file for the active version exists. Make sure that the image has been transferred to the
Branch Server and that the version in LDAP has an active flag attached.
Hints
• Keep at least two generations of image files available and active in LDAP at all
times. The Point of Service downloads the latest client image version available on
the Branch Server.
16.2.4 Loading CDBoot Images
If there are multiple CD drives in the Point of Service terminal, there is no way to des-
ignate which CD drive to use; the system chooses the first one it finds.
Symptoms
If the Point of Service terminal does not find the drive with the boot CD, it returns BIOS
errors.
Solution
To correct the problem, insert the CD in the bootable CD drive.
Troubleshooting
201