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Nortel M3905, Installation And Administration Manual

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Nortel M3905 Installation And Administration Manual Download Page 14

Page 14 of 174

Functional description

553-3001-216 Standard

5.00

January 2002

M3903 Enhanced Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

M3904 Professional Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

M3905 Call Center Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Reference list

The followingare the references in this section:

•

Software Conversion Procedures

(553-2001-320)

Overview

M3900 telephones communicate with the Meridian 1 through digital
transmission over standard twisted pair wiring. M3900 telephones can
interface with all versions of the Intelligent Peripheral Equipment (IPE)
Digital Line Card (DLC). The DLC supports 16 voice ports and 16 data ports.
The system software assigns a Terminal Number (TN) to each port in the
system.

Note:

M3900 Series telephones are not supported by the Enhanced

Peripheral Equipment (EPE) based Digital Line Card.

Summary of Contents for M3905

Page 1: ...e limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with th...

Page 2: ......

Page 3: ...or Meridian 1 Release 25 40 and M3900 Phase III April 2000 Standard 4 00 This is a global document and is up issued for X11 Release 25 0x Document changes include removal of redundant content references to equipment types except Options 11C 51C 61C and 81C and references to previous software releases August 1999 Standard 3 00 August 1999 Standard 2 00 June 1999 Standard 1 00 ...

Page 4: ...Page 4 of 174 553 3001 216 Standard 5 00 January 2002 ...

Page 5: ...rd Enhancement for M3900 sets 18 31 Digit Dialing 18 Context Sensitive Soft Keys 19 Callers List 20 Redial List 20 Pause in Dialing String 21 Special Character Support 22 M3900 Headset State Support 22 Set to Set Messaging 22 One Button Feature Access to Corporate Directory 25 Corporate Directory Search Enhancement 26 Operating parameters for the Corporate Directory 27 Virtual Office 27 Clearing o...

Page 6: ...re key assignment information see 36 M3901 Entry Telephone 36 M3902 Basic Telephone 37 M3903 Enhanced Telephone 38 M3904 Professional Telephone 40 M3905 Call Center Telephone 42 Hardware options 45 Contents 45 Description 46 Accessory Connection Module ACM 47 Alternate key caps for the M3905 48 Analog Terminal Adapter ATA 49 Computer Telephony Integration Adapter CTIA 49 Telephone Application Prog...

Page 7: ...66 To clear or reset a Directory Password for the M3900 Series telephone 66 Configure the Virtual Office Flexible Feature Codes 67 Print a list or count of Virtual Office telephones 68 Configure the Virtual Office Phantom loop 68 Print data for Virtual and Host Terminals 69 Print M3900 firmware versions found on the system disk 69 Configure parameters for System wide Flash Download 70 Configure pa...

Page 8: ...Footstand 98 To install the Display based Expansion Module 98 To install the handset option for the M3905 Call Center Telephone 99 Headset options 101 To install alternate key caps for the M3905 101 To install the FDHF cartridge 102 Environmental and safety considerations 105 Contents 105 Reference list 105 Temperature and humidity 106 Safety and Electromagnetic Compatibility 107 Headset considera...

Page 9: ...r Options 61C 81 and 81C 142 Perform a data dump 143 STAT the hardware 144 Split the Cores 144 Install software on Core Net 1 145 Switch call processing to Core Net 1 147 Test Core Net 1 148 Install software on Core Net 0 148 Exiting split mode 150 Synchronize the hard disks 152 Perform a data dump 152 Install procedure for Option 51C 153 Perform a data dump 153 STAT the hardware 154 Install PSDL ...

Page 10: ... active 160 Split the Cores 160 Install PSDL file on Core Net 1 161 Switch call processing to Core Net 1 162 Test Core Net 1 163 Exiting split mode 165 Test Core Net 1 and Core Net 0 165 Perform a data dump 165 Commands for System wide Flash Download of M3900 sets 166 List of terms 171 ...

Page 11: ...d in your area This document introduces the M3900 Series Meridian Digital Telephones and provides the user with description installation and administration information for the M3900 Series telephones Related documents Refer to the following documents for additional information Digital Telephone Line Engineering 553 2201 180 Spares Planning 553 3001 153 Equipment Identification 553 3001 154 Line Ca...

Page 12: ...Page 12 of 174 About this document 553 3001 216 Standard 5 00 January 2002 ...

Page 13: ...ncement for M3900 sets 18 31 Digit Dialing 18 Context Sensitive Soft Keys 19 Pause in Dialing String 21 Special Character Support 22 M3900 Headset State Support 22 Set to Set Messaging 22 One Button Feature Access to Corporate Directory 25 Corporate Directory Search Enhancement 26 Virtual Office 27 Display based Expansion Module 30 Flash Download 30 System Initiated Language Download 30 Set to Set...

Page 14: ...20 Overview M3900 telephones communicate with the Meridian 1 through digital transmission over standard twisted pair wiring M3900 telephones can interface with all versions of the Intelligent Peripheral Equipment IPE Digital Line Card DLC The DLC supports 16 voice ports and 16 data ports The system software assigns a Terminal Number TN to each port in the system Note M3900 Series telephones are no...

Page 15: ...re installation for M3900 Series telephone displays The following enhancements to the M3900 Series telephones are introduced with X11 Release 25 40 M3900 Phase III Full Duplex Handsfree M3904 Phase III System Initiated Language Selection M3902 M3903 M3904 and M3905 Call Forward Enhancements M3903 M3904 and M3905 31 digit dialing M3902 M3903 M3904 and M3905 Callers List soft key M3903 M3904 and M39...

Page 16: ... Handsfree FDHF functionality allows simultaneous two way communication during a handsfree call For Full Duplex Handsfree functionality you require an M3904 Phase III set equipped with an FDHF cartridge Refer to Full Duplex Handsfree on page 52 for information on the FDHF hardware requirements The receive audio level is attenuated during the FDHF mode while both parties are speaking Therefore fluc...

Page 17: ...ownload If necessary the system administrator can override the system default Note If the system administrator overrides the system default it only affects the language on the set it does not affect the system default If the user changes the default language for their set the new language selection is uploaded to the Meridian 1 system The new language selection overrides the language configured fo...

Page 18: ... Forward number automatically deletes Note 1 You can use the Delete key to delete each digit in the Call Forward number shown To edit the number use the Left or Right Navigation keys to move the cursor Note 2 A Cancel key also appears Press the Cancel key to exit without changing the previously stored Call Forward number 4 Press Done 31 Digit Dialing With the 31 Digit Dialing feature M3900 display...

Page 19: ...s List Directory Log or Applications are in use With Context Sensitive Soft Keys only the features that are applicable and configured for your telephone appear on the soft labels above these keys For example while you are on a call you may have access via the Soft Keys to features such as Transfer and Conference You will not however have access to Forward since you do not forward your telephone wh...

Page 20: ...llers List programmable feature key the Callers List soft key is automatically removed If necessary the system administrator can add the soft key back on the predefined soft key number Password protection applies to One Button Feature Access to the Callers List If the password is enabled when you press the Callers List soft key a prompt appears requesting password entry Once you enter the correct ...

Page 21: ...s remote devices such as answering machines Interactive Voice Response IVR systems auto attendants and tandem switches The Pause feature enters a 1 5 second delay in a dialing sequence The user can add the delay while programming or editing an entry in the Personal Directory Callers List Redial List and Predial List This feature introduces a Pause soft key To enter a Pause in the dialing string wh...

Page 22: ... contains up to 130 characters It is displayed in six lines with 24 characters on each line Use the navigation keys to scroll through the list or to move through an individual 24 character line The special character set does not include upper and lower case letters or numerals Use the keypad of the set to define these characters M3900 Headset State Support The M3903 M3904 and M3905 sets support th...

Page 23: ...rectory Number MADN determines which DNs configured on the telephone receive the Set to Set message To use Set to Set Messaging the M3903 or M3904 telephone must have the Set to Set feature Class of Service enabled in LD 11 a Set to Set message text created the Set to Set Messaging feature enabled When Set to Set Messaging is active the caller hears an audible tone and the Set to Set Message appea...

Page 24: ...y the system administrator can customize them for a particular customer group Note Each customer group on the Meridian 1 system can have its own default language and list of predefined set to set messages for its end users When a set has Set to Set Messaging Allowed STSA Class of Service defined the user can select and edit any of the ten messages listed in Table 3 However only one of the messages...

Page 25: ...ntroduces a Message Msg field This field contains either the number of the displayed message or the word Saved The system saves only one message A message is saved when the user does one of the following highlights a message and then presses Select edits a message and then presses Done Note When the user performs one of the above the new message overrides any previously saved messages When the use...

Page 26: ...nd screen to enter additional characters and to continue your search without starting over from the beginning The Resume key appears on the following Corporate Directory screens List view Card view No matches found When you press the Resume soft key the Corporate Directory Find screen returns with the information that you previously entered The cursor is placed after the last letter that you enter...

Page 27: ... Corporate Directory utility gathers data from the MAT or OTM databases and downloads it to the Meridian 1 system To use the Corporate Directory utility MAT 6 6 or OTM 1 0 or later must be installed For Release 25 40 OTM must be used Virtual Office The Virtual Office feature allows users to log in to a designated M3903 or M3904 telephone and use their individual telephone configurations at that te...

Page 28: ... the Directory Services password when a virtual office worker logs in or out of an M3903 or M3904 Host set The system administrator configures this functionality by defining Class of Service as Erase List Allowed ELA in Overlay 11 for the M3903 or M3904 Virtual set This Clearing of Password functionality allows multiple virtual workers using the same host set to have access to password protected f...

Page 29: ... Time VO_ALOHR prompt in Overlay 15 If the set is busy at the automatic logout time for example if the virtual worker is using Corporate Directory or Set to Set Messaging it is not logged out until it becomes idle Note If a user logs in to a virtual set after automatic logout the set does not automatically log out a second time Speed Call for Virtual Office With M3900 Phase III M3900 sets support ...

Page 30: ...he Meridian 1 to a single M3900 Series telephone or to a range of M3900 Series telephones For X11 Release 25 this feature is applicable to M3902 M3903 M3904 and M3905 telephones Flash Download enables firmware upgrades without the necessity of replacing the telephones in the field thereby future proofing the M3900 Series telephones System Initiated Language Download For the initial system initiate...

Page 31: ...led on the Meridian 1 This selection determines the languages available to M3900 Series telephone users Global 10 Languages Release 3 English French German Spanish Swedish Italian Norwegian Brazilian Portuguese Finnish Japanese Katakana Western Europe 10 Languages Release 3 English French German Spanish Swedish Norwegian Danish Finnish Italian Brazilian Portuguese Eastern Europe 10 Languages Relea...

Page 32: ...rporate Directory M3903 M3904 and M3905 M3900 Hardware options on page 45 Feature keys Personal Directory With M3900 Phase III press the Directory Log fixed feature key to access the Personal Directory on M3904 sets On M3905 sets press the Directory self labelled programmable feature key You do not have to press the Select key after pressing the Directory Log or DIR LOG key Once you press the Dire...

Page 33: ...ed with the assigned feature The Fixed Feature Keys appear on the telephone with text or icon labels Telephones with icon labels are only available in specific market areas Table 5 Fixed Feature Key text and icon labels Part 1 of 3 Feature Text Key Label Icon Key Label Goodbye Hold or Mute Handsfree Volume Headset Options DN line Feature M3901 Message Directory Log M3904 Goodbye Hold Mute Headset ...

Page 34: ... Call Center Make Busy M3905 Call Center Call Supervisor M3905 Call Center Answer Agent M3905 Call Center Activity Code M3905 Call Center Answer Emergency M3905 Call Center Table 5 Fixed Feature Key text and icon labels Part 2 of 3 Feature Text Key Label Icon Key Label Call Log Shift Applications Copy Quit Quit Transfer In Calls Not Ready Make Busy Supervisor Ans Agent Activity Ans Emerg ...

Page 35: ...vide the user with 12 line feature keys accessible on the six keys Soft Keys self labeled The Soft Keys self labeled are the three M3902 or four M3903 M3904 and M3905 keys located below the display on the M3900 Series Meridian Digital Telephones The labels and corresponding functionality of these keys change depending on the features available or the application in use Programmable Features The M3...

Page 36: ...page 80 Table 12 M3905 key description on page 83 M3901 Entry Telephone The features of the M3901 include one line Directory Number DN capability five programmable features Fixed Feature Keys Line Feature Hold Goodbye and Volume control Feature Activation and Message Waiting Incoming Call Status Indicator LED support for an amplified headset Figure 2 M3901 Feature Card Message and Call Status Indi...

Page 37: ... Soft Keys self labeled Fixed Feature Keys Options Message Transfer Goodbye Hold Smart Mute and Volume control two lines by twenty four character display area Group Listening on hook dialing support for an amplified headset one accessory port handsfree calling option with LED Figure 3 M3902 Message Waiting Light LCD Indicator Programmable Feature Keys Navigation Keys Fixed Feature Keys Handsfree K...

Page 38: ...self labeled that change functionality depending on the features available or the application in use Handsfree calling with LED Fixed Feature Keys Goodbye Message Call log including Redial List Applications Shift Goodbye Hold Smart Mute and volume control Navigation cluster Quit and Copy three line by twenty four character display area Call Log includes Redial List Group Listening on hook dialing ...

Page 39: ...Telephones Description Installation and Administration Figure 4 M3903 Message Waiting Light LCD Indicator Goodbye Hold Volume Bar Programmable Feature Keys Navigation Keys Options Quit Copy Handsfree Key LED LED Soft labeled Line Feature keys Fixed Feature Keys 553 8625 ...

Page 40: ... self labeled that change functionality depending on the features available or the application in use Handsfree Calling with LED Fixed Feature Keys Options Message Directory Log including Redial List Applications Shift Goodbye Hold Smart Mute Volume control Navigation cluster Quit and Copy five line by twenty four character display Personal Directory Call Log includes Redial List Group Listening o...

Page 41: ...Telephones Description Installation and Administration Figure 5 M3904 553 8626 Message Waiting Light LCD Indicator Goodbye Hold Volume Bar Fixed Feature Keys Programmable Feature Keys Navigation Keys Options Quit Copy Handsfree Key LED Soft labeled Line Feature Keys LED ...

Page 42: ...ntext Sensitive Soft Keys self labeled that change functionality depending on the features available or the application in use Fixed Feature Keys with LED Headset Supervisor Emergency Not Ready Make Busy In Calls goodbye Hold Smart Mute Volume control Navigation cluster Quit and Copy four line by twenty four character display an optional handset two accessory ports supports amplified unamplified h...

Page 43: ... Supervisor and Emergency to Feature Keys that suit the business needs of the Call Center user Figure 6 M3905 Message Waiting Light Incoming Call Indicator LCD Display Goodbye Hold Volume Control Bar Fixed Feature Keys Programmable Feature Keys Self labeled Navigation Keys Supervisor Quit Copy Supervisor Observe Key LED Programmable Line Feature Keys Self labeled LED Not Ready Emergency Headset In...

Page 44: ...Page 44 of 174 Functional description 553 3001 216 Standard 5 00 January 2002 ...

Page 45: ...log Terminal Adapter ATA 49 Computer Telephony Integration Adapter CTIA 49 Telephone Application Programming Interface TAPI software 49 Personal Directory PC Utility Software 50 Personal Directory PC Utility 50 Expansion Modules 51 Display based Expansion Module 51 Key based Expansion Module 51 External Alerter and Recording Interface 51 Handset option for the M3905 Call Center Telephone 52 Headse...

Page 46: ...hase I Supports Supports Supports Supports Computer Telephony Integration Adapter CTIA Release 25 40 Phase 3 Supports Supports Supports Supports1 Display based ExpansionModule DBA Release 25 10 Phase 2 NA NA Supports Supports1 Key based Expansion Module Release 24 24 Phase 1 NA Supports Supports NA External Alerter and Recording Interface Release 24 24 Phase 1 Supports Supports Supports Supports F...

Page 47: ...istributor to power the ACM and or the M3900 accessories Headset amplified connects through the headset jack Supports Supports Supports Supports Handset Standard Standard Standard Standard Note 1 M3905 Phase III firmware and X11 Release 25 40 or later software are required to support the Personal Directory PC Utility DBA and CTIA accessories Table 7 Accessory compatibility Part 1 of 2 ATA Key base...

Page 48: ...cy Answer Agent Activity Code Call Agent Observe Agent and Display Queue Personal Directory PC Utility YES YES NA YES YES YES External Alerter and Recording Interface YES YES YES NA YES YES Display Expansion Module 1 YES NO YES YES NA YES Computer Telephony Integration Adapter CTIA YES YES YES YES YES NA Full Duplex Handsfree YES NA YES YES NA YES Note Not all of the above accessories are supporte...

Page 49: ...Accessory Connection Module ACM The CTIA is a small cartridge accessory and can be inserted into either the small or large footstand opening The CTIA is powered through the ACM The ACM receives power through the telephone via the telephone line cord which is connected to a Teladapt wall transformer power supply see Figure 13 on page 93 Check with your Nortel Networks distributor for the recommende...

Page 50: ... connect the PC to the Personal Directory PC Utility Interface Cartridge The cartridge connects to the M3900 Series telephone through the Accessory Connection Module ACM The Personal Directory PC Utility Interface Cartridge is a small cartridge accessory and can be inserted into either the small or large footstand opening The Personal Directory PC Utility Interface Cartridge is powered through the...

Page 51: ...he M3904 and M3905 The user may change the feature key labels by selecting Change feature key label from the Options List on the M3904 or M3905 The Display based Expansion Module is only supported on the M3904 and M3905 You can attach a maximum of one Display based Expansion Module to an M3904 or M3905 set Key based Expansion Module The Key based Expansion Module KBA attaches to the M3904 and M390...

Page 52: ...ts a non amplified headset The M3903 M3904 and M3905 have a Headset Fixed Feature Key to turn the Headset on and off Contact your Nortel Networks distributor for recommended headset equipment Telephone Wall Mount Kit The telephone wall mount bracket kit contains a one piece wall mount plate that attaches the M3903 M3904 and M3905 telephone to the wall The Wall Mount Kit is available from your loca...

Page 53: ...scription Installation and Administration Accessory Connection Module ACM NTMN71AA One of the following wall transformers to power the FDHF cartridge 110V wall transfer NTMN80AA 220V wall transformer NTMN80BA EU 230V wall transformer NTHC08AA UK 230V wall transformer NTHC09AA ...

Page 54: ...Page 54 of 174 Hardware options 553 3001 216 Standard 5 00 January 2002 ...

Page 55: ... Series telephone 66 Configure the Virtual Office Flexible Feature Codes 67 Print a list or count of Virtual Office telephones 68 Configure the Virtual Office Phantom loop 68 Print data for Virtual and Host Terminals 69 Print M3900 firmware versions found on the system disk 69 Configure parameters for System wide Flash Download 70 Configure parameters for the Full Duplex Handsfree FDHF functionali...

Page 56: ...y and Set to Set Messaging on page 65 LD 32 Clear Personal Directory Password for M3900 set on page 66 LD 57 Configure the Flexible Feature Codes for the Virtual Office feature on page 67 LD 97 Configure a Phantom loop for the Virtual Office feature on page 68 LD 20 Print Terminal Number Block TNB data for Virtual and Host Terminals on page 69 LD 22 Print request for peripheral software versions o...

Page 57: ...903 M3904 and 3905 telephones only support the Host Terminal and the Virtual Terminal feature Note 3 If the M3901 M3902 or M3905 are configured as a Virtual Terminal the error message SCH0099 is output Note 4 M3903 M3904 and M3905 are the telephone types supported for Corporate Directory and Set to Set Messaging TN l s c u c u Terminal number l loop address If confirmed as 3903V or 3904V the loop ...

Page 58: ...and including key number 31 1 allows configuration of up to and including key number 53 2 allows configuration of up to and including key number 75 Display based Expansion Module accessory configuration prompt DBA If KBA is a non zero value then DBA is not prompted If KBA is a zero value or if the carriage return is pressed then the DBA prompt appears 0 allows configuration of up to and including ...

Page 59: ... data denied FLXA Flexible voice data allowed required if ATA equipped STSD Set to Set Messaging Denied M3903 M3904 and M3905 STSA Set to Set messaging Allowed M3903 M3904 and M3905 CRPD Corporate Directory Denied M3903 M3904 and M3905 CRPA Corporate Directory Allowed M3903 M3904 and M3905 Note 1 If ATA is equipped CLS FLXA VCE required Note 2 M3903 and M3904 must have HFA class of service for the...

Page 60: ...als KEY xx aaa yyyy zzz Telephone function key assignments where xx key number aaa key name or function yyyy zzz additional information required Refer to the Key description table for each M3900 telephone M3901 key description on page 74 M3902 key description on page 76 M3903 key description on page 77 M3904 key description on page 80 M3905 key description on page 83 MTAD Meridian 1 Time and Date ...

Page 61: ...CUST xx Customer number DFLT_LANG ENG FRE GER DUT SPA ITA NOR SWE DAN POR FIN POL CZE HUN JAP RUS LAT TUR M3900 default language English default French German Dutch Spanish Italian Norwegian Swedish Danish Portuguese Finnish Polish Czech Hungarian Japanese Russian Latvian Turkish STS_MSG NO YES Modify Set to Set messages MSG 01 CR text string Keeps current message Input the new message to be displ...

Page 62: ...er VO_ALO NO YES Disable Virtual Office Automatic Logout default Enable Virtual Office Automatic Logout VO_ALOHR 0 23 Virtual Office Automatic Logout time Use the 24 hour clock Prompt Response Description REQ NEW CHG Add new data Change existing data TYPE 3903H 3904H 3903V 3904V 3905 M3900 series telephone types M3903 Host set M3904 Host set M3903 Virtual set M3904 Virtual set M3905 set KEY 27 CLT...

Page 63: ...EY XX RLT Configure the Redial List key on an available programmable feature key Prompt Response Description REQ NEW CHG Add new data Change existing data TYPE 3902 3903H 3904H 3903V 3904V 3905 M3900 series telephone types M3902 set M3903 Host set M3904 Host set M3903 Virtual set M3904 Virtual set M3905 set MLNG M3900 language selection The default is the language selection chosen for the customer...

Page 64: ...GER DUT SPA ITA NOR SWE DAN POR FIN POL CZE HUN JAP RUS LAT TURK English French German Dutch Spanish Italian Norwegian Swedish Danish Portuguese Finnish Polish Czech Hungarian Japanese Russian Latvian Turkish Prompt Response Description REQ NEW CHG Add new data Change existing data TYPE 3903V 3904 V M3900 series telephone types M3903 Virtual set M3904 Virtual set CLS ELD ELA Erase Lists Denied All...

Page 65: ...e Directory and the Set to Set Messaging CLS aaaa Class of Service options where aaaa ADD Automatic Digit Display default for M3903 M3904 and M3905 VCE DTA Voice Terminal Data Terminal FLXD Flexible voice data Denied FLXA Flexible voice data Allowed Note 1 Class of Service must be VCE FLXA if telephone is equipped with the optional Analog Terminal Adapter STSD Set to Set Messaging Denied STSA Set ...

Page 66: ...Password for M3900 set Prompt Response Description CPWD l s c u Clear Directory Password Terminal number l loop address s shelf address c card address u unit address Note This Clear command allows the system administrator to clear the M3900 Directory password of the specified M3900 set This allows a user to access the M3900 Directory if the password has been forgotten or if the user wants to chang...

Page 67: ...hange data block information Remove data block information Exit data block overlay program TYPE FFC Flexible Feature Codes data block CODE VTLN ALL CR FFC for logging a Virtual Terminal onto a Host Terminal Every FFC is prompted No further prompt returns to REQ VTLN xxxx CR Enter Virtual Terminal logging code Returns to CODE CODE VTLF ALL CR FFC type for logging off a Virtual Terminal Every FFC is...

Page 68: ...lephones CUST xx xx yy CR xx Designates a customer number xx yy Designates a range of customer numbers CR Carriage return prints all customers FEAT aaaa 3900 DCFW aaaa Designates a feature mnemonic 3900 Prints M3900 type terminals including virtual and host terminals DCFW Prints default call forward phantom TNs including virtual terminals LD 97 Configure a Phantom loop for the Virtual Office featu...

Page 69: ... for the requested terminal type s List Terminal Numbers of the requested terminal type s TYPE xxxxx 3903V 3904V 3903H 3904H TNB Enter appropriate telephone model where xxxxx 3903V M3903 Virtual Terminal 3904V M3904 Virtual Terminal 3903H M3903 Host Terminal 3904H M3904 Host Terminal Note 1 The only telephone types of the M3900 Series that can be configured as a Virtual or Host Terminal are the M3...

Page 70: ...r Flash Download NO Do not change time intervals default YES Proceed to change time intervals Note 1 Flash Download is automatically paused one hour before virtual midnight see TODR in LD 17 to allow midnight routines to run Note 2 This option is not applicable to reporting FDAY dn CR Enter day and number of time intervals for Flash Download Prompt appears only if FDTM YES Day is re prompted until...

Page 71: ...DN d2 ending Prime DN FRCE NO YES CR System wide Flash Download control option NO Conditional default System wide Flash Download via FDLS in LD 32 applies only to an M3900 series set whose flash firmware version is different from the version currently found on the system disk YES Forced Force System wide Flash Download to all of the specified M3900 series sets regardless of their current flash fir...

Page 72: ...rs for the Full Duplex Handsfree FDHF functionality LD 11 Allow the Handsfree Class of Service Prompt Response Description REQ NEW CHG Add new data Change existing data TYPE 3904 M3900 series telephone type Full Duplex Handsfree functionality requires an M3904 Phase III set CLS HFA Handsfree Allowed HFD Handsfree Denied default ...

Page 73: ...s of its version and state FWVU l s c u Query and print the firmware versions currently on an M3900 Series telephone FDLS Initiate system wide flash download to all or a specified type of M3900 Series telephones based on parameters specified in LD 97 FDLC Cancel or gracefully stop the system wide flash download for M3900 Series telephones FSUM Display summary report of current firmware versions on...

Page 74: ...ete report on all M3900 Series telephones based on parameters specified in LD 97 The format of the report is as follows TYPE tttt CUST cc PDN ddddddd TN l s c u FW vv Where tttt 3902 3903 3904 or 3905 cc 0 99 ddddddd the Primary DN of the telephone vv the flash firmware version Table 8 M3901 key description Key Number Description Key 0 Line Directory Number Note The system administrator can config...

Page 75: ...l Key 5 Feature or Auto Dial Note The system administrator can configure Keys 1 5 with any feature that does not require a display DAG DWG DSP and RMK Note recommends that all features be used as Auto Dial Note Nortel Networks recommends that the M3901 is not configured as an ACD DN Figure 7 M3901 key positions Table 8 M3901 key description Key Number Description Key 0 553 9131 ...

Page 76: ...Number line Note You can configure Key 0 as a Voice Call VCC HotLine HOT Key Single Call Non ringing Private Line Non ringing Multiple Call Non ringing Private Line Ringing or Multiple Call Ringing Key 1 Feature or Auto Dial Key 2 Feature or Auto Dial Key 3 Feature or Auto Dial Key 4 Call Transfer default or 3 Party Conference or 6 Party Conference Key 5 Message Waiting Note Do not configure Keys ...

Page 77: ... gives a description of the keys on the M3903 Figure 9 shows the physical placement of the keys on the M3903 Figure 8 M3902 key positions Table 10 M3903 key description Part 1 of 3 Key Description Key 0 Primary Directory Number Key 1 Secondary Directory Number or Feature or Auto Dial Key 2 Secondary Directory Number or Feature or Auto Dial Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 553 9126 ...

Page 78: ...eed Call Speed Call System Speed Call Speed Call Controller and System Speed Call Controller Nortel Networks recommends that Key 23 be used for Speed Call features Key 4 15 Not used at this time Key 16 Message Waiting Key 17 Call Transfer Key 18 A03 3 Party Conference or the A06 6 Party Conference Key 19 Call Forward Key 20 Ring Again Key 21 Call Park Key 22 Ringing Number Pickup Key 23 Configure ...

Page 79: ...on Installation and Administration Key 24 Privacy Release Key 25 Charge Account Key 26 Calling Party number Key 27 Callers List Key 28 Redial List Keys 29 31 NUL Figure 9 M3903 key positions Table 10 M3903 key description Part 3 of 3 Key Description 553 9127 Key 0 2 Key 1 3 Key 16 Key 17 20 23 Key 18 21 24 Key 19 22 25 ...

Page 80: ... Dial Note Keys 1 11 cannot be configured as Message Waiting Transfer 3 Party Conference 6 Party Conference Call Forward Ring Again Call Park Ringing Number Pickup Privacy Release Charge Account Call Party Number Note Keys 1 11 can be configured as Speed Call Speed Call System Speed Call Speed Call Controller and System Speed Call Controller Nortel Networks recommends that Key 23 be used for Speed...

Page 81: ...23 Configure as one of the following Speed Call System Speed Call Speed Call Controller System Speed Call Controller Note The above services are not a default feature for this key these features can be used on any of the programmable keys Key 24 Privacy Release Key 25 Charge Account Key 26 Calling Party Number Key 27 Callers List Key 28 Redial List Keys 27 31 NUL Table 11 M3904 key description Par...

Page 82: ...2 For M3904 and M3905 sets One Button Feature Access keys for the Callers and Redial lists cannot be programmed on a Display Based Accessory DBA or a Key Based Accessory KBA Figure 10 M3904 key positions 553 9128 Key 0 6 Key 1 7 Key 2 8 Key 5 11 Key 4 10 Key 3 9 Key 16 Key 17 20 23 Key 18 21 24 Key 19 22 25 ...

Page 83: ...desired information Note 2 The In Calls fixed key and the Primary DN line key are linked together and both represent Key 0 Key 1 4 Secondary Directory Number or Feature or Auto Dial Note Keys 1 4 cannot be configured as Message Waiting Transfer 3 Party Conference 6 Party Conference Call Forward Ring Again Call Park Ringing Number Pickup Privacy Release Charge Account Call Party Number Note Keys 1 ...

Page 84: ...er Emergency Call Display Queue DWC used with supervisor or agent telephones Observe agent Ring Agent must have CLS SPV Note Keys 8 11 are prelabeled in the factory they are marked in this table with an Asterisk Key 16 Message Waiting key or another feature Key 17 Call Transfer key Key 18 A03 3 Party Conference or the A06 6 Party Conference Key 19 Call Forward Key 20 Ring Again Key 21 Call Park Ke...

Page 85: ...nd Administration Key 25 Charge Account Key 26 Calling Party Number Key 27 Callers List Key 28 Redial List Keys 29 31 NUL Figure 11 M3905 key positions Table 12 M3905 key description Part 3 of 3 Key Description 553 9129 Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 0 Key 8 Key 9 Key 10 Key 11 Key 16 19 22 Key 17 20 23 Key 18 21 24 ...

Page 86: ...Page 86 of 174 Configure the M3900 Series Meridian Digital Telephone 553 3001 216 Standard 5 00 January 2002 ...

Page 87: ...To wall mount the telephone 89 Accessory Connection Module ACM 89 Accessory keying 90 To install the Analog Terminal Adapter 91 To install Personal Directory PC Utility software 94 To install the Key based Expansion Module Accessory 95 To install the Display based Expansion Module 98 To install the handset option for the M3905 Call Center Telephone 99 Headset options 101 To install alternate key c...

Page 88: ...ital Telephones have several different height selections for the desktop positions To change the telephone position 1 Press the tilt handle located at the top back side of the telephone 2 With the tilt handle pressed in raise or lower the telephone to the desired angle or height 3 Release the tilt handle to lock the telephone in the desired position Note The M3903 and M3904 can be wall mounted usi...

Page 89: ... 1 8 inch between the head of the screw and the wall 3 Remove the footstand from the telephone by sliding the footstand down using the plastic hinges about 7 mm 1 4 inch 4 Swing the footstand away from the telephone base and remove from the telephone 5 Attach the wall mount bracket onto the back of the telephone by placing the telephone at the top edge of the wall mount bracket and sliding the tel...

Page 90: ...re two accessory ports available on the M3903 M3904 and M3905 Note A wall transformer is required to power any accessory cartridges The transformer does not come with the ACM unit Contact your Nortel Networks local distributor to order this ACM compatible wall transformer Note The accessories you attach to the telephone must be compatible The table Accessory compatibility on page 47 shows the comp...

Page 91: ...hows the optional accessories and their compatibility Make sure you refer to the compatibility chart Table 7 Accessory compatibility on page 47 before you purchase your optional hardware accessories To install the Analog Terminal Adapter The Analog Terminal Adapter ATA allows an off the shelf analog device FAX modem or analog telephone 500 2500 to work simultaneously with your M3902 M3903 M3904 or...

Page 92: ...dge interface 4 Plug the transformer into the electrical outlet use only the transformer designed for your ACM accessories 5 Connect the Adapter plug attached to your transformer into the telephone wall jack The wall transformer Adapter plug attaches between the telephone line cord and the telephone wall jack 6 Connect the line cord to the Adapter jack attached to the wall transformer 7 Reconnect ...

Page 93: ...at came with your analog device Solid red indicates that the ATA is not operating normally Contact your system administrator Red light off indicates that there is no power going to the ATA or the unit is not operating correctly Check the power connections to the ATA If problems continue contact your system administrator Figure 13 Wall transformer connection To IDF 6 conductor line cord from teleph...

Page 94: ...al Directory PC Utility provides a faster easier way to create or modify a personal directory You can enter names and numbers into a Personal Directory file on your Personal Computer PC You can download the PC file directly to the M3904 telephone You can upload a directory from the M3904 to a PC to modify the M3904 directory To install the Personal Directory PC Utility Software 1 Close all open ap...

Page 95: ...ory PC Utility 12 To select a port for the Personal Directory PC Utility click on Phone Click on Set port The pull down menu shows available PC ports Com1 Com2 Note The program selects the same port each time until you change it To install the Key based Expansion Module Accessory The Key based Expansion Module Accessory KBA provides 22 additional line feature keys for the M3904 and M3905 Meridian ...

Page 96: ...ion port on the telephone See Figure 14 Figure 14 KBA Installation 4 Thread the cable through the opening in the side of the telephone 5 Insert the clips on the telephone into the hinges on the footstand then press on the front of the footstand until it snaps into place 6 Install the Single KBA Footstand Assembly See Figure 15 Tilt Handles ACM connection port Clips Plug cable into10 pin connection...

Page 97: ...routing clips on both modules d Install the Expansion KBA Footstand To install the Single KBA Footstand 1 Insert the clips on both the telephone and the Key based Expansion Module into the hinges on the footstand assembly and press on the front of the footstand until they snap into place 2 While squeezing both the telephone and the Key based Expansion Module tilt handles swing the footstand into t...

Page 98: ...odule gives you three layers of eight Programmable Line Feature Self labeled Keys The Display based Expansion Module gives you a total of 24 Programmable Line Feature Keys Key 32 through 55 The Page button allows you to scroll to each key layer The Self labeled field is 10 characters in length You can customize the Display based Expansion labels using the program mode and the dial pad keys To inst...

Page 99: ... option for the M3905 Call Center Telephone The handset does not accompany the M3905 Call Center Telephone The handset can be added to the M3905 by removing the front plate of the telephone Note Nortel Networks recommends that a systems administrator complete this installation Figure 16 Removal of the Hook Switch Cover There are five tabs and two hidden snaps on the HookSwitch cover There are two ...

Page 100: ...p 3 Carefully maneuver the cover out from the three bottom slots and rotate the cover to release the two side tabs To install the cradle 1 Hold the cradle in the same position as when you removed the Hook Switch Cover move the cradle to the right to place the tab into the slot 2 Ease the other tabs on the bottom edge of the cradle into the slots 3 When all tabs are in the proper position secure th...

Page 101: ...Key Extractor Tool with the M3905 Call Center Telephone to remove the programmable keys and replace them with alternate keys customizing your telephone to fit your need Figure 18 Install the alternate key caps As shown in Figure 18 place the tips of the tool into the slots at the right and left of the key grip tightly and pull straight upward To install the key caps 1 Fit the two small elastomer p...

Page 102: ... ACM For information on how to install the ACM refer to Accessory Connection Module ACM on page 89 3 Insert the FDHF cartridge into one of the ACM ports 4 Plug the wall transformer into the electrical outlet 5 Disconnect the telephone line cord from the telephone wall jack See Figure 19 on page 103 6 Connect the wall transformer adapter plug into the telephone wall jack See Figure 19 on page 103 7...

Page 103: ...ion Telephone wall jack Wall transformer adapter jack Wall transformer adapter plug 553 A0101 Notes 1 Remove the line cord from the telephone wall jack 2 Insert the transformer adapter plug into the telephone wall jack 3 Insert the line cord into the wall transformer adapter jack 6 conductor line cord from telephone Wall transformer 110 V or 220 V ...

Page 104: ...Page 104 of 174 Installation 553 3001 216 Standard 5 00 January 2002 ...

Page 105: ...y 106 Safety and Electromagnetic Compatibility 107 Headset considerations 108 Line engineering 109 M3900 set power consumption 109 Reference list The following are the references in this section Digital Telephone Line Engineering 553 2201 180 This section addresses special considerations for the M3900 Series Meridian Digital Telephone temperature and humidity safety and electromagnetic compatibili...

Page 106: ...ure range 0 to 50 C 32 to 104 F Relative humidity 5 to 95 noncondensing At temperatures above 34 C 93 F relative humidity limited to 53 mbar of water vapor pressure Storage Temperature range 50 to 70 C 58 to 158 F Relative humidity 5 to 95 noncondensing At temperatures above 34 C 93 F relative humidity limited to 53 mbar of water vapor pressure ...

Page 107: ...ards Safety Description EN 60950 IEC 950 Safety of Information Technology Equipment including Electrical Business Equipment Europe EN 41003 Particular Safety Requirements for Equipment to be connected to Telecommunications Network Europe UL 1459 Safety Telecom USA UL 1950 Safety Information Technology Equipment USA CSA 22 2 225 Safety Telecom Canada CSA 22 2 950 Safety Information Technology Equip...

Page 108: ...ve a higher setting than the telephone volume control Refer to your distributor for the latest product bulletin from Nortel Networks recommending headset types for use with the M3900 Series Digital Telephone EMC Radiated and Conducted Description EN55022 CISPR 22 Class B Radiated Emissions Basic Standard Europe FCC Part 15 Class A Radiated Emissions USA CSA C108 8 Radiated Emissions Canada VCCI EM...

Page 109: ...s A 15 5 dB loss at 256 kHz defines the loop length limit Longer lengths are possible depending on the wire s gauge and insulation M3900 set power consumption CAUTION Use only the line cord provided with the telephone A line cord designed for another telephone can cause damage to the equipment Table 14 M3900 set power consumption M3901 M3902 M3903 M3904 M3905 Idle 29 3 37 3 42 5 31 5 15 02 H F Nom...

Page 110: ...Page 110 of 174 Environmental and safety considerations 553 3001 216 Standard 5 00 January 2002 ...

Page 111: ...ons 121 M3900 firmware versions 122 Detailed Flash Download procedure 123 Overlay 97 128 Overlay 32 130 Single Set Flash Download 131 System wide Flash Download 131 Print Firmware Versions on M3900 Sets 133 Query Disk Firmware Versions 135 Flash Download advisements 138 PSDL Installation Procedure 142 Installation procedures for Options 61C 81 and 81C 142 Perform a data dump 111 STAT the hardware ...

Page 112: ... 154 Test Call Processing 155 Complete the upgrade 156 Installation procedure for Option 11C and Option 11 Mini 156 Install Procedures for 81C Pentium II Call Processor 158 Perform a data dump 159 STAT the hardware 160 Check that Core 0 is active 160 Split the Cores 160 Install PSDL file on Core Net 1 161 Switch call processing to Core Net 1 162 Test Core Net 1 163 Exiting split mode 165 Test Core...

Page 113: ... M3905 All Day s of week can be specified Up to four intervals per day can be specified start time length TN Range can be specified start TN end TN DN Range can be specified start DN end DN Force Download can be specified yes no Flash download is incorporated in the existing Peripheral SoftWare Version PSWV background tasks of the Meridian 1 Work Schedule Therefore regular call processing is impac...

Page 114: ...Download procedure on page 123 for the step by step procedure for flash downloading firmware to the M3900 sets If you have difficulties in determining versions of X11 software M3900 PSWV language files or firmware refer to Determining software M3900 PSWV or firmware versions on page 121 Table 15 Flash Download procedure matrix for small systems Part 1 of 5 Present software Upgrade to software Keyc...

Page 115: ...ssue contains M3900 Release 1 firmware Follow the Flash Download process to downgrade the M3900 Release 2 phones to Release 1 firmware 25 15 Re issue Yes Release 1 Release 2 Follow the standard software order process 25 08 25 08 Re issue No Release 1 1 Download software from the web 2 Follow PSDL Installation Procedure on page 142 3 Install manufactured patches 4 Download firmware to sets followin...

Page 116: ...o 25 08 Reissue procedure for Release 1 telephones above The 25 08 Reissue contains M3900 Release 1 firmware Following the flash download process downgrades the M3900 Release 2 telephones to Release 1 firmware 25 15 Re issue Yes Release1 Release 2 Follow the standard software order process Table 15 Flash Download procedure matrix for small systems Part 3 of 5 Present software Upgrade to software K...

Page 117: ... Select PSWV 5 Release 1 firmware for X11 Release 24 second PCMCIA card is needed only if the customer is just running the Release 24 M3900 features 3 Download software from the web with the appropriate PSWV language file 4 Follow the PSDL Installation Procedure see PSDL Installation Procedure on page 142 to install software with the selected M3900 PSWV file 5 Install the manufactured patch 6 Down...

Page 118: ...d needed only if the customer is just running the Release 24 M3900 features 2 Download software from the web with appropriate PSWV language file 3 Follow the PSDL Installation Procedure see PSDL Installation Procedure on page 142 to install software with the selected M3900 PSWV file 4 Install manufactured patches 5 Download firmware to sets following the Flash Download procedure Table 15 Flash Dow...

Page 119: ... An upgrade from MAT 6 5 is required 2 Follow the PSDL Installation Procedure see PSDL Installation Procedure on page 142 4 Install the manufactured patches 5 Download the firmware to the telephones following the Flash Download procedure Release 2 Note This is not a standard process There should not be M3900 Release 2 telephones on a Release 24 2x system 1 Follow large system 24 2x to 25 08 Re iss...

Page 120: ...ontains M3900 Release 1 firmware Following the Flash Download process downgrades the M3900 Release 2 phones to Release 1 firmware 25 15 Re issue Yes Release 1 Release 2 1 Follow the standard Software order process 25 10 25 15 Re issue Yes Release 1 Release 2 1 Call Nortel Networks technical support to find out how to receive an upgrade 2 Determine the M3900 PSWV to install see Table 18 on page 136...

Page 121: ...item 1 List 3900 series language sets The system then prints the M3900 Language PSWV file version and name which is referenced in Table 18 on page 136 To find the M3900 Language PSWV version on large systems follow the appropriate large system procedure in this appendix When you get to the PSDL Installation menu under the Install M3900 set Language menu select item 2 List 3900 set languages The sy...

Page 122: ...00 set You can obtain the display diagnostics through the following procedure 1 Press the Options key on the M3900 set 2 Scroll to the Display Diagnostics entry using the up or down navigation keys 3 Press the Select softkey 4 Scroll to the screen that shows the language file and firmware version using the up or down navigation keys For the latest firmware versions contained in the X11 software Re...

Page 123: ... download On small systems Option 11C you can download four sets in parallel On large systems you can download one set per XPEC in parallel up to a maximum of 8 on CP4 and 31 on CPP The following formulas provide estimates of download times Small systems North American 6 Language file Quantity of M3902 3 4 x 9 minutes quantity of M3905 x 12 minutes 4 where 4 details the number of sets that can be ...

Page 124: ...right See Figure 20 on page 125 Display 1 shows the Erasing Flash Memory message along with blocks written to the second line each with decreasing contrast This is followed by Display 2 that reads Awaiting Download Display 3 flashes the text Downloading Firmware on the first line with progress bars on the second line When all 24 segments of the progress bars are displayed as shown the download is ...

Page 125: ...ry erase process see Figure 21 The erase process can take up to 15 seconds Figure 21 Hourglass icon After a successful memory erase an icon showing a stack of disks left side of the display and a phone icon right side of the display are displayed see Figure 22 These icons remain on the display during the entire download Figure 22 Stack of disks and telephone icons Display 1 Display 2 Display 3 Aw ...

Page 126: ...oad was unsuccessful the set displays a telephone icon with an X through it This indicates that the flash memory is not programmed or is corrupt and a new download must be done again Figure 23 Status bar Upon completion of the flash download all 3 4 pages have been received the set verifies the flash memory contents before displaying the IDLE screen The IDLE screen consists of the Date Jan 1 12 00...

Page 127: ...ersion or checksum error 3 PSW record checksum error 4 PSW record format error 5 Card firmware state error hw card name can be XNET Network Card XPEC Peripheral Controller a card address can be Loop for Network Card Network DTR Card XPEC loop shelf for Peripheral Controller v is the PSW version m can be FAST MODE from initialization MAINT MODE by ENLL command in LD 30 BKGD MODE second attempt afte...

Page 128: ... sets from the SCCS pulled out of all queues however the statistics might not be valid To downgrade an M3900 telephone from Release 2 firmware to Release 1 firmware or to change the language file from North American to another language file or vice versa use PSWV File 5 from Table 18 on page 136 For the downgrade procedure and language changes refer to Install software on Core Net 1 on page 145 an...

Page 129: ...ntervals Note 1 Flash Download is automatically paused one hour before virtual midnight see TODR in LD 17 to allow midnight routines to run Note 2 This option is not applicable to reporting FDAY dn Enter the day and number of time intervals for the Flash Download The FDAY prompt appears only if FDTM YES Day is reprompted until you enter a CR d Day of the week 0 6 for Sunday to Saturday n Number of...

Page 130: ...tarting Prime DN d2 ending Prime DN FRCE NO YES System wide Flash Download control option Conditional default System wide Flash Download through FDLS in LD 32 applies only to an M3900 series set whose flash firmware version is different from the version currently found on the system disk Forced System wide Flash Download to all specified M3900 series sets regardless of their current flash firmware...

Page 131: ...downloading occurs immediately If the set is on an active call downloading occurs immediately after the call is terminated However if after the active call is terminated there is an active application on the set downloading is aborted Again the downloading operation occurs only if the version on the set is not current FDLI l s c u Flash DownLoad Forced FDLF initiate flash download immediately For ...

Page 132: ...mission error flash download to the set is considered to have failed An appropriate message is displayed for each set that fails the firmware upgrade process Upon completion of system wide flash download a completion message is displayed on the maintenance set This operation can take up to several days to complete depending on the traffic load the total number and distribution of the equipped M390...

Page 133: ...time to download The languages that are missing from the North American reduced language file are Swedish Italian Norwegian and Finnish The languages contained in the North America reduced language file are English French German Spanish Brazilian Portuguese and Japanese Katakana Print Firmware Versions on M3900 Sets To determine the firmware version information on M3900 sets use the following comm...

Page 134: ...ware versions found on the system disk and lists every version together with a count of M3900 sets that are found to have this version FSUM The format of the report is as follows M390x SUMMARY REPORT dd ON DISK ff cc nnnn SETS FOUND ff cc nnnn SETS FOUND Where x 2 to 5 for M3902 to M3905 dd the flash firmware version found on the system disk ff the downloadable flash firmware version found on the ...

Page 135: ...905 cc 0 99 ddddddd the Primary DN of the telephone vv the flash firmware version Query Disk Firmware Versions To determine the firmware version residing on the system disk s available for download to the M3900 sets use the PSWV command in Overlay 22 to print the firmware versions for M3900 sets See Table 18 on page 136 for a list of current firmware versions PSWV ...

Page 136: ...r set F W See Note 5 M3902 NTMN32 XX PSWV File 1 Global 10 lang 3902 loadaa 40 M3902 S W VERSION NUMBERS 40 Lang L1 9 F W Ver 4 0 FLASH FIRMWARE VERSION 040 PSWV File 4 N America 6 lang 3902 loadda 40 M3902 S W VERSION NUMBERS 40 Lang L4 9 F W Ver 4 0 FLASH FIRMWARE VERSION 040 M3903 NTMN33 XX PSWV File 1 Global R2 10 lang 3903 loadaa 51 M3903 S W VERSION NUMBERS 51 Lang L1 9 F W Ver 5 1 FLASH FIR...

Page 137: ...el 24 3903 loadaa 36 M3903 S W VERSION NUMBERS 36 Lang P1 9 F W Ver 3 6 FLASH FIRMWARE VERSION 036 M3904 NTMN34 XX PSWV File 1 Global R2 10 lang 3904 loadaa 46 M3904 S W VERSION NUMBERS 46 Flash 4 6 P0 L1 8 FLASH FIRMWARE VERSION 046 PSWV File 4 N America R2 6 lang 3904 loadda 46 M3904 S W VERSION NUMBERS 46 Flash 4 6 P0 L4 8 FLASH FIRMWARE VERSION 046 NTMN34 XX PSWV File 5 Rel 1 for X11 Rel 24 39...

Page 138: ...on The latest versions are shown To view the firmware level of an M3900 set press the Options key scroll to the Display Diagnostics entry and press Select Use the Down Navigation key to get to the screen that shows the language file and firmware version Note 5 For Column 7 labeled LD 32 FWVU Response for set F W the three digit number shows the firmware version of the set The larger the number the...

Page 139: ...nloading to an M3900 port that has the wrong M3900 set type installed an SDL2110 error message is printed out at the system During the middle of flash download operation if the set is disconnected or if the set fails download for any reason the set is rendered inoperable Flash downloading must run to completion before the set can be made operable For the manual individual download operation if the...

Page 140: ...m wide downloads any previously scheduled sets are no longer queued for download While a manual individual download operation is still in progress do not abort Overlay 32 except in an emergency by using the command If the overlay is aborted before completing the download the set is left inoperable until a flash download command for the set is re entered and completed at a later time During system ...

Page 141: ...set download FDLU FDLI or FDLF command from LD 32 while the download is active in the background If an individual download is attempted in this case the system indicates that the PSDL is not idle If an individual set download is necessary while the download is active in the background you must cancel the download in LD 32 using the FDLC command Once the individual downloads are complete you can re...

Page 142: ...s where only a new PSDL PSWV file is needed this process allows the replacement of the PSDL PSWV file only Installation procedures for Options 61C 81 and 81C Note This procedure does not include instructions on general software installation nor does it cover installing new IODU C cards To use this procedure you must already be equipped with IODU C cards that have the X11 software installed Use the...

Page 143: ...ACKUP COMPLETE or DATADUMP COMPLETE appears on the terminal enter to exit the program Table 19 Options 61C 81 81C parallel reload summary Step Action 1 Perform a data dump 2 STAT the hardware 3 Split the Cores 4 Install PSDL file on Core Net 1 5 Switch call processing from Core Net 0 to Core Net 1 6 Test Core Net 1 7 Install software on Core Net 0 8 Exit Split mode 9 Test Core Net 0 and 1 10 Synch...

Page 144: ...tatus of the CPs CNIs and memories LD 135 STAT CPU Get the status of both CPs and memory STAT CNI Get the status of all configured CNIs 3 Test the standby inactive CP Then switch CPs and test again TEST CPU Test standby inactive CP Wait until the terminal returns a complete test message The message HWI533 or HWI534 does not mean the test has completed SCPU Switch CPs TEST CPU Test the standby inac...

Page 145: ...Net 1 disable the CNI cards by setting the ENB DIS faceplate switches to DIS Install software on Core Net 1 1 Place the CP Install disk that corresponds with the installed CP card type into the IODU C in Core Net 1 2 Install the CD ROM into the CD drive a Press the button on the CD ROM drive to open the CD ROM disk holder b Place the CD ROM disk into the holder with the disk label showing c Use th...

Page 146: ...tiate the installation by selecting the following command from the menu u to Install menu 7 Remove the CP Install Program diskette and insert the Keycode diskette when prompted a to continue with keycode validation y to confirm that the keycode matches the CD ROM release 8 When the Install Menu is displayed select the following option p To install 3900 set Languages 9 The PSDL Installation Menu ap...

Page 147: ...l Wait for the DONE and then INI messages to be displayed before continuing Switch call processing to Core Net 1 Perform the next four steps in succession Call processing will be switched from Core Net 0 to Core Net 1 1 In Core Net 0 set the DIS ENB faceplate switch on the IODU C card to DIS 2 In Core Net 0 disable the CNI cards by setting the ENB DIS faceplate switches to DIS 3 In Core Net 1 enab...

Page 148: ... Place the CP Install disk that corresponds with the installed CP card type into the IODU C in Core Net 0 a Press the button on the CD ROM drive to open the CD ROM disk holder b Place the CD ROM disk into the holder with the disk label showing c Use the four tabs to secure the CD ROM drive d Press the button again to close the CD ROM disk holder do not push the holder in by hand 4 Press the MAN RS...

Page 149: ...u is displayed select the following option p To install 3900 set Languages 9 The PSDL Installation Menu appears Select 2 List 3900 set languages This displays the PSDL file that is currently installed on the machine and the PSDL files that are available to install Press cr until the main menu appears 10 When the Install Menu is displayed select the following option p To install 3900 set Languages ...

Page 150: ...in Core Net 0 b When SYS700 messages appears on LCD display on Core Net 0 set the MAINT NORM switch to NORM in Core Net 0 In 60 seconds the LCD displays and confirms your processes with RUNNING ROM OS ENTERING CP VOTE An HWI534 message indicates the start of memory synchronization In 10 minutes an HWI533 message on Core Net 1 CSPI or SDI terminal indicates the memory synchronization is complete 4 ...

Page 151: ...nizing memory can take up to 20 minutes for each test When the CP test is complete the CP and the memory is automatically synchronized 3 Clear the display and minor alarms on both Cores CDSP Clear the displays on the Cores CMAJ Clear major alarms CMIN ALL Clear minor alarms 4 Get the status of the Cores CNIs and memory STAT CPU Get the status of both Cores STAT CNI Get the status of all configured...

Page 152: ...tus of the CMDU s and be sure CMDU 0 is active Switch if necessary STAT Get the status of IODU C and redundancy SWAP Switch CMDU if necessary STAT CMDU Get the status of the IODU Cs Be sure the same IODU C and CPU are active exit program Perform a data dump 1 Load the Equipment Data Dump Program LD 43 At the prompt enter LD 43 to load the program 2 When EDD000 appears on the terminal enter EDD to ...

Page 153: ... Table 20T Option 51C installation procedures Perform a data dump 1 Load the Equipment Data Dump Program LD 43 At the prompt enter LD 43 to load the program 2 When EDD000 appears on the terminal enter EDD to begin the data dump 3 When DATABASE BACKUP COMPLETE or DATADUMP COMPLETE appears on the terminal enter to exit the program Step Action 1 Perform a data dump 2 STAT the hardware 3 Install PSDL ...

Page 154: ...stall diskette into the floppy drive of the IODU C 3 Press MAN RST on the CP card The system is booted from the floppy and the Install tool is automatically invoked 4 Press CR to continue 5 Log in to the system and enter the time and date when prompted 6 Initiate the database installation by selecting the following command from the menu 7 Remove the CP Install Program diskette and insert the Keyco...

Page 155: ... be downloaded appears Select the PSDL file you desire The install program backs up your current PSDL file and installs the new file When it is complete you are returned to the Main Install menu 13 From the Main Install menu select the following options q to quit remove any diskettes from the floppy drive y Yes to confirm quit a to reboot the system The system automatically performs a sysload duri...

Page 156: ...or Option 11C and Option 11 Mini 1 Download the software executable file for the software release being installed M3900 language file version xx from the web site to your Software Delivery card 2 Install the Software Delivery card in slot A of the PCMCIA socket in the faceplate of the SSC or MSC card 3 Use Overlay 143 to start the Software Installation Program 4 Select Utilities from the Main Menu...

Page 157: ...tabase 4 Review Upgrade Information 5 Clear Upgrade Information 6 Undo Installation 7 Flash Boot ROM Utilities 8 Current Installation Summary 9 Change 3900 series set languages q uit cr current menu m ain p revious menu 6 Select item 2 Change current 3900 series language set The system displays The Change 3900 series language set menu displays Change 3900 series set language menu 1 List 3900 serie...

Page 158: ...German Dutch Polish Czech Hungarian Russian Latvian Turkish 4 North America 6 Languages English French German Spanish Brazilian Portuguese Japanese Katakana 5 Spare Group A 6 Spare Group B q uit h help or cr redisplay 8 Enter selection __ of your choice Backing up the current psdl rec file wait 3630080 bytes copied Copying current psdl rec file wait 3630080 bytes copied 3900 series language set fi...

Page 159: ...UP COMPLETE or DATADUMP COMPLETE appears on the terminal enter to exit the program Table 21 Option 81C CP PII parallel reload summary Step Action 1 Perform a data dump 2 STAT the hardware 3 Split the Cores 4 Install the PSDL file on Core Net 1 5 Switch call processing from Core Net 0 to Core Net 1 6 Test Core Net 1 7 Test Core Net 1 8 Install PSDL file on Core Net 1 9 Exiting split mode 10 Test Co...

Page 160: ...am 2 Load LD 135 and get the status of the CPs CNIs and memories LD 135 STAT CPU Get the status of both CPs and memory STAT CNI Get the status of all configured CNIs Check that Core 0 is active 1 Be sure Core 0 is active If Core 1 is active make Core 0 active LD 135 STAT CPUGet status of the CPOS SCPU Switch to Core 0 if necessary exit program Split the Cores 1 From the active side split the cores...

Page 161: ... the holder in by hand 3 Press the manual RESET button on the Core 1 CP II card faceplate 4 Before the install runs the system validates hard disk partitioning This takes approximately five minutes The screen displays Testing partition 0 5 At the terminal press cr to start the software installation 0 percent done 1 percent done 99 percent done 100 percent done Testing partition 1 0 percent done 1 ...

Page 162: ...your current PSDL file and installs the new file When it is complete you are returned to the Main Install menu 10 The Main Install menu appears Select the following options q to quit remove any diskettes from the floppy drive y Yes to confirm quit a to reboot the system The system automatically performs a sysload during which several messages appear on the system terminal Wait for the DONE and the...

Page 163: ...e MMDU floppy drive of Core 0 2 Install the CD ROM into the MMDU CD drive of Core 0 a Press the button on the CD ROM drive to open the CD ROM disk holder b Place the CD ROM disk into the holder with the disk label showing c Use the four tabs to secure the CD ROM drive d Press the button again to close the CD ROM disk holder do not push the holder in by hand e Press the manual RESET button on the C...

Page 164: ...u desire The install program backs up your current PSDL file and installs the new file When it is complete you are returned to the Main Install menu 8 The Main Install menu appears Select the following options q to quit remove any diskettes from the floppy drive y Yes to confirm quit a to reboot the system The system automatically performs a sysload during which several messages appear on the syst...

Page 165: ... TEST CPU Test the inactive Core Net TEST CNI c s Test each inactive CNI card 2 Switch Cores and test the other side Core Net 0 SCPU Switch cores TEST CPU Test the inactive Core Net TEST CNI c s Test each inactive CNI card Perform a data dump 1 Load the Equipment Data Dump Program LD 43 At the prompt enter LD 43 to load the program 2 When EDD000 appears on the terminal enter EDD to begin the data ...

Page 166: ...ange time intervals default Proceed to change time intervals Note 1 Flash Download is automatically paused one hour before virtual midnight see TODR in LD 17 to allow midnight routines to run Note 2 This option is not applicable to reporting FDAY d n Enter day and number of time intervals for Flash Download where d day of the week 0 6 for Sunday to Saturday n number of time intervals 0 4 To disall...

Page 167: ...l number for Flash Download For Option 11C Note The FSTN prompt appears only if FTNR YES FETN l s c u c u Ending terminal number for Flash Download For Option 11C Note The FETN prompt appears only if FTNR YES FDNR NO YES DN range restriction option for Flash Download No DN restriction default Specify DN range FDDN c d1 d2 Flash Download Prime Directory Number range where c Customer number 0 99 d1 ...

Page 168: ...t that is after executing FDLS in LD 32 this option automatically reverts to NO Note 2 This option is not applicable to reporting FVER v Flash firmware version specified for full report where v Flash firmware version 0 99 If 0 report all versions default Note This option is applicable to reporting only through the FSUM ALL command in LD 32 Prompt Response Description FDLU l s c u Initiate conditio...

Page 169: ...ormat of the report is as follows M390x SUMMARY REPORT dd ON DISK ff cc nnnn SETS FOUND ff cc nnnn SETS FOUND Where x 2 to 5 for M3902 to M3905 dd the flash firmware version found on the system disk ff the downloadable flash firmware version found on the sets cc the core firmware found on the sets nnnn the number of sets found with firmware version ff cc FSUM ALL Display a complete report on all M...

Page 170: ...Page 170 of 174 Appendix A Flash Download procedure 553 3001 216 Standard 5 00 January 2002 ...

Page 171: ...l Distribution ACM Accessory Connection Module ATA Analogue Terminal Adapter COS Class of Service CCOS Controlled Class of Service CPM Call Progress Monitor CPND Calling Party Name Display CTIA Computer Telephony Integrated Adapter DBA Display Based Accessory Configuration prompt for Display based Expansion Module DLC Digital Line Card ...

Page 172: ...tions Commission FDHF Full Duplex Handsfree FFC Flexible Feature Code IDF Intermediate Distribution Frame KBA Key Based Accessory Configuration prompt for Key based Expansion Module LCD Liquid Crystal Display LED Light Emitting Diode lamp MDF Main Distribution Frame MSB Make Set Busy MWI Message Wait Indicator SCPL Station Controlled Password Length ...

Page 173: ...ms Page 173 of 174 M3900 Series Meridian Digital Telephones Description Installation and Administration SCPW Station Controlled Password part of station configuration TN Terminal Number VOT Virtual Office Terminal ...

Page 174: ...Page 174 of 174 List of terms 553 3001 216 Standard 5 00 January 2002 ...

Page 175: ...1 ...

Page 176: ...t to Part 15 of the FCC rules and the radio interference regulations of Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interf...

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