Other Hardware Issues
How can I force my SHIELD to shut down?
To force the unit to turn off, touch and hold the NVIDIA button
for about 10
seconds. To turn the unit back on, just touch the NVIDIA button
.
SHIELD System Upgrade failed to install.
If a SHIELD system upgrade fails to install, it may be due to the download of the upgrade image
being corrupted. One way to resolve this is to delete the local data for the update from the
device, forcing it to download a fresh copy. To do so, use any file explorer app (such as ES File
Explorer) to delete the OTA folder located in: Local\NVIDIA\App\OTA. After this folder is
deleted, reboot the device, then retry the download and installation of the update.
SHIELD won't wake up.
If your TV screen is blank, your SHIELD may be on, but stuck in sleep mode. You'll see a light on
the top of your SHIELD if your device is on.
To wake up your device, try the troubleshooting steps below. After each step, check if your
SHIELD wakes up.
1.
Touch the NVIDIA
button on your SHIELD.
2.
Restart your SHIELD by holding the NVIDIA button for 10 seconds, release, and then tap
it again or by unplugging the power cord, waiting 10 seconds, and then plugging the
power cord back in.
