If any of these checks did not fix the issue, try rebooting both SHIELD TV and your PC, and
logging out and logging back into NVIDIA Games and GeForce Experience.
Troubleshooting SHIELD
Before using this troubleshooting guide, make sure that your SHIELD is
updated with the latest
system update
, available automatically if your SHIELD is connected to the Internet.
If you are unable to resolve the issues you are having with the troubleshooting steps in this
guide, you may find a resolution in the
GeForce Experience Forums
> SHIELD section.
If you are still unable to resolve the issues you are having,
please contact NVIDIA support
.
Connecting and Accessory Issues
My SHIELD remote won't connect with SHIELD.
If your SHIELD remote won't connect with your SHIELD,
follow these instructions to connect
SHIELD remote
.
If SHIELD remote is charged and still does not connect, restart SHIELD and repeat the
instructions.
If SHIELD remote still does not connect , follow these steps.
You can also learn how to
setup and use the SHIELD remote for the first time
.
1.
On the SHIELD Home screen, select SHIELD accessories
.
2.
Select "Forget all accessories" > "OK."
3.
Repeat the instructions to connect SHIELD remote and your other accessories.
If these steps don't fix the issues, please
contact NVIDIA support
.