General Troubleshooting Issues
Not all games have been optimized for PC game streaming to SHIELD TV. Verify the game you
are trying to play is on the list of
supported games
. It is also recommended that you launch the
game at least once on your PC BEFORE launching on SHIELD TV. Doing this ensure that all of the
prerequisites (VC Redirects, DirectX, et al) and the set-up of all DRM features (Games for
Windows et al) are completed.
Make sure your PC meets the minimum requirements for streaming.
The requirements for PC Game streaming are very specific. Make sure your GeForce GTX PC
meets these requirements and that you have proper drivers and software. See the list of
system requirements or go to the My Rig tab in
GeForce Experience
to confirm that your PC
meets the system requirements.
Check Windows and wireless router firewall settings.
Make sure that streaming is not being blocked by a firewall; either from the computer or
wireless router. You can either temporarily disable the firewall or add an exception to allow the
traffic. You can access Windows Firewall settings through the Control Panel on your PC. For
information on other software firewalls or firewalls built into your router, refer to those
products' manufacturers.
Check SHIELD Wi-Fi setting.
Make sure that the Wi-Fi setting on your SHIELD TV is turned ON (go to Settings > Wi-Fi). Check
to make sure SHIELD TV has successfully connected to the network. Try resetting the Wi-Fi
option by turning it OFF and then back ON. Try resetting your wireless access point connection
by disconnecting and re-connecting.
Check the internet connection.
Check whether or not you are able to access the Internet on SHIELD TV and the PC. Try
resetting your wireless access point connection if you cannot connect.
Specific Troubleshooting Issues
If SHIELD TV displays No available GeForce GTX PCs found, when scanning for available PCs, try
the following:
Does the PC meet the minimum
System Requirements
?
Are your firewall interfering or disabling the connection?
Is your PC powered on? Are you logged in to your PC?
