Novatel Merlin S620, User Manual

Page: 47 / 85

Problem Causes and Suggestions
When properly installed, the Sprint PCS Connection Card
TM
is a highly
reliable product. Most problems are caused by one of these issues:
䢇
The wrong driver has been installed.
䢇
System resources required by the card are being used by other devices.
䢇
Network coverage is not available (either because you are outside
the Nationwide Sprint PCS Network or because of an account or
network problem).
This section describes how to diagnose and solve these and other
problems. If, after reading this section, you are unable to resolve a
problem, please visit
www.sprint.com
or contact Sprint Customer Service
at 1-888-211-4PCS (4727).
Error: Searching for Sprint PCS Connection Card...
The Sprint PCS Connection Manager SM Software interface displays this
message: “Searching for Sprint PCS Connection Card...”
Possible Causes Suggestions
a.
The card is not completely inserted
into the PC Card slot.
b. The wrong driver is installed for
the card.
c.
There is a resource conflict.
a.
Eject and reinsert the card.
b. See “Reinstalling the Sprint PCS
Connection Card Driver”
on page 44.
c.
See “Resolving Resource Conflicts”on
page 47.
2D: Troubleshooting Tips 42