Oce CS171, User Manual

Page: 380 / 452

8 Troubleshooting
8-38 CS171P
Printer driver
Symptom Probable Cause Action
The message “No
printers are connect-
ed.” or “Print error”
appears. The printer driver selected for
printing is not compatible with the
printer controller. Check the printer name selected.
The network cable, parallel cable,
or USB cable is disconnected. Check that the cable is connected
properly.
Available memory space is not
sufficient. Perform a test print to check
whether printing is possible.
An error has occurred in this ma-
chine. Check this machine’s control
panel.
A postscript error ap-
pears. Available computer memory
space is not sufficient. Perform a test print to check
whether printing is possible.
There is an error in the application
software settings. Refer to the user’s manual of the
application software to check the
settings.
The file printing settings are incor-
rect. Change the settings and try to
print again.
The machine does not
start printing although
the print job was com-
pleted on the compu-
ter. The printer driver selected for
printing is not compatible with the
printer controller. Check the printer name selected.
The network cable, parallel cable,
or USB cable is disconnected. Check that the cable is connected
properly.
An error has occurred in this ma-
chine. Check this machine’s control
panel.
A print job is queued in this ma-
chine, delaying printing. Check the job order on the Active
Jobs list of the machine’s control
panel.
“Save in User Box” was selected
for the print job. Check if the print job is stored on
the Box screen of this machine’s
control panel.
“Secure Print” was selected for
the print job. Check if the print job is held on the
Secure Print User Box screen of
this machine’s control panel.
If the account track settings have
been applied, an unregistered ac-
count name (or password) may
have been entered. Enter the correct account name
(or password).
Available computer memory
space is not sufficient. Perform a test print to check
whether printing is possible.
The connection of this machine to
the network is not yet established
(while connecting to a network). Consult with the network adminis-
trator.
A printer driver setting
cannot be selected. Some functions cannot be com-
bined. Do not try to select settings that
are not available.