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Troubleshooting Tips
If a problem occurs, first re-check the installation of the camera against the instructions
from this manual. Isolate the problem based on the problems listed below, and follow the
instructions in the
solutions
section. If the problem still persists, then contact our technical
support at the contact information on the back of this installation manual.
Problem
Solution
No video.
Verify that power is connected to all components in the
system.
Verify that the power switches are ON.
Check that the BNC connectors are securely
connected.
Poor video quality.
Check the voltage level of the dome camera.
Check the power supply voltage (nominal 24VAC)
Dome cameras lose their positions.
Reset the cameras using the Dome configuration
menus.
Check if there is unusual sound.
Check the voltage level of the dome camera.
Camera number does not match the
multiplexer number.
Check the camera ID and connect the BNC cable into
the proper input of the multiplexer.
Picture is torn when switching
Adjust phase of Line Lock.