remove the already loaded paper,
stack it onto the new paper, even up
the edges and load the paper with
the old paper on top.
page 62,
page 63
The paper is loaded at an angle. For tray 1/2/3/4, adjust the paper
width guide and stopper to the
paper.
For the MP tray, adjust the paper
width guide to the paper.
page 62,
page 63
Envelopes are not correctly loaded. Load envelopes correctly. page 63
Paper, envelopes or labels of weight
between 177 and 220 g/m
2
is loaded
in tray 1 and tray 2.
Load the paper, envelopes or labels
of weight between 177 and 220 g/m
2
on the MP tray, and use the face up
stacker.
page 57,
page 63
Paper does not feed
into the printer.
The setting of [Paper Feeding
Source] in the printer driver is not
correctly specified.
Check the paper tray and select
the correct tray in [Paper Feeding
Source] in the printer driver.
-
You have specified manual feeding
on the printer driver.
In the printer driver, clear the
[MPT is Manual feed] check box on
[Paper feed options].
Advanced
The printer does
not start processing
even though you
have removed the
jammed paper.
- Open and close the top cover. -
The paper gets
folded or wrinkled.
The paper is moist or has a static
charge.
Use paper stored in proper
temperature and humidity
conditions.
page 57
The paper is light. Press the <ENTER> button and
then select [Menus] > [Tray
Configuration ] > [(tray name)
Config ] > [Media Weight].
Then, specify a lighter weight.
page 57