Cocoon Aqua IR Hydration Pro System
C
Standard Warranty
Cocoon Aqua IR Hydration Pro
Product Warranty Term
This One Year Product Warranty will expire 12 months from the Original Purchase Invoice Date.
General Terms and Conditions
NuAge Beauty
(hereinafter “
NB
”) agrees to provide warranty s
ervice according to the terms and
conditions set forth in this document.
1. ACTIVATION: This Product Warranty shall become effective upon the original purchase date on the
invoice.
2. SERVICES INCLUDED IN THIS AGREEMENT ARE:
a) Telephone support from NB Technical Service Team between the hours of 7:30 A.M.
through 5:30 P.M. CST Monday through Friday.
b) Labor, Parts and Travel with the exception of Consumables and Accessories.
c) Covered Parts: Display Assembly, Main Power Box, Aroma Nebulizer Pump, Audio
Power Supply, Display PC Board, Heater - Main Assembly and Face Fan.
d) Any damage to the unit incurred as a result of abuse, misuse, will not be covered under
any warranty agreement.
e) Product Warranty Owner must provide NB with reasonable opportunity (as determined by
a NB
Technical Representative) for verbal troubleshooting with the Owner or Owner’s
Representative prior to assignment of an on-site Technician or shipment of any parts. It
is at the discretion of NB Technical Services Management to make the determination to
either assign an on-site Technician or require the equipment to be returned to NB for
evaluation and/or repair.
f)
Parts are provided on an Exchange Basis.
Defective parts must be returned to NB.
Shipping costs reimbursement will be determined by NB Technical Management. NB
Technical Service will provide Owner with a Return Goods Authorization Number
***
Return parts not received by NuAge Beauty, Inc. within 30 Days will constitute
cause for invoicing of the replacement parts to the Product Warranty Owner at list
price. Product Warranty Owner agrees to pay these costs, as assessed.
3. SERVICES
NOT INCLUDED BUT NOT LIMITED TO
IN THE PRODUCT WARRANTY ARE:
a) Service resulting from operator misuse, abuse, unreasonable wear and tear, negligence,
error d
ue to the customer’s prior refusal to perform a recommended repair.
b)
Items considered normal “Operator” functions.
c) Service due to modifications made by the customer that were not approved by NB.
d) Service resulting from facility caused malfunctions including environmental conditions.
e) Service resulting from any acts of war, terrorism, natural disaster or other force majeure.
f) This Product Warranty does not cover consumable items, including Oils, Lamps, Strut-
Hydrolift and Display Face.
g) If a product is not covered by warranty, customer will sign an Authorization Repair Work
Order of the evaluated findings and estimation of required work to bring the equipment up
to manufacturer specifications.
4.
COVERAGE HOURS: The service hours covered under this agreement are 7:30 A.M. to 5:30 P.M.
Monday through Friday local time, excluding holidays and weekends. Any service that is performed
