Novatel Merlin S620, User Manual

Page: 48 / 85

Error: Splash Screen is Frozen
The splash screen of the Sprint PCS Connection Manager Software is frozen.
Error: Not in Service
The Sprint PCS Connection Manager Software interface displays the
message, “Not in Service.”
Error: Connection Gets Dropped (Windows
®
2000 and XP)
When attempting a data connection with Sprint PCS Connection
Manager Software, the connection gets dropped as soon as it is
established (the status goes from "Connecting" and "Connected" back
to "Click ‘GO’to Connect").
Possible Causes Suggestions
The connection properties
are not optimal.
1.
Click
Start > All Programs > Sprint > Merlin S620
2.
Click
Properties
.
3.
Click the
Networking
tab.
4.
Click
Settings
.
5.
Ensure that
Negotiate multi-link for single-link
connections
is not selected.
6. Click OK .
Possible Causes Suggestions
Inadequate signal strength may occur
for any of these reasons:
a.
You are outside the Nationwide
Sprint PCS Network.
b.
You may be inside a building or
near a structure that is causing
radio interference.
a.
Verify that you are within the
Nationwide Sprint PCS Network.
Coverage maps are available at
www.sprint.com .
b.
Change your location.
Possible Causes Suggestions
If you are unable to resolve this problem
by restarting your PC, you may have a
resource conflict. See “Resolving Resource Conflicts”on
page 47.
2D: Troubleshooting Tips 43